Dependability management - Part 1: Guidance for management and application

EN IEC 60300-1 establishes a framework for dependability management. It provides guidance on dependability management of products, systems, processes or services involving hardware, software and human aspects or any integrated combinations of these elements. It presents guidance on planning and implementation of dependability activities and technical processes throughout the life cycle taking into account other requirements such as those relating to safety and the environment. This standard gives guidelines for management and their technical personnel to assist them to optimize dependability. This standard is not intended for the purpose of certification.

Zuverlässigkeitsmanagement - Teil 1: Leitfaden für Management und Anwendung

Gestion de la sûreté de fonctionnement - Partie 1: Lignes directrices pour la gestion et l’application

L'IEC 60300-1:2014 La présente partie de l'IEC 60300 établit un cadre pour la gestion de la sûreté de fonctionnement. Elle donne des lignes directrices sur la gestion de la sûreté de fonctionnement des produits, des systèmes, des processus ou des services impliquant des aspects matériels, logiciels et humains ou toute combinaison intégrant ces éléments. Elle présente des lignes directrices sur la planification et la mise en oeuvre des activités de sûreté de fonctionnement et des processus techniques tout au long du cycle de vie, en prenant en compte les autres exigences telles que celles relatives à la sécurité et à l'environnement. La présente norme donne des lignes directrices qui aident les directeurs et leur personnel technique à optimiser la sûreté de fonctionnement. Cette troisième édition annule et remplace la deuxième édition parue en 2003. Cette édition constitue une révision technique. Cette édition inclut les modifications techniques majeures suivantes par rapport à l'édition précédente: - des définitions actualisées selon la toute dernière version du IEC 60050-191:2014; - une meilleure description de la sûreté de fonctionnement et de ses attributs; - une approche plus générique de la gestion de la sûreté de fonctionnement; - des lignes directrices révisées pour l'application de la gestion de la sûreté de fonctionnement; - une approche plus générique du cycle de vie; - un cadre pour les normes de sûreté de fonctionnement. Mots clés: gestion de la sûreté de fonctionnement

Vodenje zagotovljivosti - 1. del: Navodilo za vodenje in izvedbo (IEC 60300-1:2014)

Standard EN IEC 60300-1 določa okvir za vodenje zagotovljivosti. Zagotavlja navodila za vodenje zagotovljivosti izdelkov, sistemov, procesov ali storitev, ki vključujejo strojno opremo, programsko opremo in človeške vidike ali poljubno integrirano kombinacijo teh elementov. Predstavlja navodila za načrtovanje in izvedbo dejavnosti zagotovljivosti ter tehničnih procesov med življenjskim ciklom, pri čemer se upoštevajo druge zahteve, kot so zahteve, povezane z varnostjo in okoljem. Ta standard določa smernice za vodenje in njihovo tehnično osebje za pomoč pri optimizaciji zagotovljivosti. Ta standard ni namenjen za namen certificiranja.

General Information

Status
Published
Publication Date
12-Oct-2014
Technical Committee
Current Stage
6060 - National Implementation/Publication (Adopted Project)
Start Date
09-Oct-2014
Due Date
14-Dec-2014
Completion Date
13-Oct-2014

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SLOVENSKI STANDARD
SIST EN 60300-1:2014
01-november-2014
1DGRPHãþD
SIST EN 60300-1:2004
SIST EN 60300-2:2004

Vodenje zagotovljivosti - 1. del: Navodilo za vodenje in izvedbo (IEC 60300-1:2014)

Dependability management - Part 1: Guidance for management and application

Gestion de la sûreté de fonctionnement - Partie 1: Lignes directrices pour la gestion et

l’application
Ta slovenski standard je istoveten z: EN 60300-1:2014
ICS:
03.120.01 Kakovost na splošno Quality in general
21.020 =QDþLOQRVWLLQQDþUWRYDQMH Characteristics and design of
VWURMHYDSDUDWRYRSUHPH machines, apparatus,
equipment
SIST EN 60300-1:2014 en

2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.

