Ergonomics of human-system interaction - Part 110: Interaction principles (ISO 9241-110:2020)

This document describes principles for interaction between a user and a system that are formulated in general terms (i.e. independent of situations of use, application, environment or technology). This document provides a framework for applying those interaction principles and the general design recommendations for interactive systems.
While this document is applicable to all types of interactive systems, it does not cover the specifics of every application domain (e.g. safety critical systems, collaborative work, artificial intelligence features).
It is intended for the following audiences:
—     analysts of requirements (including market requirements, user requirements, and system requirements);
—     designers of user interface development tools and style guides to be used by user interface designers and developers;
—     designers of user interfaces who will apply the guidance during the design activities (either directly, based on training, or by using tools and style guides which incorporate the guidance);
—     developers who will apply the guidance during the development process;
—     evaluators who are responsible for ensuring that products meet the general design recommendations contained in this document;
—     buyers who will reference this document in contracts during product procurement.
This document focuses on interaction principles related to the design of interactions between user and interactive system. ISO 9241-112 provides further guidance on the presentation of information.
This document does not consider any other aspect of design such as marketing, aesthetics and corporate identity.

Ergonomie der Mensch-System-Interaktion - Teil 110: Interaktionsprinzipien (ISO 9241-110:2020)

Dieses Dokument beschreibt Interaktionsprinzipien zwischen einem Benutzer und einem System in allgemeiner Form (d. h. unabhängig von Benutzungssituationen, Anwendung, Umgebung oder Technik). Dieses Dokument stellt einen Rahmen bereit für die Anwendung dieser Interaktionsprinzipien und der allgemeinen Gestaltungsempfehlungen für interaktive Systeme.
Während dieses Dokument auf alle Arten von interaktiven Systemen anwendbar ist, deckt es nicht die Besonderheiten jedes einzelnen Anwendungsgebiets ab (z. B. sicherheitskritische Systeme, Gruppenarbeit, KI Funktionen).
Dieses Dokument ist für die folgenden Zielgruppen gedacht:
- Anforderungsanalysten (u. a. für Marktanforderungen, Nutzungsanforderungen und System-anforderungen);
- Designer von Entwicklungswerkzeugen für Benutzungsschnittstellen und von Styleguides (Empfehlungen und Gestaltungsrichtlinien), damit diese von Designern von Benutzungsschnittstellen und Entwicklern verwendet werden;
- Designern von Benutzungsschnittstellen, die die Empfehlungen im Rahmen von Gestaltungsaktivitäten anwenden (entweder direkt, auf der Grundlage von Schulungen oder durch die Verwendung von Werkzeugen und Styleguides, die die Empfehlungen beinhalten);
- Entwickler, die die Empfehlungen während des Entwicklungsprozesses anwenden;
- Bewerter, die dafür verantwortlich sind sicherzustellen, dass das Produkt den allgemeinen Gestaltungsempfehlungen dieses Dokumentes entspricht;
- Käufer, die sich in Verträgen bei der Produktbeschaffung auf dieses Dokument beziehen.
Dieses Dokument fokussiert auf Interaktionsprinzipien, die sich auf die Gestaltung von Interaktionen zwischen Benutzer und interaktivem System beziehen. ISO 9241 112 enthält weitere Empfehlungen zu Grundsätzen der Informationsdarstellung.
Dieses Dokument betrachtet nicht solche Aspekte der Gestaltung wie Marketing, Ästhetik oder Corporate Identity.

Ergonomie de l'interaction homme-système - Partie 110: Principes d’interaction (ISO 9241-110:2020)

