iTeh StandardsiTeh Standards
EURUSD
Your shopping cart is empty.
CEN

EN ISO 9921:2003

(Main)

Ergonomics - Assessment of speech communication (ISO 9921:2003)

Ergonomics - Assessment of speech communication (ISO 9921:2003)

ISO 9921:2003 specifies the requirements for the performance of speech communication for verbal alert and danger signals, information messages, and speech communication in general. Methods to predict and to assess the performance in practical applications are described and examples are given.

Ergonomie - Beurteilung der Sprachkommunikation (ISO 9921:2003)

Diese Internationale Norm legt die Anforderungen an die Leistungsfähigkeit der Sprachkommunikation für sprachliche Warnungen und Gefahrensignale, Mitteilungen und an die allgemeine Sprachkommunikation fest. Es werden Verfahren für die Vorhersage und Beurteilung der subjektiven und der objektiven Leistungs-fähigkeit unter praktischen Anwendungsbedingungen beschrieben und Beispiele dafür angegeben.
Für das Erreichen einer optimalen Leistung in besonderen Anwendungsbereichen können drei Stufen in Betracht kommen:
a) Festlegung des Anwendungsbereichs und Definition der entsprechenden Leistungskriterien;
b) Gestaltung eines Kommunikationssystems und Vorhersage der Leistungsfähigkeit;
c) Beurteilung der Leistungsfähigkeit für Einsatzbedingungen.
Die Verwendung von akustischen Warnsignalen an Stelle von Sprache ist nicht Inhalt dieser Internationalen Norm, sondern wird in ISO 7731 behandelt.

Ergonomie - Evaluation de la communication parlée (ISO 9921:2003)

L'ISO 9921:2003 spécifie les exigences de performance en communication parlée relatives aux signaux oraux d'alerte et de danger, aux messages d'information et à la communication parlée en général. Des méthodes de prédiction et d'évaluation de la performance, subjectives et objectives, sont décrites dans des applications pratiques avec des exemples à l'appui.

Ergonomija – Ocena govorne komunikacije (ISO 9921:2003)

General Information

Status
Published
Publication Date
14-Oct-2003
ICS
13.180 - Ergonomics
Technical Committee
CEN/TC 122 - Ergonomics
Drafting Committee
CEN/TC 122/WG 11 - Ergonomics of the Physical Environment
Current Stage
9093 - Decision to confirm - Review Enquiry
Start Date
10-Jun-2008
Completion Date
10-Jun-2008
Ref Project
SIST EN ISO 9921:2004 - Ergonomics - Assessment of speech communication (ISO 9921:2003)

Buy Standard

EN ISO 9921:2004EN ISO 9921:2004
PreviousNext
Standard
EN ISO 9921:2004
English language
30 pages
sale 10% off
Preview
sale 10% off
Preview
e-Library read for
1 day

Standards Content (Sample)

SLOVENSKI STANDARD
SIST EN ISO 9921:2004
01-junij-2004
Ergonomija – Ocena govorne komunikacije (ISO 9921:2003)
Ergonomics - Assessment of speech communication (ISO 9921:2003)
Ergonomie - Beurteilung der Sprachkommunikation (ISO 9921:2003)
Ergonomie - Evaluation de la communication parlée (ISO 9921:2003)
Ta slovenski standard je istoveten z: EN ISO 9921:2003
ICS:
13.180 Ergonomija Ergonomics
SIST EN ISO 9921:2004 en
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.

---------------------- Page: 1 ----------------------

SIST EN ISO 9921:2004

---------------------- Page: 2 ----------------------

SIST EN ISO 9921:2004
EUROPEAN STANDARD
EN ISO 9921
NORME EUROPÉENNE
EUROPÄISCHE NORM
October 2003
ICS 13.180
English version
Ergonomics - Assessment of speech communication (ISO
9921:2003)
Ergonomie - Evaluation de la communication parlée (ISO Ergonomie - Beurteilung der Sprachkommunikation (ISO
9921:2003) 9921:2003)
This European Standard was approved by CEN on 1 October 2003.
CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this European
Standard the status of a national standard without any alteration. Up-to-date lists and bibliographical references concerning such national
standards may be obtained on application to the Management Centre or to any CEN member.
This European Standard exists in three official versions (English, French, German). A version in any other language made by translation
under the responsibility of a CEN member into its own language and notified to the Management Centre has the same status as the official
versions.
CEN members are the national standards bodies of Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Greece,
Hungary, Iceland, Ireland, Italy, Luxembourg, Malta, Netherlands, Norway, Portugal, Slovakia, Spain, Sweden, Switzerland and United
Kingdom.
EUROPEAN COMMITTEE FOR STANDARDIZATION
COMITÉ EUROPÉEN DE NORMALISATION
EUROPÄISCHES KOMITEE FÜR NORMUNG
Management Centre: rue de Stassart, 36  B-1050 Brussels
© 2003 CEN All rights of exploitation in any form and by any means reserved Ref. No. EN ISO 9921:2003 E
worldwide for CEN national Members.

