EN 60300-3-12:2011

Dependability management - Part 3-12: Application guide - Integrated logistic support

IEC 60300-3-12:2011 is an application guide for establishing an integrated logistic support (ILS) management system. It is intended to be used by a wide range of suppliers including large and small companies wishing to offer a competitive and quality item which is optimized for the purchaser and supplier for the complete life cycle of the item. It also includes common practices and logistic data analyses that are related to ILS. This edition includes the following significant technical changes with respect to the previous edition:
- provision of a better overview of the whole ILS process;
- updating of the document to align with associated dependability standards that were introduced after the previous edition.

Zuverlässigkeitsmanagement - Teil 3-12: Anwendungsleitfaden - Integrierte logistische Unterstützung

Gestion de la sûreté de fonctionnement - Partie 3-12: Guide d'application - Soutien logistique intégré

La CEI 60300-3-12:2011 est un guide d'application qui permet de mettre en place un système de management de soutien logistique intégré (SLI). Elle est destinée à être utilisée par un large éventail de fournisseurs, y compris les grandes et petites entreprises, souhaitant offrir une entité compétitive et de qualité dont les caractéristiques sont optimisées pour l'acheteur et le fournisseur pendant toute sa durée de vie. Elle donne également les pratiques communément mises en oeuvre et des analyses de données logistiques en matière de SLI. Cette édition inclut les modifications techniques majeures suivantes par rapport à l'édition précédente:
- fourniture d'un meilleur aperçu de l'ensemble du processus ILS;
- mise à jour du document pour s'aligner sur les normes de fiabilité associées qui ont été introduites après l'édition précédente.

Vodenje zagotovljivosti - 3-12. del: Vodilo za uporabo - Integrirana logistična podpora (IEC 60300-3-12:2011)

Ta del IEC 60300 je vodilo za uporabo pri vzpostavljanju sistema za upravljanje integrirane logistične podpore (ILS).
Uporabljali naj bi ga številni dobavitelji, vključno z velikimi in majhnimi podjetji, ki želijo ponuditi kompetitiven in kakovosten izdelek, ki je v celotnem življenjskem ciklu optimiziran za kupca in dobavitelja. Vključuje tudi običajno prakso in analize logističnih podatkov, povezane z ILS.

General Information

• Status: Published
• Publication Date: 24-Mar-2011
• Withdrawal Date: 23-Mar-2014
• ICS: 03.120.30 - Application of statistical methods
• ICS: 21.020 - Characteristics and design of machines, apparatus, equipment
• Technical Committee: CLC/SR 56 - Dependability
• Drafting Committee: IEC/TC 56 - IEC_TC_56
• Parallel Committee: IEC/TC 56 - IEC_TC_56
• Current Stage: 6060 - Document made available - Publishing
• Start Date: 25-Mar-2011
• Completion Date: 25-Mar-2011
• Ref Project: SIST EN 60300-3-12:2011 - Dependability management - Part 3-12: Application guide - Integrated logistic support (IEC 60300-3-12:2011)

Relations

• Replaces: EN 60300-3-12:2004 - Dependability management - Part 3-12: Application guide - Integrated logistic support
• Effective Date: 29-Jan-2023

Overview

EN 60300-3-12:2011 (IEC 60300-3-12:2011) is an application guide within the dependability management series that explains how to establish an Integrated Logistic Support (ILS) management system. The standard is intended for a wide range of suppliers - large and small - who need to deliver items optimized for the purchaser and supplier across the complete life cycle. This edition improves the overview of the entire ILS process and aligns the guidance with later dependability standards.

Key topics and technical requirements

The standard provides practical guidance and structured topics that support ILS implementation and logistic support analysis (LSA). Major technical topics include:

• Principles and objectives of ILS - defining the scope and purpose of integrated logistic support to improve supportability and life‑cycle performance.
• Planning and management - management structure, responsibilities, documentation control and review procedures for an ILS program.
• Logistic Support Analysis (LSA) - methodologies for identifying, recording and analysing logistic requirements and supportability factors throughout life‑cycle phases.
• Identification of maintenance and support activities - techniques for defining Maintenance Support Tasks (MST), post‑production support (PPS) and trade‑off studies to select optimal support options.
• Verification and acceptance - strategies for verifying logistic supportability, test and evaluation procedures and monitoring of field data.
• ILS outputs - required outputs used to influence design and deliver support elements: maintenance plans, provisioning of spares, support equipment, training and certification, technical documentation, facilities, packaging/handling/storage/transportation (PHS&T) and software support.
• LSA database and configuration management - guidance on data format, interfaces, tailoring and configuration control for the LSA database.
• Supportability reporting - templates and reporting to capture customer constraints, harmonization, improvement opportunities and technological options.

