Conformity assessment - Requirements for the operation of various types of bodies performing inspection (ISO/IEC 17020:2012)

ISO/IEC 17020:2012 specifies requirements for the competence of bodies performing inspection and for the impartiality and consistency of their inspection activities.
It applies to inspection bodies of type A, B or C, as defined in ISO/IEC 17020:2012, and it applies to any stage of inspection.

Konformitätsbewertung - Anforderungen an den Betrieb verschiedener Typen von Stellen, die Inspektionen durchführen (ISO/IEC 17020:2012)

Diese Internationale Norm legt Anforderungen an die Kompetenz von Stellen, die Inspektionen durch¬führen, sowie an die Unparteilichkeit und Konsistenz ihrer Inspektionstätigkeiten fest.
Sie gilt, wie in dieser Internationalen Norm festgelegt, für Inspektionsstellen des Typs A, B oder C und ist auf jede Stufe der Inspektion anwendbar.
ANMERKUNG   Stufen der Inspektion beinhalten Konstruktion/Planung, Baumusterprüfung, Erstinspektion, Inspektionen während des Betriebs und Überwachung.

Évaluation de la conformité - Exigences pour le fonctionnement de différents types d'organismes procédant à l'inspection (ISO/IEC 17020:2012)

L'ISO/CEI 17020:2012 contient les exigences en matière de compétences des organismes procédant à des inspections, ainsi qu'en matière d'impartialité et de cohérence de leurs activités d'inspection.
Elle s'applique aux organismes d'inspection des types A, B ou C, comme définis dans l'ISO/CEI 17020:2012 et à toute étape de l'inspection.

Ugotavljanje skladnosti - Zahteve za delovanje različnih organov, ki izvajajo kontrolo (ISO/IEC 17020:2012)

Ta mednarodni standard vsebuje zahteve za kompetentnost organov, ki izvajajo kontrolo, ter za nepristranskost in doslednost njihovih aktivnosti kontrole. Uporablja se za kontrolne organe tipov A, B ali C, kot so določeni v tem mednarodnem standardu, ter za katero koli stopnjo kontrole.

General Information

Status
Published
Publication Date
29-Feb-2012
Current Stage
6060 - Definitive text made available (DAV) - Publishing
Due Date
01-Mar-2012
Completion Date
01-Mar-2012

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SLOVENSKI STANDARD
SIST EN ISO/IEC 17020:2012
01-april-2012
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SIST EN ISO/IEC 17020:2004
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Conformity assessment - Requirements for the operation of various types of bodies

performing inspection (ISO/IEC 17020:2012)

Allgemeine Kriterien für den Betrieb verschiedener Typen von Stellen, die Inspektionen

durchführen (ISO/IEC 17020:2012)

Évaluation de la conformité - Exigences pour le fonctionnement de différents types

d'organismes procédant à l'inspection (ISO/IEC 17020:2012)
Ta slovenski standard je istoveten z: EN ISO/IEC 17020:2012
ICS:
03.120.20 Certificiranje proizvodov in Product and company
podjetij. Ugotavljanje certification. Conformity
skladnosti assessment
SIST EN ISO/IEC 17020:2012 en

2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.

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SIST EN ISO/IEC 17020:2012
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SIST EN ISO/IEC 17020:2012
EUROPEAN STANDARD
EN ISO/IEC 17020
NORME EUROPÉENNE
EUROPÄISCHE NORM
March 2012
ICS 03.120.20 Supersedes EN ISO/IEC 17020:2004
English version
Conformity assessment - Requirements for the operation of
various types of bodies performing inspection (ISO/IEC
17020:2012)

Évaluation de la conformité - Exigences pour le Konformitätsbewertung - Anforderungen an den Betrieb

fonctionnement de différents types d'organismes procédant verschiedener Typen von Stellen, die Inspektionen

à l'inspection (ISO/IEC 17020:2012) durchführen (ISO/IEC 17020:2012)
This European Standard was approved by CEN on 18 February 2012.

CEN and CENELEC members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving

this European Standard the status of a national standard without any alteration. Up-to-date lists and bibliographical references concerning

such national standards may be obtained on application to the CEN-CENELEC Management Centre or to any CEN and CENELEC

member.

This European Standard exists in three official versions (English, French, German). A version in any other language made by translation

under the responsibility of a CEN and CENELEC member into its own language and notified to the CEN-CENELEC Management Centre

has the same status as the official versions.

CEN and CENELEC members are the national standards bodies and national electrotechnical committees of Austria, Belgium, Bulgaria,

Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania,

Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and United

Kingdom.
CEN-CENELEC Management Centre
Avenue Marnix 17, B-1000 Brussels

© 2012 CEN/CENELEC All rights of exploitation in any form and by any means reserved Ref. No. EN ISO/IEC 17020:2012 E

worldwide for CEN national Members and for CENELEC
Members.
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SIST EN ISO/IEC 17020:2012
EN ISO/IEC 17020:2012 (E)
Contents Page

Foreword ..............................................................................................................................................................3

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SIST EN ISO/IEC 17020:2012
EN ISO/IEC 17020:2012 (E)
Foreword

This document (EN ISO/IEC 17020:2012) has been prepared by Technical Committee ISO/CASCO

“Committee on conformity assessment” in collaboration with Technical Committee CEN/CLC/TC 1 “Criteria for

conformity assessment bodies” the secretariat of which is held by BSI.

This European Standard shall be given the status of a national standard, either by publication of an identical

text or by endorsement, at the latest by September 2012, and conflicting national standards shall be

withdrawn at the latest by September 2012.

Attention is drawn to the possibility that some of the elements of this document may be the subject of patent

rights. CEN [and/or CENELEC] shall not be held responsible for identifying any or all such patent rights.

This document supersedes EN ISO/IEC 17020:2004.

