ISO/IEC TR 18053:2000
(Main)Information technology — Telecommunications and information exchange between systems — Glossary of definitions and terminology for Computer Supported Telecommunications Applications (CSTA) Phase III
Information technology — Telecommunications and information exchange between systems — Glossary of definitions and terminology for Computer Supported Telecommunications Applications (CSTA) Phase III
This Technical Report contains definitions of technical terms and acronyms used throughout the suite of publications comprising CSTA Phase III.
Technologies de l'information — Télécommunications et échange d'information entre systèmes — Glossaire de definition et terminologie pour applications en télécommunications supportées par ordinateur (CSTA) en phase III
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TECHNICAL ISO/IEC
REPORT TR
First edition
2000-07-15
Information technology —
Telecommunications and information
exchange between systems — Glossary of
definitions and terminology for Computer
Supported Telecommunications
Applications (CSTA) Phase III
Technologies de l'information — Télécommunications et échange
d'information entre systèmes — Glossaire de définition et terminologie pour
applications en télécommunications supportées par ordinateur (CSTA) en
phase III
Reference number
©
ISO/IEC 2000
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© ISO/IEC 2000
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ii © ISO/IEC 2000 – All rights reserved
Contents
Foreword x
Introduction xi
1 Scope 1
2 Normative references 1
3 Definitions and Acronyms 1
3.1 Account Code 1
3.2 ACD 1
3.3 ACD Group 1
3.4 ACD Group Device 1
3.5 Acknowledgement 1
3.6 Acknowledgement Model 1
3.7 ACSE 1
3.8 Active Call 1
3.9 Active Participation 1
3.10 Addressibility 1
3.11 Addressable Appearance 1
3.12 Addressable Device 2
3.13 Agent 2
3.14 Agent Group Association 2
3.15 Agent Identifier 2
3.16 Agent Logging State 2
3.17 Agent Password 2
3.18 Agent State 2
3.19 Agent State Model 2
3.20 Alerting 2
3.21 Alerting Call 2
3.22 Alerting Connection State 2
3.23 Allocation Condition 2
3.24 Analogue 2
3.25 Analogue Line 2
3.26 ANI 2
3.27 API 2
3.28 Appearance 2
3.29 Appearance Type 3
3.30 Application Association 3
3.31 Application Context 3
3.32 Application Domain 3
3.33 Application Entity 3
3.34 Application Entity Type 3
3.35 Application Service Element 3
3.36 Application Working Domain 3
3.37 ASE 3
3.38 ASN 3
3.39 Association Control Service Element 3
3.40 Asynchronous 3
3.41 ATM 3
3.42 Atomic Acknowledgement Model 3
3.43 Auditory Apparatus 3
3.44 Auditory Apparatus Identifier 3
3.45 Auditory Apparatus Type 4
3.46 Authorisation Code 4
3.47 Auto-Answer 4
3.48 Auto Work Mode 4
© ISO/IEC 2000 – All rights reserved iii
3.49 Automatic Call Distributor4
3.50 Automatic Number Identification 4
3.51 B Channel 4
3.52 Bandwidth 4
3.53 Bearer Mode 4
3.54 Bearer Services 4
3.55 Bit Rate 4
3.56 BRI 4
3.57 Bridging 4
3.58 BRI-ISDN 4
3.59 Button 5
3.60 Button Associated Number 5
3.61 Button Association 5
3.62 Button Function 5
3.63 Button Identifier 5
3.64 Button Label 5
3.65 Call 5
3.66 Call Appearance 5
3.67 Call Associated Event 5
3.68 Call Associated Feature 5
3.69 Call Control Event 5
3.70 Call Control Information Element 5
3.71 Call Detail Record 5
3.72 Call Event Report 5
3.73 Call Identifier 5
3.74 Call Linkage 5
3.75 Call Qualification Data 5
3.76 Call Related Information 6