Applications and who should use it

EN 60300-3-12 is practical for organizations and roles that manage product life‑cycle support and dependability, including:

• Systems engineers, ILS engineers and logistic support analysts
• Maintenance planners and reliability/maintainability engineers
• Procurement and program managers specifying life‑cycle requirements
• Suppliers in defence, transportation, industrial equipment and complex electronics
• Small and medium enterprises seeking competitive, life‑cycle‑optimized product offers

Using this standard helps teams reduce through‑life costs, improve availability and ensure supportability requirements are embedded early in design.

Related standards

EN 60300-3-12 is part of the IEC 60300 dependability series and references related guides such as:

• IEC/EN 60300-3-1, -3-2, -3-3, -3-4, -3-10, -3-11, -3-14, -3-16
• IEC 60706 series (maintainability), IEC 60812 (FMEA), IEC 62402 (obsolescence management), IEC 62508 (human aspects of dependability)

Keywords: EN 60300-3-12, IEC 60300-3-12, integrated logistic support, ILS management system, logistic support analysis, LSA database, dependability management, supportability, maintenance support.

Standards Content (Sample)

SLOVENSKI STANDARD
01-maj-2011
1DGRPHãþD
SIST EN 60300-3-12:2004
9RGHQMH]DJRWRYOMLYRVWLGHO9RGLOR]DXSRUDER,QWHJULUDQDORJLVWLþQD
SRGSRUD,(&
Dependability management - Part 3-12: Application guide - Integrated logistic support
(IEC 60300-3-12:2011)
Zuverlässigkeitsmanagement - Teil 3-12: Anwendungsleitfaden - Integrierte logistische
Unterstützung (IEC 60300-3-12:2011)
Gestion de la sûreté de fonctionnement - Partie 3-12: Guide d'application - Soutien
logistique intégré (CEI 60300-3-12:2011)
Ta slovenski standard je istoveten z: EN 60300-3-12:2011
ICS:
03.120.01 Kakovost na splošno Quality in general
21.020 =QDþLOQRVWLLQQDþUWRYDQMH Characteristics and design of
VWURMHYDSDUDWRYRSUHPH machines, apparatus,
equipment
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.

EUROPEAN STANDARD
EN 60300-3-12
NORME EUROPÉENNE
March 2011
EUROPÄISCHE NORM
ICS 03.120.30; 21.020 Supersedes EN 60300-3-12:2004

English version
Dependability management -
Part 3-12: Application guide -
Integrated logistic support
(IEC 60300-3-12:2011)
Gestion de la sûreté de fonctionnement - Zuverlässigkeitsmanagement -
Partie 3-12: Guide d'application - Teil 3-12: Anwendungsleitfaden -
Soutien logistique intégré Integrierte logistische Unterstützung
(CEI 60300-3-12:2011) (IEC 60300-3-12:2011)

This European Standard was approved by CENELEC on 2011-03-24. CENELEC members are bound to comply
with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this European Standard
the status of a national standard without any alteration.

Up-to-date lists and bibliographical references concerning such national standards may be obtained on
application to the Central Secretariat or to any CENELEC member.

This European Standard exists in three official versions (English, French, German). A version in any other
language made by translation under the responsibility of a CENELEC member into its own language and notified
to the Central Secretariat has the same status as the official versions.

CENELEC members are the national electrotechnical committees of Austria, Belgium, Bulgaria, Croatia, Cyprus,
the Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy,
Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia,
Spain, Sweden, Switzerland and the United Kingdom.

CENELEC
European Committee for Electrotechnical Standardization
Comité Européen de Normalisation Electrotechnique
Europäisches Komitee für Elektrotechnische Normung

