EN 9121:2009

Aerospace series - Quality management systems - Assessment applicable to stockist distributors (based on ISO 9001:2000)

The scope of this document is to define the content and the presentation of the Assessment Report of the section 1 of EN 9100 standard (based on ISO 9001:2000).

Luft- und Raumfahrt - Qualitätsmanagementsysteme - Audit für Händler und Lagerhalter (basiert auf ISO 9001:2000)

Série aérospatiale - Systèmes de management de la qualité - Évaluation applicable aux distributeurs stockistes (basé sur ISO 9001:2000)

Aeronavtika - Sistemi vodenja kakovosti - Ocenjevanje, ki se uporablja za distributerje skladiščnike (na podlagi ISO 9001:2000)

General Information

• Status: Withdrawn
• Publication Date: 24-Mar-2009
• Withdrawal Date: 19-Jul-2011
• ICS: 03.100.70 - Management systems
• ICS: 03.120.10 - Quality management and quality assurance
• ICS: 03.120.20 - Product and company certification. Conformity assessment
• ICS: 49.020 - Aircraft and space vehicles in general
• Technical Committee: ASD-STAN - Aerospace
• Drafting Committee: ASD-STAN/D 6 - Quality
• Current Stage: 9960 - Withdrawal effective - Withdrawal
• Completion Date: 20-Jul-2011
• Ref Project: SIST EN 9121:2009 - Aerospace series - Quality management systems - Assessment applicable to stockist distributors (based on ISO 9001:2000)

Relations

• Replaces: EN 9121:2005 - Aerospace series - Quality management systems - Assessment applicable to stockist distributors (based on ISO 9001:2000)
• Effective Date: 08-Jun-2022
• Replaced By: EN 9101:2011 - Quality Management Systems - Audit Requirements for Aviation, Space, and Defence Organizations
• Effective Date: 11-Feb-2015

Standards Content (Sample)

SLOVENSKI STANDARD
01-maj-2009
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SIST EN 9121:2008
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Aerospace series - Quality management systems - Assessment applicable to stockist
distributors (based on ISO 9001:2000)
Luft- und Raumfahrt - Qualitätsmanagementsysteme - Audit für Händler und Lagerhalter
(basiert auf ISO 9001:2000)
Série aérospatiale - Systèmes de management de la qualité - Évaluation applicable aux
distributeurs stockistes (basé sur ISO 9001:2000)
Ta slovenski standard je istoveten z: EN 9121:2009
ICS:
03.120.10 Vodenje in zagotavljanje Quality management and
kakovosti quality assurance
49.020 Letala in vesoljska vozila na Aircraft and space vehicles in
splošno general
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.

EUROPEAN STANDARD
EN 9121
NORME EUROPÉENNE
EUROPÄISCHE NORM
March 2009
ICS 03.120.10; 49.020 Supersedes EN 9121:2005
English Version
Aerospace series - Quality management systems - Assessment
applicable to stockist distributors (based on ISO 9001:2000)
Série aérospatiale - Systèmes de management de la Luft- und Raumfahrt - Qualitätsmanagementsysteme -
qualité - Évaluation applicable aux distributeurs stockistes Audit für Händler und Lagerhalter (basiert auf ISO
(basé sur ISO 9001:2000) 9001:2000)
This European Standard was approved by CEN on 11 July 2008.
CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this European
Standard the status of a national standard without any alteration. Up-to-date lists and bibliographical references concerning such national
standards may be obtained on application to the CEN Management Centre or to any CEN member.
This European Standard exists in three official versions (English, French, German). A version in any other language made by translation
under the responsibility of a CEN member into its own language and notified to the CEN Management Centre has the same status as the
official versions.
CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland,
France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal,
Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and United Kingdom.
EUROPEAN COMMITTEE FOR STANDARDIZATION
COMITÉ EUROPÉEN DE NORMALISATION
EUROPÄISCHES KOMITEE FÜR NORMUNG
Management Centre: Avenue Marnix 17, B-1000 Brussels
© 2009 CEN All rights of exploitation in any form and by any means reserved Ref. No. EN 9121:2009: E
worldwide for CEN national Members.

