SIST EN ISO 41017:2024
(Main)Facility management - Guidance on emergency preparedness and management of an epidemic (ISO 41017:2024)
Facility management - Guidance on emergency preparedness and management of an epidemic (ISO 41017:2024)
This document provides general guidance to organizations on how to plan for, mitigate and/or manage the risks and impacts of an epidemic event to protect facility-related health, safety and well-being.
This document is applicable to all organizations, fully or partially operating, resuming or new to operating.
Facility Management - Leitfaden für die Notfallvorsorge und Management einer Epidemie (ISO 41017:2024)
Dieses Dokument bietet Organisationen eine allgemeine Anleitung zur Planung, Minderung und/oder Kontrolle der Risiken und Auswirkungen einer Epidemie, um die einrichtungsbezogene Gesundheit und Sicherheit sowie das Wohlbefinden zu schützen.
Dieses Dokument ist anwendbar für alle Organisationen, die ganz oder teilweise in Betrieb sind, den Betrieb wieder fortsetzen oder einen neuen Betrieb aufnehmen.
Facility management - Recommandations relatives à l’anticipation des situations d’urgence et au management d’une épidémie (ISO 41017:2024)
Le présent document fournit des recommandations générales aux organismes sur la manière de prévoir, d’atténuer et/ou de gérer les risques et les impacts d’un événement épidémique afin de protéger la santé, la sécurité et le bien-être liés aux installations.
Le présent document est applicable à tous les organismes, qu’ils soient pleinement ou partiellement en activité, en phase de reprise ou nouvellement en activité.
Upravljanje objektov in storitev - Navodila za pripravljenost na izredne razmere in obvladovanje epidemije (ISO 41017:2024)
Namen te smernice je zagotoviti varnost in zdravje ljudi prek upravljanja objektov v odzivih na izbruhe bolezni na delovnih mestih vseh vrst, da se istočasno zagotovi normalno delovanje organizacije, pri tem pa se prevzame tudi družbena odgovornost. Ta smernica določa splošne zahteve, zahteve za preprečevanje epidemije in izvajanje strategije nadzora, zahteve za organizacijo in vodenje, zahteve dela za preprečevanje epidemije, zahteve za jamstvo za vire, zahteve za upravljanje preprečevanja in nadzornih procesov, nadzora preprečevanja in obvladovanja ter zahteve za izboljšave v panogi upravljanja objektov. Ta smernica se uporablja za preprečevanje epidemije in nadzor v panogi upravljanja objektov.
General Information
Standards Content (Sample)
SLOVENSKI STANDARD
01-maj-2024
Upravljanje objektov in storitev - Navodila za pripravljenost na izredne razmere in
obvladovanje epidemije (ISO 41017:2024)
Facility management - Guidance on emergency preparedness and management of an
epidemic (ISO 41017:2024)
Facility Management - Leitfaden für die Notfallvorsorge und Management einer Epidemie
(ISO 41017:2024)
Facility management - Recommandations relatives à l’anticipation des situations
d’urgence et au management d’une épidémie (ISO 41017:2024)
Ta slovenski standard je istoveten z: EN ISO 41017:2024
ICS:
03.080.10 Vzdrževalne storitve. Maintenance services.
Upravljanje objektov Facilities management
03.100.01 Organizacija in vodenje Company organization and
podjetja na splošno management in general
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.
EN ISO 41017
EUROPEAN STANDARD
NORME EUROPÉENNE
March 2024
EUROPÄISCHE NORM
ICS 03.080.10
English Version
Facility management - Guidance on emergency
preparedness and management of an epidemic (ISO
41017:2024)
Facility management - Recommandations relatives à Facility Management - Leitfaden für die
l'anticipation des situations d'urgence et au Notfallvorsorge und Management einer Epidemie (ISO
management d'une épidémie (ISO 41017:2024) 41017:2024)
This European Standard was approved by CEN on 6 January 2024.
CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this
European Standard the status of a national standard without any alteration. Up-to-date lists and bibliographical references
concerning such national standards may be obtained on application to the CEN-CENELEC Management Centre or to any CEN
member.
This European Standard exists in three official versions (English, French, German). A version in any other language made by
translation under the responsibility of a CEN member into its own language and notified to the CEN-CENELEC Management
Centre has the same status as the official versions.
CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia,
Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway,
Poland, Portugal, Republic of North Macedonia, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Türkiye and
United Kingdom.
EUROPEAN COMMITTEE FOR STANDARDIZATION
COMITÉ EUROPÉEN DE NORMALISATION
EUROPÄISCHES KOMITEE FÜR NORMUNG
CEN-CENELEC Management Centre: Rue de la Science 23, B-1040 Brussels
© 2024 CEN All rights of exploitation in any form and by any means reserved Ref. No. EN ISO 41017:2024 E
worldwide for CEN national Members.
Contents Page
European foreword . 3
European foreword
This document (EN ISO 41017:2024) has been prepared by Technical Committee ISO/TC 267 "Facility
management" in collaboration with Technical Committee CEN/TC 348 “Facility Management” the
secretariat of which is held by SN.
This European Standard shall be given the status of a national standard, either by publication of an
identical text or by endorsement, at the latest by September 2024, and conflicting national standards
shall be withdrawn at the latest by September 2024.
Attention is drawn to the possibility that some of the elements of this document may be the subject of
patent rights. CEN shall not be held responsible for identifying any or all such patent rights.
Any feedback and questions on this document should be directed to the users’ national standards
body/national committee. A complete listing of these bodies can be found on the CEN website.
According to the CEN-CENELEC Internal Regulations, the national standards organizations of the
following countries are bound to implement this European Standard: Austria, Belgium, Bulgaria,
Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland,
Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Republic of
North Macedonia, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Türkiye and the
United Kingdom.
Endorsement notice
The text of ISO 41017:2024 has been approved by CEN as EN ISO 41017:2024 without any modification.
International
Standard
ISO 41017
First edition
Facility management — Guidance
2024-03
on emergency preparedness and
management of an epidemic
Facility management — Recommandations relatives à
l’anticipation des situations d’urgence et au management d’une
épidémie
Reference number
ISO 41017:2024(en) © ISO 2024
ISO 41017:2024(en)
© ISO 2024
All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may
be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting on
the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address below
or ISO’s member body in the country of the requester.
ISO copyright office
CP 401 • Ch. de Blandonnet 8
CH-1214 Vernier, Geneva
Phone: +41 22 749 01 11
Email: copyright@iso.org
Website: www.iso.org
Published in Switzerland
ii
ISO 41017:2024(en)
Contents Page
Foreword .v
Introduction .vi
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
4 Context of the demand organization . 3
4.1 General .3
4.2 Operation impact .4
4.2.1 General .4
4.2.2 Operational impact .4
4.2.3 Employee impact .5
4.2.4 Other interested party impact .5
5 L e ader s h ip . 6
5.1 L eadership and commitment .6
5.1.1 General .6
5.1.2 Emergency management principles .6
5.1.3 Scope of FM.6
5.1.4 Overall objectives .7
5.2 Policy .7
5.3 Roles, responsibilities and authorities .7
6 Pl a n n i n g . 8
6.1 General .8
6.2 Actions to address risks .8
6.3 Emergency preparedness for an epidemic .9
6.4 Emergency response plan considerations .9
6.5 Emergency response team and structure .10
6.6 Exercise programme .10
7 Support .11
7.1 Resources .11
7.1.1 General .11
7.1.2 People .11
7.1.3 Materials .11
7.1.4 Finance . 12
7.1.5 Information . 12
7.1.6 Facility aspects . 12
7.2 Capacity of resources . 12
7.3 Mechanisms for obtaining resources . 13
7.4 Communication . 13
7.4.1 General . 13
7.4.2 Communication applicable to internal interested parties . 13
7.4.3 Communication applicable to external interested parties . 13
8 Operational planning and control . 14
8.1 Situational monitoring .14
8.1.1 General .14
