iTeh StandardsiTeh Standards
EURUSD
Your shopping cart is empty.
CEN

CEN/TR 14709:2006

(Main)

Postal services - Quality of service - Guide for the implementation of EN 13850

Postal services - Quality of service - Guide for the implementation of EN 13850

This Technical Report is an implementation guide to EN 13850 and its amendments for use by postal operators, regulators and those responsible for commissioning, carrying out, or auditing the measurement of postal service quality. It gives information, which will facilitate the implementation of EN 13850. It gives an overview of the processes required and factors to consider when measuring quality of service. It provides guidance on alternative approaches allowed in the EN 13850 including how to select and calculate alternative or additional discriminant factors and methods for weighting of strata. It describes a process for implementation of the measurement system, and provides examples and clarification on specific requirements of EN 13850. It gives information on how to interpret the test results obtained by measurement according to the standard.
In all places where references in this Technical Report are made to EN 13850 it should be understood that it includes all amendments to EN 13850. This Technical Report does not alter in any way the requirements of EN 13850. It is concerned with technical issues in the implementation of the measurement system. The Technical Report provides guidance but it does not specify how the regulators shall enforce and monitor the use of the standard since this is the responsibility of the European Commission and the national regulatory authorities themselves.
Parts of this Technical Report may also be considered for guidance when implementing the following quality of service standards:
-   CEN/TS 14773, Postal services - Quality of service - Measurement of loss and substantial delay in priority and first class single piece mail using a survey of test letters
-   EN 14508, Postal services - Quality of service - Measurement of transit time of end-to-end services for single piece non-priority and second class mail
-   EN 14534, Postal services - Quality of service - Measurement of transit time of end-to-end services for bulk mail

Postalische Dienstleistungen - Dienstqualität - Leitfaden für die Anwendung von EN 13850

Services postaux - Qualité de service - Guide pour la mise en oeuvre de l'EN 13850

Le présent Rapport Technique est un guide de mise en oeuvre de l’EN 13850 et de ses amendements destiné à être utilisé par les opérateurs postaux, les régulateurs et les parties chargées de mettre en service, réaliser ou  faire l’audit de la mesure de la qualité des services postaux. Il fournit des informations qui faciliteront la mise en oeuvre de l’EN 13850. Il donne un aperçu des processus requis et des facteurs à prendre en compte lors de la mesure de la qualité de service. Il fournit des indications sur les méthodes alternatives autorisées dans l’EN 13850, y compris la manière de sélectionner et de calculer des facteurs discriminants alternatifs ou supplémentaires et des méthodes de pondération des strates. Il décrit un processus permettant la mise en oeuvre du système de mesure, et fournit des exemples et des éclaircissements relatifs à des exigences spécifiques de l'EN 13850. Il donne des informations sur la manière d’interpréter les résultats d’échantillon test  obtenus par une mesure conformément à la norme.
Chaque fois qu’il est fait référence à l’EN 13850 dans le présent Rapport Technique, il est entendu que tous les amendements à l’EN 13850 sont inclus. Le présent Rapport Technique ne modifie en aucune manière les exigences de l’EN 13850. Il s’intéresse aux questions techniques soulevées par la mise en oeuvre du système de mesure. Le Rapport Technique fournit des recommandations, mais il ne spécifie pas la manière dont les régulateurs doivent faire appliquer et contrôler l’utilisation de la norme, car cela relève de la responsabilité de la Commission Européenne et des autorités nationales de régulation elles-mêmes.
Les parties du présent Rapport Technique peuvent également servir de guide lors de la mise en oeuvre des normes suivantes relatives à la qualité de service :

