ETSI TS 102 181 V1.3.1 (2020-06)

Emergency Communications (EMTEL); Requirements for communication between authorities/organizations during emergencies

RTS/EMTEL-00049

General Information

• Status: Not Published
• Technical Committee: EMTEL - Emergency Communications
• Current Stage: 12 - Completion
• Due Date: 08-Jul-2020
• Completion Date: 24-Jun-2020

Standards Content (Sample)

ETSI TS 102 181 V1.3.1 (2020-06)






TECHNICAL SPECIFICATION
Emergency Communications (EMTEL);
Requirements for communication between
authorities/organizations during emergencies

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2 ETSI TS 102 181 V1.3.1 (2020-06)



Reference
RTS/EMTEL-00049
Keywords
emergency
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3 ETSI TS 102 181 V1.3.1 (2020-06)
Contents
Intellectual Property Rights . 6
Foreword . 6
Modal verbs terminology . 6
Introduction . 6
1 Scope . 8
2 References . 8
2.1 Normative references . 8
2.2 Informative references . 9
3 Definition of terms, symbols and abbreviations . 9
3.1 Terms . 9
3.2 Symbols . 11
3.3 Abbreviations . 11
4 Relations between authorities . 12
4.0 Introduction to the functional architecture . 12
4.1 Relation between PSAP and Emergency Control Centres . 14
4.2 Relation between PSAPs . 14
4.3 Relation between Emergency Control Centres . 14
4.4 Relation between Emergency Control Centres and mobile rescue teams/agents . 15
4.5 Relation between mobile rescue teams/agents . 16
4.6 Relation between Special Task Force/Command Centres and permanent entities in special conditions . 16
4.7 Relation between military authorities and civil authorities . 16
5 Emergency services communication requirements . 17
5.0 Introduction . 17
5.1 Methodology to determine the communication requirements . 17
5.2 Actions that require communications . 17
5.3 Required communications services . 18
5.3.1 Speech and conversational voice services . 18
5.3.1.0 General requirements . 18
5.3.1.1 Point to point speech services . 18
5.3.1.2 Group speech services . 19
5.3.1.3 Push To Talk (PTT)/Command and Control (C&C) features . 19
5.3.2 Data services . 20
5.3.2.0 General requirements . 20
5.3.2.1 Paging Services . 21
5.3.2.2 Video Teleconferencing (VTC) . 21
5.3.2.3 Group video and data communications . 21
5.3.2.4 Communications involving IoT devices. 21
5.3.2.5 Location services . 21
5.3.2.6 Sharing incident information . 22
5.4 Interoperability of communication services . 22
5.5 Example application . 22
6 Scalability . 23
6.0 General considerations . 23
6.1 Priority and preference schemes and traffic management . 23
6.1.0 Introduction. 23
6.1.1 Traffic management . 24
6.1.2 Emergency preference schemes . 24
6.1.2.1 User driven solutions. 24
6.1.2.2 PSTN/cellular solutions . 24
6.1.2.3 Professional Mobile Radio (PMR) Networks. 25
6.1.3 Interaction with the emergency call service NG112 . 26
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4 ETSI TS 102 181 V1.3.1 (2020-06)
7 Requirements applicable to the network and user services, (services to support) and the network
features and capabilities . 27
7.1 Recognition and treatment of emergency services from the view of the service. 27
7.1.1 Transmission quality . 27
7.1.2 Ensuring conveyance of communications . 28
7.1.3 Assignment of inter-authority communications to the appropriate authority . 28
7.1.4 Preventing effects of discrepancies in coverage . 28
7.1.4.1 PSAP routing in mobile networks . 28
7.1.4.2 International cooperation . 28
7.1.4.3 Private networks technologies . 28
7.1.4.4 Interworking of technologies . 29
7.2 Recognition and treatment of emergency services by the originating network . 29
7.2.0 Virtual network consideration. 29
7.2.1 Communication-related information . 29
7.2.1.0 Information forwarding . 29
7.2.1.1 Indication of the (emergency) caller's location . 29
7.2.1.2 Identification of the mobile terminal equipment/subscription . 29
7.2.1.3 Interworking of Technologies . 29
7.2.2 Network identification . 29
7.2.3 Minimum power supply for authority representative user accesses . 29
7.3 Requirements on call handling between networks . 30
7.3.1 Handling of inter-authority calls between networks . 30
7.3.2 Interworking with carrier selection/carrier preselection codes . 30
7.3.3 Inter-authority communications from other countries . 30
7.4 Providing termination of inter-authority calls for the relevant authorities . 30
7.5 Requirements on IoT communications . 31
7.5.1 Networks and connectivity . 31
7.5.2 Interoperability . 31
7.5.3 Data exchange at service and application level. 32
7.5.4 Contribution to the Common Operating Picture (COP) service. 32
7.6 Network management support functions for delivery of inter-authority calls . 32
7.6.1 Priority of inter-authority emergency communication . 32
7.6.2 Monitoring of the communications availability of the authority . 33
7.6.3 Diversion of inter-authority calls . 33
7.6.4 High or resilient availability . 33
7.6.5 Security provisions at the access to authorities . 33
8 Security and privacy . 33
8.1 Role of National Communication Security Authorities (NCSA) . 33
8.2 General security issues . 33
8.3 Interconnection of secure communication systems . 34
Annex A (normative): Basic architecture . 35
Annex B (informative): Organizational related issues for authorities to solve . 37
B.0 Introduction . 37
B.1 Handling of foreign languages . 37
B.2 Mitigating consequences of radio coverage discrepancies . 37
B.3 Definition of priorities (list of beneficiaries, levels, conditions of effective implementation) . 37
B.4 Contingency planning. 37
B.5 Organization of authorities in case of catastrophic event . 38
B.6 Communication between civil authorities and Non-Governmental Organizations (NGOs) . 39
B.7 Communication between civil authorities and press organizations . 39
B.8 Maintenance of IoT devices and platforms . 39
Annex C (informative): Security mechanisms . 41
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C.0 Introduction . 41
C.1 Symmetric encryption schemes . 41
C.2 Asymmetric encryption schemes . 41
C.3 Hybrid encryption schemes . 41
C.4 Digital signatures . 42
C.5 Authentication methods . 42
C.6 Authorization schemes . 42
C.7 Logging . 42
C.8 Virtual Private Networks (VPNs) . 42
Annex D (informative): Mobile Radio Services . 43
History . 46


