ISO/IEC 24700:2005

Quality and performance of office equipment that contains reused components

ISO/IEC 24700:2004 specifies product characteristics for use in an original equipment manufacturer's or authorized third party's declaration of conformity to demonstrate that a marketed product that contains reused components performs equivalent to new, meeting equivalent to new component specifications and performance criteria, and continues to meet all the safety and environmental criteria required by responsibly built products. It is relevant to marketed products whose manufacturing and recovery processes result in the reuse of components. Annex C has a description of how reuse relates to other recycling processes. ISO/IEC 24700:2004 is applicable to: A situation in which a government requires a neutral benchmark to evaluate the quality, safety and performance of equipment that contains reused components and to demonstrate the environmental responsibility of the supplier. When regulations mandate a neutral benchmark for equipment, ISO/IEC 24700:2004 provides the benchmark for proving compliance with such regulations. A situation in which a commercial supplier requires a neutral benchmark to demonstrate and communicate the quality, safety and performance of equipment that contains reused components and to demonstrate the environmental responsibility of the supplier. Situations in which consumers require a neutral benchmark to identify or distinguish environmentally responsible products. ISO/IEC 24700:2004 reflects the world's current approaches that yield products from many manufacturing processes including the reuse of components, with the equipment's warranties and guarantees playing an important role in market acceptance. In today's procurement processes, technical equipment definitions used by regulators must be addressed and, in that sense, ISO/IEC 24700:2004 will be useful in procurement and in the trade facilitation area, to communicate with regulators. ISO/IEC 24700:2004 specifically addresses office equipment. However, in the future it may provide valuable directions for other industries and industrial sectors.

Qualité et performance d'équipement de bureau qui contient des composants réutilisés

General Information

• Status: Published
• Publication Date: 28-Jun-2005
• ICS: 35.260 - Office machines
• Technical Committee: ISO/IEC JTC 1/SC 28 - Office equipment
• Drafting Committee: ISO/IEC JTC 1/SC 28 - Office equipment
• Current Stage: 9093 - International Standard confirmed
• Start Date: 08-Dec-2023
• Completion Date: 30-Oct-2025

Overview

ISO/IEC 24700:2005 defines how to demonstrate that office equipment containing reused components performs equivalently to new products while meeting required safety and environmental criteria. It is a technology‑neutral International Standard aimed at printers, copiers, scanners, facsimile equipment and combinations thereof. The standard supports supplier declarations of conformity so regulators, buyers and consumers can reliably identify environmentally responsible office equipment that reuses components.

Key topics and requirements

• Scope and product types
  • Applies to office equipment whose manufacturing and recovery processes result in component reuse.
  • Excludes consumables (e.g., customer‑replaceable toner cartridges) and equipment that does not meet its original design performance.
• Performance
  • Reused parts must allow the equipment to meet original product design specifications and exhibit the same cosmetic, functional and performance characteristics as new.
• Upgrades
  • Functionally critical reused parts must be at the most up‑to‑date specification (upgraded when necessary).
• Testing
  • Equipment must be tested using the manufacturer’s original procedures regardless of component origin.
• Quality
  • If originally manufactured in an ISO 9001 certified factory, that quality condition must be maintained.
• Safety and EMC
  • Equipment must meet international safety/EMC standards such as IEC/EN 60950, CISPR 22/24 and relevant IEC 61000 limits where applicable.
• Warranties and service
  • Warranties, guarantees and service agreements must be equivalent for reused‑component products and all‑new products.
• Environmental responsibility
  • If the factory is ISO 14001 certified, that certification should be maintained; Annex C explains how reuse relates to other recycling processes.
• Conformity demonstration
  • Uses a Supplier’s declaration of conformity in accordance with ISO/IEC 17050‑1 and supporting documentation per ISO/IEC 17050‑2 (Annex A provides a template).

Applications and who uses it

• Original equipment manufacturers (OEMs) and authorized third parties: to declare and document that remanufactured or reprocessed equipment meets original specifications.
• Government procurement and regulators: as a neutral benchmark when mandating reuse or environmental responsibility in tenders and compliance regimes.
• Commercial suppliers and resellers: to communicate product quality, safety and environmental claims to customers.
• Buyers and consumers: to distinguish environmentally responsible office equipment with assured performance.
• Third‑party conformity assessors: to evaluate supplier declarations and supporting documentation.

Related standards

• ISO 9001 (Quality management)
• ISO 14001 (Environmental management)
• ISO/IEC 17050 (Supplier’s declaration of conformity)
• IEC/EN 60950, CISPR 22/24, IEC 61000 (safety and EMC)

Keywords: ISO/IEC 24700, reused components, office equipment, remanufactured printers, supplier declaration, conformity, safety, EMC, ISO 9001, ISO 14001, procurement, environmental responsibility.

