Tourism and related services — Requirements and guidelines to reduce the spread of Covid-19 in the tourism industry

This document establishes requirements and recommendations for tourist organizations to prevent the spread of coronavirus SARS-CoV-2 in order to protect their employees’ health from COVID-19 and to provide safer tourist services and products to tourists and residents. NOTE This document does not address after-work practices of employees. This document applies to the whole tourism value chain, including the following 20 subsectors: accommodation adventure tourism and ecotourism beaches catering services golf services medical and wellness spas MICE tourism museums and heritage sites natural protected areas (NPAs) night leisure scuba diving ski areas theme and leisure parks NOTE This includes water parks, animal parks (zoos, aquariums, wildlife refuges) and family entertainment centres. tourist transport tourist guides tourist visits tourist information offices travel agencies unique public spaces yacht harbours and nautical activities Each tourist organization is expected to conform only to those measures that apply to the services that it offers, including the core requirements established in Clause 4, the relevant applicable subclause in Clause 5 and the relevant applicable ancillary services and facilities in Clause 6. NOTE The term tourist organization applies for all 20 subsectors.

Tourisme et services connexes — Exigences et lignes directrices pour la réduction de la propagation de la Covid-19 dans l'industrie du tourisme

Turizem in z njim povezane storitve - Zahteve in smernice za zmanjšanje širjenja bolezni covid-19 v turistični industriji

General Information

Status
Published
Publication Date
17-May-2021
Current Stage
6060 - International Standard published
Start Date
18-May-2021
Completion Date
18-May-2021

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PUBLICLY ISO/PAS
AVAILABLE 5643
SPECIFICATION
First edition
2021-05
Tourism and related services —
Requirements and guidelines to
reduce the spread of Covid-19 in the
tourism industry
Reference number
ISO/PAS 5643:2021(E)
ISO 2021
---------------------- Page: 1 ----------------------
ISO/PAS 5643:2021(E)
COPYRIGHT PROTECTED DOCUMENT
© ISO 2021

All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may

be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting

on the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address

below or ISO’s member body in the country of the requester.
ISO copyright office
CP 401 • Ch. de Blandonnet 8
CH-1214 Vernier, Geneva
Phone: +41 22 749 01 11
Email: copyright@iso.org
Website: www.iso.org
Published in Switzerland
ii © ISO 2021 – All rights reserved
---------------------- Page: 2 ----------------------
ISO/PAS 5643:2021(E)
Contents Page

Foreword ........................................................................................................................................................................................................................................vi

Introduction ..............................................................................................................................................................................................................................vii

1 Scope ................................................................................................................................................................................................................................. 1

2 Normative references ...................................................................................................................................................................................... 2

3 Terms and definitions ..................................................................................................................................................................................... 2

4 COVID-19 risk management requirements .............................................................................................................................. 3

4.1 General ........................................................................................................................................................................................................... 3

4.1.1 General requirements .................................................................................................................................................. 3

4.1.2 Legal requirements ........................................................................................................................................................ 3

4.2 COVID-19 risk management group........................................................................................................................................ 4

4.3 Contingency plan ................................................................................................................................................................................... 4

4.4 General measures for the tourist organization ........................................................................................................... 5

4.5 Staff ................................................................................................................................................................................................................... 5

4.5.1 General requirements .................................................................................................................................................. 5

4.5.2 Staff areas ............................................................................................................................................................................... 6

4.6 Informative measures ....................................................................................................................................................................... 6

4.7 Cleaning and disinfection requirements ........................................................................................................................... 7

4.8 Heating, ventilating and air conditioning (HVAC) .................................................................................................... 7

5 Specific requirements per tourist subsector .......................................................................................................................... 8

5.1 Accommodation ..................................................................................................................................................................................... 8

5.1.1 General...................................................................................................................................................................................... 8

5.1.2 Reception area and check-in service .............................................................................................................. 9

5.1.3 Bedrooms ............................................................................................................................................................................... 9

5.1.4 Holiday parks and campsites ............................................................................................................................... 9

5.1.5 Hostels ..................................................................................................................................................................................... 9

5.1.6 Hotels ...................................................................... .................................................................................................................. 9

5.1.7 Common areas ................................................................................................................................................................... 9

5.1.8 Cleaning and disinfection requirements for accommodation ...............................................10

5.2 Adventure tourism and ecotourism ...................................................................................................................................11

5.2.1 General...................................................................................................................................................................................11

5.2.2 Before the activity ........................................................................................................................................................11

5.2.3 During the activity .......................................................................................................................................................11

5.2.4 After the activity ............................................................................................................................................................11

5.3 Beaches .......................................................................................................................................................................................................12

5.3.1 General...................................................................................................................................................................................12

5.3.2 Safe capacity .....................................................................................................................................................................12

5.3.3 Access points ....................................................................................................................................................................13

5.3.4 Security, lifesaving and first aid .......................................................................................................................13

5.3.5 Accessibility ......................................................................................................................................................................13

