SIST EN 16747:2015
(Main)Maritime and port security services
Maritime and port security services
This service standard specifies requirements for quality in organization, processes, personnel and management of a security services provider and/or its independent branches and establishments under commercial law and trade as a provider with regard to port and maritime security services.
This service standard applies according to the laws and the regulations applicable in the territory of every national CEN member adopting the standard and has hence no extra territorial application.
It lays down quality criteria for the delivery of security services in and to ports and in relation to maritime activities, requested and contracted upon by public and private clients or buyers. This European Standard is therefore suitable for the selection, attribution, awarding and reviewing of the most suitable provider for port and maritime security services.
This service standard shall not apply to security services provided by private security companies that are subject to particular rules and conditions and/or related to a specific high risk situation and/or the use of heavy weapons and/or special training and/or government supervision, such as security services in relation to piracy. In case such particular rules and/or conditions do not exist at national level this service standard can apply.
Sicherheitsdienstleistungen für Seeschifffahrt und Seehäfen
Diese Dienstleistungsnorm beschreibt die Qualitätsanforderungen für Organisation, Prozesse, Personal und Management eines Sicherheitsdienstanbieters und/oder dessen unabhängige Zweigstellen und Niederlassungen als Anbieter von Sicherheitsdienstleistungen für Seeschifffahrt und Seehäfen nach dem Wirtschafts- und Handelsrecht.
Diese Dienstleistungsnorm gilt entsprechend den Gesetzen und Vorschriften der CEN-Mitgliedstaaten, die diese Norm übernehmen und wird außerhalb der CEN-Mitgliedstaaten nicht angewendet.
Sie legt die Qualitätskriterien für die Erbringung von Sicherheitsdienstleistungen in und für Häfen und im Zusammenhang mit maritimen Tätigkeiten fest, die von öffentlichen und privaten Kunden oder Käufern nachgefragt und vertraglich festgelegt werden. Diese Europäische Norm ist dementsprechend geeignet zur Auswahl, Zuordnung, Vertragsvergabe und Prüfung des geeignetsten Anbieters von Sicherheitsdienst-leistungen für Seeschifffahrt und Seehäfen.
Diese Dienstleistungsnorm gilt nicht für Sicherheitsdienstleistungen, die von privaten Sicherheitsunternehmen erbracht werden, die speziellen Regeln unterliegen und/oder mit einer spezifischen, sehr risikoreichen Situation in Verbindung stehen und/oder der Verwendung von schweren Waffen zu tun haben und/oder mit spezieller Ausbildung und/oder unter staatlicher Aufsicht stehen, wie z. B. Sicherheitsdienstleister im Zusammenhang mit Piraterie. Existieren auf nationaler Ebene keine solchen speziellen Regeln und/oder Bedingungen, kann diese Dienstleistungsnorm angewendet werden.
Services de sécurité maritime et portuaire
La présente norme de service spécifie les exigences de qualité relatives à l'organisation, aux processus, au personnel et à la gestion d'un prestataire de services de sécurité et/ou de ses succursales et établissements indépendants en vertu du droit commercial, agissant en tant que prestataire en matière de services de sécurité portuaire et maritime.
La présente norme de service s'applique dans le respect des lois et des réglementations en vigueur sur le territoire de chaque état membre du CEN adoptant la norme et n'a donc pas d'application extraterritoriale.
Elle spécifie les critères de qualité relatifs à la prestation de services de sécurité dans et à destination des ports et en relation avec les activités maritimes, demandés et contractés par des clients ou acheteurs publics et privés. La présente Norme européenne est donc adaptée à la sélection, l'attribution, l'adjudication et la revue du prestataire de services de sécurité portuaire et maritime le plus approprié.
La présente norme de service ne s'applique pas aux services de sécurité fournis par des sociétés de sécurité privées soumises à des règles et conditions particulières et/ou associés à une situation spécifique à haut risque et/ou à l'utilisation d'armes lourdes et/ou à une formation spéciale et/ou au contrôle de l'état, tels que les services de sécurité liés à la piraterie. Lorsque de telles règles et/ou conditions particulières n'existent pas au niveau national, la présente norme de service peut s'appliquer.
Pomorske in pristaniške varnostne službe
Ta storitveni standard določa zahteve za kakovost pri organizaciji, procesih, osebju in vodstvu varnostne službe in/ali njenih neodvisnih podružnic ter obratov v skladu z gospodarskim pravom in trgovino kot ponudnik v okviru pomorskih in pristaniških varnostnih služb.