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6 ETSI TS 102 181 V1.3.1 (2020-06)
Intellectual Property Rights
Essential patents
IPRs essential or potentially essential to normative deliverables may have been declared to ETSI. The information
pertaining to these essential IPRs, if any, is publicly available for ETSI members and non-members, and can be found
in ETSI SR 000 314: "Intellectual Property Rights (IPRs); Essential, or potentially Essential, IPRs notified to ETSI in
respect of ETSI standards", which is available from the ETSI Secretariat. Latest updates are available on the ETSI Web
server (https://ipr.etsi.org/).
Pursuant to the ETSI IPR Policy, no investigation, including IPR searches, has been carried out by ETSI. No guarantee
can be given as to the existence of other IPRs not referenced in ETSI SR 000 314 (or the updates on the ETSI Web
server) which are, or may be, or may become, essential to the present document.
Trademarks
The present document may include trademarks and/or tradenames which are asserted and/or registered by their owners.
ETSI claims no ownership of these except for any which are indicated as being the property of ETSI, and conveys no
right to use or reproduce any trademark and/or tradename. Mention of those trademarks in the present document does
not constitute an endorsement by ETSI of products, services or organizations associated with those trademarks.
Foreword
This Technical Specification (TS) has been produced by ETSI Special Committee Emergency Communications
(EMTEL).
The present document is one of several deliverables covering the communication needs of citizens and authorities in
emergency situations, as identified below:
• ETSI TR 102 180 [i.1]: "Basis of requirements for communication of individuals with
authorities/organizations in case of distress (Emergency call handling)";
• ETSI TS 102 181 (the present document): "Requirements for communication between
authorities/organizations during emergencies";
• ETSI TS 102 182 [i.3]: "Requirements for communications from authorities/organizations to individuals,
groups or the general public during emergencies";
• ETSI TR 102 410 [i.4]: "Basis of requirements for communications between individuals and between
individuals and authorities whilst emergencies are in progress".
Modal verbs terminology
In the present document "shall", "shall not", "should", "should not", "may", "need not", "will", "will not", "can" and
"cannot" are to be interpreted as described in clause 3.2 of the ETSI Drafting Rules (Verbal forms for the expression of
provisions).
"must" and "must not" are NOT allowed in ETSI deliverables except when used in direct citation.
Introduction
The present document outlines the requirements for communications between emergency authorities, and the need for
standardization in this area to support these requirements. These communications are considered of three types:
a) speech communications between emergency staff members;
b) data communications allowing them to exchange information such as pictures, schemas, files, videos; and
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7 ETSI TS 102 181 V1.3.1 (2020-06)
c) IoT communications where physical and virtual "things" have identities, physical attributes, virtual
representation, use interfaces to be integrated into the information network where they support the actions of
the emergency authorities.
Clause 4 describes the relations between authorities in general terms defining each authority. Clause 5 categorizes the
emergency services communications requirements. Clause 6 discusses the scalability and priority issues, including the
dynamic need to employ resources. Clause 7 outlines the requirements applicable to the network(s) and user services,
describing the services and the network features and capabilities. Clause 8 raises a number of security considerations.
The annexes describe additional operational considerations, which may be useful as a background but do not constitute
part of the communication requirements.