Contents Page
Foreword .3
1 Scope .4
2 QUALITY SYSTEM ASSESSMENT REPORT CONTENT .4
Annex A (normative) QUALITY MANAGEMENT SYSTEM QUESTIONNAIRE . 12
1 PURPOSE . 12
2 USE OF THE QUESTIONNAIRE . 12
3 USE OF THE ASESSMENT SCORING CHART . 13
Annex B (normative) QUALITY MANAGEMENT SYSTEM AUDIT SCORING . 36

Foreword
This document (EN 9121:2009) has been prepared by the Aerospace and Defence Industries Association of
Europe - Standardization (ASD-STAN).
After enquiries and votes carried out in accordance with the rules of this Association, this Standard has
received the approval of the National Associations and the Official Services of the member countries of ASD,
prior to its presentation to CEN.
This European Standard shall be given the status of a national standard, either by publication of an identical
text or by endorsement, at the latest by September 2009, and conflicting national standards shall be
withdrawn at the latest by September 2009.
Attention is drawn to the possibility that some of the elements of this document may be the subject of patent
rights. CEN [and/or CENELEC] shall not be held responsible for identifying any or all such patent rights.
This document supersedes EN 9121:2005.
This standard was reviewed by the Domain Technical Coordinator of ASD-STAN’s Quality Domain.
After inquiries and votes carried out in accordance with the rules of ASD-STAN defined in ASD-STAN's General
Process Manual, this standard has received approval for Publication.
To assure customer satisfaction, aerospace industry organizations must produce, and continually improve,
safe, reliable products that meet or exceed customer and regulatory authority requirements. The globalization
of the aerospace industry, and the resulting diversity of regional/national requirements and expectations, has
complicated this objective. End product organizations face the challenge of assuring the quality of, and
integrating, product purchased from suppliers throughout the world and at all levels within the supply chain.
Aerospace suppliers and processors face the challenge of delivering product to multiple customers having
varying quality expectations and requirements.
The aerospace industry has established the International Aerospace Quality Group (IAQG) for the purpose of
achieving significant improvements in quality and safety, and reductions in cost, throughout the value stream.
This organization includes representatives from aerospace companies in the Americas, Asia/Pacific, and
Europe. This international standard has been prepared by the IAQG.
According to the CEN/CENELEC Internal Regulations, the national standards organizations of the following
countries are bound to implement this European Standard: Austria, Belgium, Bulgaria, Cyprus, Czech
Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia,
Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain,
Sweden, Switzerland and the United Kingdom.

1 Scope
The scope of this document is to define the content and the presentation of the Assessment Report of
the section 1 of EN 9100 standard (based on ISO 9001:2000).
2 QUALITY SYSTEM ASSESSMENT REPORT CONTENT
The Assessment Report is made up of:
• Page 5 (required)
General Assessment Information
• Page 6 (required)
Assessment Conclusions
• Page 7 (optional)
Specific Organization Information
• Page 8 (required)
QMS Assessment Result Summary
• Page 9 (required)
QMS Assessment Scoring
• Page 10
Corrective Action Request (when required)
• Page 11
Observations / Comments
• Annex
Quality Management System Questionnaire relative to EN 9120 (based on ISO 9001:2000)
• Annex
Quality Management Systems Audit Scoring

Audit Report No.:
Assessing company
ASSESSMENT REPORT
logo
GENERAL ASSESSMENT INFORMATION
1 Distributor Organization & Work Address
Company Name: Tel Number:
Fax Number:
Subsidiary of: e-mail:
Organization Identification: CAGE code:
Assessed Site(s) Addresse(s): Assessment Representative & Title:

Headquarter:
Quality Manager Representative & Title:
Warehouse(s):
Main activities:
Product Types or Codes:
2 QMS Registration
[  ] ISO Standard / Revision: [  ] Aerospace Standard / Revision:
Expiration Date (if applicable): Expiration Date (if applicable):
Registrar Name: Registrar Name:
3 Assessment Team
Lead Assessor Name: Other Assessment Team Members:
[  ] Certified Auditor – Type & No.
[  ] Qualified Auditor
4 Assessment Dates:
5 Assessment Scope
[  ] Total facility assessed [  ] Initial assessment [  ] All EN 9120 clauses assessed
[  ] Partial facility assessed [  ] Re-assessment [  ] Partial EN 9120 clauses assessed
[  ] Other: Clauses not assessed:
[  ] Activity assessed:
6 Assessment Disposition 7 Scoring
[  ] Conforming Scoring result:
[  ] Conforming with minor (mi) corrective action
[  ] Nonconforming with Major (Ma) corrective action
8 Assessment Approval
Assessing Company Date Lead Assessor Name Signature