According to the CEN/CENELEC Internal Regulations, the national standards organizations of the following

countries are bound to implement this European Standard: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech

Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia,

Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain,

Sweden, Switzerland, Turkey and the United Kingdom.
Endorsement notice

The text of ISO/IEC 17020:2012 has been approved by CEN as a EN ISO/IEC 17020:2012 without any

modification.
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SIST EN ISO/IEC 17020:2012
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SIST EN ISO/IEC 17020:2012
INTERNATIONAL ISO/IEC
STANDARD 17020
Second edition
2012-03-01
Conformity assessment — Requirements
for the operation of various types of
bodies performing inspection
Évaluation de la conformité — Exigences pour le fonctionnement de
différents types d'organismes procédant à l'inspection
Reference number
ISO/IEC 17020:2012(E)
ISO 2012
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SIST EN ISO/IEC 17020:2012
ISO/IEC 17020:2012(E)
COPYRIGHT PROTECTED DOCUMENT
© ISO 2012

All rights reserved. Unless otherwise specified, no part of this publication may be reproduced or utilized in any form or by any means,

electronic or mechanical, including photocopying and microfilm, without permission in writing from either ISO at the address below or

ISO's member body in the country of the requester.
ISO copyright office
Case postale 56  CH-1211 Geneva 20
Tel. + 41 22 749 01 11
Fax + 41 22 749 09 47
E-mail copyright@iso.org
Web www.iso.org
Published in Switzerland
ii © ISO 2012 — All rights reserved
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SIST EN ISO/IEC 17020:2012
ISO/IEC 17020:2012(E)
Contents Page

Foreword ............................................................................................................................................................ iv

Introduction ......................................................................................................................................................... v

1  Scope ...................................................................................................................................................... 1

2  Normative references ............................................................................................................................ 1

3  Terms and definitions ........................................................................................................................... 1

4  General requirements ........................................................................................................................... 3

4.1  Impartiality and independence ............................................................................................................. 3

4.2  Confidentiality ........................................................................................................................................ 4

5  Structural requirements ........................................................................................................................ 4

5.1  Administrative requirements ................................................................................................................ 4

5.2  Organization and management ............................................................................................................ 4

6  Resource requirements ........................................................................................................................ 5

6.1  Personnel ............................................................................................................................................... 5

6.2  Facilities and equipment....................................................................................................................... 6

6.3  Subcontracting ...................................................................................................................................... 8

7  Process requirements ........................................................................................................................... 8

7.1  Inspection methods and procedures .................................................................................................. 8

7.2  Handling inspection items and samples ............................................................................................. 9

7.3  Inspection records ................................................................................................................................ 9

7.4  Inspection reports and inspection certificates .................................................................................. 9

7.5  Complaints and appeals ..................................................................................................................... 10

7.6  Complaints and appeals process ...................................................................................................... 10

8  Management system requirements ................................................................................................... 11

8.1  Options ................................................................................................................................................. 11

8.2  Management system documentation (Option A) ............................................................................. 11

8.3  Control of documents (Option A) ...................................................................................................... 12

8.4  Control of records (Option A) ............................................................................................................ 12

8.5  Management review (Option A) .......................................................................................................... 13

8.6  Internal audits (Option A) ................................................................................................................... 13

8.7  Corrective actions (Option A) ............................................................................................................ 14

8.8  Preventive actions (Option A) ............................................................................................................ 14

Annex A (normative) Independence requirements for inspection bodies .................................................. 15

Annex B (informative) Optional elements of inspection reports and certificates ...................................... 17

Bibliography ...................................................................................................................................................... 18

© ISO 2012 – All rights reserved iii
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SIST EN ISO/IEC 17020:2012
ISO/IEC 17020:2012(E)
Foreword

ISO (the International Organization for Standardization) and IEC (the International Electrotechnical

Commission) form the specialized system for worldwide standardization. National bodies that are members of

ISO or IEC participate in the development of International Standards through technical committees

established by the respective organization to deal with particular fields of technical activity. ISO and IEC

technical committees collaborate in fields of mutual interest. Other international organizations, governmental

and non-governmental, in liaison with ISO and IEC, also take part in the work. In the field of conformity

assessment, the ISO Committee on conformity assessment (CASCO) is responsible for the development of

International Standards and Guides.

International Standards are drafted in accordance with the rules given in the ISO/IEC Directives, Part 2.

Draft International Standards are circulated to the national bodies for voting. Publication as an International

Standard requires approval by at least 75 % of the national bodies casting a vote.

Attention is drawn to the possibility that some of the elements of this document may be the subject of patent

rights. ISO shall not be held responsible for identifying any or all such patent rights.

ISO/IEC 17020 was prepared by the ISO Committee on conformity assessment (CASCO).

It was circulated for voting to the national bodies of both ISO and IEC, and was approved by both

organizations.

This second edition cancels and replaces the first edition (ISO/IEC 17020:1998), which has been technically

revised.
iv © ISO 2012 – All rights reserved
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SIST EN ISO/IEC 17020:2012
ISO/IEC 17020:2012(E)
Introduction

This International Standard has been drawn up with the objective of promoting confidence in bodies

performing inspection.

Inspection bodies carry out assessments on behalf of private clients, their parent organizations, or authorities,

with the objective of providing information about the conformity of inspected items with regulations, standards,

specifications, inspection schemes or contracts. Inspection parameters include matters of quantity, quality,

safety, fitness for purpose, and continued safety compliance of installations or systems in operation. The

general requirements with which these bodies are required to comply in order that their services are accepted

by clients and by supervisory authorities are harmonized in this International Standard.

This International Standard covers the activities of inspection bodies whose work can include the examination

of materials, products, installations, plants, processes, work procedures or services, and the determination of

their conformity with requirements and the subsequent reporting of results of these activities to clients and,

when required, to authorities. Inspection can concern all stages during the lifetime of these items, including

the design stage. Such work normally requires the exercise of professional judgement in performing

inspection, in particular when assessing conformity with general requirements.

This International Standard can be used as a requirements document for accreditation or peer assessment or

other assessments.
This set of requirements can be interpreted when applied to particular sectors.

Inspection activities can overlap with testing and certification activities where these activities have common

characteristics. However, an important difference is that many types of inspection involve professional

judgement to determine acceptability against general requirements, for which reason the inspection body

needs the necessary competence to perform the task.

Inspection can be an activity embedded in a larger process. For example, inspection can be used as a

surveillance activity in a product certification scheme. Inspection can be an activity that precedes maintenance

or simply provides information about the inspected item with no determination of conformity with requirements.

In such cases, further interpretation might be needed.

The categorization of inspection bodies as type A, B or C is essentially a measure of their independence.

Demonstrable independence of an inspection body can strengthen the confidence of the inspection body's

clients with respect to the body's ability to carry out inspection work with impartiality.

In this International Standard, the following verbal forms are used:
 “shall” indicates a requirement;
 “should” indicates a recommendation;
 “may” indicates a permission;
 “can” indicates a possibility or a capability.
© ISO 2012 – All rights reserved v
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SIST EN ISO/IEC 17020:2012
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SIST EN ISO/IEC 17020:2012
INTERNATIONAL STANDARD ISO/IEC 17020:2012(E)
Conformity assessment — Requirements for the operation of
various types of bodies performing inspection
1 Scope

This International Standard contains requirements for the competence of bodies performing inspection and for

the impartiality and consistency of their inspection activities.

It applies to inspection bodies of type A, B or C, as defined in this International Standard, and it applies to any

stage of inspection.

