EN 9121:2005
(Main)Aerospace series - Quality management systems - Assessment applicable to stockist distributors (based on ISO 9001:2000)
Aerospace series - Quality management systems - Assessment applicable to stockist distributors (based on ISO 9001:2000)
The purpose of this document is to define the content and the presentation of the Assessment Report of the EN 9120 (based on ISO 9001:2000).
Luft- und Raumfahrt - Qualitätsmanagementsysteme - Audit für Händler und Lagerhalter (basiert auf ISO 9001:2000)
Série aérospatiale - Systèmes de management de la qualité - Évaluation applicable aux distributeurs stockistes (basé sur ISO 9001:2000)
Aeronavtika - Sistemi vodenja kakovosti - Ocenjevanje, ki se uporablja za distributerje skladiščnike (na podlagi ISO 9001:2000)
General Information
Relations
Standards Content (Sample)
SLOVENSKI STANDARD
01-junij-2008
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Aerospace series - Quality management systems - Assessment applicable to stockist
distributors (based on ISO 9001:2000)
Luft- und Raumfahrt - Qualitätsmanagementsysteme - Audit für Händler und Lagerhalter
(basiert auf ISO 9001:2000)
Série aérospatiale - Systèmes de management de la qualité - Évaluation applicable aux
distributeurs stockistes (basé sur ISO 9001:2000)
Ta slovenski standard je istoveten z: EN 9121:2005
ICS:
03.120.10 Vodenje in zagotavljanje Quality management and
kakovosti quality assurance
49.020 Letala in vesoljska vozila na Aircraft and space vehicles in
splošno general
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.
EUROPEAN STANDARD
EN 9121
NORME EUROPÉENNE
EUROPÄISCHE NORM
December 2005
ICS 03.120.10; 49.020
English Version
Aerospace series - Quality management systems - Assessment
applicable to stockist distributors (based on ISO 9001:2000)
Série aérospatiale - Systèmes de management de la Luft- und Raumfahrt - Qualitätsmanagementsystems -
qualité - Évaluation applicable aux distributeurs stockistes Audit für Händler und Lagerhalter (basiert auf ISO
(basé sur ISO 9001:2000) 9001:2000)
This European Standard was approved by CEN on 28 October 2005.
CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this European
Standard the status of a national standard without any alteration. Up-to-date lists and bibliographical references concerning such national
standards may be obtained on application to the Central Secretariat or to any CEN member.
This European Standard exists in three official versions (English, French, German). A version in any other language made by translation
under the responsibility of a CEN member into its own language and notified to the Central Secretariat has the same status as the official
versions.
CEN members are the national standards bodies of Austria, Belgium, Cyprus, Czech Republic, Denmark, Estonia, Finland, France,
Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia,
Slovenia, Spain, Sweden, Switzerland and United Kingdom.
EUROPEAN COMMITTEE FOR STANDARDIZATION
COMITÉ EUROPÉEN DE NORMALISATION
EUROPÄISCHES KOMITEE FÜR NORMUNG
Management Centre: rue de Stassart, 36 B-1050 Brussels
© 2005 CEN All rights of exploitation in any form and by any means reserved Ref. No. EN 9121:2005: E
worldwide for CEN national Members.
Contents Page
Foreword .3
1 Purpose.4
2 Quality System Assessment Report content.4
Annex A (normative) Stockist Distributors Quality System Questionnaire.12
Annex B (normative) Systems audit scoring .37
Bibliography.40
Foreword
This European Standard (EN 9121:2005) has been prepared by the European Association of Aerospace
Manufacturers - Standardization (AECMA-STAN).
After enquiries and votes carried out in accordance with the rules of this Association, this Standard has
received the approval of the National Associations and the Official Services of the member countries of
AECMA, prior to its presentation to CEN.
This European Standard shall be given the status of a national standard, either by publication of an identical
text or by endorsement, at the latest by June 2006, and conflicting national standards shall be withdrawn at
the latest by June 2006.
Attention is drawn to the possibility that some of the elements of this document may be the subject of patent
rights. CEN [and/or CENELEC] shall not be held responsible for identifying any or all such patent rights.
In December 1998, the Aerospace Industry has established the International Aerospace Quality Group (IAQG)
with the purpose of achieving significant improvements in quality and reductions in cost throughout the value
stream.
