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ISO 25550:2022

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Ageing societies — General requirements and guidelines for an age-inclusive workforce

Ageing societies — General requirements and guidelines for an age-inclusive workforce

This document provides requirements and guidelines to achieve an age-inclusive workforce, which has the potential of adding value for organizations, workers, communities and other stakeholders. This document enables organizations and other stakeholders to develop, implement, maintain and support an age-inclusive workforce. It provides opportunities for older workers, working internal or external to the organization, to be productive. This document is applicable to all organizations regardless of type or size, and to all work arrangements and all forms of relationships between organizations and workers. While organizations need to be inclusive of all workers regardless of age, these requirements and guidelines focus specifically on older workers. NOTE It does not imply that younger workers are excluded. Organizations can tailor these requirements and guidelines according to their own role and specific context.

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General Information

Status
Published
Publication Date
09-Feb-2022
ICS
03.100.30 - Management of human resources
Technical Committee
ISO/TC 314 - Ageing societies
Drafting Committee
ISO/TC 314/WG 1 - Ageing workforce
Current Stage
6060 - International Standard published
Start Date
10-Feb-2022
Due Date
08-Oct-2021
Completion Date
10-Feb-2022
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ISO 25550:2022 - Ageing societies — General requirements and guidelines for an age-inclusive workforce Released:2/10/2022ISO 25550:2022 - Ageing societies — General requirements and guidelines for an age-inclusive workforce Released:2/10/2022
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INTERNATIONAL ISO
STANDARD 25550
First edition
2022-02
Ageing societies — General
requirements and guidelines for an
age-inclusive workforce
Reference number
ISO 25550:2022(E)
© ISO 2022

---------------------- Page: 1 ----------------------
ISO 25550:2022(E)
COPYRIGHT PROTECTED DOCUMENT
© ISO 2022
All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may
be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting on
the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address below
or ISO’s member body in the country of the requester.
ISO copyright office
CP 401 • Ch. de Blandonnet 8
CH-1214 Vernier, Geneva
Phone: +41 22 749 01 11
Email: copyright@iso.org
Website: www.iso.org
Published in Switzerland
ii
  © ISO 2022 – All rights reserved

---------------------- Page: 2 ----------------------
ISO 25550:2022(E)
Contents Page
Foreword . vi
Introduction .vii
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
4 Guiding principles . 4
5 Leadership and age-inclusive organizational culture . 5
5.1 Age-inclusive governance and leadership . 5
5.1.1 General . 5
5.1.2 Requirements . 5
5.1.3 Recommendations: . 5
5.2 Age-inclusive organizational culture . 6
5.2.1 General . 6
5.2.2 Requirements . 6
5.2.3 Recommendations. 6
5.3 Workplace communication . 6
5.3.1 General . 6
5.3.2 Recommendations – internal communications . 6
5.3.3 Recommendations – external communications . 7
5.4 Equal opportunities and preventing ageism . 7
5.4.1 General . 7
5.4.2 Requirements . 7
5.4.3 Recommendations. 7
5.5 Positive image of age . 7
5.5.1 General . 7
5.5.2 Recommendations. 8
5.6 Older worker recognition . . 8
5.6.1 General . 8
5.6.2 Recommendations. 8
6 Workforce planning, recruitment/ re-entry and work allocation .8
6.1 Workforce planning . 8
6.1.1 General . 8
6.1.2 Requirements . 9
6.1.3 Recommendations. 9
6.2 Recruitment and re-entry of older workers . 9
6.2.1 General . 9
6.2.2 Requirements . 9
6.2.3 Recommendations. 10
6.3 Work allocation . 10
6.3.1 General . 10
6.3.2 Recommendations. 10
7 Work design .10
7.1 Worker capability – responsiveness to individuality . 10
7.1.1 General . 10
7.1.2 Recommendations. 11
7.2 Flexible work arrangements . 11
7.2.1 General . 11
7.2.2 Requirements . 11
8 Health and wellbeing . .12
8.1 Health management in the workplace .12
8.1.1 General .12
iii
© ISO 2022 – All rights reserved

