kSIST-TS FprCEN/CLC/ETSI TR 101550:2022

Documents relevant to EN 301 549 (V1.1.1) "Accessibility requirements suitable for public procurement of ICT products and services in Europe"

The present document lists the documents used in the creation of EN 301 549 (V1.1.1) on accessibility requirements for public procurement of ICT products and services in Europe and provides a source reference for any other documents needed to implement the test procedures specified in that document.
As well as identifying the sources for the EN content, the present document also provides additional explanation to assist users of the EN with clarifications and supporting information about measurement methods, particularly where no globally agreed test presently exists.
Where there are any test gaps, these are identified and test descriptions and evaluation methodologies are developed. In those exceptional cases where it is not possible to do so, recommendations are given on how the gaps should be filled. The present document does not address additional sources or issues raised during the creation of later versions of the EN.

Relevante Dokumente zu EN 301 549 (V1.1.1) "Barrierefreiheitsanforderungen, geeignet für die öffentliche Beschaffung von IKT-Produkten und -Dienstleistungen in Europa"

Dokumenti v povezavi z EN 301 549 (V1.1.1) "Zahteve za dostopnost pri javnem naročanju izdelkov IKT in storitev v Evropi"

General Information

• Status: Not Published
• Public Enquiry End Date: 28-Feb-2022
• ICS: 35.020 - Information technology (IT) in general
• Technical Committee: I11 - Imaginarni 11
• Current Stage: 5520 - Unique Acceptance Procedure (UAP) (Adopted Project)
• Start Date: 23-Dec-2021
• Due Date: 12-May-2022
• Directive: 2016/2102/EU - Directive (EU) 2016/2102 of the European Parliament and of the Council of 26 October 2016 on the accessibility of the websites and mobile applications of public sector bodies.
• Mandate: M/376 - Standardisation mandate to CEN, CENELEC and ETSI in support of European accessibility requirements for public procurement of products and services in the ICT domain
• Ref Project: FprCEN/CLC/ETSI TR 101550 - Documents relevant to EN 301 549 (V1.1.1) "Accessibility requirements suitable for public procurement of ICT products and services in Europe"

Standards Content (sample)

SLOVENSKI STANDARD
kSIST-TS FprCEN/CLC/ETSI TR 101550:2022
01-februar-2022
Dokumenti v povezavi z EN 301 549 (V1.1.1) "Zahteve za dostopnost pri javnem
naročanju izdelkov IKT in storitev v Evropi"

Documents relevant to EN 301 549 (V1.1.1) "Accessibility requirements suitable for

public procurement of ICT products and services in Europe"

Relevante Dokumente zu EN 301 549 (V1.1.1) "Barrierefreiheitsanforderungen, geeignet

für die öffentliche Beschaffung von IKT-Produkten und -Dienstleistungen in Europa"

Ta slovenski standard je istoveten z: FprCEN/CLC/ETSI TR 101550
ICS:
35.020 Informacijska tehnika in Information technology (IT) in
tehnologija na splošno general
kSIST-TS FprCEN/CLC/ETSI TR en,fr,de
101550:2022

2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.

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kSIST-TS FprCEN/CLC/ETSI TR 101550:2022
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kSIST-TS FprCEN/CLC/ETSI TR 101550:2022
TECHNICAL REPORT FINAL DRAFT
FprCEN/CLC/ETSI TR 101
RAPPORT TECHNIQUE
550
TECHNISCHER BERICHT
December 2021
ICS
Will supersede CEN/CLC/ETSI TR 101550:2014
English version
Documents relevant to EN 301 549 (V1.1.1) "Accessibility
requirements suitable for public procurement of ICT
products and services in Europe"
To be completed Relevante Dokumente zu EN 301 549 (V1.1.1)
"Barrierefreiheitsanforderungen, geeignet für die
öffentliche Beschaffung von IKT-Produkten und -
Dienstleistungen in Europa"

This draft Technical Report is submitted to CEN members for Vote. It has been drawn up by the Technical Committee

CEN/CLC/ETSI/SWG eAcc.

CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia,

Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway,

Poland, Portugal, Republic of North Macedonia, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and

United Kingdom.

Recipients of this draft are invited to submit, with their comments, notification of any relevant patent rights of which they are

aware and to provide supporting documentation.