8.1.2 Incident detection.14
8.1.3 Regular monitoring of an incident/event .14
8.1.4 Response to a warning or alert . 15
8.1.5 Alerting interested parties . 15
8.2 Response to an epidemic event . 15
8.2.1 ERP clarification . 15
8.2.2 Process and procedures . 15
8.2.3 Escalation procedures . 15
iii
ISO 41017:2024(en)
8.2.4 Implementation of the appropriate response . 15
8.3 Recovery . 15
8.3.1 Facility conditions . 15
8.3.2 Updating service level expectations .16
8.3.3 Relaxation of epidemic policies .16
9 Ev a luat ion .16
9.1 M onitoring measurement and evaluation .16
9.2 R eview of preparedness .17
9.3 R eview of response and recovery . .17
10 Improvement . 17
10.1 Nonconformity.17
10.2 Corrective action .17
10.3 C ontinual improvement .18
10.4 Action plan for lessons learned .18
Annex A (informative) Example of epidemic control actions within an office facility .20
Bibliography .21
iv
ISO 41017:2024(en)
Foreword
ISO (the International Organization for Standardization) is a worldwide federation of national standards
bodies (ISO member bodies). The work of preparing International Standards is normally carried out through
ISO technical committees. Each member body interested in a subject for which a technical committee
has been established has the right to be represented on that committee. International organizations,
governmental and non-governmental, in liaison with ISO, also take part in the work. ISO collaborates closely
with the International Electrotechnical Commission (IEC) on all matters of electrotechnical standardization.
The procedures used to develop this document and those intended for its further maintenance are described
in the ISO/IEC Directives, Part 1. In particular, the different approval criteria needed for the different types
of ISO document should be noted. This document was drafted in accordance with the editorial rules of the
ISO/IEC Directives, Part 2 (see www.iso.org/directives).
ISO draws attention to the possibility that the implementation of this document may involve the use of (a)
patent(s). ISO takes no position concerning the evidence, validity or applicability of any claimed patent
rights in respect thereof. As of the date of publication of this document, ISO had not received notice of (a)
patent(s) which may be required to implement this document. However, implementers are cautioned that
this may not represent the latest information, which may be obtained from the patent database available at
www.iso.org/patents. ISO shall not be held responsible for identifying any or all such patent rights.
Any trade name used in this document is information given for the convenience of users and does not
constitute an endorsement.
For an explanation of the voluntary nature of standards, the meaning of ISO specific terms and expressions
related to conformity assessment, as well as information about ISO's adherence to the World Trade
Organization (WTO) principles in the Technical Barriers to Trade (TBT), see www.iso.org/iso/foreword.html.
This document was prepared by Technical Committee ISO/TC 267, Facility management, in collaboration with
the European Committee for Standardization (CEN) Technical Committee CEN/TC 348, Facility Management,
in accordance with the Agreement on technical cooperation between ISO and CEN (Vienna Agreement).
Any feedback or questions on this document should be directed to the user’s national standards body. A
complete listing of these bodies can be found at www.iso.org/members.html.
v
ISO 41017:2024(en)
Introduction
0.1 Purpose
In order to protect facility users and other interested parties as well as to provide reassurance and protect
the demand organization’s assets and reputation, an organization should include plans for mitigating the
effects of an epidemic in its overall emergency preparedness and business continuity plans.
This document serves as guidance to organizations for effective preparedness for and management of
an epidemic. The organization should create its own formal documentation detailing what actions and
responses should be followed.
By implementing the guidance in this document, an organization should be able to:
— take effective action to protect facility users and other interested parties from the risks related to an
epidemic event;
— demonstrate that it is addressing risks related to an epidemic event using a systematic approach;
— put in place a framework to enable effective and timely adaptation to the changing situation;
— create an emergency response plan (ERP) for an epidemic and integrated it into its overall risk
management, emergency preparedness and business continuity plans.