Le présent document décrit les principes d'interaction entre un utilisateur et un système, énoncés en termes généraux (c'est-à-dire indépendamment des situations d'utilisation, de l'application, de l'environnement ou de la technologie). Le présent document fournit un cadre pour l'application de ces principes d'interaction et des recommandations générales de conception pour les systèmes interactifs.
Bien que le présent document soit applicable à tous les types de systèmes interactifs, il ne couvre pas les spécificités de tous les domaines d'application (par exemple les systèmes critiques pour la sécurité, le travail collaboratif, les fonctions d'intelligence artificielle).
Il est destiné aux publics suivants:
—          les analystes des besoins (y compris les besoins du marché, les exigences des utilisateurs et les exigences des systèmes);
—          les concepteurs d'outils de développement d'interfaces utilisateur et de guides de style destinés à être utilisés par les concepteurs et les développeurs d'interfaces utilisateur;
—          les concepteurs d'interfaces utilisateur qui appliqueront les recommandations lors des activités de conception (soit directement, sur la base d'une formation, soit en utilisant des outils et des guides de style qui intègrent les recommandations);
—          les développeurs qui appliqueront les recommandations au cours du processus de développement;
—          les évaluateurs qui sont tenus de s'assurer que les produits sont conformes aux recommandations générales de conception contenues dans le présent document;
—          les acheteurs qui se réfèreront au présent document dans les contrats lors de l'achat du produit.
Le présent document est centré sur les principes d'interaction associés à la conception des interactions entre l'utilisateur et le système interactif. L'ISO 9241-112 fournit des recommandations supplémentaires relatives à la présentation de l'information.
Le présent document ne tient compte d'aucun autre aspect de la conception tel que le marketing, l'esthétique et l'image de marque.

Ergonomija medsebojnega vpliva človek-sistem - 110. del: Načela medsebojnega delovanja (ISO 9241-110:2020)

General Information

Status
Published
Publication Date
09-Jun-2020
Withdrawal Date
30-Dec-2020
Current Stage
6060 - Definitive text made available (DAV) - Publishing
Start Date
10-Jun-2020
Completion Date
10-Jun-2020

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SLOVENSKI STANDARD
SIST EN ISO 9241-110:2020
01-december-2020
Nadomešča:
SIST EN ISO 9241-110:2007
Ergonomija medsebojnega vpliva človek-sistem - 110. del: Načela medsebojnega
delovanja (ISO 9241-110:2020)
Ergonomics of human-system interaction - Part 110: Interaction principles (ISO 9241-
110:2020)
Ergonomie der Mensch-System-Interaktion - Teil 110: Interaktionsprinzipien (ISO 9241-
110:2020)
Ergonomie de l'interaction homme-système - Partie 110: Titre manque (ISO 9241-
110:2020)
Ta slovenski standard je istoveten z: EN ISO 9241-110:2020
ICS:
13.180 Ergonomija Ergonomics
SIST EN ISO 9241-110:2020 de
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.

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SIST EN ISO 9241-110:2020

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SIST EN ISO 9241-110:2020


EN ISO 9241-110
EUROPEAN STANDARD

NORME EUROPÉENNE

June 2020
EUROPÄISCHE NORM
ICS 13.180 Supersedes EN ISO 9241-110:2006
English Version

Ergonomics of human-system interaction - Part 110:
Interaction principles (ISO 9241-110:2020)
Ergonomie de l'interaction homme-système - Partie Ergonomie der Mensch-System-Interaktion - Teil 110:
110: Principes d'interaction (ISO 9241-110:2020) Interaktionsprinzipien (ISO 9241-110:2020)
This European Standard was approved by CEN on 23 May 2020.

CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this
European Standard the status of a national standard without any alteration. Up-to-date lists and bibliographical references
concerning such national standards may be obtained on application to the CEN-CENELEC Management Centre or to any CEN
member.

This European Standard exists in three official versions (English, French, German). A version in any other language made by
translation under the responsibility of a CEN member into its own language and notified to the CEN-CENELEC Management
Centre has the same status as the official versions.

CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia,
Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway,
Poland, Portugal, Republic of North Macedonia, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and
United Kingdom.





EUROPEAN COMMITTEE FOR STANDARDIZATION
COMITÉ EUROPÉEN DE NORMALISATION

EUROPÄISCHES KOMITEE FÜR NORMUNG

CEN-CENELEC Management Centre: Rue de la Science 23, B-1040 Brussels
© 2020 CEN All rights of exploitation in any form and by any means reserved Ref. No. EN ISO 9241-110:2020 E
worldwide for CEN national Members.

