Intelligent transport systems - ESafety - Pan-European eCall operating requirements

The objective of implementing the pan-European in-vehicle emergency call system (eCall) is to automate the notification of a traffic accident, wherever in Europe, with the same technical standards and the same quality of services objectives by using 'Public Land Mobile Networks'(PLMN) (such as GSM and UMTS), which supports the European pre-assigned emergency destination address (see normative references) and to provide a means of manually triggering the notification of an incident.
This European Standard specifies the general operating requirements and intrinsic procedures for in-vehicle emergency call (eCall) services in order to transfer an emergency message from a vehicle to a Public Safety Answering Point (PSAP) in the event of a crash or emergency, via an eCall communication session and to establish a voice channel between the in-vehicle equipment and the PSAP.
Private third party in-vehicle emergency supporting services may also provide a similar eCall function by other means. The provision of such services are defined in EN 16102, and are outside the scope of this European Standard.
The communications protocols and methods for the transmission of the eCall message are not specified in this European Standard.
This European Standard specifies the operating requirements for an eCall service. An important part of the eCall service is a Minimum Set of Data (MSD). The operating requirements for the MSD are determined in this European Standard, but the form and data content of the MSD is not defined herein. A common European MSD is determined in EN 15722.
This European Standard does not specify whether eCall is provided using embedded equipment or other means (for example in the case of aftermarket equipment).

Intelligente Verkehrssysteme - eSicherheit - Betriebsanforderungen für den gesamteuropäischen eCall

Das Ziel der Implementierung des gesamteuropäischen fahrzeuginternen Notrufsystems (eCall) besteht darin, die Benachrichtigung über den Eintritt eines Verkehrsunfallereignisses europaweit mit denselben technischen Standards und denselben Dienstgütezielen durch Nutzung eines „Mobilfunknetzes“ (en: Public Land Mobile Network, PLMN) zu automatisieren, welches die europäische zuvor zugeordnete Notzieladresse (siehe Normative Verweisungen) unterstützt, und darin, ein Hilfsmittel für die manuelle Auslösung der Benachrichtigung über den Eintritt eines Notfalls zur Verfügung zu stellen.
Dieses Dokument legt die allgemeinen Betriebsanforderungen und intrinsischen Verfahren für fahrzeuginterne Notruf-Dienste (eCall) mit dem Ziel fest, im Falle eines Unfalls oder eines sonstigen Notfalls über eine eCall-Kommunikationssitzung einen Notruf vom Fahrzeug an eine Notrufzentrale (PSAP) zu übermitteln und eine Sprachverbindung zwischen der fahrzeuginternen Einrichtung und der PSAP herzustellen.
Von Dritten bereitgestellte, private fahrzeugseitige Dienste zur Unterstützung in Notfällen können eine ähnliche eCall-Funktion auch mit anderen Mitteln zur Verfügung stellen. Derartige Dienste sind in EN 16102 festgelegt und nicht Gegenstand des vorliegenden Dokumentes.
Die Kommunikationsprotokolle und die Verfahren für die Übertragung der eCall-Nachricht sind in diesem Dokument nicht festgelegt.
Dieses Dokument legt die Betriebsanforderungen für eCall-Dienste fest. Ein wichtiger Bestandteil des eCall-Dienstes ist der minimale Datensatz (en: Minimum Set of Data, MSD). In diesem Dokument sind die Betriebsanforderungen für den MSD, nicht aber seine Form und sein Dateninhalt festgelegt. Ein gemeinsamer Europäischer MSD ist in EN 15722 festgelegt.
Dieses Dokument legt nicht fest, ob eCall in Einrichtungen integriert ist oder mit anderen Mitteln zur Verfügung gestellt wird (z. B. im Falle von Nachrüsteinrichtungen).

Systèmes de transport intelligents - eSafety - Exigences opérationnelles du service eCall paneuropéen

L’implémentation du système embarqué d’appel d’urgence paneuropéen (eCall) a pour objectif d’automatiser la notification d’un accident routier, quel que soit le lieu de cet accident en Europe, avec les mêmes critères techniques et les mêmes objectifs de qualité de service en utilisant un réseau mobile terrestre public appelé PLMN (GSM et UMTS, par exemple) qui prend en charge l’adresse européenne pré-affectée de destination des appels d’urgence (voir références normatives), et de fournir un moyen de déclenchement manuel de la notification d’un incident.
Le présent document définit les exigences générales de fonctionnement et les procédures inhérentes aux services d’appel d’urgence embarqués (eCall) afin de transmettre un message d’urgence d’un véhicule à un « centre de réception des appels d’urgence » (PSAP) en cas d’accident ou d’urgence, par le biais d’une session de communication d’appel d’urgence et d’établir un appel vocal entre l’équipement à bord du véhicule et le PSAP.
Les services d’urgence embarqués de fournisseurs privés peuvent également exercer une fonction d’appel d’urgence similaire par d’autres moyens. Les dispositions applicables à ces types de services sont définies dans la norme EN 16102, et ne relèvent pas du domaine d’application du présent document.
Le présent document ne spécifie ni les protocoles de communication ni les moyens de transmission du message eCall.
Le présent document précise les exigences de fonctionnement d’un service eCall. Une part importante du service eCall est constituée par un ensemble minimal de données (MSD). Les exigences de fonctionnement du MSD sont déterminées dans le présent document, mais la forme et le contenu des données du MSD n’y sont pas définis. Un MSD européen commun est déterminé dans l’EN 15722.
Le présent document ne spécifie pas si l’eCall est fourni à l’aide d’un équipement intégré ou d’autres moyens (par exemple en cas d’équipement de seconde monte).

