ISO 21246:2019
(Main)Information and documentation — Key indicators for museums
Information and documentation — Key indicators for museums
This document specifies a set of key indicators for assessing the quality of museums: — for the purpose of strategic planning and internal management of museums; — for reporting to stakeholders such as funding institutions, policy makers, or the public; — to promote the museums' role and value for learning and research, education and culture, social and economic life; — for comparing results over time and between museums. The aim of this document is to provide a selection of key indicators applicable to a wide range of museums. It is recognized that not all indicators are pertinent for each individual museum category or each individual museum. Limitations on the applicability of individual indicators are listed in the scope clause of the description of each indicator (see Annex A). This document is not intended to exclude the use of other indicators not specified in it.
Information et documentation — Indicateurs clés des musées
Informatika in dokumentacija - Ključni kazalniki za muzeje
General Information
Standards Content (Sample)
SLOVENSKI STANDARD
01-februar-2021
Informatika in dokumentacija - Ključni kazalniki za muzeje
Information and documentation - Key indicators for museums
Information et documentation - Indicateurs clés des musées
Ta slovenski standard je istoveten z: ISO 21246:2019
ICS:
01.140.20 Informacijske vede Information sciences
97.195 Umetniški in obrtniški izdelki. Items of art and handicrafts.
Kulturne dobrine in kulturna Cultural property and
dediščina heritage
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.
INTERNATIONAL ISO
STANDARD 21246
First edition
2019-11
Information and documentation —
Key indicators for museums
Information et documentation — Indicateurs clés des musées
Reference number
©
ISO 2019
© ISO 2019
All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may
be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting
on the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address
below or ISO’s member body in the country of the requester.
ISO copyright office
CP 401 • Ch. de Blandonnet 8
CH-1214 Vernier, Geneva
Phone: +41 22 749 01 11
Fax: +41 22 749 09 47
Email: copyright@iso.org
Website: www.iso.org
Published in Switzerland
ii © ISO 2019 – All rights reserved
Contents Page
Foreword .iv
Introduction .v
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
4 Functions and quality aspects of museums .11
4.1 Core functions of museums .11
4.1.1 Collecting .11
4.1.2 Preserving .11
4.1.3 Exhibiting (Presenting) .11
4.1.4 Educational activities .12
4.1.5 Research .12
4.1.6 Management .12
4.2 Quality aspects of museums .12
5 Key indicators for museums .13
5.1 General .13
5.2 Criteria for museum indicators .13
5.3 Use of museum indicators .14
5.4 Selection of museum indicators .14
5.5 Comparability of results .14
5.6 Descriptive framework .15
5.6.1 General.15
5.6.2 Name .15
5.6.3 Background.15
5.6.4 Objective of the indicator .15
5.6.5 Scope .15
5.6.6 Definition of the indicator.15
5.6.7 Method .15
5.6.8 Interpretation and use of results .16
5.6.9 Source(s) .16
6 List of key indicators for museums .16
6.1 General .16
6.2 Museum functions and key indicators .16
6.2.1 Collections .16
6.2.2 Exhibitions .16
6.2.3 Digitization.17
6.2.4 Visits/Visitors/General awareness .17
6.2.5 Educational activities and events .17
6.2.6 Research .17
6.2.7 Management .17
6.3 List of key indicators for museums .17
Annex A (normative) Description and calculation of indicators .20
Annex B (informative) Checklist of additional information for the quality assessment
of museums .66
Bibliography .68
Foreword
ISO (the International Organization for Standardization) is a worldwide federation of national standards
bodies (ISO member bodies). The work of preparing International Standards is normally carried out
through ISO technical committees. Each member body interested in a subject for which a technical
committee has been established has the right to be represented on that committee. International
organizations, governmental and non-governmental, in liaison with ISO, also take part in the work.
ISO collaborates closely with the International Electrotechnical Commission (IEC) on all matters of
electrotechnical standardization.
The procedures used to develop this document and those intended for its further maintenance are
described in the ISO/IEC Directives, Part 1. In particular, the different approval criteria needed for the
different types of ISO documents should be noted. This document was drafted in accordance with the
editorial rules of the ISO/IEC Directives, Part 2 (see www .iso .org/ directives).
Attention is drawn to the possibility that some of the elements of this document may be the subject of
patent rights. ISO shall not be held responsible for identifying any or all such patent rights. Details of
any patent rights identified during the development of the document will be in the Introduction and/or
on the ISO list of patent declarations received (see www .iso .org/ patents).
Any trade name used in this document is information given for the convenience of users and does not
constitute an endorsement.