Ta storitveni standard se uporablja v skladu z zakonodajo in predpisi, ki veljajo na ozemlju vseh nacionalnih članic CEN, ki so sprejele standard, in zato nima dodatne ozemeljske veljavnosti.
Določa merila kakovosti za dobavo varnostnih storitev v pristaniščih in do njih ter storitve v povezavi z morskimi dejavnostmi, ki jih zahtevajo in naročijo javne ali zasebne stranke ali kupci. Ta evropski standard je zato primeren za izbiro, določitev, dodeljevanje in pregledovanje najprimernejšega ponudnika pomorskih in pristaniških varnostnih storitev.
Ta storitveni standard se ne uporablja za varnostne storitve, ki jih zagotavljajo zasebna varnostna podjetja, za katera veljajo nekatera pravila in pogoji in/ali so povezana s posebnimi zelo tveganimi situacijami in/ali uporabo težkega orožja in/ali posebnega usposabljanja in/ali vladnega nadzora, kot so varnostne storitve v povezavi s piratstvom. Če taka posebna pravila in/ali pogoji ne obstajajo na nacionalni ravni, se ta standard lahko uporabi.
General Information
Relations
Standards Content (Sample)
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.Pomorske in pristaniške varnostne službeSicherheitsdienstleistungen für Seeschifffahrt und SeehäfenServices de sécurité maritime et portuaireMaritime and port security services13.310Varstvo pred kriminalomProtection against crime03.220.40Vodni transportTransport by waterICS:Ta slovenski standard je istoveten z:EN 16747:2015SIST EN 16747:2015en,fr,de01-oktober-2015SIST EN 16747:2015SLOVENSKI
STANDARD
SIST EN 16747:2015
EUROPEAN STANDARD NORME EUROPÉENNE EUROPÄISCHE NORM
EN 16747
September
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r uä t t rä v râ
s uä u s r English Version
Maritime and port security services Services de sécurité maritime et portuaire
Sicherheitsdienstleistungen für Seeschifffahrt und Seehäfen This European Standard was approved by CEN on
s y July
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egulations which stipulate the conditions for giving this European Standard the status of a national standard without any alterationä Upætoædate lists and bibliographical references concerning such national standards may be obtained on application to the CENæCENELEC Management Centre or to any CEN memberä
translation under the responsibility of a CEN member into its own language and notified to the CENæCENELEC Management Centre has the same status as the official versionsä
CEN members are the national standards bodies of Austriaá Belgiumá Bulgariaá Croatiaá Cyprusá Czech Republicá Denmarká Estoniaá Finlandá Former Yugoslav Republic of Macedoniaá Franceá Germanyá Greeceá Hungaryá Icelandá Irelandá Italyá Latviaá Lithuaniaá Luxembourgá Maltaá Netherlandsá Norwayá Polandá Portugalá Romaniaá Slovakiaá Sloveniaá Spainá Swedená Switzerlandá Turkey andUnited Kingdomä
EUROPEAN COMMITTEE FOR STANDARDIZATION COMITÉ EUROPÉEN DE NORMALISATION EUROPÄISCHES KOMITEE FÜR NORMUNG
CEN-CENELEC Management Centre:
Avenue Marnix 17,
B-1000 Brussels
9
t r s w CEN All rights of exploitation in any form and by any means reserved worldwide for CEN national Membersä Refä Noä EN
s x y v yã t r s w ESIST EN 16747:2015
EN 16747:2015 (E) 2 Contents Page European foreword . 3 1 Scope . 4 2 Normative references . 4 3 Terms and definitions . 4 4 Compliance with applicable national and EU-legislation . 6 5 Subcontractors . 6 6 Temporary or leased workers . 6 7 Quality related to the organization of the provider . 7 7.1 General . 7 7.2 Organization . 7 8 Staff . 12 8.1 Staff selection (operational) – Methodology . 12 8.2 Recruiting. 14 8.3 Training . 15 9 Contracts . 23 9.1 Quality management system . 23 9.2 Contract management/operations . 23 9.3 Equipment, systems, vehicles and dogs . 24 9.4 Cooperation with other relevant parties . 24 9.5 Provider’s right to sub-contract. 24 9.6 Confidentiality . 24 Annex A (informative)
A-deviations . 26 Bibliography . 27
SIST EN 16747:2015
EN 16747:2015 (E) 3 European foreword This document (EN 16747:2015) has been prepared by Technical Committee CEN/TC 417 “Project Committee - Maritime and port security services”, the secretariat of which is held by ASI. This European Standard shall be given the status of a national standard, either by publication of an identical text or by endorsement, at the latest by March 2016, and conflicting national standards shall be withdrawn at the latest by March 2016. Attention is drawn to the possibility that some of the elements of this document may be the subject of patent rights. CEN [and/or CENELEC] shall not be held responsible for identifying any or all such patent rights. According to the CEN-CENELEC Internal Regulations, the national standards organizations of the following countries are bound to implement this European Standard: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Former Yugoslav Republic of Macedonia, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and the United Kingdom. SIST EN 16747:2015