Warning : This document is not a Technical Report. It is distributed for review and comments. It is subject to change without

notice and shall not be referred to as a Technical Report.
EUROPEAN COMMITTEE FOR STANDARDIZATION
COMITÉ EUROPÉEN DE NORMALISATIO N
EUROPÄISCHES KOMITEE FÜR NORMUN G
CEN-CENELEC Management Centre: Rue de la Science 23, B-1040 Brussels

© 2021 CEN All rights of exploitation in any form and by any means reserved Ref. No. FprCEN/CLC/ETSI TR 101 550 E

worldwide for CEN national Members.
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Reference
RTR/HF-00301557
Keywords
accessibility, HF, ICT, procurement
CEN CENELEC ETSI
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The information provided in the present deliverable is directed solely to professionals who have the appropriate degree of

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No recommendation as to products and services or vendors is made or should be implied.

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© ETSI 2021.
© Comité Européen de Normalisation 2021.
© Comité Européen de Normalisation Electrotechnique 2021
All rights reserved.
CEN-CLC-ETSI
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Contents

Intellectual Property Rights ................................................................................................................................ 4

Foreword............................................................................................................................................................. 4

Modal verbs terminology ................................................................................................................................... 4

Introduction ........................................................................................................................................................ 5

1 Scope ........................................................................................................................................................ 6

2 References ................................................................................................................................................ 6

2.1 Normative references ......................................................................................................................................... 6

2.2 Informative references ....................................................................................................................................... 6

3 Definition of terms, symbols and abbreviations ....................................................................................... 8

3.1 Terms ................................................................................................................................................................. 8

3.2 Symbols ............................................................................................................................................................. 8

3.3 Abbreviations ..................................................................................................................................................... 8

4 Overview .................................................................................................................................................. 9

5 Preparation of the EN requirements ......................................................................................................... 9

5.1 General ............................................................................................................................................................... 9

5.2 Global issues within the EN ............................................................................................................................. 11

5.3 Definitions (clause 3 of the EN) ...................................................................................................................... 12

5.4 Functional performance (clause 4 of the EN) .................................................................................................. 13

5.4.1 Functional performance statements ............................................................................................................ 13

5.4.2 Mapping between requirements and functional performance statements ................................................... 14

5.5 Generic requirements (clause 5 of the EN) ...................................................................................................... 15

5.6 ICT with two-way voice communications (clause 6 of the EN) ...................................................................... 15

5.6.1 Audio bandwidth for speech (informative recommendation) (clause 6.1 of the EN) ................................. 15

5.6.2 Real-Time Text (RTT) functionality (clause 6.2 of the EN) ...................................................................... 15

5.7 Video communication (clause 6.6 of the EN) .................................................................................................. 16

5.8 Hardware (clause 8 of the EN) ......................................................................................................................... 16

5.8.1 Hardware products with speech output (clause 8.2 of the EN) .................................................................. 16

5.8.2 Fixed-line devices (clause 8.2.2.1 of the EN) ............................................................................................ 16

5.8.3 Wireless communication devices (clause 8.2.2.2 of the EN) ..................................................................... 16

5.8.4 Physical access to ICT (clause 8.3 of the EN) ............................................................................................ 16

5.8.5 Mechanically operable parts (clause 8.4 of the EN) ................................................................................... 18

5.9 Web (clause 9 of the EN) ................................................................................................................................. 18

5.10 Non-web documents (clause 10 of the EN) ..................................................................................................... 19

5.11 Non-web software (clause 11 of the EN) ......................................................................................................... 20

5.11.1 Software success criteria (clause 11.2 of the EN) ...................................................................................... 20

5.11.2 Interoperability with assistive technologies (clause 11.3 of the EN) ......................................................... 21

5.11.3 Authoring tools (clause 11.6 of the EN) ..................................................................................................... 21

5.12 ICT providing relay or emergency service access (clause 13 of the EN) ........................................................ 21

5.13 Annex B ........................................................................................................................................................... 21

5.14 Annex C ........................................................................................................................................................... 22

6 Documents used for the development of test procedures ....................................................................... 22

6.1 Simple tests based on inspection or testing ...................................................................................................... 22

6.2 Tests with processes defined in other standards .............................................................................................. 22

6.3 Selective testing ............................................................................................................................................... 22

7 New tests and evaluation methods ......................................................................................................... 23

