Information and documentation -- Emergency preparedness and response

This document provides a context for emergency planning, response and recovery for all types of an archive, library or museum collections in light of other existing plans. It provides responders and other stakeholders with an outline for planning, responding and recovering. This document does not address the causes of a critical event, but the consequences and wider impacts. This document outlines a cycle for developing, exercising and reviewing a plan, and how to present a plan. It aims to encourage responders to develop their capabilities in emergency preparedness and touches on some elements of response and recovery, where relevant, by highlighting indicators of good practice.
It is not intended to be an operations manual as there is no single approach that meets the needs of every site, nor is there one single set of organizational arrangements that is appropriate to each and every type of emergency.

Information et documentation -- Préparation et réponse aux situations d'urgence

Le pr�sent document fournit un contexte pour la planification, la r�ponse et le r�tablissement face aux situations d'urgence pour tout type de collections d'archives, de biblioth�ques ou de mus�es, en tenant compte d'autres plans existants. Il donne aux intervenants et autres parties prenantes un sch�ma g�n�ral pour la planification, la r�ponse et le r�tablissement. Le pr�sent document ne traite pas des causes d'un �v�nement critique, mais de ses cons�quences et de ses impacts plus larges. Le pr�sent document d�crit un cycle pour l'�laboration, l'application et la r�vision d'un plan, ainsi que la mani�re de pr�senter ce plan. Il vise � encourager les intervenants � d�velopper leurs capacit�s de pr�paration aux situations d'urgence, et mentionne le cas �ch�ant certains �l�ments de r�ponse et de r�tablissement, en mettant en �vidence des indicateurs de bonne pratique.
Le pr�sent document n'a pas vocation � �tre un mode d'emploi, �tant donn� qu'il n'existe pas de d�marche unique qui puisse satisfaire aux besoins de tous les sites, ni d'ensemble unique de dispositions organisationnelles qui soit adapt� � chaque type de situation d'urgence.

Informatika in dokumentacija - Pripravljenost in odziv na izredne razmere

General Information

Status
Published
Public Enquiry End Date
20-Oct-2019
Publication Date
14-Jan-2021
Current Stage
6060 - National Implementation/Publication (Adopted Project)
Start Date
08-Dec-2020
Due Date
12-Feb-2021
Completion Date
15-Jan-2021

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SLOVENSKI STANDARD
SIST ISO 21110:2021
01-februar-2021
Informatika in dokumentacija - Pripravljenost in odziv na izredne razmere
Information and documentation -- Emergency preparedness and response
Information et documentation -- Préparation et réponse aux situations d'urgence
Ta slovenski standard je istoveten z: ISO 21110:2019
ICS:
01.140.20 Informacijske vede Information sciences
13.200 Preprečevanje nesreč in Accident and disaster control
katastrof
SIST ISO 21110:2021 en,fr

2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.

---------------------- Page: 1 ----------------------
SIST ISO 21110:2021
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SIST ISO 21110:2021
INTERNATIONAL ISO
STANDARD 21110
First edition
2019-08
Information and documentation —
Emergency preparedness and
response
Information et documentation — Préparation et réponse aux
situations d'urgence
Reference number
ISO 21110:2019(E)
ISO 2019
---------------------- Page: 3 ----------------------
SIST ISO 21110:2021
ISO 21110:2019(E)
COPYRIGHT PROTECTED DOCUMENT
© ISO 2019

All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may

be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting

on the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address

below or ISO’s member body in the country of the requester.
ISO copyright office
CP 401 • Ch. de Blandonnet 8
CH-1214 Vernier, Geneva
Phone: +41 22 749 01 11
Fax: +41 22 749 09 47
Email: copyright@iso.org
Website: www.iso.org
Published in Switzerland
ii © ISO 2019 – All rights reserved
---------------------- Page: 4 ----------------------
SIST ISO 21110:2021
ISO 21110:2019(E)
Contents Page

Foreword ..........................................................................................................................................................................................................................................v

1 Scope ................................................................................................................................................................................................................................. 1

2 Normative references ...................................................................................................................................................................................... 1

3 Terms and definitions ..................................................................................................................................................................................... 1

4 Planning ......................................................................................................................................................................................................................... 3

4.1 Process of preparing .......................................................................................................................................................................... 3

4.1.1 General...................................................................................................................................................................................... 3

4.1.2 Establishing an emergency committee ......................................................................................................... 4

4.1.3 Establishing a documented program ............................................................................................................. 4

4.1.4 Stating the emergency preparedness and response plan’s objective ................................. 5

4.2 Understanding identified risks and their impact ...................................................................................................... 5

4.2.1 General...................................................................................................................................................................................... 5

4.2.2 Identifying hazards ........................................................................................................................................................ 6

4.2.3 Identifying building vulnerability ..................................................................................................................... 7

4.2.4 Identifying collections vulnerability ............................................................................................................... 8

4.2.5 Assessment of potential damage or loss ..................................................................................................... 9

4.2.6 Risk analysis ........................................................................................................................................................................ 9

4.2.7 Security strategy ...........................................................................................................................................................10

4.2.8 Risk management and monitoring measures ......................................................................................10

4.3 Definition of emergency levels and phases .................................................................................................................10

4.4 Alignment with other emergency plans .........................................................................................................................11

4.5 Plan content ............................................................................................................................................................................................11

4.6 Plan validation ......................................................................................................................................................................................12

4.7 Plan publication and distribution ........................................................................................................................................12

4.8 Plan presentation ...............................................................................................................................................................................13

4.9 Plan maintenance procedures ................................................................................................................................................13

4.9.1 Principles .............................................................................................................................................................................13

4.9.2 Maintenance in co-ordination with other plans ................................................................................14

4.9.3 Procedures for maintaining the plan ...........................................................................................................14

4.10 Identifying tasks and resources ............................................................................................................................................14

4.10.1 Principles .............................................................................................................................................................................14

4.10.2 Priorities for response and recovery ...........................................................................................................15

4.10.3 Legal, financial and administrative framework ..................................................................................16

4.10.4 Emergency supply and equipment and resupply .............................................................................17

4.10.5 Facilities ...................................................................... ..........................................................................................................17

4.10.6 Documentation and forms ....................................................................................................................................18

4.11 Organization ...........................................................................................................................................................................................19

4.12 Responsibilities ...................................................................................................................................................................................20

4.13 Training ......................................................................................................................................................................................................21

4.13.1 General...................................................................................................................................................................................21

4.13.2 Exercising and testing the plan ........................................................................................................................22

4.13.3 Debrief and evaluation ............................................................................................................................................22

5 Response and recovery ...............................................................................................................................................................................23

5.1 Principles of effective response and recovery ..........................................................................................................23

5.2 Responding to an emergency ..................................................................................................................................................24

5.2.1 Levels of command .....................................................................................................................................................24

5.2.2 Management and co-ordination of the response phase ..............................................................24

5.2.3 Assessments .................. .................................................... ................................................................................................25

5.2.4 Decision making and planning..........................................................................................................................26

5.2.5 Working with contractors and voluntary sector ...............................................................................28

5.3 Recovering from an emergency .............................................................................................................................................28

5.3.1 Principles .............................................................................................................................................................................28

5.3.2 Management and coordination ........................................................................................................................29

© ISO 2019 – All rights reserved iii
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SIST ISO 21110:2021
ISO 21110:2019(E)

5.3.3 Assessment ........................................................................................................................................................................30

5.3.4 Operations planning ..................................................................................................................................................30

5.3.5 Post-emergency mitigation ..................................................................................................................................30

5.3.6 Funding for recovery .................................................................................................................................................32

5.3.7 Ending of operations .................................................................................................................................................32

5.3.8 Review ...................................................................... ..............................................................................................................33

6 Indicators of performance.......................................................................................................................................................................33

6.1 General ........................................................................................................................................................................................................33

6.2 Indicators and methodology ....................................................................................................................................................34

Annex A (informative) Stakeholders and their roles during an incident ....................................................................44

Annex B (informative) Example template of response and recovery plan .................................................................46

Annex C (informative) Emergency planning — Principal components .........................................................................51

Annex D (informative) Suggested roles and responsibilities during relocation..................................................52

Annex E (informative) Typical list of tasks in the case of water leakage .....................................................................53

Annex F (informative) List of supplies .............................................................................................................................................................55

Annex G (informative) Example of a daily occurrence report form ..................................................................................57

Bibliography .............................................................................................................................................................................................................................58

iv © ISO 2019 – All rights reserved
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SIST ISO 21110:2021
ISO 21110:2019(E)
Foreword

ISO (the International Organization for Standardization) is a worldwide federation of national standards

bodies (ISO member bodies). The work of preparing International Standards is normally carried out

through ISO technical committees. Each member body interested in a subject for which a technical

committee has been established has the right to be represented on that committee. International

organizations, governmental and non-governmental, in liaison with ISO, also take part in the work.

ISO collaborates closely with the International Electrotechnical Commission (IEC) on all matters of

electrotechnical standardization.

The procedures used to develop this document and those intended for its further maintenance are

described in the ISO/IEC Directives, Part 1. In particular, the different approval criteria needed for the

different types of ISO documents should be noted. This document was drafted in accordance with the

editorial rules of the ISO/IEC Directives, Part 2 (see www .iso .org/directives).

Attention is drawn to the possibility that some of the elements of this document may be the subject of

patent rights. ISO shall not be held responsible for identifying any or all such patent rights. Details of

any patent rights identified during the development of the document will be in the Introduction and/or

on the ISO list of patent declarations received (see www .iso .org/patents).

Any trade name used in this document is information given for the convenience of users and does not

constitute an endorsement.

For an explanation of the voluntary nature of standards, the meaning of ISO specific terms and

expressions related to conformity assessment, as well as information about ISO's adherence to the

World Trade Organization (WTO) principles in the Technical Barriers to Trade (TBT) www .iso

.org/iso/foreword .html.

