Dependability management - Part 3-12: Application guide - Integrated logistic support (IEC 60300-3-12:2011)

This part of IEC 60300 is an application guide for establishing an integrated logistic support (ILS) management system.
It is intended to be used by a wide range of suppliers including large and small companies wishing to offer a competitive and quality item which is optimized for the purchaser and supplier for the complete life cycle of the item. It also includes common practices and logistic data analyses that are related to ILS.

Zuverlässigkeitsmanagement - Teil 3-12: Anwendungsleitfaden - Integrierte logistische Unterstützung (IEC 60300-3-12:2011)

Gestion de la sûreté de fonctionnement - Partie 3-12: Guide d'application - Soutien logistique intégré (CEI 60300-3-12:2011)

La CEI 60300-3-12:2011 est un guide d'application qui permet de mettre en place un système de management de soutien logistique intégré (SLI). Elle est destinée à être utilisée par un large éventail de fournisseurs, y compris les grandes et petites entreprises, souhaitant offrir une entité compétitive et de qualité dont les caractéristiques sont optimisées pour l'acheteur et le fournisseur pendant toute sa durée de vie. Elle donne également les pratiques communément mises en oeuvre et des analyses de données logistiques en matière de SLI. Cette édition inclut les modifications techniques majeures suivantes par rapport à l'édition précédente:
- fourniture d'un meilleur aperçu de l'ensemble du processus ILS;
- mise à jour du document pour s'aligner sur les normes de fiabilité associées qui ont été introduites après l'édition précédente.

Vodenje zagotovljivosti - 3-12. del: Vodilo za uporabo - Integrirana logistična podpora (IEC 60300-3-12:2011)

Ta del IEC 60300 je vodilo za uporabo pri vzpostavljanju sistema za upravljanje integrirane logistične podpore (ILS).
Uporabljali naj bi ga številni dobavitelji, vključno z velikimi in majhnimi podjetji, ki želijo ponuditi kompetitiven in kakovosten izdelek, ki je v celotnem življenjskem ciklu optimiziran za kupca in dobavitelja. Vključuje tudi običajno prakso in analize logističnih podatkov, povezane z ILS.

General Information

Status
Published
Publication Date
11-Apr-2011
Technical Committee
Current Stage
6060 - National Implementation/Publication (Adopted Project)
Start Date
30-Mar-2011
Due Date
04-Jun-2011
Completion Date
12-Apr-2011

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SLOVENSKI STANDARD
SIST EN 60300-3-12:2011
01-maj-2011
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SIST EN 60300-3-12:2004
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Dependability management - Part 3-12: Application guide - Integrated logistic support

(IEC 60300-3-12:2011)

Zuverlässigkeitsmanagement - Teil 3-12: Anwendungsleitfaden - Integrierte logistische

Unterstützung (IEC 60300-3-12:2011)

Gestion de la sûreté de fonctionnement - Partie 3-12: Guide d'application - Soutien

logistique intégré (CEI 60300-3-12:2011)
Ta slovenski standard je istoveten z: EN 60300-3-12:2011
ICS:
03.120.01 Kakovost na splošno Quality in general
21.020 =QDþLOQRVWLLQQDþUWRYDQMH Characteristics and design of
VWURMHYDSDUDWRYRSUHPH machines, apparatus,
equipment
SIST EN 60300-3-12:2011 en

2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.

---------------------- Page: 1 ----------------------
SIST EN 60300-3-12:2011
---------------------- Page: 2 ----------------------
SIST EN 60300-3-12:2011
EUROPEAN STANDARD
EN 60300-3-12
NORME EUROPÉENNE
March 2011
EUROPÄISCHE NORM
ICS 03.120.30; 21.020 Supersedes EN 60300-3-12:2004
English version
Dependability management -
Part 3-12: Application guide -
Integrated logistic support
(IEC 60300-3-12:2011)
Gestion de la sûreté de fonctionnement - Zuverlässigkeitsmanagement -
Partie 3-12: Guide d'application - Teil 3-12: Anwendungsleitfaden -
Soutien logistique intégré Integrierte logistische Unterstützung
(CEI 60300-3-12:2011) (IEC 60300-3-12:2011)

This European Standard was approved by CENELEC on 2011-03-24. CENELEC members are bound to comply

with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this European Standard

the status of a national standard without any alteration.