7.1 New tests .......................................................................................................................................................... 23

7.2 Further research ............................................................................................................................................... 23

7.2.1 Contrast ...................................................................................................................................................... 23

7.2.2 Anthropometry ........................................................................................................................................... 23

7.2.3 Usage with limited cognition ..................................................................................................................... 24

7.2.4 Real-time text correctness .......................................................................................................................... 24

7.2.5 The physical design of installed and free-standing ICT ............................................................................. 24

History .............................................................................................................................................................. 25

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Intellectual Property Rights
Essential patents

IPRs essential or potentially essential to normative deliverables may have been declared to ETSI. The declarations

pertaining to these essential IPRs, if any, are publicly available for ETSI members and non-members, and can be

found in ETSI SR 000 314: "Intellectual Property Rights (IPRs); Essential, or potentially Essential, IPRs notified to

ETSI in respect of ETSI standards", which is available from the ETSI Secretariat. Latest updates are available on the

ETSI Web server (https://ipr.etsi.org/).

Pursuant to the ETSI Directives including the ETSI IPR Policy, no investigation regarding the essentiality of IPRs,

including IPR searches, has been carried out by ETSI. No guarantee can be given as to the existence of other IPRs not

referenced in ETSI SR 000 314 (or the updates on the ETSI Web server) which are, or may be, or may become,

essential to the present document.
Trademarks

The present document may include trademarks and/or tradenames which are asserted and/or registered by their owners.

ETSI claims no ownership of these except for any which are indicated as being the property of ETSI, and conveys no

right to use or reproduce any trademark and/or tradename. Mention of those trademarks in the present document does

not constitute an endorsement by ETSI of products, services or organizations associated with those trademarks.

DECT™, PLUGTESTS™, UMTS™ and the ETSI logo are trademarks of ETSI registered for the benefit of its

Members. 3GPP™ and LTE™ are trademarks of ETSI registered for the benefit of its Members and of the 3GPP

Organizational Partners. oneM2M™ logo is a trademark of ETSI registered for the benefit of its Members and of the

oneM2M Partners. GSM and the GSM logo are trademarks registered and owned by the GSM Association.

Foreword

This Technical Report (TR) has been produced by ETSI Technical Committee Human Factors (HF).

Modal verbs terminology

In the present document "should", "should not", "may", "need not", "will", "will not", "can" and "cannot" are to be

interpreted as described in clause 3.2 of the ETSI Drafting Rules (Verbal forms for the expression of provisions).

"must" and "must not" are NOT allowed in ETSI deliverables except when used in direct citation.

CEN-CLC-ETSI
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Introduction

The present document was prepared in response to Phase 2 of Mandate M 376 [i.9] from the European Commission to

CEN, CENELEC and ETSI.

The primary objective of Mandate M 376 was to produce a European Standard (EN 301 549 (V1.1.1) [i.3]), hereafter,

for the purpose of the present document, called "the EN", that sets out in a single source, detailed, practical and

quantifiable functional accessibility requirements which: take note of global initiatives in that field, are applicable to all

ICT products and services identified in Phase I, and are usable in public procurement.

The present document is one of two Technical Reports that support the EN. The present document lists the standards

and technical specifications used in the creation of the compliance requirements for accessibility set out in EN 301 549

(V1.1.1) [i.3]. It also provides a source reference for other documents needed to implement the test procedures required

by the EN.

The present document also notes new test methods developed during the work on the EN and identifies exceptional

cases where further research was found to be necessary. It does not address additional sources or issues raised during

the creation of later versions of the EN.

A second Technical Report (CEN/CLC/ETSI TR 101 551 [i.7]) gives guidance to procurers on the award criteria

relevant to each area of user needs in the products and services under consideration.

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1 Scope

The present document lists the documents used in the creation of EN 301 549 (V1.1.1) [i.3] on accessibility

requirements for public procurement of ICT products and services in Europe and provides a source reference for any

other documents needed to implement the test procedures specified in that document.

As well as identifying the sources for the EN content, the present document also provides additional explanation to

assist users of the EN with clarifications and supporting information about measurement methods, particularly where no

globally agreed test presently exists.

Where there are any test gaps, these are identified and test descriptions and evaluation methodologies are developed. In

those exceptional cases where it is not possible to do so, recommendations are given on how the gaps should be filled.