This document was prepared by Technical Committee ISO/TC 46, Information and documentation,

Subcommittee SC 10, Requirements for document storage and conditions for preservation.

Any feedback or questions on this document should be directed to the user’s national standards body. A

complete listing of these bodies can be found at www .iso .org/members .html.
© ISO 2019 – All rights reserved v
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SIST ISO 21110:2021
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SIST ISO 21110:2021
INTERNATIONAL STANDARD ISO 21110:2019(E)
Information and documentation — Emergency
preparedness and response
1 Scope

This document provides a context for emergency planning, response and recovery for all types of

an archive, library or museum collections in light of other existing plans. It provides responders and

other stakeholders with an outline for planning, responding and recovering. This document does not

address the causes of a critical event, but the consequences and wider impacts. This document outlines

a cycle for developing, exercising and reviewing a plan, and how to present a plan. It aims to encourage

responders to develop their capabilities in emergency preparedness and touches on some elements of

response and recovery, where relevant, by highlighting indicators of good practice.

It is not intended to be an operations manual as there is no single approach that meets the needs of

every site, nor is there one single set of organizational arrangements that is appropriate to each and

every type of emergency.
2 Normative references
There are no normative references in this document.
3 Terms and definitions
For the purposes of this document, the following terms and definitions apply.

ISO and IEC maintain terminological databases for use in standardization at the following addresses:

— ISO Online browsing platform: available at https: //www .iso .org/obp
— IEC Electropedia: available at http: //www .electropedia .org/
3.1
business continuity

capability of the organization to continue delivery of products or services at acceptable levels following

disruptive incident
[SOURCE: ISO 22300:2018, 2.3.10]
3.2
business continuity plan
BCP

documented procedures that guide organizations to respond, recover, resume, and restore to a pre-

defined level of operation following disruption

Note 1 to entry: Typically, this covers resources, services and activities required to ensure the continuity of

critical business functions.
[SOURCE: ISO/IEC 27031:2011, 3.3]
3.3
collection

documents and items under the stewardship of an archive, library or museums regardless of format

© ISO 2019 – All rights reserved 1
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SIST ISO 21110:2021
ISO 21110:2019(E)
3.4
emergency management
overall approach preventing emergencies and managing those that occur

Note 1 to entry: In general, emergency management utilizes a risk-management approach to prevention,

preparedness, response and recovery (3.11) before, during and after potentially destabilizing and/or

disruptive events.
[SOURCE: ISO 22300:2018, 3.78]
3.5
emergency preparedness

measures and action taken in advance to mitigate the effects of possible destructive events

Note 1 to entry: This includes drawing up a disaster response plan.
[SOURCE: EN 15898:2011, 3.4.6]
3.6
emergency response

immediate phase in the aftermath of an event, consisting of gaining control, limiting the extent of the

emergency and minimizing further damage
3.7
hazard
source of potential harm
Note 1 to entry: Hazard can be a risk source.
[SOURCE: ISO Guide 73:2009, 3.5.1.4]
3.8
incident response

actions taken in order to stop the causes of an imminent hazard (3.7) and/or mitigate the consequences

of potentially destabilizing or disruptive events, and to recover to a normal situation

Note 1 to entry: Incident response is part of the emergency management (3.4) process.

[SOURCE: ISO 22300:2018, 3.115]
3.9
mutual aid agreement

written agreement between institutions that provides for assistance upon request, by furnishing

personnel, equipment, and/or expertise
3.10
pre-impact phase
phase of warning
3.11
recovery

restoration and improvement, where appropriate, of operations, facilities, collections (3.3), livelihoods

or living conditions of affected organizations, including efforts to reduce risk factors

[SOURCE: ISO 22300:2018, 3.187, modified — The term "collections" has been added.]

3.12
review

activity undertaken to determine the suitability, adequacy and effectiveness of a subject matter to

achieve established objectives
[SOURCE: ISO Guide 73:2009, 3.8.2.2]
2 © ISO 2019 – All rights reserved
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SIST ISO 21110:2021
ISO 21110:2019(E)
3.13
risk
effect of uncertainty on objectives

Note 1 to entry: An effect is a deviation from the expected — positive and/or negative.

Note 2 to entry: Objectives can have different aspects (such as financial, health and safety, and environmental

goals) and can apply at different levels (such as strategic, organization-wide, project, product and process).

Note 3 to entry: Risk is often characterized by reference to potential events and consequences or a combination

of these.

Note 4 to entry: Risk is often expressed in terms of a combination of the consequences of an event (including

changes in circumstances) and the associated likelihood of occurrence.

Note 5 to entry: Uncertainty is the state, even partial, of deficiency of information related to, understanding or

knowledge of an event, its consequence, or likelihood.
[SOURCE: ISO Guide 73:2009, 1.1]
3.14
risk assessment
overall process of risk identification, risk analysis and risk evaluation
[SOURCE: ISO Guide 73:2009, 3.4.1]
3.15
risk management

coordinated activities to direct and control an organization in regard to risk (3.13)

[SOURCE: ISO Guide 73:2009, 2.1.1]
3.16
risk management plan

scheme within the risk management framework specifying the approach, the management components

and resources to be applied to the management of risk
[SOURCE: ISO Guide 73:2009, 2.1.3]
3.17
triage

prioritizing or sorting system to assess the severity of affected collections and to assign stabilization

priorities
4 Planning
4.1 Process of preparing
4.1.1 General

Preparing is a continuous cycle of planning, organizing, equipping, training, evaluating and improving

procedures to ensure effective co-ordination and the enhancement of capabilities to respond and

recover in the event of an emergency.
Figure 1 illustrates this process.
© ISO 2019 – All rights reserved 3
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SIST ISO 21110:2021
ISO 21110:2019(E)
Figure 1 — Process of preparing
NOTE See Annex C for a detailed diagram of emergency planning.
4.1.2 Establishing an emergency committee
An emergency committee shall be established.

This committee is responsible for the emergency preparedness and response plan. Senior management

should be directly involved in the committee. This committee shall be responsible for:

— preparing an emergency preparedness and response plan;

— managing an integrated response and recovery to an emergency affecting or threatening collections

and their environment.
The emergency committee should include:

— the emergency preparedness and response plan coordinator with a background in conservation

and/or collections care or substantial knowledge of collections and buildings;

— senior management with knowledge of the different emergency plans within the institution (i.e.

business continuity plan, emergency communication plan, etc.);
— full range of service groups;
— experts with knowledge of:

— logistical implementation issues such as financing, insurance, and governmental support;

— different emergency plans within the institution;
— conservation and preservation;
— collections and their priorities;
— stacks and storage management;
— heating, ventilation and air-conditioning (HVAC) and other building systems.
— other stakeholders.
Expertise may be recruited from outside the institution as needed.
NOTE Annex A gives a list of stakeholders and their roles during an incident.
4.1.3 Establishing a documented program
The institution shall have a documented and scheduled program that includes:
— written policy approved by the leadership;
— established program goals and objectives;
— established program plans and procedures that safeguard the collections;
4 © ISO 2019 – All rights reserved
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SIST ISO 21110:2021
ISO 21110:2019(E)

— budget, purchase, and maintenance of standard emergency supplies and equipment;

— review process for continuous improvement;
— training plan and training programme.
4.1.4 Stating the emergency preparedness and response plan’s objective

The emergency preparedness and response plan for collections shall have a clearly stated objective.

The objective is a brief summary of the purpose of the emergency preparedness and response plan

to reduce damage to the collections and their environment with procedures to address hazards that

present the highest risks.

The objective shall include planning for small and large emergencies and the appropriate actions under

a range of circumstances, with emergency procedures to address each situation.
NOTE 1 Emergency levels are defined in 4.3.

NOTE 2 Lack of preparedness can lead to inadequate or inappropriate response and the escalation of a small-

scale emergency to a larger incident, with greater impact on more of the collection and/or building, over a longer

period of time.

The objective shall specify the limitation on planning, sectors or areas out of the scope.

4.2 Understanding identified risks and their impact
4.2.1 General

The emergency committee shall identify conditions or events that could contribute to loss or damage

to collections to proactively address hazard mitigation, emergency response and emergency recovery.

Building regulations mainly relate to life safety and mechanical system operations. Therefore, a risk

assessment shall be conducted with regard to the protection of the building and collections.

Risk assessment can be used to support decisions about disaster prevention or protection of collections

in a new or existing building. It can be used to provide general guidance or to support choices in the

selection of scenarios. A risk assessment shall be carried out to identify the specific risks to collections

and the site.
Risk assessment can identify:
— compliance with safety code and regulations;
— compliance with preservation standards and requirements;
— corrective and compensatory measures against the identified hazards;
— balance between cost and risk reduction benefit;

— special events or temporary exhibitions that can compromise existing fire protection systems;

— acceptable risks especially for severe events;

— reliability of the emergency preparedness and response plan and/or the overall crisis management.

Effective risk assessment and management requires information about:
— collections and the building;
— hazards to these;
— collections and building vulnerabilities;
© ISO 2019 – All rights reserved 5
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SIST ISO 21110:2021
ISO 21110:2019(E)
— potential impacts on these;
— controls that can be put in place.

It is important that gaps in information or the need to gather more information (such as risk

assessments, surveys, etc.) are identified during the planning process.

The expertise of emergency services (such as representatives of local fire and police departments,

occupational health and safety officer, etc.) shall be requested for assessing the site risks and reviewing

the plan.
4.2.2 Identifying hazards

Accurately assessing hazards and identifying vulnerabilities is critical to understanding the risks to

collections.

NOTE 1 ISO 11799 contains information on risks and requirements for a new construction or for reviewing an

existing building and for their maintenance.