Inteligentni transportni sistemi - e-Varnost - Zahteve za delovanje vseevropskega elektronskega klica v sili

Cilj uvedbe vseevropskega sistema za klic v sili v vozilih (elektronski klic v sili) je avtomatizirati obveščanje ob prometni nesreči, kjer koli v Evropi, z enakimi tehničnimi standardi in enakimi cilji glede kakovosti storitev z uporabo »javnih kopenskih mobilnih omrežij« (PLMN) (kot sta GSM in UMTS), ki podpirajo evropske vnaprej dodeljene ciljne naslove za nujne primere (glej normativne sklice), ter zagotoviti način za ročno pošiljanje obvestila ob prometni nesreči.
Ta evropski standard določa splošne operativne zahteve in notranje postopke za storitve elektronskih klicev v sili iz vozila za prenos sporočila klica v sili od vozila do »odzivne točke javne varnosti« (PSAP), če pride do trka ali nujnega primera, prek komunikacijske seje v okviru elektronskega klica v sili, in za vzpostavitev glasovnega kanala med opremo v vozilu in PSAP.
Tudi zasebne podporne storitve tretjih strani za nujne primere v vozilih lahko zagotovijo podobno funkcijo elektronskega klica v sili na druge načine. Zagotavljanje takih storitev je opredeljeno v standardu EN 16102 in je zunaj področja uporabe tega evropskega standarda.
Komunikacijski protokoli in metode za prenos sporočila elektronskega klica v sili niso opredeljeni v tem evropskem standardu.
Ta evropski standard določa zahteve za delovanje storitve elektronskega klica v sili. Pomemben del storitve elektronskega klica v sili je minimalni nabor podatkov (MSD). Zahteve za delovanje za minimalni nabor podatkov so določene v tem evropskem standardu, vendar pa oblika in vsebina podatkov minimalnega nabora podatkov nista opredeljeni v standardu. V standardu EN 15722 je opredeljen skupen evropski minimalni nabor podatkov.
Ta evropski standard ne določa, ali se elektronski klic v sili zagotavlja z uporabo vgrajene opreme ali na druge načine (na primer v primeru opreme za naknadno vgradnjo).

General Information

Status
Published
Public Enquiry End Date
14-Jan-2021
Publication Date
29-Nov-2022
Technical Committee
Current Stage
6060 - National Implementation/Publication (Adopted Project)
Start Date
18-Nov-2022
Due Date
23-Jan-2023
Completion Date
30-Nov-2022

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SLOVENSKI STANDARD
SIST EN 16072:2023
01-januar-2023
Nadomešča:
SIST EN 16072:2015
Inteligentni transportni sistemi - e-Varnost - Zahteve za delovanje vseevropskega
elektronskega klica v sili
Intelligent transport systems - ESafety - Pan-European eCall operating requirements
Intelligente Verkehrssysteme - eSicherheit - Betriebsanforderungen für den
gesamteuropäischen eCall
Systèmes de transport intelligents - eSafety - Exigences opérationnelles du service eCall
paneuropéen
Ta slovenski standard je istoveten z: EN 16072:2022
ICS:
03.220.20 Cestni transport Road transport
13.200 Preprečevanje nesreč in Accident and disaster control
katastrof
35.240.60 Uporabniške rešitve IT v IT applications in transport
prometu
SIST EN 16072:2023 en,fr,de
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.

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SIST EN 16072:2023

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SIST EN 16072:2023


EN 16072
EUROPEAN STANDARD

NORME EUROPÉENNE

September 2022
EUROPÄISCHE NORM
ICS 03.220.20; 13.200; 35.240.60 Supersedes EN 16072:2015
English Version

Intelligent transport systems - ESafety - Pan-European
eCall operating requirements
Systèmes de transport intelligents - eSafety - Exigences Intelligente Verkehrssysteme - eSicherheit -
opérationnelles du service eCall paneuropéen Betriebsanforderungen für den gesamteuropäischen
eCall
This European Standard was approved by CEN on 24 July 2022.

CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this
European Standard the status of a national standard without any alteration. Up-to-date lists and bibliographical references
concerning such national standards may be obtained on application to the CEN-CENELEC Management Centre or to any CEN
member.

This European Standard exists in three official versions (English, French, German). A version in any other language made by
translation under the responsibility of a CEN member into its own language and notified to the CEN-CENELEC Management
Centre has the same status as the official versions.

CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia,
Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway,
Poland, Portugal, Republic of North Macedonia, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Türkiye and
United Kingdom.





EUROPEAN COMMITTEE FOR STANDARDIZATION
COMITÉ EUROPÉEN DE NORMALISATION

EUROPÄISCHES KOMITEE FÜR NORMUNG

CEN-CENELEC Management Centre: Rue de la Science 23, B-1040 Brussels
© 2022 CEN All rights of exploitation in any form and by any means reserved Ref. No. EN 16072:2022 E
worldwide for CEN national Members.