5.3.6 Showers and foot-washers ...................................................................................................................................13

5.3.7 Commercial activities ...............................................................................................................................................13

5.4 Catering services ...............................................................................................................................................................................14

5.4.1 General requirements ...............................................................................................................................................14

5.4.2 Kitchen ...................................................................................................................................................................................14

5.4.3 Services .................................................................................................................................................................................15

5.5 Golf services ...........................................................................................................................................................................................17

5.5.1 General requirements ...............................................................................................................................................17

5.5.2 Before play .........................................................................................................................................................................17

5.5.3 During play.........................................................................................................................................................................17

5.5.4 Facilities ...................................................................... ..........................................................................................................18

5.6 Medical and wellness spas .........................................................................................................................................................18

5.6.1 General...................................................................................................................................................................................18

© ISO 2021 – All rights reserved iii
---------------------- Page: 3 ----------------------
ISO/PAS 5643:2021(E)

5.6.2 Waiting areas, consultation areas ..................................................................................................................19

5.6.3 Treatments .........................................................................................................................................................................19

5.7 MICE (meetings, incentives, conferences and events) tourism ................................................................20

5.7.1 General...................................................................................................................................................................................20

5.7.2 Activity planning ...........................................................................................................................................................20

5.7.3 Preparing and holding the activity ................................................................................................................21

5.8 Museums and heritage sites .....................................................................................................................................................23

5.8.1 General...................................................................................................................................................................................23

5.8.2 Welcoming, information and communication .....................................................................................23

5.8.3 Booking and ticket sales .........................................................................................................................................23

5.8.4 Guided visits .....................................................................................................................................................................24

5.8.5 Facility requirements ................................................................................................................................................24

5.9 Natural protected areas (NPAs).............................................................................................................................................24

5.9.1 General...................................................................................................................................................................................24

5.9.2 Capacity control and safety distance in regard to the use of public

facilities and services ................................................................................................................................................25

5.9.3 Welcoming and receiving users .......................................................................................................................25

5.9.4 Booking and ticket sales .........................................................................................................................................25

5.9.5 Visiting NPAs ....................................................................................................................................................................26

5.10 Night leisure ...........................................................................................................................................................................................26

5.10.1 General requirements ...............................................................................................................................................26

5.10.2 Box offices, access and admission ..................................................................................................................26

5.10.3 Bars and drinks-dispensing services...........................................................................................................26

5.10.4 Booking and special celebrations ...................................................................................................................27

5.11 Scuba diving ......... ...................................................................................................................................................................................27

5.11.1 General...................................................................................................................................................................................27

5.11.2 General requirements ...............................................................................................................................................27

5.11.3 Equipment considerations ...................................................................................................................................28

5.11.4 Compressors .....................................................................................................................................................................29

5.11.5 Diving activity ..................................................................................................................................................................29

5.12 Ski areas .....................................................................................................................................................................................................30

5.12.1 General requirements ...............................................................................................................................................30

5.12.2 Access points and reception ...............................................................................................................................30

5.12.3 Ski area ..................................................................................................................................................................................30

5.12.4 Rental of equipment and materials ..............................................................................................................30

5.12.5 Ski events and championships ..........................................................................................................................31

5.12.6 Ski school .............................................................................................................................................................................31

5.12.7 Kindergarten or snow garden ...........................................................................................................................31

5.13 Theme and leisure parks .............................................................................................................................................................31

5.13.1 General requirements ...............................................................................................................................................31

5.13.2 User access and reception area ........................................................................................................................32

5.13.3 Performances and shows .......................................................................................................................................32

5.13.4 Rides and entertainment facilities.................................................................................................................32

5.14 Tourist transport ................................................................................................................................................................................33

5.14.1 General...................................................................................................................................................................................33

5.14.2 Booking .................................................................................................................................................................................33

5.14.3 Terminals and offices ................................................................................................................................................33

5.14.4 Requirements for vehicles ....................................................................................................................................33

5.14.5 Rent-a-car ...........................................................................................................................................................................34

5.15 Tourist guides........................................................................................................................................................................................34

5.15.1 General...................................................................................................................................................................................34

5.15.2 Design of the visit or activities ..........................................................................................................................34

5.15.3 Coordination of the tourist guide with other tourist service providers .......................35

5.15.4 Information and communication ....................................................................................................................35

5.15.5 Guided tours .....................................................................................................................................................................35

5.16 Tourist visits ...........................................................................................................................................................................................35

5.16.1 General...................................................................................................................................................................................35

5.16.2 Design of tourist visits and related activities .......................................................................................36

iv © ISO 2021 – All rights reserved
---------------------- Page: 4 ----------------------
ISO/PAS 5643:2021(E)

5.16.3 Welcome at the site .....................................................................................................................................................36

5.16.4 Visits ........................................................................................................................................................................................36

5.17 Tourist information offices .......................................................................................................................................................37

5.18 Travel agencies .....................................................................................................................................................................................37

5.19 Unique public spaces ......................................................................................................................................................................38

