prEN ISO 41001

Facility management - Management systems - Requirements with guidance for use (ISO/DIS 41001:2026)

ISO 41001:2018 specifies the requirements for a facility management (FM) system when an organization:
a) needs to demonstrate effective and efficient delivery of FM that supports the objectives of the demand organization;
b) aims to consistently meet the needs of interested parties and applicable requirements;
c) aims to be sustainable in a globally-competitive environment.
The requirements specified in ISO 41001:2018 are non-sector specific and intended to be applicable to all organizations, or parts thereof, whether public or private sector, and regardless of the type, size and nature of the organization or geographical location.
Annex A provides additional guidance on the use of this document.

Facility Management - Managementsysteme - Anforderungen mit Anleitung für die Anwendung (ISO/DIS 41001:2026)

Facility management - Systèmes de management - Exigences et recommandations pour la mise en œuvre (ISO/DIS 41001:2026)

Le présent document spécifie les exigences relatives à un système de facility management (FM) lorsqu'un organisme:
a) doit démontrer une prestation de services de FM efficace et efficiente soutenant les objectifs de l'organisme demandeur;
b) vise à répondre constamment aux besoins des parties intéressées et à satisfaire aux exigences applicables;
c) vise à être durable dans un environnement concurrentiel mondial.
Les exigences spécifiées dans le présent document ne sont pas spécifiques à un secteur et sont prévues pour être applicables à tous les organismes, ou parties de ceux-ci, du secteur public ou privé, et indépendamment du type, de la taille et de la nature de l'organisme ou de la situation géographique.
L'Annexe A fournit des lignes directrices supplémentaires pour l'utilisation du présent document.

Upravljanje objektov in storitev - Upravljanje sistemov - Zahteve z navodili za uporabo (ISO/DIS 41001:2026)

ISO 41001:2018 določa zahteve za sistem upravljanja objektov (FM), kadar organizacija:
a) potrebuje dokazati učinkovito in uspešno izvajanje FM, ki podpira cilje organizacije povpraševanja;
b) si prizadeva dosledno izpolnjevati potrebe zainteresiranih strani in veljavne zahteve;
c) si prizadeva biti trajnostna v globalno konkurenčnem okolju.
Zahteve, določene v ISO 41001:2018, niso specifične za posamezne sektorje in so namenjene uporabi v vseh organizacijah ali njihovih delih, ne glede na to, ali gre za javni ali zasebni sektor, in ne glede na vrsto, velikost in naravo organizacije ali geografsko lokacijo.
Dodatek A nudi dodatna navodila za uporabo tega dokumenta.

General Information

• Status: Not Published
• Publication Date: 01-Nov-2027
• ICS: 03.100.70 - Management systems
• Technical Committee: CEN/TC 348 - Facility management
• Current Stage: 4020 - Submission to enquiry - Enquiry
• Start Date: 09-Apr-2026
• Completion Date: 09-Apr-2026
• Ref Project: oSIST prEN ISO 41001:2026 - Facility management - Management systems - Requirements with guidance for use (ISO/DIS 41001:2026)

Relations

• Revises: EN ISO 41001:2018 - Facility management - Management systems - Requirements with guidance for use (ISO 41001:2018)
• Effective Date: 03-May-2023

Standards Content (Sample)

SLOVENSKI STANDARD
01-junij-2026
Upravljanje objektov in storitev - Upravljanje sistemov - Zahteve z navodili za
uporabo (ISO/DIS 41001:2026)
Facility management - Management systems - Requirements with guidance for use
(ISO/DIS 41001:2026)
Facility Management - Managementsysteme - Anforderungen mit Anleitung für die
Anwendung (ISO/DIS 41001:2026)
Facility management - Systèmes de management - Exigences et recommandations pour
la mise en œuvre (ISO/DIS 41001:2026)
Ta slovenski standard je istoveten z: prEN ISO 41001
ICS:
03.080.10 Vzdrževalne storitve. Maintenance services.
Upravljanje objektov Facilities management
03.100.70 Sistemi vodenja Management systems
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.

