Dependability management -- Part 1: Dependability management systems

Describes the concepts and principles of dependability management systems. Identifies the generic processes in dependability for planning, resource allocation, control, and tailoring necessary to meet dependability objectives. Deals with the dependability performance issues in the product life-cycle phases concerning planning, design, measurements, analysis and improvement. Dependability includes availability performance and its influencing factors: reliability performance, maintainability performance, and maintenance support performance. Aims at facilitating co-operation by all parties concerned (supplier, organization and customer) and fostering understanding of the dependability needs and value to achieve the overall dependability objectives.

Zuverlässigkeitsmanagement -- Teil 1: Zuverlässigkeitsmanagementsysteme

Gestion de la sûreté de fonctionnement -- Partie 1: Gestion du programme de sûreté de fonctionnement

Describes the concepts and principles of dependability management systems. Identifies the generic processes in dependability for planning, resource allocation, control, and tailoring necessary to meet dependability objectives. Deals with the dependability performance issues in the product life-cycle phases concerning planning, design, measurements, analysis and improvement. Dependability includes availability performance and its influencing factors: reliability performance, maintainability performance, and maintenance support performance. Aims at facilitating co-operation by all parties concerned (supplier, organization and customer) and fostering understanding of the dependability needs and value to achieve the overall dependability objectives.

Vodenje zagotovljivosti – 1. del: Sistemi vodenja zagotovljivosti (IEC 60300-1:2003)

General Information

Status
Withdrawn
Publication Date
31-Aug-2004
Withdrawal Date
20-Aug-2017
Technical Committee
Current Stage
9900 - Withdrawal (Adopted Project)
Start Date
21-Aug-2017
Due Date
13-Sep-2017
Completion Date
21-Aug-2017

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SLOVENSKI STANDARD
SIST EN 60300-1:2004
01-september-2004
1DGRPHãþD
SIST EN 60300-1:2002

Vodenje zagotovljivosti – 1. del: Sistemi vodenja zagotovljivosti (IEC 60300-1:2003)

Dependability management -- Part 1: Dependability management systems
Zuverlässigkeitsmanagement -- Teil 1: Zuverlässigkeitsmanagementsysteme

Gestion de la sûreté de fonctionnement -- Partie 1: Gestion du programme de sûreté de

fonctionnement
Ta slovenski standard je istoveten z: EN 60300-1:2003
ICS:
03.120.01 Kakovost na splošno Quality in general
21.020 =QDþLOQRVWLLQQDþUWRYDQMH Characteristics and design of
VWURMHYDSDUDWRYRSUHPH machines, apparatus,
equipment
SIST EN 60300-1:2004 en

2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.

---------------------- Page: 1 ----------------------
SIST EN 60300-1:2004
---------------------- Page: 2 ----------------------
SIST EN 60300-1:2004
EUROPEAN STANDARD EN 60300-1
NORME EUROPÉENNE
EUROPÄISCHE NORM September 2003
ICS 03.100.40; 03.120.01; 21.020 Supersedes EN 60300-1:1993
English version
Dependability management
Part 1: Dependability management systems
(IEC 60300-1:2003)
Gestion de la sûreté de fonctionnement Zuverlässigkeitsmanagement
Partie 1: Gestion du programme Teil 1: Zuverlässigkeits-
de sûreté de fonctionnement managementsysteme
(CEI 60300-1:2003) (IEC 60300-1:2003)

This European Standard was approved by CENELEC on 2003-09-01. CENELEC members are bound to

comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this European

Standard the status of a national standard without any alteration.

Up-to-date lists and bibliographical references concerning such national standards may be obtained on

application to the Central Secretariat or to any CENELEC member.

This European Standard exists in three official versions (English, French, German). A version in any other

language made by translation under the responsibility of a CENELEC member into its own language and

notified to the Central Secretariat has the same status as the official versions.

CENELEC members are the national electrotechnical committees of Austria, Belgium, Czech Republic,

Denmark, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Lithuania, Luxembourg, Malta,

Netherlands, Norway, Portugal, Slovakia, Spain, Sweden, Switzerland and United Kingdom.

