Facility Management - Part 1: Terms and definitions

This European standard gives relevant terms and definitions in the area of Facility Management. It also provides insight into the scope of Facility Management.

Facility Management - Teil 1: Begriffe

Diese Europäische Norm enthält die für das Gebiet des Facility Managements geltenden Begriffe. Sie gibt außerdem Einblick in den Anwendungsbereich des Facility Managements.

Facilities management - Partie 1 : Termes et définitions

Upravljanje objektov in storitev - 1. del: Izrazi in definicije

General Information

Status
Withdrawn
Publication Date
24-Oct-2006
Withdrawal Date
15-May-2018
Current Stage
9960 - Withdrawal effective - Withdrawal
Completion Date
16-May-2018

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Standard
EN 15221-1:2007
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Standards Content (Sample)

2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.Facility Management - Part 1: Terms and definitionsUpravljanje objektov in storitev - 1. del: Izrazi in definicijeFacilities management - Partie 1 : Termes et définitionsFacility Management - Teil 1: BegriffeTa slovenski standard je istoveten z:EN 15221-1:2006SIST EN 15221-1:2007en91.040.01Stavbe na splošnoBuildings in general03.080.99Druge storitveOther services01.040.03Storitve. Organizacija podjetja, vodenje in kakovost. Uprava. Transport. Sociologija. (Slovarji)Services. Company organization, management and quality. Administration. Transport. Sociology. (Vocabularies)ICS:SLOVENSKI

STANDARDSIST EN 15221-1:200701-januar-2007

EUROPEAN STANDARDNORME EUROPÉENNEEUROPÄISCHE NORMEN 15221-1October 2006ICS 01.040.03; 91.040.01; 01.040.91; 03.080.99 English VersionFacility Management - Part 1: Terms and definitionsFacilities management - Partie 1 : Termes et définitionsFacility Management - Teil 1: BegriffeThis European Standard was approved by CEN on 18 September 2006.CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this EuropeanStandard the status of a national standard without any alteration. Up-to-date lists and bibliographical references concerning such nationalstandards may be obtained on application to the Central Secretariat or to any CEN member.This European Standard exists in three official versions (English, French, German). A version in any other language made by translationunder the responsibility of a CEN member into its own language and notified to the Central Secretariat has the same status as the officialversions.CEN members are the national standards bodies of Austria, Belgium, Cyprus, Czech Republic, Denmark, Estonia, Finland, France,Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania,Slovakia, Slovenia, Spain, Sweden, Switzerland and United Kingdom.EUROPEAN COMMITTEE FOR STANDARDIZATIONCOMITÉ EUROPÉEN DE NORMALISATIONEUROPÄISCHES KOMITEE FÜR NORMUNGManagement Centre: rue de Stassart, 36

B-1050 Brussels© 2006 CENAll rights of exploitation in any form and by any means reservedworldwide for CEN national Members.Ref. No. EN 15221-1:2006: E

EN 15221-1:2006 (E) 2 Contents

Page Foreword..............................................................................................................................................................3 Introduction.........................................................................................................................................................4 1 Scope......................................................................................................................................................5 2 Terms and definitions...........................................................................................................................5 3 Scope of Facility Management.............................................................................................................7 Annex A (informative)

Facility Management model.......................................................................................8 A.1 General....................................................................................................................................................8 A.2 Organisation...........................................................................................................................................8 A.3 Demand and supply...............................................................................................................................9 A.4 Levels of interaction (strategic, tactical, operational).......................................................................9 A.5 Conclusion...........................................................................................................................................10 Annex B (informative)

Scope of Facility Management.................................................................................11 B.1 General..................................................................................................................................................11 B.2 Space & Infrastructure........................................................................................................................12 B.3 People & Organisation........................................................................................................................14

EN 15221-1:2006 (E) 3 Foreword This document (EN 15221-1:2006) has been prepared by Technical Committee CEN/TC 348 “Facility Management”, the secretariat of which is held by NEN. This European Standard shall be given the status of a national standard, either by publication of an identical text or by endorsement, at the latest by April 2007, and conflicting national standards shall be withdrawn at the latest by April 2007 According to the CEN/CENELEC Internal Regulations, the national standards organizations of the following countries are bound to implement this European Standard: Austria, Belgium, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and United Kingdom.