This organization, with representation from Aerospace companies in Americas, Asia and Europe and sponsored
by SAE, SJAC and AECMA has agreed to take responsibility for the technical contents of this standard.
This standard was reviewed by the Domain Technical Coordinator of AECMA-STAN's Quality Domain.
According to the CEN/CENELEC Internal Regulations, the national standards organizations of the following
countries are bound to implement this European Standard: Austria, Belgium, Cyprus, Czech Republic,
Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania,
Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland
and the United Kingdom.
1 Purpose
The purpose of this standard is to define the content and the presentation of the Assessment Report
of the EN 9120 (based on ISO 9001:2000).
2 Quality System Assessment Report content
The Assessment Report is made up of:
• Page 5 (required)
General Assessment Information
• Page 6 (required)
Assessment Conclusions
• Page 7 (optional)
General Organization Information
• Page 8 (required)
Assessment Result Summary
• Page 9 (required)
Quality System Scoring
• Page 10
Corrective Action Request (when required)
• Page 11
List of Recommendations/Observations/Comments
•
Annex
STOCKIST DISTRIBUTORS – Quality System Questionnaire associated to the International
Quality System Standard EN 9120 - Section 1 (based on ISO 9001:2000)
• Annex
Documents regarding the company:
- Organization charts,
- Copies of agreements and certifications .
Assessing company
ASSESSMENT REPORT Standards 9120/9121
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GENERAL ASSESSMENT INFORMATION
1 Distributor organization & Work Address
Company Name: Tel Number:
Fax Number:
Subsidiary of: e-mail:
Organization Identification: CAGE code:
Assessed Site(s) Address(es): Assessment Representative & Title:
Headquarter:
Warehouse(s): Quality Manager Representative & Title:
Main activities:
Product Types or Codes:
2 ISO Registration
[ ] ISO Registered Registrar Name:
[ ] ISO Standard / Revision Expiration Date (If applicable):
[ ] Aerospace Standard / Revision
3 Assessment Team
Lead Assessor Name: Other Assessor Team Members:
[ ] Certified Auditor – Type & No.
[ ] Qualified Auditor
4 Assessment Dates:
5 Assessment Scope
[ ] Total facility assessed [ ] Initial assessment [ ] All 9120 elements assessed
[ ] Partial facility assessed [ ] Re-assessment [ ] Partial 9120 elements assessed
[ ] Other: Elements not assessed:
[ ] Activity assessed:
6 Assessment Disposition 7 Scoring
[ ] Conforming Scoring result:
[ ] Conforming with minor (mi) corrective action
[ ] Nonconforming with Major (Ma) corrective action
8 Assessment Approval
Assessing Company Date Lead Assessor Name Signature
Distribution Agreement
This Assessment Report is the property of the assessed Organization and the assessing Company. Distribution to other
companies or individuals is authorized only after written agreement of the assessed Organization and of the assessing
Company.
To that end, a signature below by an Authorized Representative of the assessing company indicates that this report may
be copied by the organization for other customers.
If copied, the report must be disclosed in full including findings and any corrective actions.
Authorized Representative
Assessing Company Name _____________________________ Signature ___________________ Date __________
Assessing company
ASSESSMENT REPORT
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ASSESSMENT CONCLUSIONS
(To be completed in English)
General comments about the organization, distributed products and sources, traceability and
the quality system of the assessed organization:
Strong points:
Weak points- Improvement Opportunities:
Assessing company
ASSESSMENT REPORT
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GENERAL ORGANIZATION INFORMATION
1 Legal and Financial Aspects
� Date of Formation:
� Legal Status:
� Capital:
� Other Data:
Third Prior Second Prior First Prior Current
Financial Year Financial Year Financial Year Financial Year
( ) ( ) ( ) ( )
Sales
Earnings
Earnings used for Re-
Investment
Workforce
2 Turnover breakdown and main Customers
Activities Main Customers Sales Percentage
Aircraft, Space and
Defence Industry
Other Activity
(be specific)
3 Clearances or Approvals granted by Authorities
Name of the Authority Types and References End of Validity
(date)
Assessing company
ASSESSMENT REPORT
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ASSESSMENT RESULT SUMMARY
Organization:
