EN 13724:2013
(Main)Postal services - Apertures of private letter boxes and letter plates - Requirements and test methods
Postal services - Apertures of private letter boxes and letter plates - Requirements and test methods
This European Standard specifies the requirements and the test methods of the apertures for the delivery of letter post items when fitted in accordance with the manufacturer's instructions.
It takes into account security, impregnability, safety and performance for the recipient, and ergonomics and efficiency for delivery personnel. It allows the daily delivery in good condition of a great majority of letter post items.
Postalische Dienstleistungen - Einwurföffnungen von Hausbriefkästen - Anforderungen und Prüfungen
Diese Europäische Norm legt die Anforderungen und Prüfverfahren für die Öffnungen zur Auslieferung von Briefpost fest, die in Übereinstimmung mit den Einbauanweisungen des Herstellers montiert sind.
Es berücksichtigt Schutz und Aufbruchsicherheit sowie Sicherheit und Bedienerfreundlichkeit für den Benutzer sowie für die Zusteller Ergonomie und Effizienz. Es ermöglicht die tägliche Auslieferung der überwiegenden Menge der Briefpost in gutem Zustand.
Services postaux - Fenêtres d'introduction de boîtes aux lettres et d'entrées de courrier particulières - Prescriptions et méthodes d'essai
La présente norme européenne spécifie les prescriptions et les méthodes d’essai correspondantes applicables aux fenêtres d’introduction pour la distribution d’articles postaux, lorsqu’elles sont installées conformément aux instructions du fabricant.
Il prend en compte la sécurité des biens, l’inaccessibilité, la sécurité des personnes et les performances pour le destinataire et l’ergonomie et les conditions de travail du personnel de distribution. Il permet la distribution journalière de la majorité des articles postaux, dans de bonnes conditions.
Poštne storitve - Odprtine na hišnih predalčnikih in vratne reže za pisma - Zahteve in preskusne metode
Ta evropski standard določa zahteve in metode testiranja odprtin za dostavo predmetov prek pisemske pošte v skladu z navodili proizvajalca. Upošteva varnost, nepremagljivost, varnost in delovanje za prejemnika ter ergonomijo in učinkovitost za dostavno osebje. Omogoča dnevno dostavo v dobrem stanju za večino predmetov pisemske pošte.
General Information
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Overview
EN 13724:2013 - Postal services - Apertures of private letter boxes and letter plates - Requirements and test methods (CEN) defines the technical and test requirements for apertures used to deliver letter-post items. The standard covers design, installation and testing to ensure security, weather resistance, ergonomics and reliable daily delivery of the majority of letter-post items when installed per the manufacturer’s instructions.
Key topics and technical requirements
- Scope & intent: Specifies requirements and test methods for apertures (flaps/frames) fitted to private letter boxes and letter plates to protect mail integrity, recipient safety and delivery efficiency.
- Aperture classification: Four types - Type 1 (outdoor private letter boxes), Type 2 (indoor private letter boxes), Type 3 (slide-through boxes) and Type 4 (letter plates fixed to doors or side‑panels).
- Aperture sizes: Three size categories are identified (see Annex A for dimensions). Size 3 applies only to types where indicated.
- Gauge mail: Defines four test envelopes to validate clear delivery and emptying without damage. Examples include Gauge 1 flexible: 229 × 324 × 24 mm (filled with 210 × 297 mm, 80 g/m2 papers) and other solid gauges (Gauge 2, 3, 4).
- Corrosion resistance: Uses EN 1670:2007 grades (Corrosion grades 0, 3 and 4) to classify materials and surface treatments.
- Security grades: Three security grades (0, 1, 2) and specific theft-prevention measures for different aperture types; includes lock and device requirements (e.g., enhanced devices for Type 4).
- Ergonomics & safety: Installation height recommendations for apertures and locks, flap opening/closing force, safe removal of items and provisions for easy removal and confidentiality. Annexes B & C provide informative installation-height guidance.
- Tests (Clause 6): Detailed test methods cover components, dimensions, ergonomics/safety, confidentiality, corrosion/water penetration and security/theft prevention.
Applications and users
- Manufacturers of private letter boxes and letter plates - product design, quality control and CE/national compliance.
