03.080 - Services
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This document describes various illustrative examples of provider verification on digital platforms in a sharing economy and can be used when implementing REF [1] \r \h ISO/TS 42502:2022. This document is applicable to platform operators and other stakeholders.
- Technical report13 pagesEnglish languagesale 15% off
This document:
— specifies principle criteria and processes for FM and provides methods which enable the implementation and use of these processes within any FM organization;
— specifies criteria to support organizational decisions;
— gives guidance for developing and improving the FM processes to support and enable the function of the primary activities.
- Standard99 pagesEnglish languagesale 10% offe-Library read for1 day
This document:
— specifies principle criteria and processes for FM and provides methods which enable the implementation and use of these processes within any FM organization;
— specifies criteria to support organizational decisions;
— gives guidance for developing and improving the FM processes to support and enable the function of the primary activities.
- Standard99 pagesEnglish languagesale 10% offe-Library read for1 day
This document specifies qualification of the personnel regarding the tasks to be performed in the context of the maintenance of plant, infrastructure and production systems to fulfil the requirements of the maintenance job.
This document describes the knowledge, skills and competencies required for the qualification of maintenance personnel. These guidelines can be used for training, skills validation of maintenance personal and career planning.
This document covers the following professional roles in the maintenance organization:
— Maintenance Technician Specialist;
— Maintenance Supervisor;
— Maintenance Engineer;
— Maintenance Manager.
These designations can be adapted based on company practices and operational organization. An example of an organizational structure can be seen in Annex A.
This document does not specify the verification criteria nor the specialized training of the personnel, which is related to specific sectors.
NOTE Specialization and profession are the subjects of the training carried out in the relevant sector.
- Standard27 pagesEnglish languagesale 10% offe-Library read for1 day
This document provides guidance and requirements for identifying and assessing impacts of climate change on drinking water systems and for developing strategies for the adaptation to these impacts. The assessment of the impacts is based on the assessment principles described in ISO 24566-1. This document also provides examples of some of the impacts of climate change on drinking water systems and of the responses that have been implemented by municipal water services or by the relevant jurisdiction (e.g. municipality or region served by the service). The examples of responses illustrate adaptation strategies that have been applied.
- Standard38 pagesEnglish languagesale 15% off
- Standard43 pagesFrench languagesale 15% off
This document specifies qualification of the personnel regarding the tasks to be performed in the context of the maintenance of plant, infrastructure and production systems to fulfil the requirements of the maintenance job.
This document describes the knowledge, skills, and competencies required for the qualification of maintenance personnel. These guidelines can be used for training, skills validation of maintenance personal and career planning.
This document covers the following professional roles in the maintenance organization:
- Maintenance Technician Specialist;
- Maintenance Supervisor;
- Maintenance Engineer;
- Maintenance Manager.
These designations can be adapted based on company practices and operational organization. An example of an organizational structure can be seen in Annex A.
This document does not specify the verification criteria nor the specialized training of the personnel, which is related to specific sectors.
NOTE Specialization and profession are the subjects of the training carried out in the relevant sector.
- Standard27 pagesEnglish languagesale 10% offe-Library read for1 day
The document provides guidelines for the management of electrically powered mobile toilets that are connected to water and electricity under public epidemic emergencies (PEEs) from different perspectives, including users, operators, and suppliers. It also gives recommendations to provide safe sanitation services for users, cleaners, and waste tank drivers. It is applicable to epidemic situations of major respiratory tract and intestinal infectious diseases, but not to group unexplained diseases, major food and occupational poisoning and other events that seriously affect public health.
- Standard13 pagesEnglish languagesale 15% off
This document provides guidance to organizations on how to identify, assess, resolve and monitor conflict of interest based on the principles of trust, integrity, transparency and accountability.
The guidance in this document is generic and intended to be applicable to all organizations, regardless of type, size and nature of activity and whether in the public, private or not-for-profit sectors. It distinguishes between actual, apparent and potential conflict of interest.