DRAFT
International
Standard
ISO/DIS 41001
ISO/TC 267
Facility management —
Secretariat: BSI
Management systems —
Voting begins on:
Requirements with guidance for use
2026-04-06
Facility management — Systèmes de management — Exigences
Voting terminates on:
avec recommandations d'utilisation
2026-06-29
ICS: 03.100.70; 03.080.10
THIS DOCUMENT IS A DRAFT CIRCULATED
FOR COMMENTS AND APPROVAL. IT
IS THEREFORE SUBJECT TO CHANGE
AND MAY NOT BE REFERRED TO AS AN
INTERNATIONAL STANDARD UNTIL
PUBLISHED AS SUCH.
This document is circulated as received from the committee secretariat.
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Reference number
ISO/DIS 41001:2026(en)
DRAFT
ISO/DIS 41001:2026(en)
International
Standard
ISO/DIS 41001
ISO/TC 267
Facility management —
Secretariat: BSI
Management systems —
Voting begins on:
Requirements with guidance for use
Facility management — Systèmes de management — Exigences
Voting terminates on:
avec recommandations d'utilisation
ICS: 03.100.70; 03.080.10
THIS DOCUMENT IS A DRAFT CIRCULATED
FOR COMMENTS AND APPROVAL. IT
IS THEREFORE SUBJECT TO CHANGE
AND MAY NOT BE REFERRED TO AS AN
INTERNATIONAL STANDARD UNTIL
PUBLISHED AS SUCH.
This document is circulated as received from the committee secretariat.
IN ADDITION TO THEIR EVALUATION AS
BEING ACCEPTABLE FOR INDUSTRIAL,
© ISO 2026
TECHNOLOGICAL, COMMERCIAL AND
USER PURPOSES, DRAFT INTERNATIONAL
All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may
STANDARDS MAY ON OCCASION HAVE TO
ISO/CEN PARALLEL PROCESSING
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Published in Switzerland Reference number
ISO/DIS 41001:2026(en)
ii
ISO/DIS 41001:2026(en)
Contents Page
Foreword .v
Introduction .vi
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
4 Context of the FM organization . 5
4.1 Understanding the FM organization and its context .5
4.2 Understanding the needs and expectations of interested parties .6
4.3 Determining the scope of the FM management system .6
4.4 FM Management system .6
4.5 FM strategy .6
4.6 Understanding the needs and expectations of interested parties .6
4.7 Understanding the importance of promoting well-being.6
4.8 Lifecycle .7
5 Leadership . 7
5.1 Leadership and commitment .7
5.2 Policy .8
5.3 FM strategy .9
5.4 Roles, responsibilities and authorities .9
6 Planning . 9
6.1 Actions to address risks and opportunities (planning to implement the FMMS) .9
6.2 FM Objectives and planning to achieve them .10
6.3 Planning of changes .11
6.4 Actions to address well-being .11
6.5 Actions to address implementation changes .11
6.6 Sourcing strategy and agreements .11
7 Support .11
7.1 Resources .11
7.2 Competence . 12
7.3 Awareness . 12
7.4 Communication . 12
7.5 Documented information . 13
7.5.1 General . 13
7.5.2 Creating and updating information . 13
7.5.3 Control of documented information . 13
7.6 Digital information .14
7.7 Management information .14
7.7.1 FM data and information requirements .14
7.8 Organizational knowledge . 15
8 Operation .15
8.1 Operational planning and control . 15
8.2 Coordination with interested parties .16
8.3 Integration of services .16
8.4 Asset Management Plan.16
8.5 Control of externally provided processes, products and services .16
8.5.1 General .16
8.5.2 Type and extent of control .16
8.5.3 Information for external providers .17
8.6 Production and service provision .17
8.6.1 Control of production and service provision .17
8.6.2 Identification and traceability .17
8.6.3 Property belonging to customers or external providers .17

