SIST EN 15628:2014
(Main)Maintenance - Qualification of maintenance personnel
Maintenance - Qualification of maintenance personnel
EN 15628 the qualification of the personnel with regard to the tasks to be performed in the context of the maintenance of plants, infrastructure and production systems. In this European Standard, maintenance of plants and buildings is included in terms of technical aspects of services. This European Standard guides to define the knowledge, skills and competencies required for the qualification of maintenance personnel. This European Standard covers the following professional persons in the maintenance organisation: - Maintenance Technician Specialist; - Maintenance Supervisor and Maintenance Engineer; - Maintenance Manager (Responsible of Maintenance Function or Service). This European Standard does not specify the verification criteria nor the specialised training of the personnel, which is related to the specific commodity sector.
Instandhaltung - Qualifikation des Instandhaltungspersonals
Diese Europäische Norm beschreibt die Qualifikation des Personals für die Aufgaben der Instandhaltung von Anlagen, Infrastruktur und Produktionssystemen.
In dieser Europäischen Norm ist die Instandhaltung (kurz: IH) von Anlagen und Gebäuden in die technischen Aspekte der Dienstleistungen eingeschlossen.
Diese Europäische Norm ist eine Anleitung zur Festlegung der Kenntnisse, Fertigkeiten und Kompetenzen, die zur Qualifikation des IH-Personals erforderlich sind.
Diese Europäische Norm gilt für die folgenden Fachkräfte in der Organisation der Instandhaltung:
- Instandhaltungsfachkraft (IH-Fachkraft);
- Instandhaltungsführungskraft (IH-Führungskraft) und Instandhaltungsingenieur (IH-Ingenieur);
- Instandhaltungsleiter (IH-Leiter) (verantwortlich für IH-Funktion oder IH-Dienstleistung).
Diese Europäische Norm legt weder die Überprüfungskriterien noch die spezialisierte Weiterbildung des Personals fest, das mit dem konkreten Handelssektor verbunden ist.
ANMERKUNG Spezialisierung und Beruf sind Gegenstand der in dem entsprechenden Bereich durchgeführten Weiterbildung.
Maintenance - Qualification du personnel de la maintenance
La présente Norme européenne spécifie la qualification du personnel en fonction des tâches à exécuter dans le cadre de la maintenance des installations, des infrastructures et des systèmes de production.
Dans la présente Norme européenne, la maintenance des installations et des bâtiments est traitée en termes d'aspects techniques des services.
La présente Norme européenne constitue un guide pour définir les connaissances, les aptitudes et les compétences requises pour la qualification du personnel de maintenance.
La présente Norme européenne concerne les professionnels suivants dans l'organisation de la maintenance :
- Technicien de maintenance spécialisé ;
- Superviseur de maintenance et ingénieur de maintenance ;
- Responsable de maintenance (responsable de la fonction ou du service de maintenance).
La présente Norme européenne ne spécifie ni les critères de vérification ni la formation spécialisée du personnel, qui dépendent du secteur d'activité spécifique.
NOTE La spécialisation et la profession constituent le thème de la formation dispensée dans le secteur concerné.
Vzdrževanje - Kvalificiranje vzdrževalcev
Standard EN 15628 opisuje kvalificiranje osebja v zvezi z opravili, ki se izvajajo v okviru vzdrževanja obratov, infrastrukture in proizvodnih sistemov. V tem evropskem standardu je vključeno vzdrževanje obratov in stavb, kar zadeva tehnični vidik storitev. Ta evropski standard podaja navodila za opredelitev znanja, spretnosti in kompetenc, potrebnih za kvalificiranje vzdrževalcev. Ta evropski standard obravnava naslednje strokovne osebe v vzdrževalni organizaciji: – specializiranega tehnika vzdrževanja; – nadzornika vzdrževanja in inženirja vzdrževanja; – upravnika vzdrževanja (odgovornega za funkcijo ali storitev vzdrževanja). Ta evropski standard ne določa meril za preverjanje znanja ali specializiranega usposabljanja osebja, ki je povezano s posebnim sektorjem dobrin.
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2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.Vzdrževanje - Kvalificiranje vzdrževalcevInstandhaltung - Qualifikation des InstandhaltungspersonalsMaintenance - Qualification du personnel de la maintenanceMaintenance - Qualification of maintenance personnel03.100.30Vodenje ljudiManagement of human resourcesICS:Ta slovenski standard je istoveten z:EN 15628:2014SIST EN 15628:2014en,fr,de01-november-2014SIST EN 15628:2014SLOVENSKI
STANDARDSIST-TP CEN/TR 15628:20071DGRPHãþD
SIST EN 15628:2014
EUROPEAN STANDARD NORME EUROPÉENNE EUROPÄISCHE NORM
EN 15628
August 2014 ICS 03.080.10; 03.100.30 Supersedes CEN/TR 15628:2007English Version
Maintenance - Qualification of maintenance personnel
Maintenance - Qualification du personnel de la maintenance
Instandhaltung - Qualifikation des InstandhaltungspersonalsThis European Standard was approved by CEN on 18 July 2014.
CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this European Standard the status of a national standard without any alteration. Up-to-date lists and bibliographical references concerning such national standards may be obtained on application to the CEN-CENELEC Management Centre or to any CEN member.
This European Standard exists in three official versions (English, French, German). A version in any other language made by translation under the responsibility of a CEN member into its own language and notified to the CEN-CENELEC Management Centre has the same status as the official versions.
CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Former Yugoslav Republic of Macedonia, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and United Kingdom.
EUROPEAN COMMITTEE FOR STANDARDIZATION
COMITÉ EUROPÉEN DE NORMALISATION EUROPÄISCHES KOMITEE FÜR NORMUNG
CEN-CENELEC Management Centre:
Avenue Marnix 17,
B-1000 Brussels © 2014 CEN All rights of exploitation in any form and by any means reserved worldwide for CEN national Members. Ref. No. EN 15628:2014 ESIST EN 15628:2014
EN 15628:2014 (E) 2 Contents Page Foreword .3 Introduction .4 1 Scope .5 2 Normative references .5 3 Terms and definitions .5 4 Competences .6 4.1 Competences of a Maintenance Technician Specialist .6 4.2 Competences of a Maintenance Supervisor and Maintenance Engineer .7 4.3 Competences of a Maintenance Manager .8 5 Required minimum skills and essential knowledge (profile) .8 5.1 Required minimum skills and essential knowledge for a Maintenance Technician Specialist .8 5.2 Required minimum skills and essential knowledge for a Maintenance Supervisor/Engineer . 12 5.3 Required minimum skills and essential knowledge for a Maintenance Manager . 18 6 Essential requirements and experience . 24 6.1 Maintenance Technician Specialist . 24 6.2 Maintenance Supervisor and/or a Maintenance Engineer . 24 6.3 Maintenance Manager . 24 Annex A (informative)
Example of a Maintenance Technician Specialist tasks . 26 A.1 Economics . 26 A.2 Customers . 26 A.3 Processes . 26 A.4 Staff . 26 A.5 External partners . 26 Annex B (informative)
Example of a Maintenance Supervisor/Engineer tasks . 27 B.1 Economics . 27 B.2 Customers . 27 B.3 Processes . 27 B.4 Staff . 28 B.5 External partners . 29 Annex C (informative)
Example of a Maintenance Manager tasks . 30 C.1 Economics . 30 C.2 Customers . 30 C.3 Processes . 30 C.4 Staff . 31 C.5 External partners . 31 Bibliography . 32
SIST EN 15628:2014
EN 15628:2014 (E) 3 Foreword This document (EN 15628:2014) has been prepared by Technical Committee CEN/TC 319 “Maintenance”, the secretariat of which is held by UNI. This European Standard shall be given the status of a national standard, either by publication of an identical text or by endorsement, at the latest by February 2015, and conflicting national standards shall be withdrawn at the latest by February 2015. Attention is drawn to the possibility that some of the elements of this document may be the subject of patent rights. CEN [and/or CENELEC] shall not be held responsible for identifying any or all such patent rights. This document supersedes CEN/TR 15628:2007. This document includes the following significant technical changes with respect to CEN/TR 15628:2007: — substantial improvement; — revision of the structure to orient the document to the tasks rather than to the knowledge; — full consideration of the recommendation included in the European Qualification Framework (Recommendation of the European Parliament and of the Council of 23 April 2008 on the establishment of the European Qualifications Framework for lifelong learning) [4]. According to the CEN-CENELEC Internal Regulations, the national standards organizations of the following countries are bound to implement this European Standard: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Former Yugoslav Republic of Macedonia, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and the United Kingdom. SIST EN 15628:2014
EN 15628:2014 (E) 4 Introduction Due to the growing extent and the increasing complexity of maintenance in the European industry, very diverse occupational profiles have evolved for maintenance personnel in the different member states. This European Standard specifies requirements such as competences, essential knowledge as well as basic and target qualifications. These requirements are recommended to obtain a specific qualification and to ensure highly qualified professional personnel at the different functions and/or positions in maintenance. SIST EN 15628:2014
EN 15628:2014 (E) 5 1 Scope This European Standard specifies the qualification of the personnel with regard to the tasks to be performed in the context of the maintenance of plant, infrastructure and production systems. In this European Standard, maintenance of plants and buildings is included in terms of technical aspects of services. This European Standard guides to define the knowledge, skills and competencies required for the qualification of maintenance personnel. This European Standard covers the following professional persons in the maintenance organization: — Maintenance Technician Specialist; — Maintenance Supervisor and Maintenance Engineer; — Maintenance Manager (Responsible of Maintenance Function or Service). This European Standard does not specify the verification criteria nor the specialized training of the personnel, which is related to the specific commodity sector. NOTE Specialization and profession are the subject of the training carried out in the relevant sector. 2 Normative references The following documents, in whole or in part, are normatively referenced in this document and are indispensable for its application. For dated references, only the edition cited applies. For undated references, the latest edition of the referenced document (including any amendments) applies. EN 13306:2010, Maintenance — Maintenance terminology EN ISO 9000:2005, Quality management systems — Fundamentals and vocabulary (ISO 9000:2005) EN ISO 14001:2004, Environmental management systems — Requirements with guidance for use (ISO 14001:2004) IEC 60050-191:19901), International Electrotechnical Vocabulary — Chapter 191: Dependability and quality of service 3 Terms and definitions For the purposes of this document, the terms and definitions given in EN 13306:2010, EN ISO 9000:2005, EN ISO 14001:2004 and IEC 60050-191:1990, and the following apply. 3.1 competence proven ability to use knowledge, skills and personal, social and/or methodological abilities, in work or study situations and in professional and personal development
1) IEC 60050-191:1990 is impacted by the stand-alone amendments IEC 60050-191:1990-am1:1999 and IEC 60050-191:1990-am1:2002. SIST EN 15628:2014
EN 15628:2014 (E) 6 Note 1 to entry:
Competence is described in terms of responsibility and autonomy. [SOURCE: EU Recommendation 2008/C 111/01 [4], Annex A, (i), modified — The present Note 1 to entry was a sentence that completed the original definition.] 3.2 knowledge outcome of the assimilation of information through learning Note 1 to entry:
