SIST EN 17210:2021
(Main)Accessibility and usability of the built environment - Functional requirements
Accessibility and usability of the built environment - Functional requirements
This document describes basic, common minimum functional requirements and recommendations for an accessible and usable built environment, following the Design for All/Universal Design principles which will facilitate equitable and safe use for a wide range of users, including persons with disabilities.
The requirements and recommendations given in this document are applicable across the full spectrum of the built environment.
These functional accessibility and usability requirements and recommendations are relevant to the design, construction, refurbishment or adaptation, and maintenance of built environments including outdoor pedestrian and urban areas.
NOTE 1 Design for All and Universal Design share a similar inclusive design philosophy. "Universal Design" means the design of products, environments, programmes and services to be usable by all people, to the greatest extent possible, without the need for adaptation or specialized design. "Universal Design" does not exclude assistive devices for particular groups of persons with disabilities where this is needed.
NOTE 2 Terms such as "design for all", "universal design", "accessible design", "barrier-free design", "inclusive design" and "transgenerational design" are often used interchangeably with the same meaning.
NOTE 3 This document does not cover management and maintenance issues, but provides basic information in Annex B.
NOTE 4 All figures are provided as examples. They are described by their title and key and do not provide additional information. Some figures show negative examples to be avoided; these are identified by the insertion of a red cross on them. A list of all the figures included is this standard is given in the informative Annex C.
Barrierefreiheit und Nutzbarkeit der gebauten Umgebung. Funktionale Anforderungen
Dieses Dokument beschreibt die grundlegenden funktionalen Mindestanforderungen und Empfehlungen für eine nach den Grundsätzen "Design für alle"/"universelles Design" (en: Design for All/ en: Universal Design) barrierefreie gebaute Umwelt, die eine gleichberechtigte und sichere Nutzung durch einen großen Nutzerkreis, auch durch Menschen mit Behinderungen, ermöglicht.
Die in diesem Dokument angegebenen Anforderungen und Empfehlungen gelten für das gesamte Spektrum der gebauten Umwelt.
Diese funktionalen Anforderungen und Empfehlungen für die Barrierefreiheit sind für die Planung, den Neubau, die Sanierung oder den Umbau sowie für die Wartung der gebauten Umwelt, einschließlich der Fußgängerbereiche in Außenanlagen und in Stadträumen, relevant.
ANMERKUNG 1 "Design for All" und "Universal Design" teilen eine ähnliche inklusive Design-Philosophie. "Universal Design" steht für die Gestaltung von Produkten, Umgebungen, Programmen und Dienstleistungen in der Weise, dass sie von allen Personen möglichst weitgehend ohne eine Anpassung oder eine spezielle Gestaltung genutzt werden können. "Universal Design" schließt Hilfsvorrichtungen, die von bestimmten Gruppen von Menschen mit Behinderungen benötigt werden, nicht aus.
ANMERKUNG 2 Begriffe wie "Design for All", "Universal Design", "zugängliche Gestaltung", "barrierefreie Gestaltung", "inklusive Gestaltung" und "generationenübergreifende Gestaltung" werden häufig synonym verwendet.
ANMERKUNG 3 Dieses Dokument behandelt keine Betriebs- und Wartungsaufgaben, liefert hierzu aber grundlegende Informationen in Anhang B.
ANMERKUNG 4 Alle dargestellten Bilder sind Beispielbilder. Sie werden durch ihre Bildunterschriften und Legenden beschrieben und liefern keine Zusatzinformationen. Einige Bilder zeigen Negativbeispiele, die es zu vermeiden gilt; um sie zu kennzeichnen, sind sie mit einem roten Kreuz durchgestrichen. Der informative Anhang C enthält eine Liste aller in diesem Dokument enthaltenen Bilder.
ANMERKUNG 5 Im Falle einer Modernisierung oder einer Anpassung von bestehenden Gebäuden oder Infrastrukturen wird mithilfe einer spezifischen Untersuchung, welche die Machbarkeit berücksichtigt, den Umfang ermittelt, in dem die funktionalen Anforderungen und Empfehlungen erfüllt werden können.