EN 15221-1:2006 (E) 4 Introduction Facility Management is developing in various European countries. Driven by certain historical and cultural circumstances, organisations and business areas have built different understandings and approaches. In general, all organisations, whether public or private, use buildings, assets and services (facility services) to support their primary activities. By coordinating these assets and services, using management skills and handling many changes in the organisation’s environment, Facility Management influences its ability to act proactively and meet all its requirements. This is also done to optimize the costs and performance of assets and services. The main benefits of Facility Management approaches in organisations are: – Clear and transparent communication between the demand side and the supply side by dedicating persons as single points of contact for all services, which are defined in a Facility Management agreement. – Most effective use of synergies amongst different services, which will help to improve performance and reduce costs of an organisation. – Simple and manageable concept of internal and external responsibilities for services, based on strategic decisions, which leads to systematic insourcing or outsourcing procedures. – Reduction of conflicts between internal and external service providers. – Integration and coordination of all required support services. – Transparent knowledge and information on service levels and costs, which can be clearly communicated to the end users. – Improvement of an organisation sustainability by implementing a life cycle analysis for the facilities. The market of Facility Management (internal and external) in Europe with an estimated volume of several hundred billion Euros clearly shows that this field needs to be defined and described more clearly. Optimization of Facility Management requires a broad and clear understanding of the interdependencies of the organisation’s processes and Facility Management processes. In order to have a common language, this standard aims to describe the basic functions of Facility Management and defines the relevant terms, which are needed to understand the context. The purpose of this European standard is to define the terms in the area of Facility Management in order to:

– Improve communication between stakeholders. – Improve effectiveness of primary activities and Facility Management processes, as well as the quality of their output. – Develop tools and systems. This European standard is a lead document in terms of standards in Facility Management that other initiatives should follow. Initiatives for other standards, guidelines and technical specifications cannot be made without reference to this lead document.

For better understanding of the terms and definitions used in this document, it is recommended to read the model and explanation in Annex A first. The Facility Management model is derived from several existing and highly developed solutions thus should not describe a status quo. The principles of developing the Facility Management model are also to keep it as simple as possible and also be adaptable to other specific tasks of organisations.

EN 15221-1:2006 (E) 5 1 Scope This European standard gives relevant terms and definitions in the area of Facility Management. It also provides insight into the scope of Facility Management. 2 Terms and definitions

For the purposes of this European Standard, the following terms and definitions apply.

NOTE More Facility Management related terms are defined in the specific Facility Management standards. In case of discrepancies this document is the ruling document. 2.1 benchmarking process of measuring performance (including price) of facility services and comparing the results internally and/or externally 2.2 client organisation that procures facility services by means of a Facility Management agreement NOTE The client acts on a strategic level and has a general and/or key function in all stages of the relationship with the service provider. The customer specifies the facility services. 2.3 customer organisational unit that specifies and orders the delivery of facility services within the terms and conditions of a Facility Management agreement NOTE The customer acts on a tactical level. 2.4 end user person receiving facility services

NOTE A visitor could also be an end user.

2.5 facilities management facility management integration of processes within an organisation to maintain and develop the agreed services which support and improve the effectiveness of its primary activities 2.6 facility tangible asset that supports an organisation

2.7 facility management agreement written or oral agreement stating the terms and conditions for provision of facility services between a client and an internal or external service provider

2.8 facility management contract legally binding Facility Management agreement between different legal entities

EN 15221-1:2006 (E) 6 2.9 facility management contractor organisation that contracts to provide facility services and is the accountable for contract performance 2.10 facility management service provider organisation that provides the client with a cohesive range of facility services within the terms and conditions of a Facility Management agreement

NOTE A Facility Management service provider can be internal or external to the client.

2.11 facility service support provision to the primary activities of an organisation, delivered by an internal or external provider NOTE Facility services are services related to Space & Infrastructure and to People & Organisation. 2.12 integrated facility services set of facility services that interact with each other 2.13 key performance indicator (KPI) measure that provides essential information about the performance of facility services delivery 2.14 primary activities activities that constitute the distinctive and indispensable competencies of an organisation in its value chain

NOTE The distinction between the primary activities and support services is decided by each organisation individually; this distinction has to be continuously updated. 2.15 service level agreement (SLA) agreement between the client or customer and the service provider on performance, measurement and conditions of services delivery NOTE A Facility Management agreement consists of general clauses, applicable to the whole agreement, and SLA specific clauses, only applicable to a facility service. In a Facility Management agreement several SLAs are included. 2.16 service provider organisation that is responsible for the delivery of one or more facility services NOTE A service provider can be internal or external to the client's organisation.

2.17 supplier provider of a facility service or a product
EN 15221-1:2006 (E) 7 3 Scope of Facility Management

Facility Management covers and integrates a very broad scope of processes, services, activ

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