Knowledge is the body of facts, principles, theories and practices that is related to a field of work or study. [SOURCE: EU Recommendation 2008/C 111/01 [4], Annex A, (g), modified — The present Note 1 to entry was a sentence that completed the original definition.] 3.3 level of qualification classification of qualifications according to different professional persons: Maintenance Technician Specialist, Maintenance Supervisor and/or Maintenance Engineer, Maintenance Manager (Responsible for Maintenance Function or Service) 3.4 procedure document and instructions which indicate standardized practices, operational instructions and technical rules referred to the involved competence 3.5 qualification formal outcome of an assessment and validation process which is obtained when a competent body determines that an individual has achieved learning outcomes to given standards [SOURCE: EU Recommendation 2008/C 111/01 [4], Annex A, (a)] Note 1 to entry: The types of qualification, subject of this European Standard and outlined below, are consistent with the European Qualifications Framework for lifelong learning (EQF) [4]. Specifically, the maintenance personnel has adequate competences, skills and knowledge to operate safely, properly, effectively and efficiently, as described in Clause 4. 3.6 skills ability to apply knowledge and use know-how to complete tasks and solve problems Note 1 to entry:
Skills are described as cognitive (involving the use of logical, intuitive and creative thinking) or practical (involving manual dexterity and the use of methods, materials, tools and instruments). [SOURCE: EU Recommendation 2008/C 111/01 [4], Annex A, (h), modified — The present Note 1 to entry was a sentence that completed the original definition.] 4 Competences NOTE The competences are not listed in a prioritized importance. 4.1 Competences of a Maintenance Technician Specialist Based on the maintenance objectives, the competences of the maintenance technician specialist consists in the independent execution of maintenance tasks, including the following key competences: SIST EN 15628:2014
EN 15628:2014 (E) 7 — A.1: to perform or ensure the safe execution of the maintenance plans according to business strategies; — A.2: to act promptly in case of failure or malfunction, ensuring the effectiveness of the restoration; — A.3: to perform or ensure the proper execution according to rules and procedures relating to safety, health and environmental protection; — A.4: to ensure the availability of materials, tools and equipment necessary for the execution of maintenance tasks; — A.5: to coordinate and / or supervise on-site maintenance tasks; — A.6: to ensure the quality of the maintenance tasks; — A.7: to use and ensure the use of the ICT (Information and communication technology) systems. The professional person ensures compliance with the relevant laws, ordinances, directives, operational instructions and the commonly accepted good practices. An example of a Maintenance Technician Specialist tasks can be found in Annex A, stipulated by the respective member states. NOTE Tentatively, this professional person can refer to the EQF levels 4 or 5. 4.2 Competences of a Maintenance Supervisor and Maintenance Engineer With the Maintenance Supervisor or Maintenance Engineer there are specific roles which can be executed exclusively or in a joint responsibility. The Maintenance Supervisor or Maintenance Engineer coordinates the maintenance tasks according to the annual budget, related maintenance plans and unplanned maintenance tasks. Furthermore, the Maintenance Supervisor or Maintenance Engineer contributes to ensure the required plant availability/plant performance (measured by key performance indicators), based on the company's or department's technical objectives of availability and quality, including the following key competences: — B.1: to ensure the implementation of maintenance strategies and policies; — B.2: to plan the maintenance tasks within his area of responsibility, defining and organizing the necessary resources; — B.3: to organize, manage and develop the maintenance resources: personnel, materials and equipment; — B.4: to ensure compliance with regulations and procedures related to safety, health and environment; — B.5: to ensure technical and economic efficiency and effectiveness of maintenance tasks based on current state of technology; — B.6: to participate in the technical aspects of contracts and procurement process and manage the performance of the contractors; — B.7: to communicate to all necessary partners such as staff, contractors, customers and suppliers. The Maintenance Engineer works with or supports the Maintenance Manager on the definition of maintenance plans and the identification of the required resources for the execution, the control and the analysis of budget variances. Furthermore, the Maintenance Engineer recommends improvement projects related to availability, reliability, maintainability and safety of assets, including the following key competences. SIST EN 15628:2014
EN 15628:2014 (E) 8 — B.8: to use their technical/engineering knowledge and the organizational tools to improve maintenance tasks and plant efficiency in terms of availability and reliability; — B.9: to fulfil organizational and economical obligations in the field of his undertaken tasks. Both professionals ensure compliance with the relevant laws, ordinances, directives, operational instructions and the current state of technology. A detailed description of a Maintenance Supervisor’s and Maintenance Engineer`s tasks can be found in Annex B, stipulated by the respective member states. NOTE Tentatively, this professional person can refer to the EQF levels 5 or 6. 4.3 Competences of a Maintenance Manager Based on the company's objectives, particularly those relating to availability and quality, the Maintenance Manager is responsible for ensuring the required plant availability/plant performance (based on key performance indicators), including the following key competences with the ability: — C.1: to define and develop maintenance policies according to company strategies; — C.2: to define processes and tools to support maintenance tasks; — C.3: to define, manage and develop the organizational model of maintenance; — C.4: to ensure the levels of availability, reliability, maintainability, supportability, safety and quality required for the entire useful life of assets; — C.5: to ensure appropriate management and continuous improvement of maintenance; — C.6: to ensure and control the compliance with maintenance and company budget, the respect of the planned maintenance tasks and the proper condition of assets; — C.7: to define strategies, policies and criteria for performance management of contractors and for the definition of maintenance materials requirements. The professional person ensures compliance with the relevant laws, ordinances, directives, operational instructions and the current state of technology. A detailed description of a maintenance Manager’s tasks can be found in Annex C, stipulated by the respective member states. NOTE Tentatively, this professional person can refer to the EQF levels 6 or 7. 5 Required minimum skills and essential knowledge (profile) NOTE The competences are not listed in a prioritized importance. 5.1 Required minimum skills and essential knowledge for a Maintenance Technician Specialist The competences listed under 5.1 result in the minimum required skills and essential knowledge given in Table 1. SIST EN 15628:2014
EN 15628:2014 (E) 9 Table 1 — Competences, skills and knowledge for a Maintenance Technician Specialist
Competences Minimum skills Essential knowledge A.1 To perform or ensure the safe execution of the maintenance plans according to business strategies a) To perform planned task according to the maintenance plans; b) To perform the inspection tasks in order to highlight and prevent the item degradation; c) To identify and propose actions or projects to improve reliability, availability and maintainability of assets; d) To take care, within the limits of his responsibility, organization and discipline of operating personnel; e) To use the machines, equipment and tools necessary for the execution of maintenance tasks; f) To comply with the required procedures, standards and operational methods of work; g) To apply the diagnostic techniques (failure analysis and troubleshooting techniques) and the on condition maintenance. a) Maintenance plans, standards and operational methods of work; b) Technical documentation and maintenance manuals; c) Procedures; d) Business job descriptions and roles; e) Risk assessment tools/methodologies; f) Principles and techniques distinctive of the individual profession; g) Principles, logic and parameters of operation and utilization of asset and item; h) Maintenance objectives. A.2 To act promptly in case of failure or malfunction, ensuring the effectiveness of the restoration a) To interpret the first signs of failures and use fault diagnosis methods; b) To detect promptly the failure causes and determine appropriate corrective actions; c) To work according to quality and safety principles; d) To perform restoration tasks in accordance a) Standards and operational methods of work; b) Technical documentation and maintenance manuals; c) Procedures; d) Business job descriptions and roles; e) Risk assessment tools/methodologies; f) Processes and work cycles; g) Principles and techniques distinctive of the profession; h) Principles, logic and parameters of SIST EN 15628:2014
EN 15628:2014 (E) 10
Competences Minimum skills Essential knowledge with the required methodologies and standard works; e) To take care and coordinate, within the limits of his responsibility, the execution of repair and restoration tasks. operation and utilization of asset and item; i) Fault diagnosis methods. A.3 To perform or ensure the proper execution according to rules and procedures relating to safety, health and environmental protection a) To use the required individual and collective protective equipment; b) To comply with the objectives and directives of the “management system”: 1) of quality, 2) of safety and workers’ health, 3) of environment; c) To observe laws, procedures and business rules; d) To take care and / or comply with the organization of the workplace protection; e) To use the machines, equipment and instruments required by laws and European regulations. a) Legislation and technical standards; b) Procedures; c) Being aware of the effects of choices and actions on safety, health and environment; d) Safety and health management system; e) Quality management system; f) Environmental management system. A.4 To ensure the availability of materials, tools and equipment necessary for the execution of maintenance tasks a) To define the needs of technical materials related to maintenance plans; b) To ensure the availability of materials and equipment required for corrective maintenance in accordance with corporate procedures; c) To perform the preparation and regulation of machines, instrumentation and equipment necessary for the work. a) Materials management techniques and methods; b) Regulatory and procedural constraints related to the management of maintenance equipment and tools. SIST EN 15628:2014
EN 15628:2014 (E) 11
Competences Minimum skills Essential knowledge A.5 To coordinate and / or supervise on-site maintenance tasks a) To define and guarantee the availability of materials, machines, equipment and labour necessary for the assigned work; b) To use in an efficient and effective mode the available resources; c) To organize the work of operating personnel, assigning the necessary tasks and ensuring the use of individual and collective protective equipment; d) To take care of the completion of tasks performed; e) To ensure the discipline of employees; f) To take care, within the limits of his responsibility, of training, coaching and professional development of personnel; g) To verify that collaborating personnel is able to meet the minimum requirements for the assigned tasks. a) Techniques of communication, training and coaching; b) Methods and rules about preparing and scheduling tasks; c) Manage the work organization; d) Procedures; e) Business job descriptions; f) Legislation and technical standards. A.6 To ensure the quality of the maintenance tasks a) To perform properly, efficiently and effectively the assigned maintenance tasks; b) To control the correct execution of the work and the personnel productivity; c) To verify the proper functionality of the maintained object, when the task is complete; d) To pursue the a) Be aware of choices and actions on safety, health and the environment; b) Quality management system and principles; c) Communication techniques. SIST EN 15628:2014
EN 15628:2014 (E) 12
Competences Minimum skills Essential knowledge continuous improvement in maintenance. A.7 To use and ensure the use of the ICT systems a) To use and ensure the utilization of the maintenance management system; b) To use and ensure the utilization of the technological tools related to his job; c) To finalize the technical and economic completion in printed form or electronic form, according to procedures. a) Maintenance ICT systems and tools; b) Procedures.