5.20 Yacht harbours and nautical activities ............................................................................................................................38

5.20.1 General...................................................................................................................................................................................38

5.20.2 User service at offices ...............................................................................................................................................38

5.20.3 Operational activities ................................................................................................................................................39

5.20.4 Common areas ................................................................................................................................................................39

5.20.5 Craft moorings ................................................................................................................................................................39

5.20.6 Rental of boats, ships, floating craft and complementary items ..........................................39

5.20.7 Complementary activities .....................................................................................................................................39

5.20.8 Nautical sports schools and nautical activities ...................................................................................39

6 Ancilliary services and facilities to all subsectors .........................................................................................................40

6.1 General ........................................................................................................................................................................................................40

6.2 Common toilet facilities (including portable toilets), dressing rooms and lockers .................40

6.3 Gyms ..............................................................................................................................................................................................................41

6.4 Swimming pools ......... .........................................................................................................................................................................41

6.5 Valet service ......... ...................................................................................................................................................................................42

6.6 Children's play areas, sports activities and other recreational activities ..........................................42

6.7 Entertainment activities ..............................................................................................................................................................42

6.8 Shopping areas .....................................................................................................................................................................................42

6.9 Lifts ................................................................................................................................................................................................................42

Annex A (informative) Face masks ......................................................................................................................................................................43

Annex B (informative) Accessibility considerations for the contingency plan design ..................................45

Bibliography .............................................................................................................................................................................................................................47

© ISO 2021 – All rights reserved v
---------------------- Page: 5 ----------------------
ISO/PAS 5643:2021(E)
Foreword

ISO (the International Organization for Standardization) is a worldwide federation of national standards

bodies (ISO member bodies). The work of preparing International Standards is normally carried out

through ISO technical committees. Each member body interested in a subject for which a technical

committee has been established has the right to be represented on that committee. International

organizations, governmental and non-governmental, in liaison with ISO, also take part in the work.

ISO collaborates closely with the International Electrotechnical Commission (IEC) on all matters of

electrotechnical standardization.

The procedures used to develop this document and those intended for its further maintenance are

described in the ISO/IEC Directives, Part 1. In particular, the different approval criteria needed for the

different types of ISO documents should be noted. This document was drafted in accordance with the

editorial rules of the ISO/IEC Directives, Part 2 (see www .iso .org/ directives).

Attention is drawn to the possibility that some of the elements of this document may be the subject of

patent rights. ISO shall not be held responsible for identifying any or all such patent rights. Details of

any patent rights identified during the development of the document will be in the Introduction and/or

on the ISO list of patent declarations received (see www .iso .org/ patents).

Any trade name used in this document is information given for the convenience of users and does not

constitute an endorsement.

For an explanation of the voluntary nature of standards, the meaning of ISO specific terms and

expressions related to conformity assessment, as well as information about ISO's adherence to the

World Trade Organization (WTO) principles in the Technical Barriers to Trade (TBT), see www .iso .org/

iso/ foreword .html.

This document was prepared by Technical Committee ISO/TC 228, Tourism and related services.

Any feedback or questions on this document should be directed to the user’s national standards body. A

complete listing of these bodies can be found at www .iso .org/ members .html.
vi © ISO 2021 – All rights reserved
---------------------- Page: 6 ----------------------
ISO/PAS 5643:2021(E)
Introduction

Tourism is one of the fastest growing economic sectors in the world and a key driver of socio-economic

progress. However, since the pandemic of COVID-19 started, caused by the SARS-CoV-2 coronavirus, the

tourism sector has been seriously affected. According to UNWTO (2021), due to COVID-19, the world

witnessed an unprecedented 73 % drop in international tourism recorded in 2020, a loss of 1,1 billon

international tourists and a loss of US$ 1,3 trillion in export revenues from tourism. Furthermore, 100

to 120 million jobs are currently effectively at risk.

With such an important impact on the economy, countries have seen the need to identify and implement

measures that reduce the spread of the pandemic and recover tourism confidence to travel and to

consume tourism services. In this regard, national, regional, public and private protocols with different

approaches and scopes have been developed against COVID-19 worldwide, and it seems relevant

and necessary to harmonize the measures to reduce the risk of contagion of SARS-CoV-2 in a single

protocol, which provides a framework to the countries with the agreed minimum requirements and

recommendations to consider during the time the risk of contagion exists.

This document specifies basic requirements and guidelines to prevent the spread of coronavirus in

the tourism industry and is complementary to the existing national protocols. These measures wil

...