- Standard26 pagesEnglish languagesale 10% offe-Library read for1 day
- Standard20 pagesEnglish languagesale 15% off
IEC TR 63511:2025 provides general information on a remote control and remote assistance system for use from the user side, especially in the home and local area with private or local network. This document includes an overview of the technology, performance characteristics, issues of performance measurements, and other information.
- Technical report25 pagesEnglish languagesale 15% off
This document provides the information gathered from the national standardization bodies regarding
area and space measurement standards and local rules. This document also identifies the potential
liaisons and stakeholders in addition to complementary standards to support the review of EN 15221-
6:2011 [1]. Finally, this document contains a preliminary gap analysis of EN 15221-6:2011 and
documents the criteria for the review work of the standard.
- Technical report22 pagesEnglish languagesale 10% offe-Library read for1 day
This document provides a robust understanding of existing performance measures in facility management (FM) organizations and the needs of both:
— the demand organization;
— the FM organization across the breadth of public and private sector organizations, profit and not for profit.
- Technical report26 pagesEnglish languagesale 10% offe-Library read for1 day
This document provides guidance to organizations on how to identify, assess, resolve and monitor conflict of interest based on the principles of trust, integrity, transparency and accountability. The guidance in this document is generic and intended to be applicable to all organizations, regardless of type, size and nature of activity and whether in the public, private or not-for-profit sectors. It distinguishes between actual, apparent and potential conflict of interest.
- Standard26 pagesEnglish languagesale 10% offe-Library read for1 day
- Standard20 pagesEnglish languagesale 15% off
This document establishes principles for and gives guidance on using a service excellence maturity model (SEMM). This document is applicable to all organizations delivering services, such as commercial organizations, manufacturing companies, public services and not-for-profit organizations. In accordance with ISO 23592, it can help organizations to determine their own maturity level with regard to service excellence. It also offers guidance for future improvements and can be used for internal and external audits. An organization can decide for itself whether the whole service excellence model with its four dimensions and nine elements or only selected dimensions and elements are assessed and improved.
- Technical specification10 pagesEnglish languagesale 15% off
This document provides guidance and requirements for identifying and assessing impacts of climate change on wastewater systems and on developing strategies for the adaptation to these impacts. The assessment of the impacts is based on the assessment principles described in ISO 24566-1. This document also provides examples of some of the impacts of climate change on wastewater systems and of the responses that have been implemented by municipal water services or by the relevant jurisdiction (e.g. municipality or region served by the service). The examples of responses illustrate adaptation strategies that have been applied. NOTE Both combined and non-combined wastewater systems are included in this document regarding the activities of collection, transport, storage and treatment of wastewater.
- Standard40 pagesEnglish languagesale 15% off
- Standard45 pagesFrench languagesale 15% off
The scope of this document is to present the information gathered from the national standardisation bodies regarding area and space measurement standards and local rules. This document also identifies the potential liaisons and stakeholders in addition to complementary standards to support the review of EN 15221-6:2011 Facility Management. Part 6: Area and Space Measurement in Facility Management. Finally, this document contains a preliminary gap analysis of EN 15221-6:2011 and documents the criteria for the review work of the standard.
- Technical report22 pagesEnglish languagesale 10% offe-Library read for1 day
This document provides a robust understanding of existing performance measures in facility management (FM) organizations and the needs of both:
— the demand organization;
— the FM organization across the breadth of public and private sector organizations, profit and not for profit.
- Technical report26 pagesEnglish languagesale 10% offe-Library read for1 day
This document specifies, in conjunction with ISO 22002-100, requirements for establishing, implementing and maintaining prerequisite programmes (PRPs) to control food safety hazards in catering services for direct consumer consumption or take away. The term “food services” is used synonymously with catering services. This document is applicable to restaurants, hotels, food trucks, vending machines, institutions, workplaces (school or factory cafeteria), on-board passenger services, where open exposed food activities (e.g. cooking, mixing, blending, preparation, reheating) occur on-site for direct consumer consumption or take-away. This includes minor processing activities at retail operations (e.g. slicing, portioning, reheating). This document is applicable to all organizations, regardless of size or complexity. This document does not apply to off-site catering kitchens or industrial kitchens that produce food not offered for immediate consumption. EXAMPLE Off-site kitchens that produce foodstuffs that will be supplied to restaurant(s), hotel(s) or onboard catering services. ISO 22002-1 applies in this case. This document does not apply to other parts of the food supply chain. Exclusions to requirements can be supported by a sufficient justification that ensures that the exclusion does not adversely impact food safety.
