Postal services - Quality of service - Guide for the implementation of EN 14534 Measurement of the transit time of end-to-end services for bulk mail

This Technical Report is an implementation guide to EN 14534 for use by postal operators, regulators and those responsible for commissioning, carrying out, or auditing the measurement of postal service quality. It gives information, which will facilitate the implementation of EN 14534. It gives an overview of the processes required and factors to consider when measuring quality of service. It provides guidance on alternative approaches allowed in the standard including how to select and calculate alternative or additional discriminant factors and methods for weighting of strata. It describes a process for implementation of the measurement system, and provides examples and clarification on specific requirements of EN 14534. It gives information on how to interpret the test results obtained by measurement according to the standard.
This Technical Report does not alter in any way the requirements of EN 14534. It is concerned with technical issues in the implementation of the measurement system. The Technical Report provides guidance but it does not specify how the regulators shall enforce and monitor the use of the standard since this is the responsibility of the European Commission and the national regulatory authorities themselves.

Postalische Dienstleistungen - Dienstqualität - Leitfaden für die Anwendung von EN 14534 Laufzeitmessung end-to-end für Massensendungen

Services postaux - Qualité de service - Guide pour la mise en oeuvre de l'EN 14534 Mesure de la qualité de service de bout en bout pour le courrier en nombre

Le présent Rapport Technique est un guide de mise en œuvre de l’EN 14534 destiné à être utilisé par les opérateurs postaux, les régulateurs et les parties chargées de mettre en service, réaliser ou faire l'audit de la mesure de la qualité des services postaux. Il fournit des informations qui faciliteront la mise en oeuvre de l’EN 14534. Il donne un aperçu des processus requis et des facteurs à prendre en compte lors de la mesure de la qualité de service. Il fournit des indications sur les méthodes alternatives autorisées dans la norme, y compris la manière de sélectionner et de calculer des facteurs discriminants alternatifs ou supplémentaires et des méthodes de pondération des strates. Il décrit un processus permettant la mise en oeuvre du système de mesure, et fournit des exemples et des éclaircissements relatifs à des exigences spécifiques de l'EN 14534. Il donne des informations sur la manière d’interpréter les résultats d'échantillon test obtenus par une mesure conformément à la norme.
Le présent Rapport Technique ne modifie en aucune manière les exigences de l’EN 14534. Il s’intéresse aux questions techniques soulevées par la mise en oeuvre du système de mesure. Le Rapport Technique fournit des recommandations, mais il ne spécifie pas la manière dont les régulateurs doivent faire appliquer et contrôler l’utilisation de la norme, car cela relève de la responsabilité de la Commission Européenne et des autorités nationales de régulation elles-mêmes

Poštne storitve - Kakovost storitve - Vodilo za uvajanje EN 14534, Merjenje časa prenosa od sprejema do vročitve za masovno pošto

General Information

Status
Withdrawn
Publication Date
09-May-2006
Withdrawal Date
10-May-2016
Current Stage
9960 - Withdrawal effective - Withdrawal
Completion Date
11-May-2016

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SLOVENSKI STANDARD
SIST-TP CEN/TR 15369:2007
01-januar-2007
3RãWQHVWRULWYH.DNRYRVWVWRULWYH9RGLOR]DXYDMDQMH(10HUMHQMHþDVD
SUHQRVDRGVSUHMHPDGRYURþLWYH]DPDVRYQRSRãWR
Postal services - Quality of service - Guide for the implementation of EN 14534
Measurement of the transit time of end-to-end services for bulk mail
Postalische Dienstleistungen - Dienstqualität - Leitfaden für die Anwendung von EN
14534 Laufzeitmessung end-to-end für Massensendungen
Services postaux - Qualité de service - Guide pour la mise en oeuvre de l'EN 14534
Mesure de la qualité de service de bout en bout pour le courrier en nombre
Ta slovenski standard je istoveten z: CEN/TR 15369:2006
ICS:
03.240 Poštne storitve Postal services
SIST-TP CEN/TR 15369:2007 en
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.

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TECHNICAL REPORT
CEN/TR 15369
RAPPORT TECHNIQUE
TECHNISCHER BERICHT
May 2006
ICS 03.240

English Version
Postal services - Quality of service - Guide for the
implementation of EN 14534 Measurement of the transit time of
end-to-end services for bulk mail
Services postaux - Qualité de service - Guide pour la mise Postalische Dienstleistungen - Dienstqualität - Leitfaden für
en application de l'EN 14534 Mesure de la qualité de die Anwendung von EN 14534 Laufzeitmessung end-to-end
service de bout en bout pour courrier en nombre für Massensendungen
This Technical Report was approved by CEN on 25 February 2006. It has been drawn up by the Technical Committee CEN/TC 331.
CEN members are the national standards bodies of Austria, Belgium, Cyprus, Czech Republic, Denmark, Estonia, Finland, France,
Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania,
Slovakia, Slovenia, Spain, Sweden, Switzerland and United Kingdom.
EUROPEAN COMMITTEE FOR STANDARDIZATION
COMITÉ EUROPÉEN DE NORMALISATION
EUROPÄISCHES KOMITEE FÜR NORMUNG
Management Centre: rue de Stassart, 36  B-1050 Brussels
© 2006 CEN All rights of exploitation in any form and by any means reserved Ref. No. CEN/TR 15369:2006: E
worldwide for CEN national Members.

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CEN/TR 15369:2006 (E)
Contents Page
Foreword.3
Introduction .4
1 Scope .5
2 Purpose and use of postal quality of service standards.5
3 Considerations before implementing the EN 14534.7
4 Implementing the standard.8
5 Information regarding the interpretation of specific clauses and formulae in EN 14534 .14
Annex A Implementation timetable.23

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CEN/TR 15369:2006 (E)
Foreword
This Technical Report (CEN/TR 15369:2006) has been prepared by Technical Committee CEN/TC 331
“Postal services”, the secretariat of which is held by NEN.


3

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CEN/TR 15369:2006 (E)
Introduction
This Technical Report is supplementary to EN 14534 Postal services - Quality of service - Measurement of
transit time of end-to-end services for bulk mail. It provides information to be considered when implementing
the EN 14534. It has been developed to guide postal operators and regulators as to the use, benefits and
restrictions of EN 14534. The first part of this report contains general information to guide regulators and
operators in their decision on how and when to implement the standard. The second part of the report
contains detailed information on how to interpret specific clauses in EN 14534 and should be read in parallel
with the standard.
In addition to referencing this Technical Report, those seeking to implement the standard are advised to
consult requirements and guidance from the national regulators and legislation that apply in their jurisdictions.
EN 14534 provides a defined set of minimum requirements to satisfy the information interests of the national
regulatory authorities, postal customers and postal service providers for quality of service measurement, and
to allow postal service providers to comply w
...

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