PUBLICLY ISO/PAS
AVAILABLE 5643
SPECIFICATION
First edition
2021-05
Tourism and related services —
Requirements and guidelines to
reduce the spread of Covid-19 in the
tourism industry
PROOF/ÉPREUVE
Reference number
ISO/PAS 5643:2021(E)
ISO 2021
---------------------- Page: 1 ----------------------
ISO/PAS 5643:2021(E)
COPYRIGHT PROTECTED DOCUMENT
© ISO 2021

All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may

be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting

on the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address

below or ISO’s member body in the country of the requester.
ISO copyright office
CP 401 • Ch. de Blandonnet 8
CH-1214 Vernier, Geneva
Phone: +41 22 749 01 11
Email: copyright@iso.org
Website: www.iso.org
Published in Switzerland
ii PROOF/ÉPREUVE © ISO 2021 – All rights reserved
---------------------- Page: 2 ----------------------
ISO/PAS 5643:2021(E)
Contents Page

Foreword ........................................................................................................................................................................................................................................vi

Introduction ..............................................................................................................................................................................................................................vii

1 Scope ................................................................................................................................................................................................................................. 1

2 Normative references ...................................................................................................................................................................................... 2

3 Terms and definitions ..................................................................................................................................................................................... 2

4 COVID-19 risk management requirements .............................................................................................................................. 3

4.1 General ........................................................................................................................................................................................................... 3

4.1.1 General requirements .................................................................................................................................................. 3

4.1.2 Legal requirements ........................................................................................................................................................ 3

4.2 COVID-19 risk management group........................................................................................................................................ 4

4.3 Contingency plan ................................................................................................................................................................................... 4

4.4 General measures for the tourist organization ........................................................................................................... 5

4.5 Staff ................................................................................................................................................................................................................... 5

4.5.1 General requirements .................................................................................................................................................. 5

4.5.2 Staff areas ............................................................................................................................................................................... 6

4.6 Informative measures ....................................................................................................................................................................... 6

4.7 Cleaning and disinfection requirements ........................................................................................................................... 7

4.8 Heating, ventilating and air conditioning (HVAC) .................................................................................................... 7

5 Specific requirements per tourist subsector .......................................................................................................................... 8

5.1 Accommodation ..................................................................................................................................................................................... 8

5.1.1 General...................................................................................................................................................................................... 8

5.1.2 Reception area and check-in service .............................................................................................................. 9

5.1.3 Bedrooms ............................................................................................................................................................................... 9

5.1.4 Holiday parks and campsites ............................................................................................................................... 9

5.1.5 Hostels ..................................................................................................................................................................................... 9

5.1.6 Hotels ...................................................................... .................................................................................................................. 9

5.1.7 Common areas ................................................................................................................................................................... 9

5.1.8 Cleaning and disinfection requirements for accommodation ...............................................10

5.2 Adventure tourism and ecotourism ...................................................................................................................................11

5.2.1 General...................................................................................................................................................................................11

5.2.2 Before the activity ........................................................................................................................................................11

5.2.3 During the activity .......................................................................................................................................................11

5.2.4 After the activity ............................................................................................................................................................11

5.3 Beaches .......................................................................................................................................................................................................12

5.3.1 General...................................................................................................................................................................................12

5.3.2 Beaches — Safe capacity ........................................................................................................................................12

5.3.3 Access points ....................................................................................................................................................................13

5.3.4 Security, lifesaving and first aid .......................................................................................................................13

5.3.5 Accessibility ......................................................................................................................................................................13

5.3.6 Showers and foot-washers ...................................................................................................................................13

5.3.7 Commercial activities ...............................................................................................................................................13

5.4 Catering services and restaurants .......................................................................................................................................14

5.4.1 General requirements ...............................................................................................................................................14

5.4.2 Kitchen ...................................................................................................................................................................................14

5.4.3 Services .................................................................................................................................................................................15

5.5 Golf services ...........................................................................................................................................................................................17

5.5.1 General requirements ...............................................................................................................................................17

5.5.2 Before play .........................................................................................................................................................................17

5.5.3 During play.........................................................................................................................................................................17

5.5.4 Facilities ...................................................................... ..........................................................................................................18

5.6 Medical and wellness spas .........................................................................................................................................................18

5.6.1 General...................................................................................................................................................................................18

© ISO 2021 – All rights reserved PROOF/ÉPREUVE iii
---------------------- Page: 3 ----------------------
ISO/PAS 5643:2021(E)

5.6.2 Waiting areas, consultation areas ..................................................................................................................19

5.6.3 Treatments .........................................................................................................................................................................19

5.7 MICE (meetings, incentives, conferences and events) tourism ................................................................20

5.7.1 General...................................................................................................................................................................................20

5.7.2 Activity planning ...........................................................................................................................................................20

5.7.3 Preparing and holding the activity ................................................................................................................21

5.8 Museums and heritage sites .....................................................................................................................................................23

5.8.1 General...................................................................................................................................................................................23

5.8.2 Welcoming, information and communication .....................................................................................23

5.8.3 Booking and ticket sales .........................................................................................................................................23

5.8.4 Guided visits .....................................................................................................................................................................24

5.8.5 Facility requirements ................................................................................................................................................24

5.9 Natural protected areas (NPAs).............................................................................................................................................24

5.9.1 General...................................................................................................................................................................................24

5.9.2 Capacity control and safety distance in regard to the use of public

facilities and services ................................................................................................................................................25