Accessibilité et utilisabilité de l’environnement bâti - Exigences fonctionnelles
Le présent document décrit les exigences et recommandations fonctionnelles minimales de base pour un environnement bâti accessible et utilisable, selon les principes de « conception pour tous »/« conception universelle » qui visent à faciliter une utilisation sûre et équitable pour un large éventail d’utilisateurs, y compris les personnes handicapées.
Les exigences et recommandations données dans le présent document sont applicables à l’ensemble du domaine de l’environnement bâti.
Ces exigences et recommandations en matière d’accessibilité fonctionnelle et d’utilisabilité s’appliquent à la conception, à la construction, à la réhabilitation ou l’adaptation et à la maintenance des environnements bâtis, incluant les zones piétonnes et urbaines extérieures.
NOTE 1 La « conception pour tous » et la « conception universelle » partagent une philosophie de conception inclusive similaire. La « conception universelle » désigne la conception de produits, d’environnements, de programmes et de services destinés à être utilisés par tous, dans la mesure du possible, sans nécessiter d’adaptations ni de conception spécifique. La « conception universelle » n’exclut pas les appareils d’assistance pour des groupes particuliers de personnes handicapées lorsque cela est nécessaire.
NOTE 2 Les termes tels que « conception pour tous », « conception universelle », « conception accessible », « aménagement à accès facile », « conception inclusive » et « conception transgénérationnelle » sont souvent utilisés indifféremment, mais dans le même sens.
NOTE 3 Le présent document ne couvre pas les questions relatives à la gestion et à la maintenance, mais fournit des informations de base dans l’Annexe B.
NOTE 4 Toutes les figures sont données à titre d’exemple. Elles sont décrites par leur titre et leur légende et ne fournissent pas d’informations supplémentaires. Certaines figures montrent des exemples négatifs à éviter ; ces derniers sont identifiés par une croix rouge qui les barre. Une liste de toutes les figures incluses dans le présent document est donnée à l’Annexe C, informative.
NOTE 5 En cas de réhabilitation ou d’adaptation d’infrastructures ou de bâtiments existants, une étude spécifique, incluant notamment la faisabilité, détermine la mesure dans laquelle les exigences et recommandations fonctionnelles peuvent être satisfaites.
Dostopnost in uporabnost grajenega okolja - Funkcionalne zahteve
General Information
Standards Content (Sample)
SLOVENSKI STANDARD
SIST EN 17210:2021
01-marec-2021
Dostopnost in uporabnost grajenega okolja - Funkcionalne zahteve
Accessibility and usability of the built environment - Functional requirements
Barrierefreiheit und Nutzbarkeit der gebauten Umgebung. Funktionale Anforderungen
Ta slovenski standard je istoveten z: EN 17210:2021
ICS:
91.040.01 Stavbe na splošno Buildings in general
SIST EN 17210:2021 en,fr,de
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.
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SIST EN 17210:2021
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SIST EN 17210:2021
EUROPEAN STANDARD
EN 17210
NORME EUROPÉENNE
EUROPÄISCHE NORM
January 2021
ICS 91.040.01
English version
Accessibility and usability of the built environment -
Functional requirements
Barrierefreiheit und Nutzbarkeit der gebauten
Umgebung - Funktionale Anforderungen
This European Standard was approved by CEN on 30 November 2020.
CEN and CENELEC members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for
giving this European Standard the status of a national standard without any alteration. Up-to-date lists and bibliographical
references concerning such national standards may be obtained on application to the CEN-CENELEC Management Centre or to
any CEN and CENELEC member.
This European Standard exists in three official versions (English, French, German). A version in any other language made by
translation under the responsibility of a CEN and CENELEC member into its own language and notified to the CEN-CENELEC
Management Centre has the same status as the official versions.
CEN and CENELEC members are the national standards bodies and national electrotechnical committees of Austria, Belgium,
Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy,
Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Republic of North Macedonia, Romania, Serbia,
Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and United Kingdom.
CEN-CENELEC Management Centre:
Rue de la Science 23, B-1040 Brussels
© 2021 CEN/CENELEC All rights of exploitation in any form and by any means Ref. No. EN 17210:2021 E
reserved worldwide for CEN national Members and for
CENELEC Members.