For an explanation of the voluntary nature of standards, the meaning of ISO specific terms and
expressions related to conformity assessment, as well as information about ISO's adherence to the
World Trade Organization (WTO) principles in the Technical Barriers to Trade (TBT), see www .iso .org/
iso/ foreword .html.
This document was prepared by Technical Committee ISO/TC 46, Information and documentation,
Subcommittee SC 8, Quality — Statistics and performance evaluation.
Any feedback or questions on this document should be directed to the user’s national standards body. A
complete listing of these bodies can be found at www .iso .org/ members .html.
iv © ISO 2019 – All rights reserved
Introduction
This document provides guidance to the museum community on the use of key museum indicators. It
specifies the requirements of a key indicator for museums and establishes a set of indicators to be used
by museums of all types.
Some of the indicators included in this document are already in use by museums, or have been proposed
in recent museum literature. Other indicators have been taken from library standards and adapted to the
requirements of museums. Annex A describes the key indicators that have been found useful for quality
assessment of museums. The data specified in Annex B can be used for complementing and supporting
the information gained by using the key museum indicators, though they are not in themselves such
indicators. This document has been developed in close cooperation with the International Council on
Museums (ICOM) and takes advantage of, particularly, the work of the European Group on Museum
Statistics (EGMUS).
INTERNATIONAL STANDARD ISO 21246:2019(E)
Information and documentation — Key indicators for
museums
1 Scope
This document specifies a set of key indicators for assessing the quality of museums:
— for the purpose of strategic planning and internal management of museums;
— for reporting to stakeholders such as funding institutions, policy makers, or the public;
— to promote the museums’ role and value for learning and research, education and culture, social and
economic life;
— for comparing results over time and between museums.
The aim of this document is to provide a selection of key indicators applicable to a wide range of
museums. It is recognized that not all indicators are pertinent for each individual museum category or
each individual museum. Limitations on the applicability of individual indicators are listed in the scope
clause of the description of each indicator (see Annex A).
This document is not intended to exclude the use of o
...
INTERNATIONAL ISO
STANDARD 21246
First edition
2019-11
Information and documentation —
Key indicators for museums
Information et documentation — Indicateurs clés des musées
Reference number
©
ISO 2019
© ISO 2019
All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may
be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting
on the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address
below or ISO’s member body in the country of the requester.
ISO copyright office
CP 401 • Ch. de Blandonnet 8
CH-1214 Vernier, Geneva
Phone: +41 22 749 01 11
Fax: +41 22 749 09 47
Email: copyright@iso.org
Website: www.iso.org
Published in Switzerland
ii © ISO 2019 – All rights reserved
Contents Page
Foreword .iv
Introduction .v
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
4 Functions and quality aspects of museums .11
4.1 Core functions of museums .11
4.1.1 Collecting .11
4.1.2 Preserving .11
4.1.3 Exhibiting (Presenting) .11
4.1.4 Educational activities .12
4.1.5 Research .12
4.1.6 Management .12
4.2 Quality aspects of museums .12
5 Key indicators for museums .13
5.1 General .13
5.2 Criteria for museum indicators .13
5.3 Use of museum indicators .14
5.4 Selection of museum indicators .14
5.5 Comparability of results .14
5.6 Descriptive framework .15
5.6.1 General.15
5.6.2 Name .15
5.6.3 Background.15
5.6.4 Objective of the indicator .15
5.6.5 Scope .15
5.6.6 Definition of the indicator.15
5.6.7 Method .15
5.6.8 Interpretation and use of results .16
5.6.9 Source(s) .16
6 List of key indicators for museums .16
6.1 General .16
6.2 Museum functions and key indicators .16
6.2.1 Collections .16
6.2.2 Exhibitions .16
6.2.3 Digitization.17
6.2.4 Visits/Visitors/General awareness .17
6.2.5 Educational activities and events .17
6.2.6 Research .17
6.2.7 Management .17
6.3 List of key indicators for museums .17
Annex A (normative) Description and calculation of indicators .20
Annex B (informative) Checklist of additional information for the quality assessment
of museums .66
Bibliography .68
Foreword
ISO (the International Organization for Standardization) is a worldwide federation of national standards
bodies (ISO member bodies). The work of preparing International Standards is normally carried out
through ISO technical committees. Each member body interested in a subject for which a technical
committee has been established has the right to be represented on that committee. International
organizations, governmental and non-governmental, in liaison with ISO, also take part in the work.
ISO collaborates closely with the International Electrotechnical Commission (IEC) on all matters of
electrotechnical standardization.
The procedures used to develop this document and those intended for its further maintenance are
described in the ISO/IEC Directives, Part 1. In particular, the different approval criteria needed for the
different types of ISO documents should be noted. This document was drafted in accordance with the
editorial rules of the ISO/IEC Directives, Part 2 (see www .iso .org/ directives).