Poštne storitve - Kakovost storitve - Vodilo za uvajanje EN 13850

General Information

Status
Withdrawn
Publication Date
11-Apr-2006
Withdrawal Date
25-Jan-2016
ICS
03.240 - Postal services
Technical Committee
CEN/TC 331 - Postal services
Drafting Committee
CEN/TC 331/WG 1 - Quality of service
Current Stage
9960 - Withdrawal effective - Withdrawal
Completion Date
26-Jan-2016
Mandate
M/312 - Standardization mandate addressed to the CEN in the field of the postal services and equipment
Ref Project
SIST-TP CEN/TR 14709:2007 - Postal services - Quality of service - Guide for the implementation of EN 13850

Relations

Replaces
CEN/TR 14709:2003 - Postal services - Quality of service - Guide for the implementation of EN 13850
Effective Date
22-Dec-2008

Buy Standard

TP CEN/TR 14709:2007TP CEN/TR 14709:2007
PreviousNext
Technical report
TP CEN/TR 14709:2007
English language
25 pages
sale 10% off
Preview
sale 10% off
Preview
e-Library read for
1 day

Standards Content (Sample)

SLOVENSKI STANDARD
SIST-TP CEN/TR 14709:2007
01-januar-2007
1DGRPHãþD
SIST-TP CEN/TR 14709:2006
Poštne storitve - Kakovost storitve - Vodilo za uvajanje EN 13850
Postal services - Quality of service - Guide for the implementation of EN 13850
Postalische Dienstleistungen - Dienstqualität - Leitfaden für die Anwendung von EN
13850
Services postaux - Qualité de service - Guide pour la mise en oeuvre de l'EN 13850
Ta slovenski standard je istoveten z: CEN/TR 14709:2006
ICS:
03.240 Poštne storitve Postal services
SIST-TP CEN/TR 14709:2007 en
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.

---------------------- Page: 1 ----------------------

TECHNICAL REPORT
CEN/TR 14709
RAPPORT TECHNIQUE
TECHNISCHER BERICHT
April 2006
ICS 03.240 Supersedes CEN/TR 14709:2003
English Version
Postal services - Quality of service - Guide for the
implementation of EN 13850
Services postaux - Qualité de service - Guide pour la mise Postalische Dienstleistungen - Dienstqualität - Leitfaden für
en oeuvre de l'EN 13850 die Anwendung von EN 13850
This Technical Report was approved by CEN on 17 November 2005. It has been drawn up by the Technical Committee CEN/TC 331.
CEN members are the national standards bodies of Austria, Belgium, Cyprus, Czech Republic, Denmark, Estonia, Finland, France,
Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania,
Slovakia, Slovenia, Spain, Sweden, Switzerland and United Kingdom.
EUROPEAN COMMITTEE FOR STANDARDIZATION
COMITÉ EUROPÉEN DE NORMALISATION
EUROPÄISCHES KOMITEE FÜR NORMUNG
Management Centre: rue de Stassart, 36  B-1050 Brussels
© 2006 CEN All rights of exploitation in any form and by any means reserved Ref. No. CEN/TR 14709:2006: E
worldwide for CEN national Members.

---------------------- Page: 2 ----------------------

CEN/TR 14709:2006 (E)
Contents page
Foreword.3
Introduction .4
1 Scope .5
2 Purpose and use of postal quality of service standards.6
3 Considerations before implementing the EN 13850.8
4 Implementing EN 13850 and its amendments .10
5 Information regarding the interpretation of specific clauses and formulae in EN 13850 .16
Annex A Implementation timetable.24

2

---------------------- Page: 3 ----------------------

CEN/TR 14709:2006 (E)
Foreword
This Technical Report (CEN/TR 14709:2006) has been prepared by Technical Committee CEN/TC 331
“Postal services”, the secretariat of which is held by NEN.
This Technical Report supersedes CEN/TR 14709:2003.