- Standard11 pagesEnglish languagesale 15% off
- Standard11 pagesFrench languagesale 15% off
This document provides users with guidance that help manage risks related to energies & fluids during maintenance activities on items when in use. It is the responsibility of each employer, according to the terms commonly used in the company, to:
- Set out the correlation between the processes described in this document and standard practices,
- Define the roles and responsibilities of the people involved in the energies & fluids lockout process.
This document refers to concepts, definitions, rules, recommendations, and best practices taken from national and international documents (lockout/tagout - "administrative lockout" - Lockout/Tagout (LOTO) - Safe isolation) that cover activities to ensure the safety of workers with respect to energies & fluids.
This document deals with the prevention of energy & fluid (e.g. powders, gases, liquids, etc.) related risks; it is noted that some are covered by specific regulations or standards, such as the electrical risk. Environmental issues related to energies & fluids are not in the scope of this document. Danger associated with energies & fluids can be direct (e.g. contact, absorption, etc.) or indirect by reaction (e.g. mixing, heating, etc.). The scope includes all fluids because they can be intrinsically dangerous or become dangerous.
The recommendations given in this document have been drawn up with a view to ensure the safety and health of workers around hazardous energies & fluids, and situations when they are conducting actions related to maintenance, settings or changing formats, regardless of the type of activity.
The recommendations relate to activities carried out on items. They are applied before, during and after the operation to:
- The energies & fluids supplied, contained, transported, or released by items, products,
- Risks related to the presence of hazardous energies & fluids for the worker and the surrounding personal.
This document is a methodological guideline within the maintenance standards.
NOTE Particular cases such as risks of lack of presence of vital elements for the worker (e.g. breathable air) are in the scope but will not be detailed.
- Standard98 pagesEnglish languagesale 10% offe-Library read for1 day
This document gives guidance to organizations on how to implement service excellence based on ISO 23592. This document can be used in conjunction with ISO/TS 24082 and ISO/TS 23686.
- Technical specification17 pagesEnglish languagesale 15% off
This International Standard specifies the minimum requirements for billing of all consumption-based utility
network services to domestic customers. It covers the processes required to produce the bill and to deal with
issues that arise after the bill has been sent, as well as the content of the billing document or statement. This
International Standard is applicable to utility network services that are unmetered, metered at the point of
delivery or metered remotely (e.g. on the supplier's own premises), and it covers any unmetered or unmeasured
charges appearing on the same bill as metered or measured charges, as well as flat rate charges.
NOTE 1 Utility network services include electricity supply, water, sanitation, gas supply, district heating and
communications.
NOTE 2 The requirements given in this International Standard are also applicable to other consumers who are legally
entitled to use the service provided by the supplier, except where in order to comply with privacy or data protection
requirements, it is necessary for the supplier to obtain the authority of the registered customer before dealing with another
consumer on billing matters.
This International Standard does not cover pricing, except for a requirement to provide information to
customers. It is only applicable to billing for consumption-based utility network services and it applies to all bills
or statements for utility network services where there is an ongoing account relationship between the customer
and the supplier, regardless of the payment method used.
NOTE 3 This includes bills for metered consumption, bills where a formula is used to estimate consumption (e.g. water
bills based on the number of persons per household or the size of the house), or where a flat rate fee is charged regardless
of consumption (e.g. telephony or internet bills where the tariff allows unlimited usage). It also applies to prepayment
customers, where a bill or account from the supplier is necessary to enable the customer to reconcile the amount paid
in advance with the cost of consumption, or where the customer expects to receive a bill based on point of sale or other
advertising (e.g. mobile telephony and energy metering) where codes, keys, electronic dongles or electronic cards are
used to load and reload the service and to indicate what was purchased.
