ISO 44001:2017
(Main)Collaborative business relationship management systems — Requirements and framework
Collaborative business relationship management systems — Requirements and framework
ISO 44001:2017 specifies requirements for the effective identification, development and management of collaborative business relationships within or between organizations. ISO 44001:2017 is applicable to private and public organizations of all sizes, from large multinational corporations and government organizations, to non-profit organizations and micro/small businesses. Application of ISO 44001:2017 can be on several different levels, e.g. · a single application (including operating unit, operating division, single project or programme, mergers and acquisitions); · an individual relationship (including one-to-one relationships, alliance, partnership, business customers, joint venture); · multiple identified relationships (including multiple partner alliances, consortia, joint ventures, networks, extended enterprise arrangements and end-to-end supply chains); · full application organization-wide for all identified relationship types.
Systèmes de management collaboratif d'une relation d'affaire — Exigences et cadre de travail
Sistemi za upravljanje sodelovalnih poslovnih odnosov - Zahteve in okviri
Ta dokument določa zahteve za uspešno prepoznavanje, razvoj in upravljanje sodelovalnih poslovnih odnosov znotraj organizacije ali med organizacijami.
Ta dokument se uporablja za zasebne in javne organizacije vseh velikosti, od velikih multinacionalnih korporacij in vladnih organizacij do neprofitnih organizacij in mikro/majhnih podjetij.
Ta dokument se lahko uporablja v različnem obsegu, npr.
– za enkratno uporabo (vključno v okviru poslovne enote, oddelka, posameznega projekta ali programa, združitev in prevzemov);
– za posamezen odnos (vključno z odnosi ena-na-ena, zavezništvom, partnerstvom, odnosom s poslovno
stranko in v okviru skupne naložbe);
– za več prepoznanih odnosov (vključno z zavezništvi več strank in konzorciji ter v okviru skupnih naložb, omrežij, razširjenih dogovorov med podjetji in celotne dobavne verige);
– uporabo v okviru celotne organizacije za vse prepoznane vrste odnosov.
General Information
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INTERNATIONAL ISO
STANDARD 44001
First edition
2017-03
Collaborative business relationship
management systems —
Requirements and framework
Systèmes de management collaboratif d’une relation d’affaire —
Exigences et cadre de travail
Reference number
ISO 44001:2017(E)
©
ISO 2017
---------------------- Page: 1 ----------------------
ISO 44001:2017(E)
COPYRIGHT PROTECTED DOCUMENT
© ISO 2017, Published in Switzerland
All rights reserved. Unless otherwise specified, no part of this publication may be reproduced or utilized otherwise in any form
or by any means, electronic or mechanical, including photocopying, or posting on the internet or an intranet, without prior
written permission. Permission can be requested from either ISO at the address below or ISO’s member body in the country of
the requester.
ISO copyright office
Ch. de Blandonnet 8 • CP 401
CH-1214 Vernier, Geneva, Switzerland
Tel. +41 22 749 01 11
Fax +41 22 749 09 47
copyright@iso.org
www.iso.org
ii © ISO 2017 – All rights reserved
---------------------- Page: 2 ----------------------
ISO 44001:2017(E)
Contents Page
Foreword .vi
Introduction .vii
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
4 Context of the organization . 5
4.1 Understanding the organization and its context . 5
4.2 Understanding the needs and expectations of stakeholders . 5
4.3 Determining the scope of the collaborative business relationship management system . 5
4.4 Collaborative business relationship management system . 6
4.5 Creation of value . 6
5 Leadership . 6
5.1 Leadership and commitment . 6
5.2 Policy . 7
5.3 Organization roles, responsibilities and authorities . 7
5.3.1 Top management . 7
5.3.2 Establishment of an organizational governance structure . 7
5.3.3 Senior executive responsible . 8
6 Planning . 8
6.1 Actions to address risks and opportunities . 8
6.2 Collaborative business relationship objectives and planning to achieve them . 8
6.3 Identification and prioritization of collaborative business relationships . 9
6.3.1 General. 9
6.3.2 Identification of opportunities for collaboration . 9
7 Support .10
7.1 Resources .10
7.2 Competence and behaviour .10
7.3 Awareness .10
7.4 Communication .10
7.5 Documented information .11
7.5.1 General.11
7.5.2 Creating and updating .11
7.5.3 Control of documented information .11
7.5.4 Record of collaborative competencies .11
7.5.5 Corporate RMP .12
8 Operation .12
