EN ISO 22329:2025

Security and resilience - Emergency management - Guidelines for the use of social media in emergencies (ISO 22329:2021)

This document specifies guidelines for a use of social media in emergency management. It gives
guidance on how to use social media before, during and after an emergency and how social
media can support the work of emergency services. On the one hand, these guidelines are directed to
authorities (governmental as well as non­governmental organisations) involved in emergency management.
On the other hand, they are directed to citizens who want to use social media in emergency
situations.
These guidelines shall help social media users to use these new media as efficiently as possible.

Sicherheit und Resilienz - Gefahrenabwehr - Leitfaden für die Nutzung sozialer Medien im Gefahrenabwehrmanagement (ISO 22329:2021)

Sécurité et résilience - Gestion des situations d'urgence - Lignes directrices relatives à l'utilisation des réseaux sociaux dans les situations d'urgence (ISO 22329:2021)

Varnost in vzdržljivost - Upravljanje v izrednih razmerah - Smernice za uporabo družbenih medijev v izrednih razmerah (ISO 22329:2021)

General Information

• Status: Published
• Publication Date: 13-May-2025
• ICS: 03.100.01 - Company organization and management in general
• Technical Committee: CEN/TC 391 - Societal and Citizen Security
• Drafting Committee: CEN/TC 391 - Societal and Citizen Security
• Current Stage: 6060 - Definitive text made available (DAV) - Publishing
• Start Date: 14-May-2025
• Due Date: 22-Feb-2027
• Completion Date: 14-May-2025
• Ref Project: SIST EN ISO 22329:2025 - Security and resilience - Emergency management - Guidelines for the use of social media in emergencies (ISO 22329:2021)

Standards Content (Sample)

SLOVENSKI STANDARD
01-julij-2025
Varnost in vzdržljivost - Upravljanje v izrednih razmerah - Smernice za uporabo
družbenih medijev v izrednih razmerah (ISO 22329:2021)
Security and resilience - Emergency management - Guidelines for the use of social
media in emergencies (ISO 22329:2021)
Sicherheit und Resilienz - Gefahrenabwehr - Leitfaden für die Nutzung sozialer Medien
im Gefahrenabwehrmanagement (ISO 22329:2021)
Sécurité et résilience - Gestion des situations d'urgence - Lignes directrices relatives à
l'utilisation des réseaux sociaux dans les situations d'urgence (ISO 22329:2021)
Ta slovenski standard je istoveten z: EN ISO 22329:2025
ICS:
03.100.01 Organizacija in vodenje Company organization and
podjetja na splošno management in general
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.

EN ISO 22329
EUROPEAN STANDARD
NORME EUROPÉENNE
May 2025
EUROPÄISCHE NORM
ICS 03.100.01
English Version
Security and resilience - Emergency management -
Guidelines for the use of social media in emergencies (ISO
22329:2021)
Sécurité et résilience - Gestion des situations d'urgence Sicherheit und Resilienz - Gefahrenabwehr - Leitfaden
- Lignes directrices relatives à l'utilisation des réseaux für die Nutzung sozialer Medien im
sociaux dans les situations d'urgence (ISO Gefahrenabwehrmanagement (ISO 22329:2021)
22329:2021)
This European Standard was approved by CEN on 11 May 2025.

CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this
European Standard the status of a national standard without any alteration. Up-to-date lists and bibliographical references
concerning such national standards may be obtained on application to the CEN-CENELEC Management Centre or to any CEN
member.
This European Standard exists in three official versions (English, French, German). A version in any other language made by
translation under the responsibility of a CEN member into its own language and notified to the CEN-CENELEC Management
Centre has the same status as the official versions.

CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia,
Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway,
Poland, Portugal, Republic of North Macedonia, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Türkiye and
United Kingdom.
EUROPEAN COMMITTEE FOR STANDARDIZATION
COMITÉ EUROPÉEN DE NORMALISATION

EUROPÄISCHES KOMITEE FÜR NORMUNG

CEN-CENELEC Management Centre: Rue de la Science 23, B-1040 Brussels
© 2025 CEN All rights of exploitation in any form and by any means reserved Ref. No. EN ISO 22329:2025 E
worldwide for CEN national Members.

Contents Page
European foreword . 3

European foreword
The text of ISO 22329:2021 has been prepared by Technical Committee ISO/TC 292 "Security and
resilience” of the International Organization for Standardization (ISO) and has been taken over as
of which is held by AFNOR.
This European Standard shall be given the status of a national standard, either by publication of an
identical text or by endorsement, at the latest by November 2025, and conflicting national standards
shall be withdrawn at the latest by November 2025.
Attention is drawn to the possibility that some of the elements of this document may be the subject of
patent rights. CEN shall not be held responsible for identifying any or all such patent rights.
Any feedback and questions on this document should be directed to the users’ national standards body.
A complete listing of these bodies can be found on the CEN website.
According to the CEN-CENELEC Internal Regulations, the national standards organizations of the
following countries are bound to implement this European Standard: Austria, Belgium, Bulgaria,
Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland,
Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Republic of
North Macedonia, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Türkiye and the
United Kingdom.
Endorsement notice
The text of ISO 22329:2021 has been approved by CEN as EN ISO 22329:2025 without any modification.

INTERNATIONAL ISO
STANDARD 22329
First edition
2021-11
Security and resilience — Emergency
management — Guidelines for the use
of social media in emergencies
Sécurité et résilience — Gestion des situations d'urgence — Lignes
directrices relatives à l'utilisation des réseaux sociaux dans les
situations d'urgence
Reference number
ISO 22329:2021(E)
ISO 22329:2021(E)
© ISO 2021
All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may
be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting on
the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address below
or ISO’s member body in the country of the requester.
ISO copyright office
CP 401 • Ch. de Blandonnet 8
CH-1214 Vernier, Geneva
Phone: [phone]
Email: [e-mail]
Website: www.iso.org
Published in Switzerland
ii
ISO 22329:2021(E)
Contents Page
Foreword .iv
Introduction .v
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
4 Understanding social media . 2
4.1 General . 2
4.2 Utilizing social media . 2
4.2.1 General . 2
4.2.2 Implementation . 2
4.2.3 Monitoring . 3
4.2.4 Dissemination . 4
4.2.5 Interaction. 4
5 Planning . 5
5.1 General . 5
5.2 Policies . 5
5.3 Risk . 5
5.4 Social media objectives . 5
5.5 Social media strategy . 6
5.6 Resources . 6
5.6.1 General . 6
5.6.2 Digital tool selection . 7
6 Implementation . . 7
6.1 General . 7
6.2 Monitoring . 7
6.3 Dissemination . . 8
6.3.1 General . 8
6.3.2 Guidance on specifying content . 8
6.4 Interaction . 9
6.5 Citizens’ guidance . 9
7 Review and improvement . 9
7.1 Review . 9
7.2 Continual improvement . 9
Annex A (informative) Types of social media platforms, channels and related tools .10
Annex B (informative) Quality assessment and verification of social media .11
Annex C (informative) Examples of using social media by emergency management
organizations .13
Annex D (informative) Citizens’ guidance .14
Bibliography .16
iii
ISO 22329:2021(E)
Foreword
ISO (the International Organization for Standardization) is a worldwide federation of national standards
bodies (ISO member bodies). The work of preparing International Standards is normally carried out
through ISO technical committees. Each member body interested in a subject for which a technical
committee has been established has the right to be represented on that committee. International
organizations, governmental and non-governmental, in liaison with ISO, also ta
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