NOTE 2 ISO/TR 19815 contains information on risks and requirements for managing the environment of

collections in a repository.

NOTE 3 ISO/TR 19814 contains information on risks and requirements for managing library and archives

collections.
Table 1 ranks the likelihood of hazards.
Table 1 — Ranking the likelihood of hazards

Established The site is periodically affected by natural hazards (i.e. more than every 10 years).

The area includes buildings or other activities which can be targets for damage, vandalism or

unauthorized access.

Technical failures like leakages, power failures, etc. occur on a frequent basis or have been

registered in the recent past years. Collections have been affected by technical failures in the

recent past years.
Activities in the area are hazardous to the site.

Credible The site is prone to natural hazards which affect the site on a sporadic basis (i.e. less than

once every 10 years).

No damage, vandalism or unauthorized access against archives, libraries or museums has

been registered in the area but in immediate vicinity other buildings could be a target.

Technical failures like leakages or power failures have been registered in the past years but

with no harm to collections.
Activities in the area can be hazardous to the site.

Potential The region is prone to natural hazards, but the site has never been affected.

No damage, vandalism or unauthorized access against archives or libraries has been regis-

tered in the area.
The maintenance of the build
...

INTERNATIONAL ISO
STANDARD 21110
First edition
2019-08
Information and documentation —
Emergency preparedness and
response
Information et documentation — Préparation et réponse aux
situations d'urgence
Reference number
ISO 21110:2019(E)
ISO 2019
---------------------- Page: 1 ----------------------
ISO 21110:2019(E)
COPYRIGHT PROTECTED DOCUMENT
© ISO 2019

All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may

be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting

on the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address

below or ISO’s member body in the country of the requester.
ISO copyright office
CP 401 • Ch. de Blandonnet 8
CH-1214 Vernier, Geneva
Phone: +41 22 749 01 11
Fax: +41 22 749 09 47
Email: copyright@iso.org
Website: www.iso.org
Published in Switzerland
ii © ISO 2019 – All rights reserved
---------------------- Page: 2 ----------------------
ISO 21110:2019(E)
Contents Page

Foreword ..........................................................................................................................................................................................................................................v

1 Scope ................................................................................................................................................................................................................................. 1

2 Normative references ...................................................................................................................................................................................... 1

3 Terms and definitions ..................................................................................................................................................................................... 1

4 Planning ......................................................................................................................................................................................................................... 3

4.1 Process of preparing .......................................................................................................................................................................... 3

4.1.1 General...................................................................................................................................................................................... 3

4.1.2 Establishing an emergency committee ......................................................................................................... 4

4.1.3 Establishing a documented program ............................................................................................................. 4

4.1.4 Stating the emergency preparedness and response plan’s objective ................................. 5

4.2 Understanding identified risks and their impact ...................................................................................................... 5

4.2.1 General...................................................................................................................................................................................... 5

4.2.2 Identifying hazards ........................................................................................................................................................ 6

4.2.3 Identifying building vulnerability ..................................................................................................................... 7

4.2.4 Identifying collections vulnerability ............................................................................................................... 8

4.2.5 Assessment of potential damage or loss ..................................................................................................... 9

4.2.6 Risk analysis ........................................................................................................................................................................ 9

4.2.7 Security strategy ...........................................................................................................................................................10

4.2.8 Risk management and monitoring measures ......................................................................................10

4.3 Definition of emergency levels and phases .................................................................................................................10

4.4 Alignment with other emergency plans .........................................................................................................................11

4.5 Plan content ............................................................................................................................................................................................11

4.6 Plan validation ......................................................................................................................................................................................12

4.7 Plan publication and distribution ........................................................................................................................................12

4.8 Plan presentation ...............................................................................................................................................................................13

4.9 Plan maintenance procedures ................................................................................................................................................13

4.9.1 Principles .............................................................................................................................................................................13

4.9.2 Maintenance in co-ordination with other plans ................................................................................14

4.9.3 Procedures for maintaining the plan ...........................................................................................................14

4.10 Identifying tasks and resources ............................................................................................................................................14

4.10.1 Principles .............................................................................................................................................................................14

4.10.2 Priorities for response and recovery ...........................................................................................................15

4.10.3 Legal, financial and administrative framework ..................................................................................16

4.10.4 Emergency supply and equipment and resupply .............................................................................17

4.10.5 Facilities ...................................................................... ..........................................................................................................17

4.10.6 Documentation and forms ....................................................................................................................................18

4.11 Organization ...........................................................................................................................................................................................19

4.12 Responsibilities ...................................................................................................................................................................................20

4.13 Training ......................................................................................................................................................................................................21

4.13.1 General...................................................................................................................................................................................21

4.13.2 Exercising and testing the plan ........................................................................................................................22

4.13.3 Debrief and evaluation ............................................................................................................................................22

5 Response and recovery ...............................................................................................................................................................................23

5.1 Principles of effective response and recovery ..........................................................................................................23

5.2 Responding to an emergency ..................................................................................................................................................24

5.2.1 Levels of command .....................................................................................................................................................24

5.2.2 Management and co-ordination of the response phase ..............................................................24

5.2.3 Assessments .................. .................................................... ................................................................................................25

5.2.4 Decision making and planning..........................................................................................................................26

5.2.5 Working with contractors and voluntary sector ...............................................................................28

5.3 Recovering from an emergency .............................................................................................................................................28

5.3.1 Principles .............................................................................................................................................................................28

5.3.2 Management and coordination ........................................................................................................................29

© ISO 2019 – All rights reserved iii
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ISO 21110:2019(E)

5.3.3 Assessment ........................................................................................................................................................................30

5.3.4 Operations planning ..................................................................................................................................................30

5.3.5 Post-emergency mitigation ..................................................................................................................................30

5.3.6 Funding for recovery .................................................................................................................................................32

5.3.7 Ending of operations .................................................................................................................................................32

5.3.8 Review ...................................................................... ..............................................................................................................33

6 Indicators of performance.......................................................................................................................................................................33

6.1 General ........................................................................................................................................................................................................33

6.2 Indicators and methodology ....................................................................................................................................................34

Annex A (informative) Stakeholders and their roles during an incident ....................................................................44

Annex B (informative) Example template of response and recovery plan .................................................................46

Annex C (informative) Emergency planning — Principal components .........................................................................51

Annex D (informative) Suggested roles and responsibilities during relocation..................................................52

Annex E (informative) Typical list of tasks in the case of water leakage .....................................................................53

Annex F (informative) List of supplies .............................................................................................................................................................55

Annex G (informative) Example of a daily occurrence report form ..................................................................................57

Bibliography .............................................................................................................................................................................................................................58

iv © ISO 2019 – All rights reserved
---------------------- Page: 4 ----------------------
ISO 21110:2019(E)
Foreword

ISO (the International Organization for Standardization) is a worldwide federation of national standards

bodies (ISO member bodies). The work of preparing International Standards is normally carried out

through ISO technical committees. Each member body interested in a subject for which a technical

committee has been established has the right to be represented on that committee. International

organizations, governmental and non-governmental, in liaison with ISO, also take part in the work.

ISO collaborates closely with the International Electrotechnical Commission (IEC) on all matters of

electrotechnical standardization.

The procedures used to develop this document and those intended for its further maintenance are

described in the ISO/IEC Directives, Part 1. In particular, the different approval criteria needed for the

different types of ISO documents should be noted. This document was drafted in accordance with the

editorial rules of the ISO/IEC Directives, Part 2 (see www .iso .org/directives).

Attention is drawn to the possibility that some of the elements of this document may be the subject of

patent rights. ISO shall not be held responsible for identifying any or all such patent rights. Details of

any patent rights identified during the development of the document will be in the Introduction and/or

on the ISO list of patent declarations received (see www .iso .org/patents).

Any trade name used in this document is information given for the convenience of users and does not

constitute an endorsement.

For an explanation of the voluntary nature of standards, the meaning of ISO specific terms and

expressions related to conformity assessment, as well as information about ISO's adherence to the

World Trade Organization (WTO) principles in the Technical Barriers to Trade (TBT) www .iso

.org/iso/foreword .html.

This document was prepared by Technical Committee ISO/TC 46, Information and documentation,

Subcommittee SC 10, Requirements for document storage and conditions for preservation.

Any feedback or questions on this document should be directed to the user’s national standards body. A

complete listing of these bodies can be found at www .iso .org/members .html.
© ISO 2019 – All rights reserved v
---------------------- Page: 5 ----------------------
INTERNATIONAL STANDARD ISO 21110:2019(E)
Information and documentation — Emergency
preparedness and response
1 Scope

This document provides a context for emergency planning, response and recovery for all types of

an archive, library or museum collections in light of other existing plans. It provides responders and

other stakeholders with an outline for planning, responding and recovering. This document does not

address the causes of a critical event, but the consequences and wider impacts. This document outlines

a cycle for developing, exercising and reviewing a plan, and how to present a plan. It aims to encourage

responders to develop their capabilities in emergency preparedness and touches on some elements of

response and recovery, where relevant, by highlighting indicators of good practice.

It is not intended to be an operations manual as there is no single approach that meets the needs of

every site, nor is there one single set of organizational arrangements that is appropriate to each and

every type of emergency.
2 Normative references
There are no normative references in this document.
3 Terms and definitions
For the purposes of this document, the following terms and definitions apply.