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SIST EN 60300-1:2014
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SIST EN 60300-1:2014
EUROPEAN STANDARD EN 60300-1
NORME EUROPÉENNE
EUROPÄISCHE NORM
September 2014
ICS 03.100.40; 03.120.01; 21.020 Supersedes EN 60300-1:2003, EN 60300-2:2004
English Version
Dependability management - Part 1: Guidance for management
and application
(IEC 60300-1:2014)

Gestion de la sûreté de fonctionnement - Partie 1: Lignes Zuverlässigkeitsmanagement - Teil 1: Leitfaden für

directrices pour la gestion et l'application Management und Anwendung
(CEI 60300-1:2014) (IEC 60300-1:2014)

This European Standard was approved by CENELEC on 2014-06-27. CENELEC members are bound to comply with the CEN/CENELEC

Internal Regulations which stipulate the conditions for giving this European Standard the status of a national standard without any alteration.

Up-to-date lists and bibliographical references concerning such national standards may be obtained on application to the CEN-CENELEC

Management Centre or to any CENELEC member.

This European Standard exists in three official versions (English, French, German). A version in any other language made by translation

under the responsibility of a CENELEC member into its own language and notified to the CEN-CENELEC Management Centre has the

same status as the official versions.

CENELEC members are the national electrotechnical committees of Austria, Belgium, Bulgaria, Croatia, Cyprus, the Czech Republic,

Denmark, Estonia, Finland, Former Yugoslav Republic of Macedonia, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia,

Lithuania, Luxembourg, Malta, the Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland,

Turkey and the United Kingdom.
European Committee for Electrotechnical Standardization
Comité Européen de Normalisation Electrotechnique
Europäisches Komitee für Elektrotechnische Normung
CEN-CENELEC Management Centre: Avenue Marnix 17, B-1000 Brussels

© 2014 CENELEC All rights of exploitation in any form and by any means reserved worldwide for CENELEC Members.

Ref. No. EN 60300-1:2014 E
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SIST EN 60300-1:2014
EN 60300-1:2014 - 2 -
Foreword

The text of document 56/1550/FDIS, future edition 3 of IEC 60300-1, prepared by IEC TC 56,

“Dependability”; was submitted to the IEC-CENELEC parallel vote and approved by CENELEC as

EN 60300-1:2014.
The following dates are fixed:
• latest date by which the document has (dop) 2014-09-27
to be implemented at national level by
publication of an identical national
standard or by endorsement
(dow) 2017-06-27
• latest date by which the national
standards conflicting with the
document have to be withdrawn
This document supersedes EN 60300-1:2003 and EN 60300-2:2004.

Attention is drawn to the possibility that some of the elements of this document may be the subject of

patent rights. CENELEC [and/or CEN] shall not be held responsible for identifying any or all such patent

rights.
Endorsement notice

The text of the International Standard IEC 60300-1:2014 was approved by CENELEC as a European

Standard without any modification.
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SIST EN 60300-1:2014
IEC 60300-1
Edition 3.0 2014-05
INTERNATIONAL
STANDARD
Dependability management –
Part 1: Guidance for management and application
INTERNATIONAL
ELECTROTECHNICAL
COMMISSION
PRICE CODE
ICS 03.100.40, 03.120.01, 21.020 ISBN 978-2-8322-1558-6

Warning! Make sure that you obtained this publication from an authorized distributor.

® Registered trademark of the International Electrotechnical Commission
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SIST EN 60300-1:2014
– 2 – IEC 60300-1:2014 © IEC 2014
CONTENTS

FOREWORD ........................................................................................................................... 4

INTRODUCTION ..................................................................................................................... 6

1 Scope .............................................................................................................................. 7

2 Normative references ...................................................................................................... 7

3 Terms, definitions and abbreviations ............................................................................... 7

3.1 Terms and definitions ......................................................................................... 7

3.2 Abbreviations ................................................................................................... 10

4 Dependability management ........................................................................................... 10

4.1 Understanding dependability ............................................................................ 10

4.2 Benefits of dependability management ............................................................. 12

4.3 Challenges of managing dependability ............................................................. 12

5 System for managing dependability ............................................................................... 12

5.1 Overview.......................................................................................................... 12