8.1 Operational planning and control .12
8.2 Operational awareness (Stage 1) .12
8.2.1 General.12
8.2.2 Duties of SER .13
8.2.3 Application and validation of operational governance structure .13
8.2.4 Identification of operational objectives and value .13
8.2.5 Establishment of value analysis process .14
8.2.6 Identification and prioritization of collaborative business relationships .14
8.2.7 Development of competencies and behaviour .14
8.2.8 Initial risk assessment .14
8.2.9 Establishment of the RMP .14
8.3 Knowledge (Stage 2) .15
8.3.1 General.15
8.3.2 Strategy and business case.15
8.3.3 Identification of key individuals’ competence and behaviour .17
© ISO 2017 – All rights reserved iii
---------------------- Page: 3 ----------------------
ISO 44001:2017(E)
8.3.4 Knowledge management .17
8.3.5 Supply chain and extended enterprise risks and opportunities .17
8.3.6 Implementation of risk management process .17
8.3.7 Evaluation of the business case . .18
8.3.8 Incorporation of knowledge into the RMP .18
8.4 Internal assessment (Stage 3) .19
8.4.1 General.19
8.4.2 Capability and environment for collaboration .19
8.4.3 Assessment of strengths and weaknesses .19
8.4.4 Assessment of collaborative profile .20
8.4.5 Appointment of collaborative leadership .20
8.4.6 Definition of partner selection criteria .20
8.4.7 Implementation of the RMP .20
8.5 Partner selection (Stage 4) .21
8.5.1 General.21
8.5.2 Nomination of potential collaborative partners .21
8.5.3 Partner evaluation and selection .21
8.5.4 Development of engagement and negotiation strategy for collaboration .22
8.5.5 Initial engagement with potential partners .22
8.5.6 Assessment of joint objectives .22
8.5.7 Assessment of joint exit strategy .22
8.5.8 Selection of preferred partners .22
8.5.9 Initiation of joint RMP .22
8.6 Working together (Stage 5) .22
8.6.1 General.22
8.6.2 Establishment of the joint governance structure .23
8.6.3 Joint knowledge management process .25
8.6.4 Establish joint risk management process .25
8.6.5 Operational process and systems review .26
8.6.6 Measurement of delivery and performance .26
8.6.7 Improvement of organizational collaborative competence .26
8.6.8 Establishment of a joint issue resolution process .26
8.6.9 Establishment of a joint exit strategy .27
8.6.10 Agreements or contracting arrangements .27
8.6.11 Establishment and Implementation of the joint RMP .28
8.7 Value creation (Stage 6) .28
8.7.1 General.28
8.7.2 Establishment of the value creation process .29
8.7.3 Identification of improvement and setting of targets .29
8.7.4 Use of learning from experience .29
8.7.5 Updating of the joint RMP .29
8.8 Staying together (Stage 7) .29
8.8.1 General.29
8.8.2 Oversight by the SERs .30
8.8.3 Management of the joint relationship .30
8.8.4 Implementation of monitoring of behaviour and trust indicators .31
8.8.5 Continual value creation .31
8.8.6 Delivery of joint objectives .31
8.8.7 Analysis of results .31
8.8.8 Issue resolution.31
8.8.9 Maintenance of the joint exit strategy .32
8.8.10 Maintenance of the joint RMP .32
8.9 Exit strategy activation (Stage 8) .32
8.9.1 General.32
8.9.2 Initiation of disengagement .33
8.9.3 Business continuity .33
8.9.4 Evaluation of the relationship .33
8.9.5 Future opportunities .33
iv © ISO 2017 – All rights reserved
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ISO 44001:2017(E)
8.9.6 Review and updating of the RMPs .33
9 Performance evaluation .33
9.1 Monitoring, measurement, analysis and evaluation .33
9.1.1 General.33
9.1.2 Exit evaluation .34
9.2 Internal audit .34
9.3 Management review .34
10 Improvement .35
10.1 Nonconformity and corrective action .35
10.2 Continual improvement .35
Annex A (informative) Assessment checklist .36
Annex B (informative) Relationship management plan .40
Annex C (informative) Competencies and collaborative behaviour.43
Annex D (informative) Relationship maturity matrix .45
Annex E (informative) Exit strategy .48
Annex F (informative) Description of business relationship types .50
Annex G (informative) Application guidance .52
Bibliography .60
© ISO 2017 – All rights reserved v
---------------------- Page: 5 ----------------------
ISO 44001:2017(E)
Foreword
ISO (the International Organization for Standardization) is a worldwide federation of national standards
bodies (ISO member bodies). The work of preparing International Standards is normally carried out
through ISO technical committees. Each member body interested in a subject for which a technical
committee has been established has the right to be represented on that committee. International
organizations, governmental and non-governmental, in liaison with ISO, also take part in the work.
