ISO/DIS 54002
(Main)Quality management systems — Guidelines for the application of ISO 9001:2015 in police organizations
Quality management systems — Guidelines for the application of ISO 9001:2015 in police organizations
This document gives guidance on the application of ISO 9001:2015 in police organizations. This document is intended to assist a police organization to demonstrate its ability to consistently provide products and services that meet expectations of interested parties as well as applicable statutory and regulatory requirements. This document is intended to assist a police organization in satisfaction of interested parties. This document does not provide definitive interpretations of ISO 9001. This document is applicable to police organizations of all types, sizes, maturity level service and geographic location (e.g. police stations, border crossings, correctional facilities, civil defence).
Titre manque
Sistemi vodenja kakovosti - Smernice za uporabo ISO 9001 v policijskih organizacijah
General Information
Standards Content (Sample)
SLOVENSKI STANDARD
01-oktober-2024
Sistemi vodenja kakovosti - Smernice za uporabo ISO 9001 v policijskih
organizacijah
Quality management systems - Guidelines for the application of ISO 9001 in police
organizations
Titre manque
Ta slovenski standard je istoveten z: ISO/DIS 54002
ICS:
03.100.70 Sistemi vodenja Management systems
03.120.10 Vodenje in zagotavljanje Quality management and
kakovosti quality assurance
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.
DRAFT
International
Standard
ISO/DIS 54002
ISO/TC 176
Quality management systems -
Secretariat: SCC
Guidelines for the application of ISO
Voting begins on:
9001 in police organizations
2024-06-12
ICS: 03.120.10; 03.100.70
Voting terminates on:
2024-09-04
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Reference number
DRAFT
International
Standard
ISO/DIS 54002
ISO/TC 176
Quality management systems -
Secretariat: SCC
Guidelines for the application of ISO
Voting begins on:
9001 in police organizations
ICS: 03.120.10; 03.100.70
Voting terminates on:
THIS DOCUMENT IS A DRAFT CIRCULATED
FOR COMMENTS AND APPROVAL. IT
IS THEREFORE SUBJECT TO CHANGE
AND MAY NOT BE REFERRED TO AS AN
INTERNATIONAL STANDARD UNTIL
PUBLISHED AS SUCH.
IN ADDITION TO THEIR EVALUATION AS
BEING ACCEPTABLE FOR INDUSTRIAL,
© ISO 2024
TECHNOLOGICAL, COMMERCIAL AND
USER PURPOSES, DRAFT INTERNATIONAL
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STANDARDS MAY ON OCCASION HAVE TO
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Published in Switzerland Reference number
ii
Contents Page
Foreword . vi
Introduction. vii
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 2
3.1 police organization . 2
3.1.1 mandate of the police organization . 2
3.1.2 citizen coexistence . 2
3.1.3 security . 2
3.1.4 context and challenges of the police organization . 2
3.2 interested party (of the police organization) . 2
3.2.1 dimension . 3
3.2.2 citizen . 3
3.2.3 citizen security . 3
3.2.4 customer of the police organization . 3
3.2.5 user of police service . 3
3.2.6 citizens, users, and beneficiaries of the police service . 3
3.3 police service . 3
3.3.1 service lines by process . 3
3.3.2 functional service lines . 3
3.4 public value (of the police service) . 4
3.5 legitimacy of the police organization . 4
3.5.1 requirement of the police service. 4
3.5.2 satisfaction with the police service . 4
3.6 indicators of the police organization . 4
3.6.1 police capacity . 4
3.6.2 integrity . 4
3.6.3 individual integrity . 4
3.6.4 organizational integrity . 4
3.6.5 sustainability . 4
3.7 police surveillance . 5
3.8 police activity . 5
3.9 police staff . 5
4 Context of the organization . 5
4.1 Understanding the organization and its context . 5
4.2 Understanding the needs and expectations of interested parties . 7
4.3 Determining the scope of the quality management system . 8
4.4 Quality management system and its processes . 9
5 Leadership . 11
5.1 Leadership and commitment .11
5.1.1 General.11
5.1.2 Customer focus . 13
5.2 Policy .14
5.2.1 Establishing the quality policy .14
5.2.2 Communicating the quality policy . 15
5.3 Organizational roles, responsibilities and authorities . 15
iii
6 Planning . 16
6.1 Actions to address risks and opportunities . 16
6.2 Quality objectives and planning to achieve them . 19
6.3 Planning of changes .22
7 Support . 23
7.1 Resources .23
7.1.1 General.23
7.1.2 People.24
7.1.3 Infrastructure .24
7.1.4 Environment for the operation of processes . 26
7.1.5 Monitoring and measuring resources . 26
7.1.6 Organizational knowledge.28
7.2 Competence .29
7.3 Awareness .31
7.4 Communication .32
7.5 Documented information .34
7.5.1 General.34
7.5.2 Creating and updating documented information . 36
7.5.3 Control of documented information . 36
8 Operation . 38
8.1 Operational planning and control .38
8.2 Requirements for products and services . 39
8.2.1 Customer communication .39
8.2.2 Determining the requirements related to products and services . 40
8.2.3 Review of the requirements related to products and services . 41
8.2.4 Changes to requirements for products and services . 42
8.3 Design and development of products and services . 42
8.3.1 General.
...
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