Management Centre: Avenue Marnix 17, B - 1000 Brussels

© 2011 CENELEC - All rights of exploitation in any form and by any means reserved worldwide for CENELEC members.
Ref. No. EN 60300-3-12:2011 E
Foreword
The text of document 56/1398/FDIS, future edition 2 of IEC 60300-3-12, prepared by IEC TC 56,
Dependability, was submitted to the IEC-CENELEC parallel vote and was approved by CENELEC as
EN 60300-3-12 on 2011-03-24.
Attention is drawn to the possibility that some of the elements of this document may be the subject of
patent rights. CEN and CENELEC shall not be held responsible for identifying any or all such patent
rights.
This European Standard supersedes EN 60300-3-12:2004.
EN 60300-3-12:2004:
– provision of a better overview of the whole ILS process;
– updating of the document to align with associated dependability standards that were introduced after
EN 60300-3-12:2004.
The following dates were fixed:
– latest date by which the EN has to be implemented
at national level by publication of an identical
national standard or by endorsement (dop) 2011-12-24
– latest date by which the national standards conflicting
with the EN have to be withdrawn (dow) 2014-03-24
Annex ZA has been added by CENELEC.
__________
Endorsement notice
The text of the International Standard IEC 60300-3-12:2011 was approved by CENELEC as a European
Standard without any modification.
__________
- 3 - EN 60300-3-12:2011
Annex ZA
(normative)
Normative references to international publications
with their corresponding European publications

The following referenced documents are indispensable for the application of this document. For dated
references, only the edition cited applies. For undated references, the latest edition of the referenced
document (including any amendments) applies.

NOTE  When an international publication has been modified by common modifications, indicated by (mod), the relevant EN/HD
applies.
Publication Year Title EN/HD Year

IEC 60050-191 - International Electrotechnical Vocabulary - -
(IEV) -
Chapter 191: Dependability and quality of
service
IEC 60300-3-1 - Dependability management - EN 60300-3-1 -
Part 3-1: Application guide - Analysis
techniques for dependability - Guide on
methodology
IEC 60300-3-2 - Dependability management - EN 60300-3-2 -
Part 3-2: Application guide - Collection of
dependability data from the field

IEC 60300-3-3 - Dependability management - EN 60300-3-3 -
Part 3-3: Application guide - Life cycle costing

IEC 60300-3-4 - Dependability management - EN 60300-3-4 -
Part 3-4: Application guide - Guide to the
specification of dependability requirements

IEC 60300-3-10 - Dependability management - - -
Part 3-10: Application guide - Maintainability

IEC 60300-3-11 - Dependability management - EN 60300-3-11 -
Part 3-11: Application guide - Reliability
centred maintenance
IEC 60300-3-14 - Dependability management - EN 60300-3-14 -
Part 3-14: Application guide - Maintenance
and maintenance support
IEC 60300-3-16 - Dependability management - EN 60300-3-16 -
Part 3-16: Application guide - Guidelines for
specification of maintenance support services

IEC 60706-2 - Maintainability of equipment - EN 60706-2 -
Part 2: Maintainability requirements and
studies during the design and development
phase
IEC 60706-3 - Maintainability of equipment - EN 60706-3 -
Part 3: Verification and collection, analysis
and presentation of data
IEC 60706-5 - Maintainability of equipment - EN 60706-5 -
Part 5: Testability and diagnostic testing

IEC 60812 - Analysis techniques for system reliability - EN 60812 -
Procedure for failure mode and effects
analysis (FMEA)
IEC 61160 - Design review EN 61160 -

Publication Year Title EN/HD Year

IEC 62402 - Obsolescence management - EN 62402 -
Application guide
IEC 62508 - Guidance on human aspects of EN 62508 -
dependability
IEC 60300-3-12 ®
Edition 2.0 2011-02
INTERNATIONAL
STANDARD
NORME
INTERNATIONALE
Dependability management –
Part 3-12: Application guide – Integrated logistic support

Gestion de la sûreté de fonctionnement –
Partie 3-12: Guide d’application – Soutien logistique intégré

INTERNATIONAL
ELECTROTECHNICAL
COMMISSION
COMMISSION
ELECTROTECHNIQUE
PRICE CODE
INTERNATIONALE
CODE PRIX XA
ICS 03.120.30; 21.020 ISBN 978-2-88912-349-0