EN 16747:2015 (E) 4 1 Scope This European Standard is a service standard that specifies requirements for quality in organization, processes, staff and management of a security services provider and/or its independent branches and establishments under commercial law and trade as a provider with regard to port and maritime security services. This European Standard applies according to the laws and the regulations applicable in the territory of every national CEN member adopting the standard. This European Standard does not apply to security services provided by private security companies that are subject to particular rules and conditions and/or related to a specific high-risk situation and/or the use of heavy weapons and/or special training and/or government supervision, such as security services in relation to piracy. In case such particular rules and/or conditions do not exist at national level, this European Standard can apply. This European Standard lays down quality criteria for the delivery of security services in and to ports and in relation to maritime activities, requested and contracted upon by public and private clients or buyers. This European Standard is therefore suitable for the selection, attribution, awarding and reviewing of the most suitable provider for port and maritime security services. 2 Normative references The following documents, in whole or in part, are normatively referenced in this document and are indispensable for its application. For dated references, only the edition cited applies. For undated references, the latest edition of the referenced document (including any amendments) applies. EN 15602, Security service providers
Terminology EN 15713, Secure destruction of confidential material
Code of practice 3 Terms and definitions For the purposes of this document, the terms and definitions given in EN 15602 and the following apply. 3.1 additional training for maritime and port security training aimed at acquiring highly specific skills and knowledge to perform maritime and port security tasks that requires skills and/or knowledge not foreseen in basic or specialized training 3.2 basic training for maritime and port security training aimed at acquiring the basic, common and introductory knowledge and skills to perform maritime and port security tasks 3.3 corporate governance system of structuring, operating, directing and controlling a provider with a view to achieve long term strategic goals to satisfy shareholders, creditors, employees, customers and suppliers, and complying with the applicable legal and regulatory requirements, as well as meeting environmental and local community needs Note 1 to entry: Corporate Governance Code indicates an internal system encompassing policies, processes and people, which serves the needs of shareholders and other stakeholders, by directing and controlling management activities with good business savvy, objectivity, accountability and integrity. SIST EN 16747:2015
EN 16747:2015 (E) 5 3.4 customer public and/or private client or buyer of security services related to maritime and port security 3.5 incident preparedness and operational continuity management systematic and coordinated activities and practices through which an organization optimally manages its risks and the associated potential threats and impacts there from 3.6 maritime and port security combination of measures and human and material resources intended to secure and safeguard international or domestic shipping, ports and maritime environment 3.7 piracy illegal acts of violence or detention, or any act of depredation, committed for private ends and directed: — on the high seas, against another ship, or against persons or property on board such ship; — against a ship in a place outside the jurisdiction of any state; — any act of voluntary participation in the operation of a ship with knowledge of facts making it a pirate ship 3.8 port specified area of land and water where port facilities are situated and that contains infrastructure, equipment, storage and other related facilities 3.9 port facility location where the ship/port interface takes place; this includes areas such as anchorages, awaiting berths and approaches from seaward, as appropriate 3.10 provider security service company and/or its independent branches and establishments under commercial law and trade offering port and maritime security services and employing licensed security officers/security guards and other security staff, licensed or authorized by national competent authorities, if applicable 3.11 screening searching application of technical or other means which are intended to identify and/or detect prohibited articles, illegal goods or persons 3.12 ship/port interface interactions that occur when a ship is directly and immediately affected by actions involving the movement of persons or goods or the provision of port services to or from the ship SIST EN 16747:2015
EN 16747:2015 (E) 6 3.13 security officer/security guard for maritime and port security any person licensed by the appropriate authority who is paid a fee, wage or salary and is trained and screened and performs one or more of the following functions: — prevention or detection of intrusion, unauthorized entry (access control) or activity, vandalism or trespass on public or private property; — prevention or detection of theft, loss, embezzlement, misappropriation or concealment of merchandise, money, bonds, stocks, notes or valuable documents or papers; — protection of individuals from bodily harm; — environmental protection and management in rural and maritime domains; — enforcement of (while obeying) established company rules, regulations, policies and practices related to crime reduction; — reporting and apprehension of violators as defined by national law 3.14 specialized training for maritime and port security training aimed at acquiring the necessary skills and in-depth knowledge to perform specific maritime and port security tasks in accordance with clients/site/contracts etc. special needs 4 Compliance with applicable national and EU-legislation The provider should respect all applicable legislation in the field of private security, labour and social related matters and occupational health and safety. In particular, the provider should respect — Regulation (EC) No 725/2004 of 31 March 2004 on enhancing ship and port facility security [21], and — EU Directive 2005/65/EC of 26 October 2005 on enhancing port security [20]. 5 Subcontractors When the provider subcontracts any element of its services, the provider is responsible for the subcontractor meeting all the requirements of this European Standard. 6 Temporary or leased workers When the provider is using temporary or leased workers, it is the provider's responsibility to guarantee that both the temporary work agency and temporary work agents meet all the requirements of this European Standard. SIST EN 16747:2015