---------------------- Page: 3 ----------------------
ISO 25550:2022(E)
8.1.2 Requirements .13
8.1.3 Recommendations.13
8.2 Physical health in the workplace . . 13
8.2.1 General .13
8.2.2 Recommendations.13
8.3 Mental and social health in the workplace . 14
8.3.1 General . 14
8.3.2 Recommendations. 14
8.4 Dementia in the workplace . 15
8.4.1 General .15
8.4.2 Recommendations. 15
8.5 Workplace health promotion . 16
8.5.1 General . 16
8.5.2 Requirements . 16
8.5.3 Recommendations: . 16
8.6 Occupational health and safety . 17
8.6.1 General . 17
8.6.2 Requirement . 17
8.7 Risk assessment program . 17
8.7.1 General . 17
8.7.2 Recommendations. 17
8.8 Ergonomic workplace design. 18
8.8.1 General . 18
8.8.2 Requirements . 18
8.8.3 Recommendations. 18
9 Career development .18
9.1 General . 18
9.2 Continual career planning . 19
9.2.1 General . 19
9.2.2 Recommendations. 19
9.3 Training and development solutions . 19
9.3.1 General . 19
9.3.2 Requirements . 20
9.3.3 Recommendations. 20
9.4 Enabling development steps, job changes and career breaks . 20
9.4.1 General .20
9.4.2 Recommendations.20
10 Knowledge management and intergenerational collaboration .21
10.1 Knowledge management . 21
10.1.1 General . 21
10.1.2 Recommendations. 21
10.2 Intergenerational collaboration . 21
10.2.1 General . 21
10.2.2 Recommendations. 22
11 Digitalization of workplaces and innovation .22
11.1 Digitalization of workplaces . .22
11.1.1 General .22
11.1.2 Requirements . 22
11.1.3 Recommendations.23
11.2 Co-creation and co-design . 23
11.2.1 General .23
11.2.2 Recommendations. 23
12 Succession planning .24
12.1 General . 24
12.2 Requirements . 24
12.3 Recommendations . 24
iv
  © ISO 2022 – All rights reserved

---------------------- Page: 4 ----------------------
ISO 25550:2022(E)
13 Transition to retirement .24
13.1 Transition planning . 24
13.1.1 General . 24
13.1.2 Recommendations. 24
13.2 Transition to retirement and individualized solutions . 25
13.2.1 General . 25
13.2.2 Requirement . 25
13.2.3 Recommendation . 25
13.3 Coaching for retirement life preparation . 25
13.3.1 General . 25
13.3.2 Recommendations.25
14 Continuing in the workforce .26
14.1 General . 26
14.2 Continue working, inclusion and maintaining contact . 26
14.2.1 General . 26
14.2.2 Recommendation . 26
14.3 Individualized working options . 26
14.3.1 General . 26
14.3.2 Recommendations. 26
15 The value of the ageing workforce’s ecosystem to the organization .27
15.1 General . 27
15.2 Older workers . 27
15.3 Community groups .28
15.3.1 General .28
15.3.2 Recommendations.28
15.4 Senior entrepreneurs, self-employment, micro-enterprises .28
15.4.1 General .28
15.4.2 Recommendations for senior entrepreneurship .29
15.4.3 Recommendations for self-employed, micro-enterprises and sub-
contractors .29
16 Financial literacy planning and benefits and rewards .29
16.1 Financial literacy . 29
16.1.1 General .29
16.1.2 Recommendations.30
16.2 Benefits and rewards . 30
16.2.1 General .30
16.2.2 Recommendations. 30
17 Continual improvement - assessment tools .30
17.1 General .30
17.2 Recommendations . 31
Annex A (informative) Concepts and effects of ageing .32
Annex B (informative) Individual continual career development planning .35
Annex C (informative) Assessment tools for an age-inclusive workforce.36
Annex D (informative) Examples of metrics to measure success and outcomes.39
Annex E (informative) Recommendations and solutions for small and medium-sized
organizations .42
Annex F (normative) Summary of the requirements . 44
Bibliography .46
v
© ISO 2022 – All rights reserved

---------------------- Page: 5 ----------------------
ISO 255
...