Depending on the individual previous experience, further knowledge related requirements for the Maintenance Technician Specialist can be derived from the description given in Annex A. 5.2 Required minimum skills and essential knowledge for a Maintenance Supervisor/Engineer The skills and competences listed under 5.2 result in the minimum required skills and essential knowledge for a Maintenance Supervisor/Engineer listed in Table 2. Depending on organizational complexity and size of the company, the Supervisor of the work and the Maintenance Engineer can be two separate professionals or be traced to a unique person. If they are two separate professionals, the following criteria apply: — key competences of Maintenance Supervisor are marked by letter (S); — key competences of Maintenance Engineer are marked by letter (E); — key competences of both Maintenance Supervisor and Maintenance Engineer are not marked. SIST EN 15628:2014
EN 15628:2014 (E) 13 Table 2 — Competences, skills and knowledge for a Maintenance Supervisor/Engineer
Competences Minimum skills Essential knowledge B.1 To ensure the implementation of maintenance strategies and policies a) To contribute to the development of the maintenance budget according to business objectives; b) To cooperate in the development of annual and perennial maintenance plans; c) To define criteria, methods and frequency of maintenance tasks; d) To provide within his area of responsibility, the necessary information to the maintenance manager for the definition of investment proposals relating to assets according to their status; e) To control costs, progress and quality of services; f) To provide essential key performance indicators of maintenance process; g) To develop and propose insourcing/outsourcing concepts to meet the maintenance strategy. a) Maintenance strategies and policies, methods and technologies; b) Methods and techniques of organization and planning; c) Principles, logic and parameters of operation and utilization of asset and item in combination with wear and damage mechanisms; d) Procedures; e) Business job descriptions and roles; f) Maintenance and diagnostic techniques; g) Principles and techniques of design, construction and maintainability; h) Communication techniques; i) Business objectives. B.2 To plan the maintenance tasks within his area of responsibility, defining and organizing the necessary resources a) To negotiate the program of required maintenance works with the physical asset owner/operating manager; b) To define the organizational arrangements for the execution of maintenance tasks; c) To plan maintenance tasks falling under his area of responsibility, define the necessary resources and control the tasks organization and the reporting; d) To coordinate maintenance works performed by a) Communication techniques; b) Methods and techniques of organization, planning and project management; c) Principles, logic and parameters of operation and utilization of asset and item; d) Standards and operational methods of work. SIST EN 15628:2014
EN 15628:2014 (E) 14 maintenance personnel or contractors, ensuring the effectiveness and efficiency of the execution and verifying the proper functionality of asset by conducting a formal hand-over together with the physical asset owner/operating manager at the end of the work, before using it; e) To provide the necessary information to employees to carry out the assigned works; f) To optimize the use of human and technical resources; g) To provide project leadership. B.3 To organize, manage and develop the maintenance resources: personnel, materials and equipment a) To educate and train maintenance specialized professionals, developing and enhancing their skills and the ability to work as a team; b) To organize and diffuse technical, technological and process solutions knowledge; c) To manage employees and ensure compliance with legislation, technical standards and company procedures on safety,
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S L O V E N S K I SIST EN 15628
S T A N D A R D november 2014
Vzdrževanje – Kvalificiranje vzdrževalcev
Maintenance – Qualification of maintenance personnel
Maintenance – Qualification du personnel de la maintenance
Instandhaltung – Qualifikation des Instandhaltungspersonals
Referenčna oznaka
ICS 03.100.30 SIST EN 15628:2014 (sl)
Nadaljevanje na straneh II in od 1 do 24
2023-03. Slovenski inštitut za standardizacijo. Razmnoževanje ali kopiranje celote ali delov tega dokumenta ni dovoljeno.
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SIST EN 15628 : 2014
NACIONALNI UVOD
Standard SIST EN 15628 (sl), Vzdrževanje – Kvalificiranje vzdrževalcev, 2014, ima status slovenskega
standarda in je istoveten evropskemu standardu EN 15628 (en), Maintenance – Qualification of
maintenance personnel, 2014.
Ta standard nadomešča SIST-TP CEN/TR 15628:2007.
NACIONALNI PREDGOVOR
Evropski standard EN 15628:2014 je pripravil tehnični odbor Evropskega komiteja za standardizacijo
CEN/TC 319 Vzdrževanje. Slovenski standard SIST EN 15628:2014 je prevod angleškega besedila
evropskega standarda EN 15628:2014. V primeru spora glede besedila slovenskega prevoda v tem
standardu je odločilen izvirni evropski standard v angleškem jeziku. Slovensko izdajo standarda je
pripravil tehnični odbor SIST /TC VZD Vzdrževanje in obvladovanje premoženja.
Odločitev za privzem tega standarda je 5. septembra 2014 sprejel tehnični odbor SIST/TC VZD
Vzdrževanje in obvladovanje premoženja.
ZVEZE S STANDARDI
S privzemom tega evropskega standarda veljajo za omejeni namen referenčnih standardov vsi
standardi, navedeni v izvirniku, razen standarda, ki smo ga že sprejeli v nacionalno standardizacijo:
SIST EN 13306:2018 (sl, en, ne, fr) Vzdrževanje – Terminologija s področja vzdrževanja
SIST EN ISO 9000:2015 (sl, en) Sistemi vodenja kakovosti – Osnove in slovar (ISO
9000:2015)
SIST EN ISO 14001:2015 (sl, en) Sistemi ravnanja z okoljem – Zahteve z navodili za uporabo
(ISO 14001:2015)
SIST IEC 60050-191:2017 (en,fr,ru,šp) Mednarodni elektrotehniški slovar – 191. del: Zagotovljivost
OSNOVA ZA IZDAJO STANDARDA
– Privzem standarda EN 15628:2014
PREDHODNA IZDAJA
– SIST-TP CEN/TR 15628:2007, Vzdrževanje – Kvalificiranje vzdrževalcev
OPOMBE
– Povsod, kjer se v besedilu standarda uporablja izraz “evropski standard”, v SIST EN 15628:2014
to pomeni “slovenski standard”.
– Nacionalni uvod in nacionalni predgovor nista sestavni del standarda.
– Ta nacionalni dokument je istoveten EN 15628:2014 in je objavljen z dovoljenjem
CEN-CENELEC
Upravni center
Avenue Marnix 17
B-1000 Bruselj
This national document is identical with EN 15628:2014 and is published with the permission of
CEN-CENELEC
Management Centre
Avenue Marnix 17
B-1000 Brussels
II
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EVROPSKI STANDARD EN 15628
EUROPEAN STANDARD
NORME EUROPÉENNE
avgust 2022
EUROPÄISCHE NORM
ICS 03.080.10; 03.100.30 Nadomešča CEN/TR 15628:2007
Slovenska izdaja
Vzdrževanje – Kvalificiranje vzdrževalcev
Maintenance – Qualification of Maintenance – Qualification du Instandhaltung – Qualifikation
maintenance personnel personnel de la maintenance des Instandhaltungspersonals
Ta evropski standard je CEN sprejel 18. julija 2014.
