ISO/TS 9002:2016

Quality management systems — Guidelines for the application of ISO 9001:2015

ISO/TS 9002:2016 provides guidance on the intent of the requirements in ISO 9001:2015, with examples of possible steps an organization can take to meet the requirements. It does not add to, subtract from, or in any way modify those requirements. ISO/TS 9002:2016 does not prescribe mandatory approaches to implementation, or provide any preferred method of interpretation.

Systèmes de management de la qualité — Lignes directrices pour l'application de l'ISO 9001:2015

ISO/TS 9002:2016 fournit des lignes directrices concernant l'intention des exigences de l'ISO 9001:2015, avec des exemples d'étapes éventuelles pouvant être entreprises par un organisme pour satisfaire aux exigences. Il ne complète pas, n'ampute pas et ne modifie pas de quelque manière que ce soit ces exigences. ISO/TS 9002:2016 ne spécifié pas d'approches obligatoires pour la mise en ?uvre et ne recommande aucune méthode d'interprétation particulière.

Sistemi vodenja kakovosti - Smernice za uporabo standarda ISO 9001:2015

Ta dokument podaja smernice glede namena zahtev standarda ISO 9001:2015, vključno s primeri možnih korakov, s katerimi lahko organizacija izpolni zahteve. Standard zahtevam nič ne dodaja ali jim odvzema ter jih ne spreminja na noben način.
Ta dokument ne predpisuje zahtevanih pristopov za uvajanje in ne podaja prednostnih načinov interpretacije.

General Information

• Status: Published
• Publication Date: 30-Oct-2016
• ICS: 03.100.70 - Management systems
• ICS: 03.120.10 - Quality management and quality assurance
• Technical Committee: ISO/TC 176/SC 2 - Quality systems
• Drafting Committee: ISO/TC 176/SC 2 - Quality systems
• Current Stage: 9093 - International Standard confirmed
• Completion Date: 29-Sep-2023
• Ref Project: SIST-TS ISO/TS 9002:2016 - Quality management systems - Guidelines for the application of ISO 9001:2015

Relations

• Consolidated By: ISO 16014-5:2019 - Plastics — Determination of average molecular weight and molecular weight distribution of polymers using size-exclusion chromatography — Part 5: Light-scattering method
• Effective Date: 06-Jun-2022

Standards Content (Sample)

SLOVENSKI STANDARD
SIST-TS ISO/TS 9002:2016
01-december-2016
Sistemi vodenja kakovosti - Smernice za uporabo standarda ISO 9001:2015
Quality management systems - Guidelines for the application of ISO 9001:2015
Systèmes de management de la qualité -- Lignes directrices pour l'application de l'ISO
9001:2015
Ta slovenski standard je istoveten z: ISO/TS 9002:2016
ICS:
03.100.70 Sistemi vodenja Management systems
03.120.10 Vodenje in zagotavljanje Quality management and
kakovosti quality assurance
SIST-TS ISO/TS 9002:2016 en
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.

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SIST-TS ISO/TS 9002:2016

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SIST-TS ISO/TS 9002:2016
TECHNICAL ISO/TS
SPECIFICATION 9002
First edition
2016-11-01
Quality management systems —
Guidelines for the application of ISO
9001:2015
Systèmes de management de la qualité — Lignes directrices pour
l’application de l’ISO 9001:2015
Reference number
ISO/TS 9002:2016(E)
©
ISO 2016

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SIST-TS ISO/TS 9002:2016
ISO/TS 9002:2016(E)

COPYRIGHT PROTECTED DOCUMENT
© ISO 2016, Published in Switzerland
All rights reserved. Unless otherwise specified, no part of this publication may be reproduced or utilized otherwise in any form
or by any means, electronic or mechanical, including photocopying, or posting on the internet or an intranet, without prior
written permission. Permission can be requested from either ISO at the address below or ISO’s member body in the country of
the requester.
ISO copyright office
Ch. de Blandonnet 8 • CP 401
CH-1214 Vernier, Geneva, Switzerland
Tel. [phone]
Fax [phone]
[e-mail]
www.iso.org
ii © ISO 2016 – All rights reserved

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SIST-TS ISO/TS 9002:2016
ISO/TS 9002:2016(E)

Contents Page
Foreword .v
Introduction .vi
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
4 Context of the organization . 1
4.1 Understanding the organization and its context . 1
4.2 Understanding the needs and expectations of interested parties . 2
4.3 Determining the scope of the quality management system . 4
4.4 Quality management system and its processes . 5
5 Leadership . 7
5.1 Leadership and commitment . 7
5.1.1 General. 7
5.1.2 Customer focus . 8
5.2 Policy . 8
5.2.1 Establishing the quality policy .
...