CENELEC
European Committee for Electrotechnical Standardization
Comité Européen de Normalisation Electrotechnique
Europäisches Komitee für Elektrotechnische Normung
Central Secretariat: rue de Stassart 35, B - 1050 Brussels

© 2003 CENELEC - All rights of exploitation in any form and by any means reserved worldwide for CENELEC members.

Ref. No. EN 60300-1:2003 E
---------------------- Page: 3 ----------------------
SIST EN 60300-1:2004
EN 60300-1:2003 - 2 -
Foreword

The text of document 56/856/FDIS, future edition 2 of IEC 60300-1, prepared by IEC TC 56,

Dependability, was submitted to the IEC-CENELEC parallel vote and was approved by CENELEC as

EN 60300-1 on 2003-09-01.
This European Standard supersedes EN 60300-1:1993.
The following dates were fixed:
– latest date by which the EN has to be implemented
at national level by publication of an identical
national standard or by endorsement (dop) 2004-06-01
– latest date by which the national standards conflicting
with the EN have to be withdrawn (dow) 2006-09-01
The main changes with respect to EN 60300-1:1993 are listed below:

- Dependability management system seen as part of the organization's overall management system.

- Structural and terminological alignment with EN ISO 9000:2000 standards.
- Focus on systems.
Annexes designated "normative" are part of the body of the standard.
Annexes designated "informative" are given for information only.
In this standard, annex ZA is normative and annexes A and B are informative.
Annex ZA has been added by CENELEC.
__________
Endorsement notice

The text of the International Standard IEC 60300-1:2003 was approved by CENELEC as a European

Standard without any modification.
__________
---------------------- Page: 4 ----------------------
SIST EN 60300-1:2004
- 3 - EN 60300-1:2003
Annex ZA
(normative)
Normative references to international publications
with their corresponding European publications

This European Standard incorporates by dated or undated reference, provisions from other

publications. These normative references are cited at the appropriate places in the text and the

publications are listed hereafter. For dated references, subsequent amendments to or revisions of any

of these publications apply to this European Standard only when incorporated in it by amendment or

revision. For undated references the latest edition of the publication referred to applies (including

amendments).

NOTE When an international publication has been modified by common modifications, indicated by (mod), the relevant

EN/HD applies.
Publication Year Title EN/HD Year
1) 1)
IEC 60300-2 - Dependability management EN 60300-2 -
Part 2: Guidance for dependability
management
ISO 9000 2000 Quality management systems EN ISO 9000 2000
Fundamentals and vocabulary
ISO 9001 2000 Quality management systems - EN ISO 9001 2000
Requirements
ISO 9004 2000 Quality management systems EN ISO 9004 2000
Guidelines for performance
improvements
At draft stage.
---------------------- Page: 5 ----------------------
SIST EN 60300-1:2004
---------------------- Page: 6 ----------------------
SIST EN 60300-1:2004
INTERNATIONAL IEC
STANDARD
60300-1
Second edition
2003-06
Dependability management –
Part 1:
Dependability management systems
Gestion de la sûreté de fonctionnement –
Partie 1:
Gestion du programme de sûreté de fonctionnement
 IEC 2003  Copyright - all rights reserved

No part of this publication may be reproduced or utilized in any form or by any means, electronic or

mechanical, including photocopying and microfilm, without permission in writing from the publisher.

