EN 15221-4:2011
(Main)Facility Management - Part 4: Taxonomy, Classification and Structures in Facility Management
Facility Management - Part 4: Taxonomy, Classification and Structures in Facility Management
FM covers and integrates a very broad scope of processes, products / services, activities and facilities. The approach of this standard is to consider the added value provided to the primary activities by adopting a product perspective as recognised by the primary processes or core business in the organisation. This standard therefore introduces the concept of standardised (classified) facility products.
The scope of this standard is to provide taxonomy for FM which includes:
- relevant interrelationship of elements and their structures in FM;
- definitions of terms and contents to standardise facility products which provide a basis for cross border trade, data management, cost allocation and benchmarking;
- a high level classification and hierarchical coding structure for the standardised facility products;
- expanding the basic FM model given in EN 15221-1 by adding a time scale in the form of the quality cycle called PDCA (Plan, Do, Check, Act);
- a linkage to existing cost and facilities structures;
- alignment with the primary activities requirements.
Additional benefits from this standard are:
- Introducing a client rather than a specifically asset oriented view;
- harmonisation of different existing national structures (e.g. building cost codes) on an upper level relevant for the organisation and its primary activities.
Facility Management - Teil 4: Taxonomie, Klassifikation und Strukturen im Facility Management
Facility Management behandelt und integriert einen sehr breiten Anwendungsbereich von Prozessen, Produkten/Dienstleistungen, Aktivitäten und Facilities. Der FM-Ansatz in dieser Norm besteht darin, den für Hauptaktivitäten geschaffenen Mehrwert aus Produktperspektive zu betrachten, wie sie von den Hauptprozessen bzw. dem Kerngeschäft in der Organisation gesehen wird. Diese Norm führt deshalb das Konzept der standardisierten (klassifizierten) Facility-Produkte ein.
Der Anwendungsbereich dieser Norm besteht in der Bereitstellung einer Taxonomie für das FM, die Folgendes umfasst:
- relevante Wechselbeziehungen von Elementen und deren Strukturen im FM;
- Definitionen von Begriffen und Inhalten zu standardisierten Facility-Produkten, die eine Grundlage für grenz¬überschreitendes Handeln, Datenmanagement, Kostenumlage und für das Benchmarking bilden;
- eine übergeordnete Klassifikation und hierarchische Strukturierung für die standardisierten Facility-Produkte;
- Erweiterung des in EN 15221-1 angegebenen FM-Grundmodells um eine Prozessdimension in Form des PDCA-Qualitätszyklus (PDCA Plan, Do, Check, Act, de: Planen, Durchführen, Prüfen, Handeln);
- eine Verbindung zu bestehenden Kosten- und Facilities-Strukturen;
- Anpassung an die Anforderungen der Hauptaktivitäten.
Zusätzliche Vorteile dieser Norm sind:
- Einführung einer auftraggeberorientierten anstelle einer rein immobilienorientierten Betrach¬tungsweise;
- Harmonisierung von bestehenden, unterschiedlichen nationalen Strukturen (z. B. Gebäude-Kosten-schlüssel) auf einem für die Organisation und deren Hauptaktivitäten relevanten hohen Niveau.
Facilities management - Partie 4 : Taxinomie, classification et structures en facilities management
Le FM couvre et intègre un très large éventail de processus, produits/services, activités et installations de support. L'approche de la présente norme consiste à étudier la valeur ajoutée aux activités principales du point de vue du produit tel que reconnu par les processus principaux ou les activités principales de l'organisation. La présente norme introduit par conséquent le concept de produits standards de facilities management (classés).
La présente norme a pour objet de fournir une taxinomie relative au FM qui inclut :
- la corrélation pertinente entre les éléments et leurs structures en FM ;
- les définitions des termes et contenu de normalisation des produits de facilities management qui fournissent la base d’un commerce transfrontière, de la gestion des données, de la ventilation des coûts et de l’étalonnage comparatif ;
- une classification de haut niveau et une structure de codage hiérarchique pour les produits standards de facilities management ;
- l'extension du modèle de FM de base donné dans l'EN 15221-1 en ajoutant une échelle de temps sous la forme d'un cycle de la qualité appelé roue de Deming (PDCA - Planifier, Réaliser, Contrôler, Réagir) ;
- une relation avec le coût et les structures d’organisation de support existants ;
- un alignement sur les exigences concernant les activités principales.