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8 ETSI TS 102 181 V1.3.1 (2020-06)
1 Scope
The present document addresses the requirements for communications between the authorized representatives who can
be involved in the responses and actions when handling an emergency.
It describes the functional requirements for communications between the authorized representatives involved in the
responses and actions when handling an emergency. The level of precision has been chosen to avoid interaction with the
specific local, regional or national organizations and diagrams of relations between authorized representatives. It
follows from this that adaptations will have to be done when implementing the present document at a local level.
Furthermore, the scope of the present document also encompasses various types of services that can bring an added
value to this basic scenario or add new scenarios, such as the services brought by other technologies e.g. IoT devices
that support communications between authorities during emergencies.
2 References
2.1 Normative references
References are either specific (identified by date of publication and/or edition number or version number) or
non-specific. For specific references, only the cited version applies. For non-specific references, the latest version of the
referenced document (including any amendments) applies.
Referenced documents which are not found to be publicly available in the expected location might be found at
https://docbox.etsi.org/Reference.
NOTE: While any hyperlinks included in this clause were valid at the time of publication, ETSI cannot guarantee
their long term validity.
The following referenced documents are necessary for the application of the present document.
[1] Void.
[2] Recommendation ITU-T E.409 (05/2004): "Incident organization and security incident handling:
Guidelines for telecommunication organizations".
[3] Recommendation ITU-T G.114 (05/2003): "One-way transmission time".
[4] ISO/IEC 15408: "Information technology -- Security techniques -- Evaluation criteria for IT
security".
[5] Void.
[6] Recommendation ITU-T E.106: "International Emergency Preference Scheme (IEPS) for disaster
relief operations".
[7] Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the
protection of natural persons with regard to the processing of personal data and on the free
movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation),
OJ 2016 L 119/1.
[8] ETSI TS 122 179: "LTE; Mission Critical Push to Talk (MCPTT) over LTE; Stage 1 (3GPP
TS 22.179)".
[9] ETSI TS 122 280: "LTE; Mission Critical Services Common Requirements (3GPP TS 22.280)".
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9 ETSI TS 102 181 V1.3.1 (2020-06)
2.2 Informative references
References are either specific (identified by date of publication and/or edition number or version number) or
non-specific. For specific references, only the cited version applies. For non-specific references, the latest version of the
referenced document (including any amendments) applies.
NOTE: While any hyperlinks included in this clause were valid at the time of publication, ETSI cannot guarantee
their long term validity.
The following referenced documents are not necessary for the application of the present document but they assist the
user with regard to a particular subject area.
[i.1] ETSI TR 102 180: "Emergency Communications (EMTEL); Basis of requirements for
communication of individuals with authorities/organizations in case of distress (Emergency call
handling)".
[i.2] Directive 2002/22/EC of the European Parliament and of the Council of 7 March 2002 on
universal service and users' rights relating to electronic communications networks and services
(Universal Service Directive).
[i.3] ETSI TS 102 182: "Emergency Communications (EMTEL); Requirements for communications
from authorities/organizations to individuals, groups or the general public during emergencies".
[i.4] ETSI TR 102 410: "Emergency Communications (EMTEL); Basis of requirements for
communications between individuals and between individuals and authorities whilst emergencies
are in progress".
[i.5] ETSI TR 103 582: "EMTEL; Study of use cases and communications involving IoT devices in
provision of emergency situations".
[i.6] ETSI TR 102 299 (V1.4.1): "Emergency Communications (EMTEL); Collection of European
Regulatory Texts and orientations".
[i.7] ETSI TS 103 479: "Emergency Communications (EMTEL); Core elements for network
independent access to emergency services".
th
[i.8] C(2003)2657 Commission Recommendation of 25 July 2003 on the processing of caller location
information in electronic communications networks for the purpose of location-enhanced
emergency call services, published on O.J.E.U. L 189/49 the 29.7.2003.
[i.9] ETSI TS 103 260-1: "Satellite Earth Stations and Systems (SES); Reference scenario for the
deployment of emergency communications; Part 1: Earthquake".
[i.10] ETSI TS 103 260-2: "Satellite Earth Stations and Systems (SES); Reference scenario for the
deployment of emergency communications; Part 2: Mass casualty incident in public
transportation".
[i.11] IETF RFC 3261 (June 2002): "SIP: Session Initiation Protocol", J. Rosenberg, H. Schulzrinne, G.
Camarillo, A. Johnston, J. Peterson, R. Sparks, M. Handley and E. Schooler.
[i.12] IETF RFC 7852 (July 2016): "Additional Data Related to an Emergency Call", R. Gellens, B.
Rosen, H. Tschofenig, R. Marshall, J. Winterbottom.
3 Definition of terms, symbols and abbreviations
3.1 Terms
For the purposes of the present document, the terms given in ETSI TR 102 180 [i.1], ETSI TR 103 582 [i.5] and the
following apply:
authority: organization within the public services fully or partly responsible for emergency preparedness and handling
of incidents
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