03.080 - Services
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This document establishes the minimum requirements for the operation of and service provision for dry stack boat storage. The document excludes the land storage of boats that do not use racks. The scope does not cover specifics of boat yards and docking areas. NOTE Dry stacks can be part of a yacht harbour facility or a stand-alone facility.
- Standard8 pagesEnglish languagesale 15% off
- Draft8 pagesEnglish languagesale 15% off
This document specifies requirements for the supervision and staffing, necessary to protect the health, safety and welfare of users, staff and contractors across a wide range of fitness centres as specified in EN 17229.
This document specifies the essential skills required from operational staff and fitness staff who have a responsibility for the supervision of their users, staff and contractors using and working in their fitness centres.
This document applies in conjunction with, and in addition to EN 17229. This document cannot be used separately from EN 17229.
NOTE National occupational health and safety rules and regulations are not affected by this document.
- Draft26 pagesEnglish languagesale 10% offe-Library read for1 day
This European Standard applies to mobile toilet cabins that are not connected to a sewerage system.
It specifies requirements of the services relating to the deployment of cabins and the relevant requirements for cabins and sanitary products, taking into account hygiene, health and safety.
It specifies minimum quality requirements relating to cabins and sanitary products and also relating to the extent of cleaning required, the number of cabins to be provided, locations and cleaning/disposal intervals.
- Standard48 pagesEnglish languagesale 10% offe-Library read for1 day
- Draft48 pagesEnglish languagesale 10% offe-Library read for1 day
This document applies to mobile non-sewer-connected toilet cabins system.
It specifies the requirements for services related to the provision of toilet cabins and the relevant requirements for toilet cabins and sanitary products, taking into account comfort, hygiene, health and safety.
It specifies the minimum quality requirements for toilet cabins and sanitary products, as well as the extent of on-site service and the required disinfection and the number of toilet cabins to be provided. It also determines the frequency of use, the maximum number of uses per toilet cabins, the locations and the intervals for on-site service or disposal of faecal water.
This document is applicable to the framework of activities carried out in the following sectors:
— construction and extractive industries, opencast or underground;
— public events and recreational activities, festivals and concerts;
— agriculture, labour camps and temporary work camps;
— beaches;
— emergencies;
— military tactical and training exercises.
There are other types of mobile toilet cabins which are not connected to a sewage system (e.g. dry toilets, composting toilets, incinerations toilets, vacuum toilets, or other technologies and processes) and which are not covered by this document.
This document establishes a system to ensure that mobile sanitation facilities for waste disposal are available not only in the workplaces but wherever there are no waste disposal systems connected to a sewerage network.
This document is directed at manufacturers, services providers' companies and publics or private cabin hirers of toilet cabins not connected to a sewage network.
- Standard48 pagesEnglish languagesale 10% offe-Library read for1 day
- Draft48 pagesEnglish languagesale 10% offe-Library read for1 day
See ISO/TC 267 N 199 which defines the scope as:
" The standard will outline the ways in which behaviours of management and facility users can significantly influence an organization’s operational performance for better outcomes/outputs. It will draw on principles underlying existing standards covering, for example:
• design for operability
• sustainable use of materials
• space utilization
• lifecycle maintenance
• procurement of services
• environmental management
• social responsibility
• total cost of ownership
• facility management
It can be regarded as an example of emerging standards focusing on principles and values that allow organizations to succeed with their primary activities and which are also likely to stimulate changes in behaviour with regard to optimal operation of the facility.
It takes, as its starting point, the need for thorough briefing of the design and construction team on operational performance requirements to influence positive outcomes of the design on people, place and process. Such performance requirements must be met while still delivering facilities that are safe, secure, efficient and effective and which satisfy the aspirations of the demand organization, facility users and society in general.