ISO and IEC maintain terminological databases for use in standardization at the following addresses:

— ISO Online browsing platform: available at https: //www .iso .org/obp
— IEC Electropedia: available at http: //www .electropedia .org/
3.1
business continuity

capability of the organization to continue delivery of products or services at acceptable levels following

disruptive incident
[SOURCE: ISO 22300:2018, 2.3.10]
3.2
business continuity plan
BCP

documented procedures that guide organizations to respond, recover, resume, and restore to a pre-

defined level of operation following disruption

Note 1 to entry: Typically, this covers resources, services and activities required to ensure the continuity of

critical business functions.
[SOURCE: ISO/IEC 27031:2011, 3.3]
3.3
collection

documents and items under the stewardship of an archive, library or museums regardless of format

© ISO 2019 – All rights reserved 1
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ISO 21110:2019(E)
3.4
emergency management
overall approach preventing emergencies and managing those that occur

Note 1 to entry: In general, emergency management utilizes a risk-management approach to prevention,

preparedness, response and recovery (3.11) before, during and after potentially destabilizing and/or

disruptive events.
[SOURCE: ISO 22300:2018, 3.78]
3.5
emergency preparedness

measures and action taken in advance to mitigate the effects of possible destructive events

Note 1 to entry: This includes drawing up a disaster response plan.
[SOURCE: EN 15898:2011, 3.4.6]
3.6
emergency response

immediate phase in the aftermath of an event, consisting of gaining control, limiting the extent of the

emergency and minimizing further damage
3.7
hazard
source of potential harm
Note 1 to entry: Hazard can be a risk source.
[SOURCE: ISO Guide 73:2009, 3.5.1.4]
3.8
incident response

actions taken in order to stop the causes of an imminent hazard (3.7) and/or mitigate the consequences

of potentially destabilizing or disruptive events, and to recover to a normal situation

Note 1 to entry: Incident response is part of the emergency management (3.4) process.

[SOURCE: ISO 22300:2018, 3.115]
3.9
mutual aid agreement

written agreement between institutions that provides for assistance upon request, by furnishing

personnel, equipment, and/or expertise
3.10
pre-impact phase
phase of warning
3.11
recovery

restoration and improvement, where appropriate, of operations, facilities, collections (3.3), livelihoods

or living conditions of affected organizations, including efforts to reduce risk factors

[SOURCE: ISO 22300:2018, 3.187, modified — The term "collections" has been added.]

3.12
review

activity undertaken to determine the suitability, adequacy and effectiveness of a subject matter to

achieve established objectives
[SOURCE: ISO Guide 73:2009, 3.8.2.2]
2 © ISO 2019 – All rights reserved
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ISO 21110:2019(E)
3.13
risk
effect of uncertainty on objectives

Note 1 to entry: An effect is a deviation from the expected — positive and/or negative.

Note 2 to entry: Objectives can have different aspects (such as financial, health and safety, and environmental

goals) and can apply at different levels (such as strategic, organization-wide, project, product and process).

Note 3 to entry: Risk is often characterized by reference to potential events and consequences or a combination

of these.

Note 4 to entry: Risk is often expressed in terms of a combination of the consequences of an event (including

changes in circumstances) and the associated likelihood of occurrence.

Note 5 to entry: Uncertainty is the state, even partial, of deficiency of information related to, understanding or

knowledge of an event, its consequence, or likelihood.
[SOURCE: ISO Guide 73:2009, 1.1]
3.14
risk assessment
overall process of risk identification, risk analysis and risk evaluation
[SOURCE: ISO Guide 73:2009, 3.4.1]
3.15
risk management

coordinated activities to direct and control an organization in regard to risk (3.13)

[SOURCE: ISO Guide 73:2009, 2.1.1]
3.16
risk management plan

scheme within the risk management framework specifying the approach, the management components

and resources to be applied to the management of risk
[SOURCE: ISO Guide 73:2009, 2.1.3]
3.17
triage

prioritizing or sorting system to assess the severity of affected collections and to assign stabilization

priorities
4 Planning
4.1 Process of preparing
4.1.1 General

Preparing is a continuous cycle of planning, organizing, equipping, training, evaluating and improving

procedures to ensure effective co-ordination and the enhancement of capabilities to respond and

recover in the event of an emergency.
Figure 1 illustrates this process.
© ISO 2019 – All rights reserved 3
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ISO 21110:2019(E)
Figure 1 — Process of preparing
NOTE See Annex C for a detailed diagram of emergency planning.
4.1.2 Establishing an emergency committee
An emergency committee shall be established.

This committee is responsible for the emergency preparedness and response plan. Senior management

should be directly involved in the committee. This committee shall be responsible for:

— preparing an emergency preparedness and response plan;

— managing an integrated response and recovery to an emergency affecting or threatening collections

and their environment.
The emergency committee should include:

— the emergency preparedness and response plan coordinator with a background in conservation

and/or collections care or substantial knowledge of collections and buildings;

— senior management with knowledge of the different emergency plans within the institution (i.e.

business continuity plan, emergency communication plan, etc.);
— full range of service groups;
— experts with knowledge of:

— logistical implementation issues such as financing, insurance, and governmental support;

— different emergency plans within the institution;
— conservation and preservation;
— collections and their priorities;
— stacks and storage management;
— heating, ventilation and air-conditioning (HVAC) and other building systems.
— other stakeholders.
Expertise may be recruited from outside the institution as needed.
NOTE Annex A gives a list of stakeholders and their roles during an incident.
4.1.3 Establishing a documented program
The institution shall have a documented and scheduled program that includes:
— written policy approved by the leadership;
— established program goals and objectives;
— established program plans and procedures that safeguard the collections;
4 © ISO 2019 – All rights reserved
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ISO 21110:2019(E)

— budget, purchase, and maintenance of standard emergency supplies and equipment;

— review process for continuous improvement;
— training plan and training programme.
4.1.4 Stating the emergency preparedness and response plan’s objective

The emergency preparedness and response plan for collections shall have a clearly stated objective.

The objective is a brief summary of the purpose of the emergency preparedness and response plan

to reduce damage to the collections and their environment with procedures to address hazards that

present the highest risks.

The objective shall include planning for small and large emergencies and the appropriate actions under

a range of circumstances, with emergency procedures to address each situation.
NOTE 1 Emergency levels are defined in 4.3.

NOTE 2 Lack of preparedness can lead to inadequate or inappropriate response and the escalation of a small-

scale emergency to a larger incident, with greater impact on more of the collection and/or building, over a longer

period of time.

The objective shall specify the limitation on planning, sectors or areas out of the scope.

4.2 Understanding identified risks and their impact
4.2.1 General

The emergency committee shall identify conditions or events that could contribute to loss or damage

to collections to proactively address hazard mitigation, emergency response and emergency recovery.

Building regulations mainly relate to life safety and mechanical system operations. Therefore, a risk

assessment shall be conducted with regard to the protection of the building and collections.

Risk assessment can be used to support decisions about disaster prevention or protection of collections

in a new or existing building. It can be used to provide general guidance or to support choices in the

selection of scenarios. A risk assessment shall be carried out to identify the specific risks to collections

and the site.
Risk assessment can identify:
— compliance with safety code and regulations;
— compliance with preservation standards and requirements;
— corrective and compensatory measures against the identified hazards;
— balance between cost and risk reduction benefit;

— special events or temporary exhibitions that can compromise existing fire protection systems;

— acceptable risks especially for severe events;

— reliability of the emergency preparedness and response plan and/or the overall crisis management.

Effective risk assessment and management requires information about:
— collections and the building;
— hazards to these;
— collections and building vulnerabilities;
© ISO 2019 – All rights reserved 5
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ISO 21110:2019(E)
— potential impacts on these;
— controls that can be put in place.

It is important that gaps in information or the need to gather more information (such as risk

assessments, surveys, etc.) are identified during the planning process.

The expertise of emergency services (such as representatives of local fire and police departments,

occupational health and safety officer, etc.) shall be requested for assessing the site risks and reviewing

the plan.
4.2.2 Identifying hazards

Accurately assessing hazards and identifying vulnerabilities is critical to understanding the risks to

collections.

NOTE 1 ISO 11799 contains information on risks and requirements for a new construction or for reviewing an

existing building and for their maintenance.

NOTE 2 ISO/TR 19815 contains information on risks and requirements for managing the environment of

collections in a repository.

NOTE 3 ISO/TR 19814 contains information on risks and requirements for managing library and archives

collections.
Table 1 ranks the likelihood of hazards.
Table 1 — Ranking the likelihood of hazards

Established The site is periodically affected by natural hazards (i.e. more than every 10 years).

The area includes buildings or other activities which can be targets for damage, vandalism or

unauthorized access.

Technical failures like leakages, power failures, etc. occur on a frequent basis or have been

registered in the recent past years. Collections have been affected by technical failures in the

recent past years.
Activities in the area are hazardous to the site.

Credible The site is prone to natural hazards which affect the site on a sporadic basis (i.e. less than

once every 10 years).

No damage, vandalism or unauthorized access against archives, libraries or museums has

been registered in the area but in immediate vicinity other buildings could be a target.

Technical failures like leakages or power failures have been registered in the past years but

with no harm to collections.
Activities in the area can be hazardous to the site.

Potential The region is prone to natural hazards, but the site has never been affected.

No damage, vandalism or unauthorized access against archives or libraries has been regis-

tered in the area.

The maintenance of the building and its equipment is made according to regulations and doc-

umented.
Activities in the area are not hazardous to the site.

Minimal The region is not prone to natural hazards and no critical event has been registered.

The maintenance of the building and its equipment is made according to regulations and doc-

umented.
Activities in the area are not hazardous to the site.
6 © ISO 2019 – All rights reserved
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ISO 21110:2019(E)
4.2.3 Identifying building vulnerability

The building vulnerability assessment considers the potential impact of loss after an event, and

determines if critical systems will continue to function during an emergency.

It shall consider the age, function and style of the building to determine inherent risks, including fire risks.

The building vulnerability assessment shall consider the following factors:

— local area risks such as severe weather, tsunamis, mudslides, volcanoes, floods;

— site;
— building envelope;
— physical structure
...