---------------------- Page: 3 ----------------------

SIST EN ISO 9921:2004
EN ISO 9921:2003 (E)
CORRECTED  2003-12-03
Foreword
This document (EN ISO 9921:2003) has been prepared by Technical Committee ISO/TC 159
"Ergonomics" in collaboration with Technical Committee CEN/TC 122 "Ergonomics", the
secretariat of which is held by DIN.
This European Standard shall be given the status of a national standard, either by publication of
an identical text or by endorsement, at the latest by April 2004, and conflicting national
standards shall be withdrawn at the latest by April 2004.
According to the CEN/CENELEC Internal Regulations, the national standards organizations of
the following countries are bound to implement this European Standard: Austria, Belgium, Czech
Republic, Denmark, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy,
Luxembourg, Malta, Netherlands, Norway, Portugal, Slovakia, Spain, Sweden, Switzerland and
the United Kingdom.
Endorsement notice
The text of ISO 9921:2003 has been approved by CEN as EN ISO 9921:2003 without any
modifications.
2

---------------------- Page: 4 ----------------------

SIST EN ISO 9921:2004


INTERNATIONAL ISO
STANDARD 9921
First edition
2003-10-15


Ergonomics — Assessment of speech
communication
Ergonomie — Évaluation de la communication parlée





Reference number
ISO 9921:2003(E)
©
ISO 2003

---------------------- Page: 5 ----------------------

SIST EN ISO 9921:2004
ISO 9921:2003(E)
PDF disclaimer
This PDF file may contain embedded typefaces. In accordance with Adobe's licensing policy, this file may be printed or viewed but
shall not be edited unless the typefaces which are embedded are licensed to and installed on the computer performing the editing. In
downloading this file, parties accept therein the responsibility of not infringing Adobe's licensing policy. The ISO Central Secretariat
accepts no liability in this area.
Adobe is a trademark of Adobe Systems Incorporated.
Details of the software products used to create this PDF file can be found in the General Info relative to the file; the PDF-creation
parameters were optimized for printing. Every care has been taken to ensure that the file is suitable for use by ISO member bodies. In
the unlikely event that a problem relating to it is found, please inform the Central Secretariat at the address given below.


©  ISO 2003
All rights reserved. Unless otherwise specified, no part of this publication may be reproduced or utilized in any form or by any means,
electronic or mechanical, including photocopying and microfilm, without permission in writing from either ISO at the address below or
ISO's member body in the country of the request
...

Questions, Comments and Discussion

Ask us and Technical Secretary will try to provide an answer. You can facilitate discussion about the standard in here.

This May Also Interest You

CEN
EN ISO 15535:2023(Main)
General requirements for establishing anthropometric databases (ISO 15535:2023)
SIST EN ISO 15535:2024

This document specifies general requirements for anthropometric databases and their associated reports that contain measurements taken in accordance with ISO 7250-1.
It provides necessary information, such as characteristics of the user population, sampling methods, measurement items and statistics, to make international comparison possible among various population segments. The population segments specified in this document are people who are able to hold the postures specified in ISO 7250-1.
NOTE            The traditional anthropometry defined in ISO 7250-1 is considered to be a necessary complement to 3-D methods, which are used in some countries. Scanned data are verified according to the definitions given in ISO 7250-1 (see ISO 20685-1). State-of-the-art software allows integration of traditional anthropometric measures with those obtained by 3-D imaging.

  • Standard
    30 pages
    English language
    sale 10% off
    e-Library read for
    1 day
CEN
EN ISO 20685-2:2023(Main)
Ergonomics - 3-D scanning methodologies for internationally compatible anthropometric databases - Part 2: Evaluation protocol of surface shape and repeatability of relative landmark positions (ISO 20685-2:2023)
SIST EN ISO 20685-2:2023

This document establishes protocols for testing of 3-D surface-scanning systems in the acquisition of human body shape data and measurements. It does not apply to instruments that measure the motion of individual landmarks.
While mainly concerned with whole-body scanners, this document is also applicable to body-segment scanners (head scanners, hand scanners, foot scanners). It applies to body scanners that measure the human body in a single view. When a hand-held scanner is evaluated, the human operator can contribute to the overall error. When systems are evaluated in which the participant is rotated, movement artefacts can be introduced; these can also contribute to the overall error. This document applies to the landmark positions determined by an anthropometrist. It does not apply to landmark positions automatically calculated by software from the point cloud.
The quality of surface shape of the human body and landmark positions is influenced by the performance of scanner systems and humans, including measurers and participants. This document addresses the performance of scanner systems by using artefacts rather than human participants as test objects.
Traditional instruments are required to be accurate to the millimetre. Their accuracy can be verified by comparing the instrument with a scale calibrated according to an international standard of length. To verify or specify the accuracy of body scanners, a calibrated test object with known form and size is used.
The intended audience is those who use 3-D body scanners to create 3-D anthropometric databases, the users of these data, and body scanner designers and manufacturers. This document intends to provide the basis for agreement on the performance of body scanners between scanner users and scanner providers as well as between 3-D anthropometric database providers and data users.