–   – 60300-3-12  IEC:2011
CONTENTS
FOREWORD . 5
INTRODUCTION . 7
1 Scope . 8
2 Normative references . 8
3 Terms, definitions and abbreviations . 9
3.1 Terms and definitions . 9
3.2 Abbreviations . 10
4 Principles of integrated logistic support (ILS) . 11
4.1 ILS objectives . 11
4.2 Application of ILS . 11
4.3 Elements of ILS . 12
4.4 Structure of ILS . 13
5 Planning and management of ILS . 15
5.1 General . 15
5.2 Management structure and responsibilities . 15
5.3 Controlling documentation and review processes . 16
5.3.1 Planning documentation . 16
5.3.2 Recommended review procedures . 16
5.3.3 Identification of supportability issues . 16
6 Logistic support analysis (LSA) . 17
7 Customer profile constraints and supportability factors . 18
7.1 General . 18
7.2 Customer profile constraints . 18
7.3 Supportability factors . 19
7.3.1 Logistic support harmonization . 19
7.3.2 Logistic support improvement (LSI) . 20
7.3.3 Technological opportunities to improve logistic support . 20
7.3.4 Supportability options . 20
7.4 Supportability factors report . 21
8 Identification of maintenance and logistic support activities . 21
8.1 Purpose and process . 21
8.2 Identifying options . 22
8.3 Factors influencing a trade-off study . 23
8.4 Establishing the criteria to conduct a trade-off study. 24
8.5 Conducting a trade-off study . 25
8.6 Trade-off study reports . 25
9 Investigation of maintenance activities and determination of LSA activities . 26
9.1 General . 26
9.2 Maintenance support task (MST) . 26
9.2.1 General . 26
9.2.2 Maintenance support task process . 27
9.2.3 LSA database . 27
9.2.4 Outputs . 27
9.3 Potential impact on existing logistic support for new items. 29
9.3.1 General . 29

60300-3-12  IEC:2011 – 3 –
9.3.2 Activity description . 29
9.4 Post-production support (PPS) . 30
9.4.1 General . 30
9.4.2 Activity description . 30
9.4.3 Post-production support (PPS) plan . 30
10 Verification of logistic supportability . 31
10.1 General . 31
10.2 Logistic support acceptance strategy . 31
10.3 Monitoring of field data . 32
11 ILS outputs . 33
11.1 General . 33
11.2 Outputs used to influence the design process. 34
11.3 Outputs used to identify or provide the logistic support elements . 34
11.3.1 General . 34
11.3.2 Maintenance plan . 34
11.3.3 Personnel . 35
11.3.4 Training and certification . 35
11.3.5 Provisioning of spares . 35
11.3.6 Support equipment . 35
11.3.7 Technical documentation . 36
11.3.8 Facilities. 36
11.3.9 Packaging, handling, storage and transportation (PHS&T) . 36
11.3.10 Software support . 37
12 LSA database . 37
12.1 General . 37
12.2 Interfaces with other databases . 38
12.3 Tailoring of the database . 38
12.4 Format of data . 38
12.5 Configuration management of the LSA database . 38
12.6 Configuration management of the data within the LSA database . 39
Annex A (informative) Illustrative examples of LSA activities. 40
Annex B (informative) Illustrative example of trade-off analysis emanating from the
evaluation of design and logistic support options series of activities . 44
Annex C (informative) Examples of LSA database . 46
Bibliography . 50

Figure 1 – Structure of ILS . 13
Figure 2 – Interrelationship of LSA analyses and other design activities . 14
Figure 3 – Applicability of LSA activities by life cycle phases . 17
Figure 4 – Identification of maintenance and logistic support activities . 22
Figure 5 – Maintenance support task . 27
Figure 6 – Test and evaluation procedure . 32

Table A.1 – Illustrative example of customer profile – Constraints data . 40
Table A.2 – Illustrative example of logistic standardization analysis . 40
Table A.3 – Illustrative example of logistic improvement analysis (photocopier test
cable – H1 as replacement for G1) . 41

–   – 60300-3-12  IEC:2011
Table A.4 – Illustrative example of logistic technological opportunity analysis to
improve or reduce logistic requirements . 41
Table A.5 – Illustrative example of logistic support characteristics calculated from
supportability factors analysis . 42
Table A.6 – Illustrative example of initial supportability and logistic support
requirements emanating from the customer profile – Constraints and supportability
factors . 43
Table B.1 – Example of a simple scoring system . 44
Table B.2 – Illustrative example of trade-off analysis . 45
Table C.1 – Selected data element definitions . 47

