ISO 37113:2024
(Main)Sustainable cities and communities — Guidance for managing a public-health emergency response in smart city operating models
Sustainable cities and communities — Guidance for managing a public-health emergency response in smart city operating models
This document provides guidance to community authorities on how to use smart technologies and smart ways of working to improve their ability to anticipate, manage and mitigate public-health emergencies (PHEs), including through transparent, interactive and citizen-centric communications with citizens. It does this by demonstrating how the principles and good practices for smart city operating models recommended in ISO 37106 can deliver improved outcomes in public-health emergency management (PHEM), at every stage of the command-and-control process for emergency management and incident response set out in ISO 22320. This document sets out recommendations for community authorities and provides tools that can be used to assess the maturity of community systems for smart PHEM. This document applies to all types of cities and communities that are willing to apply smart city operating models to respond to PHEs.
Villes et communautés territoriales durables — Recommandations pour la gestion d'une réponse d'urgence en matière de santé publique dans les modèles d'exploitation des villes intelligentes
General Information
Standards Content (Sample)
International
Standard
ISO 37113
First edition
Sustainable cities and
2024-09
communities — Guidance
for managing a public-health
emergency response in smart city
operating models
Villes et communautés territoriales durables —
Recommandations pour la gestion d'une réponse d'urgence en
matière de santé publique dans les modèles d'exploitation des
villes intelligentes
Reference number
© ISO 2024
All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may
be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting on
the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address below
or ISO’s member body in the country of the requester.
ISO copyright office
CP 401 • Ch. de Blandonnet 8
CH-1214 Vernier, Geneva
Phone: +41 22 749 01 11
Email: copyright@iso.org
Website: www.iso.org
Published in Switzerland
ii
Contents Page
Foreword .iv
Introduction .v
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
4 Framework for smart city operating models in response to PHEs . 2
5 Implementing smart city operating models in response to PHEs . 3
5.1 Overview .3
5.2 Strategy management .4
5.2.1 General .4
5.2.2 Leadership and governance . . .5
5.2.3 Collaborative engagement .5
5.2.4 Integrated planning on a whole-chain basis .6
5.2.5 Capacity building and skills management .6
5.2.6 Procurement and supplier management.6
5.3 Citizen-centric service delivery . .7
5.3.1 General .7
5.3.2 Underpinning PHE response with a detailed understanding of citizen needs .7
5.3.3 Empowering citizens through information-sharing, transparency and public
accountability.7
5.3.4 Providing integrated citizen-centric services.8
5.3.5 Identity and privacy management .8
5.4 Integrated management of digital and physical resources .8
5.4.1 General .8
5.4.2 Smart enablement of city infrastructure .9
5.4.3 Integration and sharing of data resources .9
5.4.4 Real-time management of emergency response to PHEs .9
5.4.5 Improved decision-making .10
6 Improving the maturity of smart city operating models in response to PHEs within a
community . . 10
Annex A (informative) Maturity model for smart city operating models in response to PHEs .12
Bibliography .18
iii
Foreword
ISO (the International Organization for Standardization) is a worldwide federation of national standards
bodies (ISO member bodies). The work of preparing International Standards is normally carried out through
ISO technical committees. Each member body interested in a subject for which a technical committee
has been established has the right to be represented on that committee. International organizations,
governmental and non-governmental, in liaison with ISO, also take part in the work. ISO collaborates closely
with the International Electrotechnical Commission (IEC) on all matters of electrotechnical standardization.
The procedures used to develop this document and those intended for its further maintenance are described
in the ISO/IEC Directives, Part 1. In particular, the different approval criteria needed for the different types
of ISO document should be noted. This document was drafted in accordance with the editorial rules of the
ISO/IEC Directives, Part 2 (see www.iso.org/directives).
ISO draws attention to the possibility that the implementation of this document may involve the use of (a)
patent(s). ISO takes no position concerning the evidence, validity or applicability of any claimed patent
rights in respect thereof. As of the date of publication of this document, ISO had not received notice of (a)
patent(s) which may be required to implement this document. However, implementers are cautioned that
this may not represent the latest information, which may be obtained from the patent database available at
www.iso.org/patents. ISO shall not be held responsible for identifying any or all such patent rights.
Any trade name used in this document is information given for the convenience of users and does not
constitute an endorsement.
