ISO/TR 16497-1:2024

Sustainable mobility and transportation - Sustainable mobility services - Part 1: Use cases

This document compiles use cases for the implementation of sustainable mobility services. The collected data will be analysed to identify issues for international standardization. This document focuses on use cases that aim to implement sustainable transport services. The use cases considered are at the city scale or metropolitan scale, aligned with the scope of smart cities and communities. The use cases encompass land transport, water transport, and air transport for both passengers and freight. Ideas related to connection and integration, including demand-side, supply-side, and policy framework aspects, are included.

Mobilité et transports durables — Services de mobilité durable — Partie 1: Cas d'utilisation

General Information

• Status: Published
• Publication Date: 14-Jan-2024
• ICS: 03.220.01 - Transport in general
• ICS: 13.020.20 - Environmental economics. Sustainability
• Technical Committee: ISO/TC 268/SC 2 - Sustainable cities and communities - Sustainable mobility and transportation
• Drafting Committee: ISO/TC 268/SC 2 - Sustainable cities and communities - Sustainable mobility and transportation
• Current Stage: 6060 - International Standard published
• Start Date: 15-Jan-2024
• Completion Date: 15-Jan-2024

Overview

ISO/TR 16497-1:2024 is a Technical Report from ISO/TC 268 that compiles real-world use cases for sustainable mobility services at city and metropolitan scales. Focused on land, water and air transport for passengers and freight, the report gathers Mobility as a Service (MaaS) / Mobility on Demand (MoD) case studies (Annex A) - primarily from Japan, China and India - to inform future international standardization work. It is the first part of the ISO 16497 series and prepares data and gap analyses for follow-up guidance.

Key Topics

• Use case collection and analysis: Systematic compilation of city-scale and metropolitan mobility projects to identify common challenges and standardization needs.
• Policy making and planning: Framework for organizing policy objectives across five perspectives - environment, society, economy, well‑being and resilience.
• Evaluation methods: Integration of quantitative (KPIs) and qualitative outcome indicators to measure policy contributions and service performance.
• Alignment with SDGs: Mapping mobility service outcomes to Sustainable Development Goal targets (examples include SDG 3.6, 7.2, 7.3, 8.9, 9.1, 11.2, 11.7).
• Travel modes and multimodality: Classification of travel needs, intermodal connections, and combinations of mobility services to support multimodal connectivity and coordination.
• Operational organization: Roles, relationships and financing considerations for stakeholders involved in delivering sustainable mobility services.
• Subjects for standardization: Identifies discussion points and gaps to guide future ISO standards development (policy goals, KPIs, intermodal interfaces, operational models).

Applications

ISO/TR 16497-1 is practical for:

• City planners and transport authorities designing sustainable transport strategies and MaaS pilots.
• MaaS operators and mobility service providers assessing service integration, KPIs and multimodal coordination.
• Policy makers and regulators seeking frameworks to evaluate environmental, social and economic impacts.
• Researchers and consultants conducting gap analysis or comparative studies of smart city mobility initiatives.
• Standards developers using real-world use cases to prioritize technical requirements for interoperability, data exchange and performance measurement.

Related standards

• ISO/TR 16497-2 (planned) - follow-up analysis and technical guidance.
• ISO/TC 268 outputs on sustainable cities and communities and other ISO standards addressing transport, smart cities and performance indicators.

Keywords: sustainable mobility, sustainable transportation, Mobility as a Service (MaaS), smart cities, multimodal connectivity, KPIs, SDGs, use cases, ISO/TR 16497-1.

Standards Content (Sample)

Technical
Report
ISO/TR 16497-1
First edition
Sustainable mobility and
2024-01
transportation — Sustainable
mobility services —
Part 1:
Use cases
Mobilité et transports durables — Services de mobilité durable —
Partie 1: Cas d'utilisation
Reference number
© ISO 2024
All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may
be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting on
the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address below
or ISO’s member body in the country of the requester.
ISO copyright office
CP 401 • Ch. de Blandonnet 8
CH-1214 Vernier, Geneva
Phone: [phone]
Email: [e-mail]
Website: www.iso.org
Published in Switzerland
ii
Contents Page
Foreword .iv
Introduction .v
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
4 Use case collection . 1
5 Use case analysis . 1
6 Subjects for standardization . 1
6.1 General .1
6.2 Policy making and planning .2
6.2.1 General .2
6.2.2 Policy goals and objectives .2
6.2.3 Environment .2
6.2.4 Society .2
6.2.5 Economy .2
6.2.6 Well-being .2
6.2.7 Resilience .2
6.3 Evaluation of each policy goal .2
6.3.1 General .2
6.3.2 Quantitative evaluation .2
6.3.3 Qualitative evaluation .3
6.3.4 Responding to the SDGs (contribution to solving social issues) .3
6.4 Travel modes .3
6.4.1 General .3
6.4.2 Target travel needs corresponding to policy goals .3
6.4.3 Combination of travel modes (inter-modal transport) .4
6.4.4 Mobility service combinations .4
6.5 Multimodal connectivity and coordination .4
6.5.1 General .4
6.5.2 Situations of connection and coordination .4
6.5.3 Objective .4
6.5.4 Methods and technology .4
6.6 Operational organization structure .5
6.6.1 General .5
6.6.2 Participants’ roles and relationships .5
6.6.3 Finance .5
Annex A (informative) Use case examples . 6
Bibliography .26