ISO collaborates closely with the International Electrotechnical Commission (IEC) on all matters of
electrotechnical standardization.
The procedures used to develop this document and those intended for its further maintenance are
described in the ISO/IEC Directives, Part 1. In particular the different approval criteria needed for the
different types of ISO documents should be noted. This document was drafted in accordance with the
editorial rules of the ISO/IEC Directives, Part 2 (see www .iso .org/ directives).
Attention is drawn to the possibility that some of the elements of this document may be the subject of
patent rights. ISO shall not be held responsible for identifying any or all such patent rights. Details of
any patent rights identified during the development of the document will be in the Introduction and/or
on the ISO list of patent declarations received (see www .iso .org/ patents).
Any trade name used in this document is information given for the convenience of users and does not
constitute an endorsement.
For an explanation on the voluntary nature of standards, the meaning of ISO specific terms and
expressions related to conformity assessment, as well as information about ISO’s adherence to the
World Trade Organization (WTO) principles in the Technical Barriers to Trade (TBT) see the following
URL: w w w . i s o .org/ iso/ foreword .html.
This document was prepared by Project Committee ISO/PC 286, Collaborative business relationship
management – Framework.
vi © ISO 2017 – All rights reserved
---------------------- Page: 6 ----------------------
ISO 44001:2017(E)
Introduction
The aim of this document is to establish the requirements of a strategic lifecycle framework to improve
collaborative business relationships in and between organizations of all sizes. Collaborative business
relationships in the context of this document can be multidimensional (see Figure 1). They can be one-
to-one relationships or networked relationships involving multiple parties.
Figure 1 — Multidimensional relationships
While this document principally addresses the management system of an organization, it also
recognizes that effective collaboration requires two or more organizations to engage together and that
management systems need to accommodate the joint activities of the parties.
In addition to addressing the overall requirements to establish a management system, this document
addresses operational process requirements for specific or individual organizational relationship
engagement (see Clause 8). This document also contains a number of informative annexes to assist the
user. Annex A provides a checklist to assist organizations to implement and meet the requirements of
this document.
Figure 2 illustrates the relationship between clauses of this document and the organization’s systems
and processes.
The framework addresses a number of themes that cascade from the high level management system
and will vary within the context and maturity of a specific relationships lifecycle. These evolving
themes impact the behaviour and organizational culture of collaborating organizations to ensure
they are effective, optimized and deliver enhanced benefit to the stakeholders through collaborative
approaches.
© ISO 2017 – All rights reserved vii
---------------------- Page: 7 ----------------------
ISO 44001:2017(E)
Figure 2 — Relationship between clauses of this document and the organization’s systems and
processes
viii © ISO 2017 – All rights reserved
---------------------- Page: 8 ----------------------
INTERNATIONAL STANDARD ISO 44001:2017(E)
Collaborative business relationship management
systems — Requirements and framework
1 Scope
This document specifies requirements for the effective identification, development and management of
collaborative business relationships within or between organizations.
This document is applicable to private and public organizations of all sizes, from large multinational
corporations and government organizations, to non-profit organizations and micro/small businesses.
Application of this document can be on several different levels, e.g.
— a single application (including operating unit, operating division, single project or programme,
mergers and acquisitions);
— an individual relationship (including one-to-one relationships, alliance, partnership, business
customers, joint venture);
— multiple identified relationships (including multiple partner alliances, consortia, joint ventures,
networks, extended enterprise arrangements and end-to-end supply chains);
— full application organization-wide for all identified relationship types.
2 Normative references
There are no normative references in this document.
3 Terms and definitions
For the purposes of this document, the following terms and definitions apply.
ISO and IEC maintain terminological databases for use in standardization at the following addresses:
— ISO Online browsing platform: available at http:// www .iso .org/ obp
— IEC Electropedia: available at http:// www .electropedia .org/
3.1
organization
person or group of people that has its own functions with responsibilities, authorities and relationships
to achieve its objectives (3.8)
Note 1 to entry: The concept of organization includes, but is not limited to, sole-trader, company, corporation, firm,
enterprise, authority, partnership, charity or institution, or part or combination thereof, whether incorporated
or not, public or private.