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SIST EN 16072:2023
EN 16072:2022 (E)
Contents Page
European foreword . 4
Introduction . 5
1 Scope . 7
2 Normative references . 7
3 Terms and definitions . 8
4 Symbols and abbreviations . 12
5 Conformance . 13
6 High level functional requirements . 13
6.1 General high level functional requirements . 13
6.1.1 General . 13
6.1.2 Linguistic aspects . 14
6.1.3 High level In-vehicle system requirements . 14
6.1.4 eCall architecture . 14
6.1.5 eCall operation sequence . 14
6.2 eCall service chain . 15
6.2.1 General . 15
6.2.2 Actors in eCall service provision . 15
6.2.3 Privacy aspects . 15
6.2.4 Use of location and heading at PSAP . 16
7 Operational requirements . 16
7.1 General . 16
7.2 Liability . 17
7.3 Routing of an eCall . 17
7.3.1 General . 17
7.3.2 eCall 'flag' . 17
7.3.3 eCall routing to PSAP . 18
7.4 Prioritization of an eCall . 18
7.5 Post-crash performance of in-vehicle equipment . 18
7.6 Location and direction . 18
7.6.1 Location data . 18
7.6.2 Data concerning direction and location . 19
7.7 Minimum Set of Data (MSD) . 19
7.7.1 Data within the MSD . 19
7.7.2 Optional additional data . 20
7.7.3 Notification of undecoded MSD data to PSAP operator . 20
7.8 Modes of operation for automatic triggered eCall . 20
7.9 In-vehicle ‘Human Machine Interface’ (HMI) aspects . 21
7.9.1 General . 21
7.9.2 HMI aspects in the case of automatic triggering . 21
7.9.3 HMI aspects in the case of a manual triggering . 21
7.9.4 Alerting of initiated eCall (automatically or manually triggered) . 21
7.10 Triggering . 21
7.10.1 Automatic eCall triggering strategy . 21
7.10.2 Manual eCall triggering strategy . 22
2

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SIST EN 16072:2023
EN 16072:2022 (E)
7.10.3 Manual termination of eCall by vehicle occupants before trigger confirmation . 22
7.11 Termination of an in progress eCall . 22
7.12 Requirements to physical layer . 22
7.12.1 Transport protocol . 22
7.12.2 Performance requirements- time required to transmit data . 23
7.12.3 End-to-end performance criteria . 23
7.12.4 Performance criteria – Wireless network . 23
7.12.5 Performance criteria – PSAP . 23
7.13 Establish voice channel . 24
7.13.1 General . 24
7.13.2 Service area issues . 24
7.13.3 Roaming requirements for service . 24
7.14 Acknowledgement of eCall . 24
7.15 Continuing availability . 24
7.16 PSAP response . 25
7.17 eCall termination . 25
7.17.1 General . 25
7.17.2 IVS redial . 25
7.17.3 PSAP call-back . 25
7.17.4 Record transaction . 26
8 Defences against attack . 26
8.1 Call line security . 26
8.2 Hoax calls . 26
8.3 False generation of eCalls . 26
8.4 End of life management . 26
8.5 Denial of service attack . 27
8.6 Malicious attack on PSAP . 27
9 Different and additional requirements for specific UNECE vehicle categories . 27
10 Test and conformance requirements . 27
10.1 General . 27
10.2 In-vehicle equipment conformance . 28
10.3 Network conformance . 28
10.4 PSAP conformance . 28
10.5 Interoperability conformance . 28
11 Marking, labelling and packaging . 28
Bibliography . 29

3

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SIST EN 16072:2023
EN 16072:2022 (E)
European foreword
This document (EN 16072:2022) has been prepared by Technical Committee CEN/TC 278 “Intelligent
transport systems”, the secretariat of which is held by NEN.
This European Standard shall be given the status of a national standard, either by publication of an
identical text or by endorsement, at the latest by March 2023, and conflicting national standards shall be
withdrawn at the latest by March 2023.
Attention is drawn to the possibility that some of the elements of this document may be the subject of
patent rights. CEN shall not be held responsible for identifying any or all such patent rights.
This document supersedes EN 16072:2015.
This document has been prepared under a Standardization Request given to CEN by the European
Commission and the European Free Trade Association.
The following revisions have been introduced:
— Subclause 7.7.3 has been added to inform the PSAP operator about undecoded MSD data;
— Subclause 7.7.1, 7.12.5 and 7.13.1 have been enhanced with generic requirements, which have been
removed in EN 16062:2022, Clause 7.7;
— Subclause 7.10.1 has been adapted to better cover electrical vehicles;
— Subclause 7.17.3 has been adapted to comply with regulations;
— Subclause 11.3 has been changed to avoid conflicting requirements and renumbered to 10.2;
— Removed references to the type of (mobile) networks (e.g. circuit switched (GSM and UMTS) or
packet switched (aka IMS eCall) where it caused text to be less readable or duplicated;
— Added clarification or reworded text to improve readability.
Any feedback and questions on this document should be directed to the users’ national standards body.
A complete listing of these bodies can be found on the CEN website.
According to the CEN-CENELEC Internal Regulations, the national standards organisations of the
following countries are bound to implement this European Standard: Austria, Belgium, Bulgaria, Croatia,
Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland,
Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Republic of North
Macedonia, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Türkiye and the United
Kingdom.
4