Standards Content (Sample)

INTERNATIONAL ISO/IEC
STANDARD 24700
First edition
2005-07-01
Quality and performance of office
equipment that contains reused
components
Qualité et performance d'équipement de bureau qui contient des
composants réutilisés
Reference number
©
ISO/IEC 2005
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ii © ISO/IEC 2005 – All rights reserved

Contents Page
Foreword. iv
Introduction . v
1 Scope. 1
2 Normative references. 1
3 Terms and definitions. 2
4 Office equipment requirements. 2
4.1 Performance. 2
4.2 Upgrades. 2
4.3 Testing. 3
4.4 Quality. 3
4.5 Safety and electromagnetic emissions . 3
4.6 Warranties/Guarantees. 3
4.7 Service. 3
4.8 Environmental responsibility. 3
5 Demonstration of conformance . 4
5.1 Supplier Declaration of conformity. 4
5.2 Documentation. 4
Annex A (normative) Supplier’s declaration of conformity In accordance with ISO/IEC 17050-1 . 5
Annex B (informative) Regulatory summaries . 7
Annex C (informative) Schematic of recycling related technology. 10

© ISO/IEC 2005 – All rights reserved iii

Foreword
ISO (the International Organization for Standardization) and IEC (the International Electrotechnical
Commission) form the specialized system for worldwide standardization. National bodies that are members of
ISO or IEC participate in the development of International Standards through technical committees
established by the respective organization to deal with particular fields of technical activity. ISO and IEC
technical committees collaborate in fields of mutual interest. Other international organizations, governmental
and non-governmental, in liaison with ISO and IEC, also take part in the work. In the field of information
technology, ISO and IEC have established a joint technical committee, ISO/IEC JTC 1.
International Standards are drafted in accordance with the rules given in the ISO/IEC Directives, Part 2.
The main task of the joint technical committee is to prepare International Standards. Draft International
Standards adopted by the joint technical committee are circulated to national bodies for voting. Publication as
an International Standard requires approval by at least 75 % of the national bodies casting a vote.
Attention is drawn to the possibility that some of the elements of this document may be the subject of patent
rights. ISO and IEC shall not be held responsible for identifying any or all such patent rights.
ISO/IEC 24700 was prepared by Joint Technical Committee ISO/IEC JTC 1, Information technology,
Subcommittee SC 28, Office equipment.
iv © ISO/IEC 2005 – All rights reserved

Introduction
This International Standard, which applies to office equipment that contains reused components, defines a
way to describe office equipment products that ensures that the quality and performance of such products is
equivalent to new, independent of whether the product contains reused components that have been
reprocessed to original product specifications. This International Standard also ensures that the equipment
continues to meet current applicable international equipment safety and environmental standards. This
International Standard may be useful for the procurement, selling and marketing of equipment in today’s world
where a) governments are promoting the use of recyclable resources to achieve waste reduction and
conservation of resources; b) industry recognizes the environmental benefits and potential cost savings of
reuse; and c) customers need assurance that products containing reused parts perform equivalent to new and
meet applicable safety standards. It complements governmental regulations and sales and marketing
information in communicating the office equipment's quality and performance and the environmental
responsibility of the supplier. This International Standard is complementary to other International Standards
dealing with quality systems and performance.
This International Standard is purposefully technology-neutral. When its model and supporting methodology
are combined with regulatory and procurement requirements, it yields an approach to describe equipment,
regardless of its product content. This International Standard provides a user / consumer perspective and will
be useful in answering questions such as:
• Does this office equipment that contains reused components perform equivalent to equipment containing
all new components?
• How does this office equipment meet the technical, safety, and environmental requirements of my
organization?
This International Standard is suitable for conformity assessment. As such, this International Standard can be
applied by a supplier or first party (e.g. the manufacturer of a product), a user or purchaser (second party),
and/or a third party qualified as an authorized third party. The Technical Committee that developed this
International Standard considered the related International Standards and Guides pertaining to conformity
assessment. The sample requirements of the normative references should be followed in order to meet the
sample requirements of the conformity assessment.

© ISO/IEC 2005 – All rights reserved v

INTERNATIONAL STANDARD ISO/IEC 24700:2005(E)