EN 16747:2015 (E) 7 7 Quality related to the organization of the provider 7.1 General Where applicable, the provider shall be authorized by the competent authorities to provide maritime and port security services if those are already specified and/or regulated by public authorities. A provider shall only provide private security services for which the provider has obtained the necessary authorization from the competent authority. 7.2 Organization 7.2.1 Structure and organization The provider shall demonstrate that he has the necessary capacity in terms of infrastructure, staff and procedures to guarantee the full execution of all terms and clauses of the contract between the service provider and the customer. The provider shall demonstrate that its owners, board members and management have a clear record regarding previous similar functions in other private security companies. The provider shall disclose information to the potential customer about its organizational structure, its dedicated responsible management if applicable, the range of services it is authorized to provide and the length of time it has been operating in port and maritime security. The provider shall: a) have a management structure showing command control and accountability at each level of operation; b) have a code of conduct on drugs and alcohol; c) have a code of conduct about operational procedures (e.g. appearance, attitudes, punctuality); d) clearly communicate structures and procedures to all operational levels; e) have certification, if required by national or international regulations; f) operate a complaints management system in accordance with quality management systems; g) have secure storage of important and confidential documents related to the contract; h) operate under confidentiality management of information and data related to the business; i) provide rules for making contract information available to third parties; j) have an operational presence at the site of the provision of the service for the duration of the contract, or at least for the duration of the execution of the services; k) disclose the structure of its ownership as well the curricula vitae of its management; l) disclose upon request of a potential customer any unspent criminal convictions or undercharged bankruptcy of a principal or director; SIST EN 16747:2015
EN 16747:2015 (E) 8 m) give information on its membership in professional organizations; n) give information on the compliance of its activities with applicable legislation regarding the protection of environment. The provider shall be able to demonstrate to the potential customer, should the potential customer require so, the above before signing the contract. The provider can disclose to the potential customer other relevant information such as on other certification. The provider shall demonstrate that it will be able to employ at the start of the contract enough screened, certified and trained staff to fulfil all of its contractual obligations. In case of a renewal of a contract to the same provider, the provider shall demonstrate that it has a comprehensive methodology (transition plan) to implement a smooth detailed and efficient transition from the existing services to the ones it is providing on the new contract. In case of the transition of a contract to a new provider, the out-going provider shall establish and implement a transition plan that shall also cover all the relevant procedures for transition to the new provider. 7.2.2 Financial and economic capacity The provider shall disclose the following information to the potential customer regarding: — balance sheets and profit and loss statements for the past three financial years if their publication is compulsory under the legislation or practice in the country in which the applicant is registered; — valid tax clearance certificate where relevant; — current bankers references; — clearance certificate from social security authorities with regard to necessary social security fees where relevant. 7.2.3 Incident preparedness and operational continuity management The provider shall establish a documented business continuity policy including operational contingency plans. 7.2.4 Human resources management 7.2.4.1 General The provider shall have a human resource policy in place, which shall include the following: a) respect of labour and social law and conventions (such as collective labour agreements); b) respect of law and regulations regarding health and safety and appropriate internal policies for health and safety; c) maintaining information/data on staff structure, staff numbers (operational and administrative staff, the level of staff turnover among full-time, part-time and temporary staff and the evolution of employee turnover over the last three years); d) recruitment policy including job description; e) policies for retention of staff; SIST EN 16747:2015