Up-to-date lists and bibliographical references concerning such national standards may be obtained on

application to the Central Secretariat or to any CENELEC member.

This European Standard exists in three official versions (English, French, German). A version in any other

language made by translation under the responsibility of a CENELEC member into its own language and notified

to the Central Secretariat has the same status as the official versions.

CENELEC members are the national electrotechnical committees of Austria, Belgium, Bulgaria, Croatia, Cyprus,

the Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy,

Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia,

Spain, Sweden, Switzerland and the United Kingdom.
CENELEC
European Committee for Electrotechnical Standardization
Comité Européen de Normalisation Electrotechnique
Europäisches Komitee für Elektrotechnische Normung
Management Centre: Avenue Marnix 17, B - 1000 Brussels

© 2011 CENELEC - All rights of exploitation in any form and by any means reserved worldwide for CENELEC members.

Ref. No. EN 60300-3-12:2011 E
---------------------- Page: 3 ----------------------
SIST EN 60300-3-12:2011
EN 60300-3-12:2011 - 2 -
Foreword

The text of document 56/1398/FDIS, future edition 2 of IEC 60300-3-12, prepared by IEC TC 56,

Dependability, was submitted to the IEC-CENELEC parallel vote and was approved by CENELEC as

EN 60300-3-12 on 2011-03-24.

Attention is drawn to the possibility that some of the elements of this document may be the subject of

patent rights. CEN and CENELEC shall not be held responsible for identifying any or all such patent

rights.
This European Standard supersedes EN 60300-3-12:2004.

EN 60300-3-12:2011 includes the following significant technical changes with respect to

EN 60300-3-12:2004:
– provision of a better overview of the whole ILS process;

– updating of the document to align with associated dependability standards that were introduced after

EN 60300-3-12:2004.
The following dates were fixed:
– latest date by which the EN has to be implemented
at national level by publication of an identical
national standard or by endorsement (dop) 2011-12-24
– latest date by which the national standards conflicting
with the EN have to be withdrawn (dow) 2014-03-24
Annex ZA has been added by CENELEC.
__________
Endorsement notice

The text of the International Standard IEC 60300-3-12:2011 was approved by CENELEC as a European

Standard without any modification.
__________
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SIST EN 60300-3-12:2011
- 3 - EN 60300-3-12:2011
Annex ZA
(normative)
Normative references to international publications
with their corresponding European publications

The following referenced documents are indispensable for the application of this document. For dated

references, only the edition cited applies. For undated references, the latest edition of the referenced

document (including any amendments) applies.

NOTE When an international publication has been modified by common modifications, indicated by (mod), the relevant EN/HD