- Postal operators - procurement specifications and acceptance testing to ensure reliable delivery.
- Test laboratories - perform standardized tests per Clause 6 and Annexes.
- Architects, building contractors and installers - ensure correct product selection and installation to meet accessibility and safety requirements.
- Facility managers & procurers - reference when specifying mail facilities for residential or commercial buildings.
Related standards
- EN 1670:2007 - Building hardware - Corrosion resistance - Requirements and test methods (normative reference cited by EN 13724:2013).
Keywords: EN 13724:2013, postal services, letter box apertures, letter plates, requirements, test methods, security, corrosion resistance, gauge mail, ergonomics.
Standards Content (Sample)
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.Postalische Dienstleistungen - Einwurföffnungen von Hausbriefkästen - Anforderungen und PrüfungenServices postaux - Fenêtres d'introduction de boîtes aux lettres et d'entrées de courrier particulières - Prescriptions et méthodes d'essaiPostal services - Apertures of private letter boxes and letter plates - Requirements and test methods03.240Poštne storitvePostal servicesICS:Ta slovenski standard je istoveten z:EN 13724:2013SIST EN 13724:2013en,fr01-julij-2013SIST EN 13724:2013SLOVENSKI
STANDARDSIST EN 13724:20041DGRPHãþD
EUROPEAN STANDARD NORME EUROPÉENNE EUROPÄISCHE NORM
EN 13724
April 2013 ICS 03.240 Supersedes EN 13724:2002English Version
Postal services - Apertures of private letter boxes and letter plates - Requirements and test methods
Services postaux - Fenêtres d'introduction de boîtes aux lettres et d'entrées de courrier particulières - Prescriptions et méthodes d'essai
Postalische Dienstleistungen - Einwurföffnungen von Hausbriefkästen - Anforderungen und Prüfungen This European Standard was approved by CEN on 9 February 2013.
CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this European Standard the status of a national standard without any alteration. Up-to-date lists and bibliographical references concerning such national standards may be obtained on application to the CEN-CENELEC Management Centre or to any CEN member.
This European Standard exists in three official versions (English, French, German). A version in any other language made by translation under the responsibility of a CEN member into its own language and notified to the CEN-CENELEC Management Centre has the same status as the official versions.
CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Former Yugoslav Republic of Macedonia, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and United Kingdom.
EUROPEAN COMMITTEE FOR STANDARDIZATION
COMITÉ EUROPÉEN DE NORMALISATION EUROPÄISCHES KOMITEE FÜR NORMUNG
Management Centre:
Avenue Marnix 17,
B-1000 Brussels © 2013 CEN All rights of exploitation in any form and by any means reserved worldwide for CEN national Members. Ref. No. EN 13724:2013: ESIST EN 13724:2013
Dimensions . 26 Annex B (informative)
Installation height of aperture . 27 Annex C (informative)
Installation height of lock . 28 Annex D (informative)
A-deviations . 30 Bibliography . 33
protecting against unauthorised opening of doors and windows 3.4 casing enclosure receiving the letter post items delivered excluding the box door, flap and frame 3.5 delivery floor level floor level on the delivery side of the aperture, adjacent to the background or door where it is mounted and of sufficient area for the delivery person to stand on 3.6 door installation installation of a letter plate or private letter box in a door 3.7 flap pivoted component, generally flat, whose purpose is to cover and/or seal the aperture Note 1 to entry: Flaps can open inwards or outwards. 3.8 frame parts directly surrounding the aperture SIST EN 13724:2013
3.14 private letter box receptacle into which mail is delivered at the domicile of the addressee 3.15 receiving floor level floor level on the receiving side of the aperture of sufficient area, adjacent to the background or door where the recipient is standing 3.16 slide-through box aperture at the delivery side, item removal at the opposite side 3.17 theft prevention protection against the theft of letter post items 3.18 grade category or rank given to different requirements for quality or design validation 4 Classification 4.1 Aperture types Apertures are classified in this standard in four categories using the following criteria (see 5.7.2 and Figure 2): a) type 1: apertures of private letter boxes for outdoor use; b) type 2: apertures of private letter boxes for indoor use; SIST EN 13724:2013
The envelope shall be filled with 210 mm x 297 mm papers with a mass per area of 80 g/m2; b) Gauge 2 (solid): 138 mm × 225 mm × 20 mm; c) Gauge 3 (solid): 273 mm x 238 mm x 20 mm; d) Gauge 4 (solid): 229 mm × 324 mm × 34,5 mm. Gauge 3 and 4 shall be used for aperture size 3 only.