La présente norme présente par ailleurs les avantages supplémentaires suivants :
introduction d’une vision orientée sur le donneur d’ordres et non d’une vision spécifiquement orientée sur les biens ;
- harmonisation des différentes structures nationales existantes (par exemple, codes relatifs au coût de construction) sur un niveau supérieur pertinent pour l’organisation et ses activités principales.
Upravljanje objektov in storitev - 4. del: Taksonomija, klasifikacija in struktura pri upravljanju objektov in storitev
FM zajema in sestavlja zelo širok razpon procesov, proizvodov/storitev, aktivnosti in objektov. Pristop tega standarda je upoštevati dodano vrednost za glavne aktivnosti s sprejetjem vidika proizvoda, kot ga priznavajo glavni procesi ali osnovne dejavnostih v organizaciji. Zato ta standard predstavlja koncept standardiziranih (klasificiranih) proizvodov za objekte.
Delovno področje tega standarda je zagotoviti taksonomijo za FM, ki vključuje:
pomembne medsebojne povezave elementov in njihovih struktur v FM,
definicije izrazov in vsebin za standardizacijo proizvodov za objekte, ki zagotavljajo osnovo za čezmejno trgovanje, upravljanje podatkov, razdelitve stroškov in primerjalno analizo,
visoko stopnjo klasifikacije in hierarhične kodirne strukture za standardizirane produkte objektov,
širjenje osnovnega modela FM, podanega v EN 15221-1, z dodajanjem časovne skale v obliki kroga kakovosti, imenovanega PDCA (planiraj, izvedi, preveri, ukrepaj),
povezavo do obstoječih stroškov in struktur objektov,
uskladitev z zahtevami glavnih aktivnosti.
Dodatne koristi tega standarda so:
predstavitev z vidika stranke in ne z vidika, usmerjenega na sredstva,
harmonizacijo različnih obstoječih državnih struktur (npr. stroškovne kode zgradbe) na višjem nivoju, pomembnih za organizacijo in njene glavne aktivnosti.
General Information
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Standards Content (Sample)
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.Upravljanje objektov in storitev - 4. del: Taksonomija, klasifikacija in struktura pri upravljanju objektov in storitevFacility Management - Teil 4: Taxonomie, Klassifikation und Strukturen im Facility ManagementFacilities management - Partie 4: Taxinomie, classification et structuresFacility Management - Part 4: Taxonomy, Classification and Structures in Facility Management91.040.01Stavbe na splošnoBuildings in general03.080.99Druge storitveOther servicesICS:Ta slovenski standard je istoveten z:EN 15221-4:2011SIST EN 15221-4:2011en,de01-december-2011SIST EN 15221-4:2011SLOVENSKI
STANDARD
EUROPEAN STANDARD NORME EUROPÉENNE EUROPÄISCHE NORM
EN 15221-4
October 2011 ICS 03.080.99; 91.140.01 English Version
Facility Management - Part 4: Taxonomy, Classification and Structures in Facility Management
Facilities management - Partie 4: Taxinomie, classification et structures
Facility Management - Teil 4: Taxonomie, Klassifikation und Strukturen im Facility Management This European Standard was approved by CEN on 8 July 2011.
CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this European Standard the status of a national standard without any alteration. Up-to-date lists and bibliographical references concerning such national standards may be obtained on application to the CEN-CENELEC Management Centre or to any CEN member.
This European Standard exists in three official versions (English, French, German). A version in any other language made by translation under the responsibility of a CEN member into its own language and notified to the CEN-CENELEC Management Centre has the same status as the official versions.
CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and United Kingdom.