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ISO/DIS 41001:2026(en)
8.6.4 Post-delivery activities .17
8.6.5 Control of changes .17
8.7 Release of products and services .17
8.8 Control of Nonconforming Outputs.17
8.9 Facility Management Practices in Operations .18
9 Performance evaluation .18
9.1 Monitoring, measurement, analysis and evaluation . .18
9.2 Internal audit .18
9.2.1 General .18
9.2.2 Internal Audit Program .19
9.2.3 Conducting Internal Audits .19
9.3 Management review .19
9.3.1 General .19
9.3.2 Management review inputs . 20
9.3.3 Management review results .21
9.3.4 Demand Organization Satisfaction .21
10 Improvement .21
10.1 Continual improvement .21
10.2 Nonconformity and corrective action .21
10.3 Performance measurement . 22
10.4 Preventive actions . 22
Annex A (informative) Guidance on the use of this document .23
Annex B (informative) Pointers to other standards in the ISO 41000 series .58
Annex C (informative) Feedback and experiences of FM Organisations (in-house and external)
who have completed alignment with and compliance of ISO 41001: 2018 Management
System Standard . 61
Bibliography .66

iv
ISO/DIS 41001:2026(en)
Foreword
ISO (the International Organization for Standardization) is a worldwide federation of national standards
bodies (NSBs) (ISO member bodies). The work of preparing International Standards is normally carried out
through ISO technical (TCs). Each member body interested in a subject for which a technical committee
has been established has the right to be represented on that committee. International FM organizations,
governmental and non-governmental, in liaison with ISO, also take part in the work. ISO collaborates closely
with the International Electrotechnical Commission (IEC) on all matters of electrotechnical standardization.
The procedures used to develop this document and those intended for its further maintenance are described
in the ISO/IEC Directives, Part 1. In particular the different approval criteria needed for the different types
of ISO documents should be noted. This document was drafted in accordance with the editorial rules of the
ISO/IEC Directives, Part 2 (see www.iso.org/directives).
Attention is drawn to the possibility that some of the elements of this document may be the subject of patent
rights. ISO shall not be held responsible for identifying any or all such patent rights. Details of any patent
rights identified during the development of the document will be in the Introduction and/or on the ISO list of
patent declarations received (see www.iso.org/patents).
Any trade name used in this document is information given for the convenience of users and does not
constitute an endorsement.
For an explanation on the voluntary nature of standards, the meaning of ISO specific terms and
expressions related to conformity assessment, as well as information about ISO’s adherence to the World
Trade Organization (WTO) principles in the Technical Barriers to Trade (TBT) see the following URL:
www.iso.org/iso/foreword.html.
This document was prepared by Technical Committee ISO/TC 267, Facility management.

v
ISO/DIS 41001:2026(en)
Introduction
0.1  General
Facility management (FM) integrates multiple disciplines in order to have an influence on the efficiency and
productivity of economies of societies, communities and FM organizations, as well as the manner in which
individuals interact with the built environment. FM affects the health, well-being and quality of life of much
of the world’s societies and population through the services it manages and delivers.
While FM has such a broad impact, recognition of its principles and practices at a global level has been
lacking. This document provides the basis for a common interpretation and understanding of FM and the
ways in which it can benefit demand organizations of all kinds.
The development of the market for FM services would be enhanced by the presence of a common global
structure and supporting standard. The sector benefits from a common basis upon which FM can be
assessed, measured and improved. This is the primary driver for, and purpose of, this document.
In a globally competitive environment, FM organizations and providers need to communicate among
themselves and with interested parties using common principles, concepts and terms, including development,
assessment and measurement of performance. This document is intended to raise the standard of care and
increase levels of quality, thereby stimulating organizational maturity and competition for the delivery of
FM.
The benefits of an integrated system standard for FM include:
— improved workforce safety, health, productivity and well-being.
— improved communication of requirements and methodologies among and between public and private
sector demand organizations;
— improved efficiency and effectiveness, thus improving cost benefits to FM organizations;
— improved service consistency;
— Ability to leverage intelligent built environments and Internet of Things integration;
— Delivery of Sustainability and Environmental Social Governance compliance;
— providing a common platform for all types of FM organizations.
— Providing administrative and business processes and controls
— Optimizing organizational performance
— Contributing to the demand organization objectives
— Optimizing asset longevity and asset performance
— Integration of Artificial Intelligence and automation in built environment operations
This document is applicable to any FM organization that wishes to:
— establish, implement, maintain and improve an integrated FM management system.
— assure itself of conformity with its stated management policy.
Demonstrate conformity with this document by:
— making a self-determination and self-declaration;
— seeking confirmation of its conformity by parties having an interest in the FM organization;
— seeking confirmation of its self-declaration by a party external to the FM organization;