International Electrotechnical Commission, 3, rue de Varembé, PO Box 131, CH-1211 Geneva 20, Switzerland

Telephone: +41 22 919 02 11 Telefax: +41 22 919 03 00 E-mail: inmail@iec.ch Web: www.iec.ch

PRICE CODE
Commission Electrotechnique Internationale
International Electrotechnical Commission
Международная Электротехническая Комиссия
For price, see current catalogue
---------------------- Page: 7 ----------------------
SIST EN 60300-1:2004
– 2 – 60300-1  IEC:2003(E)
CONTENTS

FOREWORD .......................................................................................................................... 3

INTRODUCTION ....................................................................................................................5

1 Scope and object ............................................................................................................. 6

2 Normative references....................................................................................................... 6

3 Terms and definitions ...................................................................................................... 6

4 Dependability management system.................................................................................. 8

4.1 Application.............................................................................................................. 8

4.2 General recommendations ...................................................................................... 8

4.3 Documentation recommendations ........................................................................... 9

5 Management responsibility............................................................................................... 9

5.1 Management function and commitment on dependability......................................... 9

5.2 Customer focus on dependability ............................................................................ 9

5.3 Dependability policy................................................................................................ 9

5.4 Dependability planning ..........................................................................................10

5.5 Responsibility, authority and communication..........................................................10

5.6 Management review...............................................................................................10

6 Resource management ...................................................................................................10

6.1 Provision of resources ...........................................................................................10

6.2 Human resources ..................................................................................................11

6.3 Infrastructure .........................................................................................................11

6.4 Work environment..................................................................................................11

7 Product realization..........................................................................................................11

7.1 Planning of product realization...............................................................................11

7.2 Customer-related processes ..................................................................................12

7.3 Design and development .......................................................................................12

7.4 Purchasing and subcontracting ..............................................................................12

7.5 Production and service provision ...........................................................................12

7.6 Control of monitoring and measuring devices.........................................................13

8 Measurement, analysis and improvement .......................................................................13

8.1 General .................................................................................................................13

8.2 Monitoring and measurement.................................................................................13

8.3 Control of nonconforming product ..........................................................................13

8.4 Analysis of data .....................................................................................................13

8.5 Improvement..........................................................................................................14

Annex A (informative) Dependability relationships................................................................15

Annex B (informative) Process steps for managing dependability .........................................16

Bibliography..........................................................................................................................17

Figure A.1 – Dependability relationships ...............................................................................15

Figure B.1 – Sequence of activities .......................................................................................16

---------------------- Page: 8 ----------------------
SIST EN 60300-1:2004
60300-1  IEC:2003(E) – 3 –
INTERNATIONAL ELECTROTECHNICAL COMMISSION
____________
DEPENDABILITY MANAGEMENT –
Part 1: Dependability management systems
FOREWORD

1) The IEC (International Electrotechnical Commission) is a worldwide organization for standardization comprising

all national electrotechnical committees (IEC National Committees). The object of the IEC is to promote

international co-operation on all questions concerning standardization in the electrical and electronic fields. To

this end and in addition to other activities, the IEC publishes International Standards. Their preparation is

entrusted to technical committees; any IEC National Committee interested in the subject dealt with may

participate in this preparatory work. International, governmental and non-governmental organizations liaising

with the IEC also participate in this preparation. The IEC collaborates closely with the International

Organization for Standardization (ISO) in accordance with conditions determined by agreement between the

two organizations.

2) The formal decisions or agreements of the IEC on technical matters express, as nearly as possible, an

international consensus of opinion on the relevant subjects since each technical committee has representation

from all interested National Committees.

3) The documents produced have the form of recommendations for international use and are published in the form

of standards, technical specifications, technical reports or guides and they are accepted by the National

Committees in that sense.

4) In order to promote international unification, IEC National Committees undertake to apply IEC International

Standards transparently to the maximum extent possible in their national and regional standards. Any

divergence between the IEC Standard and the corresponding national or regional standard shall be clearly

indicated in the latter.

5) The IEC provides no marking procedure to indicate its approval and cannot be rendered responsible for any

equipment declared to be in conformity with one of its standards.

6) Attention is drawn to the possibility that some of the elements of this International Standard may be the subject

of patent rights. The IEC shall not be held responsible for identifying any or all such patent rights.

International Standard IEC 60300-1 has been prepared by IEC technical committee 56:

Dependability.

This second edition cancels and replaces the first edition, published in 1993, and constitutes

a technical revision.
The main changes with respect to the previous edition are listed below.

