Ergonomic design of control centres - Part 2: Principles for the arrangement of control suites (ISO 11064-2:2000)

Conception ergonomique des centres de commande - Partie 2: Principes pour l'aménagement de la salle de commande et de ses annexes (ISO 11064-2:2000)

La présente partie de l'ISO 11064 couvre les principes ergonomiques de conception des centres de commande, et plus précisément les différents aménagements des salles et des espaces constituant la salle de commande et ses annexes. Les principes sont basés sur une analyse des fonctions et des tâches devant être prises en charge par la salle de commande et les salles qui lui sont fonctionnellement   associées. Ces principes incluent l'identification des zones fonctionnelles, l'estimation de l'espace nécessaire à chaque zone fonctionnelle, la détermination des liens opérationnels entre chacune de ces zones, et le développement d'agencements préliminaires de la salle de commande et de ses annexes en vue de faciliter la transition entre toutes les activités réalisées dans ces salles.

Ergonomsko načrtovanje krmilnih centrov - 2. del: Načela za ureditev kontrolnega prostora (ISO 11064-2:2000)

General Information

Status
Published
Publication Date
14-Dec-2000
Current Stage
9093 - Decision to confirm - Review Enquiry
Start Date
30-Sep-2006
Completion Date
30-Sep-2006

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SLOVENSKI STANDARD
SIST EN ISO 11064-2:2003
01-februar-2003
(UJRQRPVNRQDþUWRYDQMHNUPLOQLKFHQWURYGHO1DþHOD]DXUHGLWHYNRQWUROQHJD
SURVWRUD ,62

Ergonomic design of control centres - Part 2: Principles for the arrangement of control

suites (ISO 11064-2:2000)
Conception ergonomique des centres de commande - Partie 2: Principes pour
l'aménagement de la salle de commande et de ses annexes (ISO 11064-2:2000)
Ta slovenski standard je istoveten z: EN ISO 11064-2:2000
ICS:
13.180 Ergonomija Ergonomics
25.040.10 9HþRSHUDFLMVNLVWURML Machining centres
SIST EN ISO 11064-2:2003 en

2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.

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SIST EN ISO 11064-2:2003
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SIST EN ISO 11064-2:2003
EUROPEAN STANDARD
EN ISO 11064-2
NORME EUROPÉENNE
EUROPÄISCHE NORM
December 2000
ICS 13.180; 25.040.10
English version
Ergonomic design of control centres - Part 2: Principles for the
arrangement of control suites (ISO 11064-2:2000)

Conception ergonomique des centres de commande - Ergonomische Gestaltung von Leitzentralen - Teil 2:

Partie 2: Principes pour l'aménagement de la salle de Grundsätze für die Anordnung von Warten mit

commande et de ses annexes (ISO 11064-2:2000) Nebenräumen (ISO 11064-2:2000)
This European Standard was approved by CEN on 15 December 2000.

CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this European

Standard the status of a national standard without any alteration. Up-to-date lists and bibliographical references concerning such national

standards may be obtained on application to the Management Centre or to any CEN member.

This European Standard exists in three official versions (English, French, German). A version in any other language made by translation

under the responsibility of a CEN member into its own language and notified to the Management Centre has the same status as the official

versions.

CEN members are the national standards bodies of Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Greece,

Iceland, Ireland, Italy, Luxembourg, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland and United Kingdom.

EUROPEAN COMMITTEE FOR STANDARDIZATION
COMITÉ EUROPÉEN DE NORMALISATION
EUROPÄISCHES KOMITEE FÜR NORMUNG
Management Centre: rue de Stassart, 36 B-1050 Brussels

© 2000 CEN All rights of exploitation in any form and by any means reserved Ref. No. EN ISO 11064-2:2000 E

worldwide for CEN national Members.
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SIST EN ISO 11064-2:2003
Page 2
EN ISO 11064-2:2000
Corrected 2001-04-04
Foreword

The text of the International Standard ISO 11064-2:2000 has been prepared by Technical Committee

ISO/TC 159 "Ergonomics" in collaboration with Technical Committee CEN/TC 122 "Ergonomics", the

secretariat of which is held by DIN.

This European Standard shall be given the status of a national standard, either by publication of an

identical text or by endorsement, at the latest by June 2001, and conflicting national standards shall be

withdrawn at the latest by June 2001.