5.9.3 Welcoming and receiving users .......................................................................................................................25

5.9.4 Booking and ticket sales .........................................................................................................................................25

5.9.5 Visiting NPAs ....................................................................................................................................................................26

5.10 Night leisure ...........................................................................................................................................................................................26

5.10.1 General requirements ...............................................................................................................................................26

5.10.2 Box offices, access and admission ..................................................................................................................26

5.10.3 Bars and drinks-dispensing services...........................................................................................................26

5.10.4 Booking and special celebrations ...................................................................................................................27

5.11 Scuba diving ......... ...................................................................................................................................................................................27

5.11.1 General...................................................................................................................................................................................27

5.11.2 General requirements ...............................................................................................................................................27

5.11.3 Equipment considerations ...................................................................................................................................28

5.11.4 Compressors .....................................................................................................................................................................29

5.11.5 Diving activity ..................................................................................................................................................................29

5.12 Ski areas .....................................................................................................................................................................................................30

5.12.1 General requirements ...............................................................................................................................................30

5.12.2 User access and reception ....................................................................................................................................30

5.12.3 Ski area ..................................................................................................................................................................................30

5.12.4 Rental of equipment and materials ..............................................................................................................30

5.12.5 Ski events and championships ..........................................................................................................................31

5.12.6 Ski school .............................................................................................................................................................................31

5.12.7 Kindergarten or snow garden ...........................................................................................................................31

5.13 Theme and leisure parks .............................................................................................................................................................31

5.13.1 General requirements ...............................................................................................................................................31

5.13.2 User access and reception area ........................................................................................................................32

5.13.3 Performances and shows .......................................................................................................................................32

5.13.4 Rides and entertainment facilities.................................................................................................................32

5.14 Tourist transport ................................................................................................................................................................................33

5.14.1 General...................................................................................................................................................................................33

5.14.2 Reservation or booking ...........................................................................................................................................33

5.14.3 Terminals or offices ....................................................................................................................................................33

5.14.4 Requirements for vehicles ....................................................................................................................................33

5.14.5 Rent-a-car ...........................................................................................................................................................................34

5.15 Tourist guides........................................................................................................................................................................................34

5.15.1 General...................................................................................................................................................................................34

5.15.2 Design of the visit or activities ..........................................................................................................................34

5.15.3 Coordination of the tourist guide with other tourist service providers .......................35

5.15.4 Information and communication ....................................................................................................................35

5.15.5 Guided tours .....................................................................................................................................................................35

5.16 Tourist visits ...........................................................................................................................................................................................35

5.16.1 General...................................................................................................................................................................................35

5.16.2 Design of tourist visits and related activities .......................................................................................36

iv PROOF/ÉPREUVE © ISO 2021 – All rights reserved
---------------------- Page: 4 ----------------------
ISO/PAS 5643:2021(E)

5.16.3 Welcome at the site .....................................................................................................................................................36

5.16.4 Visits ........................................................................................................................................................................................36

5.17 Tourist information offices .......................................................................................................................................................37

5.18 Travel agencies .....................................................................................................................................................................................37

5.19 Unique public spaces ......................................................................................................................................................................38

5.20 Yacht harbours and nautical activities ............................................................................................................................38

5.20.1 General...................................................................................................................................................................................38

5.20.2 User service at offices ...............................................................................................................................................38

5.20.3 Operational activities ................................................................................................................................................39

5.20.4 Common areas ................................................................................................................................................................39

5.20.5 Craft moorings ................................................................................................................................................................39

5.20.6 Rental of boats, ships, floating craft and complementary items ..........................................39

5.20.7 Complementary activities .....................................................................................................................................39

5.20.8 Nautical sports schools and nautical activities ...................................................................................39

6 Ancilliary services and facilities to all subsectors .........................................................................................................40

6.1 General ........................................................................................................................................................................................................40

6.2 Common toilet facilities (including portable toilets), dressing rooms and lockers .................40

6.3 Gyms ..............................................................................................................................................................................................................41

6.4 Swimming pools ......... .........................................................................................................................................................................41

6.5 Valet service ......... ...................................................................................................................................................................................42

6.6 Children's play areas, sports activities and other recreational activities ..........................................42

6.7 Entertainment activities ..............................................................................................................................................................42

6.8 Shopping areas .....................................................................................................................................................................................42

6.9 Lifts ................................................................................................................................................................................................................42

Annex A (informative) Face masks ......................................................................................................................................................................43

Annex B (informative) Accessibility considerations for the contingency plan design ..................................45

Bibliography .............................................................................................................................................................................................................................47

© ISO 2021 – All rights reserved PROOF/ÉPREUVE v
---------------------- Page: 5 ----------------------
ISO/PAS 5643:2021(E)
Foreword

ISO (the International Organization for Standardization) is a worldwide federation of national standards

bodies (ISO member bodies). The work of preparing International Standards is normally carried out

through ISO technical committees. Each member body interested in a subject for which a technical

committee has been established has the right to be represented on that committee. International

organizations, governmental and non-governmental, in liaison with ISO, also take part in the work.

