ISO/IEC 20931:2025
(Main)Information technology — User interfaces — Icons for representing services in serviced offices
Information technology — User interfaces — Icons for representing services in serviced offices
This document provides the icons to specify the function and to indicate status of the serviced offices and their services. The icons are used as the user interfaces for searching, booking, and advertising applications for serviced offices. This document specifies basic icons that define the functions of all serviced offices, and also specifies additional and miscellaneous icons that indicate other services. The functions specified by the icons include facilities, equipment and services for fulfilling various user needs such as working style, tools, amenities, language and accessibility needs, including older persons, etc.
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General Information
Buy Standard
Standards Content (Sample)
International
Standard
ISO/IEC 20931
First edition
Information technology — User
2025-07
interfaces — Icons for representing
services in serviced offices
Reference number
© ISO/IEC 2025
All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may
be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting on
the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address below
or ISO’s member body in the country of the requester.
ISO copyright office
CP 401 • Ch. de Blandonnet 8
CH-1214 Vernier, Geneva
Phone: +41 22 749 01 11
Email: copyright@iso.org
Website: www.iso.org
Published in Switzerland
© ISO/IEC 2025 – All rights reserved
ii
Contents Page
Foreword .iv
Introduction .v
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
4 General principles . 2
4.1 Overview .2
4.2 Use of icons representing services.2
5 Icons for representing services . 2
5.1 General .2
5.2 Icons for representing basic services .2
5.2.1 General .2
5.2.2 Internet connection .2
5.2.3 Workplace .3
5.2.4 Supporting activities .4
5.2.5 Booking .4
5.2.6 Agency .5
5.2.7 Internet (web) meeting space .6
5.2.8 Private space .6
5.2.9 Meeting space .7
5.2.10 Phone booth (soundproof space).8
5.2.11 Desk with partitions .9
5.3 Icons for representing additional services .9
5.3.1 General .9
5.3.2 Accessibility support .9
5.3.3 External display .10
5.4 Icons for representing miscellaneous services .10
5.4.1 General .10
5.4.2 Coworking space . .11
5.4.3 Event space .11
5.4.4 Child-care . 12
5.4.5 Facilities . 13
5.4.6 Amenities . 13
Bibliography .15
© ISO/IEC 2025 – All rights reserved
iii
Foreword
ISO (the International Organization for Standardization) and IEC (the International Electrotechnical
Commission) form the specialized system for worldwide standardization. National bodies that are
members of ISO or IEC participate in the development of International Standards through technical
committees established by the respective organization to deal with particular fields of technical activity.
ISO and IEC technical committees collaborate in fields of mutual interest. Other international organizations,
governmental and non-governmental, in liaison with ISO and IEC, also take part in the work.
The procedures used to develop this document and those intended for its further maintenance are described
in the ISO/IEC Directives, Part 1. In particular, the different approval criteria needed for the different types
of document should be noted. This document was drafted in accordance with the editorial rules of the ISO/
IEC Directives, Part 2 (see www.iso.org/directives or www.iec.ch/members_experts/refdocs).
ISO and IEC draw attention to the possibility that the implementation of this document may involve the
use of (a) patent(s). ISO and IEC take no position concerning the evidence, validity or applicability of any
claimed patent rights in respect thereof. As of the date of publication of this document, ISO and IEC had not
received notice of (a) patent(s) which may be required to implement this document. However, implementers
are cautioned that this may not represent the latest information, which may be obtained from the patent
database available at www.iso.org/patents and https://patents.iec.ch. ISO and IEC shall not be held
responsible for identifying any or all such patent rights.
Any trade name used in this document is information given for the convenience of users and does not
constitute an endorsement.
For an explanation of the voluntary nature of standards, the meaning of ISO specific terms and expressions
related to conformity assessment, as well as information about ISO's adherence to the World Trade
Organization (WTO) principles in the Technical Barriers to Trade (TBT) see www.iso.org/iso/foreword.html.
In the IEC, see www.iec.ch/understanding-standards.
This document was prepared by Joint Technical Committee ISO/IEC JTC 1, Information technology,
Subcommittee SC 35, User interfaces.