3.2
stakeholder
interested party
person or organization (3.1) that can affect, be affected by, or perceive itself to be affected by a decision
or activity
© ISO 2017 – All rights reserved 1
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ISO 44001:2017(E)
3.3
requirement
need or expectation that is stated, generally implied or obligatory
Note 1 to entry: “Generally implied” means that it is custom or common practice for the organization (3.1) and
stakeholders (3.2) that the need or expectation under consideration is implied.
Note 2 to entry: A specified requirement is one that is stated, for example in documented information (3.11).
3.4
management system
set of interrelated or interacting elements of an organization (3.1) to establish policies (3.7) and
objectives (3.8) and processes (3.12) to achieve those objectives
Note 1 to entry: A management system can address a single discipline or several disciplines.
Note 2 to entry: The system elements include the organization’s structure, roles and responsibilities, planning
and opera
...
SLOVENSKI STANDARD
SIST ISO 44001:2017
01-december-2017
Sistemi za upravljanje sodelovalnih poslovnih odnosov - Zahteve in okviri
Collaborative business relationship management systems - Requirements and
framework
Systèmes de management collaboratif d'une relation d'affaire - Exigences et cadre de
travail
Ta slovenski standard je istoveten z: ISO 44001:2017
ICS:
03.100.01 Organizacija in vodenje Company organization and
podjetja na splošno management in general
03.100.70 Sistemi vodenja Management systems
SIST ISO 44001:2017 en
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.
---------------------- Page: 1 ----------------------
SIST ISO 44001:2017
---------------------- Page: 2 ----------------------
SIST ISO 44001:2017
INTERNATIONAL ISO
STANDARD 44001
First edition
2017-03
Collaborative business relationship
management systems —
Requirements and framework
Systèmes de management collaboratif d’une relation d’affaire —
Exigences et cadre de travail
Reference number
ISO 44001:2017(E)
©
ISO 2017
---------------------- Page: 3 ----------------------
SIST ISO 44001:2017
ISO 44001:2017(E)
COPYRIGHT PROTECTED DOCUMENT
© ISO 2017, Published in Switzerland
All rights reserved. Unless otherwise specified, no part of this publication may be reproduced or utilized otherwise in any form
or by any means, electronic or mechanical, including photocopying, or posting on the internet or an intranet, without prior
written permission. Permission can be requested from either ISO at the address below or ISO’s member body in the country of
the requester.
ISO copyright office
Ch. de Blandonnet 8 • CP 401
CH-1214 Vernier, Geneva, Switzerland
Tel. +41 22 749 01 11
Fax +41 22 749 09 47
copyright@iso.org
www.iso.org
ii © ISO 2017 – All rights reserved
---------------------- Page: 4 ----------------------
SIST ISO 44001:2017
ISO 44001:2017(E)
Contents Page
Foreword .vi
Introduction .vii
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
4 Context of the organization . 5
4.1 Understanding the organization and its context . 5
4.2 Understanding the needs and expectations of stakeholders . 5
4.3 Determining the scope of the collaborative business relationship management system . 5
4.4 Collaborative business relationship management system . 6
4.5 Creation of value . 6
5 Leadership . 6
5.1 Leadership and commitment . 6
5.2 Policy . 7
5.3 Organization roles, responsibilities and authorities . 7
5.3.1 Top management . 7
5.3.2 Establishment of an organizational governance structure . 7
5.3.3 Senior executive responsible . 8
6 Planning . 8
6.1 Actions to address risks and opportunities . 8
6.2 Collaborative business relationship objectives and planning to achieve them . 8
6.3 Identification and prioritization of collaborative business relationships . 9
6.3.1 General. 9
6.3.2 Identification of opportunities for collaboration . 9
7 Support .10
7.1 Resources .10
7.2 Competence and behaviour .10
7.3 Awareness .10
7.4 Communication .10
7.5 Documented information .11
7.5.1 General.11
7.5.2 Creating and updating .11
7.5.3 Control of documented information .11
7.5.4 Record of collaborative competencies .11
7.5.5 Corporate RMP .12
8 Operation .12
8.1 Operational planning and control .12
8.2 Operational awareness (Stage 1) .12
8.2.1 General.12
8.2.2 Duties of SER .13
8.2.3 Application and validation of operational governance structure .13
8.2.4 Identification of operational objectives and value .13