The requirements, recommendations and guidance in this standard will be based on principles and evidence of appropriate practices in the operation and use of facilities. Collectively, they must demonstrate the impact of efficient operations to ensure they meet operational performance requirements and outcomes. Technical and commercial considerations, as well as cultural, social and psychological aspects, will be covered since there is a growing body of evidence that individuals’ attitudes affect environmentally-related expectations and behavior. Facility users and other stakeholders must be adept in achieving defined goals and in communicating outcomes and encouraging positive change.
Out of Scope
• Influencing behaviours that do not have an impact on or create a negative change on the operation of the facility would not be considered by this standard
- Standard32 pagesEnglish languagesale 10% offe-Library read for1 day
- Draft26 pagesEnglish languagesale 10% offe-Library read for1 day
This document establishes the basis for a framework for water utilities to operate efficiently and effectively considering stakeholder needs and expectations. This document is applicable to all water utilities, regardless of ownership and management model (public or private), size, service provided or location. This document proposes principles for effective and efficient corporate governance of water utilities with a focus on the roles and responsibilities of the responsible bodies and operators and on the decision-making process involving the relevant stakeholders. It also includes key types of decisions to be made.
- Standard27 pagesEnglish languagesale 15% off
- Standard29 pagesFrench languagesale 15% off
- Draft27 pagesEnglish languagesale 15% off
- Draft27 pagesEnglish languagesale 15% off
- Draft30 pagesFrench languagesale 15% off
This document gives guidance on the ways in which a facility management (FM) organization can influence organizational behaviours to achieve improved facility outcomes, including how it can engage, empower and influence users, service providers and other interested parties with one another for improved outcomes and user experience while interfacing with the built environment.
Consequently, and simultaneously, these behaviours can be harnessed to contribute to the achievement of the demand organization’s objectives and goals in an organizational sense, regardless of the type of organization or built environment involved. This is the fundamental link to the role of FM as defined in ISO 41001.
This document is intended to build upon the requirements in ISO 41001, which adheres to the Plan-Do-Check-Act methodology.
This document is applicable to organizations both large and small.
NOTE 1 For the purposes of this document, the term “organization” refers to the FM organization unless otherwise stated.
NOTE 2 The terms “facility management” and “facilities management” can be used interchangeably.
- Standard32 pagesEnglish languagesale 10% offe-Library read for1 day
- Draft26 pagesEnglish languagesale 10% offe-Library read for1 day
This document gives guidance on the ways in which a facility management (FM) organization can influence organizational behaviours to achieve improved facility outcomes, including how it can engage, empower and influence users, service providers and other interested parties with one another for improved outcomes and user experience while interfacing with the built environment. Consequently, and simultaneously, these behaviours can be harnessed to contribute to the achievement of the demand organization’s objectives and goals in an organizational sense, regardless of the type of organization or built environment involved. This is the fundamental link to the role of FM as defined in ISO 41001. This document is intended to build upon the requirements in ISO 41001, which adheres to the Plan-Do-Check-Act methodology. This document is applicable to organizations both large and small. NOTE 1 For the purposes of this document, the term “organization” refers to the FM organization unless otherwise stated. NOTE 2 The terms “facility management” and “facilities management” can be used interchangeably.
- Standard24 pagesEnglish languagesale 15% off
- Standard26 pagesFrench languagesale 15% off
- Draft24 pagesEnglish languagesale 15% off
- Draft24 pagesEnglish languagesale 15% off
- Draft28 pagesFrench languagesale 15% off
Ta standard določa osnovno izrazoslovje, ki se uporablja v PPP, pravila in smernice za preverjanje
primernosti ter usposabljanje vodnikov, psov in strokovnih sodelavcev PPP, za strokovno, varno in
učinkovito izvajanje programov PPP v ustanovah ter pravila in smernice za zagotavljanje dobrobiti vseh
udeležencev in sodelujočih v PPP.
Ta standard predstavlja shemo za certificiranje storitve PPP. Zajema splošne in specifične smernice za
izvajanje programov PPP.
- Standard27 pagesSlovenian languagesale 10% offe-Library read for1 day
- Draft27 pagesSlovenian languagesale 10% offe-Library read for1 day
This document provides illustrative use cases, with associated analysis, chosen to assist in understanding the requirements of 31700-1. The intended audience includes engineers and practitioners who are involved in the development, implementation or operation of digitally enabled consumer goods and services.