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ISO/DIS 41001:2026(en)
— seeking certification/registration of its FM management system by an accredited third-party certification
body.
It is particularly important to note that the ISO 41000Facility management series of standards provide
insight into various clauses within this standard.
0.2  Process approach
This document applies the framework developed by ISO to improve alignment among its International
Standards for management systems.
This document promotes the adoption of a process approach when developing, implementing and improving
the effectiveness of a management system standard to enhance customer satisfaction by meeting their
requirements.
For an FM organization to function efficiently and effectively, it needs to determine and manage numerous
interrelated activities. An activity, or set of activities, using resources and managed in order to enable the
transformation of inputs into outputs, can be considered as a process. Generally, the output from one process
directly forms the input to the next.
The application of a system of processes within an FM organization, together with the identification,
interactions of these processes and their management to produce the desired outcome, can be referred to as
the “process approach”.
An advantage of the process approach is the ongoing control that it provides over the linkage between the
individual processes within the system of processes, as well as over their combination and interaction.
Additionally, the system/processes can be integrated with other systems and processes.
When used within an FM management system, such an approach emphasizes the importance of:
a) understanding and meeting the demand organization’s requirements through an integrated planning
process;
b) the relationship between the integrated planning process and Clauses 4 to 10 of the FM management
system;
c) the documentation associated with the requirements of the FM management system and the subject of
certification assessments;
d) all of the above in the context of management levels;
e) continual improvement of processes based on objective measurement.
Note 1 A demand organization is an entity which has a need and the authority to incur costs to have requirements
met. It is typically an authorized representative within a functional unit of the FM organization.
To preview the FM management system, the core processes start with understanding and defining the
following criteria within a demand organization.
— Context of the FM organization: understanding and determining the appropriate FM management
system (see Clause 4).
— Leadership: understanding organizational roles, responsibilities, policies and authorities (see Clause 5).
— Planning: understanding risks, opportunities, strategic objectives and current policies (see Clause 6).
— Support: understanding available versus required resources in the form of financial, human and
technology (see Clause 7).
— Operations: delivering integrated FM services (see Clause 8).
— Performance evaluation: benchmarking standards, monitoring and meeting target requirements (see
Clause 9).
vii
ISO/DIS 41001:2026(en)
— Improvement: reviewing benchmarked standards, identifying and implementing process improvement
initiatives (see Clause 10).
Reference is made to the demand organization and the FM organization throughout this document. This
distinction is made due to the variable nature in which FM services may be delivered through internal
staffing within the demand organization, external service providers, or a combination of the two. The
requirements of this document apply to the FM organization. However, as illustrated in Figure 1, the FM
organization and the demand organization need to work together to clearly define needs to meet the core
business strategy, and to develop FM policies and practices that will enable the core business activities of
the demand organization.
In addition, the clauses of this document can be considered through the process approach methodology
known as “Plan-Do-Check-Act” (PDCA), as is illustrated in Figure 1. PDCA can be briefly described as follows.
Plan: establish the objectives and processes necessary to deliver results in accordance with customer
requirements and the demand organization’s policies.
Do: implement the processes.
Check: monitor and measure processes and product against policies, objectives and requirements for the
product and report the results.
Act: take actions to continually improve process performance.
Figure 1 — Process approach methodology in facility management
Note 1 The numbering contained in Figure 1, is aligned with clauses contained within this document.