NOTE 4 Services that are not billed [e.g. mobile telephony paid for by pre-purchased SIM (Subscriber Identity Module)
cards that are unmetered] and services that are funded directly by the taxpayer without bills being issued are not covered
by this International Standard.
NOTE 5 Many of the key principles in this International Standard also apply to all forms of billing, and suppliers are
therefore encouraged to adopt the relevant requirements in this International Standard for billing of other services.
- Standard27 pagesEnglish languagesale 10% offe-Library read for1 day
- Standard21 pagesEnglish languagesale 15% off
The present document provides an overview of the Recommendation ITU-T X.509 | ISO/IEC 9594-8 [i.3] based
certificate profiles and the statements for EU Qualified Certificates specified in other parts of ETSI EN 319 412 ([i.4] to
[i.7]). It specifies common data structures that are referenced from other parts of ETSI EN 319 412 ([i.4] to [i.7]).
The profiles specified in this multi-part deliverable aim to support both Regulation (EU) No 910/2014 [i.9] and the use
of certificates in a wider international context. Within the European context, it aims to support both EU Qualified
Certificates and other forms of certificate.
- Standard17 pagesEnglish languagesale 15% off
- Standard17 pagesEnglish languagesale 15% off
- Standard17 pagesEnglish languagesale 10% offe-Library read for1 day
The present document defines specific QCStatement for the qcStatements extension as defined in IETF RFC 3739 [2],
clause 3.2.6, including requirements for their use in EU qualified certificates. Some of these QCStatements can be used
for other forms of certificate.
The QCStatements defined in the present document can be used in combination with any certificate profile, either
defined in ETSI EN 319 412-2 [i.2], ETSI EN 319 412-3 [i.5] and ETSI EN 319 412-4 [i.6], or defined elsewhere.
The QCStatements defined in clause 4.3 can be applied to regulatory environments outside the EU. Other requirements
specified in clause 4 are specific to Regulation (EU) No 910/2014 [i.8] but may be adapted for other regulatory
environments.
- Standard21 pagesEnglish languagesale 15% off
- Standard21 pagesEnglish languagesale 15% off
- Standard21 pagesEnglish languagesale 10% offe-Library read for1 day
The present document specifies a certificate profile for web site certificates that are accessed by the TLS protocol [i.1].
The profile defined in the present document builds on the CA/Browser Forum Baseline requirements [2], Extended
validation guidelines [3] and other parts of the present multi-part deliverable.
The present document focuses on requirements on certificate content. Requirements on decoding and processing rules
are limited to aspects required to process certificate content defined in the present document. Further processing
requirements are only specified for cases where it adds information that is necessary for the sake of interoperability.
This profile can be used for legal and natural persons. For certificates issued to legal persons, the profile builds on the
CA/Browser Forum EV Profile [3] or baseline requirements [2]. For certificates issued to natural persons, the profile
builds only on CA/Browser Forum baseline requirements [2].
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- Standard12 pagesEnglish languagesale 10% offe-Library read for1 day
The present document specifies requirements on the content of certificates issued to natural persons. This profile builds
on IETF RFC 5280 [1] for generic profiling of Recommendation ITU-T X.509 | ISO/IEC 9594-8 [i.3].
This profile supports the requirements of EU Qualified Certificates as specified in the Regulation (EU)
No 910/2014 [i.5] as well as other forms of certificate. The scope of the present document is primary limited to
facilitate interoperable processing and display of certificate information. This profile therefore excludes support for
some certificate information content options, which can be perfectly valid in a local context but which are not regarded
as relevant or suitable for use in widely deployed applications.
The present document focuses on requirements on certificate content. Requirements on decoding and processing rules
are limited to aspects required to process certificate content defined in the present document. Further processing
requirements are only specified for cases where it adds information that is necessary for the sake of interoperability.