SLOVENSKI STANDARD
oSIST ISO 21110:2019
01-oktober-2019
Informatika in dokumentacija - Pripravljenost in odziv na izredne razmere
Information and documentation -- Emergency preparedness and response
Information et documentation -- Préparation et réponse aux situations d'urgence
Ta slovenski standard je istoveten z: ISO 21110:2019
ICS:
01.140.20 Informacijske vede Information sciences
97.195 Umetniški in obrtniški izdelki. Items of art and handicrafts.
Kulturne dobrine in kulturna Cultural property and
dediščina heritage
oSIST ISO 21110:2019 en,fr,de

2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.

---------------------- Page: 1 ----------------------
oSIST ISO 21110:2019
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oSIST ISO 21110:2019
INTERNATIONAL ISO
STANDARD 21110
First edition
2019-08
Information and documentation —
Emergency preparedness and
response
Information et documentation — Préparation et réponse aux
situations d'urgence
Reference number
ISO 21110:2019(E)
ISO 2019
---------------------- Page: 3 ----------------------
oSIST ISO 21110:2019
ISO 21110:2019(E)
COPYRIGHT PROTECTED DOCUMENT
© ISO 2019

All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may

be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting

on the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address

below or ISO’s member body in the country of the requester.
ISO copyright office
CP 401 • Ch. de Blandonnet 8
CH-1214 Vernier, Geneva
Phone: +41 22 749 01 11
Fax: +41 22 749 09 47
Email: copyright@iso.org
Website: www.iso.org
Published in Switzerland
ii © ISO 2019 – All rights reserved
---------------------- Page: 4 ----------------------
oSIST ISO 21110:2019
ISO 21110:2019(E)
Contents Page

Foreword ..........................................................................................................................................................................................................................................v

1 Scope ................................................................................................................................................................................................................................. 1

2 Normative references ...................................................................................................................................................................................... 1

3 Terms and definitions ..................................................................................................................................................................................... 1

4 Planning ......................................................................................................................................................................................................................... 3

4.1 Process of preparing .......................................................................................................................................................................... 3

4.1.1 General...................................................................................................................................................................................... 3

4.1.2 Establishing an emergency committee ......................................................................................................... 4

4.1.3 Establishing a documented program ............................................................................................................. 4

4.1.4 Stating the emergency preparedness and response plan’s objective ................................. 5

4.2 Understanding identified risks and their impact ...................................................................................................... 5

4.2.1 General...................................................................................................................................................................................... 5

4.2.2 Identifying hazards ........................................................................................................................................................ 6

4.2.3 Identifying building vulnerability ..................................................................................................................... 7

4.2.4 Identifying collections vulnerability ............................................................................................................... 8

4.2.5 Assessment of potential damage or loss ..................................................................................................... 9

4.2.6 Risk analysis ........................................................................................................................................................................ 9

4.2.7 Security strategy ...........................................................................................................................................................10

4.2.8 Risk management and monitoring measures ......................................................................................10

4.3 Definition of emergency levels and phases .................................................................................................................10

4.4 Alignment with other emergency plans .........................................................................................................................11

4.5 Plan content ............................................................................................................................................................................................11

4.6 Plan validation ......................................................................................................................................................................................12

4.7 Plan publication and distribution ........................................................................................................................................12

4.8 Plan presentation ...............................................................................................................................................................................13

4.9 Plan maintenance procedures ................................................................................................................................................13

4.9.1 Principles .............................................................................................................................................................................13

4.9.2 Maintenance in co-ordination with other plans ................................................................................14

4.9.3 Procedures for maintaining the plan ...........................................................................................................14

4.10 Identifying tasks and resources ............................................................................................................................................14

4.10.1 Principles .............................................................................................................................................................................14

4.10.2 Priorities for response and recovery ...........................................................................................................15

4.10.3 Legal, financial and administrative framework ..................................................................................16

4.10.4 Emergency supply and equipment and resupply .............................................................................17

4.10.5 Facilities ...................................................................... ..........................................................................................................17

4.10.6 Documentation and forms ....................................................................................................................................18

4.11 Organization ...........................................................................................................................................................................................19

4.12 Responsibilities ...................................................................................................................................................................................20

4.13 Training ......................................................................................................................................................................................................21

4.13.1 General...................................................................................................................................................................................21

4.13.2 Exercising and testing the plan ........................................................................................................................22

4.13.3 Debrief and evaluation ............................................................................................................................................22

5 Response and recovery ...............................................................................................................................................................................23

5.1 Principles of effective response and recovery ..........................................................................................................23

5.2 Responding to an emergency ..................................................................................................................................................24

5.2.1 Levels of command .....................................................................................................................................................24

5.2.2 Management and co-ordination of the response phase ..............................................................24

5.2.3 Assessments .................. .................................................... ................................................................................................25

5.2.4 Decision making and planning..........................................................................................................................26

5.2.5 Working with contractors and voluntary sector ...............................................................................28

5.3 Recovering from an emergency .............................................................................................................................................28

5.3.1 Principles .............................................................................................................................................................................28

5.3.2 Management and coordination ........................................................................................................................29

© ISO 2019 – All rights reserved iii
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oSIST ISO 21110:2019
ISO 21110:2019(E)

5.3.3 Assessment ........................................................................................................................................................................30

5.3.4 Operations planning ..................................................................................................................................................30

5.3.5 Post-emergency mitigation ..................................................................................................................................30

5.3.6 Funding for recovery .................................................................................................................................................32

5.3.7 Ending of operations .................................................................................................................................................32

5.3.8 Review ...................................................................... ..............................................................................................................33

6 Indicators of performance.......................................................................................................................................................................33

6.1 General ........................................................................................................................................................................................................33

6.2 Indicators and methodology ....................................................................................................................................................34

Annex A (informative) Stakeholders and their roles during an incident ....................................................................44

Annex B (informative) Example template of response and recovery plan .................................................................46

Annex C (informative) Emergency planning — Principal components .........................................................................51

Annex D (informative) Suggested roles and responsibilities during relocation..................................................52

Annex E (informative) Typical list of tasks in the case of water leakage .....................................................................53

Annex F (informative) List of supplies .............................................................................................................................................................55

Annex G (informative) Example of a daily occurrence report form ..................................................................................57

Bibliography .............................................................................................................................................................................................................................58

iv © ISO 2019 – All rights reserved
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oSIST ISO 21110:2019
ISO 21110:2019(E)
Foreword

ISO (the International Organization for Standardization) is a worldwide federation of national standards

bodies (ISO member bodies). The work of preparing International Standards is normally carried out

through ISO technical committees. Each member body interested in a subject for which a technical

committee has been established has the right to be represented on that committee. International

organizations, governmental and non-governmental, in liaison with ISO, also take part in the work.

ISO collaborates closely with the International Electrotechnical Commission (IEC) on all matters of

electrotechnical standardization.

The procedures used to develop this document and those intended for its further maintenance are

described in the ISO/IEC Directives, Part 1. In particular, the different approval criteria needed for the

different types of ISO documents should be noted. This document was drafted in accordance with the

editorial rules of the ISO/IEC Directives, Part 2 (see www .iso .org/directives).

Attention is drawn to the possibility that some of the elements of this document may be the subject of

patent rights. ISO shall not be held responsible for identifying any or all such patent rights. Details of

any patent rights identified during the development of the document will be in the Introduction and/or

on the ISO list of patent declarations received (see www .iso .org/patents).

Any trade name used in this document is information given for the convenience of users and does not

constitute an endorsement.

For an explanation of the voluntary nature of standards, the meaning of ISO specific terms and

expressions related to conformity assessment, as well as information about ISO's adherence to the

World Trade Organization (WTO) principles in the Technical Barriers to Trade (TBT) www .iso

.org/iso/foreword .html.

This document was prepared by Technical Committee ISO/TC 46, Information and documentation,

Subcommittee SC 10, Requirements for document storage and conditions for preservation.

Any feedback or questions on this document should be directed to the user’s national standards body. A

complete listing of these bodies can be found at www .iso .org/members .html.
© ISO 2019 – All rights reserved v
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oSIST ISO 21110:2019
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oSIST ISO 21110:2019
INTERNATIONAL STANDARD ISO 21110:2019(E)
Information and documentation — Emergency
preparedness and response
1 Scope

This document provides a context for emergency planning, response and recovery for all types of

an archive, library or museum collections in light of other existing plans. It provides responders and

other stakeholders with an outline for planning, responding and recovering. This document does not

address the causes of a critical event, but the consequences and wider impacts. This document outlines

a cycle for developing, exercising and reviewing a plan, and how to present a plan. It aims to encourage

responders to develop their capabilities in emergency preparedness and touches on some elements of

response and recovery, where relevant, by highlighting indicators of good practice.

It is not intended to be an operations manual as there is no single approach that meets the needs of

every site, nor is there one single set of organizational arrangements that is appropriate to each and

every type of emergency.
2 Normative references
There are no normative references in this document.
3 Terms and definitions
For the purposes of this document, the following terms and definitions apply.