iii
Foreword
ISO (the International Organization for Standardization) is a worldwide federation of national standards
bodies (ISO member bodies). The work of preparing International Standards is normally carried out through
ISO technical committees. Each member body interested in a subject for which a technical committee
has been established has the right to be represented on that committee. International organizations,
governmental and non-governmental, in liaison with ISO, also take part in the work. ISO collaborates closely
with the International Electrotechnical Commission (IEC) on all matters of electrotechnical standardization.
The procedures used to develop this document and those intended for its further maintenance are described
in the ISO/IEC Directives, Part 1. In particular, the different approval criteria needed for the different types
of ISO document should be noted. This document was drafted in accordance with the editorial rules of the
ISO/IEC Directives, Part 2 (see www.iso.org/directives).
ISO draws attention to the possibility that the implementation of this document may involve the use of (a)
patent(s). ISO takes no position concerning the evidence, validity or applicability of any claimed patent
rights in respect thereof. As of the date of publication of this document, ISO had not received notice of (a)
patent(s) which may be required to implement this document. However, implementers are cautioned that
this may not represent the latest information, which may be obtained from the patent database available at
www.iso.org/patents. ISO shall not be held responsible for identifying any or all such patent rights.
Any trade name used in this document is information given for the convenience of users and does not
constitute an endorsement.
For an explanation of the voluntary nature of standards, the meaning of ISO specific terms and expressions
related to conformity assessment, as well as information about ISO's adherence to the World Trade
Organization (WTO) principles in the Technical Barriers to Trade (TBT), see www.iso.org/iso/foreword.html.
This document was prepared by Technical Committee ISO/TC 268, Sustainable cities and communities,
Subcommittee SC2, Sustainable cities and communities - Sustainable mobility and transportation.
A list of all parts in the ISO 16497 series can be found on the ISO website.
Any feedback or questions on this document should be directed to the user’s national standards body. A
complete listing of these bodies can be found at www.iso.org/members.html.

iv
Introduction
This document is intended to clarify items for standardization based on gap analysis of collected use cases
of Mobility as a Service (MaaS) or sometimes called as Mobility on Demand (MoD) (only in the US), and
related projects.
The objective of this document is to gather use cases for the implementation of sustainable mobility services
and facilitate international sharing of experiences and knowledge. The collected data will be analyzed to
identify issues for international standardization.
The ISO 16497 series consists of two parts (other parts are planned):
— ISO TR 16497-1 (this document): for case collection and preparation for the further analyses.
1)
— ISO TR 16497-2 .
1) Under development. Stage at time of publication: ISO/PWI TR 16497-2.

v
Technical Report ISO/TR 16497-1:2024(en)
Sustainable mobility and transportation — Sustainable
mobility services —
Part 1:
Use cases
1 Scope
This document compiles use cases for the implementation of sustainable mobility services. The collected
data will be analysed to identify issues for international standardization.
This document focuses on use cases that aim to implement sustainable transport services. The use cases
considered are at the city scale or metropolitan scale, aligned with the scope of smart cities and communities.
The use cases encompass land transport, water transport, and air transport for both passengers and freight.
Ideas related to connection and integration, including demand-side, supply-side, and policy framework
aspects, are included.
2 Normative references
There are no normative references in this document.
3 Terms and definitions
No terms and definitions are listed in this document.
ISO and IEC maintain terminology databases for use in standardization at the following addresses:
— ISO Online browsing platform: available at https:// www .iso .org/ obp
— IEC Electropedia: available at https:// www .electropedia .org/
4 Use case collection
Multiple use cases have been collected from Japan, China, and India. All cases can be found in Annex A.
5 Use case analysis
The use cases are analysed based on policy making and planning, travel mode characteristics, multimodal
connectivity and coordination, and operational organization structure.
6 Subjects for standardization
6.1 General
By analysing the gathered use cases, discussion points for conducting gap analysis towards standardization
have been organized. These points take into account policy goal setting, targeted travel modes, intermodal
connections and coordination, as well as operational organizational structures.

6.2 Policy making and planning
6.2.1 General
Discussion points for policy goal s
...