Certain applications or protocols impose specific requirements on certificate content. The present document is based on
the assumption that these requirements are adequately defined by the respective application or protocol. It is therefore
outside the scope of the present document to specify such application or protocol specific certificate content
- Standard16 pagesEnglish languagesale 15% off
- Standard16 pagesEnglish languagesale 15% off
- Standard16 pagesEnglish languagesale 10% offe-Library read for1 day
The present document specifies policy and security requirements for the issuance, maintenance and life-cycle
management of EU qualified certificates as defined in Regulation (EU) No 910/2014 [i.1]. These policy and security
requirements support reference certificate policies for the issuance, maintenance and life-cycle management of EU
qualified certificates issued to natural persons (including natural persons associated with a legal person or a website)
and to legal persons (including legal persons associated with a website), respectively.
The present document does not specify how the requirements identified can be assessed by an independent party,
including requirements for information to be made available to such independent assessors, or requirements on such
assessors.
NOTE: See ETSI EN 319 403 [i.6] for guidance on assessment of TSP's processes and services. The present
document references ETSI EN 319 411-1 [2] for general requirements on TSP issuing certificates.
- Standard32 pagesEnglish languagesale 15% off
- Standard33 pagesEnglish languagesale 15% off
- Standard33 pagesEnglish languagesale 15% off
- Standard33 pagesEnglish languagesale 10% offe-Library read for1 day
- Standard33 pagesEnglish languagesale 10% offe-Library read for1 day
This document provides users with guidance that help manage risks related to energies & fluids during maintenance activities on items when in use. It is the responsibility of each employer, according to the terms commonly used in the company, to:
- Set out the correlation between the processes described in this document and standard practices,
- Define the roles and responsibilities of the people involved in the energies & fluids lockout process.
This document refers to concepts, definitions, rules, recommendations, and best practices taken from national and international documents (lockout/tagout - "administrative lockout" - Lockout/Tagout (LOTO) - Safe isolation) that cover activities to ensure the safety of workers with respect to energies & fluids.
This document deals with the prevention of energy & fluid (e.g. powders, gases, liquids, etc.) related risks; it is noted that some are covered by specific regulations or standards, such as the electrical risk. Environmental issues related to energies & fluids are not in the scope of this document. Danger associated with energies & fluids can be direct (e.g. contact, absorption, etc.) or indirect by reaction (e.g. mixing, heating, etc.). The scope includes all fluids because they can be intrinsically dangerous or become dangerous.
The recommendations given in this document have been drawn up with a view to ensure the safety and health of workers around hazardous energies & fluids, and situations when they are conducting actions related to maintenance, settings or changing formats, regardless of the type of activity.
The recommendations relate to activities carried out on items. They are applied before, during and after the operation to:
- The energies & fluids supplied, contained, transported, or released by items, products,
- Risks related to the presence of hazardous energies & fluids for the worker and the surrounding personal.
This document is a methodological guideline within the maintenance standards.
NOTE Particular cases such as risks of lack of presence of vital elements for the worker (e.g. breathable air) are in the scope but will not be detailed.
- Standard98 pagesEnglish languagesale 10% offe-Library read for1 day
This document provides guidance and requirements for the management of on-site domestic wastewater systems and services, using appropriate technologies in their entirety at any level of development. This document supplements and is intended to be used in conjunction with ISO 24511 and ISO 24525. It includes guidance and requirements for the following: — management of on-site domestic wastewater systems and services from the operator’s perspective, including maintenance techniques, training of personnel and risk considerations; — management of on-site domestic wastewater systems (ODWS) from the perspective of owners and users; — design and construction of ODWS; — planning, operation and maintenance, and health and safety issues. This document is applicable to both publicly and privately operated on-site domestic wastewater (black and grey water) services, for one or more dwellings. In rural areas and areas under development, management is sometimes provided by the owners of the premises where wastewater is generated. In this document the term “services” includes “self-services” provided by the owners of the premises. The following are outside the scope of this document: — limits of effluent quality for wastewater discharged into the environment; — analytical methods; — stormwater runoff; — content of contracts or subcontracts.