Any feedback or questions on this document should be directed to the user’s national standards
body. A complete listing of these bodies can be found at www.iso.org/members.html and
www.iec.ch/national-committees.
© ISO/IEC 2025 – All rights reserved
iv
Introduction
For a serviced office that is defined as a part of third workplace (i.e. non-home, non-office), there are a
variety of service forms and usage patterns. When users look for a serviced office from websites or by search
application, it is convenient if there are icons that represent available services of serviced offices. In such a
case, it is important to maintain consistency between icon representation for a service of a serviced office
and the perceived service of the icon user. This document defines icons for use on websites or applications
for searching for serviced offices.
© ISO/IEC 2025 – All rights reserved
v
International Standard ISO/IEC 20931:2025(en)
Information technology — User interfaces — Icons for
representing services in serviced offices
1 Scope
This document provides the icons to specify the function and to indicate status of the serviced offices and
their services. The icons are used as the user interfaces for searching, booking, and advertising applications
for serviced offices. This document specifies basic icons that define the functions of all serviced offices, and
also specifies additional and miscellaneous icons that indicate other services. The functions specified by the
icons include facilities, equipment and services for fulfilling various user needs such as working style, tools,
amenities, language and accessibility needs, including older persons, etc.
2 Normative references
There are no normative references in this document.
3 Terms and definitions
For the purposes of this document, the following terms and definitions apply.
ISO and IEC maintain terminology databases for use in standardization at the following addresses:
— ISO Online browsing platform: available at https:// www .iso .org/ obp
— IEC Electropedia: available at https:// www .electropedia .org/
3.1
coworking space
workplace (3.3) that intends to promote people-to-people exchanges, where a user shares facilities and
equipment with people
Note 1 to entry: A user can work independently.
Note 2 to entry: The term “co-working space” is different from "coworking space”. The “co-working space” is used as a
“place where people from the same organization work together”.
3.2
serviced office
office managed by a facility management entity, where services are provided to users based on a contract or
registration of use
Note 1 to entry: A serviced office can be paid for or free of charge.
3.3
workplace
place where intellectual production activities, production and office work are carried out
© ISO/IEC 2025 – All rights reserved
4 General principles
4.1 Overview
This document covers functions and graphics of icons that are specifying services of serviced offices and
used for the application program (APP) designed for searching and booking the services provided by the
serviced offices. The general information and framework of icons are given in ISO/IEC 11581-1.
This document does not cover icons graphics corresponding to a binary state of the services such as the
state of availability and unavailability, which should be represented as graphical symbols standardized in
IEC 60417, ISO 7000, ISO 7001 and ISO 7010.
NOTE ISO 80416-4 provides information for the adaptation of graphical symbols as icons.
4.2 Use of icons representing services
Each of the icons specified in this document shall be used to indicate a specific kind of services with either
their functions or states, or both. They are intended to be used in APPs to search and recognize an available
state of a serviced office by specifying necessary search criteria such as a region and available public
transportation.
The icon graphic should be used as an entry point to select one or multiple options or to recognize the
current states of services provided by the serviced office, and then it can lead to registration or booki
...
International
Standard
ISO/IEC 20931
First edition
Information technology — User
interfaces — Icons for representing
services in serviced offices
PROOF/ÉPREUVE
Reference number
© ISO/IEC 2025
All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may
be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting on
the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address below
or ISO’s member body in the country of the requester.