Člani CEN morajo izpolnjevati notranje predpise CEN/CENELEC, ki določajo pogoje, pod katerimi dobi
ta evropski standard status nacionalnega standarda brez kakršnihkoli sprememb. Sezname najnovejših
izdaj teh nacionalnih standardov in njihove bibliografske podatke je mogoče na zahtevo dobiti pri
Upravnem centru CEN-CENELEC ali pri članih CEN.
Ta evropski standard obstaja v treh uradnih izdajah (angleški, francoski in nemški). Izdaje v drugih
jezikih, ki jih člani CEN na lastno odgovornost prevedejo in izdajo ter priglasijo pri Upravnem centru
CEN-CENELEC, veljajo kot uradne izdaje.
Člani CEN so nacionalni organi za standarde Avstrije, Belgije, Bolgarije, Cipra, Češke republike,
Danske, Estonije, Finske, Francije, Grčije, Hrvaške, Irske, Islandije, Italije, Latvije, Litve, Luksemburga,
Madžarske, Malte, Nekdanje jugoslovanske republike Makedonije, Nemčije, Nizozemske, Norveške,
Poljske, Portugalske, Romunije, Slovaške, Slovenije, Španije, Švedske, Švice, Turčije in Združenega
kraljestva.
CEN
Evropski komite za standardizacijo
European committee for standardization
Comité européen de normalisation
Europäisches komitee für normung
Upravni center CEN-CENELEC: Avenue Marnix 17, B-1040 Bruselj
© 2014 CEN Vse pravice do izkoriščanja v kakršnikoli obliki in na kakršenkoli način Ref. oznaka EN 15628:2014 E
imajo nacionalni člani CEN.
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SIST EN 15628 : 2014
VSEBINA Stran
Evropski predgovor . 3
Uvod . 4
1 Področje uporabe . 5
2 Zveze s standardi . 5
3 Izrazi in definicije . 5
4 Kompetence . 6
4.1 Kompetence tehnika vzdrževanja . 6
4.2 Kompetence nadzornika vzdrževanja in inženirja vzdrževanja . 7
4.3 Kompetence vodje vzdrževanja . 8
5 Zahtevane minimalne veščine in bistveno znanje (profil) . 8
5.1 Zahtevane minimalne veščine in bistveno znanje tehnika vzdrževanja . 8
5.2 Zahtevane minimalne veščine in bistveno znanje nadzornika vzdrževanja/
inženirja vzdrževanja .10
5.3 Zahtevane minimalne veščine in bistveno znanje vodje vzdrževanja .14
6 Bistvene zahteve in izkušnje .17
6.1 Tehnik vzdrževanja .17
6.2 Nadzornik vzdrževanja in/ali inženir vzdrževanja .18
6.3 Vodja vzdrževanja .18
Dodatek A (informativni) Primer nalog za tehnika vzdrževanja .19
A.1 Ekonomika .19
A.2 Stranke .19
A.3 Procesi .19
A.4 Osebje .19
A.5 Zunanji partnerji .19
Dodatek B (informativni) Primer nalog nadzornika vzdrževanja/inženirja vzdrževanja .20
B.1 Ekonomika .20
B.2 Stranke .20
B.3 Procesi .20
B.4 Osebje .21
B.5 Zunanji partnerji .21
Dodatek C (informativni) Primer nalog vodje vzdrževanja .22
C.1 Ekonomika .22
C.2 Stranke .22
C.3 Procesi .22
C.4 Osebje .23
C.5 Zunanji partnerji .23
Literatura.24
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SIST EN 15628 : 2014
Evropski predgovor
Ta dokument (EN 15628: 2014) je pripravil tehnični odbor CEN/TC 319 "Vzdrževanje", katerega tajništvo
vodi UNI.
Ta evropski standard mora dobiti status nacionalnega standarda bodisi z objavo istovetnega besedila
bodisi z razglasitvijo najpozneje do februarja 2015, nasprotujoče nacionalne standarde pa je treba
razveljaviti najpozneje do februarja 2015.
Upoštevati je treba možnost, da so nekateri deli tega dokumenta lahko predmet patentnih pravic. CEN
[in/ali CENELEC] ne prevzema odgovornosti za opredelitev nekaterih ali vseh takih patentnih pravic.
Ta dokument nadomešča CEN/TR 15628:2007.
Ta dokument vključuje naslednje pomembne tehnične spremembe glede na CEN/TR 15628:2007:
– znatno izboljšanje,
– revizijo strukture, da se dokument usmerja k nalogam in ne k znanju,
– popolno upoštevanje priporočila, vključenega v evropski okvir kvalifikacij (Priporočilo Evropskega
parlamenta in Sveta z dne 23. aprila 2008 o vzpostavitvi evropskega okvira kvalifikacij za
vseživljenjsko učenje) [4].
V skladu z določili notranjih predpisov CEN/CENELEC so ta evropski standard dolžne privzeti
nacionalne organizacije za standarde naslednjih držav: Avstrije, Belgije, Bolgarije, Cipra, Češke
republike, Danske, Estonije, Finske, Francije, Grčije, Hrvaške, Irske, Islandije, Italije, Latvije, Litve,
Luksemburga, Madžarske, Malte, Nekdanje jugoslovanske republike Makedonije, Nemčije,
Nizozemske, Norveške, Poljske, Portugalske, Romunije, Slovaške, Slovenije, Španije, Švedske, Švice,
Turčije in Združenega kraljestva.
3
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SIST EN 15628 : 2014
Uvod
Zaradi naraščajočega obsega in vse večje kompleksnosti vzdrževanja v evropski industriji so se za
vzdrževalno osebje v različnih državah članicah razvili zelo različni poklicni profili. Ta evropski standard
določa zahteve, kot so kompetence, bistveno znanje ter osnovne in ciljne kvalifikacije. Te zahteve se
priporočajo za pridobitev posebne kvalifikacije in za zagotovitev visoke usposobljenosti strokovnega
osebja na različnih funkcijah in/ali položajih v procesu vzdrževanja.
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1 Področje uporabe
Ta evropski standard določa kvalifikacijo osebja glede na naloge, ki jih je treba izvajati v okviru
vzdrževanja objektov, infrastrukture in proizvodnih sistemov.
V tem evropskem standardu je vzdrževanje objektov in stavb vključeno s stališča tehničnih vidikov
vzdrževalnih storitev.
Ta evropski standard opredeljuje znanje, veščine in kompetence, potrebne za kvalifikacijo
vzdrževalnega osebja.
Ta evropski standard zajema naslednje strokovne osebe v organiziranosti vzdrževanja:
– tehnik vzdrževanja,
– nadzornik vzdrževanja in inženir vzdrževanja,
– vodja vzdrževanja (odgovoren za funkcijo ali storitev vzdrževanja).
Ta evropski standard ne določa niti meril za preverjanje niti posebnega usposabljanja osebja v zvezi s
specifičnim proizvodnim sektorjem.
OPOMBA: Specializacija in poklic sta predmet usposabljanja, ki se izvaja v ustreznem sektorju.
2 Zveze s standardi
Za uporabo tega standarda so, delno ali v celoti, nujno potrebni spodaj navedeni referenčni dokumenti.
Pri datiranih sklicevanjih se uporablja le navedena izdaja. Pri nedatiranih sklicevanjih se uporablja
zadnja izdaja publikacije (vključno z vsemi dopolnili).
SIST EN 13306:2010 Vzdrževanje – Terminologija s področja vzdrževanja
SIST EN ISO 9000:2005 Sistemi vodenja kakovosti – Osnove in slovar (ISO 9000: 2005)
SIST EN ISO 14001:2004 Sistemi ravnanja z okoljem – Zahteve z navodili za uporabo (ISO
14001:2004)
1)
SIST IEC 60050-191:1990 Mednarodni elektrotehniški slovar – Poglavje 191: Zagotovljivost in
kakovost storitve
3 Izrazi in definicije
V tem dokumentu se uporabljajo izrazi in definicije iz EN 13306:2010, EN ISO 9000:2005, EN ISO
14001:2004 in IEC 60050-191:1990 ter naslednji.
3.1
kompetenca
dokazana zmožnost uporabe znanja, veščin ter osebnih, socialnih in/ali metodoloških zmožnosti pri delu
ali študiju ter pri poklicnem in osebnem razvoju
OPOMBA 1: Kompetenca je opisana v pomenu odgovornosti in samostojnosti.
[VIR: Priporočilo EU 2008/C 111/01 [4], Priloga A, (i), spremenjena – ta opomba 1 je stavek, ki je dopolnil
prvotno definicijo.]
1)
Na IEC 60050-191:1990 vplivata še samostojni dopolnili IEC 60050-191:1990-am1:1999 in IEC 60050-191:1990-am1:2002.
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3.2
znanje
rezultat usvajanja informacij z učenjem
OPOMBA 1: Znanje je sklop dejstev, načel, teorij in praks, povezanih s področjem dela ali študija.
[VIR: Priporočilo EU 2008/C 111/01 [4], Priloga A, (g), spremenjena – ta opomba 1 je stavek, ki je
dopolnil prvotno definicijo.]