NOTE The stages of inspection include design stage, type examination, initial inspection, in-service inspection or

surveillance.
2 Normative references

The following referenced documents are indispensable for the application of this document. For dated

references, only the edition cited applies. For undated references, the latest edition of the referenced

document (including any amendments) applies.
ISO/IEC 17000, Conformity assessment — Vocabulary and general principles
3 Terms and definitions

For the purposes of this document, the terms and definitions given in ISO/IEC 17000 and the following apply.

3.1
inspection

examination of a product (3.2), process (3.3), service (3.4), or installation or their design and determination

of its conformity with specific requirements or, on the basis of professional judgment, with general

requirements

NOTE 1 Inspection of processes can include personnel, facilities, technology or methodology.

NOTE 2 Inspection procedures or schemes can restrict inspection to examination only.

NOTE 3 Adapted from ISO/IEC 17000:2004, definition 4.3.

NOTE 4 The term “item” is used in this International Standard to encompass product, process, service or installation,

as appropriate.
3.2
product
result of a process
NOTE 1 Four generic product categories are noted in ISO 9000:2005:
 services (e.g. transport) (see definition in 3.4);
 software (e.g. computer program, dictionary);
© ISO 2012 – All rights reserved 1
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SIST EN ISO/IEC 17020:2012
ISO/IEC 17020:2012(E)
 hardware (e.g. engine, mechanical part);
 processed materials (e.g. lubricant).

Many products comprise elements belonging to different generic product categories. Whether the product is then called

service, software, hardware or processed material depends on the dominant element.

NOTE 2 Products include results of natural processes, such as growth of plants and formation of other natural

resources.
NOTE 3 Adapted from ISO/IEC 17000:2004, definition 3.3.
3.3
process

set of interrelated or interacting activities which transforms inputs into outputs

NOTE Adapted from ISO 9000:2005, definition 3.4.1.
3.4
service

result of at least one activity necessarily performed at the interface between the supplier and the customer,

which is generally intangible
NOTE 1 Provision of a service can involve, for example, the following:

 an activity performed on a customer-supplied tangible product (e.g. automobile to be repaired);

 an activity performed on a customer-supplied intangible product (e.g. the income statement needed to prepare a tax

return);

 the delivery of an intangible product (e.g. the delivery of information in the context of knowledge transmission);

 the creation of ambience for the customer (e.g. in hotels and restaurants).
NOTE 2 Adapted from ISO 9000:2005, definition 3.4.2, Note 2.
3.5
inspection body
body that performs inspection (3.1)
NOTE An inspection body can be an organization, or part of an organization.
3.6
inspection system
rules, procedures, and management for carrying out inspection

NOTE 1 An inspection system can be operated at international, regional, national or sub-national level.

NOTE 2 Adapted from ISO/IEC 17000:2004, definition 2.7.
3.7
inspection scheme

inspection system (3.6) to which the same specified requirements, specific rules and procedures apply

NOTE 1 Inspection schemes can be operated at international, regional, national or sub-national level.

NOTE 2 Schemes are sometimes also referred to as “programmes”.
NOTE 3 Adapted from ISO/IEC 17000:2004, definition 2.8.
2 © ISO 2012 – All rights reserved
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SIST EN ISO/IEC 17020:2012
ISO/IEC 17020:2012(E)
3.8
impartiality
presence of objectivity

NOTE 1 Objectivity means that conflicts of interest do not exist or are resolved so as not to adversely influence

subsequent activities of the inspection body.

NOTE 2 Other terms that are useful in conveying the element of impartiality are: independence, freedom from conflict

of interests, freedom from bias, lack of prejudice, neutrality, fairness, open-mindedness, even-handedness, detachment,

balance.
3.9
appeal

request by the provider of the item of inspection to the inspection body for reconsideration by that body of a

decision it has made relating to that item
NOTE Adapted from ISO/IEC 17000:2004, definition 6.4.
3.10
complaint

expression of dissatisfaction, other than appeal, by any person or organization to an inspection body, relating

to the activities of that body, where a response is expected
NOTE Adapted from ISO/IEC 17000:2004, definition 6.5.
4 General requirements
4.1 Impartiality and independence
4.1.1 Inspection activities shall be undertaken impartially.

4.1.2 The inspection body shall be responsible for the impartiality of its inspection activities and shall not

allow commercial, financial or other pressures to compromise impartiality.

4.1.3 The inspection body shall identify risks to its impartiality on an ongoing basis. This shall include those

risks that arise from its activities, or from its relationships, or from the relationships of its personnel. However,

such relationships do not necessarily present an inspection body with a risk to impartiality.

NOTE A relationship that threatens the impartiality of the inspection body can be based on ownership, governance,

management, personnel, shared resources, finances, contracts, marketing (including branding), and payment of a sales

commission or other inducement for the referral of new clients, etc.

4.1.4 If a risk to impartiality is identified, the inspection body shall be able to demonstrate how it eliminates

or minimizes such risk.
4.1.5 The inspection body shall have top management commitment to impartiality.

4.1.6 The inspection body shall be independent to the extent that is required with regard to the conditions

under which it performs its services. Depending on these conditions, it shall meet the minimum requirements

stipulated in Annex A, as outlined below.

a) An inspection body providing third party inspections shall meet the type A requirements of Clause A.1

(third party inspection body).

b) An inspection body providing first party inspections, second party inspections, or both, which forms a

separate and identifiable part of an organization involved in the design, manufacture, supply, installation,

use or maintenance of the items it inspects and which supplies inspection services only to its parent

organization (in-house inspection body) shall meet the type B requirements of Clause A.2.

© ISO 2012 – All rights reserved 3
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SIST EN ISO/IEC 17020:2012
ISO/IEC 17020:2012(E)

c) An inspection body providing first party inspections, second party inspections, or both, which forms an

identifiable but not necessarily a separate part of an organization involved in the design, manufacture,

supply, installation, use or maintenance of the items it inspects and which supplies inspection services to

its parent organization or to other parties, or to both, shall meet the type C requirements of Clause A.3.

4.2 Confidentiality

4.2.1 The inspection body shall be responsible, through legally enforceable commitments, for the

management of all information obtained or created during the performance of inspection activities. The

inspection body shall inform the client, in advance, of the information it intends to place in the public domain.

Except for information that the client makes publicly available, or when agreed between the inspection body

and the client (e.g. for the purpose of responding to complaints), all other information is considered proprietary

information and shall be regarded as confidential.

NOTE Legally enforceable commitments can be, for example, contractual agreements.

4.2.2 When the inspection body is required by law or authorized by contractual commitments to release

confidential information, the client or individual concerned shall, unless prohibited by law, be notified of the

information provided.