5.2 Organizational arrangements ........................................................................... 13

5.3 Management actions ........................................................................................ 14

5.4 Performance evaluation ................................................................................... 14

6 Application of dependability management ...................................................................... 15

6.1 Tailoring a dependability programme ............................................................... 15

6.2 Analysis of objectives and requirements .......................................................... 16

6.3 Risk management ............................................................................................ 17

6.4 Implementation of dependability activities through the life cycle ....................... 17

6.5 Selection of dependability tools and technical activities ................................... 17

6.6 Resources ....................................................................................................... 18

6.7 Measurement and assessment ......................................................................... 18

6.8 Assurance of dependability .............................................................................. 19

6.9 Reviewing dependability outcomes and activities ............................................. 20

Annex A (informative) Organizational arrangements of a dependability management

system .................................................................................................................................. 22

A.1 Organizational structures ................................................................................. 22

A.2 Organization of dependability activities ............................................................ 22

Annex B (informative) Activities of a dependability management system .............................. 24

B.1 Dependability activities within the life cycle ...................................................... 24

B.2 Dependability life cycle activities ...................................................................... 27

Annex C (informative) Defining requirements of an item ....................................................... 32

C.1 Requirements from an application perspective ................................................. 32

C.2 Examples of performance requirements that include dependability ................... 33

C.2.1 Requirements determined by both provider and user ...................... 33

C.2.2 Requirements determined by provider only ..................................... 34

Annex D (informative) Structure of dependability standards ................................................. 37

D.1 Structure .......................................................................................................... 37

D.2 Core standards ................................................................................................ 37

D.3 Process standards ........................................................................................... 37

D.4 Support standards............................................................................................ 38

D.5 Associated standards ....................................................................................... 38

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SIST EN 60300-1:2014
IEC 60300-1:2014 © IEC 2014 – 3 –

Annex E (informative) Checklist for review of dependability ................................................. 39

E.1 Introductory remark .......................................................................................... 39

E.2 Concept ........................................................................................................... 39

E.2.1 Requirements definition .................................................................. 39

E.2.2 Requirements analysis.................................................................... 39

E.2.3 High-level architectural design ........................................................ 39

E.3 Development .................................................................................................... 40

E.3.1 Item design ..................................................................................... 40

E.3.2 Full-scale system development ....................................................... 40

E.4 Realization ....................................................................................................... 41

E.4.1 Item realization ............................................................................... 41

E.4.2 Item implementation ....................................................................... 41

E.5 Utilization ......................................................................................................... 41

E.6 Enhancement ................................................................................................... 41

E.7 Retirement ....................................................................................................... 42

Bibliography .......................................................................................................................... 43

Figure 1 – Relationship of dependability to the needs and requirements of an item

(product, system, process or service).................................................................................... 11

Figure 2 – Dependability management systems .................................................................... 13

Figure B.1 – Dependability activities and the life cycle .......................................................... 26

Figure C.1 – Example showing the relationship between the functional, non-functional

and dependability requirements for a motor-driven pipeline pump ......................................... 34

Figure C.2 – Example showing the relationship between the functional, non-functional

and dependability requirements for a family car .................................................................... 36

Figure D.1 – Framework for dependability standards ............................................................ 37

Table B.1 – Activities during the concept stage ..................................................................... 27

Table B.2 – Activities during development stage ................................................................... 29

Table B.3 – Activities during the realization stage ................................................................. 30

Table B.4 – Activities during the utilization stage .................................................................. 31

Table B.5 – Activities during the enhancement stage ............................................................ 31

Table B.6 – Activities during the retirement stage ................................................................. 31

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SIST EN 60300-1:2014
– 4 – IEC 60300-1:2014 © IEC 2014
INTERNATIONAL ELECTROTECHNICAL COMMISSION
____________
DEPENDABILITY MANAGEMENT –
Part 1: Guidance for management and application
FOREWORD

1) The International Electrotechnical Commission (IEC) is a worldwide organization for standardization comprising

all national electrotechnical committees (IEC National Committees). The object of IEC is to promote

international co-operation on all questions concerning standardization in the electrical and electronic fields. To

this end and in addition to other activities, IEC publishes International Standards, Technical Specifications,

Technical Reports, Publicly Available Specifications (PAS) and Guides (hereafter referred to as “IEC

Publication(s)”). Their preparation is entrusted to technical committees; any IEC National Committee interested

in the subject dealt with may participate in this preparatory work. International, governmental and non-

governmental organizations liaising with the IEC also participate in this preparation. IEC collaborates closely

with the International Organization for Standardization (ISO) in accordance with conditions determined by

agreement between the two organizations.