ISO copyright office
CP 401 • Ch. de Blandonnet 8
CH-1214 Vernier, Geneva
Phone: +41 22 749 01 11
Email: copyright@iso.org
Website: www.iso.org
Published in Switzerland
PROOF/ÉPREUVE
© ISO/IEC 2025 – All rights reserved
ii
Contents Page
Foreword .iv
Introduction .v
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
4 General principles . 2
4.1 Overview .2
4.2 Use of icons representing services.2
5 Icons for representing services . 2
5.1 General .2
5.2 Icons for representing basic services .2
5.2.1 General .2
5.2.2 Internet connection .2
5.2.3 Workplace .3
5.2.4 Supporting activities .3
5.2.5 Booking .4
5.2.6 Agency .5
5.2.7 Internet (web) meeting space .6
5.2.8 Private space .6
5.2.9 Meeting space .7
5.2.10 Phone booth (Soundproof space) .8
5.2.11 Desk with partitions .8
5.3 Icons for representing additional services .9
5.3.1 General .9
5.3.2 Accessibility support .9
5.3.3 External display .10
5.4 Icons for representing miscellaneous services .10
5.4.1 General .10
5.4.2 Coworking space . .11
5.4.3 Event space .11
5.4.4 Child-care . 12
5.4.5 Facilities . 12
5.4.6 Amenities . 13
Bibliography .15
PROOF/ÉPREUVE
© ISO/IEC 2025 – All rights reserved
iii
Foreword
ISO (the International Organization for Standardization) and IEC (the International Electrotechnical
Commission) form the specialized system for worldwide standardization. National bodies that are
members of ISO or IEC participate in the development of International Standards through technical
committees established by the respective organization to deal with particular fields of technical activity.
ISO and IEC technical committees collaborate in fields of mutual interest. Other international organizations,
governmental and non-governmental, in liaison with ISO and IEC, also take part in the work.
The procedures used to develop this document and those intended for its further maintenance are described
in the ISO/IEC Directives, Part 1. In particular, the different approval criteria needed for the different types
of document should be noted. This document was drafted in accordance with the editorial rules of the ISO/
IEC Directives, Part 2 (see www.iso.org/directives or www.iec.ch/members_experts/refdocs).
ISO and IEC draw attention to the possibility that the implementation of this document may involve the
use of (a) patent(s). ISO and IEC take no position concerning the evidence, validity or applicability of any
claimed patent rights in respect thereof. As of the date of publication of this document, ISO and IEC had not
received notice of (a) patent(s) which may be required to implement this document. However, implementers
are cautioned that this may not represent the latest information, which may be obtained from the patent
database available at www.iso.org/patents and https://patents.iec.ch. ISO and IEC shall not be held
responsible for identifying any or all such patent rights.
Any trade name used in this document is information given for the convenience of users and does not
constitute an endorsement.
For an explanation of the voluntary nature of standards, the meaning of ISO specific terms and expressions
related to conformity assessment, as well as information about ISO's adherence to the World Trade
Organization (WTO) principles in the Technical Barriers to Trade (TBT) see www.iso.org/iso/foreword.html.
In the IEC, see www.iec.ch/understanding-standards.
This document was prepared by Joint Technical Committee ISO/IEC JTC 1, Information technology,
Subcommittee SC 35, User interfaces.
Any feedback or questions on this document should be directed to the user’s national standards
body. A complete listing of these bodies can be found at www.iso.org/members.html and
www.iec.ch/national-committees.
PROOF/ÉPREUVE
© ISO/IEC 2025 – All rights reserved
iv
Introduction
For a serviced office that is defined as a part of third workplace (i.e. non-home, non-office), there are a
variety of service forms and usage patterns. When users look for a serviced office from websites or by search
application, it is convenient if there are icons that represent available services of serviced offices. In such a
case, it is important to maintain consistency between icon representation for a service of a serviced office
and the perceived service of the icon user. This document defines icons for use on websites or applications
for searching for serviced offices.
PROOF/ÉPREUVE
© ISO/IEC 2025 – All rights reserved
v
International Standard ISO/IEC 20931:2025(en)
Information technology — User interfaces — Icons for
representing services in serviced offices
1 Scope
This document provides the icons to specify the function and to indicate status of the serviced offices and
their services. The icons are used as the user interfaces for searching, booking, and advertising applications
for serviced offices. This document specifies basic icons that define the functions of all serviced offices, and
also specifies additional and miscellaneous icons that indicate other services. The functions specified by the
icons include facilities, equipment and services for fulfilling various user needs such as working style, tools,
amenities, language and accessibility needs, including older persons, etc.
2 Normative references
There are no normative references in this document.
3 Terms and definitions
For the purposes of this document, the following terms and definitions apply.