- Standard38 pagesEnglish languagesale 15% off
- Standard40 pagesFrench languagesale 15% off
This document establishes requirements and recommendations for adventure tourism involving cyclotourism [e.g. road bike, mountain bike, gravel bike, bikepacking or fatbike, including electrically power assisted cycles (EPAC) and mountain EPAC], relating to the safety of participants, leaders and assistants. This document also establishes criteria relating to characteristics and difficulty levels for cyclotourism route classification. This document applies to cyclotourism offered as a tourism product. Tourism product design involves a product planning and development phase that is not covered in this document. Some tourism products include cyclotourism combined with other tourism services (e.g. transfers, meals, lodging), but this document applies only to cyclotourism. Additional tourism services are excluded from the scope. This document is applicable to any kind of adventure tourism activity provider that offers tourism products consisting of cyclotourism. This document is not applicable to sportive cycling activities (including mountain biking in bike parks or in ski areas), bicycle rentals or bicycle sharing use (i.e. bicycle rental for urban or rural mobility) with no adventure tourism purposes. This document does not cover the maintenance and repair work of the bicycle.
- Standard38 pagesEnglish languagesale 15% off
This document provides general requirements and guidelines for an ageing-inclusive digital economy, aiming to enhance its applicability and credibility. It specifies the principles, aspects, scenarios, and actions for establishing or transforming to an ageing-inclusive digital economy. This document is applicable to consumers, policymakers, administrations, organizations, and other stakeholders in the digital economy. The requirements and guidelines in this document focus specifically on older persons. This document does not cover information technology, ergonomics, and related requirements and guidelines which are defined or covered by other standards.
- Standard41 pagesEnglish languagesale 15% off
REN/ESI-0019411-1v151
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- Standardization document14 pagesEnglish languagesale 15% off
- Standardization document14 pagesEnglish languagesale 15% off
This document gives guidance on online dispute resolution (ODR) for e-commerce transactions including basic principles of ODR, technical recommendations and operational manuals to e-commerce operators (including e-commerce platform operators) which aim to develop their own ODR service and ODR providers that are outsourced by e-commerce operators. NOTE This document is particularly useful for disputes arising out of cross-border, low-value e-commerce transactions. This document can apply to disputes arising out of both goods and service contracts.
- Standard14 pagesEnglish languagesale 15% off
This document establishes the principles of public service excellence and gives guidance on a public service excellence model. This document is applicable to public service organizations that deliver services and aim to provide an outstanding experience to their key stakeholders, such as the society (the citizens) they serve, and other partner organizations for the purpose of delivering excellent service.
- Standard34 pagesEnglish languagesale 15% off
This document provides guidance for including sustainability within a service management system (SMS) based on the requirements defined in ISO/IEC 20000-1. It is aimed at: — organizations that are intending to implement the requirements of ISO/IEC 20000-1 and directly address sustainability; — organizations that intend to leverage their existing SMS to enable sustainability actions and sustainable delivery; — consultants, trainers and other experts supporting organizations that utilize ISO/IEC 20000-1, so that they can be informed on how to include sustainability actions in an SMS. Sustainability in this context has three interdependent dimensions, which are environmental, social and economic. Annex A expands on the three dimensions with examples of each. The guidance provided in this document aims to help organizations consider and address sustainability objectives as well as challenges related to their services. The complexity and detail surrounding the inclusion of sustainability within an SMS will vary and be dependent on the context of the organization, the scope of the SMS, compliance obligations and the nature of the services within the scope of the SMS. This document is intended to be used in conjunction with ISO/IEC 20000-1 to address sustainability objectives related to specific requirements in ISO/IEC 20000-1. As such, it is anticipated that the user of this document is aware of the requirements in ISO/IEC 20000-1. The suggestions included across clauses in this document will be most effective when applied to an SMS which is implemented according to the corresponding clauses in ISO/IEC 20000-1. Application of this guidance to an SMS according to ISO/IEC 20000-1 is therefore recommended. This document supports and is an addition to the guidance already provided in ISO/IEC 20000-2, ISO/IEC 20000-3, ISO/IEC TS 20000-5 and other parts of the ISO/IEC 20000 series. Organizations can use the guidance in this document to also address the new requirements identified in ISO/IEC 20000-1:2018/Amd 1:2024 and ISO’s objectives to address climate change. The recommendations in this document for improving sustainability within an SMS are not exclusive and can be implemented along with other sustainability initiatives.