ISO and IEC maintain terminological databases for use in standardization at the following addresses:

— ISO Online browsing platform: available at https: //www .iso .org/obp
— IEC Electropedia: available at http: //www .electropedia .org/
3.1
business continuity

capability of the organization to continue delivery of products or services at acceptable levels following

disruptive incident
[SOURCE: ISO 22300:2018, 2.3.10]
3.2
business continuity plan
BCP

documented procedures that guide organizations to respond, recover, resume, and restore to a pre-

defined level of operation following disruption

Note 1 to entry: Typically, this covers resources, services and activities required to ensure the continuity of

critical business functions.
[SOURCE: ISO/IEC 27031:2011, 3.3]
3.3
collection

documents and items under the stewardship of an archive, library or museums regardless of format

© ISO 2019 – All rights reserved 1
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oSIST ISO 21110:2019
ISO 21110:2019(E)
3.4
emergency management
overall approach preventing emergencies and managing those that occur

Note 1 to entry: In general, emergency management utilizes a risk-management approach to prevention,

preparedness, response and recovery (3.11) before, during and after potentially destabilizing and/or

disruptive events.
[SOURCE: ISO 22300:2018, 3.78]
3.5
emergency preparedness

measures and action taken in advance to mitigate the effects of possible destructive events

Note 1 to entry: This includes drawing up a disaster response plan.
[SOURCE: EN 15898:2011, 3.4.6]
3.6
emergency response

immediate phase in the aftermath of an event, consisting of gaining control, limiting the extent of the

emergency and minimizing further damage
3.7
hazard
source of potential harm
Note 1 to entry: Hazard can be a risk source.
[SOURCE: ISO Guide 73:2009, 3.5.1.4]
3.8
incident response

actions taken in order to stop the causes of an imminent hazard (3.7) and/or mitigate the consequences

of potentially destabilizing or disruptive events, and to recover to a normal situation

Note 1 to entry: Incident response is part of the emergency management (3.4) process.

[SOURCE: ISO 22300:2018, 3.115]
3.9
mutual aid agreement

written agreement between institutions that provides for assistance upon request, by furnishing

personnel, equipment, and/or expertise
3.10
pre-impact phase
phase of warning
3.11
recovery

restoration and improvement, where appropriate, of operations, facilities, collections (3.3), livelihoods

or living conditions of affected organizations, including efforts to reduce risk factors

[SOURCE: ISO 22300:2018, 3.187, modified — The term "collections" has been added.]

3.12
review

activity undertaken to determine the suitability, adequacy and effectiveness of a subject matter to

achieve established objectives
[SOURCE: ISO Guide 73:2009, 3.8.2.2]
2 © ISO 2019 – All rights reserved
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oSIST ISO 21110:2019
ISO 21110:2019(E)
3.13
risk
effect of uncertainty on objectives

Note 1 to entry: An effect is a deviation from the expected — positive and/or negative.

Note 2 to entry: Objectives can have different aspects (such as financial, health and safety, and environmental

goals) and can apply at different levels (such as strategic, organization-wide, project, product and process).

Note 3 to entry: Risk is often characterized by reference to potential events and consequences or a combination

of these.

Note 4 to entry: Risk is often expressed in terms of a combination of the consequences of an event (including

changes in circumstances) and the associated likelihood of occurrence.

Note 5 to entry: Uncertainty is the state, even partial, of deficiency of information related to, understanding or

knowledge of an event, its consequence, or likelihood.
[SOURCE: ISO Guide 73:2009, 1.1]
3.14
risk assessment
overall process of risk identification, risk analysis and risk evaluation
[SOURCE: ISO Guide 73:2009, 3.4.1]
3.15
risk management

coordinated activities to direct and control an organization in regard to risk (3.13)

[SOURCE: ISO Guide 73:2009, 2.1.1]
3.16
risk management plan

scheme within the risk management framework specifying the approach, the management components

and resources to be applied to the management of risk
[SOURCE: ISO Guide 73:2009, 2.1.3]
3.17
triage

prioritizing or sorting system to assess the severity of affected collections and to assign stabilization

priorities
4 Planning
4.1 Process of preparing
4.1.1 General

Preparing is a continuous cycle of planning, organizing, equipping, training, evaluating and improving

procedures to ensure effective co-ordination and the enhancement of capabilities to respond and

recover in the event of an emergency.
Figure 1 illustrates this process.
© ISO 2019 – All rights reserved 3
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oSIST ISO 21110:2019
ISO 21110:2019(E)
Figure 1 — Process of preparing
NOTE See Annex C for a detailed diagram of emergency planning.
4.1.2 Establishing an emergency committee
An emergency committee shall be established.

This committee is responsible for the emergency preparedness and response plan. Senior management

should be directly involved in the committee. This committee shall be responsible for:

— preparing an emergency preparedness and response plan;

— managing an integrated response and recovery to an emergency affecting or threatening collections

and their environment.
The emergency committee should include:

— the emergency preparedness and response plan coordinator with a background in conservation

and/or collections care or substantial knowledge of collections and buildings;

— senior management with knowledge of the different emergency plans within the institution (i.e.

business continuity plan, emergency communication plan, etc.);
— full range of service groups;
— experts with knowledge of:

— logistical implementation issues such as financing, insurance, and governmental support;

— different emergency plans within the institution;
— conservation and preservation;
— collections and their priorities;
— stacks and storage management;
— heating, ventilation and air-conditioning (HVAC) and other building systems.
— other stakeholders.
Expertise may be recruited from outside the institution as needed.
NOTE Annex A gives a list of stakeholders and their roles during an incident.
4.1.3 Establishing a documented program
The institution shall have a documented and scheduled program that includes:
— written policy approved by the leadership;
— established program goals and objectives;
— established program plans and procedures that safeguard the collections;
4 © ISO 2019 – All rights reserved
---------------------- Page: 12 ----------------------
oSIST ISO 21110:2019
ISO 21110:2019(E)

— budget, purchase, and maintenance of standard emergency supplies and equipment;

— review process for continuous improvement;
— training plan and training programme.
4.1.4 Stating the emergency preparedness and response plan’s objective

The emergency preparedness and response plan for collections shall have a clearly stated objective.

The objective is a brief summary of the purpose of the emergency preparedness and response plan

to reduce damage to the collections and their environment with procedures to address hazards that

present the highest risks.

The objective shall include planning for small and large emergencies and the appropriate actions under

a range of circumstances, with emergency procedures to address each situation.
NOTE 1 Emergency levels are defined in 4.3.

NOTE 2 Lack of preparedness can lead to inadequate or inappropriate response and the escalation of a small-

scale emergency to a larger incident, with greater impact on more of the collection and/or building, over a longer

period of time.

The objective shall specify the limitation on planning, sectors or areas out of the scope.

4.2 Understanding identified risks and their impact
4.2.1 General

The emergency committee shall identify conditions or events that could contribute to loss or damage

to collections to proactively address hazard mitigation, emergency response and emergency recovery.

Building regulations mainly relate to life safety and mechanical system operations. Therefore, a risk

assessment shall be conducted with regard to the protection of the building and collections.

Risk assessment can be used to support decisions about disaster prevention or protection of collections

in a new or existing building. It can be used to provide general guidance or to support choices in the

selection of scenarios. A risk assessment shall be carried out to identify the specific risks to collections

and the site.
Risk assessment can identify:
— compliance with safety code and regulations;
— compliance with preservation standards and requirements;
— corrective and compensatory measures against the identified hazards;
— balance between cost and risk reduction benefit;

— special events or temporary exhibitions that can compromise existing fire protection systems;

— acceptable risks especially for severe events;

— reliability of the emergency preparedness and response plan and/or the overall crisis management.

Effective risk assessment and management requires information about:
— collections and the building;
— hazards to these;
— collections and building vulnerabilities;
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oSIST ISO 21110:2019
ISO 21110:2019(E)
— potential impacts on these;
— controls that can be put in place.

It is important that gaps in information or the need to gather more information (such as risk

assessments, surveys, etc.) are identified during the planning process.

The expertise of emergency services (such as representatives of local fire and police departments,

occupational health and safety officer, etc.) shall be requested for assessing the site risks and reviewing

the plan.
4.2.2 Identifying hazards

Accurately assessing hazards and identifying vulnerabilities is critical to understanding the risks to

collections.

NOTE 1 ISO 11799 contains information on risks and requirements for a new construction or for reviewing an

existing building and for their maintenance.

NOTE 2 ISO/TR 19815 contains information on risks and requirements for managing the environment of

collections in a repository.

NOTE 3 ISO/TR 19814 contains information on risks and requirements for managing library and archives

collections.
Table 1 ranks the likelihood of hazards.
Table 1 — Ranking the likelihood of hazards

Established The site is periodically affected by natural hazards (i.e. more than every 10 years).

The area includes buildings or other activities which can be targets for damage, vandalism or

unauthorized access.

Technical failures like leakages, power failures, etc. occur on a frequent basis or have been

registered in the recent past years. Collections have been affected by technical failures in the

recent past years.
Activities in the area are hazardous to the site.

Credible The site is prone to natural hazards which affect the site on a sporadic basis (i.e. less than

once every 10 years).

No damage, vandalism or unauthorized access against archives, libraries or museums has

been registered in the area but in immediate vicinity other buildings could be a target.

Technical failures like leakages or power failures have been registered in the past years but

with no harm to collections.
Activities in the area can be hazardous to the site.

Potential The region is prone to natural hazards, but the site has never been affected.

No damage, vandalism or unauthorized access again
...

