SIST EN 301 462 V1.1.1:2003

• Abstract:

  This document specifies a set of symbols to identify telecommunication facilities for deaf and hard of hearing people. The symbols defined in this standard will be applicable to all telecommunication equipment, related signage and publications, that provide or reference the defined facilities and assistive technologies which are intended to support telecommunications by deaf and hard of hearing people.

• Status: Published
• Publication Date: 30-Nov-2003
• ICS: 01.080.50 - Graphical symbols for use on information technology and telecommunications technical drawings and in relevant technical product documentation
• ICS: 11.180.15 - Aids for deaf and hearing impaired people
• ICS: 33.050.10 - Telephone equipment
• Technical Committee: SS EIT - Technical Board for the electrotechnical, information technology and telecommunications fields
• Current Stage: 6060 - National Implementation/Publication (Adopted Project)
• Start Date: 01-Dec-2003
• Due Date: 01-Dec-2003
• Completion Date: 01-Dec-2003
• Mandate: BC-T-311
• Mandate: T-311
• Ref Project: ETSI EN 301 462 V1.1.1 (2000-03) - Human Factors (HF); Symbols to identify telecommunications facilities for the deaf and hard of hearing people

Overview

SIST EN 301 462 V1.1.1:2003 specifies standardized symbols for identifying telecommunications facilities and assistive technologies designed for deaf and hard of hearing people. Developed by SIST in alignment with ETSI standards, this document aims to enhance accessibility by ensuring that telecommunication services, equipment, signage, directories, and documentation clearly indicate support for people with hearing impairments. The standard promotes user-centered human factors and uniform graphical communications, aiding both users and service providers in recognizing and delivering critical accessibility features.

Key Topics

• Human Factors in Accessibility: Focuses on the design and use of symbols to address communication needs of deaf and hard of hearing individuals.
• Standardized Symbols: Defines a consistent set of graphical symbols for:
  • General facilities for deaf or hard of hearing people
  • Telephone amplification
  • Coupling for hearing aids (inductive and electrical)
  • Text telephony (textphones)
  • Videotelephony, including specialized support for lip-reading and sign language
• Scope of Application: Symbols can be used on telecommunication equipment, public signage, packaging, product documentation, and telecommunication directories.
• Clarity and Usability: Symbols are developed and validated to be intuitive and easily identifiable for their intended audiences.

Applications

The symbols defined in SIST EN 301 462 V1.1.1:2003 have broad practical applications across the telecommunications sector, contributing to improved accessibility and inclusivity.

• Telecommunication Equipment: Manufacturers can apply the symbols directly to devices such as telephones, textphones, and videophones that offer features like amplified audio, text communication, or hearing aid compatibility.
• Public Signage: Facility operators and service providers can use these symbols in public spaces (e.g., airports, train stations, telephone booths) to direct users to accessible telecommunication points.
• Product Documentation: Manuals, brochures, and digital documentation can display these symbols to explicitly indicate the availability of assistive features.
• Directories and Packaging: Printed and digital directories, as well as equipment packaging, can utilize these symbols, making it easier for users with hearing impairments to identify relevant services and products quickly.

By adopting these internationally recognized symbols, organizations demonstrate compliance with accessibility standards and foster a more inclusive environment for all users.

Related Standards

Adherence to SIST EN 301 462 V1.1.1:2003 is often complemented by other key international standards:

• EG 201 379: Framework for developing, evaluating, and selecting graphical symbols.
• ITU-T Definitions 02.53: Contains essential telecommunication terms.
• IEC 60416: General principles for creating graphical symbols for equipment.
• ETS 300 488, 300 381, 300 679: Specifications for telephony and hearing aid compatibility, including amplification, inductive, and electrical coupling.
• ETR 333: Basic user requirements and recommendations for text telephony.
• IEC 60118-11: Symbols and markings on hearing aids and related equipment.

Organizations committed to accessible telecommunications are encouraged to integrate SIST EN 301 462 V1.1.1:2003 with these related standards to achieve comprehensive accessibility compliance and best practices in human factors engineering.

Keywords: accessibility, telecommunications, hearing impairment, deaf, hard of hearing, assistive technology, text telephony, videotelephony, human factors, telecommunications facilities, standardized symbols, hearing aid compatibility, public signage.