Attention is drawn to the possibility that some of the elements of this document may be the subject of
patent rights. ISO shall not be held responsible for identifying any or all such patent rights. Details of
any patent rights identified during the development of the document will be in the Introduction and/or
on the ISO list of patent declarations received (see www .iso .org/ patents).
Any trade name used in this document is information given for the convenience of users and does not
constitute an endorsement.
For an explanation of the voluntary nature of standards, the meaning of ISO specific terms and
expressions related to conformity assessment, as well as information about ISO's adherence to the
World Trade Organization (WTO) principles in the Technical Barriers to Trade (TBT), see www .iso .org/
iso/ foreword .html.
This document was prepared by Technical Committee ISO/TC 46, Information and documentation,
Subcommittee SC 8, Quality — Statistics and performance evaluation.
Any feedback or questions on this document should be directed to the user’s national standards body. A
complete listing of these bodies can be found at www .iso .org/ members .html.
iv © ISO 2019 – All rights reserved
Introduction
This document provides guidance to the museum community on the use of key museum indicators. It
specifies the requirements of a key indicator for museums and establishes a set of indicators to be used
by museums of all types.
Some of the indicators included in this document are already in use by museums, or have been proposed
in recent museum literature. Other indicators have been taken from library standards and adapted to the
requirements of museums. Annex A describes the key indicators that have been found useful for quality
assessment of museums. The data specified in Annex B can be used for complementing and supporting
the information gained by using the key museum indicators, though they are not in themselves such
indicators. This document has been developed in close cooperation with the International Council on
Museums (ICOM) and takes advantage of, particularly, the work of the European Group on Museum
Statistics (EGMUS).
INTERNATIONAL STANDARD ISO 21246:2019(E)
Information and documentation — Key indicators for
museums
1 Scope
This document specifies a set of key indicators for assessing the quality of museums:
— for the purpose of strategic planning and internal management of museums;
— for reporting to stakeholders such as funding institutions, policy makers, or the public;
— to promote the museums’ role and value for learning and research, education and culture, social and
economic life;
— for comparing results over time and between museums.
The aim of this document is to provide a selection of key indicators applicable to a wide range of
museums. It is recognized that not all indicators are pertinent for each individual museum category or
each individual museum. Limitations on the applicability of individual indicators are listed in the scope
clause of the description of each indicator (see Annex A).
This document is not intended to exclude the use of other indicators not specified in it.
2 Normative references
There are no normative references in this document.
3 Terms and definitions
For the purposes of this document, the following terms and definitions apply.
ISO and IEC maintain terminological databases for use in standardization at the following addresses:
— ISO Online browsing platform: available at https:// www .iso .org/ obp
— IEC Electropedia: available at http:// www .electropedia .org/
3.1
accessibility
ease of reaching and using a service or facility
[SOURCE: ISO 11620:2014, 3.2]
3.2
accession
addition
formal act of entering an object into the collections of a museum
Note 1 to entry: Once an object has been accessioned, it has a status beyond that of merely being the property
of the organization and can only be disposed of by referring to the governing body of the organization, e.g. the
trustees or director.
[SOURCE: ISO 18461:2016, 2.5.1]
...
INTERNATIONAL ISO
STANDARD 21246
First edition
2019-11
Information and documentation —
Key indicators for museums
Information et documentation — Indicateurs clés des musées
Reference number
©
ISO 2019
© ISO 2019
All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may
be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting
on the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address
below or ISO’s member body in the country of the requester.