8.2.5 Establishment of value analysis process .14
8.2.6 Identification and prioritization of collaborative business relationships .14
8.2.7 Development of competencies and behaviour .14
8.2.8 Initial risk assessment .14
8.2.9 Establishment of the RMP .14
8.3 Knowledge (Stage 2) .15
8.3.1 General.15
8.3.2 Strategy and business case.15
8.3.3 Identification of key individuals’ competence and behaviour .17
© ISO 2017 – All rights reserved iii
---------------------- Page: 5 ----------------------
SIST ISO 44001:2017
ISO 44001:2017(E)
8.3.4 Knowledge management .17
8.3.5 Supply chain and extended enterprise risks and opportunities .17
8.3.6 Implementation of risk management process .17
8.3.7 Evaluation of the business case . .18
8.3.8 Incorporation of knowledge into the RMP .18
8.4 Internal assessment (Stage 3) .19
8.4.1 General.19
8.4.2 Capability and environment for collaboration .19
8.4.3 Assessment of strengths and weaknesses .19
8.4.4 Assessment of collaborative profile .20
8.4.5 Appointment of collaborative leadership .20
8.4.6 Definition of partner selection criteria .20
8.4.7 Implementation of the RMP .20
8.5 Partner selection (Stage 4) .21
8.5.1 General.21
8.5.2 Nomination of potential collaborative partners .21
8.5.3 Partner evaluation and selection .21
8.5.4 Development of engagement and negotiation strategy for collaboration .22
8.5.5 Initial engagement with potential partners .22
8.5.6 Assessment of joint objectives .22
8.5.7 Assessment of joint exit strategy .22
8.5.8 Selection of preferred partners .22
8.5.9 Initiation of joint RMP .22
8.6 Working together (Stage 5) .22
8.6.1 General.22
8.6.2 Establishment of the joint governance structure .23
8.6.3 Joint knowledge management process .25
8.6.4 Establish joint risk management process .25
8.6.5 Operational process and systems review .26
8.6.6 Measurement of delivery and performance .26
8.6.7 Improvement of organizational collaborative competence .26
8.6.8 Establishment of a joint issue resolution process .26
8.6.9 Establishment of a joint exit strategy .27
8.6.10 Agreements or contracting arrangements .27
8.6.11 Establishment and Implementation of the joint RMP .28
8.7 Value creation (Stage 6) .28
8.7.1 General.28
8.7.2 Establishment of the value creation process .29
8.7.3 Identification of improvement and setting of targets .29
8.7.4 Use of learning from experience .29
8.7.5 Updating of the joint RMP .29
8.8 Staying together (Stage 7) .29
8.8.1 General.29
8.8.2 Oversight by the SERs .30
8.8.3 Management of the joint relationship .30
8.8.4 Implementation of monitoring of behaviour and trust indicators .31
8.8.5 Continual value creation .31
8.8.6 Delivery of joint objectives .31
8.8.7 Analysis of results .31
8.8.8 Issue resolution.31
8.8.9 Maintenance of the joint exit strategy .32
8.8.10 Maintenance of the joint RMP .32
8.9 Exit strategy activation (Stage 8) .32
8.9.1 General.32
8.9.2 Initiation of disengagement .33
8.9.3 Business continuity .33
8.9.4 Evaluation of the relationship .33
8.9.5 Future opportunities .33
iv © ISO 2017 – All rights reserved
---------------------- Page: 6 ----------------------
SIST ISO 44001:2017
ISO 44001:2017(E)
8.9.6 Review and updating of the RMPs .33
9 Performance evaluation .33
9.1 Monitoring, measurement, analysis and evaluation .33
9.1.1 General.33
9.1.2 Exit evaluation .34
9.2 Internal audit .34
9.3 Management review .34
10 Improvement .35
10.1 Nonconformity and corrective action .35
10.2 Continual improvement .35
Annex A (informative) Assessment checklist .36
Annex B (informative) Relationship management plan .40
Annex C (informative) Competencies and collaborative behaviour.43
Annex D (informative) Relationship maturity matrix .45
Annex E (informative) Exit strategy .48
Annex F (informative) Description of business relationship types .50
Annex G (informative) Application guidance .52
Bibliography .60
© ISO 2017 – All rights reserved v
---------------------- Page: 7 ----------------------
SIST ISO 44001:2017
ISO 44001:2017(E)
Foreword
ISO (the International Organization for Standardization) is a worldwide federation of national standards
bodies (ISO member bodies). The work of preparing International Standards is normally carried out
through ISO technical committees. Each member body interested in a subject for which a technical
committee has been established has the right to be represented on that committee. International
organizations, governmental and non-governmental, in liaison with ISO, also take part in the work.
