IEC 60300-3-14:2004

Dependability management - Part 3-14: Application guide - Maintenance and maintenance support

Describes a framework for maintenance and maintenance support and the various minimal common practices that should be undertaken.Outlines in a generic manner, management, processes and techniques related to maintenance and maintenance support that are necessary to achieve adequate dependability to meet the operational needs of the customer. Applicable to items, which include all types of products, equipment and systems (hardware and associated software). Most of these require a certain level of maintenance to ensure that their required functionality, dependability, capability, economic, safety and regulatory requirements are achieved.

Gestion de la sûreté de fonctionnement - Partie 3-14: Guide d'application - Maintenance et support de maintenance

Décrit un cadre pour la maintenance et le support de maintenance et les diverses pratiques communes minimales qui peuvent être prises. Souligne, d'une façon générique, la gestion, les procédés et techniques liés à la maintenance et au support de maintenance qui sont nécessaires pour atteindre une sûreté de fonctionnement adéquate répondant aux besoins opérationnels du client. Applicable aux entités, qui comprennent tout type de produits, équipements et systèmes (matériel et logiciel associé). La plupart de ceux-ci nécessitent un certain niveau de maintenance pour assurer que leurs exigences de fonctionnalité, de sûreté de fonctionnement, de capabilité, de coût, de sécurité et de réglementation sont respectées.

General Information

• Status: Published
• Publication Date: 23-Mar-2004
• ICS: 01 - GENERALITIES. TERMINOLOGY. STANDARDIZATION. DOCUMENTATION
• ICS: 03.100.40 - Research and development
• ICS: 03.120.01 - Quality in general
• Technical Committee: TC 56 - Dependability
• Drafting Committee: WG 3 - TC 56/WG 3

Relations

• Revised: IEC 60300-3-14:2024 - Dependability management - Part 3-14: Application guide - Supportability and support
• Effective Date: 05-Sep-2023

Standards Content (Sample)

INTERNATIONAL IEC
STANDARD 60300-3-14
First edition
2004-03
Dependability management –
Part 3-14:
Application guide –
Maintenance and maintenance support

Reference number
Publication numbering
As from 1 January 1997 all IEC publications are issued with a designation in the

60000 series. For example, IEC 34-1 is now referred to as IEC 60034-1.

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edition numbers 1.0, 1.1 and 1.2 refer, respectively, to the base publication, the

base publication incorporating amendment 1 and the base publication incorporating

amendments 1 and 2.
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INTERNATIONAL IEC
STANDARD 60300-3-14
First edition
2004-03
Dependability management –
Part 3-14:
Application guide –
Maintenance and maintenance support

 IEC 2004  Copyright - all rights reserved
No part of this publication may be reproduced or utilized in any form or by any means, electronic or
mechanical, including photocopying and microfilm, without permission in writing from the publisher.
International Electrotechnical Commission, 3, rue de Varembé, PO Box 131, CH-1211 Geneva 20, Switzerland
Telephone: [phone] Telefax: [phone] E-mail: [e-mail] Web: www.iec.ch
PRICE CODE
Commission Electrotechnique Internationale X
International Electrotechnical Commission
Международная Электротехническая Комиссия
For price, see current catalogue

– 2 – 60300-3-14  IEC:2004(E)

CONTENTS
FOREWORD.4

INTRODUCTION.6

1 Scope.7

2 Normative references .7

3 Terms, definitions and acronyms .8

3.1 Terms and definitions .8

3.2 Acronyms.11
4 Maintenance and maintenance support overview.11
4.1 Life cycle aspects.11
4.1.1 General.11
4.1.2 Scenarios for maintenance and maintenance support .12
4.1.3 Concept and definition phase .13
4.1.4 Design and development phase.13
4.1.5 Manufacturing phase.14
4.1.6 Installation phase.14
4.1.7 Operation and maintenance phase .14
4.1.8 Disposal phase.15
4.2 Description of maintenance .15
4.2.1 General.15
4.2.2 Maintenance policy and concept .15
4.2.3 Indenture levels.16
4.2.4 Maintenance echelons.16
4.2.5 Preventive and corrective maintenance .16
4.3 Description of maintenance support.17
5 Management responsibility.17
5.1 Management commitment.17
5.2 Customers.18
5.3 Maintenance policy.18
5.4 Planning of maintenance and maintenance support .18
5.5 Responsibility, authority and communication .18
6 Maintenance process implementation .19