- Technical report31 pagesEnglish languagesale 15% off
- Draft31 pagesEnglish languagesale 15% off
- Draft31 pagesEnglish languagesale 15% off
This document establishes high-level requirements for privacy by design to protect privacy throughout the lifecycle of a consumer product, including data processed by the consumer. This document does not contain specific requirements for the privacy assurances and commitments that organizations can offer consumers nor does it specify particular methodologies that an organization can adopt to design and-implement privacy controls, nor the technology that can be used to operate such controls.
- Standard37 pagesEnglish languagesale 15% off
- Draft37 pagesEnglish languagesale 15% off
- Draft37 pagesEnglish languagesale 15% off
This document establishes requirements for adventure tourism involving hiking and trekking activities, relating to the safety of participants, leaders and assistants. This document also establishes criteria relating to characteristics and difficulty level for hiking and trekking route classification. This document applies to hiking and trekking activities that are offered as tourism products. Tourism product design involves a product planning and development phase that is not subject to this document. Some tourism products include hiking and/or trekking activities together with other tourism services (e.g. transfers, meals, lodging), but this document applies only to hiking and trekking activities, the additional tourism services being excluded from the scope. This document is applicable to any kind of adventure tourism activity provider that offers tourism products consisting of hiking and/or trekking activities.
- Standard29 pagesEnglish languagesale 15% off
This document describes the generic principles, criteria and contents of maintenance engineering. This includes guidance on methods and techniques which are used to sustain the required functions of items at any stage of their life cycle.
This document gives guidance on how maintenance engineering can contribute to assure the required integrity, safety, reliability and maintainability to achieve a sustainable balance between performance, risk and costs.
This document refers to standards that further describe detailed methods and techniques.
- Standard46 pagesEnglish languagesale 10% offe-Library read for1 day
- Draft90 pagesEnglish languagesale 10% offe-Library read for1 day
This document specifies guidelines and recommendations for the safe operation of fitness centres during an infectious outbreak. This document sets out guidelines relative to the wide range of operating models for fitness centres with a framework of good practices for operators to use.
This includes the operational and managerial procedures for offering and delivering the service covering users, staff, and contractors whilst on the premises. These guidelines will cover, but are not limited to:
- overall risk reduction
- the practise of social distancing and control of users
- air treatment and ventilation
- cleaning, hygiene and health protocols
- management and training of staff and use of personal protective equipment
This document is applicable to all publicly accessible fitness centres where physical activity for groups and/or individuals is delivered to all of its users in order to provide a safe and controlled environment. This document does not cover fitness centres where physical activity is exclusively secondary business.
Note: A fitness centre is a publicly accessible place where diverse physical fitness activities for groups and/or individuals is delivered. Note: A fitness centre can comprise of an exercising area with equipment-based strength training, free weights, portable/fixed equipment and/or most often also cardiovascular training equipment/machines and/or frequently also group fitness training in specific rooms or in a studio.
- Technical specification31 pagesEnglish languagesale 10% offe-Library read for1 day
- Draft30 pagesEnglish languagesale 10% offe-Library read for1 day
This document specifies requirements and recommendations for the provision of conference interpreting services. It is primarily addressed to conference interpreters and conference interpreting service providers. It also serves as reference for users of conference interpreting services.
- Standard34 pagesEnglish languagesale 10% offe-Library read for1 day
- Standard28 pagesEnglish languagesale 15% off
- Standard29 pagesFrench languagesale 15% off
- Draft32 pagesEnglish languagesale 10% offe-Library read for1 day
This document specifies requirements and recommendations for using simultaneous interpreting
delivery platforms at communicative events where interpreters are not at the same venue as
participants, speakers and signers.
In conjunction with ISO 20108, this document also provides requirements and recommendations
for ensuring the quality of sound and images and their transmission from speakers and signers to
interpreters, and from interpreters to participants, and for the configuration of the interpreter’s
working environment.
