ISO/IEC TS 19770-10:2025
(Main)Information technology — IT asset management — Part 10: Guidance for implementing ITAM
Information technology — IT asset management — Part 10: Guidance for implementing ITAM
This document covers the following information technology asset management (ITAM) system processes: a) management system processes for the overall system of IT asset management (not described in ISO/IEC 19770-1 in detail), which are specified in this document for comprehensive coverage and consistency of explanations; these include: — understanding the external context and shareholder needs (7.1, 7.2 and 10.2); — leadership, policy and organization (10.3); — establishing and maintaining the management system (10.4); — planning and risk management (10.5); — support (including resources, competence, awareness, and communication – 10.6); — executing functional and life cycle processes (10.7); — performance evaluation and improvement (10.8); b) functional management processes for IT assets (not described in ISO/IEC 19770-1 in detail), which are cross-cutting processes that integrate with life-cycle processes for IT assets and which are shared with most IT management system standards, though sometimes slightly differently grouped; these include: — change management (11.2; also required by ISO/IEC 19770-1); — data management; — license management; — security management; — relationship and contract management; — financial management; — service level management; — other risk management; c) life cycle management processes for IT assets as specified in ISO/IEC 19770-1, which are grouped and named slightly differently by different methodologies; these include: — specification; — development; — acquisition; — release; — deployment; — operation; — retirement. This document is applicable to all ITAM implementations. This document can be applied to all types of IT assets and by all types and sizes of organizations.
Technologies de l'information — Gestion des actifs informatiques — Partie 10: Recommandations pour la mise en œuvre de l'ITAM
General Information
Standards Content (Sample)
Technical
Specification
ISO/IEC TS
19770-10
First edition
Information technology — IT asset
2025-06
management —
Part 10:
Guidance for implementing ITAM
Technologies de l'information — Gestion des actifs
informatiques —
Partie 10: Recommandations pour la mise en œuvre de l'ITAM
Reference number
© ISO/IEC 2025
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© ISO/IEC 2025 – All rights reserved
ii
Contents Page
Foreword .vi
Introduction .vii
1 Scope . 1
2 Normative references . 2
3 Terms and definitions . 2
4 Possible terminology issues . 5
5 The ever-evolving world of ITAM . 6
6 Negative mindset issues for implementing IT asset management . 8
7 Selling the value of IT asset management .11
7.1 Building the business case .11
7.2 Alignment to key stakeholders . 12
7.3 Visibly maintaining value for the organization . 13
8 Approaches to implementing IT asset management . 14
8.1 Evaluation of current vs desired state .14
8.2 Big bang vs incremental .16
8.3 Waterfall vs adaptive approaches .16
8.4 Strategic decisions concerning mix of do-it-yourself and consultant-assisted .17
8.5 Strategic technology platform decisions .17
8.6 Where to start with implementation .18
9 Implementation scenarios . 19
9.1 General .19
9.2 The impact of the evolution of the organization’s other management systems . 20
9.3 Organizational scenarios . 22
9.3.1 General . 22
9.3.2 Culture and level of management support . 22
9.3.3 Degree of centralization or decentralization . 23
9.3.4 Size and complexity of organization .24
9.3.5 General legal requirements and international presence . 25
9.3.6 Industry verticals . 26
9.3.7 Departmental ITAM issues .27
9.3.8 New organizational models such as product-based using agile/DevOps . 28
9.3.9 ITAM system scope. 29
9.3.10 Other frameworks being used within the organization . 30
9.3.11 Outsourcing and services .31
9.3.12 Stakeholder engagement and management.32
9.4 ITAM technology scenarios . 33
9.4.1 General . 33
9.4.2 Technology risk overview . 33
9.4.3 Technology opportunity overview . 34
9.4.4 Emerging technologies. 36
9.4.5 Technology scenario examples .37
9.5 Change scenarios .45
9.5.1 General .45
9.5.2 Changed business models .45
9.5.3 Changed market conditions . . 46
9.5.4 Mergers, acquisitions and divestitures .47
9.5.5 Changes to the IT operating model .47
9.5.6 Technology migration . 48
9.5.7 Major integration with security and/or service management . 49
10 Management system processes .50
10.1 General . 50
© ISO/IEC 2025 – All rights reserved
iii
10.2 Understanding the external context and stakeholder needs . 50
10.3 Leadership, policy and organization . 50
10.3.1 Leadership. 50
10.3.2 Policy .51
10.3.3 Organizational roles, responsibilities and authorities .52
10.3.4 Mixed responsibilities between the organization and its personnel . 53
10.4 Establishing and maintaining the management system . 53
10.4.1 Scoping . 53
10.4.2 Information requirements . 55
10.4.3 Documented information . 56
10.4.4 Implementation .57
10.5 Planning (including risk assessment) .57
10.5.1 Actions to address risks and opportunities for the IT asset management system .57
10.5.2 IT asset management objectives and planning to achieve them . 58
10.6 Supporting management system processes . 58
10.6.1 Resources . 58
10.6.2 Competence . 60
10.6.3 Awareness .61
10.6.4 Communication.62
10.7 Executing functional and lifecycle processes .62
10.8 Performance evaluation and improvement . 64
11 Functional management processes .66
11.1 General . 66
11.2 Change management .
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