4.2.3 Information about the client obtained from sources other than the client (e.g. complainant, regulators)

shall be treated as confidential.
5 Structural requirements
5.1 Administrative requirements

5.1.1 The inspection body shall be a legal entity, or a defined part of a legal entity, such that it can be held

legally responsible for all its inspection activities.

NOTE A governmental inspection body is deemed to be a legal entity on the basis of its governmental status.

5.1.2 An inspection body that is part of a legal entity involved in activities other than inspection shall be

identifiable within that entity.

5.1.3 The inspection body shall have documentation which describes the activities for which it is competent.

5.1.4 The inspection body shall have adequate provision (e.g. insurance or reserves) to cover liabilities

arising from its operations.

NOTE The liability can be assumed by the State in accordance with national laws, or by the organization of which the

inspection body forms a part.

5.1.5 The inspection body shall have documentation describing the contractual conditions under which it

provides the inspection, except when it provides inspection services to the legal entity of which it is a part.

5.2 Organization and management

5.2.1 The inspection body shall be structured and managed so as to safeguard impartiality.

5.2.2 The inspection body shall be organized and managed so as to enable it to maintain the capability to

perform its inspection activities.

NOTE Inspection schemes can require that the inspection body participates in the exchange of technical experience

with other inspection bodies in order to maintain this capability.
4 © ISO 2012 – All rights reserved
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SIST EN ISO/IEC 17020:2012
ISO/IEC 17020:2012(E)

5.2.3 The inspection body shall define and document the responsibilities and reporting structure of the

organization.

5.2.4 Where the inspection body forms a part of a legal entity performing other activities, the relationship

between these other activities and inspection activities shall be defined.

5.2.5 The inspection body shall have available one or more person(s) as technical manager(s) who have

overall responsibility to ensure that the inspection activities are carried out in accordance with this

International Standard.

NOTE This person fulfilling this function does not always have the title of technical manager.

The person(s) fulfilling this function shall be technically competent and experienced in the operation of the

inspection body. Where the inspection body has more than one technical manager, the specific

responsibilities of each manager shall be defined and documented.

5.2.6 The inspection body shall have one or more named person(s) who will deputize in the absence of any

technical manager responsible for ongoing inspection activities.

5.2.7 The inspection body shall have a job description or other documentation for each position category

within its organization involved in inspection activities.
6 Resource requirements
6.1 Personnel

6.1.1 The inspection body shall define and document the competence requirements for all personnel

involved in inspection activities, including requirements for education, training, technical knowledge, skills and

experience.

NOTE The competence requirements can be part of the job description or other documentation mentioned in 5.2.7.

6.1.2 The inspection body shall employ, or have contracts with, a sufficient number of persons with the

required competencies, including, where needed, the ability to make professional judgements, to perform the

type, range and volume of its inspection activities.

6.1.3 The personnel responsible for inspection shall have appropriate qualifications, training, experience

and a satisfactory knowledge of the requirements of the inspections to be carried out. They shall also have

relevant knowledge of the following:

 the technology used for the manufacture of the products inspected, the operation of processes and the

delivery of services;

 the way in which products are used, processes are operated and services are delivered;

 any defects which may occur during the use of the product, any failures in the operation of the process

and any deficiencies in the delivery of services.

They shall understand the significance of deviations found with regard to the normal use of the products, the

operation of the processes and the delivery of services.

6.1.4 The inspection body shall make clear to each person their duties, responsibilities and authorities.

6.1.5 The inspection body shall have documented procedures for selecting, training, formally authorizing,

and monitoring inspectors and other personnel involved in inspection activities.
© ISO 2012 – All rights reserved 5
...

SLOVENSKI SIST EN ISO/IEC 17020
STANDARD
april 2012
Ugotavljanje skladnosti – Zahteve za delovanje različnih tipov organov, ki
izvajajo kontrolo (ISO/IEC 17020:2012)
Conformity assessment – Requirements for the operation of various types of
bodies performing inspection (ISO/IEC 17020:2012)
Évaluation de la conformité – Exigences pour le fonctionnement de différents
types d'organismes procédant à l'inspection (ISO/IEC 17020:2012)
Allgemeine Kriterien für den Betrieb verschiedener Typen von Stellen, die
Inspektionen durchführen (ISO/IEC 17020:2012)
Referenčna oznaka
ICS 03.120.20 SIST EN ISO/IEC 17020:2012 (sl, en)
Nadaljevanje na strani II in od 1 do 31

© 2013-02. Standard je založil in izdal Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.

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SIST EN ISO/IEC 17020 : 2012
NACIONALNI UVOD

Standard SIST EN ISO/IEC 17020 (sl,en), Ugotavljanje skladnosti – Zahteve za delovanje različnih

tipov organov, ki izvajajo kontrolo (ISO/IEC 17020:2012), 2012, ima status slovenskega standarda in

je enakovreden evropskemu standardu EN ISO/IEC 17020, Conformity assessment – Requirements

for the operation of various types of bodies performing inspection (ISO/IEC 17020:2012), 2012.

NACIONALNI PREDGOVOR

Besedilo standarda EN ISO/IEC 17020:2012 je pripravil tehnični odbor ISO/CASCO "Odbor za

ugotavljanje skladnosti" v sodelovanju s tehničnim odborom CEN/CLC/TC 1 "Merila za organe za

ugotavljanje skladnosti", katerega sekretariat vodi BSI. Slovenski standard SIST ISO/IEC 17020:2012

je prevod angleškega besedila evropskega standarda EN ISO/IEC 17020:2012. V primeru spora glede

besedila slovenskega prevoda v tem standardu je odločilen izvirni evropski standard v angleškem

jeziku. Slovensko-angleško izdajo standarda je pripravil SIST/TC UGA Ugotavljanje skladnosti.

Odločitev za privzem tega standarda je dne 16. marca 2012 sprejel SIST/TC UGA Ugotavljanje skladnosti.

ZVEZE S STANDARDI

S privzemom tega evropskega standarda veljajo za omejeni namen referenčnih standardov vsi

standardi, navedeni v izvirniku, razen standarda, ki smo ga že sprejeli v nacionalno standardizacijo:

SIST EN ISO/IEC 17000:2005 (sl,en, ne,fr) Ugotavljanje skladnosti – Slovar in splošna načela

(enakovreden z ISO/IEC 17000:2004)
OSNOVA ZA IZDAJO STANDARDA
– privzem standarda EN ISO/IEC 17020:2012
PREDHODNA IZDAJA
– SIST EN ISO/IEC 17020:2004
OPOMBE

– Povsod, kjer se v besedilu standarda uporablja izraz “mednarodni standard”, v SIST EN ISO/IEC

17020:2012 to pomeni “slovenski standard”.
– Nacionalni uvod in nacionalni predgovor nista sestavni del standarda.