The present document does not address additional sources or issues raised during the creation of later versions of the

EN.
2 References
2.1 Normative references
Normative references are not applicable in the present document.
2.2 Informative references

References are either specific (identified by date of publication and/or edition number or version number) or

non-specific. For specific references, only the cited version applies. For non-specific references, the latest version of the

referenced document (including any amendments) applies.

NOTE: While any hyperlinks included in this clause were valid at the time of publication, ETSI cannot guarantee

their long term validity.

The following referenced documents are not necessary for the application of the present document but they assist the

user with regard to a particular subject area.

[i.1] ANSI C63.19 (2011): "Methods of Measurement of Compatibility between Wireless

Communications Devices and Hearing Aids".

[i.2] ETSI EG 201 013: "Human Factors (HF); Definitions, abbreviations and symbols".

[i.3] EN 301 549 (V1.1.1): "Accessibility requirements suitable for public procurement of ICT products

and services in Europe".

[i.4] ETSI ES 200 381-1: "Telephony for hearing impaired people; Inductive coupling of telephone

earphones to hearing aids Part 1: Fixed-line speech terminals".

[i.5] ETSI ES 200 381-2: "Telephony for hearing impaired people; Inductive coupling of telephone

earphones to hearing aids; Part 2: Cellular speech terminals".

[i.6] ETSI ETS 300 381: "Telephony for hearing impaired people; Inductive coupling of telephone

earphones to hearing aids".

[i.7] CEN/CLC/ETSI TR 101 551: "Guidelines on the use of accessibility award criteria suitable for

public procurement of ICT products and services in Europe".

[i.8] ETSI TR 102 612: "Human Factors (HF); European accessibility requirements for public

procurement of products and services in the ICT domain (European Commission Mandate M 376,

Phase 1)".

[i.9] European Commission M 376: "Standardisation Mandate to CEN, CENELEC and ETSI in support

of European accessibility requirements for public procurement of products and services in the ICT

domain".
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[i.10] European Commission M 420: "Standardisation Mandate to CEN CENELEC and ETSI in support

of European Accessibility Requirements for Public Procurement in the Built Environment".

[i.11] ISO 9241-171:2008: "Ergonomics of human-system interaction-Part 171: Guidance on software

accessibility".

[i.12] ISO 21542:2011: "Building construction -- Accessibility and usability of the built environment".

[i.13] ISO 26800: 2011: "Ergonomics -- General approach, principles and concepts".

[i.14] ISO/IEC 17007:2009: "Conformity assessment -- Guidance for drafting normative documents

suitable for use in conformity assessment".

[i.15] ISO/IEC 13066-1:2011: "Information technology -- Interoperability with assistive technology

(AT) -- Part 1: Requirements and recommendations for interoperability".

[i.16] ISO/IEC 40500:2012: "Information technology -- W3C Web Content Accessibility Guidelines

(WCAG) 2.0".

[i.17] ISO/IEC TR 29138-1 "Information Technology -- Accessibility considerations for people with

disabilities - User needs summary.

[i.18] Supplement 1 to ITU-T H-Series Recommendations: "Application profile - sign language and lip-

reading real time conversation using low bit rate video communication".

[i.19] Telecommunications and Electronic and Information Technology Advisory Committee (TEITAC):

"Report to the Access Board: Refreshed Accessibility Standards and Guidelines in
Telecommunications and Electronic and Information Technology", April 2008.

[i.20] TIA-825-A: 2003: "A Frequency Shift Keyed Modem for Use on the Public Switched Telephone

Network".

[i.21] TIA-1083-A (2010): "Telecommunications; Telephone Terminal equipment; Handset magnetic

measurement procedures and performance requirements" - Telecommunications Industry

Association.

[i.22] US Access Board: "Draft Information and Communication Technology (ICT) Standards and

Guidelines" March 2010 (ANPRM 2010).

[i.23] US Access Board: "Draft Information and Communication Technology (ICT) Standards and

Guidelines", December 2011 (ANPRM 2011).
[i.24] US Department of Justice: "2010 ADA Standards for Accessible Design".

[i.25] W3C Recommendation (11 December 2008)/ISO/IEC 40500 (2012): "Web Content Accessibility

Guidelines (WCAG) 2.0".
NOTE: Available at http://www.w3.org/TR/WCAG20/.