NORME ISO
INTERNATIONALE 21110
Première édition
2019-08
Information et documentation —
Préparation et réponse aux situations
d'urgence
Information and documentation — Emergency preparedness and
response
Numéro de référence
ISO 21110:2019(F)
ISO 2019
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ISO 21110:2019(F)
DOCUMENT PROTÉGÉ PAR COPYRIGHT
© ISO 2019

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Publié en Suisse
ii © ISO 2019 – Tous droits réservés
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ISO 21110:2019(F)
Sommaire Page

Avant-propos ................................................................................................................................................................................................................................v

1 Domaine d'application ................................................................................................................................................................................... 1

2 Références normatives ................................................................................................................................................................................... 1

3 Termes et définitions ....................................................................................................................................................................................... 1

4 Planification .............................................................................................................................................................................................................. 4

4.1 Processus de préparation .............................................................................................................................................................. 4

4.1.1 Généralités ............................................................................................................................................................................ 4

4.1.2 Constitution d'un comité d'urgence ................................................................................................................ 4

4.1.3 Établissement d'un programme documenté ........................................................................................... 5

4.1.4 Exposé de la finalité du plan de préparation et de réponse aux situations

d'urgence ................................................................................................................................................................................ 5

4.2 Compréhension des risques identifiés et de leur impact ................................................................................... 5

4.2.1 Généralités ............................................................................................................................................................................ 5

4.2.2 Identification des aléas ........................................................................................................................................... .... 6

4.2.3 Détermination de la vulnérabilité du bâtiment .................. ................................................................... 7

4.2.4 Détermination de la vulnérabilité des collections .............................................................................. 8

4.2.5 Évaluation des dommages ou pertes potentiel(le)s .......................................................................10

4.2.6 Analyse du risque .........................................................................................................................................................10

4.2.7 Stratégie de sécurité ..................................................................................................................................................10

4.2.8 Management du risque et mesures de contrôle .................................................................................11

4.3 Définition des niveaux d'urgence et phases ......... .......................................................................................................11

4.4 Alignement sur d'autres plans d'urgence .....................................................................................................................12

4.5 Contenu du plan ..................................................................................................................................................................................12

4.6 Validation du plan .............................................................................................................................................................................13

4.7 Publication et diffusion du plan ............................................................................................................................................13

4.8 Présentation du plan .......................................................................................................................................................................14

4.9 Procédures de mise à jour des plans .................................................................................................................................14

4.9.1 Principes ..............................................................................................................................................................................14

4.9.2 Mise à jour en coordination avec d'autres plans ...............................................................................15

4.9.3 Procédures de mise à jour du plan ................................................................................................................15

4.10 Identification des tâches et des ressources .................................................................................................................16

4.10.1 Principes ..............................................................................................................................................................................16

4.10.2 Priorités en matière de réponse et de rétablissement .................................................................16

4.10.3 Cadre juridique, financier et administratif .............................................................................................17

4.10.4 Fournitures et équipements d'urgence et ravitaillement ..........................................................18

4.10.5 Installations ...................................................................... .................................................................................................19

4.10.6 Documentation et formulaires ..........................................................................................................................20

4.11 Organisation ...........................................................................................................................................................................................20

4.12 Responsabilités ....................................................................................................................................................................................21

4.13 Formation .................................................................................................................................................................................................23

4.13.1 Généralités .........................................................................................................................................................................23

4.13.2 Application et test du plan ...................................................................................................................................23

4.13.3 Débriefing et évaluation .........................................................................................................................................24

5 Réponse et rétablissement .....................................................................................................................................................................24

5.1 Principes d'une réponse et d'un rétablissement efficaces .............................................................................24

5.2 Réponse à une situation d'urgence ....................................................................................................................................26

5.2.1 Niveaux de commandement................................................................................................................................26

5.2.2 Gestion et coordination de la phase de réponse ................................................................................26

5.2.3 Évaluations .................. .................................................... ...................................................................................................27

5.2.4 Prise de décision et planification ....................................................................................................................27

5.2.5 Travail avec des prestataires et des bénévoles ...................................................................................30

5.3 Rétablissement après une situation d'urgence ........................................................................................................30

5.3.1 Principes ..............................................................................................................................................................................30

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ISO 21110:2019(F)

5.3.2 Gestion et coordination ...........................................................................................................................................31

5.3.3 Évaluation ...........................................................................................................................................................................32

5.3.4 Planification des opérations ...............................................................................................................................32

5.3.5 Mitigation des dommages suite à une situation d'urgence ......................................................33

5.3.6 Financement pour rétablissement ................................................................................................................35

5.3.7 Clôture des opérations .............................................................................................................................................35

5.3.8 Mise à jour ..........................................................................................................................................................................35

6 Indicateurs de performance ..................................................................................................................................................................36

6.1 Généralités ...............................................................................................................................................................................................36

6.2 Indicateurs et méthodologie ....................................................................................................................................................37

Annexe A (informative) Parties prenantes et leurs rôles en cas d'un incident .....................................................48

Annexe B (informative) Exemple de modèle de plan de réponse et de rétablissement ...............................50

Annexe C (informative) Composantes principales de la planification d'urgence ...............................................55

Annexe D (informative) Suggestions de rôles et de responsabilités pour un déplacement ....................56

Annexe E (informative) Liste type des tâches en cas de fuite d'eau ..................................................................................58

Annexe F (informative) Liste des fournitures ..........................................................................................................................................60

Annexe G (informative) Exemple de formulaire de relevé quotidien d'événements ......................................62

Bibliographie ...........................................................................................................................................................................................................................63

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ISO 21110:2019(F)
Avant-propos

L'ISO (Organisation internationale de normalisation) est une fédération mondiale d'organismes

nationaux de normalisation (comités membres de l'ISO). L'élaboration des Normes internationales est

en général confiée aux comités techniques de l'ISO. Chaque comité membre intéressé par une étude

a le droit de faire partie du comité technique créé à cet effet. Les organisations internationales,

gouvernementales et non gouvernementales, en liaison avec l'ISO participent également aux travaux.

L'ISO collabore étroitement avec la Commission électrotechnique internationale (IEC) en ce qui

concerne la normalisation électrotechnique.

Les procédures utilisées pour élaborer le présent document et celles destinées à sa mise à jour sont

décrites dans les Directives ISO/IEC, Partie 1. Il convient en particulier de prendre note des différents

critères d'approbation requis pour les différents types de documents ISO. Le présent document a été

rédigé conformément aux règles de rédaction données dans les Directives ISO/IEC, Partie 2 (voir www

.iso .org/ directives).

L'attention est attirée sur le fait que certains des éléments du présent document peuvent faire l'objet de

droits de propriété intellectuelle ou de droits analogues. L'ISO ne saurait être tenue pour responsable

de ne pas avoir identifié de tels droits de propriété et averti de leur existence. Les détails concernant

les références aux droits de propriété intellectuelle ou autres droits analogues identifiés lors de

l'élaboration du document sont indiqués dans l'Introduction et/ou dans la liste des déclarations de

brevets reçues par l'ISO (voir www .iso .org/ brevets).

Les appellations commerciales éventuellement mentionnées dans le présent document sont données

pour information, par souci de commodité, à l'intention des utilisateurs et ne sauraient constituer un

engagement.

Pour une explication de la nature volontaire des normes, la signification des termes et expressions

spécifiques de l'ISO liés à l'évaluation de la conformité, ou pour toute information au sujet de l'adhésion

de l'ISO aux principes de l'Organisation mondiale du commerce (OMC) concernant les obstacles

techniques au commerce (OTC), voir le lien suivant: www .iso .org/ iso/ fr/ avant -propos.

Le présent document a été élaboré par le comité technique ISO/TC 46, Information et documentation,

sous-comité SC 10, Exigences pour le stockage et la conservation des documents.

Il convient que l'utilisateur adresse tout retour d'information ou toute question concernant le présent

document à l'organisme national de normalisation de son pays. Une liste exhaustive desdits organismes

se trouve à l'adresse www .iso .org/ fr/ members .html
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NORME INTERNATIONALE ISO 21110:2019(F)
Information et documentation — Préparation et réponse
aux situations d'urgence
1 Domaine d'application

Le présent document fournit un contexte pour la planification, la réponse et le rétablissement face aux

situations d'urgence pour tout type de collections d'archives, de bibliothèques ou de musées, en tenant

compte d'autres plans existants. Il donne aux intervenants et autres parties prenantes un schéma

général pour la planification, la réponse et le rétablissement. Le présent document ne traite pas des

causes d'un événement critique, mais de ses conséquences et de ses impacts plus larges. Le présent

document décrit un cycle pour l'élaboration, l'application et la révision d'un plan, ainsi que la manière de

présenter ce plan. Il vise à encourager les intervenants à développer leurs capacités de préparation aux

situations d'urgence, et mentionne le cas échéant certains éléments de réponse et de rétablissement, en

mettant en évidence des indicateurs de bonne pratique.

Le présent document n'a pas vocation à être un mode d'emploi, étant donné qu'il n'existe pas de

démarche unique qui puisse satisfaire aux besoins de tous les sites, ni d'ensemble unique de dispositions

organisationnelles qui soit adapté à chaque type de situation d'urgence.
2 Références normatives
Le présent document ne contient aucune référence normative.
3 Termes et définitions

Pour les besoins du présent document, les termes et définitions suivants s'appliquent.

L'ISO et l'IEC tiennent à jour des bases de données terminologiques destinées à être utilisées en

normalisation, consultables aux adresses suivantes:

— ISO Online browsing platform: disponible à l'adresse https:// www .iso .org/ obp

— IEC Electropedia: disponible à l'adresse http:// www .electropedia .org/
3.1
continuité d'activité

capacité de l'organisme à poursuivre, après un incident perturbateur, la livraison de produits ou la

fourniture de services à des niveaux acceptables
[SOURCE: ISO 22300:2018, 2.3.10]
3.2
plan de continuité d'activité
PCA

procédures documentées servant de guide aux organismes pour répondre, rétablir, reprendre et

retrouver un niveau de fonctionnement prédéfini à la suite d'une perturbation

Note 1 à l'article: Ce plan couvre généralement les ressources, les services et les activités requis pour assurer la

continuité des fonctions critiques.
[SOURCE: ISO/IEC 27031:2011, 3.3]
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ISO 21110:2019(F)
3.3
collection
fonds

documents et articles sous la responsabilité d'une archive, d'une bibliothèque ou d'un musée, quel qu'en

soit le format
3.4
gestion des situations d'urgence

approche globale de prévention et de gestion des situations d'urgence potentielles

Note 1 à l'article: Généralement, la gestion des situations d'urgence utilise une approche management du risque

pour la prévention, la préparation, la réaction et le rétablissement (3.11) avant, pendant et après des événements

potentiellement déstabilisants et/ou perturbateurs.
[SOURCE: ISO 22300:2018, 3.78]
3.5
plan de préparation aux situations d'urgence

mesures et actions prévues à l'avance en vue d'atténuer les effets d'événements destructeurs éventuels

Note 1 à l'article: Cela comprend l'élaboration d'un plan d'intervention en cas de sinistre.