– Ta nacionalni dokument je istoveten EN ISO/IEC 17020:2012 in je objavljen z dovoljenjem

CEN
Avenue Marnix 17
1050 Bruselj
Belgija

This national document is identical with EN ISO/IEC 17020:2012 and is published with the

permission of
CEN
Avenue Marnix 17
1050 Bruxelles
Belgium
---------------------- Page: 2 ----------------------
EVROPSKI STANDARD EN ISO/IEC 17020
EUROPEAN STANDARD
EUROPÄISCHE NORM
NORME EUROPÉENNE marec 2012
ICS: 03.120.20 Nadomešča EN ISO/IEC 17020:2004
Slovenska izdaja
Ugotavljanje skladnosti – Zahteve za delovanje različnih tipov organov, ki
izvajajo kontrolo (ISO/IEC 17020:2012)
Conformity assessment – Évaluation de la conformité – Konformitätsbewertung –

Requirements for the operation of Exigences pour le fonctionnement Anforderungen an den Betrieb

various types of bodies performing de différents types d'organismes verschiedener Typen von Stellen, die

inspection procédant à l'inspection Inspektionen durchführen
(ISO/IEC 17020:2012) (ISO/IEC 17020:2012) (ISO/IEC 17020:2012)
Ta evropski standard je CEN sprejel 18. februarja 2012.

Člani CEN in CENELEC morajo izpolnjevati določila notranjih predpisov CEN/CENELEC, s katerimi je

predpisano, da mora biti ta standard brez kakršnih koli sprememb sprejet kot nacionalni standard.

Najnovejši seznami teh nacionalnih standardov z njihovimi bibliografskimi podatki se na zahtevo lahko

dobijo pri Upravnem centru CEN-CENELEC ali katerem koli članu CEN.

Ta evropski standard obstaja v treh uradnih različicah (angleški, francoski in nemški). Izdaje v drugih

jezikih, ki jih člani CEN na lastno odgovornost prevedejo in izdajo ter prijavijo pri Upravnem centru

CEN-CENELEC, veljajo kot uradne izdaje.

Člani CEN in CENELEC so nacionalni organi za standarde in nacionalni elektrotehniški odbori Avstrije,

Belgije, Bolgarije, Cipra, Češke republike, Danske, Estonije, Finske, Francije, Grčije, Hrvaške, Irske,

Islandije, Italije, Latvije, Litve, Luksemburga, Madžarske, Malte, Nemčije, Nizozemske, Norveške,

Poljske, Portugalske, Romunije, Slovaške, Slovenije, Španije, Švedske, Švice, Turčije in Združenega

kraljestva.
CEN CENELEC

Evropski komite za standardizacijo Evropski komite za standardizacijo v elektrotehniki

European Committee for Standardization European Committee for Electrotechnical Standardization

Comité Européen de Normalisation Comité Européen de Normalisation Electrotechnique

Europäisches Komitee für Normung Europäisches Komitee für Elektrotechnische Normung

Upravni center CEN-CENELEC: Upravni center CEN-CENELEC:
Avenue Marnix 17, B-1000 Bruselj Avenue Marnix 17, B-1000 Bruselj

© 2012. Lastnice avtorskih pravic so vse države članice CEN in CENELEC Ref. št. EN ISO/IEC 17020:2012 E

---------------------- Page: 3 ----------------------
SIST EN ISO/IEC 17020 : 2012
Predgovor

Ta dokument (EN ISO/IEC 17020:2012) je pripravil tehnični odbor ISO/CASCO "Odbor za ugotavljanje

skladnosti" v sodelovanju s tehničnim odborom CEN/CLC/TC 1 "Merila za organe za ugotavljanje

skladnosti", katerega sekretariat vodi BSI.

Ta evropski standard mora z objavo istovetnega besedila ali z razglasitvijo dobiti status nacionalnega

standarda najpozneje do septembra 2012, nacionalne standarde, ki so v nasprotju s tem standardom,

pa je treba umakniti najpozneje do septembra 2012.

Opozoriti je treba na možnost, da je lahko nekaj elementov tega dokumenta predmet patentnih pravic.

CEN [in/ali CENELEC] ne prevzema odgovornosti za identifikacijo katerih koli ali vseh takih patentnih

pravic.
Ta dokument nadomešča EN ISO/IEC 17020:2004.

V skladu z notranjimi predpisi CEN/CENELEC morajo ta evropski standard obvezno uvesti nacionalne

organizacije za standardizacijo naslednjih držav: Avstrije, Belgije, Bolgarije, Cipra, Češke republike,

Danske, Estonije, Finske, Francije, Grčije, Hrvaške, Irske, Islandije, Italije, Latvije, Litve, Luksemburga,

Madžarske, Malte, Nemčije, Nizozemske, Norveške, Poljske, Portugalske, Romunije, Slovaške,

Slovenije, Španije, Švedske, Švice, Turčije in Združenega kraljestva.
Razglasitvena objava

Besedilo ISO/IEC 17020:2012 je CEN odobril kot EN ISO/IEC 17020:2012 brez sprememb.

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SIST EN ISO/IEC 17020 : 2012
Vsebina Stran Contents Page
Predgovor ......................................................... 4
Foreword.........................................................4

Uvod.................................................................5 Introduction...................................................... 5

1 Področje uporabe ......................................... 7 1  Scope .......................................................... 7

2 Zveza s standardi.........................................7 2  Normative references .................................. 7

3 Izrazi in definicije..........................................7 3  Terms and definitions .................................. 7

4 Splošne zahteve.........................................10 4  General requirements................................ 10

4.1 Nepristranskost in neodvisnost ............... 10 4.1  Impartiality and independence ............... 10

4.2 Zaupnost..................................................11 4.2  Confidentiality......................................... 11

5 Strukturne zahteve.....................................11 5  Structural requirements ............................. 11

5.1 Upravne zahteve.....................................11 5.1  Administrative requirements................... 11

5.2 Organizacija in vodenje ........................... 12 5.2  Organization and management.............. 12

6 Zahteve glede virov....................................13 6  Resource requirements ............................. 13

6.1 Osebje.....................................................13 6.1  Personnel ............................................... 13

6.2 Zmogljivosti in oprema.............................15 6.2  Facilities and equipment......................... 15

6.3 Sklepanje podpogodb..............................17 6.3  Subcontracting ....................................... 17

7 Zahteve glede procesov.............................18 7  Process requirements ............................... 18

7.1 Metode in postopki kontrole....................18 7.1  Inspection methods and procedures ...... 18

7.2 Ravnanje s predmeti kontrole in 7.2  Handling inspection items and

vzorci ....................................................... 19 samples.................................................. 19