2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.Human Factors (HF); Symbols to identify telecommunications facilities for the deaf and hard of hearing people33.050.10Telefonska opremaTelephone equipment11.180.15Aids for deaf and hearing impaired people01.080.50GRNXPHQWDFLMLGraphical symbols for use on information technology and telecommunications technical drawings and in relevant technical product documentationICS:Ta slovenski standard je istoveten z:EN 301 462 Version 1.1.1SIST EN 301 462 V1.1.1:2003en01-december-2003SIST EN 301 462 V1.1.1:2003SLOVENSKI
STANDARD
ETSIEN301462V1.1.1(2000-03)EuropeanStandard(Telecommunicationsseries)HumanFactors(HF);SymbolstoidentifytelecommunicationsfacilitiesfordeafandhardofhearingpeopleSIST EN 301 462 V1.1.1:2003

ETSIETSIEN301462V1.1.1(2000-03)2ReferenceDEN/HF-02017Keywordscharacter,hearingaid,HF,PWSNETSIPostaladdressF-06921SophiaAntipolisCedex-FRANCEOfficeaddress650RoutedesLucioles-SophiaAntipolisValbonne-FRANCETel.:[phone]Fax:[phone]SiretN°34862356200017-NAF742CAssociationàbutnonlucratifenregistréeàlaSous-PréfecturedeGrasse(06)N°7803/[e-mail]ETSIdeliverablecanbedownloadedfromhttp://www.etsi.orgIfyoufinderrorsinthepresentdocument,sendyourcommentto:[e-mail]Ideliverablemaybemadeavailableinmorethanoneelectronicversionorinprint.Inanycaseofexistingorperceiveddifferenceincontentsbetweensuchversions,thereferenceversionisthePortableDocumentFormat(PDF).Incaseofdispute,thereferenceshallbetheprintingonETSIprintersofthePDFversionkeptonaspecificnetworkdrivewithinETSISecretariat.CopyrightNotificationNopartmaybereproducedexceptasauthorizedbywrittenpermission.Thecopyrightandtheforegoingrestrictionextendtoreproductioninallmedia.©EuropeanTelecommunicationsStandardsInstitute2000.Allrightsreserved.SIST EN 301 462 V1.1.1:2003

ETSIETSIEN301462V1.1.1(2000-03)3ContentsIntellectualPropertyRights.4Foreword.4Introduction.41Scope.52References.53Definitionsandabbreviations.63.1Definitions.63.2Abbreviations.74Telecommunicationsfacilitiesfordeafandhardofhearingpeople.74.1Generalorunspecifiedfacilities.74.1.1Description.74.1.2Symbol.84.2TelephoneAmplification.94.2.1Description.94.2.2Symbol.104.3Coupling.114.3.1InductiveCoupling.114.3.1.1Description.114.3.1.2Symbol.124.3.2ElectricalCoupling.134.3.2.1Description.134.3.2.2Symbol.144.4TextTelephony.154.4.1Description.154.4.2Symbol.164.5Videotelephony.174.5.1GeneralVideotelephone.174.5.1.1Descriptions.174.5.1.2Symbol.184.5.2SpecialVideotelephoneforSigningandLip-reading.194.5.2.1Description.194.5.2.2Symbol.20History.21SIST EN 301 462 V1.1.1:2003