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SIST EN 17210:2021
EN 17210:2021 (E)
Contents Page
European foreword . 5
Introduction . 6
1 Scope . 8
2 Normative references . 8
3 Terms and definitions . 9
4 Legal and policy background and associated benefits . 17
4.1 European legal background . 17
4.2 Accessibility and usability, ‘Universal Design’ and ‘Design for All’ . 18
4.3 Mandate 473 and CEN-CENELEC Guide 6 . 19
4.4 Accessibility contributing to safety . 19
4.5 Integrate accessibility at all stages of procurement, design, construction and
conformity assessment . 19
4.6 Accessibility consultation . 20
4.7 Accessibility: Contributing to health and wellbeing . 20
4.8 Accessibility planning as an overall strategic issue . 20
4.9 Accessibility: Economic and social benefit . 21
4.10 Accessibility and the sustainable built environment . 21
5 Diversity of users and design considerations . 22
5.1 Diversity of users . 22
5.2 Human abilities and design parameters . 23
5.3 Key areas for accessibility and usability of the built environment . 28
6 Wayfinding . 38
6.1 Wayfinding, orientation and navigation. 38
6.2 Wayfinding information . 39
6.3 Visual contrast . 40
6.4 Tactile information . 43
6.5 Audible information and hearing enhancement . 46
6.6 Signage . 47
6.7 Graphical symbols . 53
7 Access in the outdoor environment . 54
7.1 Accessible routes. 54
7.2 Street furniture . 66
7.3 Pedestrian crossings . 71
7.4 Squares and plazas . 78
7.5 ‘Shared Space’ design approach. 79
7.6 Plantings. 83
7.7 Pedestrian bridges and underpasses . 85
8 Arrival and departure areas – Parking areas . 86
8.1 Rationale . 86
8.2 Boarding points/Set-down points . 86
8.3 Location of designated accessible parking spaces . 87
8.4 Number of designated accessible parking spaces . 87
8.5 Design of designated accessible parking space . 88
8.6 Pedestrian paths in car parks . 91
8.7 Signage of designated parking spaces . 91
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8.8 Access from parking space to an adjacent higher pedestrian path . 91
8.9 Surface . 91
8.10 Indoor parking . 92
8.11 Cycle parking . 92
9 Horizontal circulation in buildings . 93
9.1 Entrances . 93
9.2 Corridors and passageways . 101
9.3 Doors . 107
9.4 Windows . 116
9.5 Patios, balconies, terraces . 118
9.6 Surface finishes and materials . 121
10 Vertical circulation in buildings and outdoors . 124
10.1 Ramps . 124
10.2 Steps and stairs . 129
10.3 Handrails . 133
10.4 Lifts . 137
10.5 Vertical and inclined lifting platforms . 145
10.6 Escalators and moving walks . 147
11 Specific indoor and outdoor areas, equipment and provisions . 148
11.1 Service counters for information, ticketing and reception . 148
11.2 Waiting and queuing areas . 152
11.3 Seating and resting areas . 153
11.4 Storage areas, lockers and baggage storage . 158
11.5 Kitchen areas and kitchenettes . 160
11.6 Facilities for assistance dogs (outdoor and indoor) . 162
12 Sanitary accommodation . 163
12.1 Accessible toilets . 163
12.2 Toilets for general use . 173
12.3 Sanitary facilities for other users . 174
12.4 Showers and bathrooms. 180
13 User interface, controls and switches . 183
13.1 Rationale . 183
13.2 Public ICT information screens . 184
13.3 ICT user interfaces . 185
13.4 Controls and switches . 187
13.5 Examples of general use elements . 188
14 Fire safety for all - Evacuation and emergency exits . 190
14.1 Concept for Fire safety for all . 190
14.2 Fire engineering design objectives . 191
14.3 Evacuation for all . 191
14.4 Assistive fire evacuation: Areas of rescue assistance . 193
14.5 Emerging fire evacuation technologies . 195
14.6 Fire defence plans. 195
14.7 Lifts for emergency evacuation . 195
14.8 Emergency warning systems, signals and information . 196
14.9 Emergency exit doors . 197
15 Environmental conditions in buildings . 197
15.1 Lighting . 197
15.2 Acoustics . 202
15.3 Indoor air quality . 208
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16 Accommodation . 209
16.1 General . 209
16.2 Hotels . 209
16.3 Student accommodation . 213
16.4 Adaptable housing . 214
17 Cultural, leisure and sport buildings . 219
17.1 General . 219
17.2 Auditoriums, concert halls and similar . 219
17.3 Libraries . 222
17.4 Museums . 224
17.5 Heritage buildings and sites . 226