– Dependability management system seen as part of the organization’s overall management

system.
– Structural and terminological alignment with ISO 9000:2000 standards.
– Focus on systems.
The text of this standard is based on the following documents:
FDIS Report on voting
56/856/FDIS 56/861/RVD

Full information on the voting for the approval of this standard can be found in the report on

voting indicated in the above table.

This publication has been drafted in accordance with the ISO/IEC Directives, Part 2.

---------------------- Page: 9 ----------------------
SIST EN 60300-1:2004
– 4 – 60300-1  IEC:2003(E)

The committee has decided that the contents of this publication will remain unchanged until 2010.

At this date, the publication will be
• reconfirmed;
• withdrawn;
• replaced by a revised edition, or
• amended.
---------------------- Page: 10 ----------------------
SIST EN 60300-1:2004
60300-1  IEC:2003(E) – 5 –
INTRODUCTION

Dependability is a key decision factor in today’s global business environment. Dependability

affects product costs and processes. It is an inherent product design property influencing

product performance. A dependable product is achieved through the implementation of

dependability disciplines in the early concept and design phases of the product life cycle to

provide cost-effective product operations. Like other technical and engineering disciplines,

dependability needs to be managed in order to deliver high-value products to customers. In the

broadest sense, dependability reflects user confidence in fitness for use by attaining satisfaction

in product performance capability, delivering service availability upon demand, and minimizing

the costs associated with the acquisition and ownership throughout the life cycle.

Dependability is the collective term describing the availability performance of any simple to

complex product. The factors influencing the availability performance of a product are the

reliability and maintainability design characteristics and the maintenance support perform-

ance. Annex A provides the dependability relationships. In many products, reliability,

maintainability, and availability rank amongst the dominant performance characteristics of

importance to the customers seeking cost-effective operation. Reliability and maintainability

are performance characteristics inherent in the product design. Maintenance support is

external to the product, and will affect its dependability. Maintenance support performance

reflects the ability of the maintenance organization to provide the necessary resources to

sustain a level of maintenance support effort to achieve system availability performance

objectives.

This part of IEC 60300 provides general guidelines in establishing a dependability manage-

ment system to meet most organization or project needs. The structure of the referenced

dependability standards follows a “tool-box” concept. The recommendations are non-

prescriptive to facilitate tailoring and effective implementation of dependability disciplines in

management. The top-level dependability management standard IEC 60300-1 is supported by

IEC 60300-2 providing references to application guidelines and methods. This “tool-box”

concept helps standards users locate specific dependability application guidelines and

relevant methods to accomplish their respective project objectives.

This standard encourages innovation and flexibility in management and design for product

optimization with known constraints and technology limitations. It is aligned with

ISO 9001:2000 and ISO 9004:2000 Quality Management Systems (QMS) structure to facilitate

incorporation of dependability activities in the overall management system. Dependability

activities complement QMS processes to achieve the desired levels of reliability,

maintainability, and maintenance support performance of products. The alignment of

IEC 60300-1 to ISO 9001:2000 and ISO 9004:2000 is necessary to link specific dependability

recommendations to relevant QMS processes. The major clauses in IEC 60300-1 are cross-

referencing ISO 9001:2000 and ISO 9004:2000 although some clause headings may not be

exactly the same. They address similar quality topics from a dependability perspective.

---------------------- Page: 11 ----------------------
SIST EN 60300-1:2004
– 6 – 60300-1  IEC:2003(E)
DEPENDABILITY MANAGEMENT –
Part 1: Dependability management systems
1 Scope and object

This part of IEC 60300 describes the concepts and principles of dependability management

systems. It identifies the generic processes in dependability for planning, resource allocation,

control, and tailoring necessary to meet dependability objectives.

This standard deals with the dependability performance issues in the product life-cycle

phases concerning planning, design, measurements, analysis and improvement. Depend-

ability includes availability performance and its influencing factors: reliability performance,

maintainability performance, and maintenance support performance.