3.3
raven kvalifikacije
razvrstitev kvalifikacij glede na različne strokovne osebe: tehnik vzdrževanja, nadzornik vzdrževanja
in/ali inženir vzdrževanja, vodja vzdrževanja (odgovoren za vzdrževalno funkcijo ali storitev)
3.4
postopek
dokumenti in navodila, ki navajajo standardizirane prakse, operativna navodila in tehnična pravila, ki se
nanašajo na kompetentnost
3.5
kvalifikacija
formalni izid procesa ocenjevanja in potrjevanja, ki je dosežen, ko pristojni organ ugotovi, da je
posameznik dosegel učne rezultate v skladu z danimi standardi
[VIR: Priporočilo EU 2008/C 111/01 [4], Priloga A, (a)]
OPOMBA: Vrste kvalifikacij, ki so predmet tega evropskega standarda in so opisane spodaj, so v skladu z evropskim
kvalifikacijskim okvirom za vseživljenjsko učenje (EQF) [4]. Natančneje, vzdrževalno osebje ima ustrezne
kompetence, veščine in znanje za varno, pravilno, uspešno in učinkovito delovanje, kot je opisano v točki 4.
3.6
veščine
zmožnost uporabe znanja in izkušenj za dokončanje nalog in reševanje problemov
OPOMBA 1: Veščine so opisane kot kognitivne (vključujejo uporabo logičnega, intuitivnega in kreativnega mišljenja) ali
praktične (vključujejo ročno spretnost in uporabo metod, materialov, orodja in instrumentov).
[VIR: Priporočilo EU 2008/C 111/01 [4], Priloga A, (h), spremenjena – ta opomba 1 je stavek, ki je
dopolnil prvotno definicijo.]
4 Kompetence
OPOMBA: Kompetence niso razporejene po prednostnem vrstnem redu.
4.1 Kompetence tehnika vzdrževanja
Na podlagi ciljev vzdrževanja kompetence tehnika vzdrževanja vključujejo samostojno izvajanje
vzdrževalnih nalog, vključno z naslednjimi ključnimi kompetencami:
– A.1: izvajati ali zagotavljati varno izvedbo planov/načrtov vzdrževanja v skladu s poslovnimi
strategijami,
– A.2: ukrepati takoj ob odpovedi ali slabem delovanju in zagotavljati učinkovito obnovitev
obratovalne sposobnosti,
– A.3: izvajati ali zagotavljati pravilno izvajanje v skladu s pravili in postopki v zvezi z varnostjo,
zdravjem in varstvom okolja,
– A.4: zagotavljati razpoložljivost materialov, orodja in opreme, potrebnih za izvajanje vzdrževalnih
nalog,
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SIST EN 15628 : 2014
– A.5: usklajevati in/ali nadzirati vzdrževalne naloge na kraju samem,
– A.6: zagotavljati kakovost vzdrževalnih nalog,
– A.7: uporabljati in zagotavljati uporabo sistemov IKT (sistemi informacijske in komunikacijske
tehnologije).
Strokovna oseba zagotavlja skladnost z ustreznimi zakoni, uredbami, direktivami, odloki, operativnimi
navodili in splošno sprejetimi dobrimi praksami.
Primer nalog tehnika vzdrževanja, ki jih določijo posamezne države članice, je v dodatku A.
OPOMBA: Ta strokovna oseba se lahko okvirno sklicuje na raven 4 ali 5 EQF.
4.2 Kompetence nadzornika vzdrževanja in inženirja vzdrževanja
Nadzornik vzdrževanja ali inženir vzdrževanja imata posebni vlogi, ki ju je mogoče izvajati ločeno ali z
delitvijo odgovornosti.
Nadzornik vzdrževanja ali inženir vzdrževanja usklajuje vzdrževalne naloge v skladu z letnim
proračunom, ustreznimi plani/načrti vzdrževanja in neplaniranimi/nenačrtovanimi vzdrževalnimi
nalogami. Poleg tega nadzornik vzdrževanja ali inženir vzdrževanja prispeva k zagotavljanju zahtevane
razpoložljivosti/zmogljivosti objekta (merjeno s ključnimi kazalniki uspešnosti) na podlagi tehničnih ciljev
podjetja ali njegovega oddelka glede razpoložljivosti in kakovosti, vključno z naslednjimi ključnimi
kompetencami:
– B.1: zagotavljati izvajanje strategij in politik vzdrževanja,
– B.2: planirati/načrtovati vzdrževalne naloge na svojem področju odgovornosti, opredeliti in
organizirati potrebne vire,
– B.3: organizirati, upravljati in razvijati vire za vzdrževanje: osebje, materiali in oprema,
– B.4: zagotavljati skladnost s predpisi in postopki v zvezi z varnostjo, zdravjem in okoljem,
– B.5: zagotavljati tehnično in ekonomsko učinkovitost ter uspešnost izvedbe vzdrževalnih nalog
glede na trenutno stanje tehnike,
– B.6: sodelovati pri tehničnih vidikih pogodb in postopkov javnih naročil ter upravljati izvajanje
izvajalcev,
– B.7: komunicirati z vsemi potrebnimi partnerji, kot so osebje, pogodbeniki, odjemalci in dobavitelji.
Inženir vzdrževanja sodeluje z vodjem vzdrževanja ali mu je v podporo pri izdelavi planov/načrtov
vzdrževanja in prepoznavanju potrebnih virov za izvedbo ter pri nadzoru in analizi odstopanj od
proračuna. Poleg tega inženir vzdrževanja priporoča izboljšave, povezane z razpoložljivostjo,
zanesljivostjo, vzdrževalnostjo in varnostjo premoženja, vključno z naslednjimi ključnimi kompetencami:
– B.8: uporabljati svoje inženirsko znanje in organizacijska orodja za izboljšanje vzdrževalnih nalog
in učinkovitosti objektov glede na razpoložljivost in zanesljivost,
– B.9: izpolnjevati organizacijske in ekonomske obveznosti na področju svojih prevzetih nalog.
Oba strokovnjaka zagotavljata skladnost z ustreznimi zakoni, uredbami, direktivami, operativnimi
navodili in trenutnim stanjem tehnike.
Podroben opis nalog nadzornika vzdrževanja in inženirja vzdrževanja, ki jih določijo posamezne države
članice, so na voljo v dodatku B.
OPOMBA: Ta strokovna oseba se lahko okvirno sklicuje na raven 5 ali 6 EQF.
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4.3 Kompetence vodje vzdrževanja
Na podlagi ciljev podjetja, zlasti tistih, ki se nanašajo na razpoložljivost in kakovost, je vodja vzdrževanja
odgovoren za zagotavljanje zahtevane razpoložljivosti/zmogljivosti objekta (na podlagi ključnih
kazalnikov uspešnosti), vključno z naslednjimi ključnimi kompetencami glede zmožnosti:
– C.1: opredeliti in razvijati politike vzdrževanja v skladu s strategijami podjetja,
– C.2: opredeliti procese in orodja za podporo vzdrževalnim nalogam,
– C.3: opredeliti, voditi in razvijati organizacijski model vzdrževanja,
– C.4: zagotavljati ravni razpoložljivosti, zanesljivosti, vzdrževalnosti, zmogljivosti podpore, varnosti
in kakovosti, ki so potrebne v celotni uporabni dobi premoženja,
– C.5: zagotavljati ustrezno vodenje/upravljanje in nenehno izboljševanje vzdrževanja,
– C.6: zagotavljati in nadzorovati skladnost med vzdrževanjem in proračunom podjetja, dosledno
upoštevanje planiranih/načrtovanih vzdrževalnih nalog in primerno stanje premoženja,
– C.7: opredeliti strategije, politike in merila za upravljanje zmogljivosti pogodbenikov ter za
opredelitev zahtev za materiale za vzdrževanje.
Strokovna oseba zagotavlja skladnost z ustreznimi zakoni, uredbami, direktivami, operativnimi navodili
in trenutnim stanjem tehnologije.
Podroben opis nalog vodje vzdrževanja, ki jih določijo posamezne države članice, je na voljo v dodatku
C.
OPOMBA: Ta strokovna oseba se lahko okvirno sklicuje na raven 6 ali 7 EQF.
5 Zahtevane minimalne veščine in bistveno znanje (profil)
OPOMBA: Kompetence niso navedene in razporejene po prednostnem vrstnem redu.
5.1 Zahtevane minimalne veščine in bistveno znanje tehnika vzdrževanja
Kompetence, naštete pod 5.1, pomenijo minimalne zahtevane veščine in bistveno znanje, kakor je
navedeno v preglednici 1.