17.6 Retail and shopping buildings . 229
17.7 Sport facilities . 233
17.8 Restaurants, bars and cafés. 236
17.9 Swimming pools, saunas . 238
18 Administrative, service and employment buildings . 240
18.1 General . 240
18.2 Conference venues. 240
18.3 Offices . 241
18.4 Healthcare buildings . 242
18.5 Educational buildings . 247
18.6 Laboratories . 249
18.7 Banks, post offices . 250
18.8 Industrial buildings . 251
18.9 Courts, police stations and detention facilities . 252
18.10 Religious buildings . 254
19 Outdoor and urban areas . 255
19.1 General . 255
19.2 Playgrounds . 255
19.3 Garden, parks and nature parks . 256
19.4 Beaches . 258
20 Transport facilities . 262
20.1 General . 262
20.2 Taxi facilities . 262
20.3 Bus and Coach facilities . 263
20.4 Rail facilities . 266
20.5 Metro/underground facilities . 269
20.6 Tram and light rail facilities . 270
20.7 Airport facilities . 271
20.8 Ports facilities . 273
20.9 Cable car facilities . 276
20.10 Service stations . 276
Annex A (informative) Fire safety for all in buildings and assisted evacuation. 278
Annex B (informative) Management and maintenance issues . 280
Annex C (informative) List of figures . 283
Annex D (informative) A-deviations . 287
Bibliography. 290
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SIST EN 17210:2021
EN 17210:2021 (E)
European foreword
This document (EN 17210:2021) has been prepared by the Joint Technical Committee CEN-
CENELEC/JTC 11 “Accessibility in the built environment”, the secretariat of which is held by UNE.
This European Standard shall be given the status of a national standard, either by publication of an
identical text or by endorsement, at the latest by July 2021 and conflicting national standards shall be
withdrawn at the latest by January 2024.
Attention is drawn to the possibility that some of the elements of this document may be the subject of
patent rights. CEN shall not be held responsible for identifying any or all such patent rights.
This document has been prepared under Mandate M/420 given to CEN-CENELEC and ETSI by the
European Commission and the European Free Trade Association in support of European accessibility
requirements for public procurement in the built environment.
According to the CEN-CENELEC Internal Regulations, the national standards organizations of the
following countries are bound to implement this European Standard: Austria, Belgium, Bulgaria, Croatia,
Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland,
Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Republic of North
Macedonia, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and the United
Kingdom.
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SIST EN 17210:2021
EN 17210:2021 (E)
Introduction
This document has been developed in response to mandate M/420 of the European Commission,
providing a standard for procurement of an accessible and usable built environment. The main goal of
this document is to contribute to the implementation of the United Nations Convention on the Rights of
Persons with Disabilities (UNCRPD) in Europe.
The functional requirements and recommendations in this document are formulated with qualitative
terms and describe the objectives which have to be reached, based on the diversity that a wide range of
users presents (goals for protection) and can be used as criteria for awarding public contracts (in support
of the Public Procurement Directives) as well as for other purposes, i.e. for accessibility legislation. This
document does not prescribe or describe how these functional requirements should be met and thus it is
not intended that this document will conflict with national accessibility standards.
This document specifies a range of functional accessibility and usability requirements and
recommendations for many of the elements of construction, assembly, interior settings, components and
fittings, which comprise the built environment. These functional accessibility requirements relate to the
constructional aspects of outdoor pedestrian and urban areas, approaches and access to buildings, indoor
circulation and use of facilities within buildings, egress from buildings in the normal course of events, and
evacuation in the event of an emergency.