3.77 Call State 6
3.78 Call Thread 6
3.79 Callback 6
3.80 CallBack Call 6
3.81 Called Line Identity 6
3.82 CallID Only Connection ID 6
3.83 Calling Line Identification 6
3.84 Call-Type Monitor 6
3.85 Capabilities Exchange 6
3.86 CCIE 6
3.87 CDR 6
3.88 Central Office (CO) Line 6
3.89 Central Office (CO) Switch 6
3.90 Channel 6
3.91 Character Set 7
3.92 Classifier 7
3.93 CODEC 7
3.94 Complete Connection ID 7
3.95 Compound Call State 7
3.96 Computing Domain 7
3.97 Computing Function 7
3.98 Computing Sub-Domain 7
3.99 Conference Call 7
3.100 Connected State 7
3.101 Connection 7
3.102 Connection Identifier 7
3.103 Connection Mode 7
3.104 Connection Rate 7
3.105 Connection State 7
3.106 Connection State Transition 7
iv © ISO/IEC 2000 – All rights reserved
3.107 Connection State Transition Graph 8
3.108 Consultation Call 8
3.109 Correlator Data 8
3.110 CSTA 8
3.111 CSTA Application 8
3.112 CSTA Client 8
3.113 CSTA Device 8
3.114 CSTA Domain 8
3.115 CSTA Object 8
3.116 CTI 8
3.117 D Channel 8
3.118 Data Call 8
3.119 Data Connection 8
3.120 Data Path 8
3.121 Data Path State 8
3.122 Data Rate 8
3.123 DD 8
3.124 Default Value 8
3.125 Defined Parameter Type 9
3.126 Delay Tolerance 9
3.127 Device 9
3.128 Device Capabilities 9
3.129 Device Category 9
3.130 Device Configuration 9
3.131 Device Element 9
3.132 Device Element Combination 9
3.133 Device Feature 9
3.134 Device Identifier 9
3.135 Device Identifier Format 9
3.136 Device Identifier Status 9
3.137 Device Media Characteristics 9
3.138 Device Only Connection ID 9
3.139 Device State 9
3.140 Device Type 10
3.141 Device-Type Monitor 10
3.142 Dialled Number Identification Service 10
3.143 Digital Line 10
3.144 Directory Number 10
3.145 Display 10
3.146 Display ID 10
3.147 DND 10
3.148 DNIS 10
3.149 Do Not Disturb 10
3.150 Domain 10
3.151 DTMF 10
3.152 Dual Tone Multiple Frequency 10
3.153 Dynamic Device Identifier 10
3.154 Dynamic Feature Availability 10
3.155 Encoding Algorithm 11
3.156 End-to-End 11
3.157 Entering Distribution 11
3.158 Error Value 11
3.159 Event 11
3.160 Event Cause 11
3.161 Event Report 11
3.162 Event Template 11
3.163 Extension 11
3.164 Flow Direction 11
© ISO/IEC 2000 – All rights reserved v
3.165 Forwarding 11
3.166 Forwarding Condition 11
3.167 Gain 11
3.168 Global Call 11
3.169 GlobalCallID 11
3.170 Group Device 12
3.171 Held Call 12
3.172 Hold 12
3.173 Hold Connection State 12
3.174 Holding Device 12
3.175 Hookswitch 12
3.176 Hookswitch Association 12
3.177 Hunt Group 12
3.178 ID 12
3.179 Identifier Parameter Type 12
3.180 Inband 12
3.181 Inbound Call 12
3.182 Incoming Call 12
3.183 Integrated Services Digital Network 12
3.184 Intrude 13
3.185 I/O Cross Reference Identifier 13
3.186 I/O Services 13
3.187 ISDN 13
3.188 ISO 13
3.189 ITU-T 13
3.190 Join 13
3.191 KBPS 13
3.192 Lamp 13
3.193 Lamp Colour 13
3.194 Lamp Identifier 13
3.195 Lamp Label 13
3.196 Lamp Mode 13
3.197 LAN 13
3.198 Last Redirection Device 13
3.199 Line 13
3.200 Logical Device Event 13
3.201 Logical Device Features 14
3.202 Logical Display 14
3.203 Logical Element 14
3.204 MAD 14
3.205 Maintenance Event 14
3.206 Manual Mode 14
3.207 Media 14
3.208 Media Access Device 14
3.209 Media Call Characteristics 14
3.210 Media Class 14
3.211 Media Service 14
3.212 Media Service Instance 14
3.213 Media Service Type 14
3.214 Media Stream 14
3.215 Media Stream Channel 14
3.216 Media Stream Event 14
3.217 Media Stream ID 14
3.218 Media Stream Information 14