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SIST EN 16072:2023
EN 16072:2022 (E)
Introduction
The scale of death and injury on roads in Europe needs to be fully comprehended to understand the need
for 'Emergency Call' (eCall). In 2008 there were 38 900 fatalities in EU-27. The figure for 2009 is around
34 500 fatalities. The trend 2001 to 2008 is around 5 % reduction annually. Road accident injuries are in
the region of 1,7 million (2008). Roads remain unsafe and further efforts are needed. The pan-European
in-vehicle emergency call, eCall, is estimated to have the potential to save up to 2 500 fatalities annually
in the EU when fully deployed and furthermore to reduce the severity of injuries, to bring significant
savings to the society in and to reduce human suffering.
Emergency calls made from vehicles or mobile telephones using wireless technologies can assist with the
objectives of significantly reducing road deaths and injuries, but drivers often have poor (imprecise)
location- awareness, especially on interurban roads or abroad. Additionally, in many situations, the car
occupants may not be in a position to call using a normal mobile phone.
The situation is worse for those travelling abroad: A high (and increasing) number of vehicles travelling
outside their home country is thus also contributing to the need for automated emergency call system in
vehicles. In EU there are over 100 million trips to another EU country per year (EU-15). 65 % people feel
less protected while abroad and most do not know which number to call in an emergency (in some
countries over 60 %). Language problems are pertinent and may render proper communication difficult.
Yet, in the most crucial cases, the victim(s) may not be able to call because they have been
injured/trapped, do not know the local number to call and in many cases, particularly in rural situations
and late at night, there may be no witnesses, who happen to have a mobile phone and a sense of
community.
eCall, in the context of 'Road Traffic and Transport Telematics' (otherwise known as 'Intelligent
Transport Systems' or 'ITS'), can be described as an 'automatic or user instigated system to provide
notification to Public Safety Answering Points (PSAP), by means of wireless communications, that a
vehicle has crashed, and to provide coordinates, a defined Minimum Set of Data, and where possible a
voice link to the PSAP'.
The objective of implementing the pan-European in-vehicle emergency call system (eCall) is to automate
the notification of a traffic accident, wherever in the European Union and associated countries, with the
same technical standards and the same quality of services objectives of other emergency (TS12) services.
Definition of the Minimum Set of Data, the communications media and means of transferring the data are
not specified in this document.
This document specifies the generic operational requirements for the provision of an eCall service. The
practical provision and operation of eCall service and equipment is dependent on the communications
medium being available throughout the lifetime of equipment installed in vehicles.
NOTE The term PSAP, which is most widely used in the eCall documentation, European Commission
documents etc., equates to the term emergency call response centre.
The European Committee for Standardization (CEN) draws attention to the fact that it is claimed that
compliance with this document may involve the use of patents concerning eCall given in this document.
The patents held may refer to the implementation of eCall in general using the network access device
referenced (but not defined) in this document, but do not specifically directly refer to any of the
application specification clauses defined herein.
CEN takes no position concerning the evidence, validity and scope of these patent rights.
The holder of these patent rights has ensured to CEN that he/she is willing to negotiate licenses under
reasonable and non-discriminatory terms and conditions with applicants throughout the world. In this
respect, the statement of the holders of these patent rights are registered with CEN. Information may be
obtained from:
5

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SIST EN 16072:2023
EN 16072:2022 (E)
Mr. Thomas R. Rouse
VP QTL Patent Counsel QUALCOMM Incorporated
5775 Morehouse Drive
San Diego, California 92121
Phone: +1-858-587-1121
Fax: +1-858-658-2503
Email: trouse@qualcomm.com
URL: www.qualcomm.com
Mr. Thomas W. Davis Jr. General Council AIRBIQUITY Incorporated
1011 Western Avenue, Suite 600
Seattle, Washington 98104
USA
Phone: +1.206.219.2700
Fax: +1.206.842.9259
Toll-Free: +1.888.334.7741
Email: tdavis@airbiquity.com

URL: www.airbiquity.com
Attention is drawn to the possibility that some of the elements of this document may be the subject of
patent rights other than those identified above. CEN shall not be held responsible for identifying any or
all such patent rights.
6