ISO copyright office
CP 401 • Ch. de Blandonnet 8
CH-1214 Vernier, Geneva
Phone: +41 22 749 01 11
Fax: +41 22 749 09 47
Email: copyright@iso.org
Website: www.iso.org
Published in Switzerland
ii © ISO 2019 – All rights reserved
Contents Page
Foreword .iv
Introduction .v
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
4 Functions and quality aspects of museums .11
4.1 Core functions of museums .11
4.1.1 Collecting .11
4.1.2 Preserving .11
4.1.3 Exhibiting (Presenting) .11
4.1.4 Educational activities .12
4.1.5 Research .12
4.1.6 Management .12
4.2 Quality aspects of museums .12
5 Key indicators for museums .13
5.1 General .13
5.2 Criteria for museum indicators .13
5.3 Use of museum indicators .14
5.4 Selection of museum indicators .14
5.5 Comparability of results .14
5.6 Descriptive framework .15
5.6.1 General.15
5.6.2 Name .15
5.6.3 Background.15
5.6.4 Objective of the indicator .15
5.6.5 Scope .15
5.6.6 Definition of the indicator.15
5.6.7 Method .15
5.6.8 Interpretation and use of results .16
5.6.9 Source(s) .16
6 List of key indicators for museums .16
6.1 General .16
6.2 Museum functions and key indicators .16
6.2.1 Collections .16
6.2.2 Exhibitions .16
6.2.3 Digitization.17
6.2.4 Visits/Visitors/General awareness .17
6.2.5 Educational activities and events .17
6.2.6 Research .17
6.2.7 Management .17
6.3 List of key indicators for museums .17
Annex A (normative) Description and calculation of indicators .20
Annex B (informative) Checklist of additional information for the quality assessment
of museums .66
Bibliography .68
Foreword
ISO (the International Organization for Standardization) is a worldwide federation of national standards
bodies (ISO member bodies). The work of preparing International Standards is normally carried out
through ISO technical committees. Each member body interested in a subject for which a technical
committee has been established has the right to be represented on that committee. International
organizations, governmental and non-governmental, in liaison with ISO, also take part in the work.
ISO collaborates closely with the International Electrotechnical Commission (IEC) on all matters of
electrotechnical standardization.
The procedures used to develop this document and those intended for its further maintenance are
described in the ISO/IEC Directives, Part 1. In particular, the different approval criteria needed for the
different types of ISO documents should be noted. This document was drafted in accordance with the
editorial rules of the ISO/IEC Directives, Part 2 (see www .iso .org/ directives).
Attention is drawn to the possibility that some of the elements of this document may be the subject of
patent rights. ISO shall not be held responsible for identifying any or all such patent rights. Details of
any patent rights identified during the development of the document will be in the Introduction and/or
on the ISO list of patent declarations received (see www .iso .org/ patents).
Any trade name used in this document is information given for the convenience of users and does not
constitute an endorsement.
For an explanation of the voluntary nature of standards, the meaning of ISO specific terms and
expressions related to conformity assessment, as well as information about ISO's adherence to the
World Trade Organization (WTO) principles in the Technical Barriers to Trade (TBT), see www .iso .org/
iso/ foreword .html.
This document was prepared by Technical Committee ISO/TC 46, Information and documentation,
Subcommittee SC 8, Quality — Statistics and performance evaluation.
Any feedback or questions on this document should be directed to the user’s national standards body. A
complete listing of these bodies can be found at www .iso .org/ members .html.
iv © ISO 2019 – All rights reserved
Introduction
This document provides guidance to the museum community on the use of key museum indicators. It
specifies the requirements of a key indicator for museums and establishes a set of indicators to be used
by museums of all types.
Some of the indicators included in this document are already in use by museums, or have been proposed
in recent museum literature. Other indicators have been taken from library standards and adapted to the
requirements of museums. Annex A describes the key indicators that have been found useful for quality
assessment of museums. The data specified in Annex B can be used for complementing and supporting
the information gained by using the key museum indicators, though they are not in themselves such
indicators. This document has been developed in close cooperation with the International Council on
Museums (ICOM) and takes advantage of, particularly, the work of the European Group on Museum
Statistics (EGMUS).
INTERNATIONAL STANDARD ISO 21246:2019(E)
Information and documentation — Key indicators for
museums
1 Scope
This document specifies a set of key indicators for assessing the quality of museums:
— for the purpose of strategic planning and internal management of museums;
— for reporting to stakeholders such as funding institutions, policy makers, or the public;
— to promote the museums’ role and value for learning and research, education and culture, social and
economic life;
— for comparing results over time and between museums.
The aim of this document is to provide a selection of key indicators applicable to a wide range of
museums. It is recognized that not all indicators are pertinent for each individual museum category or
each individual museum. Limitations on the applicability of individual indicators are listed in the scope
clause of the description of each indicator (see Annex A).
This document is not intended to exclude the use of other indicators not specified in it.
2 Normative references
There are no normative references in this document.
3 Terms and definitions
For the purposes of this document, the following terms and definitions apply.
ISO and IEC maintain terminological databases for use in standardization at the following addresses:
— ISO Online browsing platform: available at https:// www .iso .org/ obp
— IEC Electropedia: available at http:// www .electropedia .org/
3.1
accessibility
ease of reaching and using a service or facility
[SOURCE: ISO 11620:2014, 3.2]
3.2
accession
addition
formal act of entering an object into the collections of a museum
Note 1 to entry: Once an object has been accessioned, it has a status beyond that of merely being the property
of the organization and can only be disposed of by referring to the governing body of the organization, e.g. the
trustees or director.
[SOURCE: ISO 18461:2016, 2.5.1]
...
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