For an explanation of the voluntary nature of standards, the meaning of ISO specific terms and expressions
related to conformity assessment, as well as information about ISO's adherence to the World Trade
Organization (WTO) principles in the Technical Barriers to Trade (TBT), see www.iso.org/iso/foreword.html.
This document was prepared by Technical Committee ISO/TC 268, Sustainable cities and communities.
Any feedback or questions on this document should be directed to the user’s national standards body. A
complete listing of these bodies can be found at www.iso.org/members.html.
iv
Introduction
Managing public-health emergencies (PHEs) and eliminating their impact on sustainable development
has become a common challenge for all countries in the world. In recent years, various types of PHEs
[e.g. Ebola virus disease (EVD) in West Africa, the Middle East Respiratory Syndrome (MERS), Zika virus
disease, COVID-19 and monkeypox], have caused severe consequences to countries around the world. This
has critically challenged the public-health emergency management (PHEM) systems of many countries,
especially developing countries. Eliminating the impact of sudden public-health events is an important goal
for achieving sustainable development globally.
The rapid development of the internet, Internet of Things (IoT), artificial intelligence (AI), cloud computing
and other information and communication technologies are accelerating change across the economy and
society at large. In smart cities and communities, new network facilities, new data environments, and new
technology applications offer the potential to transform the effectiveness of PHEM. This enables monitoring
and analysis, virus tracing, prevention and control treatment, resource allocation and other aspects of PHEs,
to be managed more quickly. It also allows more efficient and transparent reporting systems, and more
effective medical, social and economic outcomes.
Equally, however, technology can only make a difference when accompanied by innovative ways of working
through smart governance processes, supported by interoperable standards that enable organizations to
collaborate in new ways to deliver integrated action, efficiently, effectively and at scale. This is done through
partnership across the public sector and private sector, and across local, regional, national and international
levels of government.
This document brings together practical recommendations to community authorities on how to plan
and deliver this type of smart response to PHEs, combining innovation in technology with innovation in
governance processes. These recommendations are designed to be flexible, enabling tailored implementation
by the local governments of cities and communities in ways that recognize their unique situation and policy
context.
This document helps leaders of cities and communities to:
— use smart technologies, following the principles of ISO 37106, to manage relevant facilities and resources
for PHEs, enabling dynamic real-time monitoring and management of relevant data;
— support a more effective response to PHEs and promote more effective cooperation among all interested
parties, based on each stage of the command-and-control process for emergency management and
incident response set out in ISO 22320;
— help cities to assess the current level of maturity of a PHE response in smart city operating models;
— improve urban resilience so that the cities or communities can adapt to all risks in PHEs and lead towards
sustainability with the help of smart city operating models.
NOTE This document was informed by research from cities around the world on how smart operating models
supported effective responses to the COVID-19 pandemic, as described in ISO/TR 37112.
The document is structured as follows:
— Clause 1 describes the scope;
— Clause 2 lists normative references;
— Clause 3 sets out the terms and definitions used in the document;
— Clause 4 illustrates the framework for smart city operating models in response to PHEs;
— Clause 5 describes how to implement smart city operating models in response to PHEs;
— Clause 6 describes the way to improve the maturity of smart city operating models in response to PHEs
within a community;
v
— Annex A describes the maturity model for smart city operating models in response to PHEs.
vi
International Standard ISO 37113:2024(en)
Sustainable cities and communities — Guidance for
managing a public-health emergency response in smart city
operating models
1 Scope
This document provides guidance to community authorities on how to use smart technologies and smart
ways of working to improve their ability to anticipate, manage and mitigate public-health emergencies
(PHEs), including through transparent, interactive and citizen-centric communications with citizens. It does
this by demonstrating how the principles and good practices for smart city operating models recommended
in ISO 37106 can deliver improved outcomes in public-health emergency management (PHEM), at every
stage of the command-and-control process for emergency management and incident response set out in
ISO 22320.
This document sets out recommendations for community authorities and provides tools that can be used to
assess the maturity of community systems for smart PHEM.
This document applies to all types of cities and communities that are willing to apply smart city operating
models to respond to PHEs.
2 Normative references
The following documents are referred to in the text in such a way that some or all of their content constitutes
requirements of this document. For dated references, only the edition cited applies. For undated
...
Questions, Comments and Discussion
Ask us and Technical Secretary will try to provide an answer. You can facilitate discussion about the standard in here.