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SIST EN 16072:2023
EN 16072:2022 (E)
1 Scope
The objective of implementing the pan-European in-vehicle emergency call system (eCall) is to automate
the notification of a traffic accident, wherever in Europe, with the same technical standards and the same
quality of services objectives by using 'Public Land Mobile Networks'(PLMN) (such as GSM and UMTS),
which supports the European pre-assigned emergency destination address (see normative references)
and to provide a means of manually triggering the notification of an incident.
This document specifies the general operating requirements and intrinsic procedures for in-vehicle
emergency call (eCall) services in order to transfer an emergency message from a vehicle to a Public
Safety Answering Point (PSAP) in the event of a crash or emergency, via an eCall communication session
and to establish a voice channel between the in-vehicle equipment and the PSAP.
Private third party in-vehicle emergency supporting services may also provide a similar eCall function by
other means. The provision of such services are defined in EN 16102, and are outside the scope of this
document.
The communications protocols and methods for the transmission of the eCall message are not specified
in this document.
This document specifies the operating requirements for an eCall service. An important part of the eCall
service is a Minimum Set of Data (MSD). The operating requirements for the MSD are determined in this
document, but the form and data content of the MSD is not defined herein. A common European MSD is
determined in EN 15722.
This document does not specify whether eCall is provided using embedded equipment or other means
(for example in the case of aftermarket equipment).
2 Normative references
The following documents are referred to in the text in such a way that some or all of their content
constitutes requirements of this document. For dated references, only the edition cited applies. For
undated references, the latest edition of the referenced document (including any amendments) applies.
EN 15722:2020, Intelligent transport systems - ESafety - ECall minimum set of data
EN 16062, Intelligent transport systems - ESafety - eCall high level application requirements (HLAP) using
GSM/UMTS circuit switched networks
EN 16454, Intelligent transport systems - ESafety - ECall end to end conformance testing
CEN/TS 17184, Intelligent transport systems - eSafety - eCall High level application Protocols (HLAP) using
IMS packet switched networks
CEN/TS 17240, Intelligent transport systems - ESafety - ECall end to end conformance testing for IMS packet
switched based systems
EN ISO 24978, Intelligent transport systems - ITS Safety and emergency messages using any available
wireless media - Data registry procedures (ISO 24978)
7

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SIST EN 16072:2023
EN 16072:2022 (E)
3 Terms and definitions
For the purposes of this document, the following terms and definitions apply.
ISO and IEC maintain terminological databases for use in standardization at the following addresses:
— IEC Electropedia: available at https://www.electropedia.org/
— ISO Online browsing platform: available at https://www.iso.org/obp
3.1
112
single European emergency call number supporting Teleservice 12
3.2
E112
emergency communications service using the single European emergency call number, 112, which is
enhanced with location information of the calling user
3.3
association
data concept; structural relationship
3.4
cellular network
wireless communications network consisting of multiple adjacent access points (cells) with the capability
of homogeneous transfer of a communications session instance to an adjacent cell without significant
interruption to the session
3.5
data
representations of static or dynamic objects in a formalized manner suitable for communication,
interpretation, or processing by humans or by machines
3.6
data concept
any of a group of data structures (i.e., object class, property, value domain, data elements, message,
interface dialogue, association) referring to abstractions or things in the natural world that can be
identified with explicit boundaries and meaning and whose properties and behaviour all follow the same
rules
3.7
data element
single unit of information of interest (such as a fact, proposition, observation, etc.) about some (entity)
class of interest (e.g. a person, place, process, property, concept, association, state, event) considered to
be indivisible in a particular context
3.8
eCall
emergency call generated either automatically via activation of in-vehicle sensors or manually by the
vehicle occupants; when activated it provides notification and relevant location information to the most
appropriate Public Safety Answering Point, by means of mobile wireless communications networks, carries
a defined standardized Minimum Set of Data notifying that there has been an incident that requires
response from the emergency services, and establishes an audio channel between the occupants of the
vehicle and the most appropriate Public Safety Answering Point
8

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SIST EN 16072:2023
EN 16072:2022 (E)
3.9
eCall generator
occupant of a vehicle or equipment within a vehicle that has cause to trigger an eCall transaction by
automatic or manual means
3.10
eCall identifier
one of two information element bits (flags) included in the emergency call set-up message that may be
used by the mobile network to filter and route automatically and manually initiated eCalls to a designated
PSAP
3.11
eCall in-vehicle system
in-vehicle equipment together with the means to trigger, manage and effect the eCall transaction
3.12
eCall service
capability of in-vehicle equipment to be an eCall generator, triggering of an eCall transaction, intent of a
PSAP to be an eCall responder and provision of that response
3.13
eCall transaction
establishment of a mobile wireless communications session across a public wireless communications
network and the transmission of a Minimum Set of Data from a vehicle to a Public Safety Answering Point
and the establishment of a voice channel between the vehicle and the PSAP
3.14
eCall trigger
signal emanating from within the vehicle to the eCall in-vehicle equipment which requests to start an eCall
transaction
3.15
emergency call response centre
term used in ITS Implementation Directive to mean ‘Public Safety Answering Point’ (PSAP)
3.16
geographic information service/system (GIS)
system or service that provides spatial data, management, retrieval, analysis, and visualization functions
designed to capture, store, ma
...

SLOVENSKI STANDARD
oSIST prEN 16072:2021
01-januar-2021
Inteligentni transportni sistemi - e-Varnost - Zahteve za delovanje vseevropskega
elektronskega klica v sili
Intelligent transport systems - ESafety - Pan-European eCall operating requirements
Intelligente Verkehrssysteme - eSicherheit - Betriebsanforderungen für den
gesamteuropäischen eCall
Systèmes de transport intelligents - eSafety - Exigences opérationnelles du service eCall
paneuropéen
Ta slovenski standard je istoveten z: prEN 16072
ICS:
03.220.20 Cestni transport Road transport
13.200 Preprečevanje nesreč in Accident and disaster control
katastrof
35.240.60 Uporabniške rešitve IT v IT applications in transport
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oSIST prEN 16072:2021


DRAFT
EUROPEAN STANDARD
prEN 16072
NORME EUROPÉENNE

EUROPÄISCHE NORM

October 2020
ICS 03.220.20; 13.200 Will supersede EN 16072:2015
English Version

Intelligent transport systems - ESafety - Pan-European
eCall operating requirements
Systèmes de transport intelligents - eSafety - Exigences Intelligente Verkehrssysteme - eSicherheit -
opérationnelles du service eCall paneuropéen Betriebsanforderungen für den gesamteuropäischen
eCall
This draft European Standard is submitted to CEN members for enquiry. It has been drawn up by the Technical Committee
CEN/TC 278.