ISO collaborates closely with the International Electrotechnical Commission (IEC) on all matters of

electrotechnical standardization.

The procedures used to develop this document and those intended for its further maintenance are

described in the ISO/IEC Directives, Part 1. In particular, the different approval criteria needed for the

different types of ISO documents should be noted. This document was drafted in accordance with the

editorial rules of the ISO/IEC Directives, Part 2 (see www .iso .org/ directives).

Attention is drawn to the possibility that some of the elements of this document may be the subject of

patent rights. ISO shall not be held responsible for identifying any or all such patent rights. Details of

any patent rights identified during the development of the document will be in the Introduction and/or

on the ISO list of patent declarations received (see www .iso .org/ patents).

Any trade name used in this document is information given for the convenience of users and does not

constitute an endorsement.

For an explanation of the voluntary nature of standards, the meaning of ISO specific terms and

expressions related to conformity assessment, as well as information about ISO's adherence to the

World Trade Organization (WTO) principles in the Technical Barriers to Trade (TBT), see www .iso .org/

iso/ foreword .html.

This document was prepared by Technical Committee ISO/TC 228, Tourism and related services.

Any feedback or questions on this document should be directed to the user’s national standards body. A

complete listing of these bodies can be found at www .iso .org/ members .html.
vi PROOF/ÉPREUVE © ISO 2021 – All rights reserved
---------------------- Page: 6 ----------------------
ISO/PAS 5643:2021(E)
Introduction

Tourism is one of the fastest growing economic sectors in the world and a key driver of socio-economic

progress. However, since the pandemic of COVID-19 started, caused by the SARS-CoV-2 coronavirus, the

tourism sector has been seriously affected. According to UNWTO (2021), due to COVID-19, the world

witnessed an unprecedented 73 % drop in international tourism recorded in 2020, a loss of 1,1 billon

international tourists and a loss of US$ 1,3 trillion in export revenues from tourism. Furthermore, 100

to 120 million jobs are currently effectively at risk.

With such an important impact on the economy, countries have seen the need to identify and implement

measures that reduce the spread of the pandemic and recover tourism confidence to travel and to

consume tourism services. In this regard, national, regional, public and private protocols with different

approaches and scopes have been developed against COVID-19 worldwide, and it seems relevant

and necessary to harmonize the measures to reduce the risk of contagion of SARS-CoV-2 in a single

protocol, which provides a framework to the countries with the agreed minimum requirements and

recommendations to consider during the time the risk of contagion exists.

This document specifies basic requirements and guidelines to prevent the spread of coronavirus in

the tourism industry and is complementary to the existing national protocols.
...

SLOVENSKI STANDARD
kSIST ISO/PRF PAS 5643:2021
01-junij-2021
Turizem in z njim povezane storitve - Zahteve in smernice za zmanjšanje širjenja
bolezni covid-19 v turistični industriji

Tourism and related services - Requirements and guidelines to reduce the spread of

Covid-19 in the tourism industry
Ta slovenski standard je istoveten z: ISO/PRF PAS 5643
ICS:
03.100.01 Organizacija in vodenje Company organization and
podjetja na splošno management in general
03.200.01 Prosti čas in turizem na Leisure and tourism in
splošno general
kSIST ISO/PRF PAS 5643:2021 en

2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.

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kSIST ISO/PRF PAS 5643:2021
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kSIST ISO/PRF PAS 5643:2021
PUBLICLY ISO/PAS
AVAILABLE 5643
SPECIFICATION
First edition
2021-05
Tourism and related services —
Requirements and guidelines to
reduce the spread of Covid-19 in the
tourism industry
PROOF/ÉPREUVE
Reference number
ISO/PAS 5643:2021(E)
ISO 2021
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kSIST ISO/PRF PAS 5643:2021
ISO/PAS 5643:2021(E)
COPYRIGHT PROTECTED DOCUMENT
© ISO 2021

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Published in Switzerland
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kSIST ISO/PRF PAS 5643:2021
ISO/PAS 5643:2021(E)
Contents Page

Foreword ........................................................................................................................................................................................................................................vi

Introduction ..............................................................................................................................................................................................................................vii

1 Scope ................................................................................................................................................................................................................................. 1

2 Normative references ...................................................................................................................................................................................... 2

3 Terms and definitions ..................................................................................................................................................................................... 2

4 COVID-19 risk management requirements .............................................................................................................................. 3

4.1 General ........................................................................................................................................................................................................... 3

4.1.1 General requirements .................................................................................................................................................. 3

4.1.2 Legal requirements ........................................................................................................................................................ 3

4.2 COVID-19 risk management group........................................................................................................................................ 4

4.3 Contingency plan ................................................................................................................................................................................... 4

4.4 General measures for the tourist organization ........................................................................................................... 5

4.5 Staff ................................................................................................................................................................................................................... 5