The functional accessibility and usability requirements in this document are based on the widest range
of user needs and target groups as identified in Phase I of Mandate M/420. These requirements support
the diversity of all persons and a life-course perspective, i.e. persons with physical impairments, persons
with sensory impairments, persons with allergies, persons with learning difficulties/cognitive
impairments and persons with mental-ill-health, persons with age-related conditions, but also persons
in different stages of life, as children, adults and older persons.
This document also specifies the functional accessibility and usability requirements and
recommendations to enable the use of wheeled mobility devices in the built environment. The type of
wheeled mobility devices to be facilitated, and consequently the amount of space to be allocated, may be
determined by national standards or regulations and/or a procuring body may specify the provision of
space for larger electric wheelchairs and mobility scooters in certain types of buildings.
For the purpose of this document, the term ’accessibility’ refers to both ‘accessibility and usability’.
For specific building uses (see Clauses 16 to 20), such as accommodation, cultural, leisure and sport use,
administrative, service and employment buildings, and outdoor and urban areas and transport facilities,
the basic functional accessibility requirements are supplemented by key requirements and
recommendations supported by other related standards or guidance documents.
This document is based to a great extent on ISO 21542:2011 Building construction – Accessibility and
usability of the built environment (under revision) and where not sufficient, supplemented with
references to alternative and/or complementary documents (identified in Phase I of Mandate M/420).
This document is intended to assist primarily public procurers and also architects, engineers, facility
managers, ergonomists and other stakeholders in their respective areas of work, enabling them to
require, specify, design and assess conf
...
SLOVENSKI STANDARD
oSIST prEN 17210:2019
01-julij-2019
Dostopnost in uporabnost grajenega okolja - Funkcionalne zahteve
Accessibility and usability of the built environment - Functional requirements
Barrierefreiheit und Nutzbarkeit der gebauten Umgebung. Funktionale Anforderungen
Ta slovenski standard je istoveten z: prEN 17210
ICS:
91.040.01 Stavbe na splošno Buildings in general
oSIST prEN 17210:2019 en,fr,de
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.
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oSIST prEN 17210:2019
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oSIST prEN 17210:2019
EUROPEAN STANDARD
DRAFT
prEN 17210
NORME EUROPÉENNE
EUROPÄISCHE NORM
April 2019
ICS 91.040.01
English version
Accessibility and usability of the built environment -
Functional requirements
Barrierefreiheit und Nutzbarkeit der gebauten
Umgebung. Funktionale Anforderungen
This draft European Standard is submitted to CEN members for enquiry. It has been drawn up by the Technical Committee
CEN/CLC/JTC 11.
If this draft becomes a European Standard, CEN and CENELEC members are bound to comply with the CEN/CENELEC Internal
Regulations which stipulate the conditions for giving this European Standard the status of a national standard without any
alteration.
This draft European Standard was established by CEN and CENELEC in three official versions (English, French, German). A
version in any other language made by translation under the responsibility of a CEN and CENELEC member into its own
language and notified to the CEN-CENELEC Management Centre has the same status as the official versions.
CEN and CENELEC members are the national standards bodies and national electrotechnical committees of Austria, Belgium,
Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Former Yugoslav Republic of Macedonia, France, Germany,
Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania,
Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and United Kingdom.
Recipients of this draft are invited to submit, with their comments, notification of any relevant patent rights of which they are
aware and to provide supporting documentation.Recipients of this draft are invited to submit, with their comments, notification
of any relevant patent rights of which they are aware and to provide supporting documentation.
Warning : This document is not a European Standard. It is distributed for review and comments. It is subject to change without
notice and shall not be referred to as a European Standard.
CEN-CENELEC Management Centre:
Rue de la Science 23, B-1040 Brussels
© 2019 CEN/CENELEC All rights of exploitation in any form and by any means Ref. No. prEN 17210:2019 E
reserved worldwide for CEN national Members and for
CENELEC Members.