7.3 Zapisi o kontroli.......................................20 7.3  Inspection records .................................. 20

7.4 Poročila in potrdila/certifikati o kontroli.... 20 7.4  Inspection reports and inspection

certificates.............................................. 20

7.5 Pritožbe in prizivi.....................................21 7.5  Complaints and appeals......................... 21

7.6 Pritožbeni in prizivni proces..................... 21 7.6  Complaints and appeals process ........... 21

8 Zahteve glede sistema vodenja..................22 8  Management system requirements........... 22

8.1 Možnosti .................................................. 22 8.1  Options ................................................... 22

8.2 Dokumentacija sistema vodenja 8.2  Management system documentation

(možnost A).............................................. 22 (Option A)...................................................... 22

8.3 Obvladovanje dokumentov (možnost A) . 23 8.3  Control of documents (Option A)............ 23

8.4 Obvladovanje zapisov (možnost A)......... 24 8.4  Control of records (Option A) ................. 24

8.5 Vodstveni pregled (možnost A) ............... 24 8.5  Management review (Option A).............. 24

8.6 Notranje presoje (možnost A).................. 25 8.6  Internal audits (Option A) ....................... 25

8.7 Korektivni ukrepi (možnost A) ................. 26 8.7  Corrective actions (Option A) ................. 26

8.8 Preventivni ukrepi (možnost A) ............... 26 8.8  Preventive actions (Option A)................. 26

Dodatek A (normativni): Zahteve za Annex A (normative): Independence

neodvisnost kontrolnih organov ............... 27 requirements for inspection bodies........ 27

Dodatek B (informativni): Neobvezni elementi Annex B (informative): Optional elements of

poročil in potrdil/certifikatov o kontroli...... 30 inspection reports and certificates ......... 30

Literatura.........................................................31 Bibliography................................................... 31

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SIST EN ISO/IEC 17020 : 2012
Predgovor Foreword
ISO (Mednarodna organizacija za ISO (the International Organization for
standardizacijo) in IEC (Mednarodna Standardization) and IEC (the International

elektrotehniška komisija) tvorita specializiran Electrotechnical Commission) form the

sistem za svetovno standardizacijo. Nacionalni specialized system for worldwide

organi, ki so člani ISO ali IEC, sodelujejo pri standardization. National bodies that are

pripravi mednarodnih standardov prek tehničnih members of ISO or IEC participate in the

odborov, ki jih za obravnavanje določenih development of International Standards through

strokovnih področij ustanovi ustrezna technical committees established by the

organizacija. Tehnični odbori ISO in IEC respective organization to deal with particular

sodelujejo na področjih skupnega interesa. Pri fields of technical activity. ISO and IEC

delu sodelujejo tudi druge mednarodne, vladne technical committees collaborate in fields of

in nevladne organizacije, povezane z ISO in mutual interest. Other international
IEC. Odbor ISO za ugotavljanje skladnosti organizations, governmental and non-
(CASCO) je odgovoren za pripravo governmental, in liaison with ISO and IEC, also

mednarodnih standardov in vodil na področju take part in the work. In the field of conformity

ugotavljanja skladnosti. assessment, the ISO Committee on conformity
assessment (CASCO) is responsible for the
development of International Standards and
Guides.

Mednarodni standardi so pripravljeni skladno s International Standards are drafted in

pravili, podanimi v Direktivah ISO/IEC, 2. del. accordance with the rules given in the ISO/IEC

Directives, Part 2.

Osnutki mednarodnih standardov se pošljejo Draft International Standards are circulated to

nacionalnim organom v glasovanje. Za objavo the national bodies for voting. Publication as an

mednarodnega standarda je treba pridobiti International Standard requires approval by at

soglasje vsaj 75 odstotkov nacionalnih organov, least 75 % of the national bodies casting a vote.

ki so oddali svoje glasove.

Opozoriti je treba na možnost, da je lahko nekaj Attention is drawn to the possibility that some of

elementov tega dokumenta predmet patentnih the elements of this document may be the

pravic. ISO ne prevzema odgovornosti za subject of patent rights. ISO shall not be held

prepoznavanje katerih koli ali vseh takih responsible for identifying any or all such patent

patentnih pravic. rights.
ISO/IEC 17020 je pripravil Odbor ISO za ISO/IEC 17020 was prepared by the ISO
ugotavljanje skladnosti (CASCO). Committee on conformity assessment
(CASCO).

Standard je bil poslan v glasovanje nacionalnim It was circulated for voting to the national

organom ISO in IEC; obe organizaciji sta ga bodies of both ISO and IEC, and was approved

odobrili. by both organizations.

Ta druga izdaja razveljavlja in nadomešča prvo This second edition cancels and replaces the

izdajo (ISO/IEC 17020:1998), ki je strokovno first edition (ISO/IEC 17020:1998), which has

revidirana. been technically revised.
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SIST EN ISO/IEC 17020 : 2012
Uvod Introduction

Namen tega mednarodnega standarda je This International Standard has been drawn up

povečati zaupanje v organe, ki izvajajo kontrolo. with the objective of promoting confidence in

bodies performing inspection.

Kontrolni organi v imenu zasebnih naročnikov, Inspection bodies carry out assessments on

svojih matičnih organizacij ali organov oblasti behalf of private clients, their parent

izvajajo ocenjevanje, da bi pridobili informacije organizations, or authorities, with the objective

o skladnosti predmetov kontrole s predpisi, of providing information about the conformity of

standardi, specifikacijami, kontrolnimi shemami inspected items with regulations, standards,

ali pogodbami. Kontrolni parametri zajemajo specifications, inspection schemes or contracts.

zadeve v zvezi s količino, kakovostjo, varnostjo, Inspection parameters include matters of

primernostjo namenu in s stalnim izpolnje- quantity, quality, safety, fitness for purpose, and

vanjem varnostnih zahtev za inštalacije ali continued safety compliance of installations or

sisteme v obratovanju. V tem mednarodnem systems in operation. The general requirements

standardu so usklajene splošne zahteve, ki jih with which these bodies are required to comply

morajo ti organi izpolnjevati, da bi naročniki in in order that their services are accepted by

nadzorni organi sprejeli njihove storitve. clients and by supervisory authorities are

harmonized in this International Standard.