EN 16747:2015 (E) 9 f) policies for career development; g) training policy; h) absenteeism reduction policies; i) policies for equal opportunities; j) disciplinary procedures; k) inspection/supervision; l) operational management; m) staff satisfaction ratios; n) staff representation (participation in decision-making). 7.2.4.2 Staff motivation The provider shall demonstrate its policy for motivating security staff. This policy shall include at least the following: — methodologies used; — motivation measuring system; — motivation techniques; — responsibility on the job; — self-management (shift work, measures against boredom); — communication on the job (dealing with passenger/staff); — safety consciousness. 7.2.4.3 Staff performance management policy The provider shall implement a clearly defined staff performance management policy. 7.2.4.4 Terms and conditions of employment A security officer/security guard shall only be employed by the provider through a written employment contract signed by both parties. This contract shall state the terms and conditions of employment, which shall at least include details of the following: a) job title; b) effective start date; c) a probationary period, if required; d) a provisional period subject to individual security screening; SIST EN 16747:2015
EN 16747:2015 (E) 10 e) pay and allowances in accordance with existing and applicable rates in force; f) hours and days of work; g) leave entitlement; h) conditions of payment during absences through illness; i) pension entitlement; j) industrial injuries procedures; k) equipment and/or clothing supplied; l) disciplinary and appeals procedures; m) terms of notice of termination of employment. 7.2.4.5 Breach of terms and conditions of employment The provider shall clearly demonstrate in a written way that in its contractual conditions is stated that the following elements can constitute a breach of terms and conditions of employment by a member of staff if this member of staff a) neglects to complete a required task at work promptly and diligently, without sufficient cause, b) leaves a place of work without permission, or without sufficient cause, c) makes or signs any false statements, of any description, d) destroys, alters or erases documents or records without permission, e) divulges matters confidential to the organization or customer, either past or present, without permission, f) receives gratuities or other consideration from any person, fails to account for equipment, moneys or properties received in connection with the business, g) is incivic to persons encountered in the course of duties, or misuses authority in connection with business, h) uses uniform, equipment or identification without permission, i) reports for duty under the influence of alcohol or drugs, or use of these while on duty, j) fails to notify the organization immediately of any conviction for a criminal or motoring offence, or any law enforcement caution or any summons or charge with any offence, k) permits unauthorized access to the customer’s premises to any person, l) carries off equipment not issued as essential to an employee’s duties, or uses a customer’s equipment or facilities without permission, m) does not respect or violates the customer policies, regulations and guidelines. SIST EN 16747:2015
EN 16747:2015 (E) 11 7.2.4.6 Identification of staff The provider shall ensure that all his staff can be identified as being employed by it. The identification shall include the following elements, in a clearly visible way, as far as national regulations do not exist: — identification details of the provider; — identification details of the licensed security officer/security guard; — the identity card’s expiry date; — a photograph of the licensed security officer/security guard. The provider shall ensure that all his staff complies with all national and international legislation related to identification of staff. Providers shall have strict procedures for managing issuing, delivering, withdrawing, renewing and keeping records and tracks, disposing of badges and for keeping all concerned parties informed. 7.2.4.7 Uniform Providers shall comply with national regulations regarding uniforms. When on duty, security officers/security guards shall wear the uniform supplied by the provider and/or the customer. Security officer's/security guard's uniforms shall clearly display the insignia of the provider. Uniforms shall be readily distinguishable from those of the civil emergency services or armed forces or other public security forces. When and where necessary, personal protective equipment (PPE) shall be worn in line with international, national regulations or as agreed with the customer. Providers shall ensure that the staff maintains appropriate standard of appearance. Provisions of this paragraph will not be applied to non-uniformed security officers/security guards as allowed by national regulations. 7.2.5 Insurances Providers shall comply with international and/or national regulations regarding insurances. Insurances of the provider shall cover the following: — accidents to employees while on duty; — general liability; — social security/public liability. The provider shall disclose to the customer information and its policy and views regarding third party liability. The provider shall ensure there is sufficient evidence of appropriate insurance coverage to the customer. When using sub-contractors the provider shall ensure that sufficient insurance to cover commensurate with the business undertaken. 7.2.6 References Provider shall disclose all necessary relevant references to the customer. SIST EN 16747:2015