ISO and IEC maintain terminology databases for use in standardization at the following addresses:
— ISO Online browsing platform: available at https:// www .iso .org/ obp
— IEC Electropedia: available at https:// www .electropedia .org/
3.1
coworking space
workplace (3.3) that intends to promote people-to-people exchanges, where a user shares facilities and
equipment with people
Note 1 to entry: A user can work independently.
Note 2 to entry: The term “co-working space” is different from "coworking space”. The “co-working space” is used as a
“place where people from the same organization work together”.
3.2
serviced office
office managed by a facility management entity, where services are provided to users based on a contract or
registration of use
Note 1 to entry: A serviced office can be paid for or free of charge.
3.3
workplace
place where intellectual production activities, production and office work are carried out
PROOF/ÉPREUVE
© ISO/IEC 2025 – All rights reserved
4 General principles
4.1 Overview
This document covers functions and graphics of icons that are specifying services of serviced offices and
used for the application program (APP) designed for searching and booking the services provided by the
serviced offices. The general information and framework of icons are given in ISO/IEC 11581-1.
This document does not cover icons graphics corresponding to a binary state of the services such as the
state of availability and unavailability, which should be represented as graphical symbols standardized in
IEC 60417, ISO 7000, ISO 7001 and ISO 7010.
NOTE For the adaptation of graphical symbols as icons, see ISO 80416-4.
4.2 Use of icons representing services
Each of the icons specified in this document shall be used to indicate a specific kind of services with either
their functions or states, or both. They are intended to be used in APPs to search and recognize an available
state of a serviced office by specifying necessary search criteria such as a region and available public
transportation.
The icon graphic should be used as an entry point to select one or multiple options or to recognize the
current states of services provided by the serviced off
...
ISO/IEC PRF 20931
ISO/IEC JTC 1/SC 35
Secretariat: AFNOR
Date: 2025-05-05
Information technology — User interfaces — Icons for representing
services in serviced offices
FDIS stage
ISO/IEC PRF 20931:2025(en)
© ISO/IEC 2025
All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication
may be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying,
or posting on the internet or an intranet, without prior written permission. Permission can be requested from either ISO
at the address below or ISO’s member body in the country of the requester.
ISO copyright office
CP 401 • Ch. de Blandonnet 8
CH-1214 Vernier, Geneva
Phone: + 41 22 749 01 11
E-mail: copyright@iso.org
Website: www.iso.org
Published in Switzerland
© ISO/IEC 2025 – All rights reserved
ii
ISO/IEC PRF 20931:2025(en)
Contents
Foreword . iv
Introduction . v
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
4 General principles . 1
5 Icons for representing services . 2
Bibliography . 21
© ISO/IEC 2025 – All rights reserved
iii
ISO/IEC PRF 20931:2025(en)
Foreword
ISO (the International Organization for Standardization) is a and IEC (the International Electrotechnical
Commission) form the specialized system for worldwide federation of national standardsstandardization.
National bodies (that are members of ISO member bodies). The workor IEC participate in the development of
preparing International Standards is normally carried out through ISO technical committees. Each member
body interested in a subject for which a technical committee has been established has the right to be
represented on that committee. Internationalby the respective organization to deal with particular fields of
technical activity. ISO and IEC technical committees collaborate in fields of mutual interest. Other international
organizations, governmental and non-governmental, in liaison with ISO and IEC, also take part in the work.
ISO collaborates closely with the International Electrotechnical Commission (IEC) on all matters of
electrotechnical standardization.
The procedures used to develop this document and those intended for its further maintenance are described
in the ISO/IEC Directives, Part 1. In particular, the different approval criteria needed for the different types of
ISO documentsdocument should be noted. This document was drafted in accordance with the editorial rules
of the ISO/IEC Directives, Part 2 (see www.iso.org/directives or www.iec.ch/members_experts/refdocs).
ISO drawsand IEC draw attention to the possibility that the implementation of this document may involve the
use of (a) patent(s). ISO takesand IEC take no position concerning the evidence, validity or applicability of any
claimed patent rights in respect thereof. As of the date of publication of this document, ISO and IEC had not
received notice of (a) patent(s) which may be required to implement this document. However, implementers
are cautioned that this may not represent the latest information, which may be obtained from the patent
database available at www.iso.org/patents and https://patents.iec.ch. ISO and IEC shall not be held
responsible for identifying any or all such patent rights.