3.219 Media Type 14
3.220 Message 15
3.221 Message Identifier 15
3.222 Meta Parameter Type 15
vi © ISO/IEC 2000 – All rights reserved
3.223 Microphone 15
3.224 Monitor Type 15
3.225 Monitoring Services 15
3.226 Multi-Stage Dialling 15
3.227 Multi-Step Acknowledgement Model 15
3.228 Mute 15
3.229 Named Device Type 15
3.230 Network Interface Device 15
3.231 NID 15
3.232 Null Connection State 15
3.233 Null Correlator Data 15
3.234 ODP 15
3.235 Offered Mode 16
3.236 Off-Hook 16
3.237 On-Hook 16
3.238 Operator Device 16
3.239 Operator Group Device 16
3.240 OSI 16
3.241 Other Device 16
3.242 Other Group Device 16
3.243 Outband (Out of Band) 16
3.244 Outbound Call 16
3.245 Outgoing Call 16
3.246 PAC 16
3.247 Parameter Type 16
3.248 Parameter Type Template 16
3.249 Park 16
3.250 Park Device 16
3.251 Party 17
3.252 PBX 17
3.253 PDU 17
3.254 Physical Base 17
3.255 Physical Component 17
3.256 Physical Device Event 17
3.257 Physical Device Features 17
3.258 Physical Display 17
3.259 Physical Element 17
3.260 Pick 17
3.261 Pick Group 17
3.262 PICS 17
3.263 PICS Proforma 17
3.264 PISN 17
3.265 Plain Old Telephone Service 17
3.266 Position Pointer 17
3.267 POTS 18
3.268 Pre-Delivery 18
3.269 Predictive Dial Call 18
3.270 Predictive Dialling 18
3.271 PRI-ISDN 18
3.272 Primary Call 18
3.273 Private Event 18
3.274 Profile 18
3.275 Prompting 18
3.276 Protocol Information Conformance Statement 18
3.277 Protocol Specific Information 18
3.278 PSTN 18
3.279 PTN 18
3.280 Queue 18
© ISO/IEC 2000 – All rights reserved vii
3.281 Queued Call 18
3.282 Recall 18
3.283 Redirection Device 18
3.284 Remote Operations 19
3.285 Reorder Condition 19
3.286 Reporting Criteria 19
3.287 Request 19
3.288 Response 19
3.289 Ring Count 19
3.290 Ring Cycle 19
3.291 Ring Mode 19
3.292 Ring Pattern 19
3.293 Ringback Tone 19
3.294 Ringer 19
3.295 Ringer Identifier 19
3.296 Ringing Mode 19
3.297 ROSE 19
3.298 Routeing Cross Reference Identifier 19
3.299 Routeing Device 19
3.300 Routeing Dialogue 19
3.301 Routeing Registration Identifier 20
3.302 Routeing Server 20
3.303 RSVP 20
3.304 Secondary Call 20
3.305 Service 20
3.306 Service Boundary 20
3.307 Service Request 20
3.308 Service Response 20
3.309 Service Template 20
3.310 Signalling Capability 20
3.311 Silent Intrusion 20
3.312 Silent Monitoring 20
3.313 Silent Participation 20
3.314 Simple Call State 20
3.315 Snapshot Services 20
3.316 Speaker 20
3.317 Special Resource 21
3.318 Special Resource Domain 21
3.319 Special Resource Function 21
3.320 Special Resource Sub-Domain 21
3.321 Speech 21
3.322 SRF 21
3.323 State 21
3.324 Static Device Identifier 21
3.325 Station 21
3.326 Status Filter 21
3.327 Status Reporting Services 21
3.328 Switching Domain 21
3.329 Switching Function 21
3.330 Switching Function Capabilities 21
3.331 Switching Function Service 21
3.332 Switching Sub-Domain 21
3.333 Switching Sub-Domain Name 21
3.334 System Status Registration Identifier 22
3.335 System Status Services 22
3.336 TE 22
3.337 Telephony Process 22
3.338 Telephony Service 22
viii © ISO/IEC 2000 – All rights reserved
3.339 Telephony Tone 22
3.340 Template 22
3.341 TON 22
3.342 Trunk 22
3.343 User 22
3.344 User Data 22
3.345 User-User Information Element 22
3.346 UUIE 22
3.347 Voice 22
3.348 Voice Attribute 22
3.349 Voice Call 22
3.350 Voice Response Unit 23
3.351 Voice Stream Data 23
3.352 Voice Unit 23
3.353 Voice Unit State 23
3.354 VRU 23
4 Terms defined elsewhere 23