EN 16747:2015 (E) 12 7.2.7 Corporate governance The provider shall have a structured corporate governance policy or equivalent and shall establish proof of it. EXAMPLE Governance policy or equivalent includes for example: — code of conduct for directors and employees; — internal and external control procedures and audits; — reporting arrangements – financial and operational; — strategic and corporate planning. 7.2.8 Contract A written contract between the provider and the customer shall be signed by both parties (see also Clause 9). The contract shall state the rights and obligations of the provider and of the customer including respective liabilities and responsibilities and financial and economic aspects. It shall also mention agreement between parties regarding sub-contracting. 7.2.9 Working environment and systematic improvements Provider shall have a structured occupational health and safety management system, e.g. OHSAS 18001 [14]. OHSAS 18001 is an Occupation Health and Safety Assessment Series for health and safety management systems. Such a management system is intended to help the provider to control occupational health and safety risks. The provider shall demonstrate that the customer is always actively involved. The provider shall prevent occupational hazards. Working environment shall be in line with social and technical development that has an impact on health and safety. Work shall be planned in a manner that it can be performed in a safe and healthy environment. The provider shall investigate accidents together with the health and safety representative of the staff if present, continuously assess risks and take all precautions necessary. The provider shall document the working conditions and the action plans and measures to improve them. The provider shall also make preventative medical care available to the employees suited to their working conditions. In case of a health and safety incident the provider shall also make medical treatment available. 8 Staff 8.1 Staff selection (operational) – Methodology 8.1.1 General The provider shall have documented processes for the identification, selection and recruitment of staff. 8.1.2 Function profile A job description and assignment instruction for each function shall be available. SIST EN 16747:2015
EN 16747:2015 (E) 13 8.1.3 Publicity of needed profiles If requested by the customer, the provider shall inform on the policy of identifying potential candidate security officers/guards. 8.1.4 Criteria to be fulfilled for employment All candidates shall meet all applicable international and/or national legal conditions for employment in maritime and port security services. Criteria shall include the following: — valid ID – recognized official identification; — minimum legal age for employment; — certificate of good conduct; — security vetting; — medical certificate required where relevant to the job description; — necessary interpersonal skills relevant to the activity to be undertaken; — language skills in the relevant and needed working language(s); — eligibility for all other necessary licences and authorizations needed. The provider shall make sure that all the criteria are met, at any stage of the recruitment process. 8.1.5 Selection The provider shall have each candidate security officer/guard to fully complete a written application document containing the following information: — personal data; — educational background; — professional experience; — employment and personal references; — details on work and residence permits, if applicable; — statement on criminal records, if applicable; — driver’s licence details, if applicable; — general information on physical and/or medical condition applicable to the job description; — possibilities of geographical mobility. 8.1.6 Interview The provider shall conduct with every eligible candidate security guard/officer an interview. This interview shall be conducted by a competent recruitment officer. SIST EN 16747:2015
EN 16747:2015 (E) 14 The provider shall use an interview assessment form. The interview assessment form shall include as a minimum the following criteria: — application form verification; — understanding of the job and its requirements; — motivational assessment; — external appearance; — personality characteristics; — communication skills; — relevant language skills; — social attitudes (e.g. equality to work, security, colleagues, superiors, customer service and team spirit); — integrity; — personal interests; — inform candidate of wage, job description (also on the company’s policy on drugs, alcohol and other company’s code of conduct), company details and applicable national legislation. 8.2 Recruiting 8.2.1 General The provider shall ensure that only candidate security guards/officers having met all the requirements set out in this European Standard enter the company on the basis of an employment agreement in order to do maritime and port security services. 8.2.2 Individual/personal file 8.2.2.1 General An individual file shall be established and maintained for each security staff member. The file shall contain all documents, training certificates, proofs and other information related to the individual as required by this European Standard and/or by national regulation. 8.2.2.2 Psychometric and psycho-technical tests Psychometric and psycho-technical tests shall be recommended to be used as an addition
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