If this draft becomes a European Standard, CEN members are bound to comply with the CEN/CENELEC Internal Regulations
which stipulate the conditions for giving this European Standard the status of a national standard without any alteration.

This draft European Standard was established by CEN in three official versions (English, French, German). A version in any other
language made by translation under the responsibility of a CEN member into its own language and notified to the CEN-CENELEC
Management Centre has the same status as the official versions.

CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia,
Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway,
Poland, Portugal, Republic of North Macedonia, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and
United Kingdom.

Recipients of this draft are invited to submit, with their comments, notification of any relevant patent rights of which they are
aware and to provide supporting documentation.

Warning : This document is not a European Standard. It is distributed for review and comments. It is subject to change without
notice and shall not be referred to as a European Standard.


EUROPEAN COMMITTEE FOR STANDARDIZATION
COMITÉ EUROPÉEN DE NORMALISATION

EUROPÄISCHES KOMITEE FÜR NORMUNG

CEN-CENELEC Management Centre: Rue de la Science 23, B-1040 Brussels
© 2020 CEN All rights of exploitation in any form and by any means reserved Ref. No. prEN 16072:2020 E
worldwide for CEN national Members.

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Contents Page
European foreword . 4
Introduction . 5
1 Scope . 7
2 Normative references . 7
3 Terms and definitions . 8
4 Symbols and abbreviations . 12
5 Conformance . 13
6 High level functional requirements . 13
6.1 General high level functional requirements . 13
6.1.1 General . 13
6.1.2 Linguistic aspects . 14
6.1.3 High level In-vehicle system requirements . 14
6.1.4 eCall architecture . 14
6.1.5 eCall operation sequence . 14
6.2 eCall service chain . 15
6.2.1 General . 15
6.2.2 Actors in eCall service provision . 15
6.2.3 Privacy aspects . 15
6.2.4 Use of location and heading at PSAP . 16
7 Operational requirements . 16
7.1 General . 16
7.2 Liability . 17
7.3 Routing of an eCall . 17
7.3.1 General . 17
7.3.2 eCall 'flag' . 17
7.3.3 eCall routing to PSAP . 18
7.4 Prioritization of an eCall . 18
7.5 Post-crash performance of in-vehicle equipment . 18
7.6 Location and direction . 18
7.6.1 Location data . 18
7.6.2 Data concerning direction and location . 19
7.7 Minimum Set of Data (MSD) . 19
7.7.1 Data within the MSD . 19
7.7.2 Optional additional data . 20
7.8 Modes of operation for automatic triggered eCall . 20
7.9 In-vehicle ‘Human Machine Interface’ (HMI) aspects . 20
7.9.1 General . 20
7.9.2 HMI aspects in the case of automatic triggering . 21
7.9.3 HMI aspects in the case of a manual triggering . 21
7.9.4 Alerting of initiated eCall (automatically or manually triggered) . 21
7.10 Triggering . 21
7.10.1 Automatic eCall triggering strategy . 21
7.10.2 Manual eCall triggering strategy . 22
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7.10.3 Manual termination of eCall by vehicle occupants before trigger confirmation . 22
7.11 Termination of an in progress eCall . 22
7.12 Requirements to physical layer . 22
7.12.1 Transport protocol . 22
7.12.2 Performance requirements- time required to transmit data . 22
7.12.3 End-to-end performance criteria . 22
7.12.4 Performance criteria – Wireless network . 23
7.12.5 Performance criteria – PSAP . 23
7.13 Establish voice channel . 23
7.13.1 General . 23
7.13.2 Service area issues . 23
7.13.3 Roaming requirements for service . 24
7.14 Acknowledgement of eCall . 24
7.15 Continuing availability . 24
7.16 PSAP response . 24
7.17 eCall termination . 24
7.17.1 General . 24
7.17.2 IVS redial . 24
7.17.3 PSAP call-back . 24
7.17.4 Record transaction . 25
8 Defences against attack . 25
8.1 Call line security . 25
8.2 Hoax calls . 25
8.3 False generation of eCalls . 26
8.4 End of life management . 26
8.5 Denial of service attack . 26
8.6 Malicious attack on PSAP . 26
9 Different and additional requirements for specific UNECE vehicle categories . 27
10 Test and conformance requirements . 27
10.1 General . 27
10.2 In-vehicle equipment conformance . 27
10.3 Network conformance . 27
10.4 PSAP conformance . 27
10.5 Interoperability conformance . 28
11 Marking, labelling and packaging . 28
Bibliography . 29