Preglednica 1: Kompetence, veščine in znanje tehnika vzdrževanja
Kompetence Minimalne veščine Bistveno znanje
A.1 Izvajati ali a) Izvajati planirane/načrtovane a) Plani/načrti vzdrževanja, standardi in
zagotavljati varno naloge v skladu s plani/načrti operativne metode dela
izvedbo vzdrževanja
b) Tehnična dokumentacija in priročniki
planov/načrtov
b) Izvajati nadzorne naloge s za vzdrževanje
vzdrževanja v
poudarkom, da se zazna in
c) Postopki
skladu s poslovnimi
prepreči poslabšanje
d) Opisi in vloge poslovnih nalog
strategijami
predmeta/elementa
e) Orodja/metodologije za oceno
c) Prepoznavati in predlagati ukrepe
tveganja
ali ideje za izboljšanje zanesljivosti,
f) Načela in tehnike, značilni za
razpoložljivosti in vzdrževalnosti
posamezni poklic
premoženja
g) Načela, logika in parametri delovanja
d) Skrbeti v okviru svoje odgovornosti
ter uporabe premoženja in
za organizacijo in disciplino
predmeta/elementa
izvajalskega osebja
h) Cilji vzdrževanja
e) Uporabljati stroje, opremo in
orodja, potrebne za izvajanje
vzdrževalnih nalog
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Kompetence Minimalne veščine Bistveno znanje
f) Upoštevati zahtevane postopke,
standarde in operativne metode
dela
g) Uporabljati diagnostične tehnike
(analize odpovedi in tehnike
odpravljanja težav) in vzdrževanje
glede na stanje
A.2 Ukrepati takoj ob a) Tolmačiti prve znake odpovedi in a) Standardi in operativne metode dela
odpovedi ali uporabljati metode za
b) Tehnična dokumentacija in priročniki
slabem delovanju diagnosticiranje okvare
za vzdrževanje
in zagotavljati
b) Zaznati takoj vzroke odpovedi in
c) Postopki
učinkovito
določiti ustrezne popravljalne
d) Opisi in vloge poslovnih nalog
obnovitev
(korektivne) ukrepe
obratovalne
e) Orodja/metodologije za oceno
c) Delati v skladu z načeli kakovosti in
sposobnosti
tveganja
varnosti
f) Procesi in delovni cikli
d) Izvajati naloge obnovitve
g) Načela in tehnike, značilni za stroko
obratovalne sposobnosti v skladu z
zahtevanimi metodologijami in
h) Načela, logika in parametri delovanja
standardnimi postopki
ter uporabe premoženja in
predmeta/elementa
e) V okviru svoje odgovornosti skrbeti
in usklajevati izvajanje popravil in
i) Metode diagnosticiranja okvare
nalog za obnovitev obratovalne
sposobnosti
A.3 Izvajati ali a) Uporabljati zahtevano osebno in a) Zakonodaja in tehnični standardi
zagotavljati pravilno skupno varovalno opremo
b) Postopki
izvajanje v skladu s
b) Upoštevati cilje in direktive
c) Zavedanje o učinkih izbir in ukrepov
pravili in postopki v
"sistema vodenja":
na varnost, zdravje in okolje
zvezi z varnostjo,
1) kakovosti
d) Sistem vodenja varnosti in zdravja
zdravjem in
2) varnosti in zdravja delavcev
varstvom okolja
e) Sistem vodenja kakovosti
3) okolja
f) Sistem ravnanja z okoljem
c) Upoštevati zakone, postopke in
poslovna pravila
d) Skrbeti in/ali upoštevati
organiziranost varstva na
delovnem mestu
e) Uporabljati stroje, opremo in
instrumente, kakor to zahtevajo
zakoni in evropski predpisi
A.4 Zagotavljati a) Opredeliti potrebe po tehničnih a) Tehnike in metode upravljanja z
razpoložljivost materialih v zvezi s plani/načrti materiali
materialov, orodja vzdrževanja
b) Normativne in postopkovne omejitve
in opreme,
b) Zagotavljati razpoložljivost v zvezi z upravljanjem vzdrževalne
potrebnih za
materialov in opreme, potrebnih za opreme in orodij
izvajanje
popravljalno vzdrževanje v skladu
vzdrževalnih nalog
s postopki v podjetju
c) Izvajati pripravo in nastavitev
strojev, instrumentov in opreme,
potrebnih za delo
A.5 Usklajevati in/ali a) Opredeliti in zagotavljati a) Tehnike komuniciranja, usposabljanja
nadzirati razpoložljivost materialov, strojev, in poučevanja
vzdrževalne naloge opreme in delovne sile, potrebne
b) Metode in pravila o pripravi in
na kraju samem za dodeljeno delo
razporejanju nalog
b) Učinkovito in uspešno uporabljati
c) Vodenje organizacije dela
razpoložljive vire
d) Postopki
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Kompetence Minimalne veščine Bistveno znanje
c) Organizirati delo izvajalskega e) Opisi delovnih mest
osebja z dodeljevanjem potrebnih
f) Zakonodaja in tehnični standardi
nalog in zagotavljanjem uporabe
osebne in skupne varovalne
opreme
d) Skrbeti za dokončanje izvajanih
nalog
e) Zagotavljati disciplino zaposlenih
f) Skrbeti v okviru svoje odgovornosti
za usposabljanje, poučevanje in
strokovni razvoj osebja
g) Preverjati, ali sodelujoče osebje
lahko izpolni minimalne zahteve za
dodeljene naloge
A.6 Zagotavljati a) Pravilno, učinkovito in uspešno a) Zavedanje o izbirah in ukrepih na
kakovost izvajati dodeljene vzdrževalne področjih varnosti, zdravja in okolja
vzdrževalnih nalog naloge
b) Obvladovanje sistemov in načel
b) Nadzorovati pravilno izvajanje dela vodenja kakovosti
in produktivnost osebja
c) Komunikacijske tehnike
c) Preverjati pravilno delovanje
vzdrževanega objekta po končanju
naloge
d) Prizadevati si za nenehno
izboljševanje vzdrževanja
A.7 Uporabljati in a) Uporabljati in zagotavljati uporabo a) Vzdrževanje sistemov in orodij IKT
zagotavljati sistema vodenja/upravljanja
b) Postopki
uporabo sistemov vzdrževanja
IKT
b) Uporabljati in zagotavljati uporabo
tehnoloških orodij, povezanih s
svojim delom
c) Izdelati tehnično in ekonomsko
poročilo v tiskani ali elektronski
obliki v skladu s postopki
Glede na posamezne pretekle izkušnje je mogoče iz opisa, navedenega v dodatku A, izvesti nadaljnje
zahteve za znanje tehnika vzdrževanja.
5.2 Zahtevane minimalne veščine in bistveno znanje nadzornika vzdrževanja/inženirja
vzdrževanja
Veščine in kompetence, navedene v točki 5.2, pomenijo minimalne veščine in bistveno znanje,
zahtevane za nadzornika vzdrževanja/inženirja vzdrževanja, in so naštete v preglednici 2. Odvisno od
organizacijske strukture in velikosti podjetja sta lahko nadzornik vzdrževanja in inženir vzdrževanja
ločena strokovnjaka, lahko pa sta obe funkciji združeni v eni osebi.
Če gre za ločena strokovnjaka, veljajo naslednja merila:
– ključne kompetence nadzornika vzdrževanja so označene s črko (S),
– ključne kompetence inženirja vzdrževanja so označene s črko (E),
– ključne kompetence obeh, nadzornika vzdrževanja in inženirja vzdrževanja, niso označene.
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SIST EN 15628 : 2014
Preglednica 2: Kompetence, veščine in znanje nadzornika vzdrževanja/inženirja vzdrževanja
Kompetence Minimalne veščine Bistveno znanje
B.1 Zagotavljati izvajanje a) Prispevati k pripravi proračunskih a) Strategije, metode in
strategij in politik virov za vzdrževanje v skladu s tehnologije vzdrževanja
vzdrževanja poslovnimi cilji
b) Metode in tehnike organiziranja
b) Sodelovati pri razvoju letnih in in planiranja/načrtovanja
večletnih planov/načrtov vzdrževanja
c) Načela, logika in parametri
c) Opredeliti merila, metode in število delovanja ter uporabe
vzdrževalnih nalog premoženja in
predmeta/elementa v
d) Zagotavljati v okviru svojega
kombinaciji z mehanizmi
področja odgovornosti potrebne
obrabe in poškodb
informacije vodstvu vzdrževanja za
opredelitev naložbenih predlogov v d) Postopki
zvezi s sre
...
SLOVENSKI STANDARD
kSIST FprEN 15628:2014
01-junij-2014
Vzdrževanje - Kvalificiranje vzdrževalcev
Maintenance - Qualification of maintenance personnel
Instandhaltung - Qualifikation des Instandhaltungspersonals
Maintenance - Qualification du personnel de la maintenance
Ta slovenski standard je istoveten z: FprEN 15628
ICS:
03.100.30 Vodenje ljudi Management of human
resources
kSIST FprEN 15628:2014 en,fr,de
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.
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kSIST FprEN 15628:2014
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kSIST FprEN 15628:2014
EUROPEAN STANDARD
FINAL DRAFT
FprEN 15628
NORME EUROPÉENNE
EUROPÄISCHE NORM
April 2014
ICS 03.080.10; 03.100.30 Will supersede CEN/TR 15628:2007
English Version
Maintenance - Qualification of maintenance personnel
Maintenance - Qualification du personnel de la Instandhaltung - Qualifikation des Instandhaltungspersonals
maintenance
This draft European Standard is submitted to CEN members for formal vote. It has been drawn up by the Technical Committee CEN/TC
319.
If this draft becomes a European Standard, CEN members are bound to comply with the CEN/CENELEC Internal Regulations which
stipulate the conditions for giving this European Standard the status of a national standard without any alteration.
This draft European Standard was established by CEN in three official versions (English, French, German). A version in any other language
made by translation under the responsibility of a CEN member into its own language and notified to the CEN-CENELEC Management
Centre has the same status as the official versions.
CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia,
Finland, Former Yugoslav Republic of Macedonia, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania,
Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and United
Kingdom.
Recipients of this draft are invited to submit, with their comments, notification of any relevant patent rights of which they are aware and to
provide supporting documentation.
Warning : This document is not a European Standard. It is distributed for review and comments. It is subject to change without notice and
shall not be referred to as a European Standard.