According to the CEN/CENELEC Internal Regulations, the national standards organizations of the

following countries are bound to implement this European Standard: Austria, Belgium, Czech Republic,

Denmark, Finland, France, Germany, Greece, Iceland, Ireland, Italy, Luxembourg, Netherlands, Norway,

Portugal, Spain, Sweden, Switzerland and the United Kingdom.
Endorsement notice

The text of the International Standard ISO 11064-2:2000 was approved by CEN as a European Standard

without any modification.

NOTE: Normative references to International Standards are listed in annex ZA (normative).

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SIST EN ISO 11064-2:2003
Page 3
EN ISO 11064-2:2000
Annex ZA (normative)
Normative references to international publications
with their relevant European publications

This European Standard incorporates by dated or undated reference, provisions from other publications.

These normative references are cited at the appropriate places in the text and the publications are listed

hereafter. For dated references, subsequent amendments to or revisions of any of these publications apply

to this European Standard only when incorporated in it by amendment or revision. For undated references

the latest edition of the publication referred to applies (including amendments).

NOTE Where an International Publication has been modified by common modifications, indicated by

(mod.), the relevant EN/HD applies.
Publication Year Title EN Year
ISO 6385 1990 Ergonomic principles of the design of ISO 6385 1981
work systems
ISO 11064-1 2000 Ergonomic design of control centres - ISO 11064-1 2000
Part 1: Principles for the design of
control centres
ISO 11064-3 1999 Ergonomic design of control centres - ISO 11064-3 1999
Part 3: Control room layout
EN 614-1 1995 Safety of machinery - Ergonomic EN 614-1 1995
design principles - Part 1:
Terminology and general principles
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SIST EN ISO 11064-2:2003
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SIST EN ISO 11064-2:2003
INTERNATIONAL ISO
STANDARD 11064-2
First edition
2000-12-15
Ergonomic design of control centres —
Part 2:
Principles for the arrangement of control
suites
Conception ergonomique des centres de commande —
Partie 2: Principes pour l'aménagement de la salle de commande et de ses
annexes
Reference number
ISO 11064-2:2000(E)
ISO 2000
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SIST EN ISO 11064-2:2003
ISO 11064-2:2000(E)
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ii © ISO 2000 – All rights reserved
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SIST EN ISO 11064-2:2003
ISO 11064-2:2000(E)
Contents Page

Foreword.....................................................................................................................................................................iv

Introduction.................................................................................................................................................................v

1 Scope ..............................................................................................................................................................1

2 Normative references ....................................................................................................................................1

3 Terms and definitions ...................................................................................................................................1

4 Design procedure for arrangement of control suites ................................................................................2

5 Ergonomic aspects to be considered..........................................................................................................6

6 Verification and validation of layout of the control suite ........................................................................10

Annex A (informative) Some detailed considerations for specific rooms and areas.........................................11

Bibliography..............................................................................................................................................................14

© ISO 2000 – All rights reserved iii
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SIST EN ISO 11064-2:2003
ISO 11064-2:2000(E)
Foreword

ISO (the International Organization for Standardization) is a worldwide federation of national standards bodies (ISO

member bodies). The work of preparing International Standards is normally carried out through ISO technical

committees. Each member body interested in a subject for which a technical committee has been established has

the right to be represented on that committee. International organizations, governmental and non-governmental, in

liaison with ISO, also take part in the work. ISO collaborates closely with the International Electrotechnical

Commission (IEC) on all matters of electrotechnical standardization.

International Standards are drafted in accordance with the rules given in the ISO/IEC Directives, Part 3.

Draft International Standards adopted by the technical committees are circulated to the member bodies for voting.

Publication as an International Standard requires approval by at least 75 % of the member bodies casting a vote.

Attention is drawn to the possibility that some of the elements of this part of ISO 11064 may be the subject of

patent rights. ISO shall not be held responsible for identifying any or all such patent rights.

International Standard ISO 11064-2 was prepared by Technical Committee ISO/TC 159, Ergonomics,

Subcommittee SC 4, Ergonomics of human-system interaction.