The object of this standard is to facilitate co-operation by all parties concerned (supplier,

organization and customer) and foster understanding of the dependability needs and value to

achieve the overall dependability objectives.
2 Normative references

The following referenced documents are indispensable for the application of this document.

For dated references, only the edition cited applies. For undated references, the latest edition

of the referenced document (including any amendments) applies.

IEC 60300-2, Dependability management – Part 2: Guidelines for dependability programme

management
ISO 9000:2000, Quality management systems – Fundamentals and vocabulary
ISO 9001:2000, Quality management systems – Requirements

ISO 9004:2000, Quality management systems – Guidelines for performance improvements

3 Terms and definitions
For the purposes of this document, the following terms and definitions apply.

NOTE Certain terms come from IEC 60050(191) and, where this is the case, the concept from that publication is

referenced in square brackets after the definition. ISO 9000:2000 is used as referenced to quality vocabulary.

3.1
dependability

collective term used to describe the availability performance and its influencing factors:

reliability performance, maintainability performance and maintenance support performance

NOTE Dependability is used only for general descriptions in non-quantitative terms.

[IEC 60050, 191-02-03]
___________
Second edition to be published.
---------------------- Page: 12 ----------------------
SIST EN 60300-1:2004
60300-1  IEC:2003(E) – 7 –
3.2
dependability management

coordinated activities to direct and control an organization with regard to dependability

NOTE Dependability management is part of an organization’s overall management.
3.3
dependability management system

management system to direct and control an organization with regard to dependability

NOTE 1 The dependability management system of an organization is part of its overall management system.

NOTE 2 The organizational structure, responsibilities, procedures, processes and resources used for managing

dependability are often referred to as dependability programme.
3.4
dependability plan

document setting out the specific dependability practices, resources and sequences of

activities relevant to a particular product, contract or project
3.5
product
result of a process
NOTE 1 There are four generic product categories, as follows:
– services (for example, transport);
– software (for example, computer program, dictionary);
– hardware (for example, engine mechanical part);
– processed materials (for example, lubricant).

Many products comprise elements belonging to different generic product categories. Whether the product is then

called service, software, hardware or processed material depends on the dominant element. For example the

offered product “automobile” consists of hardware (for example, tyres), processed materials (for example, fuel,

cooling liquid), software (for example, engine control software, driver's manual), and service (for example,

operating explanations given by the salesman).

NOTE 2 Service is the result of at least one activity necessarily performed at the interface between the supplier

and customer and is generally intangible. Provision of a service can involve, for example, the following:

– an activity performed on a customer-supplied tangible product (for example, automobile to be repaired);

– an activity performed on a customer-supplied intangible product (for example, the income statement needed to

prepare a tax return);

– the delivery of an intangible product (for example, the delivery of information in the context of knowledge

transmission);

– the creation of ambience for the customer (for example, in hotels and restaurants).

Software consists of information and is generally intangible and can be in the form of approaches, transactions or

procedures.

Hardware is generally tangible and its amount is a countable characteristic. Processed materials are generally

tangible and their amount is a continuous characteristic. Hardware and processed materials often are referred to as

goods.
NOTE 3 Quality assurance is mainly focused on intended product.
[ISO 9000, 3.4.2]

NOTE 4 In the context of dependability, a product may be simple (for example, a device, a software algorithm) or

complex (for example, a transportation system or an integrated network comprising of hardware, software and

human elements and support facilities and activities).
3.6
system
set of interrelated or interacting elements
[ISO 9000, 3.2.1]
NOTE 1 In the context of dependability, a system will have
– a defined purpose expressed in terms of intended functions;
– stated conditions of operation/use (191-01-12);
– defined boundaries.
NOTE 2 The structure of a system may be hierarchical.
---------------------- Page: 13 ----------------------
SIST EN 60300-1:2004
– 8 – 60300-1  IEC:2003(E)
4 Dependability management system
4.1 Application

This standard is applicable for organizations wishing to establish and maintain a dependability

management system. It provides generic guidance for effective dependability management of

products, which may consist of a combination of hardware, software, and human interactions

and support activities. The objective is to ensure achievement of the dependability of the

product under consideration by addressing the essential dependability management processes.