60300-3-12  IEC:2011 – 5 –
INTERNATIONAL ELECTROTECHNICAL COMMISSION
____________
DEPENDABILITY MANAGEMENT –
Part 3-12: Application guide –
Integrated logistic support
FOREWORD
1) The International Electrotechnical Commission (IEC) is a worldwide organization for standardization comprising
all national electrotechnical committees (IEC National Committees). The object of IEC is to promote
international co-operation on all questions concerning standardization in the electrical and electronic fields. To
this end and in addition to other activities, IEC publishes International Standards, Technical Specifications,
Technical Reports, Publicly Available Specifications (PAS) and Guides (hereafter referred to as “IEC
Publication(s)”). Their preparation is entrusted to technical committees; any IEC National Committee interested
in the subject dealt with may participate in this preparatory work. International, governmental and non-
governmental organizations liaising with the IEC also participate in this preparation. IEC collaborates closely
with the International Organization for Standardization (ISO) in accordance with conditions determined by
agreement between the two organizations.
2) The formal decisions or agreements of IEC on technical matters express, as nearly as possible, an international
consensus of opinion on the relevant subjects since each technical committee has representation from all
interested IEC National Committees.
3) IEC Publications have the form of recommendations for international use and are accepted by IEC National
Committees in that sense. While all reasonable efforts are made to ensure that the technical content of IEC
Publications is accurate, IEC cannot be held responsible for the way in which they are used or for any
misinterpretation by any end user.
4) In order to promote international uniformity, IEC National Committees undertake to apply IEC Publications
transparently to the maximum extent possible in their national and regional publications. Any divergence
between any IEC Publication and the corresponding national or regional publication shall be clearly indicated in
the latter.
5) IEC itself does not provide any attestation of conformity. Independent certification bodies provide conformity
assessment services and, in some areas, access to IEC marks of conformity. IEC is not responsible for any
services carried out by independent certification bodies.
6) All users should ensure that they have the latest edition of this publication.
7) No liability shall attach to IEC or its directors, employees, servants or agents including individual experts and
members of its technical committees and IEC National Committees for any personal injury, property damage or
other damage of any nature whatsoever, whether direct or indirect, or for costs (including legal fees) and
expenses arising out of the publication, use of, or reliance upon, this IEC Publication or any other IEC
Publications.
8) Attention is drawn to the Normative references cited in this publication. Use of the referenced publications is
indispensable for the correct application of this publication.
9) Attention is drawn to the possibility that some of the elements of this IEC Publication may be the subject of
patent rights. IEC shall not be held responsible for identifying any or all such patent rights.
International Standard IEC 60300-3-12 has been prepared by IEC technical committee 56:
Dependability.
This second edition cancels and replaces the first edition published in 2001 and constitutes a
technical revision.
This edition includes the following significant technical changes with respect to the previous
edition:
• provision of a better overview of the whole ILS process;
• updating of the document to align with associated dependability standards that were
introduced after the previous edition.

–   – 60300-3-12  IEC:2011
The text of this standard is based on the following documents:
FDIS Report on voting
56/1398/FDIS 56/1410/RVD
Full information on the voting for the approval of this standard can be found in the report on
voting indicated in the above table.
This publication has been drafted in accordance with the ISO/IEC Directives, Part 2.
A list of all the parts in the IEC 60300 series, under the general title, Dependability
management, can be found on the IEC website.
The committee has decided that the contents of this publication will remain unchanged until
the stability date indicated on the IEC web site under "http://webstore.iec.ch" in the data
related to the specific publication. At this date, the publication will be
• reconfirmed,
• withdrawn,
• replaced by a revised edition, or
• amended.
60300-3-12  IEC:2011 – 7 –
INTRODUCTION
The successful operation of an item in service depends to a large extent upon the effective
acquisition and management of logistic support in order to achieve and sustain the required
levels of performance and customer satisfaction over the entire life cycle.
Logistic support encompasses the activities and resources required to permit operation and
maintain an item (hardware and software) in service. Logistic support covers maintenance,
manpower and personnel, training, spares, technical documentation, packaging, handling,
storage and transportation, logistic support resources and disposal. In most cases,
maintenance support is considered to be synonymous with logistic support. Logistic support
may also include operational tasks but the differentiation between operational and
maintenance tasks varies with industry and individual practices.
The cost of logistic support is a major contributor to the life cycle costing (LCC) of an item and
increasingly, customers are making purchase decisions based on life cycle cost rather than
initial purchase price alone. Logistic support considerations may therefore have a major
impact on item sales by ensuring that the item can be operated and supported at an
affordable cost and that all the necessary resources have been provided to fully support the
item so that it meets the customer requirements.
Quantification of logistic support costs allows the manufacturer to define the logistic support
cost elements and evaluate the warranty implications. This provides the opportunity to reduce
risk and allows logistic support costs to be set at competitive rates.
Integrated logistic support (ILS) is a management method by which all the logistic support
services required by a customer can be brought together in a structured way and in harmony
with an item. ILS should be applied to ensure that supportability considerations influence the
concept and design of an item and to ensure that logistic support arrangements are consistent
with the design and each other throughout the item’s life.
The successful application of ILS will result in a number of customer and supplier benefits.
For the customer, these can include increased satisfaction, lower logistic support costs,
greater availability and lower life cycle costs. For the supplier, benefits can include lower
logistic support costs, a better and more saleable item with fewer item modifications due to
supportability deficiencies.
This part of IEC 60300 provides guidance on the minimum activities necessary to implement
an effective ILS management system for a wide range of commercial suppliers.