applies.
Publication Year Title EN/HD Year
IEC 60050-191 - International Electrotechnical Vocabulary - -
(IEV) -
Chapter 191: Dependability and quality of
service
IEC 60300-3-1 - Dependability management - EN 60300-3-1 -
Part 3-1: Application guide - Analysis
techniques for dependability - Guide on
methodology
IEC 60300-3-2 - Dependability management - EN 60300-3-2 -
Part 3-2: Application guide - Collection of
dependability data from the field
IEC 60300-3-3 - Dependability management - EN 60300-3-3 -
Part 3-3: Application guide - Life cycle costing
IEC 60300-3-4 - Dependability management - EN 60300-3-4 -
Part 3-4: Application guide - Guide to the
specification of dependability requirements
IEC 60300-3-10 - Dependability management - - -
Part 3-10: Application guide - Maintainability
IEC 60300-3-11 - Dependability management - EN 60300-3-11 -
Part 3-11: Application guide - Reliability
centred maintenance
IEC 60300-3-14 - Dependability management - EN 60300-3-14 -
Part 3-14: Application guide - Maintenance
and maintenance support
IEC 60300-3-16 - Dependability management - EN 60300-3-16 -
Part 3-16: Application guide - Guidelines for
specification of maintenance support services
IEC 60706-2 - Maintainability of equipment - EN 60706-2 -
Part 2: Maintainability requirements and
studies during the design and development
phase
IEC 60706-3 - Maintainability of equipment - EN 60706-3 -
Part 3: Verification and collection, analysis
and presentation of data
IEC 60706-5 - Maintainability of equipment - EN 60706-5 -
Part 5: Testability and diagnostic testing
IEC 60812 - Analysis techniques for system reliability - EN 60812 -
Procedure for failure mode and effects
analysis (FMEA)
IEC 61160 - Design review EN 61160 -
---------------------- Page: 5 ----------------------
SIST EN 60300-3-12:2011
EN 60300-3-12:2011 - 4 -
Publication Year Title EN/HD Year
IEC 62402 - Obsolescence management - EN 62402 -
Application guide
IEC 62508 - Guidance on human aspects of EN 62508 -
dependability
---------------------- Page: 6 ----------------------
SIST EN 60300-3-12:2011
IEC 60300-3-12
Edition 2.0 2011-02
INTERNATIONAL
STANDARD
NORME
INTERNATIONALE
Dependability management –
Part 3-12: Application guide – Integrated logistic support
Gestion de la sûreté de fonctionnement –
Partie 3-12: Guide d’application – Soutien logistique intégré
INTERNATIONAL
ELECTROTECHNICAL
COMMISSION
COMMISSION
ELECTROTECHNIQUE
PRICE CODE
INTERNATIONALE
CODE PRIX XA
ICS 03.120.30; 21.020 ISBN 978-2-88912-349-0
® Registered trademark of the International Electrotechnical Commission
Marque déposée de la Commission Electrotechnique Internationale
---------------------- Page: 7 ----------------------
SIST EN 60300-3-12:2011
– – 60300-3-12  IEC:2011
CONTENTS

FOREWORD ........................................................................................................................... 5

INTRODUCTION ..................................................................................................................... 7

1 Scope ............................................................................................................................... 8

2 Normative references ....................................................................................................... 8

3 Terms, definitions and abbreviations ................................................................................ 9

3.1 Terms and definitions .............................................................................................. 9

3.2 Abbreviations ........................................................................................................ 10

4 Principles of integrated logistic support (ILS) .................................................................. 11

4.1 ILS objectives ........................................................................................................ 11

4.2 Application of ILS .................................................................................................. 11

4.3 Elements of ILS ..................................................................................................... 12

4.4 Structure of ILS ..................................................................................................... 13

5 Planning and management of ILS ................................................................................... 15

5.1 General ................................................................................................................. 15

5.2 Management structure and responsibilities ............................................................ 15

5.3 Controlling documentation and review processes .................................................. 16

5.3.1 Planning documentation ............................................................................ 16

5.3.2 Recommended review procedures ............................................................. 16

5.3.3 Identification of supportability issues ......................................................... 16

6 Logistic support analysis (LSA) ...................................................................................... 17

7 Customer profile constraints and supportability factors ................................................... 18

7.1 General ................................................................................................................. 18

7.2 Customer profile constraints .................................................................................. 18

7.3 Supportability factors ............................................................................................. 19

7.3.1 Logistic support harmonization .................................................................. 19

7.3.2 Logistic support improvement (LSI) ........................................................... 20

7.3.3 Technological opportunities to improve logistic support ............................. 20

7.3.4 Supportability options ................................................................................ 20

7.4 Supportability factors report .................................................................................. 21

8 Identification of maintenance and logistic support activities ............................................ 21

8.1 Purpose and process ............................................................................................. 21

8.2 Identifying options ................................................................................................. 22