3

---------------------- Page: 4 ----------------------

CEN/TR 14709:2006 (E)
Introduction
nd
This 2 edition of CEN/TR 14709 is supplementary to EN 13850 Postal services — Quality of service —
Measurement of transit time of end-to-end services for single piece priority mail and first class mail and its
amendments. This revised version of CEN/TR 14709 includes information related to the extension of the EN
13850 to cover flows with smaller mail volumes in an enlarged EU. The text related to multiple operators is
updated according to new developments.
CEN/TR 14709 provides information to be considered when implementing the EN 13850 and its amendments.
It has been developed to guide postal operators and regulators as to the use, benefits and restrictions of the
EN 13850 Postal services — Quality of service — Measurement of transit time of end-to-end services for
single piece priority mail and first class mail. The first part of this Technical Report contains general
information to guide regulators and operators in their decision on how and when to implement the standard.
The second part of the report contains detailed information on how to interpret specific clauses in EN 13850
and its amendments and should be read in parallel with the standard.
In addition to referencing this technical report, those seeking to implement EN 13850 are advised to consult
requirements and guidance from the national regulators and legislation that apply in their jurisdictions.
EN 13850 provides a defined set of minimum requirements to satisfy the information interests o
...

Questions, Comments and Discussion

Ask us and Technical Secretary will try to provide an answer. You can facilitate discussion about the standard in here.

This May Also Interest You

CEN
EN 14534:2023(Main)
Postal services - Quality of service - Measurement of the transit time of end-to-end services for bulk mail
SIST EN 14534:2024

This European Standard specifies methods for measuring the end-to-end transit-time of domestic and cross-border bulk mail, collected, processed and delivered by postal service operators. It considers methods using representative end-to-end samples for all types of bulk-mail services with defined transit-time service-levels as offered to the postal customer. It specifies a set of minimum requirements for the design of a quality-of-service measurement system for bulk mail, involving the selection and distribution of test mail sent by business senders and received by selected panellists.
This European Standard is applicable to the measurement of end-to-end priority and non-priority bulk-mail services. For the purpose of this standard, bulk mail services can include all types of addressed bulk mail including, but not limited to letter mail, direct mail, magazines and newspapers and encombrant-format mailings.
This European Standard relates to the measurement of bulk-mail services offered to businesses that have pick-ups at their offices or give their mail to postal service operators. If a third party agent acts for the postal operator, then the time the mail is handed over to the agent will form part of the measurement. Where a third party agent acts for the sending customer, the measurement will be from the point when mail is handed over to the postal operator.
This European Standard is of modular structure. It is designed to assess the service performance of postal operators for bulk mail services on the level of a single bulk mailing as defined by the postal customer or any aggregations thereof, including the performance of an individual customer / operator or the performance of a group of customers / operators or the performance at national level.
The standardized QoS measurement-method provides a uniform way for measuring the end-to-end transit time of postal items. Using a standardized measurement-method will ensure that the measurement will be done in an objective and equal way for all operators in accordance with the requirements of the Directive 97/67/EC and its amendments.
The end-to-end service measured may be provided by one operator or by a group of operators working either together in the same distribution chain or parallel in different distribution chains. The method for end-to-end measurement specified in this European Standard is not designed to provide results for the measurement of parts of the distribution chain.
This standard does not include other service performance indicators than those related to end-to-end transit time. In particular, this standard does not measure whether the timings of collections meet customers’ requirements.
The transit-time quality-of-service result will be expressed as percentage of mail delivered by, on or between expected dates. These dates can be defined absolute as calendar-days or relative to the date of induction. The transit time calculation rule will be in whole days.
This quality of service indicator does not measure the postal operator’s overall performance in a way, which provides direct comparison of postal service operators. This European Standard nevertheless provides minimum requirements for the comparability of end-to-end transit-time measurement results of specific bulk mailings.
This European Standard is not applicable for the measurement of end-to-end transit-times of single-piece mail services and hybrid mail, which require different measurement systems and methodologies (see, for example, EN 13850, Postal Services - Quality of Services - Measurement of the transit time of end-to-end services for single piece priority mail and first class mail. (...)

