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SIST ISO 21001:2019

Educational organizations - Management systems for educational organizations - Requirements with guidance for use

Educational organizations - Management systems for educational organizations - Requirements with guidance for use

Organismes d'éducation/formation - Systèmes de management des organismes d'éducation/formation - Exigences et recommandations pour leur application

Izobraževalne organizacije - Sistemi vodenja za izobraževalne organizacije - Zahteve z napotki za uporabo

Ta dokument določa zahteve za sistem vodenja za izobraževalne organizacije (EOMS). Uporablja se, kadar takšna organizacija:
a) dokazuje svojo sposobnost, da podpira pridobivanje in razvoj kompetenc s poučevanjem, učenjem oziroma raziskovanjem;
b) namerava izboljšati zadovoljstvo udeležencev izobraževanja, drugih upravičencev in osebja z učinkovito uporabo lastnega sistema vodenja za izobraževalne organizacije, vključno s procesi za stalno izboljševanje sistema ter zagotavljanje skladnosti z zahtevami udeležencev izobraževanja in drugih upravičencev. Vse zahteve tega dokumenta so splošne in so namenjene vsem organizacijam, ki s pomočjo izobraževalnega programa podpirajo razvoj kompetenc s poučevanjem, učenjem oziroma raziskovanjem, ne glede na vrsto, velikost ali način izvajanja programa. Ta dokument je mogoče uporabiti za izobraževalne organizacije v večjih organizacijah, katerih osnovna dejavnost ni izobraževanje (npr. oddelki, ki izvajajo strokovno usposabljanje). Ta dokument se ne uporablja za organizacije, ki se ukvarjajo samo s proizvodnjo izdelkov za izobraževalne namene.

General Information

Status
Withdrawn
Publication Date
05-Nov-2019
Withdrawal Date
17-Jul-2025
ICS
03.100.70 - Management systems
03.120.10 - Quality management and quality assurance
03.180 - Education
Technical Committee
VZK - Quality management and quality assurance
Current Stage
9900 - Withdrawal (Adopted Project)
Start Date
18-Jul-2025
Due Date
10-Aug-2025
Completion Date
18-Jul-2025
Ref Project
ISO/NP 21001 - Quality management systems — Requirements for the application of ISO 9001:2008 educational organizations

Relations

Replaced By
SIST ISO 21001:2025 - Educational organizations — Management systems for educational organizations — Requirements with guidance for use
Effective Date
01-Sep-2025

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SLOVENSKI STANDARD
01-december-2019
Izobraževalne organizacije - Sistemi vodenja za izobraževalne organizacije -
Zahteve z napotki za uporabo
Educational organizations - Management systems for educational organizations -
Requirements with guidance for use
Organismes d'éducation/formation - Systèmes de management des organismes
d'éducation/formation - Exigences et recommandations pour leur application
Ta slovenski standard je istoveten z: ISO 21001:2018
ICS:
03.100.70 Sistemi vodenja Management systems
03.180 Vzgoja in izobraževanje Education
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.

INTERNATIONAL ISO
STANDARD 21001
First edition
2018-05
Educational organizations —
Management systems for educational
organizations — Requirements with
guidance for use
Organismes d'éducation/formation — Systèmes de management des
organismes d'éducation/formation — Exigences et recommandations
pour leur application
Reference number
ISO 21001:2018(E)
©
ISO 2018
ISO 21001:2018(E)
© ISO 2018
All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may
be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting
on the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address
below or ISO’s member body in the country of the requester.
ISO copyright office
CP 401 • Ch. de Blandonnet 8
CH-1214 Vernier, Geneva
Phone: +41 22 749 01 11
Fax: +41 22 749 09 47
Email: copyright@iso.org
Website: www.iso.org
Published in Switzerland
ii © ISO 2018 – All rights reserved

ISO 21001:2018(E)
Contents Page
Foreword .v
Introduction .vi
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
4 Context of the organization . 7
4.1 Understanding the organization and its context . 7
4.2 Understanding the needs and expectations of interested parties . 7
4.3 Determining the scope of the management system for educational organizations . 8
4.4 Management system for educational organizations (EOMS) . 8
5 Leadership . 9
5.1 Leadership and commitment . 9
5.1.1 General. 9
5.1.2 Focus on learners and other beneficiaries . 9
5.1.3 Additional requirements for special needs education .10
5.2 Policy .10
5.2.1 Developing the policy .10
5.2.2 Communicating the policy .10
5.3 Organizational roles, responsibilities and authorities.10
6 Planning .11
6.1 Actions to address risks and opportunities .11
6.2 Educational organization objectives and planning to achieve them .12
6.3 Planning of changes .12
7 Support .13
7.1 Resources .13
7.1.1 General.13
7.1.2 Human resources.13
7.1.3 Facilities . .13
7.1.4 Environment for the operation of educational processes .14
7.1.5 Monitoring and measuring resources .14
7.1.6 Organizational knowledge .15
7.2 Competence .16
7.2.1 General.16
7.2.2 Additional requirements for special needs education .16
7.3 Awareness .16
7.4 Communication .17
7.4.1 General.17
7.4.2 Communication purposes .17
7.4.3 Communication arrangements .17
7.5 Documented information .18
7.5.1 General.18
7.5.2 Creating and updating .18
7.5.3 Control of documented information .18
8 Operation .19
8.1 Operational planning and control .19
8.1.1 General.19
8.1.2 Specific operational planning and control of educational products and services 20
8.1.3 Additional requirements for special needs education .20
8.2 Requirements for the educational products and services .20
8.2.1 Determining the requirements for the educational products and services .20
8.2.2 Communicating the requirements for the educational products and services .21
ISO 21001:2018(E)
8.2.3 Changes to requirements for the educational products and services.21
8.3 Design and development of the educational products and services .21
8.3.1 General.21
8.3.2 Design and development planning .22
8.3.3 Design and development inputs .22
8.3.4 Design and development controls .22
8.3.5 Design and development outputs .24
8.3.6 Design and development changes . .24
8.4 Control of externally provided processes, products and services .24
8.4.1 General.24
8.4.2 Type and extent of control .25
8.4.3 Information for external providers .25
8.5 Delivery of the educational products and services .26
8.5.1 Control of delivery of the educational products and services .26
8.5.2 Identification and traceability .28
8.5.3 Property belonging to interested parties .29
8.5.4 Preservation .29
8.5.5 Protection and transparency of learners’ data .29
8.5.6 Control of changes in the educational products and services .29
8.6 Release of the educational products and services .29
8.7 Control of the educational nonconforming outputs .30
9 Performance evaluation .30
9.1 Monitoring, measurement, analysis and evaluation .30
9.1.1 General.30
9.1.2 Satisfaction of learners, other beneficiaries and staff .
...

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