Result
Elements* Observation / Corrective Action Request Number
(EN 9120-9121) (Ma/mi)
S Ma mi N/A
4 - Quality Management System
4.1 General requirements
4.2 Documentation requirements
5 - Management responsibility
5.1 Management commitment
5.2 Customer focus
5.3 Quality policy
5.4 Planning
5.5 Responsibility, authority and
communication
5.6 Management review
6 - Resource management
6.1 Provision of resources
6.2 Human resources
6.3 Infrastructure
6.4 Work environment
7 - Product realization
7.1 Planning of product realization Non applicable
7.2 Customer-related processes
7.3 Design and development Non applicable
7.4 Purchasing
7.5 Production and service provision 7.5.2 Non applicable
7.6 Control of monitoring and
measuring devices
8 - Measurement, analysis and improvement
8.1 General
8.2 Monitoring and measurement
8.3 Control of nonconforming
product
8.4 Analysis of data
8.5 Improvement
Assessed Organization: Assessing Company:
Rep’s name: Lead Assessor Name:
Results
Signature: Signature:
* For each element, cross results of assessment: “S” for Satisfactory, “Ma” for major corrective action, “mi” for
minor or “N/A” for non applicable
(Member logo)
ASSESSMENT SCORING
Organization: Result
Major CAR or Minor CAR on
minor CAR on non
SCORING CHART
Key requirement Key requirement NO CAR RESULT
Standards 9120/9121
Multiple Single Multiple Single
findings finding findings finding
4 Quality management system (Max. 80)
4.1 General requirements 0 5 20 30 40
4.2 Documentation requirements 0 5 20 30 40
Management responsibility (Max. 80)
5.1 Management commitment
5.2 Customer focus 0 5 10 15 20
5.3 Quality policy
5.4 Planning 0 5 10 15 20
5.5 Responsibility, authority and communication 0 5 15 15 20
5.6 Management review 0 5 10 15 20
6 Resource Management (Max. 80)
6.1 Provision of resources
0 5 10 20 30
6.2 Human resources
6.3 Infrastructure
0 10 25 40 50
6.4 Work environment
7 Product realization (Max. 480)
7.1 Planning of product realization Not required
7.2 Customer-related processes 0 10 20 40 60
7.3 Design and development Not required
7.4 Purchasing 0 5 30 40 100
7.5 Production and service provision
7.5.1 Control of production and service provision 0 5 30 60 80
7.5.2 Validation of processes for production and service provision Not required
7.5.3 Identification and traceability 0 5 40 50 100
7.5.4 Customer property 0 5 10 15 20
7.5.5 Preservation of product 0 5 20 40 100
7.6 Control of monitoring and measuring devices 0 5 10 15 20
8 Measurement, analysis and improvement (Max. 280)
8.1 General 0 5 10 15 20
8.2 Monitoring and measurement
8.2.1 Customer satisfaction 0 5 10 15 20
8.2.2 Internal audit 0 5 10 15 20
8.2.3 Monitoring and measurement of processes 0 5 20 25 30
8.2.4 Monitoring and measurement of product 0 5 15 15 20
8.2.5 Evidence of conformance – Certificate of conformity 0 5 N/A N/A/ 100
8.3 Control of nonconforming product 0 5 20 25 30
8.4 Analysis of Data 0 5 10 15 20
8.5 Improvement 0 5 10 15 20
Total Points Possible
Total Points Achieved
Score (pt achieved/pts × 100)
The assessed Organization agrees on the Quality System scoring and Corrective Action
requests
Organization Representative: Signature: Date:
CORRECTIVE ACTION REQUEST Assessing company
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(C.A.R.)
Organization: Identification C.A.R. No.:
Site: Date issued:
Reference Standard: Referenced Standard Element concerned:
Criticality Non-Conformance Description
Ma / mi
Assessor Name: Assessor Signature:
Assessed Organization to complete the Corrective Action Request with root cause analysis, corrective
Due date:
action and planned completion date of corrective action, and return to the assessing Company by
due date.
Action Root Cause:
No.:
Planned completion date
Action Corrective Action:
of Corrective Action:
No.:
Organization Representative Name: Signature: Current date:
Verification of the implementation of the completed Corrective Action by the Assessed Organization
Organization Representative Name: Signature: Current date:
Verification of the implementation of the completed Corrective Action to be filled out by the Assessing Company
Verification date: Accepted: Assessor Name: Assessor Signature:
Yes � No �
Assessing company
List of Recommendations/Observations/Comments
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Organization: Audit report number:
Site: Issued date:
Item Number Section Description
Lead Assessor Name: Signature:
---------------------- P
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