- Standard41 pagesEnglish languagesale 10% offe-Library read for1 day
- Draft25 pagesEnglish languagesale 10% offe-Library read for1 day
This document specifies the maintenance engineering discipline throughout the entire life cycle.
This document gives guidance on how maintenance engineering can contribute to the assurance of required dependability to achieve a sustainable balance between performance, risk and costs.
This document refers to standards that further describe detailed methods and techniques.
This document does not give guidance on how to set up systems and infrastructure for maintenance engineering nor does it include guidance on software maintenance.
NOTE 1 For software components of an item, the maintenance activities are covered in ISO/IEC/IEEE 14764 [54].
NOTE 2 The overall maintenance process is covered by EN 17007 [10].
- Standard46 pagesEnglish languagesale 10% offe-Library read for1 day
- Draft90 pagesEnglish languagesale 10% offe-Library read for1 day
This document provides guidance and specifications for the operation and maintenance (O&M) of on-site domestic wastewater services, using appropriate technologies at any level of development. This document supplements and is intended to be used in conjunction with ISO 24513 and ISO 24521. This document provides assistance to relevant authorities, training organizations, certification bodies and other responsible entities for the development of regulations, plans and manuals, as well as information and training materials addressed to operators and users of on-site domestic wastewater systems (ODWS). This document is applicable to both publicly and privately operated on-site domestic wastewater (blackwater and greywater) systems for one or more dwellings or other premises where wastewater is generated. The scope of this document includes the following: — O&M of ODWS from the operator’s perspective; — O&M of ODWS from the user’s perspective; — training and information aspects; — environmental, health and safety issues. The following are outside the scope of this document: — detailed design of ODWS; — limits of acceptability for discharge of wastewater or sludge; — analytical methods; — management structure of wastewater services’ activities for O&M; — content of contracts or subcontracts. NOTE 1 Management of ODWS, especially in rural areas and areas under development, is sometimes provided by the owners of the premises where wastewater is generated. In such cases, the owners of the premises carry out the management themselves. In this document, the term “services” includes “self-services” provided by the owners or users of the premises. NOTE 2 Especially in undeveloped areas, sanitary wastewater is collected in an undiluted form. Sources of sanitary wastewater in this document are domestic, excluding stormwater runoff. NOTE 3 The designation of activities as operation activities or maintenance activities can differ according to the local context. However, it is important that activities essential for the proper functioning of ODWS are carried out, no matter how these activities are designated.
- Standard63 pagesEnglish languagesale 15% off
- Standard70 pagesFrench languagesale 15% off
This document specifies the competencies required to perform dives with a rebreather requiring
mandatory decompression stops using a nitrox or air diluent to 40 metres or to 45 metres with trimix
diluent. This document further specifies evaluation criteria for these competencies. This document also
specifies the conditions under which training is provided, in addition to the general requirements for
recreational diving service provision in accordance with ISO 24803.
- Standard28 pagesEnglish languagesale 10% offe-Library read for1 day
- Draft29 pagesGerman languagesale 10% offe-Library read for1 day
This document specifies the competencies required to perform dives that do not require in-water decompression stops using a rebreather. This document further specifies evaluation criteria for these competencies. This document also specifies the conditions under which training is provided, in addition to the general requirements for recreational diving service provision in accordance with EN ISO 24803.
- Standard25 pagesEnglish languagesale 10% offe-Library read for1 day
- Draft25 pagesGerman languagesale 10% offe-Library read for1 day
This document establishes the terms commonly used in various types of adventure tourism activities, including terms related to safety and services.
- Standard8 pagesEnglish languagesale 15% off
- Standard9 pagesFrench languagesale 15% off
This document establishes general requirements and recommendations for service providers that offer guided or self-guided visits in order to enable visitors to learn: — about the characteristics of the cultural, historical or natural value of a tourist site; or — how a service, an activity or a product is developed now or was developed in the past (i.e industrial tourism). This document applies to tourist visits and related services, facilities, equipment and operations that can affect the quality and safety of the visit and/or the experience of the visitors. This document does not apply to natural protected areas for which ISO 18065 applies, or to recognized museums.