- Technical specification21 pagesEnglish languagesale 15% off
This document provides use cases of sharing economy platforms in the public sector, aiming to support municipalities and administrations to apply suitable models of sharing economy platforms for increasing public values and the efficiency of public services.
- Technical report11 pagesEnglish languagesale 15% off
IEC 63310:2025 deals with the functional performance criteria and guidelines for robots intended for use in the active assisted living connected home environment (AAL CHE).
This document does not cover safety requirements of robots.
This document is applicable to robots which provide the AAL user (or AAL care recipient) with one or more of the following services and support in the AAL CHE:
- information and data management;
- monitoring service;
- communication support;
- activity support;
- mobility support;
- other support.
AAL robots can be subject to additional relevant regulations and standards.
This document is not applicable to robots used for medical purposes.
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This document defines terms used in the tourism industry in the field of restaurants and catering. This document applies to restaurants and catering services, which prepare and serve or deliver food and beverages to customers. This document does not apply to the production line of food and beverages.
- Standard15 pagesEnglish languagesale 15% off
This document provides the description of relevant factors for evaluating E-commerce transactions, which can help in identifying indicators, evaluation toolkits and an approach for selection of indicators. This document focuses on E-commerce transaction assurance by providing the relevant factors of evaluations including quality of E-commerce transaction platforms and sites, quality of E-commerce transaction services, local external environments for E-commerce transactions and sustainability of E-commerce transactions. This document also explains the way to set up a set of E-commerce transaction evaluation indicators that enables monitoring and improvement of the quality of E-commerce transactions.
- Standard19 pagesEnglish languagesale 15% off
This document specifies the requirements for a furniture removal service and its provision and the general terms and conditions of contract subject always to any applicable national legislation, licensing or contractual constraints.
This document applies only to furniture removal services for private individuals where the contract is entered into by an individual or by an employer or relocation agent when the latter requires the moving of personal property, generally consisting of non-commercial property and/or property which is in current use.
- Standard21 pagesEnglish languagesale 10% offe-Library read for1 day
This document specifies requirements and recommendations for the accessibility of public and private spaces and universal access for assistance dog teams in an active status.
The accessibility requirements and recommendations for assistance dog teams in this document are applicable across the full spectrum of the built environment both indoor and outdoor (e.g. social service, medical and educational facilities, public institutions, cultural venues, sporting venues, hotel accommodation, public transport, parks, nature reserves).
The purpose of this document is to improve the accessibility for assistance dog teams ensuring their rights under the United Nations Convention on the Rights of Persons with Disabilities, so that they have the same opportunities as all citizens and can participate independently in all areas of life.
This document provides:
- specific requirements of assistance dog teams to support accessibility and to achieve universal access;
- responsibilities of assistance dog teams to enhance the public acceptance of assistance dogs;
- guidance for specific services and areas to be accessed;
- guidance for the implementation of accessibility measures at public and private bodies responsible for the built environment including transport and travel systems.
This document includes all private spaces where the public are generally admitted, or where the public can be accommodated (e.g. office buildings, waiting rooms, common areas of apartment buildings).
This document can be applied to improve accessibility of assistance dog teams in the workplace.
This document can be applied to assistance dogs in training and puppies preparing for an assistance dog role.
- Standard15 pagesEnglish languagesale 10% offe-Library read for1 day
- Standard15 pagesEnglish languagesale 10% offe-Library read for1 day
The present document specifies a certificate profile for web site certificates that are accessed by the TLS protocol [i.1].
The profile defined in the present document builds on the CA/Browser Forum Baseline requirements [2], Extended
validation guidelines [3] and other parts of the present multi-part deliverable.