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oSIST prEN 17210:2019
prEN 17210:2019 (E)
Contents Page
European foreword . 6
Introduction . 7
1 Scope . 9
2 Normative references . 9
3 Terms and definitions . 10
4 Legal and policy background and associated benefits . 18
4.1 Legal background . 18
4.2 Accessibility and Usability, Universal Design and Design for All . 18
4.3 Mandate 473 and CEN/CENELEC Guide 6 . 19
4.4 Accessibility contributing to safety . 19
4.5 Integrate accessibility at all stages of procurement, design, construction and
conformity assessment . 19
4.6 Accessibility consultation . 20
4.7 Accessibility: Contributing to health and wellbeing . 20
4.8 Accessibility planning as an overall strategic issue . 20
,
4.9 Accessibility: Economic and social benefit . 21
4.10 Accessibility and the sustainable built environment . 21
5 Diversity of users and design considerations . 22
5.1 Diversity of users . 22
5.2 Human abilities and design parameters . 23
5.3 Key areas for accessibility and usability of the built environment . 28
6 Wayfinding . 37
6.1 Wayfinding, orientation and navigation. 37
6.2 Wayfinding information . 38
6.3 Visual contrast . 39
6.4 Tactile information . 42
6.5 Audible information and hearing enhancement . 44
6.6 Signage . 46
6.7 Graphical symbols . 51
6.8 Architectural and urban design references for wayfinding . 52
7 Access in the outdoor environment . 54
7.1 Accessible routes. 54
7.2 Street furniture . 66
7.3 Pedestrian crossings . 71
7.4 Squares and plazas . 79
7.5 ‘Shared Space’ design approach. 80
7.6 Plantings. 84
7.7 Pedestrian bridges and underpasses . 86
8 Arrival and departure areas – Parking areas . 87
8.1 Rationale . 87
8.2 Boarding points/Set-down points . 88
8.3 Location of designated accessible parking spaces . 89
8.4 Number of designated accessible parking spaces . 89
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8.5 Design of designated accessible parking space . 90
8.6 Pedestrian paths in car parks . 92
8.7 Signage of designated parking spaces . 92
8.8 Access from parking space to an adjacent higher pedestrian path . 92
8.9 Surface . 92
8.10 Indoor parking . 93
8.11 Cycle parking . 93
9 Horizontal circulation in buildings . 94
9.1 Entrances . 94
9.2 Corridors and passageways . 103
9.3 Doors . 109
9.4 Windows . 116
9.5 Patios, balconies, terraces . 119
9.6 Surface finishes and materials . 121
10 Vertical circulation in buildings and outdoors . 124
10.1 Ramps . 124
10.2 Steps and stairs . 129
10.3 Handrails . 133
10.4 Lifts . 137
10.5 Vertical and inclined lifting platforms . 144
10.6 Escalators and moving walks . 146
11 Specific areas, equipment and provisions . 147
11.1 Service counters for information, ticketing and reception . 147
11.2 Waiting and queuing areas . 150
11.3 Seating and resting areas . 152
11.4 Storage areas, lockers and baggage storage . 157
11.5 Kitchen areas and kitchenettes . 159
11.6 Facilities for assistance dogs (outdoor and indoor) . 161
12 Sanitary accommodation . 162
12.1 Accessible toilets . 162
12.2 Toilets for general use . 171
12.3 Sanitary facilities for other users . 173
12.4 Accessible Showers and bathrooms . 180
13 User interface, controls and switches . 183
13.1 Rationale . 183
13.2 Public ICT information screens . 183
13.3 ICT user interfaces . 184
13.4 Controls and switches . 186
13.5 Examples of general use elements . 187
14 Fire safety for all - Evacuation and emergency exits . 188
14.1 Concept for Fire safety for all . 188
14.2 Fire engineering design objectives . 190
14.3 Evacuation for all . 190
14.4 Assistive fire evacuation: Areas of rescue assistance . 192
14.5 Emerging fire evacuation technologies . 193
14.6 Fire defence plans. 194
14.7 Lifts for emergency evacuation . 194
14.8 Emergency warning systems, signals and information . 194
14.9 Emergency exit doors . 195
15 Environmental conditions in buildings . 196
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15.1 Lighting . 196
15.2 Acoustics . 201
15.3 Indoor climate . 207
16 Accommodation . 208
16.1 General . 208
16.2 Hotels . 208
16.3 Student accommodation . 213
16.4 Adaptable housing . 213
17 Cultural, leisure and sport buildings . 219
17.1 General . 219
17.2 Auditoriums, concert halls and similar . 219
17.3 Libraries . 221
17.4 Museums . 223
17.5 Heritage buildings and sites . 225
17.6 Retail and shopping buildings . 228
17.7 Sport facilities . 232
17.8 Restaurants, bars and cafés. 234
17.9 Swimming pools, saunas . 236
18 Administrative, service and employment buildings . 239
18.1 General . 239
18.2 Conference venues. 239