ISO collaborates closely with the International Electrotechnical Commission (IEC) on all matters of
electrotechnical standardization.
The procedures used to develop this document and those intended for its further maintenance are
described in the ISO/IEC Directives, Part 1. In particular the different approval criteria needed for the
different types of ISO documents should be noted. This document was drafted in accordance with the
editorial rules of the ISO/IEC Directives, Part 2 (see www .iso .org/ directives).
Attention is drawn to the possibility that some of the elements of this document may be the subject of
patent rights. ISO shall not be held responsible for identifying any or all such patent rights. Details of
any patent rights identified during the development of the document will be in the Introduction and/or
on the ISO list of patent declarations received (see www .iso .org/ patents).
Any trade name used in this document is information given for the convenience of users and does not
constitute an endorsement.
For an explanation on the voluntary nature of standards, the meaning of ISO specific terms and
expressions related to conformity assessment, as well as information about ISO’s adherence to the
World Trade Organization (WTO) principles in the Technical Barriers to Trade (TBT) see the following
URL: w w w . i s o .org/ iso/ foreword .html.
This document was prepared by Project Committee ISO/PC 286, Collaborative business relationship
management – Framework.
vi © ISO 2017 – All rights reserved
---------------------- Page: 8 ----------------------
SIST ISO 44001:2017
ISO 44001:2017(E)
Introduction
The aim of this document is to establish the requirements of a strategic lifecycle framework to improve
collaborative business relationships in and between organizations of all sizes. Collaborative business
relationships in the context of this document can be multidimensional (see Figure 1). They can be one-
to-one relationships or networked relationships involving multiple parties.
Figure 1 — Multidimensional relationships
While this document principally addresses the management system of an organization, it also
recognizes that effective collaboration requires two or more organizations to engage together and that
management systems need to accommodate the joint activities of the parties.
In addition to addressing the overall requirements to establish a management system, this document
addresses operational process requirements for specific or individual organizational relationship
engagement (see Clause 8). This document also contains a number of informative annexes to assist the
user. Annex A provides a checklist to assist organizations to implement and meet the requirements of
this document.
Figure 2 illustrates the relationship between clauses of this document and the organization’s systems
and processes.
The framework addresses a number of themes that cascade from the high level management system
and will vary within the context and maturity of a specific relationships lifecycle. These evolving
themes impact the behaviour and organizational culture of collaborating organizations to ensure
they are effective, optimized and deliver enhanced benefit to the stakeholders through collaborative
approaches.
© ISO 2017 – All rights reserved vii
---------------------- Page: 9 ----------------------
SIST ISO 44001:2017
ISO 44001:2017(E)
Figure 2 — Relationship between clauses of this document and the organization’s systems and
processes
viii © ISO 2017 – All rights reserved
---------------------- Page: 10 ----------------------
SIST ISO 44001:2017
INTERNATIONAL STANDARD ISO 44001:2017(E)
Collaborative business relationship management
systems — Requirements and framework
1 Scope
This document specifies requirements for the effective identification, development and management of
collaborative business relationships within or between organizations.
This document is applicable to private and public organizations of all sizes, from large multinational
corporations and government organizations, to non-profit organizations and micro/small businesses.
Application of this document can be on several different levels, e.g.
— a single application (including operating unit, operating division, single project or programme,
mergers and acquisitions);
— an individual relationship (including one-to-one relationships, alliance, partnership, business
customers, joint venture);
— multiple identified relationships (including multiple partner alliances, consortia, joint ventures,
networks, extended enterprise arrangements and end-to-end supply chains);
— full application organization-wide for all identified relationship types.
2 Normative references
There are no normative references in this document.
3 Terms and definitions
For the purposes of this document, the following terms and definitions apply.
ISO and IEC maintain terminological databases for use in standardization at the following addresses:
— ISO Online browsing platform: available at http:// www .iso .org/ obp
— IEC Electropedia: available at http:// www .electropedia .org/
3.1
organization
person or group of people that has its own functions with responsibilities, authorities and relationships
to achieve its objectives (3.8)
Note 1 to entry: The concept of organization includes, but is not limited to, sole-trader, company, corporation, firm,
enterprise, authority, partnership, charity or institution, or part or combination thereof, whether incorporated
or not, public or private.
3.2
stakeholder
interested party
person or organization (3.1) that can affect,
...
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