[SOURCE: EN 15898:2011, 3.4.6]
3.6
réponse aux situations d'urgence

phase immédiate après un événement, consistant à prendre le contrôle, à limiter l'ampleur de la

situation d'urgence et à minimiser les dommages ultérieurs
3.7
phénomène dangereux
source de dommage potentiel
Note 1 à l'article: Un phénomène dangereux peut être une source de risque.
[SOURCE: ISO Guide 73:2009, 3.5.1.4]
3.8
réponse aux incidents

actions entreprises pour interrompre les causes d'un phénomène dangereux (3.7) imminent et/ou pour

limiter les conséquences d'événements potentiellement déstabilisants ou de perturbations et revenir à

une situation normale

Note 1 à l'article: La réponse aux incidents fait partie intégrante du processus de gestion des situations

d'urgence (3.4).
[SOURCE: ISO 22300:2018, 3.115]
3.9
accord d'assistance mutuelle

accord écrit entre établissements prévoyant une assistance sur demande, par l'apport de personnel,

d'équipements et/ou d'une expertise
3.10
phase de pré-impact
phase d'alerte
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ISO 21110:2019(F)
3.11
rétablissement

restauration et amélioration, le cas échéant, des opérations, des installations, des fonds ou collections

(3.3), des moyens de subsistance ou des conditions de vie des organismes affectés, y compris les efforts

pour réduire les facteurs de risque

[SOURCE: ISO 22300:2018, 3.187, modifiée — Les termes « fonds ou collections » ont été ajoutés.]

3.12
revue

activité entreprise afin de déterminer l'adaptation, l'adéquation et l'efficacité de l'objet étudié pour

atteindre les objectifs établis
[SOURCE: Guide ISO 73:2009, 3.8.2.2]
3.13
risque
effet de l'incertitude sur l'atteinte des objectifs

Note 1 à l'article: Un effet est un écart, positif et/ou négatif, par rapport à une attente.

Note 2 à l'article: Les objectifs peuvent avoir différents aspects (par exemple, buts financiers, de santé et de

sécurité, ou environnementaux) et peuvent concerner différents niveaux (niveau stratégique, niveau d'un projet,

d'un produit, d'un processus ou d'un organisme tout entier).

Note 3 à l'article: Un risque est souvent caractérisé en référence à des événements et des conséquences potentiels

ou à une combinaison des deux.

Note 4 à l'article: Un risque est souvent exprimé en termes de combinaison des conséquences d'un événement

(incluant des changements de circonstances) et de sa vraisemblance.

Note 5 à l'article: L'incertitude est l'état, même partiel, de défaut d'information concernant la compréhension ou

la connaissance d'un événement, de ses conséquences ou de sa vraisemblance.
[SOURCE: ISO Guide 73:2009, 1.1]
3.14
évaluation du risque

ensemble du processus d'identification des risques, d'analyse du risque et d'appréciation du risque

[SOURCE: ISO Guide 73:2009, 3.4.1]
3.15
management du risque

activités coordonnées dans le but de diriger et piloter un organisme vis-à-vis du risque (3.13)

[SOURCE: ISO Guide 73:2009, 2.1.1]
3.16
plan de management du risque

programme inclus dans le cadre organisationnel de management du risque, spécifiant l'approche, les

composantes du management et les ressources auxquelles doit avoir recours le management du risque

[SOURCE: ISO Guide 73:2009, 2.1.3]
3.17
triage

système d'établissement de priorités ou de tri visant à évaluer la gravité des dommages causés aux

collections touchées et à attribuer des priorités de traitement
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ISO 21110:2019(F)
4 Planification
4.1 Processus de préparation
4.1.1 Généralités

La phase de préparation consiste en un cycle continu de procédures de planification, d'organisation,

d'équipement, de formation, d'évaluation et d'amélioration visant à garantir une coordination efficace

et l'amélioration des capacités de réponse et de rétablissement en cas d'urgence.

La Figure 1 schématise ce processus.
Figure 1 — Processus de préparation
NOTE Voir l'Annexe C pour un schéma détaillé de la planification d'urgence.
4.1.2 Constitution d'un comité d'urgence
Un comité d'urgence doit être constitué.

Ce comité est responsable du plan de préparation et de réponse aux situations d'urgence. Il convient

que la direction participe directement à ses activités. Le comité doit avoir la responsabilité des activités

suivantes:
— l'élaboration du plan de préparation et de réponse aux situations d'urgence;

— la gestion de la réponse à des situations d'urgence touchant ou menaçant des collections et leur

environnement, et du rétablissement.
Il convient que le comité d'urgence inclue:

— le coordinateur du plan de préparation et de réponse aux situations d'urgence, ayant une expérience

en conservation-restauration et/ou en conservation préventive des collections, ou une connaissance

approfondie des collections et des bâtiments;

— l'équipe de direction, qui aura connaissance des différents plans d'urgence en vigueur au sein de

l'établissement (c'est-à-dire plan de continuité d'activité, plan de communication d'urgence, etc.);

— l'ensemble des services techniques;
— des experts ayant une connaissance:

— des contraintes de mise en œuvre logistique, telles que le financement, l'assurance et le soutien

gouvernemental;
— des différents plans d'urgence en vigueur au sein de l'établissement;
— de la conservation-restauration et la préservation;
— des collections et de leurs priorités;
— des magasins et de la gestion du stockage;
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ISO 21110:2019(F)

— des systèmes de chauffage, ventilation et conditionnement d'air (CVC) et des systèmes du

bâtiment;
— des autres parties prenantes.
Si nécessaire, une expertise extérieure peut être sollicitée.

NOTE L'Annexe A dresse une liste des parties prenantes et de leurs rôles en cas d'incident.

4.1.3 Établissement d'un programme documenté
L'établissement doit disposer d'un programme documenté et planifié comprenant:
— la politique écrite approuvée par les dirigeants;
— des buts et objectifs définis;
— des plans et procédures établis pour la sécurité des collections;

— le budget, l'achat et la maintenance d'équipements et fournitures d'urgence normalisés;

— un processus de révision visant à l'amélioration continue;
— un plan et un programme de formation.

4.1.4 Exposé de la finalité du plan de préparation et de réponse aux situations d'urgence

Le plan de préparation et de réponse aux situations d'urgence pour les collections doit avoir un objectif

clairement défini.

L'objectif est un bref résumé du domaine d'application du plan de préparation et de réponse aux

situations d'urgence pour la réduction des dommages sur les collections et leur environnement ainsi

que des procédures permettant de faire face aux aléas les plus dommageables.

L'objectif doit inclure une planification pour des situations d'urgence mineures et majeures, et définir

les actions appropriées dans diverses circonstances, avec des procédures d'urgence pour faire face à

chaque situation.
NOTE 1 Les niveaux d'urgence sont définis en 4.3.

NOTE 2 Un manque de préparation peut donner lieu à une réponse inappropriée, et à une aggravation d'une

situation d'urgence de faible ampleur en un incident plus grave, avec un impact plus important sur une plus

grande partie de la collection et/ou du bâtiment, sur une plus longue période.

L'objectif doit préciser les limites concernant la planification, les secteurs ou les zones qui ne relèvent

pas de son périmètre.
4.2 Compréhension des risques identifiés et de leur impact
4.2.1 Généralités

Le comité d'urgence doit identifier des conditions ou des événements susceptibles de provoquer la

perte ou l'altération des collections, afin de prévoir les mesures de mitigation des aléas, de réponse aux

situations d'urgence et de rétablissement.

Les règles de construction s'appliquent principalement à la sécurité des personnes et aux installations

techniques. Une évaluation du risque doit donc être réalisée pour la protection du bâtiment et des

collections.
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ISO 21110:2019(F)

L'évaluation du risque peut permettre de justifier des décisions en matière de prévention des sinistres

ou de protection des collections dans un bâtiment neuf ou ancien. Elle peut servir à donner des

recommandations générales ou à justifier des choix lors de la sélection de scénarios. Une évaluation du

risque doit être effectuée pour identifier les risques spécifiques qu'encourent les collections et le site.

L'évaluation du risque peut permettre de déterminer:
— la conformité aux codes et réglementations de sécurité;
— la conformité aux normes et exigences de préservation;
— les mesures correctives et compensatoires contre les aléas identifiés;
— le rapport entre le coût et le bénéfice en termes de réduction du risque;

— les événements ponctuels ou les expositions temporaires qui peuvent compromettre les systèmes

de protection incendie existants;
— les pertes acceptables, en particulier lors d'événements graves;

— la fiabilité du plan de préparation et de réponse aux situations d'urgence et/ou des dispositifs de

gestion de crise.

Pour être efficaces, l'évaluation et le management du risque nécessitent des informations concernant:

— les collections et le bâtiment;
— les phénomènes dangereux auxquels ils sont exposés;
— les vulnérabilités des collections et du bâtiment;
— les impacts potentiels sur les collections ou le bâtiment;
— les mesures de contrôle qui peuvent être mises en place.

Il importe d'identifier au cours du processus de planification les lacunes dans l'information ou la

nécessité d'en recueillir davantage (comme des évaluations de risque, études, etc.).

Il est nécessaire de solliciter l'expertise des services de secours (tels que des représentants des services

locaux d'incendie et de police, un agent de santé et de sécurité au travail, etc.) lors de l'évaluation des

risques sur le site et de la révision du plan.
4.2.2 Identification des aléas

Il est essentiel d'évaluer précisément les phénomènes dangereux et d'identifier les vulnérabilités pour

comprendre les risques encourus par les collections.

NOTE 1 L'ISO 11799 donne des informations sur les risques et les exigences associés aux nouvelles

constructions ou à l'étude de
...

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