- Standard12 pagesEnglish languagesale 15% off
This document specifies guidelines and recommendations for the safe operation of fitness centres during an infectious outbreak. This document sets out guidelines relative to the wide range of operating models for fitness centres with a framework of good practices for operators to use.
This includes the operational and managerial procedures for offering and delivering the service covering users, staff, and contractors whilst on the premises. These guidelines will cover, but are not limited to:
- overall risk reduction
- the practise of social distancing and control of users
- air treatment and ventilation
- cleaning, hygiene and health protocols
- management and training of staff and use of personal protective equipment
This document is applicable to all publicly accessible fitness centres where physical activity for groups and/or individuals is delivered to all of its users in order to provide a safe and controlled environment. This document does not cover fitness centres where physical activity is exclusively secondary business.
Note: A fitness centre is a publicly accessible place where diverse physical fitness activities for groups and/or individuals is delivered. Note: A fitness centre can comprise of an exercising area with equipment-based strength training, free weights, portable/fixed equipment and/or most often also cardiovascular training equipment/machines and/or frequently also group fitness training in specific rooms or in a studio.
- Technical specification31 pagesEnglish languagesale 10% offe-Library read for1 day
- Draft30 pagesEnglish languagesale 10% offe-Library read for1 day
This document specifies metrics and methods of measuring service excellence performance.
- Technical specification17 pagesEnglish languagesale 15% off
This document specifies general trustworthiness and safety requirements applicable to operators of digital platforms within the sharing economy. While this document does not cover system requirements for digital platforms, the document is still beneficial for system development.
- Technical specification15 pagesEnglish languagesale 15% off
This document provides guidelines for sharing economy platform operators when verifying providers, including on-boarding, maintenance, and deactivation. This document applies to both digital platform operators and providers within the sharing economy.
- Technical specification8 pagesEnglish languagesale 15% off
This document applies to providers and customers of security services.
- Standard13 pagesEnglish languagesale 10% offe-Library read for1 day
- Draft13 pagesEnglish languagesale 10% offe-Library read for1 day
This document specifies requirements for rebreather diver training programmes which provide the competencies required to perform dives with a rebreather to a maximum depth of 30 m that do not require mandatory decompression stops using a nitrox breathing gas.
This document specifies evaluation criteria for these competencies.
This document specifies the requirements under which training is provided, in addition to the general requirements for recreational diving service provision in accordance with ISO 24803.
- Standard25 pagesEnglish languagesale 10% offe-Library read for1 day
- Draft25 pagesGerman languagesale 10% offe-Library read for1 day
This document specifies requirements for rebreather diver training programmes which provide the competencies required to perform dives with a rebreather to 40 m using a nitrox breathing mixture or to 45 m using a trimix breathing mixture, requiring mandatory decompression stops.
This document specifies evaluation criteria for these competencies.
This document specifies the requirements under which training is provided, in addition to the general requirements for recreational diving service provision in accordance with ISO 24803.
- Standard28 pagesEnglish languagesale 10% offe-Library read for1 day
- Draft29 pagesGerman languagesale 10% offe-Library read for1 day
This document gives guidance on planning, designing, developing, implementing, maintaining and improving an effective and efficient business-to-consumer electronic commerce transaction (B2C ECT) system within an organization.
It is applicable to any organization engaged in, or planning to be engaged in, a B2C ECT, regardless of size, type and activity. The focus of this document is on organizations that directly offer and provide products and services to consumers.
This document aims to enable organizations to set up a fair, effective, efficient, transparent and secure B2C ECT system, in order to enhance consumers’ confidence in B2C ECTs and increase the satisfaction of consumers. It is aimed at B2C ECTs concerning consumers as a sub-set of customers.
The guidance given in this document can complement an organization’s quality management system.