ETSIETSIEN301462V1.1.1(2000-03)4IntellectualPropertyRightsIPRsessentialorpotentiallyessentialtothepresentdocumentmayhavebeendeclaredtoETSI.TheinformationpertainingtotheseessentialIPRs,ifany,ispubliclyavailableforETSImembersandnon-members,andcanbefoundinSR000314:"IntellectualPropertyRights(IPRs);Essential,orpotentiallyEssential,IPRsnotifiedtoETSIinrespectofETSIstandards",whichisavailablefromtheETSISecretariat.LatestupdatesareavailableontheETSIWebserver(http://www.etsi.org/ipr).PursuanttotheETSIIPRPolicy,noinvestigation,includingIPRsearches,hasbeencarriedoutbyETSI.NoguaranteecanbegivenastotheexistenceofotherIPRsnotreferencedinSR000314(ortheupdatesontheETSIWebserver)whichare,ormaybe,ormaybecome,essentialtothepresentdocument.ForewordThisEuropeanStandard(Telecommunicationsseries)hasbeenproducedbyETSITechnicalCommitteeHumanFactors(HF).TechnicalReportTR101767[4]describestheworkthatwasundertakeninchoosingandtestingthesymbolspresentedinthepresentdocument.TR101767[4]showsthattheprincipleslaidoutinEG201379[1].NationaltranspositiondatesDateofadoptionofthisEN:11February2000DateoflatestannouncementofthisEN(doa):31May2000DateoflatestpublicationofnewNationalStandardorendorsementofthisEN(dop/e):30November2000DateofwithdrawalofanyconflictingNationalStandard(dow):30November2000IntroductionThesymbolscontainedinthepresentdocumenthavebeendesignedandtestedinordertomaximizetheiracceptabilitytodeafandhardofhearingpeople.Theuseofthesesymbolson,near,orotherwiseassociatedwithequipmentthatprovidestheappropriatefacilitiesfordeafandhardofhearingpeopleisencouraged.Suchusagewouldbelikelytoincreasetheusageofthefacilitiesprovidedandthusmaximizethebenefittodeafandhardofhearingpeople.SIST EN 301 462 V1.1.1:2003

ETSIETSIEN301462V1.1.1(2000-03)51ScopeThepresentdocumentdefinessymbolstoidentifytelecommunicationfacilitiesfordeafandhardofhearingpeople.Thetelecommunicationfacilitiesaddressedare:• amplification;• couplingforhearingaids,theseinclude:• inductioncoupling;• electricalcoupling.• texttelephony;• videotelephony,theseinclude:• generalvideotelephone;• highqualityvideotelephone,suitableforlipreadingandfluentsigning.• generalnon-specificfacilitieswhichmayormaynotbetelecommunicationrelated.ThesymbolsinthepresentdocumentarepresentedinaccordancewiththedraftingrulesdescribedinIEC416[3].Thisdocumentisapplicableto:• telecommunicationequipmentandservicesprovidedbymanufacturers,networkoperatorsandserviceproviders,thatofferthedefinedfacilitiesortechnologiesintendedtoassistdeafandhardofhearingpeople;• publicinformationsignsthatmaybeusedtoidentifytelecommunicationfacilitiesintendedtoassistdeafandhardofhearingpeople;• telecommunicationdirectoriesthatidentifytelecommunicationfacilitiesintendedtoassistdeafandhardofhearingpeopleconnectedtospecificnumbers;• packagingand/orassociatedproductdocumentationthatsupportstelecommunicationequipment,facilitiesorservicesintendedtoassistdeafandhardofhearingpeople.2ReferencesThefollowingdocumentscontainprovisionswhich,throughreferenceinthistext,constituteprovisionsofthepresentdocument.• Referencesareeitherspecific(identifiedbydateofpublication,editionnumber,versionnumber,etc.)ornon-specific.• Foraspecificreference,subsequentrevisionsdonotapply.• Foranon-specificreference,thelatestversionapplies.• Anon-specificreferencetoanETSshallalsobetakentorefertolaterversionspublishedasanENwiththesamenumber.[1]EG201379:"HumanFactors(HF);Frameworkforthedevelopment,evaluationandselectionofgraphicalsymbols".[2]ITU-TDefinition02.53(1961):"Listofdefinitionsofessentialtelecommunicationterms".[3]IEC60416:"Guideforgeneralprinciplesforthecreationofgraphicalsymbolsforuseonequipment".SIST EN 301 462 V1.1.1:2003

ETSIETSIEN301462V1.1.1(2000-03)6[4]TR101767:"HumanFactors(HF);Symbolstoidentifytelecommunicationsfacilitiesforthedeafandhardofhearingpeople;Developmentandevaluation".[5]ETS300381:"Telephonyforhearingimpairedpeople;Inductivecouplingoftelephoneearphonestohearingaids".[6]ETS300488:"TerminalEquipment(TE);Telephonyforhearingimpairedpeople;Characteristicsoftelephonesetsthatprovideadditionalreceivingamplificationforthebenefitofthehearingimpaired".[7]ETS300679:"TerminalEquipment(TE);Telephonyforthehearingimpaired;Electricalcouplingoftelephonesetstohearingaids".[8]ETR333:"HumanFactors(HF);TextTelephony;Basicuserrequirementsandrecommendations".[9]IEC60118-11(1983):"Symbolsandothermarkingsonhearinga
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