© ISO/IEC 2000 – All rights reserved ix
Foreword
ISO (the International Organization for Standardization) and IEC (the International Electrotechnical Commission) form the
specialized system for worldwide standardization. National bodies that are members of ISO or IEC participate in the
development of International Standards through technical committees established by the respective organization to deal with
particular fields of technical activity. ISO and IEC technical committees collaborate in fields of mutual interest. Other
international organizations, governmental and non-governmental, in liaison with ISO and IEC, also take part in the work.
International Standards are drafted in accordance with the rules given in the ISO/IEC Directives, Part 3.
In the field of information technology, ISO and IEC have established a joint technical committee, ISO/IEC JTC 1. Draft
International Standards adopted by the joint technical committee are circulated to national bodies for voting. Publication as an
International Standard requires approval by at least 75 % of the national bodies casting a vote.
Attention is drawn to the possibility that some of the elements of this Technical Report may be the subject of patent rights. ISO
and IEC shall not be held responsible for identifying any or all such patent rights.
Technical Report ISO/IEC 18053 was prepared by ECMA (as Technical Report ECMA TR/72) and was adopted, under a
special “fast-track procedure”, by Joint Technical Committee ISO/IEC JTC 1, Information technology, in parallel with its
approval by national bodies of ISO and IEC.
x © ISO/IEC 2000 – All rights reserved
Introduction
This Technical Report provides definitions and terminology for Standard ECMA-269 (International Standard ISO/IEC 18051),
Services for Computer Supported Telecommunications Applications (CSTA) Phase III, Fourth Edition, published by ECMA in
2000. It is part of a suite of Standards and Technical Reports for Phase III of CSTA. These Standards and Technical Reports
reflect agreements of ECMA member companies on Phase III of CSTA. All of the Standards and Technical Reports in the suite
are based on the practical experience of ECMA member companies and each one represents a pragmatic and widely-based
consensus.
This Technical Report was created from glossary material originally appearing in CSTA Phase II (ECMA-217), from the versit
CTI Encyclopedia (Version 1.0), which was contributed to ECMA by versit. Additional definitions and acronyms were
contributed by ECMA member companies.
© ISO/IEC 2000 – All rights reserved xi
TECHNICAL REPORT ISO/IEC TR 18053:2000(E)
Information technology - Telecommunications and information exchange between
systems - Glossary of definitions and terminology for Computer Supported
Telecommunications Applications (CSTA) Phase III
1Scope
This Technical Report contains definitions of technical terms and acronyms used throughout the suite of publications
comprising CSTA Phase III.
2 Normative reference
The following normative document contains provisions which, through reference in this text, constitute provisions of this
Technical Report. For dated references, subsequent amendments to, or revisions of, any of these publications do not apply.
However, parties to agreements based on this Technical Report are encouraged to investigate the possibility of applying the
most
...
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