  • Standard
    28 pages
    English language
    sale 10% off
    e-Library read for
    1 day
CEN
EN ISO 7933:2023(Main)
Ergonomics of the thermal environment - Analytical determination and interpretation of heat stress using calculation of the predicted heat strain (ISO 7933:2023)
SIST EN ISO 7933:2023

This document describes a model [the predicted heat strain (PHS) model] for the analytical determination and interpretation of the thermal stress (in terms of water loss and rectal temperature) experienced by an average person in a hot environment and determines the maximum allowable exposure times within which the physiological strain is acceptable for 95 % of the exposed population (the maximum tolerable rectal temperature and the maximum tolerable water loss are not exceeded by 95 % of the exposed people).
The various terms used in this prediction model and, in particular, in the heat balance, show the influence of the different physical parameters of the environment on the thermal stress experienced by the average person. In this way, this document makes it possible to determine which parameter or group of parameters can be changed, and to what extent, in order to reduce the risk of excessive physiological strain.
In its present form, this method of assessment is not applicable to cases where special protective clothing (e.g. fully reflective clothing, active cooling and ventilation, impermeable coveralls) is worn.
This document does not predict the physiological response of an individual person, but only considers average persons in good health and fit for the work they perform. It is therefore intended to be used by, among others, ergonomists and industrial hygienists, as the outcomes can require expert interpretations. Recommendations about how and when to use this model are given in ISO 8025.

  • Standard
    37 pages
    English language
    sale 10% off
    e-Library read for
    1 day
CEN
EN 17558:2023(Main)
Ergonomics - Ergonomics of PPE ensembles
SIST EN 17558:2024

This document contains test methods for comparing the performance of different ensembles as part of any PPE selection process.
This document does not replace the product standards for the certification of individual items of PPE. It specifies the testing of individual items of PPE as an ensemble, so that the interactions between the individual items of PPE can be evaluated and any adverse interactions between the individual items of PPE, the user and the environment can be identified.
It specifies requirements for testing by either assessing the performance of a PPE ensemble against a benchmark condition (i.e. benchmark testing) or assessing the performance of two or more PPE ensembles against each other (i.e. comparative testing).
This document incorporates examples of laboratory and field tests. It can also be used to assess the performance regarding the ergonomics of an ensemble that incorporates an item of PPE that has never before been incorporated into an ensemble, and the listed methods can be combined into dedicated test batteries for evaluating that ensemble.

  • Standard
    59 pages
    English language
    sale 10% off
    e-Library read for
    1 day
CEN
CEN ISO/TR 9241-100:2023(Main)
Ergonomics of human-system interaction - Part 100: Overview of ISO 9241 software ergonomic standards (ISO/TR 9241-100:2023)
SIST-TP CEN ISO/TR 9241-100:2023

This document provides an overview of ISO 9241 software ergonomic standards in the form of executive summaries of these standards, in particular the parts in the ISO 9241-1XX family of documents. In addition, it provides executive summaries for ISO 9241-11, ISO 9241-210 and ISO 9241-220, which have specific relevance to the design of software-based interactive systems.
This document is intended for the following types of users:
—     managers, who are involved in planning and managing product, system and/or service development projects, who are to be informed on the human-centred design approach and on guidance on software ergonomics;
—     developers, who will apply the guidance in these documents during the development process (either directly, based on training, or by using tools and style guides which incorporate the guidance);
—     user interface design roles (including interaction designers, information architects, user interface designers, visual designers and content creators), who will apply the guidance in these documents during the creation and design process (either directly, based on training, or by using tools and style guides which incorporate the guidance);
—     user researchers, who are responsible for identifying user needs and inform context of use of a product, system or service;
—     evaluators, who are responsible for ensuring that products, systems or services meet the recommendations contained in these documents;
—     buyers, who will reference these documents in contracts during product procurement;
—     designers of user interface development tools and style guides to be used by user interface designers and developers.
While the documents are applicable to all types of interactive systems, they do not cover the specifics of every context of use, such as safety critical systems and collaborative work.

