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EN ISO 9241-20:2009

(Main)

Ergonomics of human-system interaction - Part 20: Accessibility guidelines for information/communication technology (ICT) equipment and services (ISO 9241-20:2008)

Ergonomics of human-system interaction - Part 20: Accessibility guidelines for information/communication technology (ICT) equipment and services (ISO 9241-20:2008)

ISO 9241-20:2008 is intended for use by those responsible for planning, designing, developing, acquiring, and evaluating information/communication technology (ICT) equipment and services. It provides guidelines for improving the accessibility of ICT equipment and services such that they will have wider accessibility for use at work, in the home, and in mobile and public environments. It covers issues associated with the design of equipment and services for people with a wide range of sensory, physical and cognitive abilities, including those who are temporarily disabled, and the elderly.

Ergonomie der Mensch-System-Interaktion - Teil 20: Leitlinien für die Zugänglichkeit der Geräte und Dienste in der Informations- und Kommunikationstechnologie (ISO 9241-20:2008)

Der vorliegende Teil der ISO 9241 ist für die Anwendung durch Personen bestimmt, die für die Planung, Gestaltung, Entwicklung, Erwerbung und Bewertung von Einrichtungen und Dienstleistungen der Informations- und Kommunikationstechnik (IKT) verantwortlich sind. Er bietet Leitlinien für die Verbesserung der Zugänglichkeit von Einrichtungen und Dienstleistungen der Informations- und Kommunikationstechnik, so dass diese eine größere Zugänglichkeit für die Verwendung bei der Arbeit, zu Hause sowie in mobilen und öffentlichen Umgebungen aufweisen. Die Norm behandelt Themen, die mit der Gestaltung von Einrichtungen und Dienstleistungen für Menschen verbunden sind, die eine große Bandbreite von sensorischen, physischen und kognitiven Fähigkeiten aufweisen, einschließlich solcher mit vorübergehenden Funktionsstörungen sowie älterer Menschen.
Auf der Grundlage dieser Empfehlungen kann eine detaillierte Gestaltung einer bestimmten Einrichtung oder einer bestimmten Dienstleistung entwickelt werden. Existiert hinsichtlich der Zugänglichkeit von Einrichtungen oder Dienstleistungen eine spezifische detaillierte Norm, so kann die vorliegende Norm in Verbindung mit jener spezifischeren Norm angewendet werden. Stehen solche Normen nicht zur Verfügung, so kann der vorliegende Teil der ISO 9241 die Grundlage für die Gestaltung der Zugänglichkeitsmerkmale von IKT Einrichtungen und Dienstleistungen bilden.
Die Norm bietet ferner allgemeine Leitlinien für den Erwerb und die Bewertung von IKT-Einrichtungen und Dienstleistungen, wobei sowohl Hardware- als auch Softwareaspekte von Einrichtungen zur Informations-verarbeitung, elektronischen Kommunikationseinrichtungen, Bürogeräten und anderen ähnlichen Technologien und Dienstleistungen enthalten sind, die bei der Arbeit, zu Hause sowie in mobilen und öffentlichen Umgebungen genutzt werden.
Zusätzlich enthält sie wichtige Informationen zum Nutzungskontext.

Ergonomie de l'interaction homme-système - Partie 20: Lignes directrices sur l'accessibilité de l'équipement et des services des technologies de l'information et de la communication (TIC) (ISO 9241-20:2008)

L'ISO 9241-20:2008 vise à être utilisée par les responsables de la planification, de la conception, du développement, de l'acquisition, et de l'évaluation de l'équipement et des services des technologies de l'information et de la communication (TIC). Elle fournit des recommandations pour l'amélioration de l'accessibilité de l'équipement et des services des TIC, de manière qu'ils présentent une accessibilité plus étendue dans des environnements professionnel, personnel, mobile et public. Elle couvre les aspects liés à la conception de l'équipement et des services pour les personnes présentant un large éventail de capacités physiques, sensorielles et cognitives, y compris les personnes présentant des déficiences temporaires et les personnes âgées.