NOTE It is not the intent of this document to reproduce ISO 31000:2018, but rather to provide a framework
identifying the assessment processes specifically needed to mitigate the impact of an epidemic on facility management.
0.2 Principle
The safety and the quality of life of facility users and other interested parties is a requirement of the demand
organization and organization. At all times, the demand organization and organization should act in a
responsible manner to protect the facility users and other interested parties. Specifically, in response to an
outbreak or epidemic event, the following examples of principles can be considered:
— the demand organization should conduct an assessment of their requirements and capabilities during
the outbreak or epidemic event;
— risk factors and impacts should be anticipated and identified even before an outbreak or epidemic event
is confirmed by an authoritative body;
— risk factors and impacts should be reviewed once an outbreak or epidemic event is confirmed by an
authoritative body;
— gaps should be identified quickly for resolution;
— a plan should be developed and approved by the organization’s interested parties, placed in effect and
updated as needed;
— the verified evidence, data and facts should be used in developing facility policies and guidelines;
unsupported information from rumours or speculations should not be used in any determining factors;
— the chain of leadership and management should be clearly defined in the organization’s ERP;
— collaboration between supporting organizations and departments should start at the planning stage and
be maintained during the epidemic event;
— information should be made available as soon as possible with regular updates to all interested parties;
— information should be distributed to the appropriate interested parties; some information can be
sensitive and can only be distributed to approved personnel;
— temporary protocols should be implemented at the beginning of the outbreak or epidemic event to
promote facility user safety;
vi
ISO 41017:2024(en)
— training and education should be provided to enable effective implementation;
— the regulatory variances should be considered.
0.3 Exposure risks
During a normal business day, facility users and other interested parties can be exposed to pathogens
before entering and while staying in the building. The guidance in this document addresses those pathogens
to which the facility users and other interested parties reasonably are or can be exposed during normal
business activities (e.g. transmission via direct/indirect contact, airborne, droplet).
0.4 Challenges
An organization can face challenges if it has to continue operating or return to business during or after an
epidemic event.
The guidance in this document can enable the organization to prepare for an epidemic event and provide
reasonable certainty regarding the safe conditions of the facility, by:
— protecting the facility user of the managed facility;
— maintaining occupied and unoccupied buildings;
— engaging with facility user reluctant to return to the building;
— managing the economic impact on businesses;
— communicating with internal and external interested parties;
— undertaking cleaning and decontamination activities;
— providing isolation/quarantine spaces as required or directed;
— maintaining the availability of personal protective equipment (PPE), which can be uncertain;
— screening people before they enter the building;
— maintaining the supply chain and logistics;
— controlling communications so that either multiple communications or conflicting information, or both,
are not distributed.
0.5 Structure
Figure 1 illustrates the framework structure detailed in Clauses 4 to 10 and its relationship to the
development stages of an epidemic.
vii
ISO 41017:2024(en)
Figure 1 — Framework structure of this document
viii
International Standard ISO 41017:2024(en)
Facility management — Guidance on emergency
preparedness and management of an epidemic
1 Scope
This document provides general guidance to organizations on how to plan for, mitigate and/or manage the
risks and impacts of an epidemic event to protect facility-related health, safety and well-being.
This document is applicable to all organizations, fully or partially operating, resuming or new to operating.
2 Normative references
The following documents are referred to in the text in such a way that some or all of their content constitutes
requirements of this document. For dated references, only the edition cited applies. For undated references,
the latest edition of the referenced document (including any amendments) applies.
ISO 41011, Facility management — Vocabulary
3 Terms and definitions
For the purposes of this document, the terms and definitions given in ISO 41011 and the following apply.