2) The formal decisions or agreements of IEC on technical matters express, as nearly as possible, an international

consensus of opinion on the relevant subjects since each technical committee has representation from all

interested IEC National Committees.

3) IEC Publications have the form of recommendations for international use and are accepted by IEC National

Committees in that sense. While all reasonable efforts are made to ensure that the technical content of IEC

Publications is accurate, IEC cannot be held responsible for the way in which they are used or for any

misinterpretation by any end user.

4) In order to promote international uniformity, IEC National Committees undertake to apply IEC Publications

transparently to the maximum extent possible in their national and regional publications. Any divergence

between any IEC Publication and the corresponding national or regional publication shall be clearly indicated in

the latter.

5) IEC itself does not provide any attestation of conformity. Independent certification bodies provide conformity

assessment services and, in some areas, access to IEC marks of conformity. IEC is not responsible for any

services carried out by independent certification bodies.

6) All users should ensure that they have the latest edition of this publication.

7) No liability shall attach to IEC or its directors, employees, servants or agents including individual experts and

members of its technical committees and IEC National Committees for any personal injury, property damage or

other damage of any nature whatsoever, whether direct or indirect, or for costs (including legal fees) and

expenses arising out of the publication, use of, or reliance upon, this IEC Publication or any other IEC

Publications.

8) Attention is drawn to the Normative references cited in this publication. Use of the referenced publications is

indispensable for the correct application of this publication.

9) Attention is drawn to the possibility that some of the elements of this IEC Publication may be the subject of

patent rights. IEC shall not be held responsible for identifying any or all such patent rights.

International Standard IEC 60300-1 has been prepared by IEC technical committee 56:

Dependability.

This third edition cancels and replaces the second edition published in 2003 and constitutes a

technical revision.

This edition includes the following significant technical changes with respect to the previous

edition:
a) an updating of definitions to reflect IEC 60050-191:2014;
b) an enhanced description of dependability and its attributes;
c) a more generic approach to dependability management;
d) revised guidelines for application of dependability management;
e) a more generic approach to the life cycle;
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SIST EN 60300-1:2014
IEC 60300-1:2014 © IEC 2014 – 5 –
f) a framework for dependability standards.

In addition, this third edition cancels and replaces the second edition of document

IEC 60300-2 published in 2004.
The text of this standard is based on the following documents:
FDIS Report on voting
56/1550/FDIS 56/1556/RVD

Full information on the voting for the approval of this standard can be found in the report on

voting indicated in the above table.

This publication has been drafted in accordance with the ISO/IEC Directives, Part 2.

A list of all parts in the IEC 60300 series, published under the general title Dependability

management, can be found on the IEC website.

The committee has decided that the contents of this publication will remain unchanged until

the stability date indicated on the IEC web site under "http://webstore.iec.ch" in the data

related to the specific publication. At this date, the publication will be
• reconfirmed,
• withdrawn,
• replaced by a revised edition, or
• amended.
A bilingual version of this publication may be issued at a later date.
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SIST EN 60300-1:2014
– 6 – IEC 60300-1:2014 © IEC 2014
INTRODUCTION

This part of IEC 60300 describes the processes involved in managing dependability within an

organization and establishes a framework for managing dependability activities for the

purpose of achieving dependability performance.

Dependability is the ability of an item to perform as and when required. Dependability is a

term used to describe the time-dependent characteristics associated with the performance of

an item. Dependability includes characteristics such as availability, reliability, maintainability

and supportability under given conditions of use and maintenance support requirements.

Dependability describes the extent to which something can be trusted to behave as expected.