Any trade name used in this document is information given for the convenience of users and does not
constitute an endorsement.
For an explanation of the voluntary nature of standards, the meaning of ISO specific terms and expressions
related to conformity assessment, as well as information about ISO's adherence to the World Trade
Organization (WTO) principles in the Technical Barriers to Trade (TBT),) see
www.iso.org/iso/foreword.html. In the IEC, see www.iec.ch/understanding-standards.
This document was prepared by Joint Technical Committee ISO/IEC JTC 1, Information technology,
Subcommittee SC 35, User interfaces.
Any feedback or questions on this document should be directed to the user’s national standards body. A
complete listing of these bodies can be found at www.iso.org/members.html and www.iec.ch/national-
committees.
© ISO/IEC 2025 – All rights reserved
iv
ISO/IEC PRF 20931:2025(en)
Introduction
For a serviced office that is defined as a part of third workplace (i.e. non-home, non-office), there are a variety
of service forms and usage patterns. When users lookinglook for a serviced office from web siteswebsites or
by search application, it is convenient if there are icons that represent available services of serviced offices. In
such a case, it is quite important to keepmaintain consistency between icon representation for a service of a
serviced office and the perceived service of the icon user. This document defines icons for use on websites or
applications offor searching thefor serviced offices.
© ISO/IEC 2025 – All rights reserved
v
ISO/IEC PRF 20931:2025(en)
Information technology — User interfaces — Icons for representing
services in serviced offices
1 Scope
This document provides the icons to specify the function and to indicate status of the serviced offices and their
services. The icons are used as the user interfaces for searching, booking, and advertising applications for
serviced offices. This document specifies basic icons that define the functions of all serviced offices, and also
specifies additional and miscellaneous icons that indicate other services. The functions specified by the icons
include facilities, equipment, and services for fulfilling various user needs such as working style, tools,
amenities, language, and accessibility needs, including older persons, etc.
2 Normative references
There are no normative references in this document.
3 Terms and definitions
For the purposes of this document, the following terms and definitions apply.
ISO and IEC maintain terminology databases for use in standardization at the following addresses:
— ISO Online browsing platform: available at https://www.iso.org/obp
— IEC Electropedia: available at https://www.electropedia.org/
3.1 3.1
coworking space
workplace (3.3(3.3)) that intends to promote people-to-people exchanges, where a user shares facilities and
equipment with people
Note 1 to entry: A user can work independently.
Note 2 to entry: The term “co-working space” is different from "coworking space”. The “co-working space” is used as a
“place where people from the same organization workingwork together”.
3.2 3.2
serviced office
office managed by a facility management entity, where services are provided to users based on a contract or
registration of use
Note 1 to entry: A serviced office can be paid for or free of charge.
3.3 3.3
workplace
place where intellectual production activities, production and office work are carried out
4 General principles
4.1 Overview
This document covers functions and graphics of icons that are specifying services of serviced offices and used
for the application program (APP) designed for searching and booking the services provided by the serviced
offices. The general information and framework of icons are given in ISO/IEC 11581-1.
© ISO/IEC 2025 – All rights reserved
ISO/IEC PRF 20931:2025(en)
This document does not cover icons graphics corresponding to a binary state of the services such as the state
of availability and unavailability, which should be represented as graphical symbols standardized in IEC
60417, ISO 7000, ISO 7001 and ISO 7010.
NOTE For the adaptation of graphical symbols as icons, see ISO 80416-4.
4.2 Use of icons representing services
Each of the icons specified in this document shall be used to indicate a specific kind of services with either
their functions or states, or both. They are intended to be used in APPs to search and recognize an available
state of a serviced office by specifying necessary search criteria such as a region and available public
transportation.
The icon graphic should be used as an entry point to select one or multiple options or to recognize the current
states of services provided by the serviced office, and then it can lead to registration or booking procedure for
the service.
It is recommended to use the icon graphics specified in this document as they are. As specified in ISO/IEC
11581-1 and ISO/IEC 11581-2, depending on needs they can be modified in terms of visual appearance,
including the use of colours, to enhance appearance as well as to indicate the dynamic state of related services
as far as the original intended functionality has been kept. Though variation of icon graphics is allowed, that
shall not lead to a different service.