ISO and IEC maintain terminology databases for use in standardization at the following addresses:
— ISO Online browsing platform: available at https:// www .iso .org/ obp
— IEC Electropedia: available at https:// www .electropedia .org/
3.1
organization
person or group of people that has its own functions with responsibilities, authorities and relationships to
achieve its objectives
Note 1 to entry: The concept of organization includes, but is not limited to, sole-trader, company, corporation, firm,
enterprise, authority, partnership, charity or institution, or part or combination thereof, whether incorporated or not,
public or private.
[SOURCE: ISO 41011:2017, 3.3.1]
3.2
facility management organization
FM organization
entity responsible for facility management
[SOURCE: ISO 41014:2020, 3.1.2]
3.3
policy
intentions and direction of an organization (3.1), as formally expressed by its top management
ISO 41017:2024(en)
3.4
risk
effect of uncertainty on objectives
Note 1 to entry: An effect is a deviation from the expected. It can be positive, negative or both, and can address, create
or result in opportunities and threats.
Note 2 to entry: Objectives can have different aspects and categories, and can be applied at different levels.
Note 3 to entry: Risk is usually expressed in terms of risk sources, potential events (3.10), their consequences and their
likelihood.
[SOURCE: ISO 31000:2018, 3.1]
3.5
lessons learned
knowledge distilled from the performance of a process, activity or event (3.10) and used to improve future
performance
[SOURCE: ISO 41014:2020, 3.5.5]
3.6
outbreak
increase in cases of an infectious disease in excess of what is normally expected in a particular location,
community or geographical region in a specified time period
Note 1 to entry: An outbreak can affect a small and localized group or multiple groups and places and can result in an
epidemic or pandemic.
Note 2 to entry: Two linked cases of an infectious disease can be sufficient to constitute an outbreak.
[SOURCE: ISO 45006:2023, 3.11]
3.7
epidemic
large number of cases of a particular infectious disease, occurring at the same time in a community or
geographic region
[SOURCE: ISO 45006:2023, 3.12]
3.8
pandemic
worldwide spread of an infectious disease
Note 1 to entry: A pandemic is declared by the World Health Organization (WHO).
[SOURCE: ISO 45006:2023, 3.13]
3.9
incident
event (3.10) that can be, or could lead to, a disruption, loss, emergency or crisis
[SOURCE: ISO 22300:2021, 3.1.122]
3.10
event
occurrence or change of a particular set of circumstances
Note 1 to entry: An event can have one or more occurrences, and can have several causes and several consequences.
Note 2 to entry: An event can also be something that is expected which does not happen, or something that is not
expected which does happen.
Note 3 to entry: An event can be a risk source.
ISO 41017:2024(en)
[SOURCE: ISO 31000:2018, 3.5]
3.11
emergency response plan
ERP
systematic procedures that clearly detail what is to be done, how, when, and by whom before, during and
after the time an emergency occurs
Note 1 to entry: In some jurisdictions, it can be called “emergency and remedial response plan”, “contingency plan”, etc.
Note 2 to entry: Emergency response plans often also cite preparations to be completed before an emergency occurs.
[SOURCE: ISO 27917:2017, 3.4.12, modified — the abbreviated term has been added.]
3.12
emergency response team
ERT
group of individuals responsible for developing, executing, rehearsing and maintaining the response plan,
including the processes and procedures
[SOURCE: ISO 28002:2011, 3.48, modified — “emergency” has been added to the term and the abbreviated
term has been added.]
3.13
personal protective equipment
PPE
device or appliance designed to be worn by an individual for their protection against one or more health and
safety hazards
Note 1 to entry: PPE includes, but is not limited to, gowns, gloves, respirators, safety glasses, helmets and goggles.
Note 2 to entry: While generally not considered PPE, masks and other face coverings can provide a level of protection
for the user in addition to their primary purpose as a public health measure to control the spread of transmission and
infection.
Note 3 to entry: In many countries PPE, is required to conform to national regulations.
[SOURCE: ISO 45006:2023, 3.5]
3.14
interested party
stakeholder
person or organization that can affect, be affected by or perceive itself to be affected by a decision or activity
[SOURCE: ISO 41011:2017, 3.3.3]
3.15
facility user
person who uses a facility
EXAMPLE Building occupants, residents, workers, customers and other relevant interested parties.