–   – 60300-3-12  IEC:2011
DEPENDABILITY MANAGEMENT –
Part 3-12: Application guide –
Integrated logistic support
1 Scope
This part of IEC 60300 is an application guide for establishing an integrated logistic support
(ILS) management system.
It is intended to be used by a wide range of suppliers including large and small companies
wishing to offer a competitive and quality item which is optimized for the purchaser and
supplier for the complete life cycle of the item.
It also includes common practices and logistic data analyses that are related to ILS.
2 Normative references
The following referenced documents are indispensable for the application of this document.
For dated references, only the edition cited applies. For undated references, the latest edition
of the referenced document (including any amendments) applies.
IEC 60050-191, International Electrotechnical Vocabulary – Chapter 191: Dependability and
quality of service
IEC 60300-3-1, Dependability management – Part 3-1: Application guide – Analysis
techniques for dependability - Guide on methodology
IEC 60300-3-2, Dependability management – Part 3-2: Application guide – Collection of
dependability data from the field
IEC 60300-3-3, Dependability management – Part 3-3: Application guide – Life cycle costing
IEC 60300-3-4 Dependability management – Part 3-4: Application guide – Guide to the
specification of dependability requirements
IEC 60300-3-10, Dependability management – Part 3-10: Application guide – Maintainability
IEC 60300-3-11, Dependability management – Part 3-11: Application guide – Reliability
centred maintenance
IEC 60300-3-14, Dependability management – Part 3-14: Application guide – Maintenance
and maintenance support
IEC 60300-3-16, Dependability management – Part 3-16: Application guide – Guidelines for
specification of maintenance support services
IEC 60706-2, Maintainability of equipment – Part 2: Maintainability requirements and studies
during the design and development phase
IEC 60706-3, Maintainability of equipment – Part 3: Verification and collection, analysis and
presentation of data
60300-3-12  IEC:2011 – 9 –
IEC 60706-5, Maintainability of equipment – Part 5: Testability and diagnostic testing
IEC 60812, Analysis techniques for system reliability – Procedure for failure mode and effects
analysis (FMEA)
IEC 61160, Design review
IEC 62402, Obsolescence management – Application guide
IEC 62508, Guidance on human aspects of dependability
3 Terms, definitions and abbreviations
For the purposes of this document, the terms and definitions given in IEC 60050-191, as well
as the following terms and definitions, apply.
3.1 Terms and definitions
3.1.1
design life
period during which an item is expected to perform according to the technical specifications to
which it was produced
NOTE The specification should define the environment, usage and level of logistic support. The period may be
time related, distance related or number of cycles related.
3.1.2
integrated logistic support
ILS
management method by which all the logistic support services required by a customer can be
brought together in a structured way and in harmony with an item
3.1.3
item
part, component, device, functional unit, equipment, subsystem or system that can be
individually considered
NOTE 1 An item may consist of hardware, software, people or any combination thereof.
NOTE 2 In French the term "individu" is used mainly in statistics.
NOTE 3 A group of items, e.g. a population of items or a sample, may itself be considered as an item.
3.1.4
line replaceable item
LRI
replaceable hardware or software item which can be replaced directly on the equipment.
NOTE LRI is sometimes referred to as line replaceable unit (LRU).
3.1.5
logistic support
all material and resources required to permit the operation and undertake the maintenance of
an item including both hardware and software
3.1.6
logistic support analysis
LSA
selective application of a range of activities undertaken to assist in complying with
supportability and other ILS objectives

–   – 60300-3-12  IEC:2011
NOTE 1 Data generated during LSA are normally stored in a dedicated software application for calculating,
determining and optimising the adapted logistic elements which are identified to perform the logistic support for a
system during its life cycle. Such an application is often referred to as an LSA database.
3.1.7
maintenance support
resources required to maintain an item under a given maintenance concept and guided by a
maintenance policy
NOTE Resources include human resources, support equipment, materials and spare parts, maintenance facilities,
documentation, information and maintenance information systems.
3.1.8
provisioning
process of determining and acquiring the range and quantity of spares (consumables or
repairable items) required to operate and maintain the item
3.1.9
supportability
extent to which item design characteristics and planned logistic support resources meet
operational utilization requirements
3.1.10
support concept
recommended support policy and procedure for a particular item, specific to a particular user
or application
3.1.11
trade-off
determination of the optimum balance between item characteristics (cost, performance and
supportability)
3.2 Abbreviations
AR&M Availability, reliability and maintainability
BITE Built-in test equipment
CP&S Customer profile and supportability
EDI Electronic data interchange
FMEA Failure mode and effects analysis
FMECA Failure mode, effects and criticality analysis
FRI Functional requirement identification
ILS Integrated logistic support
LCC Life cycle costing
LORA Level of repair analysis
LRI Line replaceable item
LSA Logistic support analysis
LSI Logistic support improvement
MDT Mean down time
MTBF Mean time between failures
MTTR Mean time to repair
MST Maintenance support task
PHS&T Packaging, handling, storage and transportation