EUROPEAN COMMITTEE FOR STANDARDIZATION
COMITÉ EUROPÉEN DE NORMALISATION
EUROPÄISCHES KOMITEE FÜR NORMUNG
CEN-CENELEC Management Centre: Avenue Marnix 17, B-1000 Brussels
© 2014 CEN All rights of exploitation in any form and by any means reserved Ref. No. FprEN 15628:2014 E
worldwide for CEN national Members.
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kSIST FprEN 15628:2014
FprEN 15628:2014 (E)
Contents Page
Foreword .3
Introduction .4
1 Scope .5
2 Normative references .5
3 Terms and definitions .5
4 Competences .6
4.1 Competences of a Maintenance Technician Specialist .6
4.2 Competences of a Maintenance Supervisor and Maintenance Engineer .7
4.3 Competences of a Maintenance Manager .8
5 Required minimum skills and essential knowledge (profile) .8
5.1 Required minimum skills and essential knowledge for a Maintenance Technician
Specialist .8
5.2 Required minimum skills and essential knowledge for a Maintenance
Supervisor/Engineer . 13
5.3 Required minimum skills and essential knowledge for a Maintenance Manager . 22
6 Essential requirements and experience . 29
6.1 Maintenance Technician Specialist . 29
6.2 Maintenance Supervisor and/or a Maintenance Engineer . 29
6.3 Maintenance Manager . 30
Annex A (informative) Example of a Maintenance Technician Specialist tasks . 31
A.1 Economics . 31
A.2 Customers . 31
A.3 Processes . 31
A.4 Staff . 31
A.5 External partners . 31
Annex B (informative) Example of a Maintenance Supervisor/Engineer tasks . 32
B.1 Economics . 32
B.2 Customers . 32
B.3 Processes . 32
B.4 Staff . 33
B.5 External partners . 34
Annex C (informative) Example of a Maintenance Manager tasks . 35
C.1 Economics . 35
C.2 Customers . 35
C.3 Processes . 35
C.4 Staff . 36
C.5 External partners . 36
Bibliography . 37
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kSIST FprEN 15628:2014
FprEN 15628:2014 (E)
Foreword
This document (FprEN 15628:2014) has been prepared by Technical Committee CEN/TC 319 “Maintenance”,
the secretariat of which is held by UNI.
This document is currently submitted to the Formal Vote.
This document will supersede CEN/TR 15628:2007.
This document includes the following significant technical changes with respect to CEN/TR 15628:2007:
— substantial improvement;
— revision of the structure to orient the document to the tasks rather than to the knowledge;
— full consideration of the recommendation included in the European Qualification Framework
(Recommendation of the European Parliament and of the Council of 23 April 2008 on the establishment
of the European Qualifications Framework for lifelong learning) [1].
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kSIST FprEN 15628:2014
FprEN 15628:2014 (E)
Introduction
Due to the growing extent and the increasing complexity of maintenance in the European industry, very
diverse occupational profiles have evolved for maintenance personnel in the different member states. This
European Standard specifies requirements such as competences, essential knowledge as well as basic and
target qualifications. These requirements are recommended to obtain a specific qualification and to ensure
highly qualified professional personnel at the different functions and/or positions in maintenance.
4
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kSIST FprEN 15628:2014
FprEN 15628:2014 (E)
1 Scope
This European Standard specifies the qualification of the personnel with regard to the tasks to be performed in
the context of the maintenance of plant, infrastructure and production systems.
In this European Standard, maintenance of plants and buildings is included in terms of technical aspects of
services.
This European Standard guides to define the knowledge, skills and competencies required for the qualification
of maintenance personnel.
This European Standard covers the following professional persons in the maintenance organisation:
— Maintenance Technician Specialist;
— Maintenance Supervisor and Maintenance Engineer;
— Maintenance Manager (Responsible of Maintenance Function or Service).
This European Standard does not specify the verification criteria nor the specialised training of the personnel,
which is related to the specific commodity sector.
NOTE Specialisation and profession are the subject of the training carried out in the relevant sector.
2 Normative references
The following documents, in whole or in part, are normatively referenced in this document and are
indispensable for its application. For dated references, only the edition cited applies. For undated references,
the latest edition of the referenced document (including any amendments) applies.
EN 13306:2010, Maintenance - Maintenance terminology
EN ISO 9000:2005, Quality management systems - Fundamentals and vocabulary (ISO 9000:2005)
EN ISO 14001:2004, Environmental management systems - Requirements with guidance for use (ISO
14001:2004)
IEC 60050-191:1990+A1:1999+A2:2002, International Electrotechnical Vocabulary — Chapter 191:
1)
Dependability and quality of service
3 Terms and definitions
For the purposes of this document, the terms and definitions given in EN 13306:2010, EN ISO 9000:2005,
EN ISO 14001:2004 and IEC 60050-191:1990+A1:1999+A2:2002, and the following apply.
3.1
competence
the proven ability to use knowledge, skills and personal, social and/or methodological abilities, in work or
study situations and in professional and personal development.
[SOURCE: EU Recommendation 2008/C 111/01 [1], Annex A, (i), modified]
1)
Under revision
5
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kSIST FprEN 15628:2014
FprEN 15628:2014 (E)
Note 1 to entry: Competence is described in terms of responsibility and autonomy.
3.2
knowledge
the outcome of the assimilation of information through learning.
[SOURCE: EU Recommendation 2008/C 111/01 [1], Annex A, (g), modified]
Note 1 to entry: Knowledge is the body of facts, principles, theories and practices that is related to a field of work or study.
3.3
level of qualification
classification of qualifications according to different professional persons: Maintenance Technician Specialist,
Maintenance Supervisor and/or Maintenance Engineer, Maintenance Manager (Responsible for Maintenance
Function or Service)
3.4
procedure
document and instructions which indicate standardised practices, operational instructions and technical rules
referred to the involved competence
3.5
qualification
a formal outcome of an assessment and validation process which is obtained when a competent body
determines that an individual has achieved learning outcomes to given standards
[SOURCE: EU Recommendation 2008/C 111/01 [1], Annex A, (a)]
Note 1 to entry: The types of qualification, subject of this European Standard and outlined below, are consistent with
the European Qualifications Framework for lifelong learning (EQF) [2]. Specifically, the maintenance personnel has
adequate competences, skills and knowledge to operate safely, properly, effectively and efficiently, as described in
Clause 4.
3.6
skills
the ability to apply knowledge and use know-how to complete tasks and solve problems.
[SOURCE: EU Recommendation 2008/C 111/01 [1], Annex A, (h), modified]
Note 1 to entry: Skills are described as cognitive (involving the use of logical, intuitive and creative thinking) or
practical (involving manual dexterity and the use of methods, materials, tools and instruments).
4 Competences
NOTE The competences are not listed in a prioritised importance.
4.1 Competences of a Maintenance Technician Specialist
Based on the maintenance objectives, the competences of the maintenance technician specialist consists in
the independent execution of maintenance tasks, including the following key competences:
— A.1: To perform or ensure the safe execution of the maintenance plans according to business strategies.
— A.2: To act promptly in case of failure or malfunction, ensuring the effectiveness of the restoration.
— A.3: To perform or ensure the proper execution according to rules and procedures relating to safety,
health and environmental protection.
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kSIST FprEN 15628:2014
FprEN 15628:2014 (E)
— A.4: To ensure the availability of materials, tools and equipment necessary for the execution of
maintenance tasks.
— A.5: To coordinate and / or supervise on-site maintenance tasks.
— A.6: To ensure the quality of the maintenance tasks.
— A.7: To use and ensure the use of the ICT (Information and communication technology) systems.
The professional person ensures compliance with the relevant laws, ordinances, directives, operational
instructions and the commonly accepted good practices.
An example of a Maintenance Technician Specialist tasks can be found in Annex A, stipulated by the
respective member states.
NOTE Tentatively, this professional person can refer to the EQF levels 4 or 5.
4.2 Competences of a Maintenance Supervisor and Maintenance Engineer
With the Maintenance Supervisor or Maintenance Engineer there are specific roles which can be executed
exclusively or in a joint responsibility.
The Maintenance Supervisor or Maintenance Engineer coordinates the maintenance tasks according to the
annual budget, related maintenance plans and unplanned maintenance tasks. Furthermore, the Maintenance
Supervisor or Maintenance Engineer contributes to ensure the required plant availability/plant performance
(measured by key performance indicators), based on the company's or department's technical objectives of
availability and quality, including the following key competences:
— B.1: To ensure the implementation of maintenance strategies and policies.
— B.2: To plan the maintenance tasks within his area of responsibility, defining and organising the
necessary resources.
— B.3: To organise, manage and develop the maintenance resources: personnel, materials and equipment.
— B.4: To ensure compliance with regulations and procedures related to safety, health and environment.
— B.5: To ensure technical and economic efficiency and effectiveness of maintenance tasks based on
current state of technology.
— B.6: To participate in the technical aspects of contracts and procurement process and manage the
performance of the contractors.
— B.7: To communicate to all necessary partners such as staff, contractors, customers and suppliers.
The Maintenance Engineer works with or supports the Maintenance Manager on the definition of maintenance
plans and the identification of the required resources for the execution, the control and the analysis of budget
variances. Furthermore, the Maintenance Engineer recommends improvement projects related to availability,
reliability, maintainability and safety of assets, including the following key competences.
— B.8: To use their technical/engineering knowledge and the organisational tools to improve maintenance
tasks and plant efficiency in terms of availability and reliability.
— B.9: To fulfil organisational and economical obligations in the field of his undertaken tasks.
Both professionals ensure compliance with the relevant laws, ordinances, directives, operational instructions
and the current state of technology.