4 Context of the demand organization
4.1 General
Understanding how a demand organization anticipates, plans for and responds to an emergency or crisis
event, especially one that can affect its need for, and impact on, facility management (FM) and facility
services, is a key consideration for its top management. The set of beliefs and behaviours that people share
in an organization can define its approach to how work gets done. When developing an ERP for epidemic,
the FM organization in conjunction with demand organization team should work within the existing values,
ISO 41017:2024(en)
expectations and practices of the demand organization with the goal of gaining participation and support
from interested parties during planning and cooperation during an emergency event.
The organization should develop a collaborative relationship with interested parties. Developing a
collaborative relationship involves behaviour that includes:
— accountability;
— transparency;
— inclusiveness;
— empathy;
— respect;
— trust;
— privacy;
— disclosure of conflicts of interest;
— financial responsibility;
— integrity;
— lawfulness;
— diversity.
4.2 Operation impact
4.2.1 General
An epidemic can have an immediate, delayed or lasting impact and can vary in severity from business to
business. The timing of the epidemic within the business cycle can also influence the degree of impact within
the demand organization. Contingency planning and timely activation of the ERP can influence the impact of
an epidemic on a business. The organization should identify the potential impacts and consider mitigation
strategies.
Impacts can be categorized as operational impact (see 4.2.2), employee impact (see 4.2.3) and other
interested party impact (see 4.2.4).
4.2.2 Operational impact
Operational impact can be categorised as given below:
a) Product and service demand: Client priorities, and purchasing appetite and ability can change either
positively or negatively, impacting demand levels. In some instances, demand can remain; however,
purchasing avenues can change (e.g. in person shopping to online). Demand can diminish entirely as
consumer preferences or requirements move entirely to a different product type or service model.
b) Supply chains: There can be a shortage of labour for production or services, as well as shortages or
changes in the levels of material and resource availability.
c) Capacity to deliver products and services in a changed environment resulting from travel restrictions
or a lack of resources to support the increases in demand. Alternatively, decreased demand can redirect
support services in a changed direction, impacting capacity to deliver or service.
d) Capability to deliver products and services in a changed environment resulting from changes in
transport and shipping, either due to labour shortages or restrictions of movement (imposed by the
government or by businesses).
ISO 41017:2024(en)
e) Expanse of epidemic impact, whether locally, regionally or internationally. Local impacts can be more
easily managed; however, the more expansive the epidemic, the greater the impact as it can affect a
greater component of both consumers and service and product providers.
f) A plan of all built environment assets should be developed, including the capabilities to mitigate the
impact of an epidemic. Furthermore, the plan should capture the relative criticality of facilities with
respect to business impact and mission. It is important to have a plan for the use of facilities and
their assets in case of an epidemic, and the value of an asset's (facility’s) specific contribution to the
performance of the business’ mission.
g) Logistic impact: The impacts felt by the business and facility can be mirrored across business to
business, and is not limited to business to customers.
h) Process impact can include the following:
— Regulatory: The validity currency and relevance of processes, procedures and regulatory obligations
can be impacted, requiring review and resulting in amendments or a total reassessment. A timely
response influences the degree of impact experienced. This impacts not only supply and service
provision, but also the requirements and guidelines pertaining to a changed working environment
(partial, fully or remote).
— Conduct of business: Communication and guidance should be facilitated to support clients, staff and
external interested parties.
— Emergency preparedness: Emergency preparedness which can be impacted on every level
irrespective of epidemic severity. It should be considered whether emergency support personnel
are sufficient in number (accounting for absenteeism) and whether upskilling or training is required
for additional personnel. The emergency evacuation plan, as well as associate evacuation diagrams,
should review to ensure its relevance and to provide a safe and efficient path of evacuation.