60300-3-12  IEC:2011 – 11 –
PPS Post production support
R&M Reliability and maintainability
RCM Reliability centred maintenance
REACH Registration, evaluation, authorization and restriction of chemicals.
European Directive
RoHS Restriction of hazardous substances. Directive 2002/95/EC
STTE Special tools and test equipment
T&E Test and evaluation
WEEE Waste from electrical and electronic equipment. Directive
2002/96/EC
4 Principles of integrated logistic support (ILS)
4.1 ILS objectives
The integrated logistic support (ILS) should ensure that
– logistic support considerations are integrated into item design at a very early stage in the
design process – preferably at the concept stage,
– logistic support arrangements are developed that are consistently related to design
(including intended use and intended environment of the item) and to each other,
– the necessary logistic support is provided at the beginning and during customer use and
disposal at optimum cost,
– improvements are allowed to be made in the logistic support of an item throughout its life
– and to support necessary modifications; for example, changes required to deal with
obsolescence.
ILS should improve the item (by influencing the design to provide the most economic and
efficient logistic support solution), improve the logistic support system and minimize the life
cycle cost while ensuring that the needs of the customer and business are met.
4.2 Application of ILS
ILS should be applied to the design and development of an item to ensure that all the logistic
implications of introducing the item have been properly considered so that it can be supported
in the most cost effective manner.
ILS is applicable to all items, including very large items (such as a power plant or a paper mill)
and provides a methodology for the identification and optimization of the logistic support
requirements for the individual items that constitute the plant.
The degree of application of ILS and the associated LSA will vary accordingly with regard to
the degree of design freedom, technical complexity, cost of the item and other factors.
A logistic support analysis (LSA), which comprises the selective application of a series of
analysis activities, should be used to assist the design in complying with supportability and
other ILS objectives.
If an item is a completely new development it may be necessary to apply most of the LSA
activities, but where an item is identified as an existing item, it may not be necessary to apply
all the activities. This is referred to as tailoring and addresses the depth of analysis to a cost-
effective level based on maturity and the type of item.

–   – 60300-3-12  IEC:2011
ILS results usually have to be modified and updated over the life cycle since changes are
likely to occur due to
– experience gained from failures,
– changes in logistic support resources such as suppliers of spare parts,
– improvements in maintenance technology and procedures,
– changes in failure modes and resultant maintenance tasks as equipment ages,
– modifications incorporated in the items,
– human aspects associated with operation and maintenance activities (IEC 62508),
– changes in operating conditions or environment.
4.3 Elements of ILS
The following elements of logistic support are covered by ILS, and may include, but are not
limited to:
– maintenance planning;
– spares/materials;
– support equipment (including tools and test equipment);
– technical documentation;
– manpower and personnel;
– training;
– packaging, handling, storage and transportation;
– facilities;
– software support.
Key areas that interface with ILS:
– systems and design engineering;
– reliability analysis (IEC 60300-3-1);
– maintainability of equipment (IEC 60300-3-10 , IEC 60706-2 and IEC 60706-3);
– maintenance and maintenance support (IEC 60300-3-14);
– testability and diagnostic testing (IEC 60706-5);
– life cycle costing (LCC) analysis (IEC 60300-3-3);
– reliability centred maintenance (IEC 60300-3-11);
– specification of maintenance support services (IEC 60300-3-16);
– dependability requirements (IEC 60300-3-4).
In addition, ILS interfaces with
– project management,
– risk management,
– safety and hazard analysis,
– human factors analysis,
– trials and acceptance,
– configuration management,
– quality,
– environmental requirements,
– design reviews (IEC 61160) ,

