SIST EN 15221-8:2026
(Main)Facility Management - Part 8: Principles and processes
Facility Management - Part 8: Principles and processes
This document:
— specifies principle criteria and processes for FM and provides methods which enable the implementation and use of these processes within any FM organization;
— specifies criteria to support organizational decisions;
— gives guidance for developing and improving the FM processes to support and enable the function of the primary activities.
Facility Management - Teil 8 : Grundsätze und Prozesse
Dieses Dokument:
- legt Grundlagen, Prinzipien und Prozesse für das Facility Management fest und enthält Verfahren, die die Implementierung und Nutzung derselben innerhalb jeder Organisation ermöglichen;
- legt Kriterien zur Unterstützung organisatorischer Entscheidungen fest;
- bietet eine Anleitung für die Entwicklung und Verbesserung der FM-Prozesse, um die Funktion der Haupt
aktivitäten zu unterstützen und zu ermöglichen.
Dieses Dokument basiert auf und ersetzt EN15221-3, EN15221-4, EN15221-5 und EN15221-7.
Facility Management - Partie 8 : Principes et processus
Le présent document :
— spécifie les bases, les principes et les processus du facility management et donne des méthodes qui permettent de les mettre en oeuvre et de les utiliser au sein d'un organisme ;
— spécifie des critères à l'appui des décisions de l'organisme ;
— donne des recommandations concernant l'élaboration et l'amélioration des processus de FM afin de soutenir et de permettre le bon déroulement des activités principales.
Le présent document est basé sur les normes EN 15221-3, EN 15221-4, EN 15221-5 et EN 15221-7 et les remplace.
Upravljanje objektov in storitev - 8. del: Načela in procesi
General Information
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Standards Content (Sample)
SLOVENSKI STANDARD
01-januar-2026
Upravljanje objektov in storitev - 8. del: Načela in procesi
Facility Management - Part 8: Principles and processes
Facility Management - Teil 8 : Grundsätze und Prozesse
Facility Management - Partie 8 : Principes et processus
Ta slovenski standard je istoveten z: EN 15221-8:2025
ICS:
03.080.10 Vzdrževalne storitve. Maintenance services.
Upravljanje objektov Facilities management
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.
EN 15221-8
EUROPEAN STANDARD
NORME EUROPÉENNE
November 2025
EUROPÄISCHE NORM
ICS 03.080.10 Supersedes EN 15221-3:2011, EN 15221-4:2011, EN
15221-5:2011, EN 15221-7:2012
English Version
Facility Management - Part 8: Principles and processes
Facility Management - Partie 8 : Principes et processus Facility Management - Teil 8 : Grundsätze und Prozesse
This European Standard was approved by CEN on 8 September 2025.
CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this
European Standard the status of a national standard without any alteration. Up-to-date lists and bibliographical references
concerning such national standards may be obtained on application to the CEN-CENELEC Management Centre or to any CEN
member.
This European Standard exists in three official versions (English, French, German). A version in any other language made by
translation under the responsibility of a CEN member into its own language and notified to the CEN-CENELEC Management
Centre has the same status as the official versions.
CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia,
Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway,
Poland, Portugal, Republic of North Macedonia, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Türkiye and
United Kingdom.
EUROPEAN COMMITTEE FOR STANDARDIZATION
COMITÉ EUROPÉEN DE NORMALISATION
EUROPÄISCHES KOMITEE FÜR NORMUNG
CEN-CENELEC Management Centre: Rue de la Science 23, B-1040 Brussels
© 2025 CEN All rights of exploitation in any form and by any means reserved Ref. No. EN 15221-8:2025 E
worldwide for CEN national Members.