Gauge 2, 3 and 4 shall be made of an inflexible material, with a tolerance of ± 0,2 mm. 5.4 Ergonomics and safety 5.4.1 Installation height of the aperture and lock 5.4.1.1 Compliance The information stated under 5.4.1 shall form part of the installation instruction. Failure to comply with the installation requirements shall result in non-conformity with this standard. 5.4.1.2 Aperture The installation height of the aperture shall be according to national legislation and regulation, where available. NOTE See Annex B for countries without national legislation and regulation.
5.4.1.3 Lock The installation height of the locks axis of all individual types 1, 2 and 3 shall be within 900 mm and 1 300 mm. SIST EN 13724:2013
5.4.3 Opening force of the flap The force required to fully open the flap shall not exceed 8 N (as shown in Figure 8, point 1). 5.4.4 Closing of the flap The flap shall be self-closing after a letter post item has been inserted. 5.4.5 Fire protection regulations The component materials and the location for types 1, 2, 3 or 4 and/or installation within any building shall be in accordance with the requirements for fire protection in staircases and access routes provided for rescue operations as laid down in the relevant planning laws and building regulations. NOTE It is advisable to refer to national legal and administrative regulations. 5.4.6 Easy removal
Means shall be available (e.g. as an optional extra) to ensure that an easy removal of postal items laying flat on a horizontal surface inside type 1, 2 or 3, is possible.
5.5 Confidentiality Types 1, 2 and 3 should be provided without a sight window. If a sight window is requested, it shall be translucent. 5.6 Corrosion and water penetration 5.6.1 Corrosion Corrosion resistance shall be in accordance with EN 1670. Aperture components of types 1, 3 and 4 shall meet grade 3 or 4. For type 2 the corrosion resistance may be grade 0. 5.6.2 Water penetration (types 1, 3 and 4) Delivered letter post items shall not be affected by water penetration in accordance with 6.6.2. The requirement can only be fulfilled if all openings are closed.
NOTE To prevent rainwater or snow entering through apertures, all delivery personnel are recommended to insert all items completely through the aperture at the time of delivery and not to leave part of them outside, ensuring that the flap is closed. SIST EN 13724:2013
Where the aperture conforms to Table A.1 and if the distance, as shown in the theft prevention requirements and shown in Figure 2a), is less than 260 mm, the width of the security attachment shall be at least 15 mm. The distance between the rear edge of the security attachment and a 40 mm pile of letter post items with a size of 229 mm x 324 mm shall be at least 5 mm. The design of the security attachment shall be such that, when referred to the main axis of the letter post item, it has a positive angle of incidence and prevents access to the letter post item without auxiliary means and without the use of force (see Figure 1). SIST EN 13724:2013
Key a) example for types 1, 2 and 3 1
aperture 5 short side of aperture b) example for types 1, 2 and 3 2
axis of security attachment
pile of letter post items c) example for types 1, 2 and 3 3
positive angle of postal items a stac
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Frequently Asked Questions
EN 13724:2013 is a standard published by the European Committee for Standardization (CEN). Its full title is "Postal services - Apertures of private letter boxes and letter plates - Requirements and test methods". This standard covers: This European Standard specifies the requirements and the test methods of the apertures for the delivery of letter post items when fitted in accordance with the manufacturer's instructions. It takes into account security, impregnability, safety and performance for the recipient, and ergonomics and efficiency for delivery personnel. It allows the daily delivery in good condition of a great majority of letter post items.
This European Standard specifies the requirements and the test methods of the apertures for the delivery of letter post items when fitted in accordance with the manufacturer's instructions. It takes into account security, impregnability, safety and performance for the recipient, and ergonomics and efficiency for delivery personnel. It allows the daily delivery in good condition of a great majority of letter post items.