Distribution Agreement
This Assessment Report is the property of the assessed Organization and the assessing Company. Distribution to other companies or
individuals is authorized only after written agreement of the assessed Organization and of the assessing Company.
To that end, a signature below by an Authorized Representative of the assessing company indicates that this report may be copied by
the organization for other customers.
If copied, the report must be disclosed in full including findings and any corrective actions.
Authorized Representative
Assessing Company Name _________________________ Signature _________________________________ Date ____________
Audit Report No.:
Assessing company
ASSESSMENT REPORT
logo
ASSESSMENT CONCLUSIONS
General comments about the organization, distributed products and sources, traceability and
the quality system of the assessed organization:
Strong points:
Weak points- Improvement Opportunities:
Audit Report No.:
Assessing company
ASSESSMENT REPORT
logo
SPECIFIC ORGANIZATION INFORMATION
1 Legal and Financial Aspects
ˆ Date of Formation:
ˆ Legal Status:
ˆ Capital:
ˆ Other Data:
Third Prior Second Prior First Prior Current
Financial Year Financial Year Financial Year Financial Year
(      ) (      ) (      ) (      )

Sales
Earnings
Earnings used for Re-Investment

Workforce
2 Turnover breakdown and main Customers
Activities Main Customers Sales Percentage

Aircraft, Space and
Defence Industry
Other Activity
(be specific)
3 Clearances or Approvals granted by Authorities
Name of the Authority Types and References End of Validity
(date)
Audit Report No.:
Assessing company
ASSESSMENT REPORT
logo
QMS ASSESSMENT RESULT SUMMARY
Organization:
Observation / Corrective Action Request
Result
Clauses* Number
S Ma mi N/A N/E
(Ma/mi)
4 - Quality Management System
4.1 General requirements
4.2 Documentation requirements
5 - Management responsibility
5.1 Management commitment
5.2 Customer focus
5.3 Quality policy
5.4 Planning
5.5 Responsibility, authority and

communication
5.6 Management review
6 - Resource management
6.1 Provision of resources
6.2 Human resources
6.3 Infrastructure
6.4 Work environment
7 - Product realization
7.1 Planning of product realization   Non applicable
7.2 Customer-related processes
7.3 Design and development   Non applicable
7.4 Purchasing
7.5 Production and service provision   7.5.2 Non applicable

7.6 Control of monitoring and
measuring devices
8 - Measurement, analysis and improvement
8.1 General
8.2 Monitoring and measurement
8.3 Control of nonconforming
product
8.4 Analysis of data
8.5 Improvement
Assessed Organization:   Assessing Company:
Results
Rep’s name: Lead Assessor Name:
Signature: Date: Signature:
* For each clause, cross results of assessment: “S” for Satisfactory, “Ma” for major corrective action, “mi” for minor
or “N/A” for non applicable and “N/E” for not evaluated.
Audit Report No.:
Assessing company
QMS ASSESSMENT SCORING
logo
Organization: Result
Major CAR or minor Minor CAR on non
CAR on Key
SCORING CHART
Key requirement
NO CAR RESULT
requirement
(Col. A) (Col. B) (Col. C) (Col. D)

Multiple Single Multiple Single
findings finding findings finding
4 Quality management system
4.1 General requirements 0 5 20 30 40
4.2 Documentation requirements 0 5 20 30 40
5 Management responsibility
5.1 Management commitment
5.2 Customer focus
0 5 10 15 20
5.3 Quality policy
5.4 Planning 0 5 10 15 20
5.5 Responsibility, authority and communication 0 5 15 15 20
5.6 Management review 0 5 10 15 20
6 Resource management
6.1 Provision of resources
0 5 10 20 30
6.2 Human resources
6.3 Infrastructure
0 10 25 40 50
6.4 Work environment
7 Product realization
7.1 Planning of product realization Not required
7.2 Customer-related processes 0 10 20 40 60
7.3 Design and development Not required
7.4 Purchasing 0 5 30 40 100
7.5 Production and service provision
7.5.1 Control of production and service provision 0 5 30 60 80
7.5.2 Validation of processes for production and service provision Not required
7.5.3 Identification and traceability 0 5 40 50 100
7.5.4 Customer property 0 5 10 15 20
7.5.5 Preservation of product 0 5 20 40 100
7.6 Control of monitoring and measuring devices 0 5 10 15 20
8 Measurement, analysis and improvement
8.1 General 0 5 10 15 20
8.2 Monitoring and measurement
8.2.1 Customer satisfaction 0 5 10 15 20
8.2.2 Internal audit 0 5 10 15 20
8.2.3 Monitoring and measurement of processes 0 5 20 25 30
8.2.4 Monitoring and measurement of product 0 5 15 15 20
8.2.5 Evidence of conformance – Certificate of conformity 0 5 N/A N/A/ 100
8.3 Control of nonconforming product 0 5 20 25 30
8.4 Analysis of data 0 5 10 15 20
8.5 Improvement 0 5 10 15 20
Total Points Possible
The assessed Organization agrees on the Quality Management
System scoring and Corrective Action requests

Total Points Achieved
Organization Representative: Signature: Date:

Score
(pts achieved/pts possible)
× 100
...