TECHNICAL ISO/TS
SPECIFICATION 9002
First edition
2016-11-01
Quality management systems —
Guidelines for the application of ISO
9001:2015
Systèmes de management de la qualité — Lignes directrices pour
l’application de l’ISO 9001:2015
Reference number
ISO/TS 9002:2016(E)
©
ISO 2016

---------------------- Page: 1 ----------------------
ISO/TS 9002:2016(E)

COPYRIGHT PROTECTED DOCUMENT
© ISO 2016, Published in Switzerland
All rights reserved. Unless otherwise specified, no part of this publication may be reproduced or utilized otherwise in any form
or by any means, electronic or mechanical, including photocopying, or posting on the internet or an intranet, without prior
written permission. Permission can be requested from either ISO at the address below or ISO’s member body in the country of
the requester.
ISO copyright office
Ch. de Blandonnet 8 • CP 401
CH-1214 Vernier, Geneva, Switzerland
Tel. [phone]
Fax [phone]
[e-mail]
www.iso.org
ii © ISO 2016 – All rights reserved

---------------------- Page: 2 ----------------------
ISO/TS 9002:2016(E)

Contents Page
Foreword .v
Introduction .vi
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
4 Context of the organization . 1
4.1 Understanding the organization and its context . 1
4.2 Understanding the needs and expectations of interested parties . 2
4.3 Determining the scope of the quality management system . 4
4.4 Quality management system and its processes . 5
5 Leadership . 7
5.1 Leadership and commitment . 7
5.1.1 General. 7
5.1.2 Customer focus . 8
5.2 Policy . 8
5.2.1 Establishing the quality policy . 8
5.2.2 Communicating the quality policy . 9
5.3 Organizational roles, responsibilities and authorities. 9
6 Planning .10
6.1 Actions to address risks and opportunities .10
6.2 Quality objectives and planning to achieve them .
...

SPÉCIFICATION ISO/TS
TECHNIQUE 9002
Première édition
2016-11-01
Systèmes de management de la
qualité — Lignes directrices pour
l’application de l’ISO 9001:2015
Quality management systems — Guidelines for the application of ISO
9001:2015
Numéro de référence
ISO/TS 9002:2016(F)
©
ISO 2016

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ISO/TS 9002:2016(F)

DOCUMENT PROTÉGÉ PAR COPYRIGHT
© ISO 2016, Publié en Suisse
Droits de reproduction réservés. Sauf indication contraire, aucune partie de cette publication ne peut être reproduite ni utilisée
sous quelque forme que ce soit et par aucun procédé, électronique ou mécanique, y compris la photocopie, l’affichage sur
l’internet ou sur un Intranet, sans autorisation écrite préalable. Les demandes d’autorisation peuvent être adressées à l’ISO à
l’adresse ci-après ou au comité membre de l’ISO dans le pays du demandeur.
ISO copyright office
Ch. de Blandonnet 8 • CP 401
CH-1214 Vernier, Geneva, Switzerland
Tel. [phone]
Fax [phone]
[e-mail]
www.iso.org
ii © ISO 2016 – Tous droits réservés

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ISO/TS 9002:2016(F)

Sommaire Page
Avant-propos .v
Introduction .vi
1 Domaine d’application . 1
2 Références normatives . 1
3 Termes et définitions . 1
4 Contexte de l’organisme . 1
4.1 Compréhension de l’organisme et de son contexte . 1
4.2 Compréhension des besoins et des attentes des parties intéressées . 2
4.3 Détermination du domaine d’application du système de management de la qualité . 4
4.4 Système de management de la qualité et ses processus . 5
5 Leadership . 7
5.1 Leadership et engagement. 7
5.1.1 Généralités . 7
5.1.2 Orientation client . 8
5.2 Politique . 9
5.2.1 Établissement de la politique qualité . 9
5.2.2 Communication de la politique qualité . 9
5.3 Rôles, responsabilités et autorités au sein de l’organisme .10
6 Planification .11
6.1 Actions à mettre en œuvre face aux risques et opportunités .11
6.2 Objectifs qualité et planification des actions pour les atteindre .12
6.3 Planification des modification
...