EN 13724:2013 is classified under the following ICS (International Classification for Standards) categories: 03.240 - Postal services; 11.080.20 - Disinfectants and antiseptics. The ICS classification helps identify the subject area and facilitates finding related standards.
EN 13724:2013 has the following relationships with other standards: It is inter standard links to EN 13724:2002, EN 13724:2013/AC:2016. Understanding these relationships helps ensure you are using the most current and applicable version of the standard.
EN 13724:2013 is associated with the following European legislation: EU Directives/Regulations: 97/67/EC; Standardization Mandates: M/428. When a standard is cited in the Official Journal of the European Union, products manufactured in conformity with it benefit from a presumption of conformity with the essential requirements of the corresponding EU directive or regulation.
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The EN 13724:2013 standard critically addresses the specifications regarding the apertures of private letter boxes and letter plates, ensuring compliance with essential requirements and test methods designed for the delivery of letter post items. This European Standard successfully encompasses a broad scope that not only prioritizes security and safety for recipients but also enhances performance for delivery personnel. One of the standard's prominent strengths is its emphasis on security and impregnability, which is essential in protecting mail from unauthorized access and adverse weather conditions. By outlining rigorous testing methods, EN 13724:2013 ensures that the materials and design of letter box apertures are robust enough to withstand potential tampering and environmental factors, safeguarding the integrity of the delivered items. In addition to security, the document highlights safety features, ensuring that the design mitigates risks of injury both for recipients and deliverers. The ergonomic considerations outlined within the standard promote efficiency for delivery personnel, significantly enhancing the overall process of letter delivery. By facilitating timely and undamaged delivery of a majority of letter post items, the standard supports postal services in maintaining their reliability and service quality. Moreover, the regulations concerning the installation of these apertures according to manufacturer instructions provide a practical framework for compliance, ensuring that users can achieve optimal performance without ambiguity. The clear delineation of test methods also equips manufacturers with a blueprint for evaluating their products, leading to continuous improvements in design and functionality. Overall, the relevance of EN 13724:2013 in today's postal services landscape is immeasurable, as it addresses the critical aspects of security, safety, and efficiency within the evolving context of mail delivery systems. The integration of ergonomic principles further underscores the standard’s forward-thinking approach, making it a vital component of modern postal service operations.
표준 EN 13724:2013은 우편 서비스, 특히 개인 우편함과 우편 구멍의 개구부에 대한 요구사항과 시험 방법을 규정하는 유럽 표준입니다. 이 표준은 제조업체의 지침에 따라 설치할 경우, 우편물 수령 시 필요한 개구부의 요구사항을 명확히 정의하고 있습니다. 이 표준의 강점 중 하나는 보안, 방수성, 안전성 및 성능을 우편물 수령자의 입장에서 고려한 점입니다. 또한, 배송 인력의 인체공학적 편리함과 효율성도 함께 반영되었습니다. 이러한 포괄적인 접근 방식은 우편물이 매일 양호한 상태로 배달될 수 있도록 하여, 대다수의 우편물 항목들에 대해 신뢰성을 제공합니다. EN 13724:2013은 우편물 수령 및 배달 시스템의 질을 향상시키는 데 크게 기여하며, 표준의 요구사항과 시험 방법은 실질적으로 우편 서비스의 품질 개선에 중요한 역할을 합니다. 따라서 이 표준은 우편 서비스의 효율성과 안전성을 보장하는 데 필수적인 문서라고 할 수 있습니다. 이와 같은 이유로, SIST EN 13724:2013은 현대 우편 시스템의 중요한 기준으로 자리 잡고 있으며, 해당 표준은 우편 서비스 업계에서의 적용 가능성이 매우 높습니다.