FINAL
INTERNATIONAL ISO/FDIS
DRAFT
STANDARD 25550
ISO/TC 314
Ageing societies — General
Secretariat: BSI
requirements and guidelines for an
Voting begins on:
2021-11-08 age-inclusive workforce
Voting terminates on:
2022-01-03
RECIPIENTS OF THIS DRAFT ARE INVITED TO
SUBMIT, WITH THEIR COMMENTS, NOTIFICATION
OF ANY RELEVANT PATENT RIGHTS OF WHICH
THEY ARE AWARE AND TO PROVIDE SUPPOR TING
DOCUMENTATION.
IN ADDITION TO THEIR EVALUATION AS
Reference number
BEING ACCEPTABLE FOR INDUSTRIAL, TECHNO-
ISO/FDIS 25550:2021(E)
LOGICAL, COMMERCIAL AND USER PURPOSES,
DRAFT INTERNATIONAL STANDARDS MAY ON
OCCASION HAVE TO BE CONSIDERED IN THE
LIGHT OF THEIR POTENTIAL TO BECOME STAN-
DARDS TO WHICH REFERENCE MAY BE MADE IN
NATIONAL REGULATIONS. © ISO 2021

---------------------- Page: 1 ----------------------
ISO/FDIS 25550:2021(E)
COPYRIGHT PROTECTED DOCUMENT
© ISO 2021
All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may
be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting on
the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address below
or ISO’s member body in the country of the requester.
ISO copyright office
CP 401 • Ch. de Blandonnet 8
CH-1214 Vernier, Geneva
Phone: +41 22 749 01 11
Email: copyright@iso.org
Website: www.iso.org
Published in Switzerland
ii
  © ISO 2021 – All rights reserved

---------------------- Page: 2 ----------------------
ISO/FDIS 25550:2021(E)
Contents Page
Foreword . vi
Introduction .vii
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
4 Guiding principles . 4
5 Leadership and age-inclusive organizational culture . 5
5.1 Age-inclusive governance and leadership . 5
5.1.1 General . 5
5.1.2 Requirements . 5
5.1.3 Recommendations: . 5
5.2 Age-inclusive organizational culture . 6
5.2.1 General . 6
5.2.2 Requirements . 6
5.2.3 Recommendations. 6
5.3 Workplace communication . 6
5.3.1 General . 6
5.3.2 Recommendations – internal communications . 6
5.3.3 Recommendations – external communications . 7
5.4 Equal opportunities and preventing ageism . 7
5.4.1 General . 7
5.4.2 Requirements . 7
5.4.3 Recommendations. 7
5.5 Positive image of age . 7
5.5.1 General . 7
5.5.2 Recommendations. 8
5.6 Older worker recognition . . 8
5.6.1 General . 8
5.6.2 Recommendations. 8
6 Workforce planning, recruitment/ re-entry and work allocation .8
6.1 Workforce planning . 8
6.1.1 General . 8
6.1.2 Requirements . 9
6.1.3 Recommendations. 9
6.2 Recruitment and re-entry of older workers . 9
6.2.1 General . 9
6.2.2 Requirements . 9
6.2.3 Recommendations. 10
6.3 Work allocation . 10
6.3.1 General . 10
6.3.2 Recommendations. 10
7 Work design .10
7.1 Worker capability – responsiveness to individuality . 10
7.1.1 General . 10
7.1.2 Recommendations. 11
7.2 Flexible work arrangements . 11
7.2.1 General . 11
7.2.2 Requirements . 11
8 Health and wellbeing . .12
8.1 Health management in the workplace .12
8.1.1 General .12
iii
© ISO 2021 – All rights reserved