- Standard40 pagesEnglish languagesale 10% offe-Library read for1 day
- Standard33 pagesEnglish languagesale 15% off
- Standard35 pagesFrench languagesale 15% off
- Draft40 pagesEnglish languagesale 10% offe-Library read for1 day
This document specifies requirements for rebreather diver training programmes which provide the competencies required to perform dives with a rebreather to 40 m using a nitrox breathing mixture or to 45 m using a trimix breathing mixture, requiring mandatory decompression stops. This document specifies evaluation criteria for these competencies. This document specifies the requirements under which training is provided, in addition to the general requirements for recreational diving service provision in accordance with ISO 24803.
- Standard19 pagesEnglish languagesale 15% off
- Standard20 pagesFrench languagesale 15% off
This document specifies requirements for rebreather diver training programmes which provide the competencies required to perform dives with a rebreather to a maximum depth of 30 m that do not require mandatory decompression stops using a nitrox breathing gas. This document specifies evaluation criteria for these competencies. This document specifies the requirements under which training is provided, in addition to the general requirements for recreational diving service provision in accordance with ISO 24803.
- Standard16 pagesEnglish languagesale 15% off
- Standard17 pagesFrench languagesale 15% off
The standard will provide guidance with recommendations on the ways in which an organization can develop FM Policy to support planning of day-to-day operations by translating the organization’s FM strategy into implementable actions. The guidance will define the framework for FM policy making that can be used to identify the key principles, decisions and actions that are necessary to establish the FM Policy to meet the organization’s strategic intent. Consideration will also be given to identify the overall requirements, expected practices, procedures, protocols and controls to ensure that the FM Policy is fit for purpose. The standard will extend to implementation of the FM Policy, including communication, review and revision, so that it can be maintained as a current document to serve the organization’s work into the future.
See enclosed draft outline of ISO 41018 given in ISO/TC 267 document N 308
- Standard25 pagesEnglish languagesale 10% offe-Library read for1 day
- Draft22 pagesEnglish languagesale 10% offe-Library read for1 day
This document provides guidelines for alternative water services (AWS) and alternative wastewater services (AWWS) to temporary settlements for displaced persons e.g. refugee/internally displaced persons (IDP) camps, for drinking, sanitation and hygiene purposes. It addresses AWS and AWWS principles and methods, operational planning and implementation. This document provides guidelines for drinking water supply to temporary settlements, and the disposal of wastewater, by implementation of different methods; it does not deal with the ways of using water inside the temporary settlements. This document deals with drinking water quantity but does not provide methods for quality testing. Water quality test methods are included in the scope of ISO TC 147. The document does make recommendations regarding public safety with respect to the location of distribution and collection points. On-site treatments are not discussed in this document but, depending on circumstances, they can be suitable. In such case, helpful technical guidelines are provided in the bibliography of this document. This document complements ISO 24527, whose scope excludes drinking water supplied to temporary settlements. It also complements other ISO TC 224's documents such as ISO 24518 and ISO/TS 24520. This document is intended to be used by the responsible body for the provision of the water service. It can be used by interested parties such as water utilities, governments and governmental organizations, security bodies, international refugee agencies, related NGOs and relevant industry stakeholders.
- Technical specification17 pagesEnglish languagesale 15% off
This document gives guidance on the development of a facility management (FM) policy when the organization:
a) intends to establish a framework for setting FM objectives and the effective management of risk;
b) intends to achieve alignment between the FM strategy and operational FM requirements;
c) wants to improve the usefulness and benefits provided by the FM system;
d) aims to meet the needs of interested parties and applicable FM requirements consistently;
e) aims to be sustainable.
- Standard25 pagesEnglish languagesale 10% offe-Library read for1 day
- Draft22 pagesEnglish languagesale 10% offe-Library read for1 day
This document includes compliance monitoring, safety, security, privacy and other organisational requirements for providers in the context of UAS traffic management services.
