EN ISO 14063:2010
(Main)Environmental management - Environmental communication - Guidelines and examples (ISO 14063:2006)
Environmental management - Environmental communication - Guidelines and examples (ISO 14063:2006)
ISO 14063:2006 gives guidance to an organization on general principles, policy, strategy and activities relating to both internal and external environmental communication. It utilizes proven and well-established approaches for communication, adapted to the specific conditions that exist in environmental communication. It is applicable to all organizations regardless of their size, type, location, structure, activities, products and services, and whether or not they have an environmental management system in place.
ISO 14063:2006 is not intended for use as a specification standard for certification or registration purposes or for the establishment of any other environmental management system conformity requirements. It can be used in combination with any of the ISO 14000 series of standards, or on its own.
Umweltmanagement - Umweltkommunikation - Anleitungen und Beispiele (ISO 14063:2006)
Diese Internationale Norm bietet einer Organisation Anleitungen zu den allgemeinen Grundsätzen, zur Politik und Strategie und zu Tätigkeiten sowohl für die interne als auch für die externe Umweltkommunikation. Diese Norm nutzt bewährte und gängige Kommunikationsmethoden, die an die spezifischen Gegebenheiten der Umweltkommunikation angepasst wurden. Die Norm kann von allen Organisationen unabhängig von deren Größe, Typ, Standort, Struktur, Tätigkeiten, Produkten und Dienstleistungen, mit oder ohne etabliertes Umweltmanagementsystem, angewendet werden.
Diese Internationale Norm ist nicht zur Anwendung als Spezifikationsnorm zum Zweck der Zertifizierung oder Registrierung oder der Festsetzung von Anforderungskriterien für andere Umweltmanagementsysteme vorgesehen. Die Norm darf allein für sich oder in Kombination mit anderen Normen der Normenreihe ISO 14000 angewendet werden.
ANMERKUNG 1 Eine Referenztabelle zu der Normenreihe ISO 14000 ist in Anhang A angeführt.
ANMERKUNG 2 ISO 14020, ISO 14021, ISO 14024 und ISO 14025 stellen spezielle Instrumente und Anleitungen für die Umweltkommunikation in Bezug auf Produktkennzeichnungen und -deklarationen zur Verfügung.
Management environnemental - Communication environnementale - Lignes directrices et exemples (ISO 14063:2006)
L'ISO 14063:2006 fournit des lignes directrices à un organisme sur les principes généraux, la politique, la stratégie et les activités liées à la communication environnementale interne et externe. Elle utilise des méthodes de communication éprouvées et bien établies, adaptées aux conditions spécifiques existant dans la communication environnementale. Elle s'applique à tous les organismes, quels que soient leur taille, leur type, leur localisation, leur structure, leurs activités, leurs produits et services et qu'ils aient ou non un système de management environnemental en place.
L'ISO 14063:2006 n'a pas pour objet d'être utilisée comme une norme de spécification à des fins de certification ou d'enregistrement, ni pour l'établissement d'autres exigences de conformité en matière de système de management environnemental. Elle peut être utilisée seule ou conjointement avec toute autre norme de la série ISO 14000.
Ravnanje z okoljem - Okoljsko komuniciranje - Smernice in primeri (ISO 14063:2006)
Ta mednarodni standard podaja vodilo organizacijam o splošnih načelih, politiki, strategiji in dejavnostih, povezanih z notranjim in zunanjim okoljskim komuniciranjem. Uporablja dokazane in uveljavljene pristope komuniciranja, prilagojene posebnim pogojem, ki obstajajo v okoljskem komuniciranju. Velja za vse organizacije, ne glede na njihovo velikost, vrsto, lokacijo, strukturo, dejavnosti, proizvode in storitve ter ne glede na to, ali imajo vzpostavljen sistem ravnanja z okoljem. Ta mednarodni standard se ne uporablja kot specifikacijski standard za certificiranje ali registracijo ali za vzpostavljanje drugih zahtev za skladnost sistema ravnanja z okoljem. Lahko se uporablja v kombinaciji s katerim koli drugim standardom serije ISO 14000 ali samostojno.
General Information
Relations
Standards Content (Sample)
SLOVENSKI STANDARD
01-december-2010
Ravnanje z okoljem - Okoljsko komuniciranje - Smernice in primeri (ISO
14063:2006)
Environmental management - Environmental communication - Guidelines and examples
(ISO 14063:2006)
Umweltmanagement - Umweltkommunikation - Anleitungen und Beispiele (ISO
14063:2006)
Management environnemental - Communication environnementale - Lignes directrices et
exemples (ISO 14063:2006)
Ta slovenski standard je istoveten z: EN ISO 14063:2010
ICS:
13.020.10 Ravnanje z okoljem Environmental management
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.