ESPECIFICACIÓN ISO/TS
TÉCNICA 9002
Primera edición
Traducción oficial
2016-11
Official translation
Traduction officielle
Sistemas de gestión de la calidad —
Directrices para la aplicación de la
Norma ISO 9001:2015
Quality management systems — Guidelines for the application of ISO
9001:2015
Systèmes de management de la qualité — Lignes directrices pour
l’application de l’ISO 9001:2015
Publicado por la Secretaría Central de ISO en Ginebra, Suiza, como
traducción oficial en español avalada por el Grupo de Trabajo Spanish
Translation Task Force (STTF), que ha certificado la conformidad en
relación con las versiones inglesa y francesa.
Número de referencia
ISO/TS 9002:2016 (traducción oficial)
©
ISO 2016

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ISO/TS 9002:2016 (traducción oficial)

DOCUMENTO PROTEGIDO POR COPYRIGHT
© ISO 2016, Publicado en Suiza
Reservados los derechos de reproducción. Salvo prescripción diferente, no podrá reproducirse ni utilizarse ninguna parte de
esta publicación bajo ninguna forma y por ningún medio, electrónico o mecánico, incluidos el fotocopiado, o la publicación en
Internet o una Intranet, sin la autorización previa por escrito. La autorización puede solicitarse a ISO en la siguiente dirección o
al organismo miembro de ISO en el país solicitante.
ISO copyright office
Ch. de Blandonnet 8 • CP 401
CH-1214 Vernier, Geneva, Switzerland
Tel. [phone]
Fax [phone]
[e-mail]
www.iso.org
Traducción oficial/Official translation/Traduction officielle
ii © ISO 2016 – Todos los derechos reservados

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ISO/TS 9002:2016 (traducción oficial)

Índice Página
Prólogo .v
Introducción .vii
1 Objeto y campo de aplicación. 1
2 Referencias normativas . 1
3 Términos y definiciones . 1
4 Contexto de la organización . 1
4.1 Comprensión de la organización y de su contexto . 1
4.2 Comprensión de las necesidades y expectativas de las partes interesadas . 2
4.3 Determinación del alcance del sistema de gestión de la calidad . 4
4.4 Sistema de gestión de la calidad y sus procesos . 5
5 Liderazgo . 7
5.1 Liderazgo y compromiso . 7
5.1.1 Generalidades . 7
5.1.2 Enfoque al cliente . 8
5.2 Política . 9
5.2.1 Establecimiento de la política de la calidad . 9
5.2.2 Comunicación de la política de la calidad . 9
5.3 Roles, responsabilidades y autoridades en la organización .
...

S L O V E N S K A SIST-TS ISO/TS 9002

T E H N I Č N A
december 2016
S P E C I F I K A C I J A









Sistemi vodenja kakovosti – Smernice za uporabo standarda ISO 9001:2015

Quality management systems – Guidelines for the application of ISO 9001:2015

Systèmes de management de la qualité – Lignes directrices pour l'application de
l'ISO 9001:2015



























Referenčna oznaka
ICS 03.100.70; 03.120.10 SIST-TS ISO/TS 9002:2016 (sl)

Nadaljevanje na straneh od 2 do 82

© 2023-09. Slovenski inštitut za standardizacijo. Razmnoževanje ali kopiranje celote ali delov tega dokumenta ni dovoljeno.

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SIST-TS ISO/TS 9002 : 2016

NACIONALNI UVOD

Tehnična specifikacija SIST-TS ISO/TS 9002 (sl, en), Sistemi vodenja kakovosti – Smernice za uporabo
standarda ISO 9001:2015, 2016, ima status slovenske tehnične specifikacije in je istovetna mednarodni
tehnični specifikaciji ISO/TS 9002, Quality management systems – Guidelines for the application of ISO
9001:2015, 2016.

NACIONALNI PREDGOVOR

Mednarodno tehnično specifikacijo ISO/TS 9002:2016 je pripravil tehnični odbor ISO/TC 176 Vodenje
in zagotavljanje kakovosti, pododbor SC 2 Sistemi kakovosti. Slovenska tehnična specifikacija SIST-TS
ISO/TS 9002:2016 je prevod angleškega besedila mednarodne tehnične specifikacije ISO/TS
9002:2016. V primeru spora glede besedila slovenskega prevoda v tej tehnični specifikaciji je odločilna
izvirna mednarodna tehnična specifikacija v angleškem jeziku. Slovensko-angleško izdajo tehnične
specifikacije je pripravil tehnični odbor SIST/TC VZK Vodenje in zagotavljanje kakovosti.