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European foreword
This document (prEN 16072:2020) has been prepared by Technical Committee CEN/TC 278 “Intelligent
transport systems”, the secretariat of which is held by NEN.
This document is currently submitted to the CEN Enquiry.
This document will supersede EN 16072:2015.
The following revisions have been introduced:
— Subclause 7.10.1 has been adapted to better cover electrical vehicles;
— Subclause 7.17.3 has been adapted to comply with regulations;
— Subclause 11.3 has been changed to avoid conflicting requirements ;
— Removed references to the type of (mobile) networks (e.g. circuit switched (GSM and UMTS) or
packet switched (aka IMS eCall) where it caused text to be less readable or duplicated;
— Added clarification or reworded text to improve readability.
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Introduction
The scale of death and injury on roads in Europe needs to be fully comprehended to understand the need
for 'Emergency Call' (eCall). In 2008 there were 38 900 fatalities in EU-27. The figure for 2009 is around
34 500 fatalities. The trend 2001 to 2008 is around 5 % reduction annually. Road accident injuries are in
the region of 1,7 million (2008). Roads remain unsafe and further efforts are needed. The pan-European
in-vehicle emergency call, eCall, is estimated to have the potential to save up to 2 500 fatalities annually
in EU-28 when fully deployed and furthermore to reduce the severity of injuries, to bring significant
savings to the society in and to reduce human suffering.
Emergency calls made from vehicles or mobile telephones using wireless technologies can assist with the
objectives of significantly reducing road deaths and injuries, but drivers often have poor (imprecise)
location- awareness, especially on interurban roads or abroad. Additionally, in many situations, the car
occupants may not be in a position to call using a normal mobile phone.
The situation is worse for those travelling abroad: A high (and increasing) number of vehicles travelling
outside their home country is thus also contributing to the need for automated emergency call system in
vehicles. In EU there are over 100 million trips to another EU country per year (EU-15). 65 % people feel
less protected while abroad and most do not know which number to call in an emergency (in some
countries over 60 %). Language problems are pertinent and may render proper communication difficult.
Yet, in the most crucial cases, the victim(s) may not be able to call because they have been
injured/trapped, do not know the local number to call and in many cases, particularly in rural situations
and late at night, there may be no witnesses, who happen to have a mobile phone and a sense of
community.
eCall, in the context of 'Road Traffic and Transport Telematics' (otherwise known as 'Intelligent
Transport Systems' or 'ITS'), can be described as an 'automatic or user instigated system to provide
notification to Public Safety Answering Points (PSAP), by means of wireless communications, that a
vehicle has crashed, and to provide coordinates, a defined Minimum Set of Data, and where possible a
voice link to the PSAP'.
The objective of implementing the pan-European in-vehicle emergency call system (eCall) is to automate
the notification of a traffic accident, wherever in the European Union and associated countries, with the
same technical standards and the same quality of services objectives of other emergency (TS12) services.
Definition of the Minimum Set of Data, the communications media and means of transferring the data are
not specified in this European Standard.
This European Standard specifies the generic operational requirements for the provision of an eCall
service. The practical provision and operation of eCall service and equipment is dependent on the
communications medium being available throughout the lifetime of equipment installed in vehicles.
NOTE The term PSAP, which is most widely used in the eCall documentation, European Commission
documents etc., equates to the term emergency call response centre.
The European Committee for Standardization (CEN) draws attention to the fact that it is claimed that
compliance with this European Standard may involve the use of patents concerning eCall given in this
European Standard.
The patents held may refer to the implementation of eCall in general using the network access device
referenced (but not defined) in this European Standard, but do not specifically directly refer to any of the
application specification clauses defined herein.
CEN takes no position concerning the evidence, validity and scope of these patent rights.
The holder of these patent rights has ensured to CEN that he/she is willing to negotiate licenses under
reasonable and non-discriminatory terms and conditions with applicants throughout the world. In this
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respect, the statement of the holders of these patent rights are registered with CEN. Information may be
obtained from:
Mr. Thomas R. Rouse
VP QTL Patent Counsel QUALCOMM Incorporated
5775 Morehouse Drive
San Diego, California 92121
Phone: +1-858-587-1121
Fax: +1-858-658-2503
Email: trouse@qualcomm.com
URL: www.qualcomm.com
Mr. Thomas W. Davis Jr. General Council AIRBIQUITY Incorporated
1011 Western Avenue, Suite 600
Seattle, Washington 98104
USA
Phone: +1.206.219.2700
Fax: +1.206.842.9259
Toll-Free:+1.888.334.7741
Email: tdavis@airbiquity.com
URL: www.airbiquity.com
Attention is drawn to the possibility that some of the elements of this document may be the subject of
patent rights other than those identified above. CEN shall not be held responsible for identifying any or
all such patent rights.
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1 Scope
The objective of implementing the pan-European in-vehicle emergency call system (eCall) is to automate
the notification of a traffic accident, wherever in Europe, with the same technical standards and the same
quality of services objectives by using 'Public Land Mobile Networks'(PLMN) (such as GSM and UMTS),
which supports the European pre-assigned emergency destination address (see normative references)
and to provide a means of manually triggering the notification of an incident.
This document specifies the general operating requirements and intrinsic procedures for in-vehicle
emergency call (eCall) services in order to transfer an emergency message from a vehicle to a Public
Safety Answering Point (PSAP) in the event of a crash or emergency, via an eCall communication session
and to establish a voice channel between the in-vehicle equipment and the PSAP.
Private third party in-vehicle emergency supporting services may also provide a similar eCall function by