---------------------- Page: 3 ----------------------
ISO/FDIS 25550:2021(E)
8.1.2 Requirements . 13
8.1.3 Recommendations.13
8.2 Physical health in the workplace . . 13
8.2.1 General .13
8.2.2 Recommendations.13
8.3 Mental and social health in the workplace . 14
8.3.1 General . 14
8.3.2 Recommendations. 14
8.4 Dementia in the workplace . 15
8.4.1 General .15
8.4.2 Recommendations. 15
8.5 Workplace health promotion . 16
8.5.1 General . 16
8.5.2 Requirements . 16
8.5.3 Recommendations: . 16
8.6 Occupational health and safety . 17
8.6.1 General . 17
8.6.2 Requirement . 17
8.7 Risk assessment program . 17
8.7.1 General . 17
8.7.2 Recommendations. 17
8.8 Ergonomic workplace design. 18
8.8.1 General . 18
8.8.2 Requirements . 18
8.8.3 Recommendations. 18
9 Career development .18
9.1 General . 18
9.2 Continual career planning . 19
9.2.1 General . 19
9.2.2 Recommendations. 19
9.3 Training and development solutions . 19
9.3.1 General . 19
9.3.2 Requirements . 20
9.3.3 Recommendations. 20
9.4 Enabling development steps, job changes and career breaks . 20
9.4.1 General .20
9.4.2 Recommendations.20
10 Knowledge management and intergenerational collaboration .21
10.1 Knowledge management . 21
10.1.1 General . 21
10.1.2 Recommendations. 21
10.2 Intergenerational collaboration . 21
10.2.1 General . 21
10.2.2 Recommendations. 22
11 Digitalization of workplaces and innovation .22
11.1 Digitalization of workplaces . .22
11.1.1 General .22
11.1.2 Requirements . 22
11.1.3 Recommendations.23
11.2 Co-creation and co-design . 23
11.2.1 General .23
11.2.2 Recommendations. 23
12 Succession planning .24
12.1 General . 24
12.2 Requirements . 24
12.3 Recommendations . 24
iv
  © ISO 2021 – All rights reserved

---------------------- Page: 4 ----------------------
ISO/FDIS 25550:2021(E)
13 Transition to retirement .24
13.1 Transition planning . 24
13.1.1 General . 24
13.1.2 Recommendations. 24
13.2 Transition to retirement and individualized solutions . 25
13.2.1 General . 25
13.2.2 Requirement . 25
13.2.3 Recommendation . 25
13.3 Coaching for retirement life preparation . 25
13.3.1 General . 25
13.3.2 Recommendations. 25
14 Continuing in the workforce .26
14.1 General . 26
14.2 Continue working, inclusion and maintaining contact . 26
14.2.1 General .26
14.2.2 Recommendation . 26
14.3 Individualized working options . 26
14.3.1 General .26
14.3.2 Recommendations. 26
15 The value of the ageing workforce’s ecosystem to the organization .27
15.1 General . 27
15.2 Older workers . 27
15.3 Community groups .28
15.3.1 General .28
15.3.2 Recommendations.28
15.4 Senior entrepreneurs, self-employment, micro-enterprises .28
15.4.1 General .28
15.4.2 Recommendations for senior entrepreneurship .29
15.4.3 Recommendations for self-employed, micro-enterprises and sub-
contractors .29
16 Financial literacy planning and benefits and rewards .29
16.1 Financial literacy . 29
16.1.1 General .29
16.1.2 Recommendations.30
16.2 Benefits and rewards . 30
16.2.1 General .30
16.2.2 Recommendations.30
17 Continual improvement - assessment tools .30
17.1 General .30
17.2 Recommendations . 31
Annex A (informative) Concepts and effects of ageing .32
Annex B (informative) Individual continual career development planning .35
Annex C (informative) Assessment tools for an age-inclusive workforce.36
Annex D (informative) Examples of metrics to measure success and outcomes.39
Annex E (informative) Recommendations and solutions for small and medium-sized
organizations .
...

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