EN ISO 14063:2020

Environmental management - Environmental communication - Guidelines and examples (ISO 14063:2020)

This document gives guidelines to organizations for general principles, policy, strategy and activities relating to both internal and external environmental communication. It uses proven and well-established approaches for communication, adapted to the specific conditions that exist in environmental communication.
It is applicable to all organizations regardless of their size, type, location, structure, activities, products and services, and whether or not they have an environmental management system in place.
It can be used in combination with any of the ISO 14000 family of standards, or on its own.
NOTE 1  A reference table to the ISO 14000 family is provided in Annex A.
NOTE 2  ISO 14020, ISO 14021, ISO 14024, ISO 14025 and ISO 14026 provide specific environmental communication tools and guidance relating to product labels and declarations.

Umweltmanagement - Umweltkommunikation - Leitlinien und Beispiele (ISO 14063:2020)

Dieses Dokument bietet Organisationen Leitlinien zu den allgemeinen Grundsätzen, zur Politik und Strategie und zu Tätigkeiten im Zusammenhang mit sowohl interner als auch externer Umweltkommunikation. Es nutzt bewährte und gängige Kommunikationsmethoden, die an die spezifischen Gegebenheiten der Umweltkommunikation angepasst wurden.
Es kann von allen Organisationen unabhängig von deren Größe, Typ, Standort, Struktur, Tätigkeiten, Produkten und Dienstleistungen, mit oder ohne etabliertes Umweltmanagementsystem, angewendet werden.
Es kann allein für sich oder in Kombination mit anderen Normen der Normenfamilie ISO 14000 angewendet werden.
ANMERKUNG 1 Eine Referenztabelle zu der Normenfamilie ISO 14000 ist in Anhang A angeführt.
ANMERKUNG 2 ISO 14020, ISO 14021, ISO 14024, ISO 14025 und ISO 14026 stellen spezielle Instrumente und Anleitungen für die Umweltkommunikation in Bezug auf Produktkennzeichnungen und  deklarationen zur Verfügung.

Management environnemental - Communication environnementale - Lignes directrices et exemples (ISO 14063:2020)

Le présent document fournit à des organismes des lignes directrices relatives aux principes généraux, à la politique, à la stratégie et aux activités liées à la communication environnementale interne et externe. Il utilise des méthodes de communication éprouvées et bien établies, adaptées aux conditions spécifiques existant dans la communication environnementale.
Il sʼapplique à tous les organismes, quels que soient leur taille, leur type, leur localisation, leur structure, leurs activités, leurs produits et services et quʼils aient ou non un système de management environnemental en place.
Il peut être utilisé seul ou conjointement avec toute autre norme de la famille de normes ISO 14000.
NOTE 1    LʼAnnexe A fournit un tableau de référence à la famille de normes ISO 14000.
NOTE 2    L'ISO 14020, l'ISO 14021, l'ISO 14024, l'ISO 14025 et l'ISO 14026 fournissent des outils et des lignes directrices spécifiques de la communication environnementale en ce qui concerne les étiquettes de produit et les déclarations.

Ravnanje z okoljem - Okoljsko komuniciranje - Smernice in primeri (ISO 14063:2020)

General Information

• Status: Published
• Publication Date: 14-Apr-2020
• Withdrawal Date: 30-Oct-2020
• ICS: 13.020.10 - Environmental management
• Technical Committee: CEN/SS S26 - Environmental Management
• Drafting Committee: CEN/SS S26 - Environmental Management
• Current Stage: 6060 - Definitive text made available (DAV) - Publishing
• Start Date: 15-Apr-2020
• Completion Date: 15-Apr-2020
• Directive: 765/2008 - REGULATION (EC) No 765/2008 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 9 July 2008 setting out the requirements for accreditation and market surveillance relating to the marketing of products and repealing Regulation (EEC) No 339/93
• Mandate: M/417 - Standardisation mandate addessed to CEN, CENELEC, and ETSI for the use of Harmonised Standards in support of the new legal framework and sectoral certification schemes
• Ref Project: SIST EN ISO 14063:2020 - Environmental management - Environmental communication - Guidelines and examples (ISO 14063:2020)

Relations

• Replaces: EN ISO 14063:2010 - Environmental management - Environmental communication - Guidelines and examples (ISO 14063:2006)
• Effective Date: 08-Jun-2022

Standards Content (Sample)

SLOVENSKI STANDARD
01-oktober-2020
Nadomešča:
SIST EN ISO 14063:2010
Ravnanje z okoljem - Okoljsko komuniciranje - Smernice in primeri (ISO
14063:2020)
Environmental management - Environmental communication - Guidelines and examples
(ISO 14063:2020)
Management environnemental - Communication environnementale - Lignes directrices et
exemples (ISO 14063:2020)
Ta slovenski standard je istoveten z: EN ISO 14063:2020
ICS:
13.020.10 Ravnanje z okoljem Environmental management
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.

EN ISO 14063
EUROPEAN STANDARD
NORME EUROPÉENNE
April 2020
EUROPÄISCHE NORM
ICS 13.020.10 Supersedes EN ISO 14063:2010
English Version
Environmental management - Environmental
communication - Guidelines and examples (ISO
14063:2020)
Management environnemental - Communication
environnementale - Lignes directrices et exemples (ISO
14063:2020)
This European Standard was approved by CEN on 16 April 2019.

CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this
European Standard the status of a national standard without any alteration. Up-to-date lists and bibliographical references
concerning such national standards may be obtained on application to the CEN-CENELEC Management Centre or to any CEN
member.
This European Standard exists in three official versions (English, French, German). A version in any other language made by
translation under the responsibility of a CEN member into its own language and notified to the CEN-CENELEC Management
Centre has the same status as the official versions.

CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia,
Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway,
Poland, Portugal, Republic of North Macedonia, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and
United Kingdom.
EUROPEAN COMMITTEE FOR STANDARDIZATION
COMITÉ EUROPÉEN DE NORMALISATION

EUROPÄISCHES KOMITEE FÜR NORMUNG

CEN-CENELEC Management Centre: Rue de la Science 23, B-1040 Brussels
© 2020 CEN All rights of exploitation in any form and by any means reserved Ref. No. EN ISO 14063:2020 E
worldwide for CEN national Members.

Contents Page
European foreword . 3

European foreword
This document (EN ISO 14063:2020) has been prepared by Technical Committee ISO/TC 207
"Environmental management" in collaboration with Technical Committee CEN/SS S26 “Environmental
management” the secretariat of which is held by CCMC.
This European Standard shall be given the status of a national standard, either by publication of an
identical text or by endorsement, at the latest by October 2020, and conflicting national standards shall
be withdrawn at the latest by October 2020.
Attention is drawn to the possibility that some of the elements of this document may be the subject of
patent rights. CEN shall not be held responsible for identifying any or all such patent rights.
This document supersedes EN ISO 14063:2010.
This document has been prepared under a mandate given to CEN by the European Commission and the
European Free Trade Association.
According to the CEN-CENELEC Internal Regulations, the national standards organizations of the
following countries are bound to implement this European Standard: Austria, Belgium, Bulgaria,
Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland,
Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Republic of
North Macedonia, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and the
United Kingdom.
Endorsement notice
The text of ISO 14063:2020 has been approved by CEN as EN ISO 14063:2020 without any modification.

INTERNATIONAL ISO
STANDARD 14063
Second edition
2020-03
Environmental management —
Environmental communication —
Guidelines and examples
Management environnemental — Communication environnementale
— Lignes directrices et exemples
Reference number
ISO 14063:2020(E)
©
ISO 2020
ISO 14063:2020(E)
© ISO 2020
All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may
be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting
on the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address
below or ISO’s member body in the country of the requester.
ISO copyright office
CP 401 • Ch. de Blandonnet 8
CH-1214 Vernier, Geneva
Phone: [phone]
Fax: [phone]
Email: [e-mail]
Website: www.iso.org
Published in Switzerland
ii © ISO 2020 – All rights reserved

ISO 14063:2020(E)
Contents Page
Foreword .iv
Introduction .v
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
4 Principles of environmental communication . 2
4.1 General . 2
4.2 Principles . 3
4.2.1 Transparency . 3
4.2.2 Appropriateness . 3
4.2.3 Credibility . 3
4.2.4 Clarity . 3
4.2.5 Regionality . 3
5 Environmental communication policy . 3
5.1 Management commitment . 3
5.2 Developing the policy . 4
6 Environmental communication strategy . 4
6.1 General considerations . 4
6.2 Integrating environmental communication into the organization’s general
communication process . 5
6.3 Resource efficiency . 6
6.4 Establishing environmental communication objectives . 6
6.5 Identifying interested parties . 7
7 Environmental communication activities . 8
7.1 Planning an environmental communication activity . 8
7.1.1 General. 8
7.1.2 Situational analysis . 9
7.1.3 Setting environmental communication objectives .10
7.1.4 Identifying target groups .11
7.1.5 Defining geographic scope .12
7.1.6 Identifying environmental information .12
7.2 Selecting environmental communication content, approaches and tools .14
7.2.1 General.14
7.2.2 Defining responsibilities and involvement (internal and external) .21
7.2.3 Tracking input from interested parties .22
7.2.4 Planning for environmental communication activities on environmental
crises and emergencies .22
7.2.5 Establishing a communication plan .23
7.3 Performing an environmental communication activity .24
7.3.1 Collecting and evaluating data .24
7.3.2 Conducting environmental communication activities .24
7.3.3 Recording and responding to feedback .25
7.4 Evaluating environmental communication .26
7.5 Conducting management review and planning revisions .27
Annex A (informative) Environmental communication within the ISO 14000 family .28
Bibliography .31
ISO 14063:2020(E)
Foreword
ISO (the International Organization for Standardization) is a worldwide federation of national standards
bodies (ISO member bodies). The work of preparing International Standards is normally carried out
through ISO technical committees. Each member body interested in a subject for which a technical
committee has been established has the right to be represented on that committee. International
organizations, governmental and non-governmental, in liaison with ISO, also take part in the work.
ISO collaborates closely with the International Electrotechnical Commission (IEC) on all matters of
electrotechnical standardization.
The procedures used to develop this document and those intended for its further maintenance are
described in the ISO/IEC Directives, Part 1. In particular, the different approval criteria needed for the
different types of ISO documents should be noted. This document was drafted in accordance with the
editorial rules of the ISO/IEC Directives,
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