ISO/IEC 30105-5:2016

Information technology — IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes — Part 5: Guidelines

ISO/IEC 30105-5:2016 specifies the lifecycle process requirements performed by the IT enabled business process outsourcing service provider for the outsourced business processes. It defines the processes to plan, establish, implement, operate, monitor, review, maintain and improve its services. This document: - covers IT enabled business processes that are outsourced; - is not intended to cover IT services but includes similar, relevant process for completeness; - is applicable to the service provider, not to the customer; - is applicable to all lifecycle processes of ITES-BPO; - provides guidance on application of the process assessment model, how to strategically leverage the assessment and to use it in the context of an improvement programme or risk assessment for an ITES-BPO service provider organization.

Technologies de l'information — Processus du cycle de vie de la délocalisation du processus d'affaires des services activés par IT — Partie 5: Lignes directrices

General Information

• Status: Withdrawn
• Publication Date: 15-Nov-2016
• ICS: 35.020 - Information technology (IT) in general
• ICS: 35.080 - Software
• Technical Committee: ISO/IEC JTC 1/SC 40 - IT service management and IT governance
• Drafting Committee: ISO/IEC JTC 1/SC 40 - IT service management and IT governance
• Current Stage: 9599 - Withdrawal of International Standard
• Completion Date: 05-Jun-2024

Relations

• Consolidated By: ISO 663:2017 - Animal and vegetable fats and oils — Determination of insoluble impurities content
• Effective Date: 06-Jun-2022
• Revised: ISO/IEC 30105-5:2024 - Information technology — IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes — Part 5: Guidance
• Effective Date: 06-Jun-2022

Standards Content (Sample)

INTERNATIONAL ISO/IEC
STANDARD 30105-5
First edition
2016-11-15
Information technology — IT
Enabled Services-Business Process
Outsourcing (ITES-BPO) lifecycle
processes —
Part 5:
Guidelines
Technologies de l’information — Processus du cycle de vie de la
délocalisation du processus d’affaires des services activés par IT —
Partie 5: Lignes directrices
Reference number
ISO/IEC 30105-5:2016(E)
©
ISO/IEC 2016

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ISO/IEC 30105-5:2016(E)

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ii © ISO/IEC 2016 – All rights reserved

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ISO/IEC 30105-5:2016(E)

Contents Page
Foreword .iv
Introduction .v
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
4 Purpose . 2
5 ITES-BPO process context . 3
6 ITES-BPO process structure . 4
7 Stakeholders and stakeholder value definition . 8
8 Process reference model .10
9 Process assessment model .11
10 Framework for assessment of process capability .15
10.1 Components of assessment .15
10.2 Measurement framework .17
11 Organization maturity model .19
12 Process capability assessment .22
12.1 Process capability initiation .22
12.2 Process assessment output .22
13 Process risk determination .
...