8.3 Factors influencing a trade-off study ...................................................................... 23

8.4 Establishing the criteria to conduct a trade-off study.............................................. 24

8.5 Conducting a trade-off study ................................................................................. 25

8.6 Trade-off study reports .......................................................................................... 25

9 Investigation of maintenance activities and determination of LSA activities ..................... 26

9.1 General ................................................................................................................. 26

9.2 Maintenance support task (MST) ........................................................................... 26

9.2.1 General ..................................................................................................... 26

9.2.2 Maintenance support task process ............................................................. 27

9.2.3 LSA database ............................................................................................ 27

9.2.4 Outputs ..................................................................................................... 27

9.3 Potential impact on existing logistic support for new items..................................... 29

9.3.1 General ..................................................................................................... 29

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SIST EN 60300-3-12:2011
60300-3-12  IEC:2011 – 3 –

9.3.2 Activity description .................................................................................... 29

9.4 Post-production support (PPS) .............................................................................. 30

9.4.1 General ..................................................................................................... 30

9.4.2 Activity description .................................................................................... 30

9.4.3 Post-production support (PPS) plan ........................................................... 30

10 Verification of logistic supportability ................................................................................ 31

10.1 General ................................................................................................................. 31

10.2 Logistic support acceptance strategy ..................................................................... 31

10.3 Monitoring of field data .......................................................................................... 32

11 ILS outputs ..................................................................................................................... 33

11.1 General ................................................................................................................. 33

11.2 Outputs used to influence the design process........................................................ 34

11.3 Outputs used to identify or provide the logistic support elements ........................... 34

11.3.1 General ................................................................................................... 34

11.3.2 Maintenance plan .................................................................................... 34

11.3.3 Personnel ................................................................................................ 35

11.3.4 Training and certification ......................................................................... 35

11.3.5 Provisioning of spares ............................................................................. 35

11.3.6 Support equipment .................................................................................. 35

11.3.7 Technical documentation ......................................................................... 36

11.3.8 Facilities.................................................................................................. 36

11.3.9 Packaging, handling, storage and transportation (PHS&T) ...................... 36

11.3.10 Software support ..................................................................................... 37

12 LSA database ................................................................................................................. 37

12.1 General ................................................................................................................. 37

12.2 Interfaces with other databases ............................................................................. 38

12.3 Tailoring of the database ....................................................................................... 38

12.4 Format of data ....................................................................................................... 38

12.5 Configuration management of the LSA database ................................................... 38

12.6 Configuration management of the data within the LSA database ........................... 39

Annex A (informative) Illustrative examples of LSA activities................................................ 40

Annex B (informative) Illustrative example of trade-off analysis emanating from the

evaluation of design and logistic support options series of activities ..................................... 44

Annex C (informative) Examples of LSA database ............................................................... 46

Bibliography .......................................................................................................................... 50

Figure 1 – Structure of ILS .................................................................................................... 13

Figure 2 – Interrelationship of LSA analyses and other design activities ............................... 14

Figure 3 – Applicability of LSA activities by life cycle phases ................................................ 17

Figure 4 – Identification of maintenance and logistic support activities .................................. 22

Figure 5 – Maintenance support task .................................................................................... 27

Figure 6 – Test and evaluation procedure ............................................................................. 32

Table A.1 – Illustrative example of customer profile – Constraints data ................................. 40

Table A.2 – Illustrative example of logistic standardization analysis ...................................... 40

Table A.3 – Illustrative example of logistic improvement analysis (photocopier test

cable – H1 as replacement for G1) ........................................................................................ 41

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SIST EN 60300-3-12:2011
– – 60300-3-12  IEC:2011

Table A.4 – Illustrative example of logistic technological opportunity analysis to

improve or reduce logistic requirements ................................................................................ 41

Table A.5 – Illustrative example of logistic support characteristics calculated from

supportability factors analysis ............................................................................................... 42

Table A.6 – Illustrative example of initial supportability and logistic support

requirements emanating from the customer profile – Constraints and supportability

factors .................................................................................................................................. 43

