ISO/IEC 30105-3:2024

Information technology — IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes — Part 3: Measurement framework (MF) and organization maturity model (OMM)

This document specifies a measurement framework (MF) and an organization maturity model (OMM). It provides the overview of how an organization can use the process reference model (PRM) in ISO/IEC 30105-1 and the process assessment model (PAM) in ISO/IEC 30105-2 to measure their capability and maturity levels. It conforms to the requirements of ISO/IEC 33003 and ISO/IEC 33004 and supports the performance assessment by providing a framework to measure and derive capability and organization maturity levels. This document is intended to be used in concurrence with the other parts of the ISO/IEC 30105 series and the assessment approach provided by ISO/IEC 33002 for assessing processes.

Technologies de l'information — Processus du cycle de vie de la délocalisation du processus d'affaires des services activés par IT — Partie 3: Modèle de maturité de l'organisation (OMM) et cadre de mesure (MF)

General Information

• Status: Published
• Publication Date: 10-Jun-2024
• ICS: 35.020 - Information technology (IT) in general
• Technical Committee: ISO/IEC JTC 1/SC 40 - IT service management and IT governance
• Drafting Committee: ISO/IEC JTC 1/SC 40 - IT service management and IT governance
• Current Stage: 6060 - International Standard published
• Start Date: 11-Jun-2024
• Due Date: 24-Jun-2024
• Completion Date: 11-Jun-2024

Relations

• Revises: ISO/IEC 30105-3:2016/Amd 1:2020 - Information technology — IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes — Part 3: Measurement framework (MF) and organization maturity model (OMM) — Amendment 1
• Effective Date: 06-Jun-2022
• Revises: ISO/IEC 30105-3:2016 - Information technology — IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes — Part 3: Measurement framework (MF) and organization maturity model (OMM)
• Effective Date: 06-Jun-2022

Standards Content (Sample)

International
Standard
ISO/IEC 30105-3
Second edition
Information technology — IT
2024-06
Enabled Services-Business Process
Outsourcing (ITES-BPO) lifecycle
processes —
Part 3:
Measurement framework (MF) and
organization maturity model (OMM)
Technologies de l'information — Processus du cycle de vie de la
délocalisation du processus d'affaires des services activés par IT —
Partie 3: Modèle de maturité de l'organisation (OMM) et cadre de
mesure (MF)
Reference number
ISO/IEC 30105-3:2024(en) © ISO/IEC 2024

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ISO/IEC 30105-3:2024(en)
COPYRIGHT PROTECTED DOCUMENT
© ISO/IEC 2024
All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may
be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting on
the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address below
or ISO’s member body in the country of the requester.
ISO copyright office
CP 401 • Ch. de Blandonnet 8
CH-1214 Vernier, Geneva
Phone: [phone]
Email: [e-mail]
Website: www.iso.org
Published in Switzerland

© ISO/IEC 2024 – All rights reserved
ii

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ISO/IEC 30105-3:2024(en)
Contents Page
Foreword .iv
Introduction .v
1 Scope . 1
2 Normative references . 1
3 Terms, definitions and abbreviated terms . 1
3.1 Terms and definitions .1
3.2 Abbreviated terms .2
4 Overview of MF and OMM . 3
5 ITES-BPO MF for process capability . 4
6 Rating and aggregating PAs . 5
6.1 PA rating scale .5
6.2 PA rating method .5
7 Process capability level model — Achievement of process capability levels . 6
8 OMM . 7
8.1 Overview of OMM .7
8.2 Structure of the OMM .7
9 Organization maturity levels .
...

FINAL DRAFT
International
Standard
ISO/IEC
FDIS
30105-3
ISO/IEC JTC 1/SC 40
Information technology — IT
Secretariat: SA
Enabled Services-Business Process
Voting begins on:
Outsourcing (ITES-BPO) lifecycle
2024-03-05
processes —
Voting terminates on:
2024-04-30
Part 3:
Measurement framework (MF)
and organization maturity model
(OMM)
Technologies de l'information — Processus du cycle de vie de la
délocalisation du processus d'affaires des services activés par
IT —
Partie 3: Modèle de maturité de l'organisation (OMM) et cadre de
mesure (MF)
RECIPIENTS OF THIS DRAFT ARE INVITED TO SUBMIT,
WITH THEIR COMMENTS, NOTIFICATION OF ANY
RELEVANT PATENT RIGHTS OF WHICH THEY ARE AWARE
AND TO PROVIDE SUPPOR TING DOCUMENTATION.
IN ADDITION TO THEIR EVALUATION AS
BEING ACCEPTABLE FOR INDUSTRIAL, TECHNO­
LOGICAL, COMMERCIAL AND USER PURPOSES, DRAFT
INTERNATIONAL STANDARDS MAY ON OCCASION HAVE
TO BE CONSIDERED IN THE LIGHT OF THEIR POTENTIAL
TO BECOME STAN DARDS TO WHICH REFERENCE MAY BE
MADE IN NATIONAL REGULATIONS.
Reference number
ISO/IEC FDIS 30105­3:2024(en) © ISO/IEC 2024