  • Standard
    123 pages
    English language
    sale 10% off
    e-Library read for
    1 day
CEN
EN 17837:2023(Main)
Postal Services - Parcel Delivery Environmental Footprint - Methodology for calculation and declaration of GHG emissions and air pollutants of parcel logistics delivery services
SIST EN 17837:2023

This document establishes a common methodology for the calculation, allocation and declaration of Greenhouse gases (GHGs) as well as air pollutant emissions related to any parcel delivery service.
It only covers a part of the entire retail value chain. The retail value chain usually consists of creating the product, storing the inventory, distributing the goods and making the product available for consumers.
This document includes only the distribution of goods but considers the entire value chain of the parcel transportation process flow, namely the collection and delivery rounds, the trunking and the operations due to processing and the physical handling of parcels. See Figure 1 below for a graphical illustration.

  • Standard
    81 pages
    English language
    sale 10% off
    e-Library read for
    1 day
CEN
EN ISO 19160-4:2023(Main)
Addressing - Part 4: International postal address components and template language (ISO 19160-4:2023)
SIST EN ISO 19160-4:2023

This document defines key terms for postal addressing, postal address components and constraints on their use.
Specifically, this document specifies postal address components organized into three hierarchical levels:
—    elements, such as organization name or postcode, which have well-defined conceptual meaning and are not themselves made up of subordinate components, though they can be sub-divided for technical purposes;
—    constructs, such as organization identification, which group elements into units form a logical portion of a postal address;
—    segments, such as addressee specification, which group related postal address constructs and/or postal address elements into units with a specific defined function.
This document also specifies a mechanism for the creation of sub-elements, which correspond to either sub-divisions of element content, such as door type or door indicator or to multiple occurrences and locations of elements in an address, such as levels of administrative regions.
This document does not specify the length of any component nor the value range of any component.
Moreover, this document specifies the codes to identify elements and sub-elements.
Further, this document specifies postal address rendering rules. This includes:
—    identification and ordering of output lines in a rendered address;
—    conditions for the selection of candidate lines;
—    the order and concatenation of postal address components;
—    required and optional components;
—    parameters to contextualize an address for rendering;
—    the formatting of the components, subject to constraints on the space available for that task.
Postal address rendering rules are represented in this document as a postal address template.
Finally, this document specifies language suitable for computer processing to formally express postal address templates.
This document does not cover the topic of data protection. Users of the document are nevertheless reminded that the storage and exchange of personal data are subject to legislation in many countries.

  • Standard
    74 pages
    English language
    sale 10% off
    e-Library read for
    1 day
CEN
CEN/TS 14826:2022(Main)
Postal services - Automatic identification of items - Two dimensional bar code symbol print quality specification for machine readable Digital Postage Marks
SIST-TS CEN/TS 14826:2022

This document:
- specifies a methodology for the measurement of defined print quality attributes of Digital Postage Marks in the form of two-dimensional bar code symbols on mail-pieces;
- defines methods for grading the results of these measurements and deriving an overall symbol quality grade as a guide to estimating the readability of the Digital Postage Marks;
- provides guidelines for printing and gives information on possible causes of deviation from high grades to assist users in taking appropriate corrective action;
- defines a test procedure for the assessment of printing systems for the production of Digital Postage Marks.
These provisions apply to the Digital Postage Mark blocks as they appear on fully produced mail items when remitted to postal operators, including the characteristics resulting from operations other than printing per se that affect their appearance to a mail processing system (covering, inserts into transparent window envelopes, affixed Digital Postage Mark labels).
This document does not define the qualification tests or sampling requirements necessary to determine the practical feasibility of any specific read rate.
Although this document is not intended for barcodes (other than Digital Postal Marks) which can be printed on mail pieces for item identification or additional services, a similar methodology can be applied.