Quality and performance of office equipment that contains
reused components
1 Scope
This International Standard specifies product characteristics for use in an original equipment manufacturer's or
authorized third party’s declaration of conformity to demonstrate that an office equipment product that contains
reused components performs equivalent to new, meeting equivalent to new component specifications and
performance criteria, and continues to meet all the safety and environmental criteria required by responsibly
built products. The International Standard is relevant to office equipment products whose manufacturing and
recovery processes result in the reuse of components. Annex C has a description of how reuse relates to
other recycling processes.
This International Standard specifically addresses office equipment. Consumable items such as customer
replaceable toner cartridges are not in the scope of this International Standard. Equipment reprocessed by the
original manufacturer or an authorized third party that does NOT meet the equipment’s original design
performance specification is not in the scope of this International Standard. This International Standard is
applicable to:
 A situation in which a government requires a neutral benchmark to evaluate the quality, safety and
performance of equipment that contains reused components and to demonstrate the environmental
responsibility of the supplier. When regulations mandate a neutral benchmark for equipment, this
International Standard provides the benchmark for proving compliance with such regulation.
 A situation in which a commercial supplier requires a neutral benchmark to demonstrate and
communicate the quality, safety and performance of equipment that contains reused components
and to demonstrate the environmental responsibility of the supplier.
 Situations in which consumers require a neutral benchmark to identify or distinguish environmentally
responsible products.
This International Standard reflects the world’s current approaches that yield products from many
manufacturing processes including the reuse of components, with the equipment’s warranties and guarantees
playing an important role in the market acceptance. In today’s procurement processes, technical equipment
definitions used by the regulators must be addressed and, in that sense, this International Standard will be
useful in procurement and, in the trade facilitation area, to communicate with the regulators. This International
Standard specifically addresses office equipment. However, in the future it may provide valuable directions for
other industries and industrial sectors.
2 Normative references
The following referenced documents are indispensable for the application of this document. For dated
references, only the edition cited applies. For undated references, the latest edition of the referenced
document (including any amendments) applies.
ISO 9001, Quality management systems — Requirements
ISO 14001, Environmental management systems — Specification with guidance for use
ISO/IEC 17050 (all parts), Conformity assessment — Supplier’s declaration of conformity — Part 1: General
Requirements; Part 2: Supporting documentation
© ISO/IEC 2005 – All rights reserved 1

EN 60950, Safety of Information Technology Equipment
CISPR 14, Electromagnetic Compatibility — Requirements for household appliances, electric tools and similar
apparatus — Part 1: Emission — Product Family Standard; Part 2: Immunity — Product family standard
CISPR 22, Information Technology Equipment — Radio Disturbance Characteristics — Limits and methods of
measurement
CISPR 24, Information Technology Equipment — Immunity Characteristics — Limits and methods of
measurement
IEC 61000, Electromagnetic compatibility (EMC) — Part 3-2: Limits — Limits for harmonic current emissions
(equipment input current <= 16 A per phase)
IEC 61000, Electromagnetic compatibility (EMC) — Part 3-3: Limits — Limitation of voltage changes, voltage
fluctuations and flicker in public low-voltage supply systems, for equipment with rated current <= 16 A per
phase and not subject to conditional connection
3 Terms and definitions
For the purposes of this document, the terms and definitions given in ISO/IEC 17050, EN 60950, CISPR 14,
CISPR 22, CISPR 24, IEC 61000, ISO 9001 and ISO 14001 and the following, apply.
3.1 Conformity assessment: Any activity concerned with determining directly or indirectly that relevant
requirements are fulfilled.
3.2 Supplier’s declaration: Procedure by which a supplier gives written assurance that a product, process
or service conforms to specified requirements.
NOTE The supplier is the party that supplies the product, process or service and may be a manufacturer, distributor,
importer, assembler, service organization, etc. In order to avoid any confusion, the expression “self-certification” should
not be used.
3.3 Office equipment: Printers, copying equipment, digital scanners, facsimile equipment and systems
composed of combinations of these types of equipment.
4 Office equipment requirements
4.1 Performance
The equipment must be assured, by the original equipment manufacturer or authorized party, to perform per
the original product design specifications as documented by the original manufacturer in its product literature
and guaranties.
This means that the equipment, when comprised of reused parts should have the same cosmetic, functional
and performance characteristics as the equipment when comprised of all new parts.
4.2 Upgrades
The equipment must be manufactured using components that, if functionally critical, represent the most up-to-
date specification of the components, regardless of whether or not the components are new or reused.
NOTE This means that the equipment that contains reused parts must be upgraded with components that
significantly affect the function of the equipment. An example might be an upgraded electronic board, with changes that fix
a problem discovered soon after product introduction.
2 © ISO/IEC 2005 – All rights reserved

4.3 Testing
The equipment must be tested using the equivalent procedures as defined by the manufacturer regardless of
whether or not the product contains all new components or if it contains reused components.
4.4 Quality
If the equipment is originally manufactured in an ISO 9001 certified factory, then this condition must be
maintained. Factory certification to the ISO 9001, Quality management systems — Requirements may ensure
that the product conforms to the product’s established design.
4.5 Safety and electromagnetic emissions
The equipment must meet, at a minimum, the requirements of the international product safety International
Standard IEC 60950, Safety of Information Technology Equipment.
The equipment must also meet, if applicable to the equipment type and required by the market in which the
product is sold, the requirements of the following standards:
CISPR 14, Electromagnetic Compatibility — Requirements
...