60300-3-12  IEC:2011 – 13 –
– contracting of maintenance support services (IEC 60300-3-16),
and will reflect and contribute to the approach in these areas.
The activities and procedures for these interface areas are covered in other IEC standards.
4.4 Structure of ILS
ILS is structured so that it can assimilate key areas and logistic support elements to optimize
the logistic support required for a system. A simplified diagram illustrating this structure is
shown in Figure 1.
Preliminary Maintenance
System
maintenance concept
breakdown
concept (updated)
Reliability
forecast
Logistic support
Maintenance
Reliability analysis (LSA)
Level of repair
programme
allocation
See Figure 2
analysis
Life-cycle cost
Maintainability
calculation
analyses
Maintainability
Feedback
allocation
IEC  196/11
Figure 1 – Structure of ILS
The initial stages involve the breakdown of the system into LRIs and the identification of LRIs
which require detailed analysis (sometimes referred to as LSA candidates or maintenance
candidates). In some cases, the selected LRI is composed of numerous items and it may be
necessary to conduct further analyses to optimize maintenance.
Figure 2 illustrates at a high level how the LSA activities interrelate with each other and with
the design activities.
–   – 60300-3-12  IEC:2011
Design configuration and design related performance data
(including reliability, availability, maintainability, testability and FMEA/FMECA)
LSA
Maintenance plan
Customer profile
constraints
(See Clause 7)
Personnel and training
Provisioning of spares
and consumables
Support equipment
Identification of
LSA
maintenance activities
database
(See Clause 8)
Technical documentation
Facilities
Investigation of
maintenance activities and
PHS & T
determination of logistic
support requirements
(See Clause 9) Software support concept
Customer involvement (reviews/trials/in service data)
IEC  197/11
Figure 2 – Interrelationship of LSA analyses and other design activities
The general logistic support strategy and customer requirements logistic support concept is a
basic description of the maintenance support expected to apply to the item. It is usually
defined within the customer profile and should be provided to both the design and logistic
support team to ensure that the item will be supported in its intended environment. As the
design progresses, the initial logistic support concept will be confirmed and expanded.
The design configuration and design performance data provides basic design and performance
information. The design information is progressively analysed in terms of its logistic support
implications under the LSA in Clause 6. Reliability and maintainability characteristics and
FMEA/FMECA are fundamental inputs to these analyses. The R&M characteristics indicate
the likelihood of item failure and time to restore and hence the maintenance and logistic
support effort and resources required. The FMEA/FMECA indicates the likely causes of failure
of the item and provides feedback to improve the design. For the final design and logistic
support concept, the FMEA/FMECA provides the input for the systematic identification of all
the maintenance and logistic support resources required for the item through the use of
maintenance activities and logistic support activities described in Clause 8.
Evidence gathered during operation (customer involvement), provides feedback to improve
the item. Proving trials are normally conducted on new items to demonstrate stated
performance or fitness for purpose; such trials should include the logistic support
arrangements. The testing of the design and proving of the logistic support arrangements are
covered under verification of logistic supportability (see Clause 10).
Analyses associated with life cycle costs, ensure that cost considerations (throughout the life
of the item) are included when establishing the preferred solution.
General support strategy and customer requirements
Life cycle costing (LCC)
60300-3-12  IEC:2011 – 15 –
Integral with the LSA activities is the LSA database which provides the mechanism and
repository for the LSA and documents the detailed logistic support to be provided as a result
of the logistic support activities enumerated in Clause 6. To maximize the benefit, the outputs
and results of the LSA should be recorded in a controlled and structured LSA database. The
creation of an electronic LSA database is recommended as the most viable means to store
and control the information obtained. Further details covering interfaces, tailoring and
configuration management are discussed in Clause 12.
5 Planning and management of ILS
5.1 General
The planning and management of ILS addresses the programme of work required to carry out
the ILS activities. For a complex item, this is a major factor in the success of the ILS
programme. The planning of ILS should ensure that all ILS and LSA activities, responsibilities
and internal and external interfaces at each phase of the design and ongoing life of the item
are clearly defined. The type of maintenance task (for example, preventive – condition based,
preventive – pre-determined, corrective – immediate, and corrective – deferred) may require
different ILS approaches to be adopted. Examples of the ILS management and planning
activities are listed below:
– determine and agree on ILS responsibilities, including logistic information, and interfaces
with the owners, users, operators, manufacturers, item design teams, suppliers and/or
customers;
– define programme of LSA activities to be undertaken (see Clauses 6, 8 and 11);
– determine method for providing design guidance;
– define maintenance support resources;
– plan and put in place review processes, both informal and formal, to audit the design and
the ILS programme;
– apply operational improvement processes for the maintenance and maintenance support
resources
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