- Standard25 pagesEnglish languagesale 15% off
This document gives guidance on the development of a facility management (FM) policy when the organization: a) intends to establish a framework for setting FM objectives and the effective management of risk; b) intends to achieve alignment between the FM strategy and operational FM requirements; c) wants to improve the usefulness and benefits provided by the FM system; d) aims to meet the needs of interested parties and applicable FM requirements consistently; e) aims to be sustainable.
- Standard16 pagesEnglish languagesale 15% off
- Standard18 pagesFrench languagesale 15% off
This document provides guidance on the design, content and structure of service contracts. It is aimed at service buyers and service providers entering a contractual relationship who do not necessarily have legal training. The guidance set out in this document does not constitute legal advice.
This document is applicable to:
a) service buyers and service providers regardless of type, size or the nature of the services;
b) service providers who may be inside or outside the service buyers' organization; and
c) any interested parties who are directly or indirectly involved in or affected by a procurement process.
This document is not applicable to service contracts where the service buyer is a consumer, nor for works contracts.
NOTE 1 "Works contracts" are contracts that have as their object the execution, or both the design and execution, of a work are not covered. Contracts having as their object only the design of a work are covered.
NOTE 2 "Work" means the outcome of building or civil engineering works taken as a whole which is sufficient in itself to fulfil an economic or technical function.
NOTE 3 "Consumer" means an individual member of the general public purchasing or using services for private purposes.
- Standard33 pagesEnglish languagesale 10% offe-Library read for1 day
- Draft57 pagesEnglish languagesale 10% offe-Library read for1 day
- Draft53 pagesEnglish languagesale 10% offe-Library read for1 day
This document provides guidelines on principles, processes and practices relevant to meeting the safety and quality standards required of virtual kitchen services. This document applies to virtual kitchen operators and is also intended to serve as a reference for other stakeholders, such as virtual restaurants.
- Standardization document9 pagesEnglish languagesale 15% off
This document provides general guidance on issues to be considered in standards related to contactless delivery services. It covers general principles, roles and responsibilities, delivery methods, service processes, quality control and improvements to be put in place to execute contactless delivery services. This document applies to — instant delivery, which generally applies to the retail, catering and medical sectors (including online food delivery, grocery delivery and medical supplies delivery); and — last-mile delivery with intermediate transfer, which generally applies to express and e-commerce fields (referring to the last-mile delivery of parcels). This document does not apply to cold chain logistics.
- Standardization document14 pagesEnglish languagesale 15% off
This document specifies requirements and guidelines for organizations on how to design and deliver fair, flexible and inclusive services that will increase positive outcomes for consumers in vulnerable situations and minimize the risk of consumer harm. It covers organizational culture and strategy, inclusive design and how to identify and respond to consumer vulnerability. It is applicable to any organization that provides services, including service-related products, to consumers, regardless of location or size. NOTE 1 The term “services” refers to any service provided to consumers online or offline. Service sectors can include, for example, healthcare, leisure and entertainment, retail, energy, communication, financial services, travel and tourism, digital services, professions and trades. NOTE 2 Service providers can include private or public organizations, charities, government agencies, local authorities of any size. NOTE 3 It can be fair and reasonable, in some cases, for an inclusive service provider to limit access for individuals outside of the organization’s target audience, where the main objective is to protect consumers and prevent harm. For example, preventing children from accessing online gambling sites.
- Standard34 pagesEnglish languagesale 15% off
This document defines terms used in the tourism industry in relation to the various types of tourism accommodation and their related services.
- Standard18 pagesEnglish languagesale 10% offe-Library read for1 day
- Draft14 pagesEnglish languagesale 10% offe-Library read for1 day
This standard applies to providers of security services.
- Standard13 pagesEnglish languagesale 10% offe-Library read for1 day
- Draft13 pagesEnglish languagesale 10% offe-Library read for1 day
IEC SRD 63219:2022 provides guidance for AAL service providers to design, procure, implement, and maintain AAL systems throughout their service life.
The objective is to ensure that AAL systems are designed, configured, and installed to meet the needs of the AAL user and the requirements from applicable industry standards and global regulations. Ultimately, however, users of this document are responsible for checking the applicable laws and regulations.