Table B.1 – Example of a simple scoring system .................................................................. 44

Table B.2 – Illustrative example of trade-off analysis ............................................................ 45

Table C.1 – Selected data element definitions ...................................................................... 47

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SIST EN 60300-3-12:2011
60300-3-12  IEC:2011 – 5 –
INTERNATIONAL ELECTROTECHNICAL COMMISSION
____________
DEPENDABILITY MANAGEMENT –
Part 3-12: Application guide –
Integrated logistic support
FOREWORD

1) The International Electrotechnical Commission (IEC) is a worldwide organization for standardization comprising

all national electrotechnical committees (IEC National Committees). The object of IEC is to promote

international co-operation on all questions concerning standardization in the electrical and electronic fields. To

this end and in addition to other activities, IEC publishes International Standards, Technical Specifications,

Technical Reports, Publicly Available Specifications (PAS) and Guides (hereafter referred to as “IEC

Publication(s)”). Their preparation is entrusted to technical committees; any IEC National Committee interested

in the subject dealt with may participate in this preparatory work. International, governmental and non-

governmental organizations liaising with the IEC also participate in this preparation. IEC collaborates closely

with the International Organization for Standardization (ISO) in accordance with conditions determined by

agreement between the two organizations.

2) The formal decisions or agreements of IEC on technical matters express, as nearly as possible, an international

consensus of opinion on the relevant subjects since each technical committee has representation from all

interested IEC National Committees.

3) IEC Publications have the form of recommendations for international use and are accepted by IEC National

Committees in that sense. While all reasonable efforts are made to ensure that the technical content of IEC

Publications is accurate, IEC cannot be held responsible for the way in which they are used or for any

misinterpretation by any end user.

4) In order to promote international uniformity, IEC National Committees undertake to apply IEC Publications

transparently to the maximum extent possible in their national and regional publications. Any divergence

between any IEC Publication and the corresponding national or regional publication shall be clearly indicated in

the latter.

5) IEC itself does not provide any attestation of conformity. Independent certification bodies provide conformity

assessment services and, in some areas, access to IEC marks of conformity. IEC is not responsible for any

services carried out by independent certification bodies.

6) All users should ensure that they have the latest edition of this publication.

7) No liability shall attach to IEC or its directors, employees, servants or agents including individual experts and

members of its technical committees and IEC National Committees for any personal injury, property damage or

other damage of any nature whatsoever, whether direct or indirect, or for costs (including legal fees) and

expenses arising out of the publication, use of, or reliance upon, this IEC Publication or any other IEC

Publications.

8) Attention is drawn to the Normative references cited in this publication. Use of the referenced publications is

indispensable for the correct application of this publication.

9) Attention is drawn to the possibility that some of the elements of this IEC Publication may be the subject of

patent rights. IEC shall not be held responsible for identifying any or all such patent rights.

International Standard IEC 60300-3-12 has been prepared by IEC technical committee 56:

Dependability.

This second edition cancels and replaces the first edition published in 2001 and constitutes a

technical revision.

This edition includes the following significant technical changes with respect to the previous

edition:
• provision of a better overview of the whole ILS process;

• updating of the document to align with associated dependability standards that were

introduced after the previous edition.
---------------------- Page: 11 ----------------------
SIST EN 60300-3-12:2011
– – 60300-3-12  IEC:2011
The text of this standard is based on the following documents:
FDIS Report on voting
56/1398/FDIS 56/1410/RVD

Full information on the voting for the approval of this standard can be found in the report on

voting indicated in the above table.

This publication has been drafted in accordance with the ISO/IEC Directives, Part 2.

A list of all the parts in the IEC 60300 series, under the general title, Dependability

management, can be found on the IEC website.