Ergonomija medsebojnega vpliva človek-sistem - 20. del: Smernice za možnosti upravljanja opreme in programskih funkcij informacijske in komunikacijske tehnologije (ISO 9241-20:2008)

General Information

Status
Withdrawn
Publication Date
20-Jan-2009
Withdrawal Date
07-Dec-2021
ICS
13.180 - Ergonomics
35.180 - IT Terminal and other peripheral equipment
Technical Committee
CEN/TC 122 - Ergonomics
Drafting Committee
CEN/TC 122/WG 5 - Ergonomics of human-computer interaction
Current Stage
9960 - Withdrawal effective - Withdrawal
Completion Date
08-Dec-2021
Ref Project
SIST EN ISO 9241-20:2009 - Ergonomics of human-system interaction - Part 20: Accessibility guidelines for information/communication technology (ICT) equipment and services (ISO 9241-20:2008)

Relations

Replaced By
EN ISO 9241-20:2021 - Ergonomics of human-system interaction - Part 20: An ergonomic approach to accessibility within the ISO 9241 series (ISO 9241-20:2021)
Effective Date
08-Jun-2022

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Standards Content (Sample)

SLOVENSKI STANDARD
SIST EN ISO 9241-20:2009
01-april-2009
(UJRQRPLMDPHGVHERMQHJDYSOLYDþORYHNVLVWHPGHO6PHUQLFH]DPRåQRVWL
XSUDYOMDQMDRSUHPHLQSURJUDPVNLKIXQNFLMLQIRUPDFLMVNHLQNRPXQLNDFLMVNH
WHKQRORJLMH ,62
Ergonomics of human-system interaction - Part 20: Accessibility guidelines for
information/communication technology (ICT) equipment and services (ISO 9241-
20:2008)
Ergonomie der Mensch-System-Interaktion - Teil 20: Leitlinien für die Zugänglichkleit
von Informations- und Kommunikationstechnik und Dienstleistungen (ISO 9241-
20:2008)
Ergonomie de l'interaction homme-système - Partie 20: Lignes directrices sur
l'accessibilité de l'équipement et des services des technologies de l'information et de la
communication (TIC) (ISO 9241-20:2008)
Ta slovenski standard je istoveten z: EN ISO 9241-20:2009
ICS:
13.180 Ergonomija Ergonomics
35.180 Terminalska in druga IT Terminal and other
periferna oprema IT peripheral equipment
SIST EN ISO 9241-20:2009 en,fr
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.

---------------------- Page: 1 ----------------------

SIST EN ISO 9241-20:2009

---------------------- Page: 2 ----------------------

SIST EN ISO 9241-20:2009
EUROPEAN STANDARD
EN ISO 9241-20
NORME EUROPÉENNE
EUROPÄISCHE NORM
January 2009
ICS 13.180; 35.180

English Version
Ergonomics of human-system interaction - Part 20: Accessibility
guidelines for information/communication technology (ICT)
equipment and services (ISO 9241-20:2008)
Ergonomie de l'interaction homme-système - Partie 20: Ergonomie der Mensch-System-Interaktion - Teil 20:
Lignes directrices sur l'accessibilité de l'équipement et des Leitlinien für die Zugänglichkeit der Geräte und Dienste in
services des technologies de l'information et de la der Informations- und Kommunikationstechnologie (ISO
communication (TIC) (ISO 9241-20:2008) 9241-20:2008)
This European Standard was approved by CEN on 29 December 2008.
CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this European
Standard the status of a national standard without any alteration. Up-to-date lists and bibliographical references concerning such national
standards may be obtained on application to the CEN Management Centre or to any CEN member.
This European Standard exists in three official versions (English, French, German). A version in any other language made by translation
under the responsibility of a CEN member into its own language and notified to the CEN Management Centre has the same status as the
official versions.
CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland,
France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal,
Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and United Kingdom.
EUROPEAN COMMITTEE FOR STANDARDIZATION
COMITÉ EUROPÉEN DE NORMALISATION
EUROPÄISCHES KOMITEE FÜR NORMUNG
Management Centre: Avenue Marnix 17, B-1000 Brussels
© 2009 CEN All rights of exploitation in any form and by any means reserved Ref. No. EN ISO 9241-20:2009: E
worldwide for CEN national Members.