18.3 Offices . 240
18.4 Healthcare buildings . 241
18.5 Educational buildings . 247
18.6 Laboratories . 248
18.7 Banks, post offices . 249
18.8 Industrial buildings . 250
18.9 Courts, police stations and detention facilities . 251
18.10 Religious buildings . 253
19 Outdoor and urban areas . 254
19.1 General . 254
19.2 Playgrounds . 254
19.3 Garden, parks, nature parks . 255
19.4 Beaches . 257
20 Transport facilities . 260
20.1 General . 260
20.2 Taxi facilities . 260
20.3 Bus and Coach facilities . 261
20.4 Rail facilities . 264
20.5 Metro/underground facilities . 266
20.6 Tram and light rail facilities . 267
20.7 Airport facilities . 268
20.8 Ports facilities . 270
20.9 Cable car facilities . 272
20.10 Gas stations . 272
Annex A (informative) Fire safety for all in buildings and assisted evacuation. 274
A.1 Fire safety, protection and evacuation for all . 274
A.2 Assisted evacuation and rescue from buildings — Rescue techniques . 274
A.3 Management of fire evacuation lifts in buildings . 275
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A.4 Evacuation skills and self-protection from fire in buildings. 275
Annex B (informative) Management and maintenance issues . 276
B.1 General . 276
B.2 Outdoor issues . 276
B.3 Internal issues . 276
B.4 Maintenance issues . 277
B.5 Communication issues . 277
B.6 Policy issues . 278
Annex C (informative) List of figures . 279
Bibliography . 284
5
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oSIST prEN 17210:2019
prEN 17210:2019 (E)
European foreword
This document (prEN 17210:2019) has been prepared by the Joint Technical Committee CEN-CENELEC/
JTC 11 “Accessibility in the built environment”, the secretariat of which is held by UNE.
This document has been prepared under Mandate M/420 given to CEN, CENELEC and ETSI by the
European Commission and the European Free Trade Association in support of European accessibility
requirements for public procurement in the built environment.
6
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oSIST prEN 17210:2019
prEN 17210:2019 (E)
Introduction
This document has been developed in response to mandate M/420 of the European Commission,
providing a standard for procurement of an accessible and usable built environment. The main goal of
this document is to contribute to the implementation of the United Nations Convention on the Rights of
Persons with Disabilities (CRPD) in Europe.
The functional requirements and recommendations in this document are formulated with qualitative
terms and describe the objectives which have to be reached, based on the diversity that a wide range of
users presents (goals for protection) and can be used as criteria for awarding public contracts (in support
of the Public Procurement Directives) as well as for other purposes, i.e. for accessibility legislation. This
document does not prescribe or describe how these functional requirements should be met and thus it is
not intended that it will conflict with national accessibility standards.
This document specifies a range of functional accessibility and usability requirements and
recommendations for many of the elements of construction, assembly, interior settings, components and
fittings, which comprise the built environment. These functional accessibility requirements relate to the
constructional aspects of outdoor pedestrian and urban areas; approaches and access to buildings; indoor
circulation and use of facilities within buildings; egress from buildings in the normal course of events;
and evacuation in the event of an emergency.
The functional accessibility and usability requirements in this document are based on the widest range
of user needs and target groups as identified in Phase I of Mandate M/420. These requirements support
the diversity of all persons and a life-course perspective, i.e. persons with physical impairments, persons
with sensory impairments, persons with allergies, persons with learning difficulties/cognitive
impairments and persons with mental-ill-health, persons with age-related conditions, but also persons
in different stages of life, as children, adults and older persons.
This document also specifies the functional accessibility and usability requirements and
recommendations to enable the use of wheeled mobility devices in the built environment. The type of
wheeled mobility devices to be facilitated, and consequently the amount of space to be allocated, may be
determined by National standards or regulations and/or a pr
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