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FprEN 15628:2014 (E)
A detailed description of a Maintenance Supervisor’s and Maintenance Engineer`s tasks can be found in
Annex B, stipulated by the respective member states.
NOTE Tentatively, this professional person can refer to the EQF levels 5 or 6.
4.3 Competences of a Maintenance Manager
Based on the company's objectives, particularly those relating to availability and quality, the Maintenance
Manager is responsible for ensuring the required plant availability/plant performance (based on key
performance indicators), including the following key competences with the ability:
— C.1: To define and develop maintenance policies according to company strategies.
— C.2: To define processes and tools to support maintenance tasks.
— C.3: To define, manage and develop the organisational model of maintenance.
— C.4: To ensure the levels of availability, reliability, maintainability, supportability, safety and quality
required for the entire useful life of assets.
— C.5: To ensure appropriate management and continuous improvement of maintenance.
— C.6: To ensure and control the compliance with maintenance and company budget, the respect of the
planned maintenance tasks and the proper condition of assets.
— C.7: To define strategies, policies and criteria for performance management of contractors and for the
definition of maintenance materials requirements.
The professional person ensures compliance with the relevant laws, ordinances, directives, operational
instructions and the current state of technology.
A detailed description of a maintenance Manager’s tasks can be found in Annex C, stipulated by the
respective member states.
NOTE Tentatively, this professional person can refer to the EQF levels 6 or 7.
5 Required minimum skills and essential knowledge (profile)
NOTE The competences are not listed in a prioritised importance.
5.1 Required minimum skills and essential knowledge for a Maintenance Technician
Specialist
The competences listed under 5.1 result in the minimum required skills and essential knowledge given in
Table 1.
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kSIST FprEN 15628:2014
FprEN 15628:2014 (E)
Table 1 — Competences, skills and knowledge for a Maintenance Technician Specialist
Competences Minimum skills Essential knowledge
A.1 To perform or
— To perform planned — Maintenance plans, standards and
ensure the task according to the operational methods of work;
safe execution maintenance plans;
— Technical documentation and
of the
— To perform the maintenance manuals;
maintenance
inspection tasks in
plans
— Procedures;
order to highlight and
according to
prevent the item — Business job descriptions and roles;
business
degradation;
strategies
— Risk assessment tools/methodologies;
— To identify and
— Principles and techniques distinctive of
propose actions or
the individual profession;
projects to improve
reliability, availability
— Principles, logic and parameters of
and maintainability of
operation and utilisation of asset and
assets;
item;
— To take care, within
— Maintenance objectives.
the limits of his
responsibility,
organisation and
discipline of operating
personnel;
— To use the machines,
equipment and tools
necessary for the
execution of
maintenance tasks;
— To comply with the
required procedures,
standards and
operational methods of
work;
— To apply the
diagnostic techniques
(failure analysis and
troubleshooting
techniques) and the on
condition
maintenance.
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kSIST FprEN 15628:2014
FprEN 15628:2014 (E)
Competences Minimum skills Essential knowledge
A.2 To act
— To interpret the first — Standards and operational methods of
promptly in signs of failures and work;
case of failure use fault diagnosis
— Technical documentation and
or malfunction, methods;
maintenance manuals;
ensuring the
— To detect promptly the
effectiveness
— Procedures;
failure causes and
of the
determine appropriate — Business job descriptions and roles;
restoration
corrective actions;
— Risk assessment tools/methodologies;
— To work according to
— Processes and work cycles;
quality and safety
principles;
— Principles and techniques distinctive of
the profession;
— To perform restoration
tasks in accordance
— Principles, logic and parameters of
with the required
operation and utilisation of asset and
methodologies and
item:,
standard works;
— Fault diagnosis methods.
— To take care and
coordinate, within the
limits of his
responsibility, the
execution of repair and
restoration tasks.
A.3 To perform or — To use the required — Legislation and technical standards;
ensure the
individual and
— Procedures;
proper collective protective
execution equipment; — Being aware of the effects of choices
according to
and actions on safety, health and
— To comply with the
rules and environment;
objectives and
procedures
directives of the
— Safety and health management system;
relating to
“management system”:
safety, health
— Quality management system;
and — of quality,
— Environmental management system.
environmental
— of safety and
protection
workers’ health,
— of environment;
— To observe laws,
procedures and
business rules;
— To take care and / or
comply with the
organisation of the
workplace protection;
— To use the machines,
equipment and
instruments required
by laws and European
regulations.
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kSIST FprEN 15628:2014
FprEN 15628:2014 (E)
Competences Minimum skills Essential knowledge
A.4 To ensure the
— To define the needs of — Materials management techniques and
availability of technical materials methods;
materials, related to maintenance
— Regulatory and procedural constraints
tools and plans;
related to the management of
equipment
— To ensure the maintenance equipment and tools.
necessary for
availability of materials
the execution
and equipment
of
required for corrective
maintenance
maintenance in
tasks
accordance with
corporate procedures;
— To perform the
preparation and
regulation of
machines,
instrumentation and
equipment necessary
for the work.
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kSIST FprEN 15628:2014
FprEN 15628:2014 (E)
Competences Minimum skills Essential knowledge
A.5 To coordinate
— To define and — Techniques of communication, training
and / or guarantee the and coaching;
supervise on- availability of
— Methods and rules about preparing and
site materials, machines,
scheduling tasks;
maintenance equipment and labour
tasks necessary for the
— Manage the work organisation;
assigned work;
— Procedures;
— To use in an efficient
— Business job descriptions;
and effective mode the
available resources;
— Legislation and technical standards.
— To organise the work
of operating
personnel, assigning
the necessary tasks
and ensuring the use
of individual and
collective protective
equipment;
— To take care of the
completion of tasks
performed;
— To ensure the
discipline of
employees;
— To take care, within
the limits of his
responsibility, of
training, coaching and
professional
development of
personnel;
— To verify that
collaborating
personnel is able to
meet the minimum
requirements for the
assigned tasks.
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kSIST FprEN 15628:2014
FprEN 15628:2014 (E)
Competences Minimum skills Essential knowledge
A.6 To ensure the
— To perform properly, — Be aware of choices and actions on
quality of the efficiently and safety, health and the environment;
maintenance effectively the
— Quality management system and
tasks assigned maintenance
principles;
tasks;
— Communication techniques.
— To control the correct
execution of the work
and the personnel
productivity;
— To verify the proper
functionality of the
maintained object,
when the task is
complete;
— To pursue the
continuous
improvement in
maintenance.
A.7 To use and — To use and ensure the — Maintenance ICT systems and tools;
ensure the utilisation of the
— Procedures.
use of the ICT maintenance
systems management system;
— To use and ensure the
utilisation of the
technological tools
related to his job;
— To finalise the
technical and
economic completion
in printed form or
electronic form,
according to
procedures.
Depending on the individual previous experience, further knowledge related requirements for the Maintenance
Technician Specialist can be derived from the description given in Annex A.
5.2 Required minimum skills and essential knowledge for a Maintenance
Supervisor/Engineer
The skills and competences listed under 5.2 result in the minimum required skills and essential knowledge for
a Maintenance Supervisor/Engineer listed in Table 2. Depending on organisational complexity and size of the
company, the Supervisor of the work and the Maintenance Engineer can be two separate professionals or be
traced to a unique person.
If they are two separate professionals, the following criteria apply:
— key competences of Maintenance Supervisor are marked by letter (S);
— key competences of Maintenance Engineer are marked by letter (E);
— key competences of both Maintenance Supervisor and Maintenance Engineer are not marked.
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kSIST FprEN 15628:2014
FprEN 15628:2014 (E)
Table 2 — Competences, skills and knowledge for a Maintenance Supervisor/Engineer
Competences Minimum skills Essential knowledge
B.1 To ensure the
— To contribute to the — Maintenance strategies and policies,
implementation development of the methods and technologies;
of maintenance budget
— Methods and techniques of organisation
maintenance according to business
and planning;
strategies and objectives;
policies
— Principles, logic and parameters of
— To cooperate in the
operation and utilisation of asset and
development of
item in combination with wear and
annual and perennial
damage mechanisms;
maintenance plans;
— Procedures;
— To define criteria,
methods and — Business job descriptions and roles;
frequency of
— Maintenance and diagnostic techniques;
maintenance tasks;
— Principles and techniques of design,
— To provide within his
construction and maintainability;
area of responsibility,
the necessary
— Communication techniques;
information to the
— Business objectives.
maintenance manager
for the definition of
investment proposals
relating to assets
according to their
status;
— To control costs,
progress and quality
of services;
— To provide essential
key performance
indicators of
maintenance process;
— To develop and
propose
insourcing/outsourcing
concepts to meet the
maintenance strategy.
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kSIST FprEN 15628:2014
FprEN 15628:2014 (E)
B.2 To plan the
— To negotiate the — Communication techniques;
maintenance program of required
— Methods and techniques of organisation,
tasks within his maintenance works
planning and project management;
area of with the physical asset
responsibility,
owner/operating — Principles, logic and parameters of
defining and manager;
operation and utilisation of asset and
organising the item;
— To define the
necessary
organisational
— Standards and operational methods of
resources
arrangements for the work.
execution of
maintenance tasks;
— To plan maintenance
tasks falling under his
area of responsibility,
define the necessary
resources and control
the tasks organisation
and the reporting;
— To coordinate
maintenance works
performed by
maintenance
personnel or
contractors, ensuring
the effectiveness and
efficiency of the
...
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