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B-1000 Brussels © 2011 CEN All rights of exploitation in any form and by any means reserved worldwide for CEN national Members. Ref. No. EN 15221-4:2011: ESIST EN 15221-4:2011
Graphic representation of the Facility Product Map . 55Annex B (informative)
Additional comments to specific Facility Products . 61B.1Reference to the FM model and interaction with organisation . 61B.2Product FM – Facility Management – Strategic Integration . 62B.3Product 1000 Tactical Integration (Space & Infrastructure) and 2000 Tactical Integration (People & Organisation) . 62B.3.1General . 62B.3.2Roles . 62B.3.3Space & Infrastructure products - organisational role model. . 63B.3.4People & Organisation products - organisational role model . 64B.4Product 9100 Sustainability . 64B.5Product 9200 Quality . 64B.6Product 1100 Space . 65B.7Product 1110 Building initial performance . 66B.8Products 1120 Asset Replacement & Refurbishment and 1160 Maintenance & Operation. 68B.9Product 1170 Utilities . 69Annex C (informative)
Graphic Representation of FM Process Matrix . 70C.1FM Process matrix . 70Annex D (informative)
Structures . 73D.1Description of facilities and activities . 73D.1.1General . Error! Bookmark not defined.D.1.2Facilities (e.g. space, equipment, consumables) . 73D.1.3Activities . 74D.2Physical structure – facility product structure . 75Annex E (informative)
Cost and revenue considerations in Facility Management . 76SIST EN 15221-4:2011
EN 15221-5 and EN 15221-6 In 2002 the initiative was taken to establish a European Standard for Facility Management benchmarking purposes. It was soon recognized that to reach this objective, preliminary standards had to be elaborated and published. The first result of that process was the standards EN 15221-1:2006 and EN 15221-2:2006. Based on the discussions in the development of those two standards the decision was made to develop four new European Standards for Quality, Taxonomy, Processes and Measurement. After the realization of those six standards it was possible to pursue developing a European Standard for Benchmarking prEN 15221-7. The standards, EN 15221-3, EN 15221-4, EN 15221-5 and EN 15221-6 have been developed, adopted and agreed as a set of principles, underlying the Facility Management approach on EN 15221-1, to ensure consistency. These are incorporated in the basic principles of a process-based management system, upon which these standards are founded.
The FM-model of EN 15221-1 is shown below.
Model EN 15221-1:2006 These standards also build on widely accepted management principles, in particular value chain (Porter, M E, (1985), "Competitive Advantage: creating and sustaining superior performance", Free Press, New York) and quality control (PDCA. Deming, W E (1986), "Out of the Crisis", MIT, Cambridge). Reference to ISO 10014:2006, Quality management – Guidelines for realizing financial and economic benefits. The principles of the Deming cycle (PDCA) underpin all of the standards but are applied to a different extent and depth in each. In fact, there are different types of PDCA cycles depending of the term (e.g. long term, short term).
D E M A N D S P E C I F Y I N G S L A s S U P P L Y D E L I
V E R I
N G STRATEGIC TACTICAL OPERATIONAL Client Customer End User O R G A N I S A T I O N PROVI DERInternaland/ orexternalPRIMARY PROCESSES SUPPORT PROCESSES K P I s FACILITY SERVICES PRIMARY ACTIVITIES Facility Management Agreement D E M A N D S P E C I F Y I N G S L A s S U P P L Y D E L I
V E R I
N G STRATEGIC TACTICAL OPERATIONAL Client Customer
End User O R G A N I S A T I O N PROVI DERInternalor /
and externalPRIMARY PROCESSES SUPPORT- PROCESSES K P I s FACILITY SERVICES
PRIMARY ACTIVITIES
Facility Management agreement SIST EN 15221-4:2011
The term "facility services" is used as a generic description in the standards. The term "standardized facility products" refers to the "standardized facility services" defined and described in EN 15221-4, Facility Management — Part 4: Taxonomy, Classification and Structures in Facility Management. Countries can decide to substitute the term "product' into "service", when they consider that it is important for a good acceptance and use of the standards in their own country. The aim of all the standards is to provide guidance to Facility Management (FM) organizations on the development and improvement of their FM processes to support the primary activities. This will support organizational development, innovation and improvement and will form a foundation for the further professional development of FM and its advancement in Europe. Therefore, generic examples are provided in the standard to assist organizations. These standards lay the foundation of the work that has to be done further more in developing Facility Management, for example, benchmark standards prEN 15221-7. SIST EN 15221-4:2011
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