Contents Page
European foreword . 4
Introduction . 5
1 Scope . 9
2 Normative references . 9
3 Terms, definitions and abbreviated terms . 9
3.1 Terms and definitions . 9
3.2 Abbreviated terms . 9
4 Organizational aspects of FM . 10
4.1 Fundamentals . 10
4.2 Key messages concerning organization . 11
4.3 The FM model . 11
4.4 Scope of FM . 13
4.5 FM from a top management’s perspective . 14
5 Translating needs into demand and requirements . 16
5.1 Key messages concerning need, demand, and requirements . 16
5.2 From needs to experiencing delivery . 17
5.3 Sustainability requirements . 17
5.3.1 The role of FM in achieving sustainability . 17
5.3.2 Resilience . 18
5.3.3 Greenhouse gas emission reduction . 19
6 FM roles and competences . 19
6.1 Key messages concerning roles and competences . 19
6.2 Role model . 20
6.3 Competences assignment matrix . 20
7 FM processes . 21
7.1 Key messages concerning FM processes . 21
7.2 FM processes on strategic, tactical, and operational level . 22
7.3 Horizontal (PDCA), vertical (top-down, bottom-up) and combined process chains . 24
7.4 Sourcing – criteria for in-house vs. outsourcing or out-tasking . 25
7.5 Sourcing and service delivery process chain . 25
7.6 Real estate delivery process . 25
8 Facility service processes . 26
8.1 Key messages concerning facility service processes . 26
8.2 The facility services map . 27
8.3 Costs . 29
8.4 Income . 29
9 Quality . 29
9.1 Key messages concerning quality . 29
9.2 Importance of quality in FM . 30
9.3 Quality – criteria, background, elements and influences . 30
9.4 Type of characteristics . 31
9.4.1 General. 31
9.4.2 Objective (hard) characteristic . 31
9.4.3 Subjective (soft) characteristics . 31
9.5 Quality management processes. 32
9.6 Quality performance measuring . 33
9.7 Continuous improvement . 34
10 Benchmarking process . 35
10.1 Key messages concerning benchmarking process . 35
10.2 Benchmarking process description . 36
10.3 Benchmarking aspects, characteristics, and indicators . 37
10.4 Developing measurement metrics (hierarchy of indicators) . 38
11 Digitalisation and specific aspects thereof . 39
11.1 Key messages concerning digitalisation . 39
11.2 The six core areas of technology . 40
11.3 Information model(ing) . 42
Annex A (informative) Organization – guidance for use . 46
Annex B (informative) Description of tasks and processes on the three levels strategic, tactical
and operational . 49
Annex C (informative) Description of facility services. 51
Annex D (informative) Influence of ownership of RE on organization . 53
Annex E (informative) Role models . 54
Annex F (informative) Roles and competences assignment matrix . 58
Annex G (informative) Maturity of FM in an organization . 61
Annex H (informative) Sustainability of buildings . 62
Annex I (informative) Facility products/services – accounting / LCC . 66
Annex J (informative) Guidance on the development and improvement of processes . 67
Annex K (informative) Sourcing process chains . 71
Annex L (informative) Facility services/products map . 74
Annex M (informative) Measures and indicators . 83
Annex N (informative) Digitalisation – Guidance for use . 89
Annex O (informative) Structure of this document . 96
Bibliography . 97
European foreword
This document (EN 15221-8:2025) has been prepared by Technical Committee CEN/TC 348 “Facility
Management”, the secretariat of which is held by SN.
This European Standard shall be given the status of a national standard, either by publication of an
identical text or by endorsement, at the latest by May 2026, and conflicting national standards shall be
withdrawn at the latest by May 2026.
Attention is drawn to the possibility that some of the elements of this document may be the subject of
patent rights. CEN shall not be held responsible for identifying any or all such patent rights.
This document supersedes EN 15221-3:2011 [2], EN 15221-4:2011 [3], EN 15221-5:2011 [4] and
EN 15221-7:2012 [6].
EN 15221-4:2011, EN 15221-5:2011 and EN 15221-7:2012:
— New content on sustainability (see 5.3 and Annex H), competences (see Clause 6 and Annex F) and
digitalisation and Building Information Modelling (BIM) (Clause 11) have been added.
Any feedback and questions on this document should be directed to the users’ national standards body.
A complete listing of these bodies can be found on the CEN website.
According to the CEN-CENELEC Internal Regulations, the national standards
...
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