EUROPEAN STANDARD
EN ISO 14063
NORME EUROPÉENNE
EUROPÄISCHE NORM
May 2010
ICS 13.020.10
English Version
Environmental management - Environmental communication -
Guidelines and examples (ISO 14063:2006)
Management environnemental - Communication Umweltmanagement - Umweltkommunikation - Anleitungen
environnementale - Lignes directrices et exemples (ISO und Beispiele (ISO 14063:2006)
14063:2006)
This European Standard was approved by CEN on 30 April 2010.
CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this European
Standard the status of a national standard without any alteration. Up-to-date lists and bibliographical references concerning such national
standards may be obtained on application to the CEN Management Centre or to any CEN member.
This European Standard exists in three official versions (English, French, German). A version in any other language made by translation
under the responsibility of a CEN member into its own language and notified to the CEN Management Centre has the same status as the
official versions.
CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia,
Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland,
Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and United Kingdom.
EUROPEAN COMMITTEE FOR STANDARDIZATION
COMITÉ EUROPÉEN DE NORMALISATION
EUROPÄISCHES KOMITEE FÜR NORMUNG
Management Centre: Avenue Marnix 17, B-1000 Brussels
© 2010 CEN All rights of exploitation in any form and by any means reserved Ref. No. EN ISO 14063:2010: E
worldwide for CEN national Members.
Contents Page
Foreword .3
Foreword
The text of ISO 14063:2006 has been prepared by Technical Committee ISO/TC 207 “Environmental
management” of the International Organization for Standardization (ISO) and has been taken over as EN ISO
14063:2010.
This European Standard shall be given the status of a national standard, either by publication of an identical
text or by endorsement, at the latest by November 2010, and conflicting national standards shall be withdrawn
at the latest by November 2010.
Attention is drawn to the possibility that some of the elements of this document may be the subject of patent
rights. CEN [and/or CENELEC] shall not be held responsible for identifying any or all such patent rights.
According to the CEN/CENELEC Internal Regulations, the national standards organizations of the following
countries are bound to implement this European Standard: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech
Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia,
Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain,
Sweden, Switzerland and the United Kingdom.
Endorsement notice
The text of ISO 14063:2006 has been approved by CEN as a EN ISO 14063:2010 without any modification.
INTERNATIONAL ISO
STANDARD 14063
First edition
2006-08-01
Environmental management —
Environmental communication —
Guidelines and examples
Management environnemental — Communication environnementale —
Lignes directrices et exemples
Reference number
ISO 14063:2006(E)
©
ISO 2006
ISO 14063:2006(E)
PDF disclaimer
This PDF file may contain embedded typefaces. In accordance with Adobe's licensing policy, this file may be printed or viewed but shall
not be edited unless the typefaces which are embedded are licensed to and installed on the computer performing the editing. In
downloading this file, parties accept therein the responsibility of not infringing Adobe's licensing policy. The ISO Central Secretariat
accepts no liability in this area.
Adobe is a trademark of Adobe Systems Incorporated.
Details of the software products used to create this PDF file can be found in the General Info relative to the file; the PDF-creation
parameters were optimized for printing. Every care has been taken to ensure that the file is suitable for use by ISO member bodies. In the
unlikely event that a problem relating to it is found, please inform the Central Secretariat at the address given below.
All rights reserved. Unless otherwise specified, no part of this publication may be reproduced or utilized in any form or by any means,
electronic or mechanical, including photocopying and microfilm, without permission in writing from either ISO at the address below or
ISO's member body in the country of the requester.
