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ISO/IEC 29110-4-3:2018

(Main)

Systems and software engineering — Lifecycle profiles for very small entities (VSEs) — Part 4-3: Service delivery — Profile specification

Systems and software engineering — Lifecycle profiles for very small entities (VSEs) — Part 4-3: Service delivery — Profile specification

This document is applicable to Very Small Entities (VSEs). A VSE is an enterprise, an organization, a department or a project having up to 25 people. The purpose of this document is to provide a set of auditable requirements based on multiple standards (i.e., ISO/IEC/IEEE 15288, ISO/IEC/IEEE 15289, ISO 9000, ISO 9001, ISO 31000, ISO/IEC 38500, ISO 10004, ISO 10007, ISO/IEC 20000, ISO/IEC 27035) that supports the delivery of services by a VSE. Services can be delivered to internal or external customers. This document is not a Management System Standard (MSS), nor does it provide guidance on fulfilling the requirements of an MSS. ISO/IEC 20000-1:2011 is the MSS for service management (see Annex D for information). This document does not promote uniformity in the approach across all organizations, as specific objectives and initiatives are tailored to suit an individual organization's needs.

Ingénierie des systèmes et du logiciel — Profils de cycle de vie pour très petits organismes (TPO) — Partie 4-3: Prestation de services — Spécification de profil

General Information

Status
Published
Publication Date
29-Aug-2018
ICS
35.080 - Software
Technical Committee
ISO/IEC JTC 1/SC 7 - Software and systems engineering
Drafting Committee
ISO/IEC JTC 1/SC 7/WG 24 - Systems and software standards for Very Small Entities
Current Stage
9093 - International Standard confirmed
Completion Date
10-May-2024
Ref Project

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ISO/IEC 29110-4-3:2018 - Systems and software engineering -- Lifecycle profiles for very small entities (VSEs)ISO/IEC 29110-4-3:2018 - Systems and software engineering -- Lifecycle profiles for very small entities (VSEs)
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ISO/IEC 29110-4-3:2018 - Systems and software engineering -- Lifecycle profiles for very small entities (VSEs)
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INTERNATIONAL ISO/IEC
STANDARD 29110-4-3
First edition
2018-09
Systems and software engineering —
Lifecycle profiles for very small
entities (VSEs) —
Part 4-3:
Service delivery — Profile
specification
Ingénierie des systèmes et du logiciel — Profils de cycle de vie pour
très petits organismes (TPO) —
Partie 4-3: Prestation de services — Spécification de profil
Reference number
ISO/IEC 29110-4-3:2018(E)
©
ISO/IEC 2018

---------------------- Page: 1 ----------------------
ISO/IEC 29110-4-3:2018(E)

COPYRIGHT PROTECTED DOCUMENT
© ISO/IEC 2018
All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may
be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting
on the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address
below or ISO’s member body in the country of the requester.
ISO copyright office
CP 401 • Ch. de Blandonnet 8
CH-1214 Vernier, Geneva
Phone: +41 22 749 01 11
Fax: +41 22 749 09 47
Email: copyright@iso.org
Website: www.iso.org
Published in Switzerland
ii © ISO/IEC 2018 – All rights reserved

---------------------- Page: 2 ----------------------
ISO/IEC 29110-4-3:2018(E)

Contents Page
Foreword .iv
Introduction .v
1 Scope . 1
1.1 Fields of application . 1
1.2 Target audience . 1
2 Normative references . 1
3 Terms and definitions . 2
4 Abbreviated terms . 7
5 Conformance . 8
6 Work unit requirements for the Service Delivery profile . 8
6.1 General . 8
6.2 Governance (GO) process . 9
6.3 Service Control (CO) process .10
6.4 Service Relationship (RE) process .10
6.5 Service Incident (IN) process .10
7 Work product requirements for the Service Delivery profile .11
7.1 General .11
7.2 Governance (GO) work products .11
7.3 Service Control (CO) work products .
...

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