The present document focuses on requirements on certificate content. Requirements on decoding and processing rules
are limited to aspects required to process certificate content defined in the present document. Further processing
requirements are only specified for cases where it adds information that is necessary for the sake of interoperability.
This profile can be used for legal and natural persons. For certificates issued to legal persons, the profile builds on the
CAB Forum EV Profile [3] or baseline requirements [2]. For certificates issued to natural persons, the profile builds
only on CAB Forum baseline requirements [2].
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- Standard11 pagesEnglish languagesale 15% off
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This document specifies the main content of maintenance management and the main activities for which maintenance management is responsible.
This document is applicable to maintenance managers and asset managers in the industry sector and for infrastructure and buildings in order to achieve the success factors of the organization.
- Standard31 pagesEnglish languagesale 10% offe-Library read for1 day
This document specifies the requirements for a furniture removal service and its provision and the general terms and conditions of contract subject always to any applicable national legislation, licensing or contractual constraints.
This document applies only to furniture removal services for private individuals where the contract is entered into by an individual or by an employer or relocation agent when the latter requires the moving of personal property, generally consisting of non-commercial property and/or property which is in current use.
- Standard21 pagesEnglish languagesale 10% offe-Library read for1 day
This document provides minimum quality requirements and recommendations for onsite tourist information services located at the destination, online tourist information services or both. This document is applicable for management organizations responsible for tourism information services at the destination.
- Standard15 pagesEnglish languagesale 15% off
This document specifies the main content of maintenance management and the main activities for which maintenance management is responsible.
This document is applicable to maintenance managers and asset managers in the industry sector and for infrastructure and buildings in order to achieve the success factors of the organization.
- Standard31 pagesEnglish languagesale 10% offe-Library read for1 day
This document specifies the terms and definitions that apply to:
— different types of assistance dogs;
— the beneficiary and client services;
— health and disabilities;
— assistance dog service providers;
— assistance dog training staff and related professionals;
— the socialization and training processes;
— conformity assessment, identification and registration;
— accessibility.
- Standard30 pagesEnglish languagesale 10% offe-Library read for1 day
This document specifies the terms and definitions that apply to:
— different types of assistance dogs;
— the beneficiary and client services;
— health and disabilities;
— assistance dog service providers;
— assistance dog training staff and related professionals;
— the socialization and training processes;
— conformity assessment, identification and registration;
— accessibility.
- Standard30 pagesEnglish languagesale 10% offe-Library read for1 day
This document provides scenarios, explanations and examples for the practical application of service management systems (SMS) based on ISO/IEC 20000-1:2018. These scenarios provide examples of situations in which an SMS can be used and how the requirements of ISO/IEC 20000-1:2018 can be applied. This document can be used with ISO/IEC 20000-1 as well as with ISO/IEC 20000-2, ISO/IEC 20000-3, ISO/IEC TS 20000-5 and other parts of the ISO/IEC 20000 series. This document is aimed at: a) organizations that are intending to implement an SMS based on the requirements of ISO/IEC 20000-1; b) organizations that have already implemented an SMS based on the requirements of ISO/IEC 20000-1; c) consultants, trainers and other experts supporting these organizations. This document does not add to, change or replace any of the requirements in ISO/IEC 20000-1. This document is not intended to be used for a conformity assessment.
- Technical report44 pagesEnglish languagesale 15% off
This document gives general guidance on all stages of a translation project. Its main purpose is to ensure efficiency and quality by enhancing communication among the parties involved in the translation project.
This document provides a framework for developing translation project specifications that are the basis for requesting, setting up, managing and evaluating translation projects. It also includes guidance on needs analysis, risk assessment and workflows, but it does not provide procedures for evaluating the quality of translation output.
This document is primarily intended for those who request translation services. However, it can also be relevant for the translation service providers and the end users of the translation output.
It is applicable to all sectors, including the commercial and government sectors, and non-profit organizations.
It does not apply to interpreting services.
- Standard38 pagesEnglish languagesale 10% offe-Library read for1 day
- Standard32 pagesEnglish languagesale 15% off