6.1 General.19
6.2 Maintenance management.19
6.3 Maintenance and maintenance support planning .20
6.3.1 General.20
6.3.2 Determination of maintenance support.21
6.3.3 Maintenance task identification.22
6.3.4 Maintenance task analysis.23
6.3.5 Identification of maintenance support resources .23
6.4 Maintenance preparation.24
6.5 Maintenance execution.24

60300-3-14  IEC:2004(E) – 3 –

7 Resource management.25

7.1 Provision of resources.25

7.2 Human resources.26

7.2.1 General.26

7.2.2 Training.26

7.3 Infrastructure.27

7.3.1 General.27

7.3.2 Support equipment .27

7.3.3 Built-in test equipment (BITE).29
7.3.4 Maintenance facilities.29
7.3.5 Administration and technical facilities .29
7.3.6 Computerized maintenance information systems .30
7.4 Information resources.30
7.4.1 General.30
7.4.2 Documentation.30
7.4.3 Maintenance information.33
7.5 Materials and spare parts .34
7.5.1 General.34
7.5.2 Spare parts quantification.34
7.5.3 Spare parts identification.36
8 Measurement, analysis and improvement .37
8.1 General.37
8.2 Monitoring and measurement.37
8.2.1 General.37
8.2.2 Customer-related measurement.37
8.2.3 Maintenance-related measurement.38
8.3 Maintenance assessment.38
8.4 Maintenance improvement.39
8.5 Modifications.39

Annex A (informative) Factors affecting maintenance and maintenance support .40
A.1 General.40
A.2 Application to complex systems .40

A.3 Factors during the design phase .40
A.4 Factors during the operation and maintenance phase .41

Bibliography.43

Figure 1 – Maintenance and maintenance support during the life cycle .12
Figure 2 – Interrelationship of maintenance terms.15
Figure 3 – Types of maintenance tasks.17
Figure 4 – Maintenance processes.19
Figure 5 – Maintenance and maintenance support planning process .21
Figure 6 – Spare parts provisioning process .36

– 4 – 60300-3-14  IEC:2004(E)

INTERNATIONAL ELECTROTECHNICAL COMMISSION

___________
DEPENDABILITY MANAGEMENT –
Part 3-14: Application guide –

Maintenance and maintenance support

FOREWORD
1) The International Electrotechnical Commission (IEC) is a worldwide organization for standardization comprising
all national electrotechnical committees (IEC National Committees). The object of IEC is to promote
international co-operation on all questions concerning standardization in the electrical and electronic fields. To
this end and in addition to other activities, IEC publishes International Standards, Technical Specifications,
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transparently to the maximum extent possible in their national and regional publications. Any divergence
between any IEC Publication and the corre
...

IEC 60300-3-14
Edition 1.0 2004-03
INTERNATIONAL
STANDARD
NORME
INTERNATIONALE
Dependability management –
Part 3-14: Application guide – Maintenance and maintenance support

Gestion de la sûreté de fonctionnement –
Partie 3-14: Guide d’application – Maintenance et support de maintenance

All rights reserved. Unless otherwise specified, no part of this publication may be reproduced or utilized in any form or by
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IEC 60300-3-14
Edition 1.0 2004-03
INTERNATIONAL
STANDARD
NORME
INTERNATIONALE
Dependability management –
Part 3-14: Application guide – Maintenance and maintenance support