viii
ISO/DIS 41001:2026(en)
Concepts listed in Figure 1 Where to find the relevant text Annexure (Section / Additional reference to
(Section / page) page) other standards
A. Demand Organisation Introduction 1/p viii ISO 410XX
B. Organisation ISO 410XX
— FM strategy Section 4/p & throughout ISO 410XX
— FM policy Section 4.2/p Section A.4.2/p ISO 410XX
— FM plans Section 5.2/p Section A.5.2/p
Section A.6 – A.10/p
4) Context (of FM Section 4/p Section A.4/p
ORGANISATION)
5) Leadership Section 5/p Section A.5/p
6) FM Planning Section 6/p Section A.6/p
7) Support Section 7/p Section A.7/p
8) FM Operation Section 8/p Section A.8/p
9) FM Performance evaluation Section 9 & 10/p Section A.9/p
10) FM Improvement Section 10/p Section A.10/p

ix
DRAFT International Standard ISO/DIS 41001:2026(en)
Facility management — Management systems —
Requirements with guidance for use
1 Scope
This document specifies the requirements for a facility management (FM) system when an FM organization:
a) needs to demonstrate effective and efficient delivery of FM that supports the objectives of the demand
organization;
b) aims to consistently meet the needs and expectations of interested parties and applicable requirements;
c) aims to be sustainable in a globally-competitive environment;
d) demonstrate how the FM organization understands and aligns to the strategy of the demand
organization.
The requirements specified in this document are non-sector specific and intended to be applicable to all FM
organizations, or parts thereof, whether public or private sector, and regardless of the type, size and nature
of the demand organization or geographical location.
Annex A provides additional guidance on the use of this document.
2 Normative references
The following documents are referred to in the text in such a way that some or all of their content constitutes
requirements of this document. For dated references, only the edition cited applies. For undated references,
the latest edition of the referenced document (including any amendments) applies.
3 Terms and definitions
For the purposes of this document, the terms and definitions given in ISO 41011 and the following apply.
ISO and IEC maintain terminological databases for use in standardization at the following addresses:
— ISO Online browsing platform: available at https:// www .iso .org/ obp
— IEC Electropedia: available at http:// www .electropedia .org/
Note 1 For the purposes of this document, the term “FM management system” is used to refer to a system for FM.
3.1
organization
person or group of people that has its own functions with responsibilities, authorities and relationships to
achieve its objectives (3.6)
Note 1 to entry: The concept of organization includes, but is not limited to, sole-trader, company, corporation, firm,
enterprise, authority, partnership, charity or institution, or part or combination thereof, whether incorporated or not,
public or private.
Note 2 to entry: If the organization is part of a larger entity, the term “organization” refers only to the part of the larger
entity that is within the scope of the XXX management system (3.4).

ISO/DIS 41001:2026(en)
3.2
interested party
interested party (preferred term) stakeholder (admitted term)
person or organization (3.1) that can affect, be affected by, or perceive itself to be affected by a decision or
activity
3.3
top management
person or group of people who directs and controls an organization (3.1) at the highest level
Note 1 to entry: Top management has the power to delegate authority and provide resources within the organization.
Note 2 to entry: If the scope of the management system (3.4) covers only part of an organization, then top management
refers to those who direct and control that part of the organization.
3.4
management system
set of interrelated or interacting elements of an organization (3.1) to establish policies (3.5) and objectives
(3.6), as well as processes (3.8) to achieve those objectives
Note 1 to entry: A management system can address a single discipline or several disciplines.
Note 2 to entry: The management system elements include the organization’s structure, roles and responsibilities,
planning and operation and administration and control.
Note 3 to entry: the scope of a management system may include the whole of the organization, specific and identified
functions of the organization, specific and identified sections of the organization, or one or more functions across a
group of organizations.
Note 4 to entry: for the purposes of this document, the term “FM management system” is used to refer to a system for
FM.
Note 5 to entry: a management system shall address improvement and optimization
3.5
policy
Intentions and direction of an organization (3.1) as formally expressed by its top management (3.3)
3.6
objective
result to be achieved
Note 1 to entry: An objective can be strategic, tactical, or operational.
Note 2 to entry: Objectives can relate to different disciplines (such as finance, health and safety, and environment).
They can be, for example, organization-wide or specific to a project, product or process (3.8).
Note 3 to entry: An objective can be expressed in other ways, e.g. as an intended result, as a purpose, as an operational
criterion, as an FM objective or by the use of other words with similar meaning (e.g. aim, goal, or target).
Note 4 to entry: In the context of management systems (3.4), objectives are set by the FM organization
Note 5 to entry: organization (3.1), consistent with the policy (3.5), to achieve specific results.
Note 6 to entry: In the context of management systems (3.4), FM objectives are set by the organization (3.1), consistent
with the demand organization’s policies and goals, and FM policy (3.7), to achieve specific results.
3.7
risk
effect of uncertainty
Note 1 to entry: An effect is a deviation from the expected — positive or negative.