4.2.3 Employee impact
Employees can be directly impacted through infection, mental health, welfare or restrictions on movement.
This impacts the business ability to deliver through a changed or diminished workforce. Changes can include
the following:
a) Workplace: Employees can continue to work from an office environment, but do not want to due to
health and safety concerns. Offices can be restricted due to physical distancing requirements or can
require sanitizing, preventing access for a period of time.
b) Site-based, remote or hybrid work arrangements: The business can require the ability to facilitate a
hybrid or single working model, depending on type of business or facility. This can impact the capacity
and capability of the facility to continue to operate. The capacity by businesses to continue to operate,
is not limited only to employee willingness and ability, but also by the business to support logistic and
Internet of Things (IoT) requirements. The provision of these products or services are also likely to be
impacted, therefore forward planning and resourcing is paramount.
c) Health and welfare: Facility managers in unison with employers and employees have an obligation to
provide and conform to a safe working environment.
d) Support and training, including change management and training support to re-skill or upskill employees
to support the ongoing viability of the business and its employees: The degree of impact influences
whether re-training or upskilling is viable and/or necessary in response to the changed environment.
4.2.4 Other interested party impact
There can also be an impact on visitors to the building, e.g. customers, contractors or other visitors.
Attendance should be facilitated in a safe and practical manner. This can require isolation locations, physical
distance requirements and communication, and a restriction on the number of visitors to the facility at any
one time. To be able to facilitate these requirements, resourcing considerations can include control factors,
signage and communication, and wardens or security considerations.
ISO 41017:2024(en)
The impact can be such that, due to stipulated restrictions, attendance at the facility is entirely removed,
requiring the business to consider alternative ways to provide service to its clients.
5 Leadership
5.1 Leadership and c ommitment
5.1.1 General
Top management should demonstrate a commitment to the health and safety of its facility users and other
interested parties. Top management should also protect the interests of facility users by adopting and
adhering to emergency management principles. Commitment involves not only planning for emergencies,
but also continually reviewing and updating the plan to ensure its appropriateness.
5.1.2 Emergency management principles
To ensure its commitment to the health and safety of the facility users during an epidemic, leadership should
demonstrate a commitment to emergency management principles.
With respect to the epidemic, emergency management planning should be:
— Professional: It should value a science and knowledge-based approach based on education, training,
experience, ethical practice, public stewardship and continual improvement.
— Risk-driven: It should use sound risk management principles (hazard identification, risk analysis and
impact analysis) in assigning priorities and resources.
NOTE Risk management principles are given in ISO 31000.
— Collaborative and communicative: It should create and sustain broad and sincere relationships among
all interested parties to encourage trust, advocate a team atmosphere, build consensus and facilitate
communication while providing timely information.
— Comprehensive: It should consider all hazards, phases, interested parties and impacts relevant to the
epidemic event.
— Integrated: It should ensure unity of effort among all levels of the organization, including internal and
external interested parties.
— Coordinated: It should synchronize the activities of all relevant internal and external interested parties
to achieve a common purpose.
— Participation: The organization should encourage participation of facility users to facilitate better
understanding of infectious agents that can impact the organization as well as other hazards and risks
related to infectious diseases and health outcomes.
— Flexible: It should use creative and innovative approaches in solving epidemic challenges.
— Progressive (preparedness): It should anticipate future recurrence and take preventive and preparatory
measures to build resilient communities.
5.1.3 Scope of FM
The scope of facility-related emergency management varies depending on the facility type and the nature of
the core business of the demand organization. The FM organization should determine the boundaries and
applicability of FM to establish its emergency management plan scope with consideration for the interested
parties’ requirements.
ISO 41017:2024(en)
5.1.4 Overall objectives
The organization should set facility-related emergency management objectives in regard to preparedness
and response to an epidemic. The following factors should be considered, but are
...
Questions, Comments and Discussion
Ask us and Technical Secretary will try to provide an answer. You can facilitate discussion about the standard in here.
Loading comments...