Ta mednarodni standard obsega aktivnosti This International Standard covers the activities of

kontrolnih organov, katerih delo lahko zajema inspection bodies whose work can include the

pregled materialov, proizvodov, inštalacij, examination of materials, products, installations,

obratov, procesov, delovnih postopkov ali plants, processes, work procedures or services,

storitev ter ugotavljanje njihove skladnosti z and the determination of their conformity with

zahtevami in poročanje o rezultatih teh requirements and the subsequent reporting of

aktivnosti naročnikom in po potrebi organom results of these activities to clients and, when

oblasti. Kontrola se lahko nanaša na vse required, to authorities. Inspection can concern all

stopnje v življenjski dobi teh predmetov, stages during the lifetime of these items, including

vključno s snovanjem. Tako delo navadno the design stage. Such work normally requires the

zahteva uporabo strokovne presoje pri izvajanju exercise of professional judgement in performing

kontrole, zlasti kadar se ugotavlja skladnost s inspection, in particular when assessing

splošnimi zahtevami. conformity with general requirements.

Ta mednarodni standard se lahko uporablja kot This International Standard can be used as a

dokument z zahtevami za akreditacijo ali requirements document for accreditation or

strokovno ocenjevanje ali za druga ocenjevanja. peer assessment or other assessments.

Ta zbir zahtev je mogoče razlagati, ko se This set of requirements can be interpreted

uporabljajo za določena področja. when applied to particular sectors.

Kadar imajo aktivnosti kontrole ter aktivnosti Inspection activities can overlap with testing

preskušanja in certificiranja skupne značilnosti, and certification activities where these activities

se lahko prekrivajo. Vendar pa je pomembna have common characteristics. However, an

razlika v tem, da številne vrste kontrole important difference is that many types of

vsebujejo strokovno presojo za ugotavljanje inspection involve professional judgement to

sprejemljivosti glede na splošne zahteve, zaradi determine acceptability against general

česar mora biti kontrolni organ ustrezno requirements, for which reason the inspection

kompetenten za izvajanje te naloge. body needs the necessary competence to
perform the task.

Kontrola je lahko dejavnost, ki je vključena v Inspection can be an activity embedded in a

širši proces. Kontrola se na primer lahko larger process. For example, inspection can be

uporabi kot nadzorna dejavnost pri shemi used as a surveillance activity in a product

certificiranja proizvodov. Kontrola je lahko certification scheme. Inspection can be an

dejavnost, ki se izvaja pred vzdrževanjem, ali activity that precedes maintenance or simply

pa preprosto zagotavlja informacije o predmetu provides information about the inspected item

kontrole, ne da bi se ugotavljala skladnost z with no determination of conformity with

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SIST EN ISO/IEC 17020 : 2012

zahtevami. V takih primerih bi utegnila biti requirements. In such cases, further

potrebna dodatna razlaga. interpretation might be needed.

Razvrstitev kontrolnih organov v tipe A, B ali C The categorization of inspection bodies as type

je v bistvu merilo njihove neodvisnosti. A, B or C is essentially a measure of their

Dokazljiva neodvisnost kontrolnega organa independence. Demonstrable independence of

lahko okrepi zaupanje naročnikov kontrolnega an inspection body can strengthen the

organa v sposobnost organa, da bo kontrolo confidence of the inspection body's clients with

izvedel nepristransko. respect to the body's ability to carry out
inspection work with impartiality.

V tem mednarodnem standardu se uporabljajo In this International Standard, the following

naslednje glagolske oblike: verbal forms are used:
– "mora" označuje zahtevo; – “shall” indicates a requirement;
– "naj" označuje priporočilo; – “should” indicates a recommendation;
– "sme" označuje dovoljenje; – “may” indicates a permission;

– "lahko" označuje možnost ali sposobnost. – “can” indicates a possibility or a capability.

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SIST EN ISO/IEC 17020 : 2012
Ugotavljanje skladnosti – Conformity assessment –
Zahteve za delovanje različnih tipov Requirements for the operation of
organov, ki izvajajo kontrolo various types of bodies performing
inspection
1 Področje uporabe 1 Scope
Ta mednarodni standard vsebuje zahteve za This International Standard contains

kompetentnost organov, ki izvajajo kontrolo, ter requirements for the competence of bodies

za nepristranskost in doslednost njihovih performing inspection and for the impartiality

aktivnosti kontrole. and consistency of their inspection activities.

Uporablja se za kontrolne organe tipov A, B ali It applies to inspection bodies of type A, B or C,

C, kot so določeni v tem mednarodnem as defined in this International Standard, and it

standardu, ter za katero koli stopnjo kontrole. applies to any stage of inspection.

OPOMBA: Stopnje kontrole zajemajo snovanje, The stages of inspection include design stage, type

pregled tipa, začetno kontrolo, kontrolo med examination, initial inspection, in-service inspection or

obratovanjem ali nadzor. surveillance.
2 Zveza s standardi 2 Normative references

Za uporabo tega standarda so nujno potrebni The following referenced documents are

spodaj navedeni dokumenti. Pri datiranem indispensable for the application of this

sklicevanju se uporablja samo navedena izdaja. document. For dated references, only the

Pri nedatiranem sklicevanju se uporablja zadnja edition cited applies. For undated references,

izdaja dokumenta (vključno z morebitnimi the latest edition of the referenced document

spremembami). (including any amendments) applies.
ISO/IEC 17000, Ocenjevanje skladnosti – ISO/IEC 17000, Conformity assessment –
Slovar in splošna načela Vocabulary and general principles
3 Izrazi in definicije 3 Terms and definitions

V tem dokumentu se uporabljajo izrazi in For the purposes of this document, the terms

definicije iz standarda ISO/IEC 17000 ter and definitions given in ISO/IEC 17000 and the

naslednji izrazi. following apply.
3.1 3.1
kontrola inspection

pregled proizvoda (3.2), procesa (3.3), examination of a product (3.2), process (3.3),

storitve (3.4) ali inštalacije ali njihove zasnove service (3.4), or installation or their design and

in ugotavljanje njegove skladnosti s specifičnimi determination of its conformity with specific

zahtevami oziroma, na podlagi strokovne requirements or, on the basis of professional

presoje, s splošnimi zahtevami judgment, with general requirements

OPOMBA 1: Kontrola procesov lahko vključuje osebje, NOTE 1 Inspection of processes can include

zmogljivosti, tehnologijo ali metodologijo. personnel, facilities, technology or

methodology.

OPOMBA 2: S kontrolnimi postopki ali shemami se lahko NOTE 2 Inspection procedures or schemes can

kontrola omeji samo na pregled. restrict inspection to examination only.

OPOMBA 3: Prirejeno po ISO/IEC 17000:2004, definicija NOTE 3 Adapted from ISO/IEC 17000:2004,

4.3. definition 4.3.