  • Technical specification
    30 pages
    English language
    sale 10% off
    e-Library read for
    1 day
CEN
CEN/TR 17536:2020(Main)
Requirements for electronic advanced data (EAD) in postal operations, in particular compliant to security and customs requirements
SIST-TP CEN/TR 17536:2021

The scope will be defined during the preliminary stage.

  • Technical report
    93 pages
    English language
    sale 10% off
    e-Library read for
    1 day
CEN
CEN/TR 17535:2020(Main)
Requirements to connect, access, participate and further develop open global networks and systems, for postal operators and the wider postal sector players
SIST-TP CEN/TR 17535:2021

The scope will be defined during the preliminary stage.

  • Technical report
    53 pages
    English language
    sale 10% off
    e-Library read for
    1 day
CEN
CEN/TS 17523:2020(Main)
Postal services - Packaging for boxable items - Characteristics for packaging of small and light weight items to be delivered into the consumer’s letterbox
SIST-TS CEN/TS 17523:2020

This document covers physical properties and characteristics for the packaging for small and light weight postal items to be delivered into the consumer’s letterbox. It covers the main design features for the packaging of letterboxable postal items, notably the sizes and stacking as well as postal and environmental requirements.
This document is targeted to e-retailers and postal operators.

  • Technical specification
    16 pages
    English language
    sale 10% off
    e-Library read for
    1 day
CEN
CEN/TS 17073:2020/AC:2020(Corrigendum)
Postal services - Interfaces for cross border parcels
SIST-TS CEN/TS 17073:2020/AC:2020

2020-07-08 - TC - Correction of two formats in rows "Item identifier" and "Additional barcode" in Table 1

  • Corrigendum
    3 pages
    English language
    sale 10% off
    e-Library read for
    1 day
CEN
EN 13850:2020(Main)
Postal services - Quality of services - Measurement of the transit time of end-to-end services for single piece priority mail and first class mail
SIST EN 13850:2020

This European Standard specifies methods for measuring the end-to-end transit time of domestic and cross-border Single Piece Priority Mail (SPPM), collected, processed and delivered by postal service operators. It considers methods using representative end-to-end samples for all types of single piece priority mail services for addressed mail with defined transit-time service levels offered to the customer. This standard is applicable to the measurement of End-to-End priority mail services.
The standardized QoS-measurement method provides a uniform way for measuring the end-to-end transit time of postal items. Using a standardized measurement method will assure that the measurement will be done in an objective and equal way for all operators in accordance with the requirements of the Postal Directive 97/67/EC and its amendments.
This European Standard is mandatory and mainly used for performance measurement connected to requirements of the Universal Postal Service; domestic and international (UNEX).

  • Standard
    116 pages
    English language
    sale 10% off
    e-Library read for
    1 day
CEN
CEN/TS 17457:2020(Main)
Postal services - Digital, optional online connected, opening and closing systems for parcel receptacles for home use with free access for the delivery and collection operators and consumers
SIST-TS CEN/TS 17457:2020

The objective of this document is to define the framework for secure, trustworthy and user-friendly opening systems for parcel boxes for home use. Particular attention is given to facilitating secure electronic authentication of the delivery operator. This document exists considering the Standardization request M/548 from the European Commission and it aims to solve the lack of operability between parcel box manufacturers and delivery operators.
Therefore, this document describes the minimal requirements of a digital, optional online connected, opening and closing system for parcel boxes and prerequisites to create favourable conditions of interoperability between all market participants.
This document is designed to fit with solutions already on the market and define the good practices and pathway for future systems. It adopts an approach which is open to innovation. It is expected to be possible to achieve the necessary requirements through different technologies.
The systems of opening rights are intended to open parcel boxes as defined in CEN/TS 16819. However, the specification is extended to other receptacle solutions, in the frame of the home use (e.g. garage door, bags, etc.), when these receptacle solutions are compliant with the requirements of CEN/TS 16819 when the case allows.

  • Technical specification
    22 pages
    English language
    sale 10% off
    e-Library read for
    1 day