---------------------- Page: 1 ----------------------
FINAL DRAFT
ISO/IEC FDIS 30105-3:2024(en)
International
Standard
ISO/IEC
FDIS
30105-3
ISO/IEC JTC 1/SC 40
Information technology — IT
Secretariat: SA
Enabled Services-Business Process
Voting begins on:
Outsourcing (ITES-BPO) lifecycle
processes —
Voting terminates on:
Part 3:
Measurement framework (MF)
and organization maturity model
(OMM)
Technologies de l'information — Processus du cycle de vie de la
délocalisation du processus d'affaires des services activés par
IT —
Partie 3: Modèle de maturité de l'organisation (OMM) et cadre de
mesure (MF)
RECIPIENTS OF THIS DRAFT ARE INVITED TO SUBMIT,
COPYRIGHT PROTECTED DOCUMENT
WITH THEIR COMMENTS, NOTIFICATION OF ANY
RELEVANT PATENT RIGHTS OF WHICH THEY ARE AWARE
AND TO PROVIDE SUPPOR TING DOCUMENTATION.
© ISO/IEC 2024
IN ADDITION TO THEIR EVALUATION AS
All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may
BEING ACCEPTABLE FOR INDUSTRIAL, TECHNO­
LOGICAL, COMMERCIAL AND USER PURPOSES, DRAFT
be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting on
INTERNATIONAL STANDARDS MAY ON OCCASION HAVE
the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address below
TO BE CONSIDERED IN THE LIGHT OF THEIR POTENTIAL
or ISO’s member body in the country of the requester.
TO BECOME STAN DARDS TO WHICH REFERENCE MAY BE
MADE IN NATIONAL REGULATIONS.
ISO copyright office
CP 401 • Ch. de Blandonnet 8
CH-1214 Vernier, Geneva
Phone: [phone]
Email: [e-mail]
Website: www.iso.org
Published in Switzerland Reference number
ISO/IEC FDIS 30105­3:2024(en) © ISO/IEC 2024

© ISO/IEC 2024 – All rights reserved
ii

---------------------- Page: 2 ----------------------
ISO/IEC FDIS 30105-3:2024(en)
Contents Page
Foreword .iv
Introduction .v
1 Scope . 1
2 Normative references . 1
3 Terms, definitions and abbreviated terms . 1
3.1 Terms and definitions .1
3.2 Abbreviated terms .2
4 Overview of MF and OMM . 3
5 ITES-BPO MF for process capability .
...

Date: 2023-12-14
ISO/IEC FDIS 30105-3:2023(E)
ISO/IEC JTC 1/SC 40
Secretariat: SA
Date: 2024-02-19
Information technology — IT Enabled Services-Business Process
Outsourcing (ITES-BPO) lifecycle processes — Part 3: Measurement
framework (MF) and organization maturity model (OMM)
Part 3:
Measurement framework (MF) and organization maturity model
(OMM)
Technologies de l'information — Processus du cycle de vie de la délocalisation du processus d'affaires des
services activés par IT — —
Partie 3: Modèle de maturité de l'organisation (OMM) et cadre de mesure (MF)

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Copyright notice
ThisFDIS stage

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ISO/IEC FDIS 30105-3:2023(E2024(en)
© ISO document is a Draft International Standard and is copyright-protected by ISO. Except as permitted under /IEC
2024
All rights reserved. Unless otherwise specified, or required in the applicable lawscontext of the user's country, neither its
implementation, no part of this ISO draft nor any extract from itpublication may be reproduced, stored in a retrieval
system or transmitted or utilized otherwise in any form or by any means, electronic, or mechanical, including
photocopying, recording or otherwiseor posting on the internet or an intranet, without prior written permission being
secured.
Requests for permission to reproduce should be addressed to . Permission can be requested from either ISO at the
address below or ISO'sISO’s member body in the country of the requester.
ISO copyright office
Case postale 56 • CP 401 • Ch. de Blandonnet 8
CH-12111214 Vernier, Geneva 20
Tel.Phone: + 41 22 749 01 11
Fax + 41 22 749 09 47
E-mail: [e-mail]
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Reproduction may be subject to royalty payments or a licensing agreement.
Violators may be prosecuted.
Website: www.iso.org
Published in Switzerland
© ISO/IEC 2023 – All rights reserved iii
© ISO/IEC 2024 – All rights reserved

iii

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ISO/IEC FDIS 30105-3:2023(E2024(en)
Contents
Foreword . vii
Introduction . ix
1 Scope . 1
2 Normative references . 1
3 Terms, definitions and abbreviated terms . 1
3.1 Terms and definitions . 2
3.2 Abbreviated terms . 2
4 Overview of MF and OMM . 3
5 ITES-BPO MF for process capability . 4
6 Rating and aggregating PAs . 6
6.1 PA rating scale . 6
6.2 PA rating method . 7
7 Process capability level model — Achievement of process capability levels . 7
8 OMM . 8
8.1 Overview of OMM . 8
8.2 Structure of the OMM .
...