ISO/TC 159/SC 1/WG 5 - Ergonomic process standards

This document is intended to be used within organizations that embrace and intend to implement the principles of human centredness outlined in ISO 27500. This document is intended to provide requirements and recommendations on the human factors and ergonomics approach to achieving a successful and sustainable human-centred organization. It outlines managers' responsibilities ranging from organizational strategy to development of procedures and processes enabling human centredness, and the implementation of those procedures and processes. This document provides requirements and recommendations for managers and the actions to be taken in order for an organization to achieve human centredness. This document can be used: a) by managers to understand and improve human-centred aspects of their activities; b) by managers to identify how their staff can improve human-centred aspects of their activities; c) to provide a basis for training managers how to be human-centred; d) to provide a basis for organizations to evaluate the performance of managers. It is not a management systems standard. Nor is it intended to prevent the development of standards that are more specific or more demanding.

ISO 27500:2016 is intended for executive board members and policy makers of all types of organizations (whether large or small) in the private, public and non-profit sectors. It describes the values and beliefs that make an organization human-centred, the significant business benefits that can be achieved, and explains the risks for the organization of not being human-centred. It provides recommendations for the policies that executive board members need to implement to achieve this. It sets out high-level human-centred principles for executive board members to endorse in order to optimize performance, minimize risks to organizations and individuals, maximize well-being in their organization, and enhance their relationships with the customers. The importance of organizational policy to address human-centredness is emphasized. ISO 27500:2016 is not a management system standard. It is not intended or appropriate for certification purposes or regulatory or contractual use. ISO 27500:2016 is not intended to prevent the development of national standards that are more specific or demanding.

ISO 20282-1:2006 provides requirements and recommendations for the design of easy-to-operate everyday products, where ease of operation addresses a subset of the concept of usability concerned with the user interface by taking account of the relevant user characteristics and the context of use. ISO 20282-1:2006 is intended to be used in the development of everyday products, for which it defines ease of operation, explains which aspects of the context of use are relevant, and describes the characteristics of the intended user population that may influence usability. The intended users of this part of ISO 20282-1:2006 are usability specialists, ergonomists, product designers, interaction designers, product manufacturers and others involved in the design and development of everyday products. ISO 20282-1:2006 is applicable to mechanical and/or electrical products with an interface that a user can operate directly or remotely to gain access to the functions provided. These products fall into at least one of the following categories: consumer products intended for some or all of the general public which are bought, rented or used, and which may be owned by individuals, public organizations, or private companies; consumer products intended to be acquired and used by an individual for personal rather than professional use (e.g. alarm clocks, electric kettles, telephones, electric drills); walk-up-and-use products that provide a service to the general public (such as ticket-vending machines, photocopying machines, fitness equipment); products used in a work environment, but not as part of professional activities (e.g. a coffee machine in an office); products including software that supports the main goals of use of the product (e.g. a CD player). This part of ISO 20282 is not applicable to the following: purely physical products without an interactive user interface (such as a jug or a hammer); products where appearance or fashion is the main goal (such as a watch with no markings); products requiring specialist training, specific skills and/or professional knowledge (such as a musical instrument or a car); standalone software products; products intended to be used for professional activities only.