ISO 11064 consists of the following parts, under the general title Ergonomic design of control centres:

— Part 1: Principles for the design of control centres
— Part 2: Principles for the arrangement of control suites
— Part 3: Control room layout
— Part 4: Layout and dimensions of workstations
— Part 5: Displays and controls
— Part 6: Environmental requirements for control rooms
— Part 7: Principles for the evaluation of control centres
— Part 8: Ergonomic requirements for specific applications
Annex A of this part of ISO 11064 is for information only.
iv © ISO 2000 – All rights reserved
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SIST EN ISO 11064-2:2003
ISO 11064-2:2000(E)
Introduction

This part of ISO 11064 considers ergonomic principles, recommendations and guidelines for the layout of control

suites.

ISO 11064 covers all types of control centres, including those for the processing industry, for transport and for the

control and communication systems of emergency services. Though ISO 11064 is primarily intended for non-mobile

control centres, many of the principles are relevant to mobile centres such as those found on ships, locomotives

and aircraft.

User requirements are a central theme of this part of ISO 11064 and the processes described are designed to take

the needs of users into account at all stages. The overall strategy for dealing with user requirements is specified in

ISO 11064-1.

This part of ISO 11064 provides guidance on the design and planning of the control suite in relation to its

supporting areas. Requirements for the layout of the control room are specified in ISO 11064-3. Requirements for

the design of workstations, displays and controls, human-computer interaction and physical working environment

are specified in ISO 11064-4 to ISO 11064-6. Evaluation principles are dealt with in ISO 11064-7.

ISO 11064-1 to ISO 11064-7 cover general principles of ergonomic design appropriate to a range of control

sectors. The specific requirements appropriate to particular sectors or applications are specified in ISO 11064-8.

The requirements specified in ISO 11064-8 are to be read in conjunction with ISO 11064-1 to ISO 11064-7.

The main beneficiaries of this part of ISO 11064 are the operators and other users in the control suite. It is the

needs of these users that provide the ergonomic requirements used by the International Standard developers.

Although it is unlikely that the end-user will read ISO 11064, or even know of its existence, its application should

provide the user with interfaces that are more usable, a working environment that is more consistent with

operational demands and result in a solution which will minimize error and enhance productivity.

© ISO 2000 – All rights reserved v
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SIST EN ISO 11064-2:2003
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SIST EN ISO 11064-2:2003
INTERNATIONAL STANDARD ISO 11064-2:2000(E)
Ergonomic design of control centres —
Part 2:
Principles for the arrangement of control suites
1 Scope

This part of ISO 11064 covers ergonomic design principles for control centres and, more specifically, the various

arrangements of rooms and spaces in a control suite. The principles are based on an analysis of functions and

tasks that have to be supported by the control room and functionally-related rooms. They include identifying

functional areas, estimating the space provisions for each functional area, determining operational links between

functional areas and developing preliminary layouts for the control suite to facilitate the transition between all the

activities conducted in the control suite.
2 Normative references

The following normative documents contain provisions which, through reference in this text, constitute provisions of

ISO 11064-2. For dated references, subsequent amendments to, or revisions of, any of these publications do not

apply. However, parties to agreements based on this part of ISO 11064 are encouraged to investigate the

possibility of applying the most recent editions of the normative documents indicated below. For undated

references, the latest edition of the normative document referred to applies. Members of ISO and IEC maintain

registers of currently valid International Standards.
ISO 6385, Ergonomic principles in the design of work systems.

ISO 11064-1, Ergonomic design of control centres — Part 1: Principles for the design of control centres.

ISO 11064-3, Ergonomic design of control centres — Part 3: Control room layout.

EN 614-1, Safety of Machinery — Ergonomic design principles — Part 1: Terminology and general principles.

3 Terms and definitions

For the purposes of this part of ISO 11064, the terms and definitions given in ISO 11064-1 and the following apply.

3.1
task allocation
distribution of work tasks or work task elements between operators and systems
3.2
task zone
combination of a work task with associated space and location requirements
3.3
work environment

physical, chemical, biological, organizational, social and cultural factors surrounding a person in his or her work

space
[EN 614-1]
© ISO 2000 – All rights reserved 1
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SIST EN ISO 11064-2:2003
ISO 11064-2:2000(E)
3.4
work space

volume allocated to one or more persons in the work system to complete a work task

[ISO 6385]
3.5
workstation
combination of work equipment for a particular person in a work space

NOTE It is possible that several persons share a particular workstation, or that several persons alternate between several

workstations within any period of time (that is, on an hourly, daily or weekly basis).