Dependability creates trust and confidence and affects the ability of an organization to meet

its objectives. It is achieved by effective planning and implementation of dependability

activities throughout the life cycle of items.

Dependability has a strong impact on the user’s perception of the value of an item developed

or provided by an organization. Poor dependability will affect an organization’s capability to

deliver its objectives and reduce its reputation.

Dependability management provides a systematic approach for addressing dependability and

related issues from an organizational and business perspective. Dependability is often driven

by technology and requires the integration of innovation with legacy products. Achieving

dependability throughout the life cycle process can be influenced by market dynamics, global

economics and resource distributions, changing customer needs, and a competitive

environment. Strategies need to adapt to anticipated changes to sustain viability in business

operations. Dependability management focuses on the needs of stakeholders in optimizing

dependability to enhance organizational objectives and return-on-investments.

This standard is written specifically for application to technological products, systems,

processes and services, which are referred to in this standard by the general term “item”.

However, much of the guidance provided is generic and can be adapted for application in

various non-technological applications. In addition, the potential side effects on safety,

environment and other factors should be identified, analysed and managed when optimizing

dependability.

The intended audience for this standard ranges from users, owners and customers to

organizations involved in and responsible for ensuring dependability requirements are being

met. Organizations include all types and sizes of corporations, public and private institutions

such as in government agencies, business enterprises, and non-profit associations.

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SIST EN 60300-1:2014
IEC 60300-1:2014 © IEC 2014 – 7 –
DEPENDABILITY MANAGEMENT –
Part 1: Guidance for management and application
1 Scope

This part of IEC 60300 establishes a framework for dependability management. It provides

guidance on dependability management of products, systems, processes or services involving

hardware, software and human aspects or any integrated combinations of these elements. It

presents guidance on planning and implementation of dependability activities and technical

processes throughout the life cycle taking into account other requirements such as those

relating to safety and the environment.

This standard gives guidelines for management and their technical personnel to assist them

to optimize dependability.
This standard is not intended for the purpose of certification.
2 Normative references

The following documents, in whole or in part, are normatively referenced in this document and

are indispensable for its application. For dated references, only the edition cited applies. For

undated references, the latest edition of the referenced document (including any
amendments) applies.
None.
3 Terms, definitions and abbreviations
For the purposes of this document, the following terms and definitions apply.
3.1 Terms and definitions
3.1.1
availability < of an item>
ability to be in a state to perform as required

Note 1 to entry: Availability depends upon the combined characteristics of the reliability, recoverability and

maintainability of the item, and in some cases, on the maintenance support performance.

Note 2 to entry: Availability may be quantified using appropriate performance measures.

[SOURCE: IEC 60050-191:2014 [1] , 191-41-23]
3.1.2
dependability
ability to perform as and when required

Note 1 to entry: Dependability includes availability, reliability, recoverability, maintainability, and maintenance

support performance, and, in some cases, other characteristics such as durability, safety and security.

_____________
Numbers in brackets refer to the bibliography.
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SIST EN 60300-1:2014
– 8 – IEC 60300-1:2014 © IEC 2014

Note 2 to entry: Dependability is used as a collective term for the time-related quality characteristics of an item.

[SOURCE: IEC 60050-191:2014, 191-41-22]
3.1.3
dependability case

evidence-based, reasoned, traceable argument created to support the contention that a

defined system will satisfy the dependability requirements
3.1.4
dependability management

coordinated activities to direct and control an organization with regard to dependability

Note 1 to entry: Dependability management is part of an organization’s overall management.

3.1.5
dependability management system

set of interrelated or interacting elements of an organization to establish dependability-related

policies and objectives and the processes to achieve those dependability objectives

Note 1 to entry: Systems for managing dependability are part of the overall management system and not usually a

separate management system.

Note 2 to entry: The system elements include the organization’s structure, roles and responsibilities, planning,

procedures and processes.
3.1.6
dependability plan

set of scheduled activities to achieve dependability objectives and targets for an item

3.1.7
dependability programme

coordinated set of plans that describe the activities that lead to cost-effective achievement of

dependability objectives and targets and the way they are resourced
3.1.8
item
subject being considered

Note 1 to entry: The item may be an individual part, component, device, functional unit, equipment, subsystem, or

system.