These processes are generic and applicable to all organizations, life-cycle phases, and

contract situations, regardless of type, size and product provided.

It is recognized that, in certain circumstances, it may be inappropriate to include all the

clauses of this standard within a project or a contract. Accordingly, this standard should only

be considered as forming part of a contract – however that contract may be formed – if the

parties to that contract explicitly call upon and refer to this standard (or parts thereof) and

require it to be included within the contract.
This standard describes the fundamentals of dependability management systems and
provides general principles for organizations aiming to
a) establish a dependability management system to achieve product dependability
objectives;

b) determine the customer’s dependability needs and expectations and how to meet them;

c) assist in the development of dependability plans;
d) measure and improve the effectiveness of the dependability management system;
e) facilitate communications on dependability activities.
4.2 General recommendations

The organization should establish and maintain a dependability management system to direct

and control the dependability activities. The dependability management system of an

organization should be an integral part of its overall management system. Annex B provides

generic process steps for managing dependability.
The organization should

a) identify the dependability activities related to the needs of the organization’s business;

b) establish dependability objectives and plan product life-cycle phases as appropriate to

specific projects;

c) ensure timely implementation of relevant time-phased dependability activities during all

applicable project phases;

d) determine criteria and methods for dependability assessment, evaluation and acceptance

of the product;

e) provide available resources and information necessary to support product realization by

implementation of relevant dependability activities in projects;

f) monitor the dependability activities, and measure and analyse the results for continual

improvement;

g) encourage collaboration of process applications (design, product realization, service

provision, etc.) to maintain cost-effective operations;

h) promote supplier-organization-customer relationships to achieve overall project objectives

and customer satisfaction.
---------------------- Page: 14 ----------------------
SIST EN 60300-1:2004
60300-1  IEC:2003(E) – 9 –
4.3 Documentation recommendations
The dependability management system documentation should include
a) documented statement of dependability policy and objectives;
b) dependability plans;
c) dependability methods relevant to the organization’s project or business;
d) dependability records.
5 Management responsibility
5.1 Management function and commitment on dependability

The management function on dependability should be identified. A dependability management

system should be an integral part of the overall management system. Specific management

roles and dependability objectives should be clarified in relation to quality and other technical

disciplines as necessary for the organization or project. This is to achieve business needs and

customer objectives, and continual improvement of the organization. The management

function on dependability should include
– strategic planning for dependability;

– definition of a suitable organizational structure, including definition of responsibilities and

authorities for dependability activities;
– allocation of dependability resources;
– communication of dependability objectives and the benefits arising out of the
dependability activities;

– identification of responsibilities and authorities for dependability management and

activities;
– establishment of dependability policy, programmes and associated processes;
– implementation and control of dependability activities;
– assessment of dependability performance results;
– continual improvements of product dependability;
– systematic review of above.
Top management should provide evidence of its commitment and involvement in the

dependability management system to ensure its effectiveness and continual improvement.

5.2 Customer focus on dependability

Top management should ensure that customer needs and expectations for dependability are

determined, understood, and met by focusing on the objective of enhancing customer

satisfaction. Supplier and customer dialogue should be sustained to ensure that dependability

problems are promptly resolved and the dependability of product is continually improved.

5.3 Dependability policy

Top management should establish a policy aimed at achievement of product dependability

objectives and customer value. The dependability policy may form part of the management

policy, or be incorporated in the quality policy.
---------------------- Page: 15 ----------------------
SIST EN 60300-1:2004
– 10 – 60300-1  IEC:2003(E)
5.4 Dependability planning

Top management should ensure that dependability planning is linked to the strategic business

plan and form part of the overall management plan. Dependability should be viewed as a key

business decision factor and technology enabler to deliver added value to customers. The

dependability plan should encompass customer feedback mechanisms to determine product

depe
...

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