3.6
work system

one or more persons and work equipment acting together to perform the system task, in the work space, in the

work environment, under conditions imposed by the work tasks
[EN 614-1]
3.7
work task
task
activity required to achieve an intended outcome of the work system
4 Design procedure for arrangement of control suites
4.1 General approach

A general approach to the design of work systems shall be in accordance with ISO 6385 and EN 614-1. The

multipart standard ISO 11064 discusses the application of the general approach to the design, redesign or

refurbishment of control centres. The objectives of the aforementioned standards are to design the work system in

consistency with human capabilities, limitations and needs. Consequently, an analysis of the existing or a

comparable situation is required. Clause 4 explains how to apply the general approach to the analysis when

designing control centres. In particular, it concerns the activities needed to enable the architectural planning (for

example space planning) of the general layout of a control suite. Detailed engineering design of the control room

suite, operator workstations and the human-computer interfaces are covered in subsequent parts of ISO 11064.

The development of a site plan (also called plot plan) has particular implications for the control suite. A site plan is

a mapping of all process units, major equipment, buildings and routing on a production site or within a production

building. The site plan includes the location of production units, buildings, traffic systems and so on. The layout of

the control centre includes the location of the control suite relative to the processes to be monitored and controlled,

workstations and other equipment.

Emphasis of this part of ISO 11064 is on ergonomic considerations for the overall design of a control suite, based

on such factors as the layout of the control centre, job content and work organization. It includes the location of the

control room suite relative to the production site.

It is recognized that many other factors (for example economic factors, size, shape and surroundings of the area,

existing parts of the site) will also be considered and will be of major importance for decision making. However, the

user of this part of ISO 11064 should be aware that the physical location of a control suite relative to the sub-

systems to be controlled and/or monitored establishes constraints for the design of the control room, workstations

and jobs. Amongst other things, this part of ISO 11064 specifies routing, distances, communication patterns and

the level of flexibility in job and work organization design. In some cases, the physical location is critical as the

control room is operationally dependent on location (for example site security, reception), whereas, in other cases,

location may be irrelevant.
2 © ISO 2000 – All rights reserved
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SIST EN ISO 11064-2:2003
ISO 11064-2:2000(E)

Where physically challenged control suite users or visitors are expected, adequate facilities should be taken into

account during design.
4.2 Steps in the design of control suites

The general layout of a plant or production unit, a process description, main process operating principles and the

general layout of buildings are important considerations at the beginning of a project. The process of designing a

control centre usually consists of several project phases, as follows:
Phase A: Clarification
Phase B: Analysis and problem definition
Phase C: Conceptual design
Phase D: Detailed design
Phase E: Implementation and operational feedback
For further information, see ISO 11064-1.

The principles of an ergonomic design (see ISO 11064-1:2000, clause 4) for control suite arrangement should be

developed and used during phase C. In order to ensure effective input to a project concerning the layout of control

suites, the following project steps are recommended (see Figures 1 and 2 of ISO 11064-1:2000, step 9A):

� during phase A, functional requirements are generated;

� the starting point for the conceptual design consists of a description of the intended performance of the work

system (system functions) and an overview of tasks to be performed within the work system, including an

allocation of tasks to human operators or technical equipment (see 4.3);

� the general layout of the site or production facility, including the location of a control suite (see 4.4), can be

determined;

� an overview of space requirements for the control suite should be made. A useful approach to this is to list the

tasks to be performed in the control suite, and to attach to each task an overview of the requirements imposed

on the workstation and other facilities. The resulting task zones should then be arranged into workstations in

such a way that the requirements are met (see 4.5).

Typically, the layout of the control suite is baselined at the start of phase D. During this phase any design changes

shall be controlled.

User input shall be an integral part of the development of a control suite. User participation is a structured approach

of employing future users and all others involved in the design project (see [2] in the Bibliography). User

participation shall be organized by an expert in this field (for example an ergonomist). In general, the first

communication between users and the project team arises at the time of a situation analysis. Assuming that such a

communication has been established, the project team should consult the users on the layout of the control suite.

Amongst the various tools that can be used to facilitate an effective consultation on building layout are, for

example, a scale-model or layout board (for example a magnetic space planning board), or a three dimensional

computer graphics model.
4.3 Starting point for layout of control suite
As a precondition to the
...

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