OPOMBA 4: Izraz "predmet", uporabljen v tem NOTE 4 The term “item” is used in this International

mednarodnem standardu, obsega proizvod, Standard to encompass product, process,

proces, storitev ali inštalacijo, kot je service or installation, as appropriate.

primerno.
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SIST EN ISO/IEC 17020 : 2012
3.2 3.2
proizvod product
rezultat procesa result of a process

OPOMBA 1: V standardu ISO 9000:2005 so navedene NOTE 1 Four generic product categories are noted

štiri temeljne kategorije proizvodov: in ISO 9000:2005:

– storitve (npr. prevoz) (glej definicijo v – services (e.g. transport) (see definition

točki 3.4); in 3.4);
– miselni proizvod (npr. računalniški – software (e.g. computer program,
program, slovar); dictionary);
– materialni proizvod (npr. stroj, – hardware (e.g. engine, mechanical
mehanski del); part);
– predelani materiali (npr. mazivo). – processed materials (e.g. lubricant).

Številni proizvodi vsebujejo elemente, ki pripadajo Many products comprise elements belonging to

različnim temeljnim kategorijam proizvodov. Od different generic product categories. Whether

prevladujočega elementa je odvisno, ali se bo the product is then called service, software,

proizvod imenoval storitev, miselni proizvod, hardware or processed material depends on the

materialni proizvod ali predelani material. dominant element.

OPOMBA 2: K proizvodom sodijo tudi rezultati naravnih NOTE 2 Products include results of natural

procesov, kot so rast rastlin in nastajanje processes, such as growth of plants and

drugih naravnih virov. formation of other natural resources.

OPOMBA 3: Prirejeno po ISO/IEC 17000:2004, definicija NOTE 3 Adapted from ISO/IEC 17000:2004,

3.3. definition 3.3.
3.3 3.3
proces process

skupek med seboj povezanih ali medsebojno set of interrelated or interacting activities which

vplivajočih aktivnosti, ki pretvarjajo vhode v izhode transforms inputs into outputs

OPOMBA: Prirejeno po ISO 9000:2005, definicija NOTE Adapted from ISO 9000:2005, definition

3.4.1. 3.4.1.
3.4 3.4
storitev service

rezultat vsaj ene aktivnosti, obvezno izvedene result of at least one activity necessarily

med dobaviteljem in odjemalcem, ki je na performed at the interface between the supplier

splošno neotipljiva and the customer, which is generally intangible

OPOMBA 1: Izvedba storitve lahko vključuje npr. NOTE 1 Provision of a service can involve, for

naslednje: example, the following:
– aktivnost, izvedeno na otipljivem – an activity performed on a customer-
proizvodu, ki ga priskrbi odjemalec (npr. supplied tangible product (e.g.
popravilo avtomobila); automobile to be repaired);
– aktivnost, izvedeno na neotipljivem – an activity performed on a customer-

proizvodu, ki ga priskrbi odjemalec (npr. supplied intangible product (e.g. the income

napoved dohodnine); statement needed to prepare a tax return);
– dobavo neotipljivega proizvoda (npr. – the delivery of an intangible product
dobavo informacij v zvezi s prenosom (e.g. the delivery of information in the
znanja); context of knowledge transmission);

– ustvarjanje vzdušja za odjemalca (npr. – the creation of ambience for the customer

v hotelih in restavracijah). (e.g. in hotels and restaurants).

OPOMBA 2: Prirejeno po ISO 9000:2005, definicija NOTE 2 Adapted from ISO 9000:2005, definition

3.4.2, opomba 2. 3.4.2, Note 2.
3.5 3.5
kontrolni organ inspection body
organ, ki izvaja kontrolo (3.1) body that performs inspection (3.1)

OPOMBA: Kontrolni organ je lahko organizacija ali del NOTE An inspection body can be an organization,

organizacije. or part of an organization.
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SIST EN ISO/IEC 17020 : 2012
3.6 3.6
kontrolni sistem inspection system
pravila, postopki in vodenje za izvajanje rules, procedures, and management for
kontrole carrying out inspection

OPOMBA 1: Kontrolni sistemi se lahko izvajajo na NOTE 1 An inspection system can be operated at

mednarodni, regionalni, nacionalni ali international, regional, national or sub-
podnacionalni ravni. national level.

OPOMBA 2: Prirejeno po ISO/IEC 17000:2004, definicija NOTE 2 Adapted from ISO/IEC 17000:2004,

2.7. definition 2.7.
3.7 3.7
kontrolna shema inspection scheme

kontrolni sistem (3.6), za katerega veljajo iste inspection system (3.6) to which the same

specificirane zahteve, posebna pravila in specified requirements, specific rules and

postopki procedures apply

OPOMBA 1: Kontrolne sheme se lahko izvajajo na NOTE 1 Inspection schemes can be operated at

mednarodni, regionalni, nacionalni ali international, regional, national or sub-
podnacionalni ravni. national level.

OPOMBA 2: Sheme se včasih imenujejo tudi "programi". NOTE 2 Schemes are sometimes also referred to as

“programmes”.

OPOMBA 3: Prirejeno po ISO/IEC 17000:2004, definicija NOTE 3 Adapted from ISO/IEC 17000:2004,

2.8. definition 2.8.
3.8 3.8
nepristranskost impartiality
prisotnost objektivnosti presence of objectivity

OPOMBA 1: Objektivnost pomeni, da nasprotja interesov NOTE 1 Objectivity means that conflicts of interest

ne obstajajo oziroma so rešena tako, da ne do not exist or are resolved so as not to

ogrožajo nadaljnjih aktivnosti kontrolnega adversely influence subsequent activities of

organa. the inspection body.

OPOMBA 2: Drugi uporabni izrazi pri podajanju NOTE 2 Other terms that are useful in conveying the

elementa nepristranskosti so: neodvisnost, element of impartiality are: independence,

odsotnost nasprotja interesov, odsotnost freedom from conflict of interests, freedom

pristranskosti, odsotnost predsodkov, from bias, lack of prejudice, neutrality,
nevtralnost, pravičnost, odprtost duha, fairness, open-mindedness, even-
enakopravno obravnavanje, neopredelje- handedness, detachment, balance.
nost, uravnoteženost.
3.9 3.9
priziv appeal

zahteva, ki jo tisti, ki priskrbi predmet kontrole, request by the provider of the item of inspection

posreduje kontrolnemu organu, naj ponovno to the inspection body for reconsideration by

pretehta odločitev, ki jo je sprejel v zvezi s tem that body of a decision it has made relating to

predmetom that item
OPOMBA: Prirejeno po ISO/IEC 17000:2004, defin
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