4.5.1 General requirements .................................................................................................................................................. 5

4.5.2 Staff areas ............................................................................................................................................................................... 6

4.6 Informative measures ....................................................................................................................................................................... 6

4.7 Cleaning and disinfection requirements ........................................................................................................................... 7

4.8 Heating, ventilating and air conditioning (HVAC) .................................................................................................... 7

5 Specific requirements per tourist subsector .......................................................................................................................... 8

5.1 Accommodation ..................................................................................................................................................................................... 8

5.1.1 General...................................................................................................................................................................................... 8

5.1.2 Reception area and check-in service .............................................................................................................. 9

5.1.3 Bedrooms ............................................................................................................................................................................... 9

5.1.4 Holiday parks and campsites ............................................................................................................................... 9

5.1.5 Hostels ..................................................................................................................................................................................... 9

5.1.6 Hotels ...................................................................... .................................................................................................................. 9

5.1.7 Common areas ................................................................................................................................................................... 9

5.1.8 Cleaning and disinfection requirements for accommodation ...............................................10

5.2 Adventure tourism and ecotourism ...................................................................................................................................11

5.2.1 General...................................................................................................................................................................................11

5.2.2 Before the activity ........................................................................................................................................................11

5.2.3 During the activity .......................................................................................................................................................11

5.2.4 After the activity ............................................................................................................................................................11

5.3 Beaches .......................................................................................................................................................................................................12

5.3.1 General...................................................................................................................................................................................12

5.3.2 Beaches — Safe capacity ........................................................................................................................................12

5.3.3 Access points ....................................................................................................................................................................13

5.3.4 Security, lifesaving and first aid .......................................................................................................................13

5.3.5 Accessibility ......................................................................................................................................................................13

5.3.6 Showers and foot-washers ...................................................................................................................................13

5.3.7 Commercial activities ...............................................................................................................................................13

5.4 Catering services and restaurants .......................................................................................................................................14

5.4.1 General requirements ...............................................................................................................................................14

5.4.2 Kitchen ...................................................................................................................................................................................14

5.4.3 Services .................................................................................................................................................................................15

5.5 Golf services ...........................................................................................................................................................................................17

5.5.1 General requirements ...............................................................................................................................................17

5.5.2 Before play .........................................................................................................................................................................17

5.5.3 During play.........................................................................................................................................................................17

5.5.4 Facilities ...................................................................... ..........................................................................................................18

5.6 Medical and wellness spas .........................................................................................................................................................18

5.6.1 General...................................................................................................................................................................................18

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5.6.2 Waiting areas, consultation areas ..................................................................................................................19

5.6.3 Treatments .........................................................................................................................................................................19

5.7 MICE (meetings, incentives, conferences and events) tourism ................................................................20

5.7.1 General...................................................................................................................................................................................20

5.7.2 Activity planning ...........................................................................................................................................................20

5.7.3 Preparing and holding the activity ................................................................................................................21

5.8 Museums and heritage sites .....................................................................................................................................................23

5.8.1 General...................................................................................................................................................................................23

5.8.2 Welcoming, information and communication .....................................................................................23

5.8.3 Booking and ticket sales .........................................................................................................................................23

5.8.4 Guided visits .....................................................................................................................................................................24

5.8.5 Facility requirements ................................................................................................................................................24

5.9 Natural protected areas (NPAs).............................................................................................................................................24

5.9.1 General...................................................................................................................................................................................24

5.9.2 Capacity control and safety distance in regard to the use of public

facilities and services ................................................................................................................................................25

5.9.3 Welcoming and receiving users .......................................................................................................................25

5.9.4 Booking and ticket sales .........................................................................................................................................25

5.9.5 Visiting NPAs ....................................................................................................................................................................26

5.10 Night leisure ...........................................................................................................................................................................................26

5.10.1 General requirements ...............................................................................................................................................26

5.10.2 Box offices, access and admission ..................................................................................................................26

5.10.3 Bars and drinks-dispensing services...........................................................................................................26

5.10.4 Booking and special celebrations ...................................................................................................................27

5.11 Scuba diving ......... ...................................................................................................................................................................................27

5.11.1 General...................................................................................................................................................................................27

5.11.2 General requirements ...............................................................................................................................................27

5.11.3 Equipment considerations ...................................................................................................................................28

5.11.4 Compressors .....................................................................................................................................................................29

5.11.5 Diving activity ..................................................................................................................................................................29

5.12 Ski areas .....................................................................................................................................................................................................30

5.12.1 General requirements ...............................................................................................................................................30

5.12.2 User access and reception ....................................................................................................................................30

5.12.3 Ski area ..................................................................................................................................................................................30

5.12.4 Rental of equipment and materials ..............................................................................................................30

5.12.5 Ski events and championships ..........................................................................................................................31

5.12.6 Ski school .............................................................................................................................................................................31

5.12.7 Kindergarten or snow garden ...........................................................................................................................31

5.13 Theme and leisure parks .............................................................................................................................................................31