La norme SIST EN 13724:2013 est un document essentiel qui spécifie les exigences et les méthodes d'essai relatives aux ouvertures des boîtes aux lettres privées et des plaques à lettres. L'importance de cette norme réside dans son approche exhaustive, englobant à la fois la sécurité, l'imperméabilité, la sécurité et les performances pour le destinataire, ainsi que l'ergonomie et l'efficacité pour le personnel de livraison. L'une des forces de cette norme est sa capacité à garantir que la majorité des éléments de courrier sont livrés quotidiennement en bon état. Cela est crucial dans le cadre des services postaux, où la satisfaction du client dépend largement de la réception d'articles de courrier intacts. La norme prend en compte des critères rigoureux qui permettent d'évaluer la performance des ouvertures, ce qui assure un niveau élevé de conformité parmi les fabricants. Un autre aspect notable de cette norme est son engagement envers la sécurité. Elle définit des spécifications claires qui aident à minimiser les risques de vol ou de dommages aux articles postaux, ce qui est particulièrement pertinent dans un environnement de plus en plus préoccupé par la sécurité des envois. De plus, l'ergonomie évoquée par cette norme permet d'optimiser le travail des livreurs, facilitant ainsi leur tâche et réduisant potentiellement le temps consacré à la livraison. La norme SIST EN 13724:2013 se révèle donc être un cadre pertinent pour l'industrie postale, garantissant que les exigences en matière d'apertures de boîtes aux lettres et de plaques à lettres sont non seulement respectées, mais aussi améliorées en continu. Sa mise en œuvre peut engendrer des bénéfices considérables pour la qualité du service postal et la satisfaction des clients.
EN 13724:2013は、郵便サービスに関する標準であり、私書箱および郵便口の開口部についての要件と試験方法を具体的に定めています。この標準の重要な範囲は、製造者の指示に従って設置された場合における、書簡郵便物の配送に必要な開口部の要件を満たすことです。 この標準の強みは、受取人のセキュリティ、侵入不可性、安全性、パフォーマンスを考慮している点です。また、配達作業者のための人間工学的配慮と効率性も重要な要素となっています。これにより、大多数の書簡郵便物が良好な状態で日常的に配達されることが可能になります。 現代の郵便配達システムにおいて、EN 13724:2013は非常に関連性の高い標準と言えます。特に、配達プロセスの効率性や、受取人の安心感の向上に寄与することから、業界全体に対して大きな影響を持つと考えられます。このように、EN 13724:2013は、郵便サービスにおける開口部の設計と運用において不可欠なガイドラインです。
Die Norm EN 13724:2013 bietet eine umfassende Regelung für die Abmessungen und Anforderungen der Öffnungen von privaten Briefkästen und Briefschlitzen. Der Anwendungsbereich dieser europäischen Norm legt fest, dass die Anforderungen und Prüfmethoden für die Zustellung von Briefpoststücken gelten, sofern die Installationen entsprechend den Herstelleranweisungen erfolgen. Dies gewährleistet eine einheitliche Umsetzung und erhöht die Effizienz im Postzustellungsprozess. Ein wesentlicher Stärke der Norm EN 13724:2013 ist die Berücksichtigung von Sicherheitsaspekten, da sie die Impenetrabilität der Briefkastenöffnungen sicherstellt. Durch diese Sicherheitsvorkehrungen wird das Risiko des unbefugten Zugriffs auf die eingeworfenen Sendungen erheblich minimiert. Außerdem legt die Norm Wert auf Sicherheit und Performance für die Empfänger, was zu einer Erhöhung des Vertrauens in die postalischen Dienstleistungen beiträgt. Ein weiterer bedeutender Aspekt ist die Ergonomie, die sowohl für die Empfänger als auch für das Zustellungspersonal von großem Nutzen ist. Die Anforderungen der Norm tragen dazu bei, dass die Briefkästen so gestaltet sind, dass sie einfach und effizient genutzt werden können, was eine reibungslose Zustellung von Briefpoststücken ermöglicht. Dies fördert nicht nur die Nutzerfreundlichkeit, sondern auch die Effizienz der Zusteller, die täglichen Aufgaben im Rahmen der Briefzustellung zu bewältigen. Die EN 13724:2013 ist daher von hoher Relevanz im Bereich der postalischen Dienstleistungen, da sie nicht nur technische Anforderungen formuliert, sondern auch praktische Anleitungen für die Gestaltung und den Betrieb von Briefkästen bietet. Die technischen Normen und Prüfmethoden dieser Norm tragen dazu bei, dass eine Vielzahl von Briefpoststücken täglich in einwandfreiem Zustand zugestellt werden kann, was letztendlich zur Verbesserung der Gesamtdienstleistung im Postwesen führt.
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