---------------------- Page: 3 ----------------------

SIST EN ISO 9241-20:2009
EN ISO 9241-20:2009 (E)
Contents Page
Foreword .3

2

---------------------- Page: 4 ----------------------

SIST EN ISO 9241-20:2009
EN ISO 9241-20:2009 (E)
Foreword
The text of ISO 9241-20:2008 has been prepared by Technical Committee ISO/TC 159 “Ergonomics” of the
International Organization for Standardization (ISO) and has been taken over as EN ISO 9241-20:2009 by
Technical Committee CEN/TC 122 “Ergonomics”, the secretariat of which is held by DIN.
This European Standard shall be given the status of a national standard, either by publication of an identical
text or by endorsement, at the latest by July 2009, and conflicting national standards shall be withdrawn at the
latest by July 2009.
Attention is drawn to the possibility that some of the elements of this document may be the subject of patent
rights. CEN [and/or CENELEC] shall not be held responsible for identifying any or all such patent rights.
According to the CEN/CENELEC Internal Regulations, the national standards organizations of the following
countries are bound to implement this European Standard: Austria, Belgium, Bulgaria, Cyprus, Czech
Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia,
Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain,
Sweden, Switzerland and the United Kingdom.
Endorsement notice
The text of ISO 9241-20:2008 has b
...

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—    The scope does not include HCI tasks for which an obviously more optimal input method exists. For example, speech input is superior for inputting text than gesture input.
—    The scope includes virtual reality (VR), augmented reality (AR) and mixed reality (MR) and the use of head-mounted displays (HMDs).
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This document provides:
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This document provides requirements and recommendations for human-centred design principles and activities throughout the life cycle of computer-based interactive systems. It is intended to be used by those managing design processes, and is concerned with ways in which both hardware and software components of interactive systems can enhance human?system interaction.
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The information in this document is intended for use by those responsible for planning and managing projects that design and develop interactive systems. It therefore addresses technical human factors and ergonomics issues only to the extent necessary to allow such individuals to understand their relevance and importance in the design process as a whole. It also provides a framework for human factors and usability professionals involved in human-centred design. Detailed human factors/ergonomics, usability and accessibility issues are dealt with more fully in a number of standards including other parts of ISO 9241 (see Annex A) and ISO 6385, which sets out the broad principles of ergonomics.
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This document describes the processes and specifies the outcomes by which human-centred design (HCD) is carried out within organizations. Human-centred design aims to meet requirements for human-centred quality (see Annex E) throughout the life cycle of interactive systems. The processes are described from the viewpoint of those responsible for the analysis, design and evaluation of the human use of interactive systems. The process descriptions include the purpose, benefits, outcomes, typical activities and work products for each process, and are for use in the specification, implementation, assessment and improvement of the activities used for human-centred design and operation in any type of system life cycle. They can also provide the basis for professional development and certification.
The processes are associated with the domains of ergonomics/human factors, human?computer interaction, usability and user experience. This document does not include specific methods for human-centred design, nor does it describe processes for organizational redesign.
The scope of this document does not include other aspects of ergonomics, which include the design of organizations as well as systems for human use, and which extend beyond the domain of design; for example in the forensic analysis of the causes of accidents and in the generation of data and methods of measurement.
NOTE 1    ISO/TS 18152 is a related standard with a broader scope than this document. It includes the organizational processes for the identification and handling of issues related to both users and other stakeholders.
The intended application of this document is computer-based interactive systems. While the processes apply to interactive systems that deliver services, they do not cover the design of those services. The relevant aspects of the processes can also be applied to simple or non-computer?based interactive systems.
NOTE 2    Human-centred design concentrates on the human-centred aspects of design and not on other aspects of design such as mechanical construction, programming or the basic design of services.
The process descriptions in this document provide the basis for a rigorous assessment of an enterprise's capability to carry out human-centred processes in compliance with the ISO/IEC 33000 family of standards.
This document is intended for use by organizations that want to address and improve their treatment of human-centred design of either their internal systems or the products and services they provide, and the procurement of systems and parts of systems. The processes can be applied by small- and medium-sized enterprises as well as by large organizations.
Copyright release for the process descriptions
Users of this document may freely reproduce the process descriptions contained in Clause 9 as part of any process assessment model, or as part of any demonstration of compatibility with this document, so that it can be used for its intended purpose.

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