ISO/IEC TR 18057:2004
(Main)Information technology — Telecommunications and information exchange between systems — Using ECMA-323 (CSTA XML) in a Voice Browser Environment
Information technology — Telecommunications and information exchange between systems — Using ECMA-323 (CSTA XML) in a Voice Browser Environment
ISO/IEC TR 18057:2003 illustrates how ECMA-323 can be used in a Voice Browser environment. These concepts illustrated in this TR can be applied to any Voice Browser environment that provides an XML-based read/write messaging interface (i.e. CSTA Service Boundary) that supports asynchronous events from a CSTA conformant communication platform. SALT enabled browsers that implement a ECMA-323 interface for call control using the SALT smex mechanism is an example of a browser with this capability.
Technologies de l'information — Télécommunications et échange d'information entre systèmes — Utilisation de l'ECMA-323 (CSTA XML) dans un environnement de navigateur de voix
General Information
Standards Content (Sample)
TECHNICAL ISO/IEC
REPORT TR
First edition
2004-02-15
Information technology —
Telecommunications and information
exchange between systems — Using
ECMA-323 (CSTA XML) in a Voice
Browser Environment
Technologies de l'information — Télécommunications et échange
d'information entre systèmes — Utilisation de l'ECMA-323 (CSTA XML)
dans un environnement de navigateur de voix
Reference number
©
ISO/IEC 2004
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ii © ISO/IEC 2004 – All rights reserved
Contents Page
Foreword. v
Introduction . vi
1 Scope. 1
2 Normative references. 1
3 Brief Overview of ECMA-323. 2
4 Fundamental Concepts. 2
4.1 CSTA Connection. 2
4.2 CSTA Connection State Model . 2
4.3 Connection State Transitions for CSTA Calls. 3
4.3.1 Incoming Call. 3
4.3.2 Outgoing Call. 3
5 CSTA Profiles. 4
5.1 Level 1a Voice Browser Profile. 4
5.1.1 Services. 4
5.1.2 Events. 5
5.2 Level 1b Voice Browser Profile . 5
5.2.1 Services. 5
5.2.2 Events. 5
5.3 Level 2 Voice Browser Profile. 6
5.3.1 Services. 6
5.3.2 Events. 6
5.4 Basic Telephony Profile. 7
5.4.1 Services. 7
5.4.2 Events. 7
5.5 Other Features. 7
6 ECMA-323 Illustrative Examples . 8
6.1 Discovering the Capabilities of a Telephony Platform. 8
6.2 Starting a Monitor (i.e. listening for incoming calls) . 8
6.2.1 Monitor Start – Service Request example . 8
6.2.2 Monitor Start – Service Response example . 9
6.3 Notification of an Inbound Call. 9
6.3.1 Delivered Event example. 9
6.4 Answering an Inbound Call. 10
6.4.1 Answer Call – Service Request example. 10
6.4.2 Answer Call – Service Response example. 11
6.5 Notification of a Connected Call. 11
6.5.1 Established Event example. 11
6.6 Clearing a Connection. 12
6.6.1 Clear Connection– Service Request example. 12
6.6.2 Clear Connection – Service Response example. 12
6.7 Notification of a Cleared Connection. 12
6.7.1 Connection Cleared Event example. 12
6.8 Initiating an Outbound Call . 13
6.8.1 Make Call – Service Request example (refer to Profile). 13
6.8.2 Make Call – Service Response example. 13
6.9 Outbound Call Event Sequence . 14
6.9.1 Originated Event Example. 14
6.9.2 Network Reached Event. 14
6.9.3 Delivered Event. 15
© ISO/IEC 2004 – All rights reserved iii
6.9.4 Established Event.16
6.10 Single Step Transfer.17
6.10.1 Single Step Transfer – Service Request example.17
6.10.2 Single Step Transfer – Service Response example.17
6.11 Notification of a Transferred Connection .17
6.11.1 Transferred Event example.17
6.12 Deflect.18
6.12.1 Deflect – Service Request example.18
6.12.2 Deflect – Service Response example.19
6.13 Notification of a Diverted Connection.19
6.13.1 Diverted Event example.19
6.14 Single Step Conference.20
6.14.1 Single Step Conference – Service Request example .20
6.14.2 Single Step Conference – Service Response example .20
6.15 Notification of an Party Added to a call .21
6.15.1 Conferenced Event example .21
6.16 Failure Response example.22
7 SALT/CSTA XML Programming Example .22
8 CCXML/CSTA XML Programming Example.26
9 CSTA Call Control Features .28
9.1 Services.29
9.2 Events.30
iv © ISO/IEC 2004 – All rights reserved
Foreword
ISO (the International Organization for Standardization) and IEC (the International Electrotechnical
Commission) form the specialized system for worldwide standardization. National bodies that are members of
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technology, ISO and IEC have established a joint technical committee, ISO/IEC JTC 1.
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The main task of the joint technical committee is to prepare International Standards. Draft International
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an International Standard requires approval by at least 75 % of the national bodies casting a vote.
In exceptional circumstances, the joint technical committee may propose the publication of a Technical Report
of one of the following types:
— type 1, when the required support cannot be obtained for the publication of an International Standard,
despite repeated efforts;
— type 2, when the subject is still under technical development or where for any other reason there is the
future but not immediate possibility of an agreement on an International Standard;
— type 3, when the joint technical committee has collected data of a different kind from that which is
normally published as an International Standard (“state of the art”, for example).
Technical Reports of types 1 and 2 are subject to review within three years of publication, to decide whether
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be reviewed until the data they provide are considered to be no longer valid or useful.
Attention is drawn to the pos
...
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