5 Icons for representing services
5.1 General
Icons for representing basic, additional, and miscellaneous services in serviced offices shall be used in
accordance with Clause 5Clause 5.
The detailed services may be evoked by accessing the dedicated icon.
NOTE Square frames surrounding icons graphics indicate hot spots of icons and are not parts of icon graphics.
5.2 Icons for representing basic services
5.2.1 General
The icons in 5.25.2 are representing represent basic services of serviced offices.
5.2.2 internetInternet connection
a) Function: To identify access to the information related to internet connection that includes:
1) type of connection: wired or wireless;
2) connection speed;
3) security level: WPA, WPA2, WPA3, VPN etc.
© ISO/IEC 2025 – All rights reserved
ISO/IEC PRF 20931:2025(en)
b) Generic icon graphic:
Alternative text: This icon represents the internet connection. The graphic consists of a globe with a slant orbit.
5.2.3 Workplace
a) Function: To identify access to the information related to workplace that includes:
1) private space (see 5.2.85.2.8));
2) meeting space (see 5.2.95.2.9));
3) coworking space (see 5.4.25.4.2));
4) event space (see 5.4.35.4.3)).
© ISO/IEC 2025 – All rights reserved
ISO/IEC PRF 20931:2025(en)
b) Generic icon graphic:
Alternative text: This icon represents the workplace. The graphic consists of a map pin and a person using PCa
personal computer.
5.2.4 Supporting activities
a) Function: To identify access to the information related to work style that includes:
1) concentrate work;
2) web (internet) meeting;
3) face to face meeting;
4) coworking;
5) event.
© ISO/IEC 2025 – All rights reserved
ISO/IEC PRF 20931:2025(en)
b) Generic icon graphic:
Alternative text: This icon represents the supporting activities. The graphic consists of two sitting persons
facing each other and a person using PCa personal computer.
5.2.5 Booking
a) Function: To identify entry to the registration process and booking procedure. The booking icon should
be displayed whenever the user attempts to use a service that requires a booking.
1） registration
1) Registration : Typically, a registration process is invoked by clicking a registration button that is
shown in this window. The registration process is generally divided into a sign-in process for a user
who is already a member, and a subscription process for a new member, each of which requires
different input items.
2) dateDate and time: Typically, a calendar and a timetable are used for this purpose.
© ISO/IEC 2025 – All rights reserved
ISO/IEC PRF 20931:2025(en)
b) Generic icon graphic:
Alternative text: This icon represents the booking. The graphic consists of a calendar and a check-mark.
5.2.6 Agency
a) Function: To identify access to the information related to services that are acting on behalf of the physical
office functions that includes:
1) receptionist;
2) mail pickup;
3) secretary.
NOTE Granting corporate registration is not aan agency service, but is typically provided as a service of a
serviced office.
© ISO/IEC 2025 – All rights reserved
ISO/IEC PRF 20931:2025(en)
b) Generic icon graphic:
Alternative text: This icon represents the agency. The graphic consists of a reception staff at a reception desk.
5.2.7 Internet (web) meeting space
a) Function: To identify access to the information related to the internet (web) meeting that includes:
1) equipmentEquipment related to internet (web) meeting : This service indicates availability of
equipment including headset, microphone, loudspeaker, web camera, projector, etc. and shows a
booking icon if necessary.
2) spaceSpace that is suitable for internet (web) meeting:
— number of spaces;
— capacity of each space;
— area of each space;
— availability of soundproof;
© ISO/IEC 2025 – All rights reserved
ISO/IEC PRF 20931:2025(en)
1) fee.
NOTE Typically, fees vary depending on the type of use (e.g., corporate contract, temporary use by individuals)
and the facility used, and users can access to sufficient information, including payment methods, in various
situations, such as on the registration or booking page of the site.
b) Generic icon graphic:
Alternative text: This icon represents the internet (web) meeting space. The graphic consists of a person and
a monitor displaying four persons.
5.2.8 Priva
...
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