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SIST EN ISO 9241-110:2020
EN ISO 9241-110:2020 (E)
Contents Page
European foreword . 3

2

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SIST EN ISO 9241-110:2020
EN ISO 9241-110:2020 (E)
European foreword
This document (EN ISO 9241-110:2020) has been prepared by Technical Committee ISO/TC 159
"Ergonomics" in collaboration with Technical Committee CEN/TC 122 “Ergonomics” the secretariat of
which is held by DIN.
This European Standard shall be given the status of a national standard, either by publication of an
identical text or by endorsement, at the latest by December 2020, and conflicting national standards
shall be withdrawn at the latest by December 2020.
Attention is drawn to the possibility that some of the elements of this document may be the subject of
patent rights. CEN shall not be held responsible for identifying any or all such patent rights.
This document supersedes EN ISO 9241-110:2006.
According to the CEN-CENELEC Internal Regulations, the national standards organizations of the
following countries are bound to implement this European Standard: Austria, Belgium, Bulgaria,
Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland,
Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Republic of
North Macedonia, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and the
United Kingdom.
Endorsement notice
The text of ISO 9241-110:2020 has been approved by CEN as EN ISO 9241-110:2020 without any
modification.


3

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SIST EN ISO 9241-110:2020

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SIST EN ISO 9241-110:2020
INTERNATIONAL ISO
STANDARD 9241-110
Second edition
2020-05
Ergonomics of human-system
interaction —
Part 110:
Interaction principles
Ergonomie de l'interaction homme-système —
Partie 110: Principes d’interaction
Refer
...

SLOVENSKI STANDARD
oSIST prEN ISO 9241-110:2019
01-september-2019
Ergonomija medsebojnega vpliva človek-sistem - 110. del: Načela medsebojnega
delovanja (ISO/DIS 9241-110:2019)
Ergonomics of human-system interaction - Part 110: Interaction principles (ISO/DIS 9241
-110:2019)
Ergonomie der Mensch-System-Interaktion - Teil 110: Interaktionsprinzipien (ISO/DIS
9241-110:2019)
Ergonomie de l'interaction homme-système - Partie 110: Titre manque (ISO/DIS 9241-
110:2019)
Ta slovenski standard je istoveten z: prEN ISO 9241-110
ICS:
13.180 Ergonomija Ergonomics
oSIST prEN ISO 9241-110:2019 de
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.

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oSIST prEN ISO 9241-110:2019

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oSIST prEN ISO 9241-110:2019
DRAFT INTERNATIONAL STANDARD
ISO/DIS 9241-110
ISO/TC 159/SC 4 Secretariat: BSI
Voting begins on: Voting terminates on:
2019-07-23 2019-10-15
Ergonomics of human-system interaction —
Part 110:
Interaction principles
ICS: 13.180
THIS DOCUMENT IS A DRAFT CIRCULATED
This document is circulated as received from the committee secretariat.
FOR COMMENT AND APPROVAL. IT IS
THEREFORE SUBJECT TO CHANGE AND MAY
NOT BE REFERRED TO AS AN INTERNATIONAL
STANDARD UNTIL PUBLISHED AS SUCH.
IN ADDITION TO THEIR EVALUATION AS
ISO/CEN PARALLEL PROCESSING
BEING ACCEPTABLE FOR INDUSTRIAL,
TECHNOLOGICAL, COMMERCIAL AND
USER PURPOSES, DRAFT INTERNATIONAL
STANDARDS MAY ON OCCASION HAVE TO
BE CONSIDERED IN THE LIGHT OF THEIR
POTENTIAL TO BECOME STANDARDS TO
WHICH REFERENCE MAY BE MADE IN
Reference number
NATIONAL REGULATIONS.
ISO/DIS 9241-110:2019(E)
RECIPIENTS OF THIS DRAFT ARE INVITED
TO SUBMIT, WITH THEIR COMMENTS,
NOTIFICATION OF ANY RELEVANT PATENT
RIGHTS OF WHICH THEY ARE AWARE AND TO
©
PROVIDE SUPPORTING DOCUMENTATION. ISO 2019

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oSIST prEN ISO 9241-110:2019
ISO/DIS 9241-110:2019(E)

COPYRIGHT PROTECTED DOCUMENT
© ISO 2019
All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may
be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting
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ii © ISO 2019 – All rights reserved

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oSIST prEN ISO 9241-110:2019
ISO/DIS 9241-110:2019(E)

Contents Page
Foreword .iv
Introduction .v
1 Scope . 1
2 Normative References . 1
3 Terms and Definitions . 1
4 Introduction to the interaction principles . 4
4.1 Overview . 4
4.2 Coverage of this set of interaction principles and general design recommendations. 4
4.3 Use of the interaction principles in human-centred design . 5
4.4 How the interaction principles contribute to usability . 5
4.5 Relationships between interaction principles . 5
4.6 Framework for using this document .
...

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