The committee has decided that the contents of this publication will remain unchanged until

the stability date indicated on the IEC web site under "http://webstore.iec.ch" in the data

related to the specific publication. At this date, the publication will be
• reconfirmed,
• withdrawn,
• replaced by a revised edition, or
• amended.
---------------------- Page: 12 ----------------------
SIST EN 60300-3-12:2011
60300-3-12  IEC:2011 – 7 –
INTRODUCTION

The successful operation of an item in service depends to a large extent upon the effective

acquisition and management of logistic support in order to achieve and sustain the required

levels of performance and customer satisfaction over the entire life cycle.

Logistic support encompasses the activities and resources required to permit operation and

maintain an item (hardware and software) in service. Logistic support covers maintenance,

manpower and personnel, training, spares, technical documentation, packaging, handling,

storage and transportation, logistic support resources and disposal. In most cases,

maintenance support is considered to be synonymous with logistic support. Logistic support

may also include operational tasks but the differentiation between operational and

maintenance tasks varies with industry and individual practices.

The cost of logistic support is a major contributor to the life cycle costing (LCC) of an item and

increasingly, customers are making purchase decisions based on life cycle cost rather than

initial purchase price alone. Logistic support considerations may therefore have a major

impact on item sales by ensuring that the item can be operated and supported at an

affordable cost and that all the necessary resources have been provided to fully support the

item so that it meets the customer requirements.

Quantification of logistic support costs allows the manufacturer to define the logistic support

cost elements and evaluate the warranty implications. This provides the opportunity to reduce

risk and allows logistic support costs to be set at competitive rates.

Integrated logistic support (ILS) is a management method by which all the logistic support

services required by a customer can be brought together in a structured way and in harmony

with an item. ILS should be applied to ensure that supportability considerations influence the

concept and design of an item and to ensure that logistic support arrangements are consistent

with the design and each other throughout the item’s life.

The successful application of ILS will result in a number of customer and supplier benefits.

For the customer, these can include increased satisfaction, lower logistic support costs,

greater availability and lower life cycle costs. For the supplier, benefits can include lower

logistic support costs, a better and more saleable item with fewer item modifications due to

supportability deficiencies.

This part of IEC 60300 provides guidance on the minimum activities necessary to implement

an effective ILS management system for a wide range of commercial suppliers.
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SIST EN 60300-3-12:2011
– – 60300-3-12  IEC:2011
DEPENDABILITY MANAGEMENT –
Part 3-12: Application guide –
Integrated logistic support
1 Scope

This part of IEC 60300 is an application guide for establishing an integrated logistic support

(ILS) management system.

It is intended to be used by a wide range of suppliers including large and small companies

wishing to offer a competitive and quality item which is optimized for the purchaser and

supplier for the complete life cycle of the item.

It also includes common practices and logistic data analyses that are related to ILS.

2 Normative references

The following referenced documents are indispensable for the application of this document.

For dated references, only the edition cited applies. For undated references, the latest edition

of the referenced document (including any amendments) applies.

IEC 60050-191, International Electrotechnical Vocabulary – Chapter 191: Dependability and

quality of service
IEC 60300-3-1, Dependability management – Part 3-1: Application guide – Analysis
techniques for dependability - Guide on methodology

IEC 60300-3-2, Dependability management – Part 3-2: Application guide – Collection of

dependability data from the field

IEC 60300-3-3, Dependability management – Part 3-3: Application guide – Life cycle costing

IEC 60300-3-4 Dependability management – Part 3-4: Application guide – Guide to the

specification of dependability requirements

IEC 60300-3-10, Dependability management – Part 3-10: Application guide – Maintainability

IEC 60300-3-11, Dependability management – Part 3-11: Application guide – Reliability

centred maintenance

IEC 60300-3-14, Dependability management – Part 3-14: Application guide – Maintenance

and maintenance support

IEC 60300-3-16, Dependability management – Part 3-16: Application guide – Guidelines for

specification of maintenance support services

IEC 60706-2, Maintainability of equipment – Part 2: Maintainability requirements and studies

during the design and development phase

IEC 60706-3, Maintainability of equipment – Part 3: Verification and collection, analysis and

presentation o
...

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