ISO copyright office
Case postale 56 CH-1211 Geneva 20
Tel. + 41 22 749 01 11
Fax + 41 22 749 09 47
E-mail copyright@iso.org
Web www.iso.org
Published in Switzerland
©
ii ISO 2006 – All rights reserved
ISO 14063:2006(E)
Contents Page
1 Scope . 1
2 Terms and definitions . 1
3 Principles of environmental communication . 2
3.1 General . 2
3.2 Principles . 2
4 Environmental communication policy . 3
4.1 Management commitment . 3
4.2 Developing the policy . 3
5 Environmental communication strategy . 4
5.1 General considerations . 4
5.2 Establishing environmental communication objectives . 4
5.3 Identifying interested parties . 5
5.4 Considering resource issues . 6
6 Environmental communication activities . 6
6.1 Planning an environmental communication activity . 6
6.2 Selecting environmental communication content, approaches and tools . 11
6.3 Performing an environmental communication activity . 19
6.4 Evaluating environmental communication . 21
6.5 Conducting management review and planning revisions . 22
Annex A (informative) Reference table within the ISO 14000 series . 23
Bibliography . 26
©
ISO 2006 – All rights reserved iii
ISO 14063:2006(E)
Foreword
ISO (the International Organization for Standardization) is a worldwide federation of national standards bodies
(ISO member bodies). The work of preparing International Standards is normally carried out through ISO
technical committees. Each member body interested in a subject for which a technical committee has been
established has the right to be represented on that committee. International organizations, governmental and
non-governmental, in liaison with ISO, also take part in the work. ISO collaborates closely with the International
Electrotechnical Commission (IEC) on all matters of electrotechnical standardization.
International Standards are drafted in accordance with the rules given in the ISO/IEC Directives, Part 2.
The main task of technical committees is to prepare International Standards. Draft International Standards
adopted by the technical committees are circulated to the member bodies for voting. Publication as an
International Standard requires approval by at least 75 % of the member bodies casting a vote.
Attention is drawn to the possibility that some of the elements of this document may be the subject of patent
rights. ISO shall not be held responsible for identifying any or all such patent rights.
ISO 14063 was prepared by Technical Committee ISO/TC 207, Environmental management.
©
iv ISO 2006 – All rights reserved
ISO 14063:2006(E)
Introduction
0.1 Over the past two decades, communication on environmental values, actions and performance has
become an essential activity of organizations, because of increased public concern and interest, and
governmental activities related to the environment. Organizations all over the world are increasingly confronted
with the need to express their views, and present and explain the environmental implications of their activities,
products and services. There is also a growing need to listen to interested parties, and incorporate their views
and requirements as part of environmental communication.
Organizations have a need to obtain and provide information about and respond to environmental issues,
concerns and programmes. This is influenced by factors such as the organization's geographic location and
distribution, size and types of activities. Motivations for communication can include the following:
— the interest of the organization to share information on its environmental practices;
— a request for information by employees or investors, a government agency, a community group, a customer
or supplier, or any other interested party;
— the need to discuss with interested parties, especially with target groups, a proposed action of the
organization, such as expansion of an existing facility, or siting of a new facility, or the introduction of a new
product or service;
— environmental risk management;
— a regulatory requirement;
— response to complaints from interested parties;
— the increasing importance of addressing environmental issues.
Environmental communication is the process of sharing information to build trust, credibility and partnerships, to
raise awareness, and to use in decision making. The processes used and the content of environmental
communication will vary with the objectives and circumstances of the organization and should be built on
substantive information.
0.2 Environmental communication is broader than environmental reporting. It has many purposes and takes
many forms. Environmental communication can be ad hoc or planned. An example of ad hoc communication
occurs when a facility manager attends a community event and answers questions. Planned communication
can cover the range from limited to full participation of interested parties as shown below.
a) One-way communication occurs when the organization distributes information, for example when an
organization issues an environmental report with no opportunity for questions or discussion.
b) Two-way communication occurs with an exchange of information and ideas among the organization and
interested parties.
c) In participatory decision-making, including effective feedback that affects the organization and/or the local
community, an organization collaborates with interested parties.
0.3 Engagement with interested parties provides an opportunity for an organization to learn their issues and
concerns; it can lead to knowledge being gained by both sides and can influence opinions and perceptions.
When properly done, any particular approach can be successful and satisfy the needs of the organization and
interested parties. In some cases, understanding the communication pattern/behaviour of each interested party
(or target group) is also important in environmental communications. The most effective environmental
communication process involves ongoing contact by the organization with internal and external interested
parties, as part of the organization’s overall communications strategy.
©
ISO 2006 – All rights reserved v
ISO 14063:2006(E)
Figure 1 shows the interrelationships and flow of environmental communication.
NOTE 1 Titles in bold and numbered refer to the clauses in this International Standard.
NOTE 2 Dotted line arrows indicate the environmental communication system relationship with other elements of the
organization; full arrows indica
...
Questions, Comments and Discussion
Ask us and Technical Secretary will try to provide an answer. You can facilitate discussion about the standard in here.