5.13.1 General requirements ...............................................................................................................................................31

5.13.2 User access and reception area ........................................................................................................................32

5.13.3 Performances and shows .......................................................................................................................................32

5.13.4 Rides and entertainment facilities.................................................................................................................32

5.14 Tourist transport ................................................................................................................................................................................33

5.14.1 General...................................................................................................................................................................................33

5.14.2 Reservation or booking ...........................................................................................................................................33

5.14.3 Terminals or offices ....................................................................................................................................................33

5.14.4 Requirements for vehicles ....................................................................................................................................33

5.14.5 Rent-a-car ...........................................................................................................................................................................34

5.15 Tourist guides........................................................................................................................................................................................34

5.15.1 General...................................................................................................................................................................................34

5.15.2 Design of the visit or activities ..........................................................................................................................34

5.15.3 Coordination of the tourist guide with other tourist service providers .......................35

5.15.4 Information and communication ....................................................................................................................35

5.15.5 Guided tours .....................................................................................................................................................................35

5.16 Tourist visits ...........................................................................................................................................................................................35

5.16.1 General...................................................................................................................................................................................35

5.16.2 Design of tourist visits and related activities .......................................................................................36

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5.16.3 Welcome at the site .....................................................................................................................................................36

5.16.4 Visits ........................................................................................................................................................................................36

5.17 Tourist information offices .......................................................................................................................................................37

5.18 Travel agencies .....................................................................................................................................................................................37

5.19 Unique public spaces ......................................................................................................................................................................38

5.20 Yacht harbours and nautical activities ............................................................................................................................38

5.20.1 General...................................................................................................................................................................................38

5.20.2 User service at offices ...............................................................................................................................................38

5.20.3 Operational activities ................................................................................................................................................39

5.20.4 Common areas ................................................................................................................................................................39

5.20.5 Craft moorings ................................................................................................................................................................39

5.20.6 Rental of boats, ships, floating craft and complementary items ..........................................39

5.20.7 Complementary activities .....................................................................................................................................39

5.20.8 Nautical sports schools and nautical activities ...................................................................................39

6 Ancilliary services and facilities to all subsectors .........................................................................................................40

6.1 General ........................................................................................................................................................................................................40

6.2 Common toilet facilities (including portable toilets), dressing rooms and lockers .................40

6.3 Gyms ..............................................................................................................................................................................................................41

6.4 Swimming pools ......... .........................................................................................................................................................................41

6.5 Valet service ......... ...................................................................................................................................................................................42

6.6 Children's play areas, sports activities and other recreational activities ..........................................42

6.7 Entertainment activities ..............................................................................................................................................................42

6.8 Shopping areas .....................................................................................................................................................................................42

6.9 Lifts ................................................................................................................................................................................................................42

Annex A (informative) Face masks ......................................................................................................................................................................43

Annex B (informative) Accessibility considerations for the contingency plan design ..................................45

Bibliography .............................................................................................................................................................................................................................47

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Foreword

ISO (the International Organization for Standardization) is a worldwide federation of national standards

bodies (ISO member bodies). The work of preparing International Standards is normally carried out

through ISO technical committees. Each member body interested in a subject for which a technical

committee has been established has the right to be represented on that committee. International

organizations, governmental and non-governmental, in liaison with ISO, also take part in the work.

ISO collaborates closely with the International Electrotechnical Commission (IEC) on all matters of

electrotechnical standardization.

The procedures used to develop this document and those intended for its further maintenance are

described in the ISO/IEC Directives, Part 1. In particular, the different approval criteria needed for the

different types of ISO documents should be noted. This document was drafted in accordance with the

editorial rules of the ISO/IEC Directives, Part 2 (see www .iso .org/ directives).

Attention is drawn to the possibility that some of the elements of this document may be the subject of

patent rights. ISO shall not be held responsible for identifying any or all such patent rights. Details of

any patent rights identified during the development of the document will be in the Introduction and/or

on the ISO list of patent declarations received (see www .iso .org/ patents).

Any trade name used in this document is information given for the convenience of users and does not

constitute an endorsement.

For an explanation of the voluntary nature of standards, the meaning of ISO specific terms and

expressions related to conformity assessment, as well as information about ISO's adherence to the

World Trade Organization (WTO) principles in the Technical Barriers to Trade (TBT), see www .iso .org/

iso/ foreword .html.

This document was prepared by Technical Committee ISO/TC 228, Tourism and related services.

Any feedback or questions on this document should be directed to the user’s national standards body. A

complete listing of these bodies can be found at www .iso .org/ members .html.
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kSIST ISO/PRF PAS 5643:2021
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Introduction

Tourism is one of the fastest growing economic sectors in the world and a key driver of socio-economic

progress. However, since the pandemic of COVID-19 started, caused by the SARS-CoV-2 coronavirus, the

tourism sector has been seriously affected. According to UNWTO (2021), due to COVID-19, the world

witnessed an unprecedented 73 % drop in international tourism recorded in 2020, a loss of

...

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