ISO/DIS 41001:2026(en)
Note 2 to entry: Uncertainty is the state, even partial, of deficiency of information related to, understanding or
knowledge of, an event, its consequence, or likelihood.
Note 3 to entry: Risk is often characterized by reference to potential events (as defined in ISO Guide 73)ISO 31073:2022(en)
Risk management — Vocabulary (Is ISO Guide 73 valid now? Withdrawn by ISO) As per ISO 31073:2022 risk effect
of uncertainty (3.1.3) on objectives (3.1.2) and consequences (as defined in ISO Guide 73)ISO 31073:2022(en) Risk
management — Vocabulary, or a combination of these.
Note 4 to entry: Risk is often expressed in terms of a combination of the consequences of an event (including changes
in circumstances) and the associated likelihood (as defined in ISO Guide 73) of ISO 31073:2022(en) Risk management
— Vocabulary occurrence.
3.8
process
Set of interrelated or interacting activities that uses or transforms inputs to deliver a result
Note 1 to entry: Whether the result of a process is called an output, a product or a service depends on the context of
the reference.
3.9
competence
Ability to apply knowledge and skills to achieve intended results
Note 1 to entry: This requires a demonstrated understanding of human behaviours and attributes as acknowledged
in an FM competency framework and the demonstrated ability to apply that knowledge and skills to achieve intended
results
Note 2 to entry: In the context of FM, competence should also include experience and behaviours
3.10
documented information
information required to be controlled and maintained by an organization (3.1) and the medium on which it
is contained
Note 1 to entry: Documented information can be in any format and media, and from any source.
Note 2 to entry: Documented information can refer to:
— the management system (3.4), including related processes (3.12);
— information created in order for the organization to operate (documentation);
— evidence of results achieved (records).
3.11
performance
measurable result
Note 1 to entry: Performance can relate either to quantitative or qualitative findings.
Note 2 to entry: Performance can relate to the management of activities, processes (3.12), products (including
services), systems or organizations (3.1).
Note 3 to entry: Performance must be regularly examined for compliance and conformance leading to improvement
and optimalization.
3.12
continual improvement
recurring activity to enhance performance (3.11)
Note 1 to entry: organizational behavior leading to regular performance review seeking opportunities for improvement
and optimalization.
ISO/DIS 41001:2026(en)
3.13
effectiveness
extent to which planned activities are realized and planned results optimally achieved
Note 1 to entry: it should be verified in support of the demand organization requirements and objectives
3.14
requirement
need or expectation that is stated, generally implied or obligatory
Note 1 to entry: “Generally implied” means that it is custom or common practice for the organization (3.1) and
interested parties (3.2) that the need or expectation under consideration is implied.
Note 2 to entry: A specified requirement is one that is stated, for example in documented information (3.10).
3.15
conformity
fulfilment of a requirement (3.14)
3.16
nonconformity
non-fulfilment of a requirement (3.14)
3.17
corrective action
action to eliminate the cause(s) of a nonconformity (3.16) and to prevent recurrence
3.18
audit
systematic, independent and documented process (3.8) for obtaining audit evidence and evaluating it
objectively to determine the extent to which the audit criteria are fulfilled
Note 1 to entry: An audit can be an internal audit (first party) or an external audit (second party or third party), and it
can be a combined audit (combining two or more disciplines).
Note 2 to entry: An internal audit is conducted by the organization (3.1) itself, or by an external party on its behalf.
Note 3 to entry: “Audit evidence” and “audit criteria” are defined in ISO 19011.
3.19
measurement
process (3.8) to determine a value
3.20
monitoring
determining the status of a system, a process (3.8) or an activity
Note 1 to entry: To determine the status, there can be a need to check, supervise or critically observe.
Note 2 to entry: this relates to verifying the suitability of outcomes
3.21
data
Note – definition of data to be sourced from appropriate reference point
3.22
facility management plan
the effective combination of the organization’s (3.1) objectives (3.8), policies (3.7), resources, and systems to
address the needs of the demand organization. This is outlined in ISO 41002
Note 1 to entry: plural and possessive forms are used but refer back to the singular definition