Odločitev za izdajo te tehnične specifikacije je 14. novembra 2016 sprejel SIST/TC VZK Vodenje in
zagotavljanje kakovosti.

ZVEZA S STANDARDI

S privzemom te tehnične specifikacije veljajo za omejeni namen referenčnih standardov vsi standardi,
navedeni v izvirniku, razen standardov, ki so že sprejeti v nacionalno standardizacijo:

SIST EN ISO 9000:2015 (sl, en) Sistemi vodenja kakovosti – Osnove in slovar (ISO 9000:2015)

SIST EN ISO 9001:2015 (sl, en) Sistemi vodenja kakovosti – Zahteve (ISO 9001:2015)

OSNOVA ZA IZDAJO STANDARDA

– privzem tehnične specifikacije ISO/TS 9002:2016

OPOMBE

– Nacionalni uvod in nacionalni predgovor nista sestavni del tehnične specifikacije.

– Povsod, kjer se v besedilu standarda uporablja izraz “mednarodna tehnična specifikacija”, v SIST-
TS ISO/TS 9002:2016 to pomeni “slovenska tehnična specifikacija”.




2

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SIST-TS ISO/TS 9002 : 2016

VSEBINA Stran
Contents Page
Predgovor . 6 Foreword .6

Uvod . 7 Introduction .7
1 Področje uporabe . 9 1 Scope .9
2 Zveze s standardi . 9 2 Normative references .9
3 Izrazi in definicije . 9 3 Terms and definitions .9
4 Kontekst organizacije . 9 4 Context of the organization .9
4.1 Razumevanje organizacije in njenega 4.1 Understanding the organization and its
konteksta . 9 context .9
4.2 Razumevanje potreb in pričakovanj 4.2 Understanding the needs and
zainteresiranih strani . 11 expectations of interested parties . 11
4.3 Opredeljevanje področja uporabe sistema 4.3 Determining the scope of the quality
vodenja kakovosti . 13 management system . 13
4.4 Sistem vodenja kakovosti in njegovi 4.4 Quality management system and its
procesi . 14 processes . 14
5 Voditeljstvo . 18 5 Leadership . 18
5.1 Voditeljstvo in zavezanost . 18 5.1 Leadership and commitment . 18
5.1.1 Splošno . 18 5.1.1 General . 18
5.1.2 Osredotočenost na odjemalca . 20 5.1.2 Customer focus . 20
5.2 Politika . 21 5.2 Policy . 21
5.2.1 V
...

SLOVENSKI STANDARD
oSIST-TS ISO/DTS 9002:2016
01-februar-2016
Sistemi vodenja kakovosti - Smernice za uporabo standarda ISO 9001:2015
Quality management systems - Guidelines for the application of ISO 9001:2015
Systèmes de management de la qualité -- Lignes directrices pour l'application de l'ISO
9001:2015
Ta slovenski standard je istoveten z: ISO/DTS 9002
ICS:
03.120.10 Vodenje in zagotavljanje Quality management and
kakovosti quality assurance
oSIST-TS ISO/DTS 9002:2016 en
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.

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oSIST-TS ISO/DTS 9002:2016

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oSIST-TS ISO/DTS 9002:2016
ISO/TC 176/SC 2
Date: 2015-08-01
ISO/DTS 9002
ISO/TC 176/SC 2/WG 24
Secretariat: BSI


Quality management systems — Guidelines for the application of
ISO 9001:2015
Systèmes de management de la qualité — Lignes directrices pour l'application de l'ISO 9001

Warning
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oSIST-TS ISO/DTS 9002:2016




Contents
Foreword . 5
Introduction. 6
Quality management systems — Guidelines for the application of ISO 9001 . 7
1  Scope . 7
2  Normative references . 7
3  Terms and definitions . 7
4  Context of the organization . 7
4.1  Understanding the organization and its context . 7
4.2  Understanding the needs and expectations of interested parties . 8
4.3  Determining the scope of the quality management system . 10
4.4  Quality management system and its processes . 11
5  Leadership . 13
5.1  Leadership and commitment . 13
5.1.1  General . 13
5.1.2  Customer focus .
...