other means. The provision of such services are defined in EN 16102, and are outside the scope of this
document.
The communications protocols and methods for the transmission of the eCall message are not specified
in this document.
This document specifies the operating requirements for an eCall service. An important part of the eCall
service is a Minimum Set of Data (MSD). The operating requirements for the MSD are determined in this
document, but the form and data content of the MSD is not defined herein. A common European MSD is
determined in EN 15722.
This document does not specify whether eCall is provided using embedded equipment or other means
(for example in the case of aftermarket equipment).
2 Normative references
The following documents are referred to in the text in such a way that some or all of their content
constitutes requirements of this document. For dated references, only the edition cited applies. For
undated references, the latest edition of the referenced document (including any amendments) applies.
EN 15722:2020, Intelligent transport systems — eSafety — eCall minimum set of data (MSD)
EN 16062:2020, Intelligent transport systems — eSafety — eCall high level application requirements
(HLAP)
EN 16454:2015, Intelligent transport systems - ESafety - ECall end to end conformance testing
CEN/TS 17184:2018, Intelligent transport systems - eSafety - eCall High level application Protocols (HLAP)
using IMS packet switched networks
CEN/TS 17240:2018, Intelligent transport systems. ESafety. ECall end to end conformance testing for IMS
packet switched based systems
EN ISO 24978:2009, Intelligent transport systems - ITS Safety and emergency messages using any available
wireless media - Data registry procedures (ISO 24978:2009)
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3 Terms and definitions
For the purposes of this document, the following terms and definitions apply.
ISO and IEC maintain terminological databases for use in standardization at the following addresses:
• IEC Electropedia: available at http://www.electropedia.org/
• ISO Online browsing platform: available at https://www.iso.org/obp
3.1
112
single European emergency call number supporting Teleservice 12
3.2
E112
emergency communications service using the single European emergency call number, 112, which is
enhanced with location information of the calling user
3.3
association
data concept; structural relationship
3.4
cellular network
wireless communications network consisting of multiple adjacent access points (cells) with the capability
of homogeneous transfer of a communications session instance to an adjacent cell without significant
interruption to the session
3.5
data
representations of static or dynamic objects in a formalized manner suitable for communication,
interpretation, or processing by humans or by machines
3.6
data concept
any of a group of data structures (i.e., object class, property, value domain, data elements, message,
interface dialogue, association) referring to abstractions or things in the natural world that can be
identified with explicit boundaries and meaning and whose properties and behaviour all follow the same
rules
3.7
data element
single unit of information of interest (such as a fact, proposition, observation, etc.) about some (entity)
class of interest (e.g. a person, place, process, property, concept, association, state, event) considered to
be indivisible in a particular context
3.8
eCall
emergency call generated either automatically via activation of in-vehicle sensors or manually by the
vehicle occupants; when activated it provides notification and relevant location information to the most
appropriate Public Safety Answering Point, by means of mobile wireless communications networks, carries
a defined standardized Minimum Set of Data notifying that there has been an incident that requires
response from the emergency services, and establishes an audio channel between the occupants of the
vehicle and the most appropriate Public Safety Answering Point
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3.9
eCall generator
occupant of a vehicle or equipment within a vehicle that has cause to trigger an eCall transaction by
automatic or manual means
3.10
eCall identifier
one of two information element bits (flags) included in the emergency call set-up message that may be
used by the mobile network to filter and route automatically and manually initiated eCalls to a designated
PSAP
3.11
eCall in-vehicle system
in-vehicle equipment together with the means to trigger, manage and effect the eCall transaction
3.12
eCall service
capability of in-vehicle equipment to be an eCall generator, triggering of an eCall transaction, intent of a
PSAP to be an eCall responder and provision of that response
3.13
eCall transaction
establishment of a mobile wireless communications session across a public wireless communications
network and the transmission of a Minimum Set of Data from a vehicle to a Public Safety Answering Point
and the establishment of a voice channel between the vehicle and the PSAP
3.14
eCall trigger
signal emanating from within the vehicle to the eCall in-vehicle equipment which requests to start an eCall
transaction
3.15
emergency call response centre
Term used in ITS Implementation Directive to mean ‘Public Safety Answering Point’ (PSAP)
3.16
geographic information service/system (GIS)
system or service that provides spatial data, management, retrieval, analysis, and visualization functions
designed to capture, store, manipulate, analyse, manage, and present all types of geographical data
3.17
identifier
any label, symbol or token that names or identifies an entity or a collection of data or the means of
designating or referring to a specific instance of a data concept
3.18
engine control activated
vehicle status where vehicle functions are available following first action taken by a driver to make the
vehicle operate
Note 1 to entry: This is typically initiated by pressing the start/stop button, the turning of a key in an ignition
sequence or other methods of vehicle activation as specified by vehicle manufacturer.
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3.19
engine control deactivated
vehicle status where vehicle functions and related systems are shut down following action taken
by the driver
Note 1 to entry This action is typically initiated by pressing the start/stop button, turning the ignition key
to an ‘off’ position, or other method of deactivation as specified by the vehicle manufacturer. Related
systems may take a few seconds to shut down before ‘ignition –off’ is achieved
3.20
in-vehicle equipment
within the context of this Europ
...

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