This document is intended for use by persons and organizations acting within an AAL service organization such as employees, contractors, and consultants and those working with external AAL technology vendors, as appropriate.
This document provides guidance on ensuring that AAL systems meet the needs of the AAL service user, in terms of safety, security, privacy, usability, accessibility, performance and interoperability.
This document provides guidance to supplement the AAL service organization's established policies and procedures.
- Standard19 pagesEnglish languagesale 15% off
This document specifies requirements and provides guidelines for an organizational program for working carers providing care to:
—   adult care recipients (e.g. adults with cognitive, sensory, physical, and invisible disabilities, adults with chronic or episodic conditions and older dependents);
—   long-term childcare recipients (e.g. due to chronic illness or permanent cognitive, sensory or physical disability or injury).
This document is applicable to any organization, regardless of size, sector or community setting (i.e. urban, rural or remote).
This document can be used in conjunction with an organization’s management systems, human resource programs, and/or equity, diversity and inclusion programs, or on its own in the absence of a formal workplace program to support working carers.
- Standard29 pagesEnglish languagesale 10% offe-Library read for1 day
- Standard21 pagesEnglish languagesale 15% off
- Draft21 pagesEnglish languagesale 15% off
This document provides guidance for organizations on how to implement a service management system (SMS). Organizations can use this document to implement the entire SMS in order to conform to the requirements specified in ISO/IEC 20000-1, or parts of an SMS for a selected subset of requirements. This document illustrates a generic plan to manage implementation activities for an SMS. The intended users of this document are: a) organizations that require support on how to implement an SMS; b) consultants and advisors who support an organization during SMS implementation. This document can be used together with the other parts of ISO/IEC 20000 series.
- Technical specification33 pagesEnglish languagesale 15% off
- Draft33 pagesEnglish languagesale 15% off
This document specifies requirements and recommendations for the provision of conference interpreting services. It is primarily addressed to conference interpreters and conference interpreting service providers. It also serves as reference for users of conference interpreting services.
- Standard34 pagesEnglish languagesale 10% offe-Library read for1 day
- Standard28 pagesEnglish languagesale 15% off
- Standard29 pagesFrench languagesale 15% off
- Draft32 pagesEnglish languagesale 10% offe-Library read for1 day
This document includes the main overarching requirements for the provision of private security services for critical infrastructure.
NOTE 1 This document is the first part of a series of standards on the provision of private security services for critical infrastructure. It will be complemented by other sector specific parts, which give more detailed requirements for related services such as aviation, maritime and port security.
NOTE 2 Examples of critical infrastructure sectors are given in Annex A.
NOTE 3 See Figure 1.
NOTE 4 It is important that the selection of a private security service provider always represents the best balance between quality and price. This document sets out the minimum requirements that providers should comply with in order for this balance to be struck.
It specifies service requirements for quality in the organization, processes, personnel and management of a security service provider and/or its independent branches and establishments under commercial law and trade as a provider of security services.
It lays down quality criteria for the delivery of security services requested by public and private clients.
This document is suitable for the selection, attribution, awarding and reviewing of the most suitable provider of security services.
- Standard24 pagesEnglish languagesale 10% offe-Library read for1 day
- Draft22 pagesEnglish languagesale 10% offe-Library read for1 day
This document establishes the requirements and recommendations related to the equipment and services applicable to heritage hotels in order to provide quality services in a traditional style. This document emphasizes the harmonization of the equipment, furniture and service provision style with the historical period to which the heritage hotel belongs. It does not deal with the equipment or services of other types of hotels.
- Standard14 pagesEnglish languagesale 15% off
- Draft14 pagesEnglish languagesale 15% off
This document provides general sharing economy principles. It is intended to be used by all types and sizes of organization (e.g. commercial enterprises, government agencies, not-for-profit organizations).
- Standard5 pagesEnglish languagesale 15% off
- Draft5 pagesEnglish languagesale 15% off