Note 2 to entry: The item may consist of hardware, software, people or any combination thereof.

Note 3 to entry: The item is often comprised of elements that may each be individually considered.

[SOURCE: IEC 60050-191:2014, 191-41-01]
3.1.9
life cycle

series of identifiable stages through which an item goes, from its conception to disposal

EXAMPLE A typical system lifecycle consists of: concept and definition; design and development; construction,

installation and commissioning; operation and maintenance; mid-life upgrading, or life extension; and

decommissioning and disposal.
Note1 to entry: The stages identified will vary with application.
[SOURCE: IEC 60050-191:2014, 191-41-09]
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SIST EN 60300-1:2014
IEC 60300-1:2014 © IEC 2014 – 9 –
3.1.10
maintainability

ability to be retained in, or restored to a state to perform as required, under given conditions

of use and maintenance

Note 1 to entry: Given conditions would include aspects that affect maintainability, such as: location for

maintenance, accessibility, maintenance procedures and maintenance resources.
Note 2 to entry: Maintainability may be quantified using appropriate measures.
[SOURCE: IEC 60050-191:2014, 191-41-27]
3.1.11
maintenance support
provision of resources to maintain an item

Note 1 to entry: Resources include human resources, support equipment, materials and spare parts, maintenance

facilities, documentation and information, and maintenance information systems.
[SOURCE: IEC 60050-191:2014, 191-41-28]
3.1.12
organization

person or group of people that has its own functions with responsibilities, authorities and

relationships to achieve its objectives

Note 1 to entry: The concept of organization includes, but is not limited, to sole-trader, company, corporation,

firm, enterprise, authority, partnership, charity or institution, or part or combination thereof, whether incorporated or

not, public or private.

Note 2 to entry: For organizations with more than one operating unit, a single unit may be defined as an

organization.
3.1.13
reliability

ability to perform as required, without failure, for a given time interval, under given conditions

Note 1 to entry: The time interval duration may be expressed in units appropriate to the item concerned, e.g.

calendar time, operating cycles, distance run, etc., and the units should always be clearly stated.

Note 2 to entry: Given conditions include aspects that affect reliability, such as: mode of operation, stress levels,

environmental conditions and maintenance.
Note 3 to entry: Reliability may be quantified using appropriate measures.
[SOURCE: IEC 60050-191:2014, 191-41-24]
3.1.14
requirement
need or expectation that is stated, generally implied or obligatory
[SOURCE: ISO 9000:2005, 3.1.2]
3.1.15
stakeholder

person or organization that can affect, be affected by, or perceive themselves to be affected

by a decision or activity
3.1.16
supportability

ability to be supported to sustain the required availability with a defined operational profile

and logistic and maintenance resources
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SIST EN 60300-1:2014
– 10 – IEC 60300-1:2014 © IEC 2014

Note 1 to entry: Supportability complements the inherent reliability and maintainability of the item, combined with

factors external to the item that affect the relative ease of providing the required maintenance and logistic support.

[SOURCE: IEC 60050-191:2014, 191-41-31, note 1 has been modified]
3.1.17
system
set of interrelated items that collectively fulfil a requirement

Note 1 to entry: A system is considered to have a defined real or abstract boundary.

Note 2 to entry: External resources (from outside the system boundary) may be required for the system to

operate.

Note 3 to entry: A system structure may be hierarchical, e.g. system, subsystem, component, etc.

Note 4 to entry: Conditions of use and maintenance should be expressed or implied within the requirement.

[SOURCE: IEC 60050-191:2014, 191-41-03]
3.1.18
tailoring

process to adapt, adjust or alter an organization’s set of established processes and activities

to fulfil, satisfy or meet requirements as they apply to dependability
3.2 Abbreviations
COTS Commercial-off-the-shelf
FMEA Failure modes and effects analysis
FRACAS Failure recording, analysis and corrective action system
FTA Fault tree analysis
HSE Health, safety and environment
MTBF Mean time between failu
...

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