Gestion de la sûreté de fonctionnement –
Partie 3-14: Guide d’application – Maintenance et support de maintenance

INTERNATIONAL
ELECTROTECHNICAL
COMMISSION
COMMISSION
ELECTROTECHNIQUE
PRICE CODE
INTERNATIONALE
X
CODE PRIX
ICS 03.100.40; 03.120.01 ISBN 2-8318-7563-3
– 2 – 60300-3-14 © CEI:2004
SOMMAIRE
AVANT PROPOS .6
INTRODUCTION.10
1 Domaine d'application .12
2 Références normatives.12
3 Termes, définitions et acronymes .14
3.1 Termes et définitions .14
3.2 Acronymes .20
4 Vue d’ensemble du support de maintenance et de la maintenance .20
4.1 Aspects du cycle de vie.20
4.1.1 Généralités.20
4.1.2 Scénarios pour la maintenance et le support de maintenance.24
4.1.3 Concept et phase de définition .24
4.1.4 Conception et phase de développement .24
4.1.5 Phase de fabrication.26
4.1.6 Phase d’installation .28
4.1.7 Phase de fonctionnement et de maintenance.28
4.1.8 Phase de retrait.28
4.2 Description de la maintenance .28
4.2.1 Généralités.28
4.2.2 Politique de maintenance et concept .30
4.2.3 Niveaux d’intervention .30
4.2.4 Echelons de maintenance.30
4.2.5 Maintenance préventive et corrective.32
4.3 Description du support de maintenance.34
5 Responsabilité de gestion.34
5.1 Engagement de gestion.34
5.2 Clients.34
5.3 Politique de maintenance .34
5.4 Planification de la maintenance et du support de maintenance .36
5.5 Responsabilité, autorité et communication.36
6 Mise en application du processus de maintenance .36
6.1 Généralités.36
6.2 Gestion de la maintenance .38
6.3 Maintenance et planification du support de maintenance .38
6.3.1 Généralités.38
6.3.2 Description du support de maintenance .40
6.3.3 Identification des tâches de maintenance .42
6.3.4 Analyse des tâches de maintenance.44
6.3.5 Identification des ressources de support de maintenance .46
6.4 Préparation de la maintenance .48
6.5 Exécution de la maintenance.48

60300-3-14 © IEC:2004 – 3 –
CONTENTS
FOREWORD.7
INTRODUCTION.11
1 Scope.13
2 Normativereferences.13
3 Terms, definitions and acronyms .15
3.1 Terms and definitions .15
3.2 Acronyms.21
4 Maintenance and maintenance support overview.21
4.1 Life cycle aspects.21
4.1.1 General.21
4.1.2 Scenarios for maintenance and maintenance support .25
4.1.3 Concept and definition phase .25
4.1.4 Design and development phase.25
4.1.5 Manufacturing phase.27
4.1.6 Installation phase.29
4.1.7 Operation and maintenance phase .29
4.1.8 Disposal phase.29
4.2 Description of maintenance .29
4.2.1 General.29
4.2.2 Maintenance policy and concept .31
4.2.3 Indenture levels.31
4.2.4 Maintenance echelons.31
4.2.5 Preventive and corrective maintenance .33
4.3 Description of maintenance support.35
5 Management responsibility.35
5.1 Management commitment.35
5.2 Customers.35
5.3 Maintenance policy.35
5.4 Planning of maintenance and maintenance support .37
5.5 Responsibility, authority and communication .37
6 Maintenance process implementation .37
6.1 General.37
6.2 Maintenance management.39
6.3 Maintenance and maintenance support planning .39
6.3.1 General.39
6.3.2 Determination of maintenance support.41
6.3.3 Maintenance task identification.43
6.3.4 Maintenance task analysis.45
6.3.5 Identification of maintenance support resources .47
6.4 Maintenance preparation.49
6.5 Maintenance execution.49

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