  • Technical report
    32 pages
    English language
    sale 10% off
    e-Library read for
    1 day
CEN
CEN ISO/TS 9241-430:2023(Main)
Ergonomics of human-system interaction - Part 430: Recommendations for the design of non-touch gestural input for the reduction of biomechanical stress (ISO/TS 9241-430:2021)
SIST-TS CEN ISO/TS 9241-430:2023

This document provides guidance on the design, selection and optimization of non-contacting hand and arm gestures for human-computer interaction. It addresses the assessment of usability and fatigue associated with different gesture set designs and provides recommendations for approaches to evaluating the design and selection of gestures. This document also provides guidance on the documentation of the process for selecting gesture sets.
This document applies to gestures expressed by humans. It does not consider the technology for detecting gestures or the system response when interpreting a gesture. Non-contacting hand gestures can be used for input in a variety of settings, including the workplace or in public settings and when using fixed screens, mobile, virtual reality, augmented reality or mixed-mode reality devices.
Some limitations of this document are:
—    The scope is limited to non-contacting gestures and does not include other forms of inputs. For example, combining gesture with speech, gaze or head position can reduce input error, but these combinations are not considered here.
—    The scope is limited to non-contacting arm, hand and finger gestures, either unilateral (one-handed) or bilateral (two-handed).
—    The scope assumes that all technological constraints are surmountable. Therefore, there is no consideration of technological limitations with interpreting ultra-rapid gestures, gestures performed by people of different skin tones or wearing different colours or patterns of clothing.
—    The scope is limited to UI-based command-and-control human computer interaction (HCI) tasks and does not include gaming scenarios, although the traversal of in-game menus and navigation of UI elements is within scope.
—    The scope does not include HCI tasks for which an obviously more optimal input method exists. For example, speech input is superior for inputting text than gesture input.
—    The scope includes virtual reality (VR), augmented reality (AR) and mixed reality (MR) and the use of head-mounted displays (HMDs).
—    The scope does not include the discoverability of gestures but does include the learnability and memorability of gestures. It is assumed that product documentation and tutorials will adequately educate end users about which gestures are possible. Therefore, assessing gesture discoverability is not a primary goal of the recommendations in this document.

  • Technical specification
    20 pages
    English language
    sale 10% off
    e-Library read for
    1 day
  • Technical specification
    20 pages
    English language
    sale 10% off
    e-Library read for
    1 day
CEN
CEN ISO/TR 9241-311:2023(Main)
Ergonomics of human-system interaction - Part 311: Application of ISO 9241-307: LCD screens for workstations (ISO/TR 9241-311:2022)
SIST-TP CEN ISO/TR 9241-311:2023

This document provides information relating to the specification of liquid crystal display (LCD) screens at visual display workstations in indoor locations, in accordance with ISO 9241-307:2008, 5.2. The information is limited to LCD screens, since these are typically used at workstations.
The information is intended to support managerial decision makers (e.g. procurement operators, companies’ safety committees, occupational safety and health professionals) who are responsible for the acquisition of visual displays.

  • Technical report
    22 pages
    English language
    sale 10% off
    e-Library read for
    1 day
CEN
CEN ISO/TR 9241-514:2022(Main)
Ergonomics of human-system interaction - Part 514: Guidance for the application of anthropometric data in the ISO 9241-500 series (ISO/TR 9241-514:2020)
SIST-TP CEN ISO/TR 9241-514:2023

This document is intended to provide guidance in the use of anthropometric data within the ISO 9241-500 series.

  • Technical report
    16 pages
    English language
    sale 10% off
    e-Library read for
    1 day
CEN
EN ISO 15537:2022(Main)
Principles for selecting and using test persons for testing anthropometric aspects of industrial products and designs (ISO 15537:2022)
SIST EN ISO 15537:2022

This document establishes methods for determining the composition of groups of persons whose anthropometric characteristics are to be representative of the intended user population of any specific object under test.
This document is applicable to the testing of anthropometric aspects of industrial products and designs having direct contact with the human body or dependent on human body measurements, such as machinery, work equipment, personal protective equipment (PPE), consumer goods, working spaces, architectural details or transportation equipment.
This document is also applicable to the testing of such safety aspects of products that are dependent on human body measurements. It does not deal with other aspects of the task or other requirements, such as perception of information (except geometrical arrangement of the viewing targets) and the use of controls (except their geometrical placement).
Although this document deals with selecting test persons from an anthropometric perspective, similar general principles can be applied for other test variables, e.g. biomechanical aspects.

  • Standard
    17 pages
    English language
    sale 10% off
    e-Library read for
    1 day
CEN
CEN ISO/TR 9241-312:2022(Main)
Ergonomics of human-system interaction - Part 312: Readability of electrophoretic displays (ISO/TR 9241-312:2020)
SIST-TP CEN ISO/TR 9241-312:2022

This document provides an overview of recent research on readability of electrophoretic displays. It also provides information for evaluating readability of electrophoretic displays and defining the context of their use.

  • Technical report
    45 pages
    English language
    sale 10% off
    e-Library read for
    1 day