ISO/DIS 41001:2026(en)
3.23
information
Note – definition of data to be sourced from appropriate reference point
3.24
management information
Information which is identified as required by top management of the demand organisation and the fm
orgnaisation to decision making in relation to implementation of the FM management system
3.25
outsource (verb)
make an arrangement where an external FM organization (3.1) performs part of a demand organization’s
function or process (3.12)
Note 1 to entry: An external organization is outside the scope of the management system (3.4), although the outsourced
function or process is within the scope.
3.26
well-being
minimising any potential health and safety hazards.
4 Context of the FM organization
4.1 Understanding the FM organization and its context
The FM organization shall determine, demonstrate and document external and internal issues that
are relevant to its purpose and its strategic objectives, and that affect its ability to achieve the intended
outcome(s) of its FM management system.
The FM organization shall determine whether climate change is a relevant issue. Actions to Mitigate
Identified climate change and sustainability issues in the FM, shall be addressed through relevant ISO
standards and frameworks and aligned with the Demand Organizations sustainability strategy.
A management-led approach to FM is expected and extends to the delivery of facility services of whatever
kind. It is explicit in the definition of an FM organization that it is able to function on all three management
levels: strategic, tactical and operational.
Note 1 ISO 41002 gives guidance on the development of an FM organization working on the three management
levels to satisfy the needs and objectives of the demand organization and users of its facility, as well as meeting the
needs of key stakeholders and applicable FM requirements.
Note 2 ISO 41015 provides guidance on the ways in which the FM organization can influence organizational
behaviours to achieve improved outcomes. It shows how the FM organization can engage, empower and influence
users, service providers and other interested parties with one another for improved outcomes and user experience in
the context of the built environment.
Note 3 ISO 41013 gives guidance on the scope of FM and adds value in providing greater understanding of concepts
of FM practice.
Note 4 ISO/TR 41019 outlines FM's role in sustainability, resilience and adaptability
Note 5 ISO 41014: Provides guidance with recommendations on the development of an FM strategy and
quantitative sustainability goals, based on an understanding of the demand organization’s strategy.
Note 6 ISO AWI 41021 (under development) provide guidance on maintenance management within the facility
management sector, aimed at enhancing the lifecycle delivery of maintenance strategies.
Note 7 Reference other relevant ISO standards including those Standards that deal with digital and data matters.

ISO/DIS 41001:2026(en)
4.2 Understanding the needs and expectations of interested parties
The FM organization shall determine:
— the interested parties that are relevant to the FM management system and those that impact digital and
data related matters;
— the relevant requirements of these interested parties;
— which of these requirements will be addressed through the FM management system.
— Determine through and in alignment with the Demand organization whether climate change is relevant
issue
The FM organization shall determine and document:
— the outputs which will satisfy the requirements;
— the inputs required to achieve those outputs;
— the process to keep the requirements up-to-date.
— Ensure outputs align with the requirement to ensure facilities users well-being
Note 1 Relevant interested parties can have requireme
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