[i.26] W3C Working Group Note (5 September 2013): "Guidance on Applying WCAG 2.0 to Non-Web

Information and Communications Technologies (WCAG2ICT)".
NOTE: Available at http://www.w3.org/TR/wcag2ict/.

[i.27] Recommendation ITU-T F.700: "Framework Recommendation for multimedia services".

[i.28] Recommendation ITU-T F.703: "Multimedia conversational services".
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3 Definition of terms, symbols and abbreviations
3.1 Terms

For the purposes of the present document, the terms given in ETSI EG 201 013 [i.2] and the following apply:

accessibility: extent to which products, systems, services, environments and facilities can be used by people from a

population with the widest range of characteristics and capabilities, to achieve a specified goal in a specified context of

use
NOTE 1: This definition of term is from ISO 26800 [i.13].

NOTE 2: Context of use includes direct use or use supported by assistive technologies.

assistive technology: hardware or software added to, connected to, or incorporated within, a system that increases

accessibility for an individual
NOTE 1: This definition of term is from ISO 9241-171 [i.11].

NOTE 2: Examples are braille display, screen reader, screen magnification software, eye tracking devices.

NOTE 3: Where ICT does not support directly connected assistive technology, but can be operated by a system

connected over a network or other remote connection, such a separate system (with any included assistive

technology) can also be considered assistive technology.

electronic content: information and sensory experience to be communicated to the user by means of ICT

real-time text: form of text conversation in point to point situations or in multipoint conferencing where the text being

entered is displayed on all terminals in such a way that the communication is perceived by the user as being continuous

3.2 Symbols
Void
3.3 Abbreviations
For the purposes of the present document, the following abbreviations apply:
ADA Americans with Disabilities Act
ANPRM Advance Notice of Proposed Rule Making
ANSI American National Standards Institute
ATAG Authoring Tool Accessibility Guidelines
FPC Functional Performance Criteria
FPS Functional Performance Statement
GSM Global System for Mobile communications
ICT Information and Communication Technologies
IEC International Electrotechnical Commission
IMS IP Multimedia Subsystem
IP Internet Protocol
ISO International Organisation for Standardization
JWG Joint Working Group
PSTN Public Switched Telephone Network
RTT Real-Time Text
SI Système International (International System of Units)

TEITAC Telecommunications and Electronic and Information Technology Advisory Committee

W3C World Wide Web Consortium
WCAG Web Content Accessibility Guidelines (of W3C)
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4 Overview

When writing EN 301 549 (V1.1.1) [i.3], hereafter, for the purpose of the present document, called "the EN", there were

a number of key requirements that had to be taken into account.

It was important to build on the significant work undertaken during Phase 1 of Mandate M 376 [i.9] which resulted in

ETSI TR 102 612 [i.8]. Phase 1 was the preparatory work that preceded the Phase 2 activity of preparing a European

Standard (Norm) (EN) containing in one volume all the necessary functional accessibility requirements for public

procurement of products and services in the ICT domain. This EN, EN 301 549 (V1.1.1) [i.3], was intended to contain

these requirements in a fully demonstrable and testable form, compliant with ISO/IEC 17007 [i.14], the standard which

gives guidance for drafting normative documents suitable for use in conformity assessment.

It was important that the document should achieve global acceptability, originally by taking into account the

requirements of the US Telecommunications and Electronic and Information Technology Advisory Committee

(TEITAC) Report published in April 2008 [i.19] on which the Phase 1 work was based. Unfortunately, before work

started on Phase 2 of the Mandate [i.9], the US Access Board set out in an Advance Notice of Proposed Rulemaking

(ANPRM) of their "Information and Communication Technology (ICT) Standards and Guidelines" [i.23].

In order to maintain the aim to reduce the burden on manufacturers by providing a common set of public procurement

requirements for accessibility which as far as possible could apply to markets both in Europe and in the rest of the world

it was necessary to change the work to meet the new US ANPRM [i.23]. This has been achieved whilst meeting the

requirements mandated by the European Commission.

Whilst trying to achieve a globally acceptable standard it was important to ensure that the requirements of the EN took

account of the European public procurement needs, particularly in those areas affected by European legislation. It was

also necessary to take note of some areas where aspects of performance are controlled by different legislative

requirements, such as telephone transmission.

Where websites are concerned, it was important to achieve global status for the accessibility

...